Page 18 of 26 · complaints 851–900 of 1,295

2004 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Engine and Engine Cooling › Cooling System
Filed May 14, 200860,000 miles00

THE PASSENGER SIDE HEAT SELECTOR NEVER WORKS AND BLOWS COLD AIR OUT IN SUBZERO WEATHER. *TR

Service Brakes, Hydraulic
Filed May 13, 200814,000 milesFL

MY JEEP GRAND CHEROKEE HAS 60K MILES. BRAKE DISCS HAVE BEEN REPLACED 4 TIMES AND RESURFACED 2 TIMES SINCE THE CAR HAD 14K MILES. NEW BRAKE DISCS LAST ONLY 6-10K MILES BEFORE THEY BECOME WARPED. WHEN I BRAKE, THERE IS STRONG PULSATION. CONTACTED JEEP SEVERAL TIMES BUT COMPANY DENIED RESPONSIBILITY. *TR

Engine and Engine Cooling
Filed May 10, 2008100,000 milesNJ

WHILE ON THE WEBSITE OF CONSUMER AFFAIRS I NOTICED THAT THERE WAS AN ISSUE WITH AUTOMATIC ACCELERATION ON THE 2004 JEEP GRAND CHEROKEE LAREDO WHICH I OWN AND HAVE EXPERIENCE THIS HAPPENING LUCKILY I HAVE ALWAYS BEEN IN CONTROL OF THE SITUATION, AND FREQUENT STALLING. EITHER IT JUMPS AT A RED LIGHT OR IT STALLS, STALLING IS BETTER, NOT BEING ABLE TO BRING IT TO A SHOP DUE TO FINANCING, I TRY TO STAY ON TOP OF IT, THIS ALREADY HAS CAUSED SOME DEATHS I SEE ON THE SITE, WHEN ARE THEY GOING TO RECALL THIS VEHICLE DUE TO THIS SITUATION, OR ARE THEY WAITING TO GET A HEIGHT BODY COUNT? THIS HAPPENING ONCE TO ANYONE IS TOO MUCH! WHAT IS THIS COUNTRY COMING TO? *TR

Engine and Engine Cooling › Exhaust System › Emission Control › Crankcase (pcv)
Filed May 7, 200850,412 milesFL

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. ON MAY 7, 2008, WHILE DRIVING BETWEEN 70-75 MPH, THE VEHICLE STALLED FOR THE THIRD TIME. THE FAILURE ALSO OCCURRED AT LOWER SPEEDS. THE VEHICLE RESTARTED AFTER THE FIRST TWO FAILURES, BUT NOT AFTER THE MOST RECENT. THE DEALER STATED THAT THE CRANKSHAFT SENSOR FAILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V112000 (ELECTRICAL SYSTEM:STARTER ASSEMBLY). THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 50,412.

Visibility › Defroster/Defogger/Hvac System
Filed May 7, 2008OH

CLIMATE CONTROL STARTED BLOWING NOTHING BUT COLD AIR OUT THE PASSENGER SIDE VENTS. NOT WARNING PRECEDED THE FAILURE. I JUST GOT A COMPLAINT FROM A PASSENGER THAT THEY WERE FREEZING ONE DAY. RESEARCH LEAD ME TO FIND IT IS A POORLY DESIGNED BLEND DOOR IN THE HVAC SYSTEM OF WJ GRAND CHEROKEES. A QUOTE OF OVER $1000 TO FIX A CARDBOARD PART! *TR

Service Brakes, Hydraulic
Filed May 3, 200852,000 milesFL

WARPED FRONT BRAKE ROTORS. I RECEIVED CHRYSLER NOTICE TO TAKE MY JEEP TO DEALER FOR INSPECTION. DEALER GAVE IT A QUICK DRIVE AROUND THE BLOCK AND SAID THE ROTORS WERE NOT BAD ENOUGH TO REQUIRE REPLACEMENT. FEW THOUSAND MILES LATER THE WARPING BECAME VERY BAD AND I RETURNED TO DEALER. DEALER SAID IT WAS TOO LATE AS I ALREADY HAD THE INSPECTION. CHRYSLER CUSTOMER SERVICE WOULD NOT HELP EITHER. I REPLACED THE BRAKE ROTORS AND PADS AT MY OWN EXPENSE. *TR

Visibility
Filed May 2, 200851,000 milesKY

2004 JEEP GRAND CHEROKEE LIMITED. BLEND DOORS ARE BROKEN AND DEALER WANTS OVER 2200USD TO REPAIR. THIS SHOULD BE A FACTORY RECALL. THE ORDINARY WORKING CLASS PERSON CANNOT AFFORD THIS REPAIR. BECAUSE THE BLEND DOORS DO NOT OPEN, YOU CANNOT GET HEAT OR AC. CONSEQUENTLY, THERE IS NO DEFROST, MAKING DRIVING EXTREMELY DANGEROUS.

