ENGINE CHECK LIGHT STAYS ILLUMINATED WHILE DRIVING. DEALER HAS RESET VEHICLE TWICE AND LIGHT HAS ILLUMINATED AGAIN. *AK CONSUMER ADDS THAT FAILURE CODES WERE TRANSMISSION 3RD GEAR AND FUEL SENDING UNIT. *TT
1998 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →
UPON PARKING VEHICLE GEAR SLIPPED INTO REVERSE, CAUSING AN ACCIDENT. CONTACTED CHRYSLER SEVERAL TIMES WITH NO RESPONSE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
THERE IS A LOUD WHINE COMING FROM THE TRANSMISSION AREA. THIS CAN BE HEARD FROM INSIDE THE VEHICLE. IT DOESN'T MATTER IF THE TRANSMISSION IS IN NEUTRAL OR DRIVE. AS LONG AS THE VEHICLE IS MOVING THERE IS A LOUD WHINE. THE LOCAL DEALERSHIP COULDN'T IDENTIFY THE PROBLEM AND WANTED TO START TAKING APART COMPONENTS TO RESOLVE THIS ISSUE. *AK
WHEN PUTTING VEHICLE IN PARK, GEAR JUMPED TO REVERSE, CAUSING PEDESTRIAN SHOULDER INJURY. *AK THE CONSUMER HAD CONCUSSION DUE TO BLOW TO HEAD BY THE VEHICLE'S DOOR WHEN THE VEHICLE WENT IN REVERSE. THE VEHICLE WAS DAMAGED TOO. *YH
NOW RECALLING TRANSMISSIONS AND OFFERING 7 WARRANTY, WANT REIMBURSED FOR REBUILT TRANSMISSION. *AK
CONSUMER PUT VEHICLE IN PARK TO EXIT VEHICLE, SUDDENLY VEHICLE JUMPED INTO REVERSE, CONSUMER'S FOOT WAS CAUGHT IN THE E-BRAKE RELEASE AND WAS DRAGGED OUT OF THE DRIVEWAY, CONSUMER SUSTAINED INJURIES AND DAMAGE WAS DONE TO VEHICLE, DEALER HAS BEEN NOTIFIED. *TT
THERE IS A GROWLING NOISE FROM THE REAR AXLE THAT WAS SAID TO ONLY GET WORSE AND WILL COST BETWEEN $500- 1200 TO FIX FROM AN AUTO SHOP.*AK
INSTRUMENT CLUSTER GOES DEAD EITHER STOPPED OR MOVING. ALL GUAGES AND LIGHTS ON THE INSTRUMENT PANEL GO DEAD. FUNCTION RETURNS WITHIN A SHORT TIME.*AK
CONSUMER STATED THAT ENGINE WAS RUNNING AND GEAR WAS IN PARK, GOT OUT OF THE VEHICLE AND WALKED AROUND 30 FT. VEHICLE PROCEEDED TO JUMP OUT OF PARK AND CLIMBED A HILL, CONSUMER RAN TO STOP IT IN WHICH THE DOOR WAS OPENED, GRABBED THE STEERING WHEEL AND THE VEHICLE DRUGGED CONSUMER AND HIT A TREE CAUSING INJURIES. *YD
SOME THING HAS TO BE DONE ABOUT THIS PROBLEM, THE VEHICLE ALMOST BACKED IT SELF INTO MY NEIBORS LIVING ROOM. NOT TO MENTION IF A PERSON HAD BEEN IN THE WAY THEY COULD HAVE BEEN KILLED OF SERIOUSLY INJURED. THIS PROBLEM SHOULD BE CORRECTED AS SOON AS POSSIBLE, LIVES AND PROPERTY DAMAGE IS AT STAKE.*AK
