Page 10 of 33 · complaints 451–500 of 1,638

1999 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jan 5, 20058,000 milesCO

JEEP GRAND CHEROKEE FRONT BRAKES CONTINUOUSLY HAVE ROTOR PROBLEMS. EXTREME VIBRATION/SHIMMY/GRABBING FRONT BRAKES AT ALL SPEEDS. DEALER SAYS WARPED ROTORS ARE COMMON AND NOTHING CAN BE DONE TO PREVENT THIS FROM HAPPENING. ROTORS MUST BE URNED/REPLACED EVERY FEW THOUSAND MILES.*AK

Air Bags › Frontal › Sensor/Control Module
Filed Jan 3, 2005113,031 milesMO

THE AIR BAG LIGHT ILLUMINATED INTERMITTENTLY WHILE DRIVING. DEALER WAS NOTIFIED. ALTHOUGH THERE WAS A RECALL CONCERNING THE CLOCK SPRING DEALER INFORMED THE CONSUMER THAT HIS VEHICLE WAS NOT COVERED UNDER THE RECALL DUE TO VIN. *AK *TC

Fuel System, Gasoline
Filed Jan 1, 200590,000 milesID

FUEL SENDING UNIT WAS GIVING FALSE READINGS AND WOULD VARY AT ANY GIVEN TIME. CONDITION LASTED FOR SEVERAL THOUSAND MILES BEFORE COMPLETE FAILURE OF SENDING UNIT. THERE ARE NO RECALLS AVAILABLE FOR THE 1999 MODEL, ONLY THE 1998. *JB

Seats › Front Assembly › Power Adjust
Filed Dec 27, 200459,970 milesIL

PROBLEM WITH SEAT ON THE DRIVER'S SIDE. WHILE GETTING AN I.D. FROM THE REAR SEAT, A WELD, FROM A PIECE OF FLAT STOCK METAL, 1/8 INCH BY 1IN.X1 IN., DISCONNECTED. THIS CAUSE THE SEAT TO ROCK, BACK AND FOURTH. THE OTHER THREE BAR SECTIONS COULD ALSO, DETACH BECAUSE OF THIS. I HAVE AN EXTENDED COVERAGE BUT, I 'M TOLD IT'S NOT COVERED. I WOULD HAVE TO PAY, OVER $900.00 DOLLARS TO HAVE THIS FIX. THEY, THE DEALERSHIP, WOULD NEED TO REPLACE THE WHOLE UNDER SECTION, IN ORDER TO REMEMDY THE PROBLEM.THIS THIS IS NOT A NORMAL THING, I FEEL THAT HAPPENS.I'VE HAD A NUMBER OF CARS ETC., NEVER THIS PROBLEM. I'M TOLD, IT CAN'T BE REWELDED BACK IN PLACE. AND I CAN'T DRIVE THE CAR AS IS.THE WHOLE SEAT COULD COME FLYING THROUGH THE FRONT GLASS. CAN YOU HELP ME WITH THIS ISSUE?*AK

Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Dec 23, 200460,800 milesVA

VEHICLE IS A 1999 JEEP GRAND CHEROKEE WITH 61900 MILES. ONE BRAKE LINE FAILED AS A RESULT OF CORROSION AT TWO POINTS WHERE IT IS CLIPPED TO THE CAR'S FRAME. BRAKE PEDAL BECAME SOFT AND WENT ALMOST TO THE FLOOR. IT WOULD NOT PUMP UP. *AK VEHICLE WAS TAKEN TO A FIRESTONE REPAIR SHOP WHERE THE FAILED BRAKE LINE WAS DISCOVERED. THE LINE WAS REPLACED. I HAVE THE OLD LINE. THIS IS A LIGHT USE VEHICLE AND IF I HAD THIS FAILURE, THERE ARE PROBABLY MANY OTHERS.

Fuel System, Gasoline › Delivery
Filed Dec 15, 200425,000 milesMN

WHEN THE VEHICLE MAKES AROUND ABOUT TURNS WITH 1/2 TANK OF FUEL OR LESS IT WOULD EITHER HESITATE OR STALL INTERMITTENTLY. DEALER WAS NOTIFIED OF THIS ISSUE.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Dec 11, 200426,900 milesID

BRAKES WARP AND CAR SHAKES AND SHIMMIES WHEN BRAKING. DEALER HAS REPAIRED 5 TIMES AND REPAIR LASTS APPROXIMATELY 2 MONTHS. THIS IS AN EXTREME HAZARD. CHRYSLER WILL DO NOTHING. THE NHTSA HAS DONE NOTHING IN SPITE OF HUNDREDS OF COMPLAINTS ON THEIR WEB SITE. I AM SURE THERE ARE THOUSANDS MORE THAT HAVE NOT BEEN REPORTED ON THIS SITE. THE CAR IS A SAFETY RISK. THESE CARS SHOULD BE RECALLED AND THE BRAKES TOTALLY REPLACED AT CHRYSLER'S EXPENSE. WHY HAS NOTHING BEEN DONE? *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Dec 8, 200471,000 milesVT