Engine and Engine Cooling › Cooling System
Filed Apr 28, 200852,000 milesMD

THE HEATING/COOLING SYSTEM IS DYSFUNCTIONAL AND HAS NOT WORKED CORRECTLY SINCE PURCHASE IN 2004, BUT IS WORSE NOW THAN PREVIOUSLY. UNABLE TO SET AT ONE TEMPERATURE AND HAVE UNIFORM HEAT/COOLING (DEPENDING ON SEASON). IT WILL BLOW REALLY HOT, THEN COOL, THEN NOT AT ALL ON ONE SIDE AND THE OTHER SIDE IS TOTALLY NOT INSYNC WITH THE DRIVER'S SIDE (THERE ARE DUAL CONTROLS). TODAY, DRIVING IN 50F WEATHER, CONTROL SET TO 71F AND THE AIR CONDITIONER CAME ON DRIVER'S SIDE, NOTHING ON THE PASSENGER SIDE. THE BLEND DOORS HAVE BEEN REPLACED IN JANUARY AND THE WATER PUMP WITH THERMOSTAT HAVE BEEN REPLACED IN MARCH, AND IT STILL DOES NOT WORK PROPERLY. AT TIMES IT BECOMES VERY HOT AND SMELLS HOT. AT OTHER TIMES IT IS FREEZING COLD--THERE DOESN'T SEEM TO BE ANY IN BETWEEN.. AT THE TIME OF THE INITIAL SERVICE THE MILEAGE WAS 52000, THE SECOND TIME IT WAS 55000 AND NOW AM AT 59000+. HAVE CONTACTED CHRYSLER CUSTOMER SERVICE CENTER WITH LITTLE SATISFACTION. *TR

Steering
Filed Apr 17, 2008OH

I AM HAVING A PROBLEM WITH THE STEERING, BRAKES, AND THE HEAT VENT. WHEN TURNING LEFT OR RIGHT, IT MAKES THIS AWFUL NOISE. WHEN APPLYING THE BRAKES, THE STEERING WHEEL AND THE FRONT END BEGINS TO SHAKE. I TOOK THE VEHICLE TO GET THE BRAKES CHANGED AND THEY SAID THE PADS LOOK FINE. WHEN I HAD THE HEATER ON, IT WAS BLOWING COLD AIR ON THE PASSENGER SIDE. *TR

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Apr 9, 20086,000 milesVA

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHENEVER THE CONTACT DEPRESSES THE BRAKE PEDAL, THE STEERING WHEEL AND FRONT END SHAKE AND THE BRAKE PEDAL VIBRATES. THE CONTACT HAS CHANGED THE BRAKES AND ROTORS FIVE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY STATED THAT THE BRAKES AND ROTORS WERE DEFECTIVE. THE CURRENT MILEAGE WAS 160,000 AND FAILURE MILEAGE WAS 6,000. UPDATED 5/19/08 *CN UPDATED 05/19/08. *JB

Seats › Front Assembly › Seat Heater/CoolerFire1 injured
Filed Apr 5, 2008KY

I HAD THE SEAT HEATER ON WHILE DRIVING ON MY WAY HOME FROM WORK, AND I NOTICED THAT IT CONTINUED TO GET WARMER AND THEN HOT. IT STARTED IN MY HIP AND THEN WENT TO MY BACK AND CONTINUED TO GET HOTTER. THE HEATER WAS SHUT OFF. WHEN I GOT HOME I FOUND TWO HOLES IN MY LEATHER DRIVER SEAT AND ALSO A BURN HOLE AND SCORCHED AREA ON THE BOTTOM OF MY COAT. I HAD RECEIVED A RECALL NOTICE AND HAD GONE TO THE DEALER FOR REPAIR. THE RECALL WAS F17 - HEATED SEAT ELEMENT. *TR

Equipment
Filed Mar 31, 200823,600 milesIL

THE VENTS ON THE DRIVER SIDE WERE BLOWING HOT AIR WHEN I HAD THE A/C ON. I RAN THE A/C FOR 20 MINUTES AND IT DID NOT COOL DOWN. *TR