SEAT BELT LOCKS IN COLD CONDITIONS. ONLY USABLE WHEN VEHICLE WARMS UP. *AK
WHILE DRIVING VEHICLE DOOR LATCH BROKE FROM METAL ATTACHMENT. DRIVER HELD ON TO DOOR UNTIL ARRIVING AT DEALERSHIP. *AK
WHILE DRIVING GAS GAUGE IMMEDIATELY GOES TO EMPTY. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
1998 JEEP GRAND CHEROKEE - PLACED INTO "PARK" VEHICLE WAS STILL RUNNING, DRIVER EXITED THE VEHICLE, CLEARED THE DOOR, WALKED 10-15 FEET AWAY, VEHICLE PUT ITSELF INTO "REVERSE" AND TOOK OFF ACROSS POPULATED PARKING LOT WITH 3 YEAR OLD INFANT STRAPPED INTO SAFETY CARSEAT. THE DRIVER RAN TO CATCH UP TO THE JEEP TO STOP IT FROM KILLING SOMEONE, (OR DAUGHTER). THE DRIVER GRABBED THE INSIDE OF THE OPENED JEEP DOOR WITH LEFT HAND, AND STEERING WHEEL WITH RIGHT HAND TO GAIN ENTRY AND STOP THE VEHICLE. THE DRIVER LOST HER BALANCE AND FELL BACK OUT. THE DRIVER WAS CRUSHED WHEN THE FRONT LEFT WHEEL PROCEEDED OVER HER RIGHT FOOT, ANKLE, UP HER LEG, KNEE, THIGH, PELVIS, ABDOMEN, CHEST, AND OFF HER RIGHT SHOULDER (MISSING HER NECK AND HEAD BY INCHES). THE JEEP PROCEEDED (WITH DAUGHTER) TO SLAM INTO A "HANDICAPPED SIGN" AND "PARKED DODGE INTREPID". THE AMBULANCE RUSHED THE DRIVER TO THE HOSPITAL AND TREATED HER FOR MULTIPLE INJURIES. THERE ARE TREAD MARKS ON THE DRIVER'S CLOTHING SHOWING THE EXACT PATH THAT THE 4000 LB. JEEP TOOK AS IT PROCEEDED OVER HER BODY. THE INFANT WAS EXAMINED AND FOUND TO BE ALL RIGHT (ONLY BECAUSE OF BEING IN A SAFETY CARSEAT). CHRYSLER HAS A RESPONSIBILITY TO INFORM THE PUBLIC OF THIS MANUFACTURERS' DEFECT! WE WILL NOT STOP UNTIL CHRYSLER DOES THE RIGHT THING. ALL MANUFACTURERS HAVE A RESPONSIBILITY TO PROVIDE SAFE PRODUCTS AND RECALL DEFECTS THAT COULD POTENTIALLY INJURE THE GENERAL PUBLIC! ON THIS SITE, THERE ARE MORE THAN 200+ INSTANCES OF THE SAME TYPE FOR 199
CUSTOMER STATES THAT VEHICLE JUMPED OUT OF PARK INTO REVERSE WITH ENGINE RUNNING, STRUCK ANOTHER CAR AND BENT LEFT FRONT DOOR
PLACED VEHICLE IN PARK AND LEFT IDLING. GOT OUT AND VEHICLE JUMPED TO REVERSE.. *AK
WHILE TRAVELING AT 55 MPH CONSUMER RAN INTO ANOTHER VEHICLE CRUSHING WHOLE BUMPER IN. NONE OF AIR BAGS DEPLOYED. CONTACTED DEALER.*AK
WHILE TRAVELING AT 55 MPH CONSUMER T-BONED ANOTHER VEHICLE, AND NEITHER FRONT OR BACK SEAT BELTS WORKED. NONE OF THE SEAT BELTS TIGHTENED UP. PLEASE PROVIDE MORE INFORMATION.*AK
REAR AXLE OVERHAUL/ ROTORS WARPED.