THE FRONT BRAKE ROTORS WORE OUT PREMATURELY. THE DEALERSHIP REPAIRED THE PROBLEM TWICE, BUT PROBLEM RECURRED. *AK *SC

Suspension
Filed Dec 7, 2004CO

THE VEHICLE TENDS TO SHAKE. WHILE THE VEHICLE SLOWS DOWN AND BRAKES IT CAUSES STEERING SHAKE, MAKING THE VEHICLE HARD TO MANEUVER, ESPECIALLY WHEN SLOWING DOWN ON THE HIGHWAY.*AK THE CONSUMER STATED THAT SHE ALMOST WRECKED THE VEHICLE DUE TO THE SHAKING OF THE VEHICLE ON A DAILY BASIS. *TC

Suspension › Front › Shock Absorber
Filed Dec 2, 2004WV

1999 GRAND CHEROKEE JEEP.. LIMITED EDITION..THE SHOCKS FREEZE UP OR THE FLUID IS FREEZING UP..IT IS FINE IN THE SUMMER..BUT JUST AS SOON AS IT TURNS COLD THE SHOCKS FREEZE. THIS JEEP IS KEPT IN A GARAGE..NOT OUTSIDE..IT SOUNDS HORRIBLE WHEN YOU DRIVE IT. IT STARTS AS SOON AS IT TURNS THE LEAST BIT COLD. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Dec 1, 200448,500 milesFL

SINCE I OWNED THIS VEHICLE IT HAS BEEN A HAZARD SAFETY FOR ME AND MY FAMILY.I CAN HONESTLY SAY IM AFRAID EVEN TO SELL IT AND PASS THE PROBLEM ON TO SOMEONE ELSE.UNTIL SOMEONE GETS KILLED IS WHEN JEEP WILL FINALLY DUE SOMETHING ABOUT IT.THE BRAKES AND ROTORS ARE CONSTANTLY WARPING OR FAILING.CONSTANT SHUDDERING/VIBRATING IN SLOW SPEED STOP AND HIGH SPEED DECELARATION STOP.ON THIS SITE ALONE THERE IS 326 COMPLAINTS ABOUT THE SAME ISSUE, BUT NOTHING IS BEING DONE.DEALER JUST TURNS ROTORS AND FIXES PADS.HOW MANY TIMES DO YOU ACTUALLY TURN A ROTOR.COME ON ALREADY.THERE IS A CLASS ACTION LAWSUIT AGAINST CHRYSLER IN EFFECT RIGHT NOW AS IM WRITING THIS.IT IS ONLY VALID FOR KANSAS/MISSOUR RESIDENTS ONLY.HELLO THE REST OF THE COUNTRY HAS THE SAME PROBLEM WITH THE CHEROKEE.ROTORS AND PADS HAVE BEEN SERVICED ONLY NOTHING ELSE.I TOOK THE VEHICLE TO ANOTHER BRAKE SHOP FOR A SECOND OPINION.THEY STATED TO ME THE ROTORS ARE NOT APPROPRIATE FOR THIS VEHICLE AND JEEP SHOULD HAVE REPLACED THEM ALONG WITH NEW CALIPERS.ALL A WANT IS AN END TO THIS PROBLEM.I REPLACED THE ROTORS AND PADS AGAIN AT MY EXPENSE.STILL SAME PROBLEM.I PREVIOUSLY HAD 2 JEEPS BEFORE EARLIER MODELS WITH NO PROBLEMS.I GUESS CHRYSLER HAS LOST ANOTHER CUSTOMER.*AK

Engine and Engine Cooling
Filed Dec 1, 200487,500 milesTX

RECALL 04V112000 CONCERNING CRANK SHAFT POSITION SENSOR WIRING: CONSUMER STATED THAT THIS RECALL INFORMATION FOUND ON NHTSA WEBSITE WAS THE SAME PROBLEM THAT HIS VEHICLE WAS EXPERIENCING WITH STALLING AT ANY SPEED. DEALER WAS NOTIFIED. THEY INFORMED CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER THIS RECALL. *AK

Power Train › Driveline › Differential Unit
Filed Nov 23, 200440,000 milesCA

PREMATURE REAR DIFFERENTAL FAILURE @40,000 MILES. *AK

Equipment › Electrical
Filed Nov 19, 2004101,000 milesOH

I HAVE A 1999 JEEP GRAND CHEROKEE WITH THE INFAMOUS AUTOMATIC DUAL ZONE CLIMATE CONTROL. CURRENTLY THE PASSENGER SIDE OF THIS SYSTEM BLOWS HEAT THROUGH THE HVAC DUCTS BUT THE DRIVERS SIDE ONLY BLOWS COLD AIR. THIS IS A COMMON PROBLEM ON JEEPS WITH THE DUAL ZONE CLIMATE CONTROL AND COSTS ABOUT $800 TO REPAIR. DAIMLERCHRYSLER SHOULD RECALL THE THOUSANDS OF JEEPS THAT HAVE THIS PROBLEM. *AK