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Mar 26, 2008MA

PASSENGER SEAT HEATING ELEMENT CAUGHT FIRE, TOTALLY DESTROYING VEHICLE. *TR

Seat Belts
Filed Mar 24, 200872,510 milesPA

I HAVE A 2004 JEEP GRAND CHEROKEE AND RECENTLY I HAD A FAILURE OF THE SEAT BELT, IN THAT IT LOCKED BACK IN THE FULLY RETRACTED POSITION. FOLLOWING IS A DESCRIPTION OF THE EVENTS, I CAME TO A RED LIGHT AND PUT THE BRAKES ON AND THE SEAT BELT TIGHTENED UP AGAINST MY CHEST, I THEN LEANED BACK TO RELIEVE THE TENSION AND THE BELT STAYED TIGHT AGAINST MY CHEST, SO I UNBUCKLED THE SEAT BELT AND LEFT IT RETRACT TO RELIEVE THE TENSION AND THE SEAT BELT WOULD NOT EXTEND AFTER THAT, PUTTING ME IN A POSITION OF NOT HAVING A SEAT BELT FOR PROTECTION. I HAVE SINCE HAD THE SEAT BELT REPLACED AND THE TOTAL COST FOR REPAIRS WAS $153.91. I LOOKED TO SEE IF THERE WERE ANY RECALLS FOR THE SEAT BELTS AND WASN'T ABLE TO LOCATE ANYTHING ON THE INTERNET FOR MY PARTICULAR JEEP. I DON'T KNOW IF THIS FAILURE IS GROUNDS FOR A RECALL BUT I WANTED TO MAKE THE NHTSA AWARE OF THE PROBLEM IN CASE THERE ARE MORE INCIDENTS OF THIS TYPE. *TR

Tires
Filed Mar 24, 200822,300 milesOH

CONTACTED JEEP TO TELL THEM OF OUR RIMS THAT ARE FAILING,DUE TO PRODUCT DETERIORATION AND THEY DECIDED TO SETTLE FOR HALF OF THE COST AT THE FIRST CALL. THESE RIMS ARE EXPANDING AT THE MAG PART OF THE WHEEL & SEPARATING FROM THE RIM. THIS IS MY WIFE'S CAR AND I MIGHT NOT BE AROUND IF THEY FAIL & CAUSE AN ACCIDENT. I DON'T FEEL I SHOULD HAVE TO PAY A THOUSAND DOLLARS TO REPLACE RIMS THAT WENT BAD AT 22,000 MILES. KEITH BISHOP *TR

Visibility › Defroster/Defogger/Hvac System
Filed Mar 24, 2008GA

THERE WERE NO EVENTS LEADING UP TO THE FAILURE THAT I AM AWARE OF. I ATTEMPTED TO USE THE HEAT THIS PAST WINTER, AND NOTHING WOULD BLOW OUT. NO HEAT, NO AIR, NO DEFROST. MY WINDOWS WILL NOT DEFROST. I TOOK IT TO THE DEALERSHIP AND THEY DIAGNOSED IT AS BROKEN BLEND DOORS. NEEDS BLEND DOOR HOUSING. THEY WERE ASKING AROUND $1,000.00 TO FIX IT. I RESEARCHED THIS PROBLEM ONLINE AND FOUND A FORUM WHERE MANY PEOPLE WERE EXPERIENCING THE SAME EXACT PROBLEM WITH THE SAME MODEL. THIS IS A FACTORY DEFECT. NOTHING HAS BEEN DONE TO CORRECT THE FAILURE. I DON'T HAVE THIS KIND OF MONEY. MY VEHICLE WAS ONLY 3 YEARS OLD. I CONTACTED THE MANUFACTURER TO NO AVAIL. THIS SUMMER I , ALONG WITH MANY OTHERS, WILL HAVE NO AIR TO KEEP THEM COOL. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Mar 24, 200845,000 milesMA

HEATER, DEFROSTER, A/C, VENTS ALL STOPPED WORKING TWICE! ON MY 2004 JEEP GRAND CHEROKEE. THE BLEND DOORS WOULD BREAK AND STICK, THUS PRODUCING NO HEAT, A/C..NOTHING! THIS IS VERY DANGEROUS AND EXTREMELY COSTLY 1200-1800 EACH TIME IT HAS TO BE FIXED. THE WHOLE DASHBOARD NEEDS TO BE REMOVED, THE COOLANT DRAINED AND REFILLED, HEATER REMOVED, A/C DRAINED AND REFILLED, IT IS AN ALL DAY FIX FOR A REPAIR SHOP WHO IS FLUENT WITH THIS. TWO DAYS FOR ONE WHO IS NOT. *TR