WHILE VEHICLE WAS PARKED IN PARKING LOT PUT VEHICLE IN PARK AND VEHICLE ROLLED BACKWARDS. CONSUMER RAN TO TRY TO STOP VEHICLE ,IT DRAGGED CONSUMER A DISTANCE BEFORE CONSUMER COULD FINALLY STOP VEHICLE. HAVE NOT CONTACTED DEALER.*AK
ON THREE SEPARATE OCCASIONS THE VEHICLE PROCEEDED IN REVERSE AFTER BEING PLACED IN THE PARK MODE. ON ONE INSTANCE DRIVER WAS OUT OF THE CAR TO CLOSE THE GATE AND VEHICLE ALMOST RAN HER OVER. WHEEL WAS TURNED SO VEHICLE TRAVELED ON A CURVED PATH IN THE PARKING LOT, HITTING THE CURB AND ALLOWING THE DRIVER TO CATCH UP WITH THE VEHICLE AND SHUT IT DOWN. ANOTHER INSTANCE OCCURRED AT THE SAME LOCATION BUT DRIVER HAD NOT COMPLETELY EXITED THE VEHICLE TO SHUT THE GATE WHEN THE CAR BEGAN TO TRAVEL IN REVERSE. *AK
EA 01 017/ROLL AWAY IN PARK: WHILE PARKED AND IDLING ON A SLIGHT INCLINE DRIVEWAY VEHICLE JUMPED OUT OF GEAR AND ROLLED INTO REVERSE, RESULTING IN A COLLISION, DEALER/MANUFACTURER CONTACTED. *AK *SLC
CONSUMER STATED WHILE VEHICLE WAS PARKED, IT JUMPED INTO REVERSE, RESULTING IN A COLLISION. *AK *SLC
PE 01 021/ROLL AWAY IN PARK: WHILE PARKED AND IDLING IN DRIVEWAY VEHICLE INADVERTENTLY JUMPED OUT OF GEAR, ROLLED INTO REVERSE, AND HIT CONSUMER, THEN STRUCK A TREE BEFORE STOPPING, CONSUMER SUSTAINED MINOR INJURIES. *AK PRIOR TO THE INCIDENT, FOR TWO DAYS THE RPM WAS AT 3000 ON THE HIGHWAY, THE ENGINE SOUNDED LIKE IT NEVER SHIFTED INTO THE FINAL GEAR FOR CRUISING. *YD
WHILE DRIVING AT 30MPH THE JEEP CUT OFF, SOUNDED LIKE IT WAS OUT OF GAS THE TANK WAS OVER HALF FULL. AFTER TRYING TO CRANK IT I NOTICED SMOKE COMING FROM UNDER THE HOOD AT THE WINDSHIELD AREA. I OPENED THE HOOD AND FLAMES SHOT OUT. I CLOSED THE HOOD AND 2 CARS BEHIND ME WAS A POLICE, HE CARE THE FIRE DEPARTMENT AND THEY WERE THERE WITHIN 5 MIN. BY THEN THE FLAMES WERE INSIDE THE JEEP AND THE MOTOR LOOKED LIKE MELTED PLASTIC TO ME. I STILL DONT KNOW WHY IT CAUGHT FIRE I HAD NO ELECTRICAL WORK DONE ON IT . I WAS STALLING WHILE DRIVING BUT WHEN I HAD IT CHECK FOR TUNE-UP I WAS TOLD IT HAD NEW PLUGS AND DID'NT NEED A TUNE-UP. I DON'T KNOW WHY MY JEEP CAUGHT FIRE AND THE INSURANCE REP. SAID IT WAS BURNED TO BADLY TO FIND OUT. *AK
A LEAK WAS IN THE FUEL LINE, GAS FUMES WERE COMING INSIDE OF VEHICLE, CONTACTED DEALER, AND CONSUMER WAS INFORMED THAAT THE FUEL LINE NEEDED TO BE REPLACED. *AK CONSUMER STATED THAT THE TRANSMISSION IS SLAMMING HARD WHEN ENGAGING IN REVERSE, ALSO THE DASH AND RADIO LIGHTS FLICKER ON AND OFF AT TIMES. *YD