Electrical System
Filed Nov 11, 200442,000 milesFL

THE TAILLIGHT AND BRAKE LIGHTS ON OUR 1999 JEEP GRAND CHEROKEE BURN OUT EVERY 2 MONTHS. THE LIGHT HOLDER FOR THE BULBS MELTS DUE TO THE HEAT FROM THE BULBS AND AFTER REPLACING THE BULBS FOUR TIMES THE HOLDER HAS MELTED ENOUGH THAT THERE IS NO CONTACT WITH THE BULBS THUS NO TAILLIGHTS OR BRAKE LIGHTS. I HAVE NOTICED THIS PROBLEM WITH SEVERAL OF THE SAME MODELS AROUND TOWN. THE DEALER IS WILLING TO SELL A NEW LIGHT FIXTURE FOR $150.00 PLUS LABOR. IF I PAY THIS JUST TO HAVE THE SAME PROBLEM HAPPEN AGAIN WITHIN A YEAR THIS IS NOT RIGHT. TODAY I READ WHERE GM RECALLED 1MIL SUV FOR THIS VERY PROBLEM. *JB

Exterior Lighting › Headlights
Filed Nov 8, 2004NC

HEADLIGHT LENS HAVE DETERIORATED SO SEVERELY OVER A 5 YEAR PERIOD THAT SEEING AT NIGHT IS SIGNIFICANTLY REDUCED. THIS IS A SEVERE SAFETY FACTOR.*AK

Latches/Locks/Linkages › Hood › Latch1 injured
Filed Oct 12, 200466,000 milesMI

WHEN ADDING WINDSHIELD WASHER FLUID, THE HOOD CAME BACK DOWN AND HIT ME ON THE HEAD. VERY DANGEROUS SAFETY SITUATION. ACCORDING TO THE DEALER THE HOOD STRUTS NEED TO BE REPLACED. *NM

Air Bags › FrontalCrash2 injured
Filed Sep 15, 2004VA

THE CONSUMER WAS INVOLVED IN AN ACCIDENT AND NEITHER OF THE FRONTAL AIR BAGS DEPLOYED. *JB THE DRIVER WAS INJURED AND WAS OUT OF WORK FROM MAY 2 TO JULY 19. THE DRIVER STILL HAS PAIN IN HER NECK AND LEG. HER LEFT ARM AND LOWER BACK WERE ALSO SPRAINED. THE PASSENGER HAS BRUISE CHEST AND BREAST. *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Sep 9, 200458,000 milesAZ

BRAKES DO NOT REACT PROPERLY WHEN TRYING TO STOP. ROTORS AND PADS WERE SERVICED AT LEAST THREE TIMES. MANUFACTURER EXAMINED VEHICLE, AND STATED NO DEFECTS WERE FOUND.*AK

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Aug 15, 200460,000 milesKY

HAD OCCASIONALLY HEARD A SOUND OUTSIDE THE VEHICLE LIKE A HOSE LETTING OFF AIR ... FIGURED IT WAS THE COMPRESSOR. TODAY, I GOT IN THE VEHICLE AND BACKED OUT OF MY GARAGE AND HEARD A STEADY FLOW OF AIR THAT SOMETIMES ROSE AND FELL IN PITCH. I DETERMINED THAT A FLEXIBLE HOUSING COVERING THE LINKAGE FROM THE BRAKE PEDAL TO THE MASTER CYLINDER VACUUM BOOSTER HAD BURST OPEN AFTER WHAT APPEARS TO BE SHEARING FROM CONTINUAL WEAR ON THE RUBBER BOOT ITSELF. I DO NOT KNOW WHAT THIS IS CAUSED BY OR HOW SERIOUS IT IS. I STILL HAVE BRAKES, BUT UNDER WHAT CONDITIONS I DO NOT KNOW. THE SHEARING OF THIS RUBBER BY THE MECHANISM ITSELF APPEARS TO BE SOMETHING THAT COULD BE IN COMMON WITH ANY GRAND CHEROKEE. PLEASE LET ME KNOW WHAT YOUR FIND OUT. *JB

Exterior Lighting › Headlights
Filed Aug 12, 2004NY

THE INTERIOR OF THE HEADLAMP COVERS ON MY JEEP HAVE, OVER TIME, BECOME PITTED AND DISCOLORED TO A POINT THAT THE HEADLAMPS BARELY LIGHT THE ROADWAY. THERE IS NO WAY TO SEPARATE THE COVERS FROM THE HEADLAMP ASSEMBLY IN ORDER TO CORRECT THE PROBLEM. THIS HAS RESULTED IN SEVERAL NEAR MISS ACCIDENTS.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Aug 11, 200452,000 milesCT

4TH TIME I'M REPLACING ROTORS/PADS ON '99 JEEP GR CHEROKEE, VEHICLE HAS 52,000 MILES...REPLACING ROTORS EVERY 10,000 MILES? RIDICULOUS!!!! BRAKING ON THE HIGHWAY AT AROUND 55 MPH, WHOLE VEHICLE SHUDDERS WITH HIGH CHANCE OF LOST OF CONTROL OF FRONT END. THIS IS A LIFE THREATENING DEFECT, WHY ISN'T JEEP DOING SOMETHING?