Steering › Hydraulic Power Assist System
Filed Mar 20, 2008GA

2004 JEEP GRAND CHEROKEE WITH HEATED SEAT ISSUE. CONSUMER STATES THAT THE VEHICLE HAS BEEN TAKEN TO THE DEALER SEVERAL TIMES FOR THE HEATED SEAT PROBLEM. SHE ALSO STATES THAT THERE IS A WIRE OR ROD POKING THROUGH THE DRIVER SEAT. *KB THE CONSUMER ALSO STATED THE TRANSMISSION FAILED, THERE WAS A PROBLEM WITH THE POWER STEERING, THE BLEND DOORS IN THE HEATING SYSTEM, THE PASSENGER SIDE WINDOW FELL DOWN IN TO THE DOOR PANEL, AND THE HOOD STRUTS FAILED. THE CONSUMER STATED THE HEATED SEAT ISSUE HAD BEEN RECALLED. THE ENGINE LIGHT ILLUMINATED AND IT WAS DETERMINED THAT THE OXYGEN SENSOR NEEDED TO BE REPLACED. *JB

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Mar 17, 2008PA

HEATER BLEND DOOR MADE NOISE FROM THE DAY VEHICLE WAS PURCHASED. IT ALSO FAILED SEVERAL TIMES DURING NORMAL OPERATION OVER THE LAST 4 YEARS. NO LONGER MAKING NOISE BUT NOW ONLY PASSENGER SIDE HEATER/AC VENT WORKS. DEFROSTING WINDOWS INEFFECTIVE WITH DEFECTIVE BLEND DOOR. *TR

Steering › Gear Box (other Than Rack and Pinion)
Filed Mar 9, 200832,000 milesIL

STEERING FAILURE STEERING WHEEL FROZE WHILE TURNING LEFT IN THE MIDDLE OF ON COMING TRAFFIC NEARLY ESCAPING ACCIDENT. *TR

Visibility › Glass, Side/Rear
Filed Mar 9, 200848,000 milesTN

THIS IS THE SECOND TIME THAT WE HAVE HAD A PROBLEM WITH WINDOWS FALLING DOWN WHILE DRIVING DOWN THE ROAD. THE FIRST TIME THE DEALERSHIP DID SPLIT THE COST OF 500.00 WITH US BUT NOT THE LATEST. THIS SEEMS TO BE AND ONGOING PROBLEM WITH THIS PART THAT IS MADE OF PLASTIC. I WISH I HAD KNOWN ABOUT ALL THE PROBLEMS WITH THE WINDOWS BEFORE BUYING THIS JEEP. *TR

Visibility › Power Window Devices and Controls
Filed Mar 6, 200840,000 milesTN

I HAVE HAD 3 WINDOW REGULATORS BREAK IN MY 2004 JEEP CHEROKEE. THE REGULATOR ITSELF IS A FAULTY PRODUCT, MADE OF CHEAP PLASTIC INSTEAD OF SOMETHING THAT IS BUILT TO LAST WITH METAL. DAIMLER-CHRYSLER TOOK A MAJOR SHORTCUT TO SAVE A FEW BUCKS AND NOW JEEP OWNERS ARE PAYING FOR IT. EACH WINDOW REGULATOR COSTS ABOUT 277 DOLLARS FROM A JEEP DEALERSHIP, AND THEY CHARGE $500 FOR PARTS AND LABOR TO FIX 1 (ONE) REGULATOR. I'VE HAD 3 FAIL AND REPLACED, SO I'VE PAID $1500 ON A 4 YEAR OLD AMERICAN VEHICLE...ON THE WINDOWS!! THIS IS RIDICULOUS AND THIS PRODUCT SHOULD BE RECALLED, AND JEEP OWNERS SHOULD BE REIMBURSED FOR ALL EXPENSES, OR HAVE ALL 4 WINDOW REGULATORS REPLACED FREE OF CHARGE. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Feb 29, 200842,390 milesNJ

HEATER VENT DOES NOT WORK. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Feb 28, 2008PA

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Feb 26, 200862,000 milesTX

2004 JEEP GRAND CHEROKEE OVERLAND BLEND DOOR BREAKAGE/FAILURE COLD AIR BLOWING IN WHEN HEAT IS ON *MAINLY ONE SIDED ISSUE* HAVE NOT FIXED YET BUT WILL BE IN THE FUTURE. *TR