WHILE DRIVING GEARS AUTOMATICALLY SHIFTED. TOOK VEHICLE TO DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
HOOD FLEW OPEN AT 65 MPH, SAFETY LATCH DID NOT ENGAGE AS DESIGNED. *AK
I PURCHASED THIS VEHICLE WITH A 3 MONTH/3000 MILE WARRANTY AND SINCE THE PURCHASE I AM HAVING PROBLEMS WITH THE GAS GAUGE. FOR SOME REASON THE GAUGE WILL INSTANTLY DROP TO EMPTY AND THEN BACK TO THE CORRECT LEVEL. I'VE HAD IT TO THE DEALERSHIP WHERE I BOUGHT IT 3 TIMES AND THEY CAN'T FIND A PROBLEM BECAUSE THE GAUGE IS READING NORMALLY. NOW THAT THE VEHICLE IS OUT OF WARRANTY I AM STUCK WITH THE BURDEN OF A FAULTY FUEL GAUGE AND AM WONDERING HOW TO RESOLVE THIS PROBLEM SEEING THAT THE DEALERSHIP COULDN'T REPAIR THE PROBLEM. I ALSO AM CONCERNED BECAUSE I THINK THIS PROBLEM SHOULD OF BEEN RESOLVED WHILE IT WAS UNDER WARRANTY. I,M SURE AS SOON AS I OPEN MY WALLET AT THE DEALERSHIP THE PROBLEM WILL BE RESOLVED. I ALSO KNOW THAT PREVIOUS YEAR JEEPS HAD THIS PROBLEM. *AK
WHILE VEHICLE WAS IDLING IN THE PARK GEAR, IT STARTED ROLLING IN REVERSE. CONSUMER WAS KNOCKED DOWN, AND THE VEHICLE ROLLED OVER HER LEGS WHEN SHE ATTEMPTED TO OPEN DOOR AND STOP MOVEMENT. VEHICLE MOVED AT AN UNKNOWN DISTANCE, AND STRUCK A MAILBOX BEFORE BEING STOPPED BY A NEIGHBOR. DEALER HAS NOT EXAMINED VEHICLE FOR THIS PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK
INDICATING SIGNIFICANTLY MORE FUEL IN RESERVE THAN IS ACTUALLY PRESENT. *AK
INDICATING SIGNIFICANTLY MORE FUEL IN RESERVE THAN IS ACTUALLY PRESENT. *AK
THE FUEL LEVEL SENDING UNIT IN THIS 1998 JEEP GRAND CHEROKEE LOREDO IS EXTREMELY UNRELIABLE AND UN-SAFE. THERE WAS A RECALL ON THIS ISSUE IN THE PRIOR MODEL YEAR FOR THIS VEHICLE. IF ONE WAS TO CONTACT JEEP DEALERSHIPS FOR REPLACEMENT PARTS FOR THE LEVEL SENDING UNIT , YOU IN TURN WILL RECEIVE THE IDENTICAL PARTS THAT WERE INSTALLED IN THE RECALLED 1997 MODEL YEAR. THIS WOULD MEAN THE 1997 CARD BODY, CARD BODY WIPER, FLOAT ARM RETAINER AND THE FLOAT ARM ASSEMBLY PART NUMBERS WERE REINSTALLED IN THE 1998 FUEL MODUALS. REVISION LEVELS ON THESE ENGINEERED PARTS ARE DOUGHTFULL. THE PROBLEM WITH THIS VEHICLE IS YOU CAN FILL THE TANK IN FULL POSITION (23 GAL -TWO CLICKS) START IT UP AND IT MAY READ EMPTY , IT MAY READ HALF FULL OR IT MAY READ FULL AT ANY GIVEN MOMENT. OCCASIONALY WHEN YOU SHUT THE REAR HATCH DOOR ON THIS VEHICLE THE VIBRATION MAY CASE THE FUEL LEVEL UNIT TO REACT INSIDE THE TANK/MODULE IN A ABNORMAL MANNER. I BELIEVE THIS IS AN UNSAFE AND HAS CAUSED THIS OWNER TO RUN OUT OF GAS ONCE ON HIGHWAY I95 IN NY AND ONCE ON A BACK ROAD. CHRYSLER CUSTOMER SUPPORT HAS BEEN CONTACTED AND DOCUMENTED THE ISSUE ON THIS VEHICLE BUT TO NO AVAIL. PLEASE RESPOND, THANK YOU, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