Vehicle Speed Control › Accelerator PedalCrash1 injured
Filed Aug 10, 200459,000 milesMI

WHILE IN PARK VEHICLE ENGAGED INTO REVERSE. AS A RESULT, VEHICLE ACCELERATED DOWN A RAMP IN REVERSE AND CRASHED INTO A CEMENT WALL. DRIVER SUSTAINED BRUISES ALL OVER THE LEFT SIDE OF HER BODY. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Aug 6, 200479,250 milesWI

HAD FRONT BRAKES SERVICED MAY 2003 NEW ROTORS, PADS. AUGUST 2004 HAD TO HAVE NEW CALIPERS, PADS AND ROTORS RESURFISED. BECAUSE CALIPERS FAILED AND ALMOST STARTED TIRE ON FIRE. TOLD THERE IS A SERVICE BULLITEN REF PUTTING ON DIFFERENT CALIPERS. *AK

Power Train › Driveline › Differential Unit
Filed Aug 5, 200416,000 milesPA

WHILE DRIVING AT ANY SPEED THE CONSUMER COULD HERE A LOUD RUBBING NOISE COMING FROM THE REAR END OF THE VEHICLE. THE DEALER EXAMINED THE VEHICLE AND FOUND THAT THE REAR DIFFERENTIAL WAS DEFECTIVE. SINCE SEPTEMBER OF 1999 THE DIFFERENTIAL HAS BEEN REPLACED FOUR TIMES.

Power Train › Automatic Transmission
Filed Aug 5, 200456,997 milesMD

I WILL START BY SAYING THAT IN THE PAST FEW MONTHS I HAVE EXPERIENCED A VERY SCARY SITUATION WHILE OPERATING MY JEEP. THE PROBLEM THAT I'VE EXPERIENCING IS WHILE THE VEHICLE IS IN REVERSE IT WILL NOT STOP. ON A FEW OCCASIONS WHILE BACKING INTO A PARKING SPACE THE JEEP WILL CONTINUE TO ROLL BACKWARDS WITHOUT STOPPING, THIS IS WHILE I HAVE BOTH FEET ON THE BRAKE TO STOP IT. IT HAS MOST RECENTLY HAPPENED TWO DAYS AGO (AUGUST 3, 2004) WHILE BACKING INTO A PARKING SPACE AT WORK THE VERY SAME THING OCCURRED, THE ONLY THING THAT STOPPED THE JEEP WAS A MEDIAN THAT WAS BEHING MY PARKING SPACE WHERE IT IS MY FEAR THAT MAY HAVE BEEN THE ONLY REASON THE JEEP STOPPED. MY FEAR IS THAT SOMEONE MAY BE WALKING BEHIND OR SOMEONE ELSE'S PROPERTY WILL BE BEHIND ME, AND I WILL NOT BE ABLE TO STOP THE JEEP IN TIME. I'VE TRIED ON SEVERAL OCCASIONS TO TAKE IT TO A JEEP DEALER OR THE COMPANY WHERE I PURCHASED THE VEHICLE (CARMAX), ALL I EVER GET IS AN APPOINTMENT THAT IS EITHER A MONTH OR MONTH AND A HALF AWAY. I BELIEVE THAT AT THIS POINT THIS VEHICLE IS VERY DANGEROUS TO DRIVE. I HAD THE BRAKES AND ROTORS DONE ALL THE WAY AROUND IN JANUARY OF THIS YEAR. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Jul 27, 2004ID

BRAKES PULSATE AND STEERING WHEEL SHAKES - DEALER HAS REPAIRED 4 TIMES - VEHICLE ONLY HAS 25,500 MILES. SAY MANUFACTURING DEFECT BUT WILL NO LONGER REPAIR AS THERE HAS NOT BEEN A RECALL ON VEHICLE. SINCE THERE ARE SO MANY REPORTS OF THIS - WHY HAS THERE NOT BEEN A RECALL? THERE HAS NOT BEEN A CRASH, BUT WITH FAULTY BRAKES, IT CAN ONLY BE A MATTER OF TIME. HOW CAN JEEP GET AWAY WITH THIS - THEY KNOW AND ACKNOWLEDGE THE PROBLEM. *AK

Service Brakes, Hydraulic
Filed Jul 24, 200475,000 milesSC

BRAKES PUSLISATING AND VIBRATION IN STEERING WHEEL WITH BRAKING. BRAKES REPAIRED/REPLACED TWICE WITH NO RELIEF. PROBLEM STILL EXIST.