Vehicle Speed Control › Accelerator PedalCrash
Filed Feb 15, 200851,000 milesNE

DRIVING TO WORK ON THURSDAY MORNING, 2/14/08. ROAD CONDITIONS DAMP BUT NOT SLICK. PULLED INTO PARKING SPOT AND CAR ACCELERATED VERY QUICKLY AND RAN INTO THE BUILDING. I COULDN'T SEEM TO STOP THE CAR. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Feb 14, 200867,000 milesVA

BLEND DOOR ISSUES, 2004 GRAND CHEROKEE. *TR

Service Brakes, Hydraulic › Pedals and Linkages
Filed Feb 11, 200842,000 milesSC

2004 JEEP WITH 42K MILES- THE BRAKE PEDDLE HAS ONE INCH OF LATERAL MOVEMENT. THE DEALER PLANS TO REPLACE THE PEDDLE ASSY. FOR ABOUT $1,000. MY FOOT HAS SLIPPED OFF THE PEDAL WHEN MY SHOES WERE WET. I AM TOLD THAT IT CAN NOT BE TIGHTEN UP ONLY REPLACED. TO ME THIS SEEMS THE PROBLEM IS IN THE DESIGN ON THE BRAKE LINKAGE, AND NOT DUE TO NORMAL WERE AND TEAR. ITS JUST A MATTER OF TIME. *TR

Steering › Gear Box (other Than Rack and Pinion)
Filed Feb 8, 20083,000 milesOR

HAVE HAD A PROBLEM WITH STEERING SINCE PURCHASE IN AUG. 2003 HAVE BROUGHT IT TO THE ATTENTION OF DEALER AND WAS TOLD NO PROBLEM FOUND. I WOULD HAVE TO WAIT FOR THE STEERING TO FAIL. ON THE LAST TIME IN I WAS TOLD I WOULD HAVE TO PAY FOR THE INSTALLATION MYSELF $750,000. *TR

Engine and Engine Cooling › Engine
Filed Feb 8, 200833,000 milesNY

2004 JEEP GRAND CHEROKEE 6CYL ....CHECK ENGINE LIGHT CAME ON, BROUGHT TO DEALER SERVICE STATION. THEY INDICATED IT WAS A SENSOR WHICH THEY REPLACED. TWO DAYS LATER LIGHT IS BACK ON, RETURNED BACK TO STATION THIS TIME IT WAS THE COMPUTER. COMPUTER WAS REPLACED ONE WEEK LATER ENGINE LIGHT BACK ON. THIS TIME THE PROBLEM IS THE ENGINE COMPARTMENT HARNESS WHICH MELTED TOGETHER. CALLED CHRYSLER THEY REFUSE TO ASSIST ME WITH THIS PROBLEM, THIS TYPE OF REPAIR IS ESTIMATED AT OVER $2,000.00. *TR

Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Feb 4, 200838,000 milesMD

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE HEATED SEAT BURNED HER AND LEFT TWO BURN MARKS THROUGH THE LEATHER SEATS. SHE NOTICED THE DEFECT WHEN HOT SPOTS BEGAN TO COME THROUGH THE SEAT. SHE HAS UNKNOWINGLY BEEN BURNED FIVE TIMES. THE MANUFACTURER HAS NOT OFFERED ANY ASSISTANCE. THE DEALER STATED THAT THERE WAS NO RECALL FOR HER VIN NUMBER; HOWEVER, THERE IS A NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE FAILURE AND CURRENT MILEAGES WERE 38,000. UPDATED 02-19-08 *BF THE CONSUMER STATED AT THE SAME TIME THERE WAS A COMPLETE FAILURE OF THE HEATING SYSTEM INCLUDING THE DEFROSTER. CAUSING HAZARDOUS DRIVING CONDITIONS. UPDATED 02/19/08 *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Feb 4, 200845,000 milesPA

DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER- BLOWS COLD AIR FROM PASSENGER SIDE OF VEHICLE. I HAVE THE DUAL ZONE AUTOMATIC HEATING UNIT IN A 2004 JEEP GRAND CHEROKEE LIMITED. THEY HAD TO REPLACE THE WHOLE UNIT AND IT WAS NOT COVERED UNDER THE EXTENDED WARRANTY I PURCHASED FOR THE VEHICLE. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Jan 27, 200847,900 milesCA

FAILURE OF THE HEATING SYSTEM, MAKING VISION OUT OF THE WINDSHIELD DIFFICULT IN POOR WEATHER. TURNED OUT DO BE A MID CASE UNIT (BLEND DOORS) CAME APART, ENTIRE DASH HAD TO BE REMOVED FOR THE REPAIR. FORTUNATELY EXTENDED WARRANTY COVERED REPAIR COST. *TR