CONSUMER HAD PARKED VEHICLE WITH ENGINE RUNNING AND SHIFT IN PARK. THEN, STEPPED OUT OF VEHICLE, AND NOTICED THAT IT STARTED ROLLING BACKWARD ON A FLAT ROAD. THEN, VEHICLE STOPPED AT THE CURVE. CONSUMER NOTICED THAT SHIFT HAD MOVED FROM PARK TO DRIVE WITHOUT A PRIOR WARNING. PLEASE PROVIDE MORE INFORMATION.*AK
WHILE SLOWLY BACKING UP WITH TRAILER ATTACHED VEHICLE SUDDENLY ACCELERATED. TRAILER JACK KNIFED AND CRASHED INTO METAL BUILDING. CONSUMER HAD BRAKES APPLIED. THEN, SHIFTED TO DRIVE. VEHICLE ACCELERATED TO 35-40 MPH ,AND HEADED TOWARDS A LAKE. CONSUMER SHUT OFF ENGINE TO STOP VEHICLE. DAMAGE TO VEHICLE WAS $ 5000.00, DAMAGE TO BUILDING UNKNOWN. NO INJURIES. *AK *SLC
AFTER PUTTING VEHICLE IN PARK VEHICLE STARTED ROLLING BACKWARDS. PLEASE PROVIDE FURTHER INFORMATION. *AK
WAS PARKED AT A CONVIENCE STORE AND PLACED IN PARK. WHILE INSIDE THE STORE THE GEAR SHIFT JUMPED FROM PARK TO REVERSE AND DUE TO THE VEHICLE BEING IDLED SO HIGH FROM THE FACTORY THE VEHICLE BACKED INTO THE STREET AND STRUCK A 95 DODGE PICKUP CAUSING CONSIDERABLE DAMAGE TO BOTH VEHICLES. THIS OCCURED ONE OTHER TIME BUT NO DAMAGE OCCURED AND I WAS ABLE TO GET THE VEHICLE STOPPED BEFORE ANYTHING COULD HAPPEN. THERE WERE WITNESSES TO THE INCIDENT ON 11-20-01.*AK
FUEL GUAGE INDICATOR MISREADS AMOUNT OF FUEL IN VEHICLE. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. *AK
VEHICLE WAS IN PARK AND JUMPED INTO REVERSE, HITTING A POLE, CONTACTED DEALER, AND CHRYSLER SENT OUT A REPRESENTATIVE TO TEST VEHICLE IN A SPECIAL INVESTIGATION, AND STATED NOTHING WAS WRONG. *AK
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
VEHICLE JUMPED FROM PARK TO REVERSE WHILE ENGINE WAS RUNNING. DAMAGES WERE ESTIMATED AT THREE THOUSAND DOLLARS. CONSUMER WAS NOT PARKED ON AN INCLINE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS. *AK