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 22, 200436,249 milesMN

FRONT BRAKE ROTORS CONTINUOUSLY WARPING ON MY 1999 JEEP GRAND CHEROKEE. CHRYSLER REFUSES TO ULTIMATELY FIX THE PROBLEM OR CONTINUE TO PAY FOR REPAIRS. BRAKES VIBRATE LOUDLY WHEN BREAKING AT SPEEDS ABOVE 35 MPH. VEHICLE HAS BEEN IN FOR THIS PROBLEM 3 TIMES AND CAR ONLY HAS 36,000+ MILES ON IT. REPAIRS ONLY LAST A FEW MONTHS BEFORE PROBLEM RECURS RATHER SUDDENLY, CAUSING BRAKES TO "SHIMMY" WITH LOUD VIBRATIONS. CHRYSLER REFUSES TO ACCEPT RESPONSIBILITY AND ATTRIBUTES IT TO "DRIVER HABITS/PATTERNS". MY LOCAL JEEP SERVICE SHOP SAYS THEY ARE CAUGHT IN THE MIDDLE. THEY ARE WELL AWARE OF THE PROBLEM BUT CAN'T GET THE PARENT COMPANY TO ACCEPT RESPONSIBILITY. *JB

Seats
Filed Jul 14, 200469,583 milesCT

DRIVER'S SIDE SEAT LEFT BRACKET THAT ATTACHES TO THE SUPPORT TO THE CAR BROKE WHILE DRIVING. THIS LEAVES THE LEFT SIDE OF THE SEAT LOWER AND BASICALLY UNATTACHED TO THE CAR. TOOK THE VEHICLE BACK THE THE DEALER AND WAS TOLD BECAUSE IT WAS OUT OF WARRANTY THEY WOULD FIX IT FOR PARTS AND LABOR. BROUGHT UP THE POTENTIAL DANGER AND ASKED IF THERE WAS A RECALL FOR THIS AND WAS TOLD NO. *AK

Seats
Filed Jul 9, 200480,000 milesMA

THE DRIVERS SEAT LEFT FRONT CORNER HAS BROKEN DUE TO THIN METAL USED TO MANUFACTURE THIS PART..SHOUD BE A RECALL ON THIS AS IT COULD CAUSE A LOSS OF CONTROL SITUATION IF IT BREAKS WHILE DRIVING VEHICLE. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 8, 20047,000 milesCA

THE BRAKE ROTORS ON 1999 JEEP GRAND CHEEROKEE WARPED EVERY 7-10,000 MILES. THIS IS WELL DOCUMENTED ON THE WEB. JEEP HAS ISSUED ALL NEW BRAKE PARTS (ROTORS, PADS,CALIPERS) BUT REFUSES TO PAY FOR THE RETROFIT.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Caliper
Filed Jun 25, 200462,000 milesID

CONTINUED PROBLEM WITH SIGNIFICANT FRONT BRAKES PULSATION DURING LIGHT TO MODERATE BRAKING. AT TIMES, STEERING WHEEL VIBRATES VIOLENTLY. LEARNED OF HOW COMMON THE PROBLEM WAS FROM THIS WEB SITE WITHIN A YEAR AFTER PURCHASING VEHICLE NEW IN 1998. KEPT HOPING FOR JEEP TO STEP UP AND ACCEPT RESPONSIBILITY. NURSED ORIGINAL PARTS TO 68K MILES WAITING FOR JEEP TO COME UP WITH BETTER SOLUTION THAN FREQUENT REPLACMENT OF ROTORS. FINALLY, IN 2002, NEW SERVICE BULLETIN CALLED FOR REPLACING CALIPERS WITH NEW DESIGN. NEW CALIPER AND ROTORS INSTALLED NOV 2002, 20K MILES LATER, PROBLEM RETURNED. SPOKE TO LOCAL SERVICE MANAGERS, NO SOLUTION. SPOKE WITH JEEP CORPORATE HQ, NO SOLUTION.*AK

Power Train › Automatic Transmission
Filed Jun 17, 2004WV

WHILE DRIVING AT ANY SPEED VEHICLE STALLED. AFTER TRYING TO RESTART THE VEHICLE FOR OVER 20 MINUTES IT WAS ABLE TO START. VEHICLE WAS TAKEN TOT HE DEALER FOR INSPECTION, BUT THE CAUSE OF THE PROBLEM HAD NOT BEEN DETERMINED. *AK

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Jun 15, 200462,000 milesOR

I AM NOT SURE THIS IS THE CORRECT PLACE FOR THIS SO IF NOT MAYBE YOU COULD DIRECT ME TO THE PROPER PLACE FOR MY COMPLAINT.I HAVE A 99 JEEP GRAND CHEROKEE ABOUT 20 MONTHS AGO THE BLEND DOORS IN THE AUTOMATIC CLIMATE CONTROL BROKE THE COST FOR THIS WAS AROUND $1000.00, LAST MONTH THE SAME PROBLEM OCCURED AND JEEP BEING AWARE OF THE PROBLEM UPDATED THE PART SO AS TO NOT FAIL SO EASILY IN JAN 2004. I STILL HAD TO PAY FOR A COMPLETE REPAIR AGAIN. MY QUESTION IS THERE ANYWAY TO GET SOMEONE INVOLVED THAT CAN LOOK INTO THIS POORLY ENGINEERED ITEM. SINCERELY DANIEL KNIGHT. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › RotorCrash
Filed Jun 10, 2004NJ