Structure
Filed Jan 25, 2008VA

SEAT TRAC AND FRAME FAILED ON 2004 JEEP GRAND CHEROKEE. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Jan 25, 200875,000 milesVA

THIS PASS SUMMER I LOST AIR CONDITIONING ON THE PASSENGER SIDE, NOW THIS WINTER I HAVE LOST HEAT AND DEFROST ON THE PASSENGER SIDE. JUST TODAY I LOST ALL HEAT AND DEFROST. *TR

Seats › Front Assembly › Power Adjust
Filed Jan 22, 200870,000 milesMS

2004 JEEP GRAND CHEROKEE LAREDO SPECIAL EDITION, 70,000 MILES DRIVERS POWER SEAT MOTOR STOPPED WHILE DRIVING. SEAT MOTOR STOPPED IN THE HIGHEST POSITION. THE TOP OF THE HEAD TOUCHES THE TOP OF THE VEHICLE. JEEP DEALER QUOTED OVER A $4,000 REPAIR - JEEP WILL NOT OFFER ANY WARRANTY. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 22, 200864,000 milesIL

THE BLENDER DOORS ON MY 2004 JEEP GRAND CHEROKEE'S VENTILATION SYSTEM FAILED WITHOUT WARNING. I CAN ONLY GET AIR FLOW FROM THE WINDSHIELD DEFROSTER VENT. THIS MAKES IF DIFFICULT TO WARM UP THE VEHICLE IN THE WINTER. ACCORDING TO MY RESEARCH ON THE WEB, THIS TYPE OF FAILURE IS RIDICULOUSLY COMMON ON THIS JEEP MODEL. I HAVE SCHEDULED AN APPOINTMENT TO GET THE PROBLEM FIXED, BUT MY DEALER HAS ALREADY WARNED ME THAT THE REPAIR COSTS WILL BE AT LEAST $500 OR MORE. THE DEALER ALSO STATED THAT THEY HAD ALREADY PERFORMED THE SAME REPAIR ON 2 OTHER JEEPS THIS WINTER. ONCE REPAIRED, THERE IS NO GUARANTEE THAT IT WON'T HAPPEN AGAIN. CHRYSLER SHOULD RECALL THE AFFECTED VEHICLES AND COME UP WITH A SOLUTION TO THE PROBLEM. *TR

Fuel System, Gasoline › Fuel Injection System
Filed Jan 19, 200844,000 milesPA

SEVERAL DIAGNOSTIC CODES REFERRED TO OXYGEN SENSOR PROBLEMS THAT CAUSED THE CHECK ENGINE LIGHT TO GO ON AND OFF ON MULTIPLE OCCASIONS WHICH EVENTUALLY LEAD TO THE VEHICLE MISFIRING, WHICH LEAD TO MULTIPLE DIAGNOSTIC CODES AND LOSS OF POWER, UNBURNED FUEL, AND STALLING. IT WAS LEARNED THAT THE MANUFACTURER PUT THE WRONG OXYGEN SENSOR ON THE VEHICLE, OXYGEN SENSORS WERE INSTALLED WITH INCORRECT PARTS WHICH COULD CAUSE ENGINE TO LOSE POWER OR STALL, INCREASING THE RISK OF A CRASH OR FIRE DUE TO UNBURNED FUEL FROM ONE OR MORE CYLINDER MISFIRE. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Jan 17, 2008AR

HEATER ON 2004 JEEP GRAND CHEROKEE WILL NOT BLOW HOT AIR. TEMPERATURE RUNNING ABOUT 210 (NORMAL). INTERMITTENT PERIODS OF OPERATION WHILE DRIVING. AIR CONDITIONER WORKS FINE. BLOWER ON AC SIDE FINE. *TR

Vehicle Speed Control
Filed Jan 17, 200825,000 milesFL

I OWN A 2004 JEEP GRAND CHEROKEE LIMITED......I TOOK MY CAR IN FOR THE SEAT HEATER RECALL AND SINCE THEN I HAVE TERRIBLE PROBLEMS WITH THE SUDDEN ACCELERATION OF THE CAR....(700RPMS TO 1800) I CONSTANTLY HAVE TO PUSH THE BRAKE DOWN AND BE VERY CONSCIOUS OF KEEPING MY FOOT ON THE BRAKE. THE CHECK ENGINE LIGHT THEN CAME ON WITH A P0505 CODE. AIR INTAKE SENSOR. WELL A NEW ONE WAS PUT IN AND THE PROBLEM WAS NOT RESOLVED. THE MECHANIC COULD NOT CONTROL THE IDLE EVEN WITH THE DIAGNOSTIC COMPUTER ATTACHED TO IT. IT WAS FOUND THAT TWO WIRES ON THE WIRING HARNESS WERE SHORTING OUT AND MELTING......THEN AFTER DRIVING APPROX 1200 MILES THE IDLE STARTS JUMPING AGAIN.....THE CHECK ENGINE LIGHT COME ON ABOUT TWO DAYS LATER......THEN WITHIN THE SAME DAY THE IDLE CALMS DOWN AND THE CHECK ENGINE LIGHT GOES OFF. I HAVE PAID LOTS OF MONEY TO HAVE THIS REPAIRED.....I BELIEVE THAT THERE IS A SHORT SOMEWHERE FROM THE SEAT HEATER RECALL SINCE THE CAR DID NOT DO THIS PRIOR TO HAVING THE DEALERSHIP FIX THE SEAT HEATER WITH THE RECALL. I REALLY LIKE MY CAR WHEN THE IDLE IS RIGHT ........I AM NOT COMFORTABLE HAVING ANYONE ELSE DRIVE IT DUE TO THIS ISSUE AND DO NOT ALWAYS FEEL SAFE WHEN THE ACCELERATION GOES WILD.....PLEASE HELP.....THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED QUICKLY BEFORE OTHER PEOPLE GET HURT OR KILLED. *TR

Power Train › Driveline › Differential Unit
Filed Jan 15, 200885,500 milesCA

I AM WRITING BECAUSE THE FRONT DRIVESHAFT DIFFERENTIAL ASSEMBLE IN MY 2004 JEEP FAILED ON JANUARY 4, 2008 AFTER I PUT IT INTO 4 WHEEL DRIVE FOR THE FIRST TIME. I HAD IT SERVICED THE DAY BEFORE AT A GOODYEAR STORE. ON JANUARY 10 THE REPAIR COMPANY DETERMINED THAT THE PROBLEM WAS CAUSED BECAUSE TWO NEW TIRES, PURCHASED FROM AND MOUNTED BY THE SAME GOODYEAR SERVICE COMPANY, HAD BEEN PLACED ON THE FRONT AND TWO OF THE EXISTING TIRES WITH TREAD HAD BEEN PLACED ON THE BACK PER GOODYEAR'S INSTRUCTIONS. THE TWO EXISTING TIRES WERE LOWER IN TREAD THAN THE NEW TIRES BY ABOUT AN 1/2 TO 1 INCH AND THEY SAID THIS CAUSED THE FAILURE. I CHECKED THIS WITH A LOCAL JEEP DEALER AND THEY SAID THAT THIS WOULD HAPPEN AND THAT THE TIRE COMPANY SHOULD HAVE KNOWN THIS. WHEN I BROUGHT THIS TO THE ATTENTION OF THE TIRE COMPANY THAT MOUNTED THE TIRES ON DECEMBER 1 AND ALSO DID THE SERVICE, THEY SAID THEY DID NOT KNOW ABOUT THIS POTENTIAL PROBLEM AND THAT I SHOULD HAVE PURCHASED FOUR TIRES FROM THEM. THE TIRE PEOPLE HAD GIVEN A PRICE ON FOUR TIRES BUT SAID THAT THERE WAS ENOUGH TREAD ON THE TWO FRONT TIRES TO CONTINUE TO USE THEM FOR A FEW MONTHS. THEY DECIDED TO MOVE TWO FRONT TIRES TO BACK AND PUT THE TWO NEW TIRES ON THE FRONT. THE MECHANICS SAID THAT THE PROBLEM WAS CAUSED BY USING THE FOUR WHEEL DRIVE WITH THESE TIRES. THERE IS NOTHING ABOUT HIS IN THE OWNER'S MANUAL; IT SAYS "PROPER OPERATION OF FOUR WHEEL DRIVE VEHICLES DEPENDS ON TIRES OF EQUAL SIZE, TYPE AND CIRCUMFERENCE ON EACH WHEEL. ANY DIFF

Visibility › Defroster/Defogger/Hvac System
Filed Jan 3, 200878,000 milesFL

THE HEATER IN MY 2004 JEEP GRAND CHEROKEE HAS STOPPED WORKING. TURNS OUT THIS IS A VERY COMMON PROBLEM WITH GRAND CHEROKEES. THE BLEND DOORS BREAK BECAUSE OF DEFECTIVE PLASTIC STOP PINS. DAIMER CHRYSLER NOW WANTS TO CHARGE OVER $1,200 TO REPAIR THIS ISSUE, EVEN THOUGH IT CLEARLY IS A MANUFACTURER DEFECT.*CN

Visibility › Defroster/Defogger/Hvac System
Filed Jan 3, 2008VT

2004 JEEP GRAND CHEROKEE WITH DEFECTIVE HEAT AND COOLING SYSTEM. CONSUMER STATES THAT AFTER ABOUT 30 MINUTES THE HEAT ON THE PASSENGER SIDE IS REPLACED BY COLD AIR. HE STATES THE VEHICLE WILL NOT BE ABLE TO KEEP FREE OF ICE WITH THIS FAILURE. *KB THE SERVICE DEPARTMENT DIAGNOSED THE PROBLEM AND ORDERED THE REPLACEMENT PARTS. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 2, 200874,000 milesFL

BLOWS COLD AIR ONLY ON ONE SIDE WHEN THE HEAT IS ON. UNABLE TO DEFROST WINDSHIELD.*CN

Service Brakes, Hydraulic
Filed Jan 2, 200840,000 milesPA

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE WOULD SHUTTER WHEN THE BRAKE PEDAL WAS APPLIED. THE DEALER REPLACED THE TRANSFER CASE, ROTORS, AND THE BRAKE PADS ON THREE OCCASIONS; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 97,000.

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Jan 2, 200841,600 milesMD

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT OVERHEATED. SHE TURNED THE TEMPERATURE GAUGE TO LOW HOWEVER, THE TEMPERATURE CONTINUED TO RISE. IN ADDITION, SHE NOTICED SMOKE COMING FROM THE FRONT PASSENGER SEAT THEN FLAMES ERUPTED. SHE WAS ABLE TO EXTINGUISH THE FIRE. THE DEALER INSPECTED THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FIRE. THERE WAS RECALL REPAIR WORK PERFORMED IN 2006 FOR THE SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER (NHTSA CAMPAIGN ID # 06V197000). THE CURRENT AND FAILURE MILEAGES WERE 41,600. UPDATED 3/11/08 *CN UPDATED 03/11/08 *TR

Power Train › Automatic Transmission › Gear Position Indication (prndl)1 injured
Filed Dec 31, 200760,000 milesWV

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE SHIFTED OUT OF PARK AUTOMATICALLY AND WAS HEADED IN REVERSE TOWARDS THE CONTACT. THE VEHICLE PINNED HER AGAINST THE MAILBOXES. SHE SUSTAINED A BADLY BRUISED RIGHT HIP AND RIGHT ARM AND PULLED A MUSCLE IN HER BACK. SHE WENT TO THE EMERGENCY ROOM. THE DRIVER SIDE DOOR WAS DAMAGED. THE VIN, ENGINE SIZE, AND SPEED WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 01/29/08 *BF UPDATED 01/29/08 *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Dec 31, 200749,000 milesMD

2004 JEEP GRAND CHEROKEE DUAL ZONE PASSENGER SIDE HEAT DID NOT WORK AT THE ONSET OF COLD WEATHER. DEALER STATED THE BLEND AIR DOOR WAS BROKE. HOWEVER TO FIX THE BROKEN PART THE ENTIRE DASH ASSEMBLY ALONG WITH HEATER COIL AND AC COIL HAD TO BE REMOVED. THE COST OF THE PART WAS MINIMAL COMPARED TO THE LABOR EXPENSE TO REPLACE THE PART. *TR

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Dec 18, 20078,500 milesAR

I HAVE HAD THE BRAKE PADS REPLACED THREE TIMES IN LESS THAN 4 YEARS WITH ONLY 30,000 MILES ON THE VEHICLE; THEY PULSATE WHEN APPLIED. I AM AFRAID THEY MAY NOT GRIP SOMETIMES AND MAY CAUSE AN ACCIDENT. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 12, 200751,000 milesWI

I HAVE A 2004 JEEP GRAND CHEROKEE AND THE PASSENGER SIDE HEATER OUTPUT WENT TO 'FULL COLD'. TOOK TO DEALER AND WAS TOLD 'HVAC DOOR REPLACEMENT' WAS NECESSARY AT ABOUT $1200.00 COST TO ME. APPARENTLY A PIN HAD BROKEN OFF WHERE THE ACTUATOR ATTACHES TO THE HEATER DOOR. ENTIRE DASH ASSEMBLY HAD TO BE REMOVED, ALSO AIR CONDITIONER GAS HAD TO REMOVED AND REPLACED. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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