MY MAIL BOX IS ON A HILL AND TWICE NOW IT HAS JUMPED FROM P TO R. THE FIRST TIME I WAS STILL IN THE VEHICLE..NO PROBLEM. THE SECOND TIME IT ALMOST RAN OVER ME AS IT CAME DOWN THE HILL....I JUMPED IN TO STOP IT AND IT ALMOST ROLLED DOWN THE HILL AND THREW ME OUT THE DRIVERS SIDE...I HUNG ON AND IT BOUNCED OFF ONE SIDE OF ROAD AND INTO DITCH ON OPPOSITE SIDE WHERE DOOR CAUGHT AND IT BENT THE DOOR BACKWARDS BUT IT SLOWED MOMENTUM AND DID A 180 AND HEADED DOWN THE HILL FORWARDS. I WAS BRUISED UP BUT OK...NECK STILL HURTS SOME. SEEING CHIROPRACTOR...TURNED IN TO FARM BUREAU...HAD TO HAVE NEW DOOR AND SIDE PANELS.*AK
PE 1 021: ROLL AWAY IN PARK: WHILE PARKED AND IDLING IN PARKING LOT VEHICLE JUMPED OUT OF GEAR, AND INADVERTENTLY ROLLED AWAY IN REVERSE HITTING A PARKED VEHICLE. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER. *AK
WHEN I SHIFT FROM PARK INTO REVERSE, THERE IS A LOUD CLUNK SOUND COMING FROM THE TRANSMISSION. THE JEEP WILL BUCK. WHEN I QUESTIONED SERVICE MANAGER AT HUNTINGTON JEEP NUMEROUS TIMES REGARDING THIS SOUND HE CLAIMS THAT IT OCCURS IN OVER 50% OF THE JEEPS THAT THEY RECEIVE AND DOES NOT KNOW OF ANY ASSOCIATED PROBLEMS. THEY DID NOT FEEL THE VEHICLE NEEDED AN INSPECTION SINCE THIS WAS NOT A PROBLEM.*AK
ON 9/20/01 AT 12:15AM I WAS PROCEEDING NORTH BOUND ON I-95 AND PULLED OFF TO THE SIDE OF THE ROAD AT MILE MARKER 71.7 AFTER HEARING A NOISE UNDER THE JEEP. I PUT THE VEHICLE IN PARK WITH AND LEFT THE ENGINE RUNNING. I WAS ON A FLAT SURFACE, APRROX. 15 FEET OFF THE RIGHT SHOULDER OF THE ROAD. I EXITED THE VEHICLE AND TOOK 1 OR 2 STEPS TOWARD THE REAR WHEN THE DRIVERS DOOR HIT ME, THROWING ME TOWARD THE SEAT, WHERE I BECAME WEDGED BETWEEN THE DOOR FRAME AND FLOOR BELOW THE SEAT, THE VEHICLE WAS IN REVERSE. I WAS DRUG APPROX. 20-30 FEET BEFORE I BECAME DISLODGED FROM THE VEHICLE. THE VEHICLE CONTINUED IN REVERSE. I WAS ABLE TO GET UP AND RUN AFTER THE VEHICLE AND RE-ENTER THE JEEP AND APPLY THE BRAKE. WHILE THE VEHICLE WAS IN REVERSE IT RAN OVER A 2 1/2 METAL POLE WITH A REFLECTOR ON IT. THE JEEP SUSTAINED FRONT AND REAR BUMPER DAMAGE AND BOTH NEEDED TO BE REPLACED. THE INJURIES I SUSTAINED 1. MAJOR BRUISING TO MY TO MY CHEST, BREASTS AND BOTH ARMS. 2. LACERATION TO MY RIGHT ELBOW. 3. MAJOR ABRASION (ROAD RASH) TO MY LOWER ABDOMEN. 4. ABRASIONS TO BOTH KNEES. I CONTACTED DAIMLER CHRYSLER AND ON 11/1/01 AN INVESTIGATOR BY THE NAME OF JOHN TEDDER CAME TO EVALUATE THE VEHICLE. ON 10/14/01 I RECEIVED A LETTER FROM DAIMLER CHRYSLER, WHICH STATED THAT AFTER THEY REVIEWED THE INSPECTION REPORT THEY WERE UNABLE TO DUPLICATE MY CONCERNS ABOUT THE VEHICLE. THEIR INSPECTION REVEALED THAT THE ACCELERATOR PEDAL, THROTTLE CABLE, RETURN SPRINGS AND ALL ASSOCIATED PARTS WERE OPERATING PROPERLY.