BRAKE PROBLEMS ON 1999 JEEP GRAND CHEROKEE.ROTORS WARPED AS PER DEFECT ON CALIPERS. JEEP MADE A FIX OR I, BUT MAKES YOU PAY FOR IT. MUST CHANGE ROTORS EVERYTIME BRAKES ARE CHANGED DUE TO DEFECT. THIS ALSO AFFECTS BRAKING. THIS IS WHAT CAUSED ACCIDENT. BRAKES WILL PULSATE WHEN ROTORS WARP, AND MAKE BRAKING HARDER.*AK

Steering › Linkages › Tie Rod Assembly
Filed Jun 10, 200452,800 milesMA

A MECHANIC AND THE STATE INSPECTOR INDICATED, UPON INSPECTION THAT THE TRUCK WILL FAIL INSPECTION. THE LEFT OUTER TIRE ROD AND LEFT UPPER BALL JOINTS ARE LOSE AND THE TRUCK SHOULDN'T BE DRIVEN.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 4, 20048,000 milesIL

WHEN THE BRAKES WERE APPLIED AT HIGHWAY SPEED THE VEHICLE SHIMMIED. EVERY 6 TO 10 THOUSAND MILES THE ROTORS WERE REPLACED. *MR THE WARPED ROTORS CAUSED THE FRONT END TO SHIMMY WHEN BRAKING AT HIGHER SPEEDS. CHRYSLER WAS NOT WILLING TO REMEDY THE PROBLEM. *SC *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 30, 200426,000 milesCA

BRAKING SHUDDER AT 55 MPH AND HIGHER CAUSED BY APPARENT ROTOR WARPING. THIS WARPAGE HAS HAPPENED SEVERAL TIMES; THEREFORE, ROTORS HAVE BEEN TURNED SEVERAL TIMES TO PRESENT AT WHICH TIME NOW I NEEDED REPLACEMENT. WITH NEW REPLACEMENT ROTORS IT IS STILL EXHIBITING VIOLENT SHUDDER. TECHNICAL SERVICE BULLETIN HAS ADDRESSED THIS PROBLEM WITH SUGGESTION TO REPLACE ANOTHER ITEM AS WELL, A CALIPER ASSEMBLY BUT THERE IS NO RECALL ON THIS MATTER. MY WIFE IS SCARED TO DRIVE THIS ON THE FREEWAY FOR FEAR OF THE VIOLENT SHUDDER. I AM SURPRISED AT THE LACK OF CHRYSLER TO RECALL THIS VEHICLE FOR THIS PROBLEM. I AM SIMPLY AMAZED AT THE AMOUNT OF COMPLAINTS YOU HAVE RECEIVED TO THIS DATE ON THIS MATTER AND YET NO RESPONSE. *LA

Seats
Filed May 20, 2004WI

THE DRIVER'S SIDE SEAT HAS FAILED TWICE; THE FIRST TIME 2 YEARS AGO, WHEN THE BOLTS HOLDING THE SEAT THE THE FRAME BROKE, CAUSING THE SEAT TO "FLOAT IN THE SEAT RAILING, AND AGAIN THIS WEEK, WHERE THE FRAME HOLDING THE SEAT BROKE. IN BOTH CASES, I BELIEVE THIS COULD LEAD TO AN SIGNIFICANT INCREASE IN INJURY, SHOULD THE VEHICLE GET INTO AN ACCIDENT. WHEN I SPOKE WITH BOTH THE DEALERSHIP & CHRYSLER, THEY SAID AS THE VEHICLE WAS OUT OF WARRANTY, THEY WOULD DO NOTHING ABOUT IT. WHEN I BROUGHT UP THE POTENTIAL DANGER, THEY WANTED ME TO SUBMIT MY BILLS FOR REVIEW, DOCUMENTATION THEY CAN GET FROM THE DEALERSHIP.

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 19, 200421,623 milesNE

I BOUGHT A "5-STAR CERTIFED " LOW MILEAGE 1999 JEEP GRAND CHEROKEE FROM RUSSWOOD MOTORS. LINCOLN, NE. BRAKE PULSATION WAS NOTED ON TEST DRIVE,AND DEALER AGREED TO CORRECT BEFORE DELIVERY. AGAIN AFTER A SHORT TIME AND VERY FEW MILES, THE PUSLATION REAPPEARED. RUSSWOOD AGAIN AGREED TO CORRECT THIS. LATER THIS PULSATION CAME BACK, WORSE. I HAD THE BRAKES SERVICED AT ANOTHER LOCATION. LATER, LAST WINTER THE PULSATION BECAME PROGRESSIVLEY WORSE. IN SOUTH TEXSAS FOR THE WINTER, WE ELECTED TO WAIT TILL WE RETURNED TO NEBRASKA SO RUSSWOOD COULD PERMANENTLY CORRECT THE PROBLEM. RUSSWOOD ADVISED THE REPAIR WAS COVERED BY JEEP SERVICE BULLETIN 05-003-02-REV.B (AND PRIOR), MY WARRANTY HAD JUST EXPIRED, AND THE REPAIR WOULD BE AT MY EXPENSE, AMOUNTING TO ABOUT $600. I TELEPHONED THE JEEP CUSTOMER SERIVICE LINE AND GOT A TERSE REPLY THAT JEEP WOULD NOT ASSUME ANY RESPONSIBILITY NOR EXPENSE FOR THE SERVICE BULLETIN REPAIR. I EMAILED THE JEEP CUSTOMER SERVICE AND GOT ANOTHER TERSE REPLY REPORTING MY PROBLEM HAD "ALREADY BEEN ADDRESSED" AND THEY WOULD FILE MY COMMNICATION. JEEP WILL PERFORM THIS REPAIR IF I HAVE TO CALL IN RALPH NADER. JEEP BY THEIR BULLETIN ACKNOWLEDGES A KNOWN SAFETY PROBLEM AND AN ORIGINAL DESIGN DEFICIENCY. APPLICATION OF BRAKES AT HIGHWAY SPEEDS RESULTS IN A WILD SHIMMYING AND DODGING. IT MUST BE CORRECTED. *AK

Seats › Front Assembly › Power Adjust
Filed May 17, 2004173,500 milesTX

THE DRIVER SEAT ON MY 1999 JEEP CHEROKEE LAREDO HAVE GIVEN WAY. BOTH SUPPORT BOLTS HAVE SHEARED LEAVING THE SEAT UNSUPPORTED. THIS HAPPENED IN NORMAL DRIVING CONDITIONS. I CONTACTED CHRYSLER, WITH NO SATISFACTION. I WAS TOLD THAT THE CAR IS OUT OF WARRANTY. THIS SEEMS TO BE A SERIOUS DEFECT IN THE SEAT SUPPORT SYSTEM. *AK

Power Train › Transfer Case (4-wheel Drive)
Filed May 12, 200472,000 milesMN

1999 JEEP GRAND CHEROKEE - 247J TRANSFER CASE TRANSFER CASE FAILURE CAUSING LOUD KNOCKING NOISES WHEN ACCELERATING AND TURNING. FLUID (DEALERSHIP CERTIFIED) WAS CHANGED TWICE AND DRIVEN, BUT PROBLEM PERSISTED. CHANGED CLUTCH PACK WITH NEW FLUID FOR THE 3RD TIME, BUT PROBLEM PERSISTED. REPLACED FRONT DRIVE SHAFT, BUT PROBLEM STILL PERSISTS. FAILURE STILL EXISTS, BUT WILL TRY CHANGING THE CHAIN IN TRANSFER CASE HOPING TO RESOLVE PROBLEM.

Engine and Engine Cooling
Filed May 6, 2004MI

THIS PROBLEM HAS BEEN HAPPENING FOR APPROXIMATELY 2-3 MONTHS. THERE HAS BEEN NOTHING SPECIFIC TO CAUSE THE PROBLEM. MY 1999 JEEP GRAND CHEROKEE WILL, WITHOUT WARNING, ACT AS IF IT IS RUNNING OUT OF GAS. I HAVE MORE THAN ONCE ATTEMPTED TO CROSS AN INTERSECTION ONLY TO HAVE THE VEHICLE LOOSE ALL FUEL POWER, THEREFORE LEAVING ME IN THE PATH OF OTHER VEHICLES. THIS PROBLEM WILL LAST ANYWHERE FROM 5 TO 15 SECONDS (APPROXIMATELY - I HAVE NOT ACTUALLY TIMED IT) BEFORE IT STRAIGHTENS BACK OUT WHERE I CAN AGAIN ACCELERATE. I HAVE HAD VEHICLES HAVE TO SLAM ON THEIR BRAKES TO KEEP FROM HITTING ME BECAUSE I CAN NOT ACCELERATE. BELOW IS A WHAT I HAVE DONE TO ATTEMPT TO CORRECT THIS PROBLEM (IN THE ORDER IT WAS DONE): 1)PLUGS WERE REPLACED AT HOME 2)FUEL INJECTORS WERE CLEANED BY CERTIFIED MECHANIC (NOT AT DEALERSHIP) 3)POWER TRAIN CONTROL MODULE (COMPUTER) (USED PART) REPLACED AT DEALERSHIP (AT THIS TIME I DID CONTACT JEEP BECAUSE THE COMPUTER WAS ONLY 2,000 MILES PASSED THE WARRANTY - THEY WOULD NOT ASSIST ME THE REPLACEMENT) 4)COIL PACK REPLACED AT HOME THIS VEHICLE HAS SPENT MANY DAYS IN THE SHOP AND WITH ALL THE WORK THAT HAS BEEN PERFORMED AND ALL OF THE DIAGNOSTIC TESTS, THEY STILL CAN NOT TELL ME HOW TO FIX THIS PROBLEM. I HAVE REPLACED $600 WORTH OF PERFECTLY GOOD PARTS. THIS VEHICLE IS EXTREMELY DANGEROUS TO DRIVE. SO MUCH THAT I WILL NO LONGER ALLOW ANYONE TO DRIVE IT. I SPOKE WITH A CUSTOMER SERVICE REP AT JEEP AGAIN TODAY AND BECAUSE THE VEHICLE IS NO LONGER UNDER WARRANTY (AP

Seats › Front Assembly › Power Adjust
Filed May 5, 200449,000 milesNY

WHILE ADJUSTING POWER SEAT A PIECE OF METAL BRACKET THAT ATTACHES THE SEAT TO THE RAIL ASSEMBLY FRACTURED FOR NO APPARENT REASON. DEALER STATES SINCE WARRANTY PERIOD WAS OVER THERE IS LITTLE THEY CAN DO AND THAT THEY ARE UNAWARE OF ANY SIMILIAR COMPLAINTS.*AK

Visibility › Power Window Devices and Controls
Filed Apr 29, 200435,000 milesIN

INTERMITTENTLY CONSUMER CANNOT GET THE WINDOWS TO ROLL UP OR DOWN. DEALER INFORMED THE CONSUMER THAT THE WINDOW MOTOR REGULATOR NEEDED TO BE REPLACED.*AK OLD REGULATOR WAS REPLACED BY A NEW ONE DESIGNED BY THE MANUFACTURER. *LA

Service Brakes, Hydraulic › Foundation Components › Disc › Caliper
Filed Apr 29, 200469,000 milesCA

THE ROLLOVER VALVE GAS TANK AND FUEL PUMP LEAKED. ALSO, CONSUMER COMPLAINED OF BRAKE PROBLEMS, SUCH AS CALIPER REPLACEMENT EVERY 6 MONTHS. IN ADDITION, IGNITION MALFUNCTIONED. CONSUMER ATTEMPTED TO START THE VEHICLE AT LEAST 3 TIMES BEFORE IT ACTUALLY STARTED. *AK

Service Brakes, Hydraulic
Filed Apr 26, 200410,000 milesWA

PURCHASED 1999 JEEP GRAND CHEROKEE LIMITED IN DEC OF 99. SINCE THAT TIME HAVE HAD BRAKES WORKED ON 3 DIFFERENT TIMES, TWICE BY JEEP AND NOW MIDAS BECAUSE OF STEERING WHEEL SHIMMY WHEN BRAKES ARE APPLIED. SINCE MIDAS REPLACED W/UPGRADED CERAMIC PADS, THE PROBLEM CAME BACK AGAIN.*AK

Power Train › Automatic TransmissionCrash1 injured
Filed Apr 26, 200457,000 milesFL

MY WIFE HAD THE CAR IN PARK, LEFT THE CAR TO CLOSE OUR GATE AND THE CAR CAME OUT OF PARK AND BACKED OVER HER. WHEN SHE GOT OUT FROM UNDER THE VEHICLE SHE CAME INTO THE HOUSE BRUSHED AND CUT. I CALLED THE EMS AND WENT OUT TO MOVE THE VEHICLE. IT STILL WAS IN PARK WITH THE ENGINE RUNNING. JEEP'S REP CAME OUT AND LOOKED AT IT AND HIS ANSWER WAS " THE POERATIONAL MANNAL; STATES THAT WHEN YOU LEAVE YOUR VEHICLE YOU MUST PUT IT IN PARK TURN OFF THE ENGINE AND REMOVE THE KEYS FROM THE CAR. OK I MAY AGREE WITH THAT, BUT SHE WAS ONLY CLOSING THE GATE. WHAT MY CONCERNS IS THAT THERE MUST BE SOMETHING WRONG WITH THE TRANS FOR THIS TO HAPPEN . *AK

Power Train › Automatic Transmission
Filed Apr 22, 2004TN

1999 JEEP GRAND CHEROKEE LOREDO EXHIBITS THE FOLLOWING PROBLEMS: 1) LURCH WHEN SHIFTING FROM PARK TO REVERSE ALONG WITH A NOTICEABLE 'THUMP' NOISE 2) HUMMING NOISE AT HIGHWAY SPEED (65-75 MPH) THAT GRADUATED INTO A SUDDEN 'POP' NOISE. THIS ISSUE CAUSED A LOUD GRINDING NOISE WHICH I AM NOW TRYING TO DEAL WITH. DEALERSHIP INFORMED ME THAT THIS WAS A COMMON PROBLEM IN 1999 AND 2000 MODEL YEAR FOR REAR DIFFERENTIAL DUE TO DIFFENTIAL SUPPLIER TO CHRYSLER OVERTORQUEING DIFFERENTIAL COMPONENTS. 3) DRIVER'S SIDE DOOR LOCK FAILURE*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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