SEATBELT BUTTON HAS TO HAVE A LOT OF PRESSURE APPLIED IN ORDER FOR SEATBELTS TO RELEASE. PLEASE PROVIDE ANY FURHTER INFORMATION.*AK
VEHICLE WAS LEFT RUNNING AND IN PARK. 45 SECONDS TO ONE MINUTE AFTER BEING PARKED, IT ROLLED BACKWARDS OUT OF THE PARKING SPOT, ACROSS A NARROW ROADWAY AND HIT A WALL. THE REVERSE LIGHTS DID NOT COME ON. I WITNESSED THE EVENT (FORTUNATELY NOBODY WAS INJURED - ALTHOUGH VERY, VERY CLOSE). HOWEVER, I PURSUED THE ISSUE WITHOUT SUCCESS. I WAS ABLE TO RECREATE THE PROBLEM WITH THE TRANSMISSION. THE DEALERSHIP SAID THERE WAS NOTHING WRONG WITH THE SHIFTER EVEN THOUGH THEY AGREED THAT IT WAS VISIBLY SHOWING "PARK" BUT WAS IN FACT, ENGAGED IN REVERSE. I SUSPECTED THAT THEY WERE FAMILIAR WITH THE PROBLEM BEFORE I BROUGHT THE CAR TO THEM. I SOLD THE CAR SHORTLY THEREAFTER AS A RESULT OF THE INCIDENT. I AM SUBMITTING THIS COMPLAIN JUST IN CASE MY INCIDENT CAN HELP WITH THE CURRENT INVESTIGATION. THERE WAS OBVIOUSLY A DEFECT IN THE SHIFTER. I KNEW OTHERS WOULD HAVE THE SAME ISSUE AND SOONER OR LATER SOMETHING WOULD COME OF IT FOR CHRYSLER. I DOCUMENTED THE ENTIRE EVENT, HOWEVER, CURRENTLY HAVE NOT BEEN ABLE TO FIND MY DOCUMENTATION (THIS TOOK PLACE OVER 2 YEARS AGO. YET, I AM STILL LOOKING). I HOPE I CAN HELP WITH THE INVESTIGATION, I AM VERY KNOWLEDGEABLE ABOUT AUTOMOBILES, THERE WAS DEFINITELY A DEFECT IN THE DESIGN OF THE SHIFTER CONSOLE I AM ABSOLUTELY CERTAIN OF IT. *AK
VEHICLE WAS PARKED ENGINE RUNNING, EMERGENCY BRAKE NOT APPLIED, AND VEHICLE SUDDENLY WENT BACKWARD, CONSUMER TRIED TO JUMP INTO VEHICLE TO STOP IT, BUT WAS HIT BY THE DOOR, VEHICLE HIT A CEMENT CURB, THEN HIT A TREE. CONSUMER SUFFERED MINOR INJURIES. DAMAGE TO VEHICLE UNKNOWN. *AK *JG
VEHICLE JUMPED OUT OF PARK INTO REVERSE WHILE VEHICLE WAS RUNNING AND UNATTENDED. AS CAR TRAVELED IN REVERSE OWNER SUSTAINED INJURIES TRYING TO GET IN TO REGAIN CONTROL OF THE JEEP. JEEP SUSTAINED DAMAGE FROM RUNNING OVER A METAL BOX AND BACKING INTO A TREE WHILE ROLLING IN REVERSE
VEHICLE WAS PARKED WITH ENGINE RUNNING, PARK BRAKE WAS NOT ENGAGED, WHEN IT SUDDENLY WENT BACKWARD ABOUT 15 FT DOWN A SLIGHT INCLINE, HITTING A TREE AND TIPPED ON ITS SIDE. CONSUMER WAS ABLE TO TURN OFF ENGINE. *AK CONSUMER SPRAINED THUMB, CONSUMER NOTICED BACK UP LIGHT LIGHTS WERE ON AS IT WAS LAYING ON ITS SIDE. *TT
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1998 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →