REAR END MADE A LOUD NOISE AND AFTER THAT THE REAR DIFFERENTIAL IS VERY LOUD. IT IS LIKE A GRINDING WHINING NOISE. AFTER PROBLEM STARTED OCCURRING I HAVE HAD MINOR TRANSMISSION SLIPS IN FIRST AND SECOND GEARS. THIS IS THE THIRD OCCURRENCE OF THIS PROBLEM IN AS MANY YEARS. THE FIRST TWO TIMES THE WARRANTY COVERED IT BUT IS HAS SINCE EXPIRED. THIS VEHICLE HAS NEVER BEEN DRIVEN OFF ROAD OR TOWED ANYTHING OR EXPERIENCED A HEAVY PAYLOAD. DOESN'T SEEM RIGHT FOR THIS PART TO KEEP GOING BAD LIKE THIS WITH ONLY HIGHWAY/CITY LIGHT-DUTY DRIVING. *NM
1998 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →
CONSUMER'S VEHICLE WAS HIT ON THE DRIVER SIDE AT 45 MPH. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED YET THE AIR BAGS DID NOT DEPLOY. *NM WHEN CONSUMER'S VEHICLE WAS HIT ON THE DRIVER'S SIDE, IT WENT OFF ROAD AND HIT A TREE HEAD-ON. CONSUMER SUFFERED INJURIES ON THE NECK, SHOULDER, KNEE AND BACK. *LA
THE DRIVER'S DOOR FAILED ON MY 1998 JEEP GRAND CHEROKEE LAREDO, MEANING THAT METAL FATIGUE AND NOTHING MORE THAN METAL FATIGUE CAUSED THE METAL CONTAINING THE DOOR LATCH BOLD MECHANISM TO LITERALLY DETERIORATE AND THE DOOR HAD TO BE REPLACED. DAIMLER-CHRYSLER REFUSED TO ACKNOWLEDGE OR PAY FOR THE DEFECT. *AK
DRIVER PUT VEHICLE IN PARK WITH ENGINE RUNNING. WITHIN SECONDS OF CONSUMER EXITING VEHICLE IT JUMPED OUT OF PARK INTO REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE DEALER WAS CONTACTED. *AK
THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WHILE DRIVING AT 25 MPH. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MINOR INJURIES TO HIS WRIST.*AK ALSO THE CONSUMER SUFFERED INJURIES TO HIS RIGHT KNEE AND SIDE. *CB *JB
WHILE CAR WAS IN NEUTRAL FOR APPROX 2 MINUTES CAR LUNGED FORWARD CAUSING AN ACCIDENT.CAR HAS ALSO HAD SEVERAL, INCIDENCES OF "SHUTTING DOWN WHEN TURNING CORNERS, WHILE DRIVING, OCCASIONALLY, WHILE PRESSING ON ACCELERATOR CAR WILL IDLE THEN "CLUNK" AND PULL FORWARD. AT UNDER 68,000 MILES HAS NEEDED A NEW ALTERNATOR, WATER PUMP AND NOW HAS MAJOR ENGINE PROBLEMS. I HAVE ONLY OWND THE CAR SINCE 09/2002. *AK
PROBLEMS WITH RECOMMENDED MODIFICATIONS TO 1998 JEEP GRAND CHEROKEE. *MR THE VEHICLE WAS HARD TO GET OUT THE PARK POSITION. WHEN THE CONSUMER PICKED THE VEHICLE UP FROM THE TECHNICIAN, AGAIN THE GEARSHIFT WAS DIFFICULT. THE CONSUMER REQUESTED TO BE REIMBURSED. *SCC THE CONSUMER STATED THERE WERE NO PROBLEMS WITH THE VEHICLE UNTIL THE RECALL. *JB
THE VEHICLE WAS INVOLVE IN AN ACCIDENT. THE JEEP WAS HIT ON THE FRONT QUARTER PANEL. THE SHOULDER HARNESS OF THE SEAT BELT FAILED TO RESTRAIN THE PASSENGER IN WHICH SHE WAS THROWN FORWARD HITTING HER HEAD ON THE WINDSHIELD.*AK *JB *NM THE FRONT PASSENGER SIDE SEAT BELT DID NOT LOCK IN THE CRASH. THE DRIVER'S SIDE DID LOCK AND THE DRIVER HAD WITNESS MARKS AND BRUISING FROM THE BELT WEBBING. THE FRONT SEAT PASSENGER WAS THROWN FORWARD AS A RESULT OF THE IMPACT RESULTING IN AN INJURY TO THE BACK OF HER HEAD WHEN HITTING WINDSHIELD. THE PASSENGER HAS NECK SPASMS AND SUSTAINED BRUISING ON EXTREMITIES. THE VEHICLE IS TOTALED. THE AIR BAGS DID DEPLOY IN THE EVENT. THE SEAT WAS IN THE FULL REARWARD POSITION AND WAS SEATED NORMALLY. THE PASSENGER CLAIMS THAT THEY WERE NOT OUT OF POSITION. CW CONSUMER CALLED BACK STATING THAT THEY INSPECTED THE PASSENGER'S FRONT SEAT BELT AS PER A REQUEST BY ODI. THE WEBBING WAS TUGGED NUMEROUS TIME BUT WOULD SELDOM LOCK UP AS A RESULT OF THE QUICK JERKS ON THE WEBBING. ALSO STATED THAT THE PASSENGER HIT HEAD ON THE WINDSHIELD CAUSING IT TO BREAK. CW
VEHICLE STEERING LOCKED UP ALMOST CAUSING AN ACCIDENT. *MR THE CONSUMER WAS MAKING A LEFT TURN WHILE DRIVING IN HEAVY TRAFFIC. SUDDENLY THE STEERING LOCKED UP WHICH ALMOST CAUSED AN ACCIDENT. THE CONSUMER PULLED TO THE SIDE OF THE ROAD AND CHECKED THE BELTS AND POWER STEERING FLUID, WHICH WERE ALRIGHT. THE DRIVER RESUMED DRIVING BUT WHEN HE MADE ANOTHER LEFT TURN THE STEERING LOCKED UP AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE GEAR BOX FAILED. THE REPAIRS WERE NOT COVERED UNDER WARRANTY BECAUSE IT EXPIRED, THEREFORE THE CONSUMER REPLACED THE GEAR BOX HIMSELF. THE CONSUMER HAS THE ORIGINAL GEAR BOX IN HIS POSSESSION. *NLM
WHILE DRIVING 50 MPH VEHICLE HIT ANOTHER VEHICLE, AND THE FRONT AIR BAGS DID NOT DEPLOY. THE PASSENGER WAS TRANSPORTED TO THE EMERGENCY ROOM DUE TO CHEST INJURIES. *AK
CONSUMER WAS HAVING AIR BAG PROBLEMS. AIR BAG LIGHT CAME ON AND STAYED ON. SHE TOOK VEHICLE TO DEALER, AND WAS TOLD THAT CONTROL MODULE WAS BAD. SHE THEN CHECKED ON THE INTERNET AND FOUND THAT THERE WAS RECALL 00V10500 CONCERNING AIR BAGS; HOWEVER, NHTSA DID NOT HAVE A RECALL ON THIS PROBLEM. *AK
THE AIRBAG LIGHT STARTED COMING ON IN MY 1998 JEEP GRAND CHEROKEE SO I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED THE JEEP.THEY TOLD ME THAT THE AIRBAG MODULE HAS GONE BAD . HOW CAN THAT BE WHEN I NEVER HAD TO USE IT? TO GET THAT FIX IT COST $500. I BEGAN LOOKING UP ON THE INTERNET TO SEE THE COST OF IT.I LOOKED AT AUTOZONE WEBSITE TO SEE HOW MUCH THE PART COST UPON THAT I CAME ACROSS A RECALL FOR MY JEEP. IT'S FOR THE AIR BAG LIGHT ON/ACCIDENTAL DEPLOYMENT. I CALLED DAIMLERCHRYSLER AS STATED ON THE RECALL .THEY HAVE GIVEN ME THE RUN AROUND ABOUT THE RECALL. I HOPE SOMEONE IN YOUR DEPARTMENT LOOK INTO THIS AS SOON AS POSSIBLE BECAUSE THIS IS NOT VERY SAFE. I KNOW IM NOT THE ONLY PERSON TO COMPLAIN ABOUT THE AIRBAG LIGHT IN THIS TYPE OF JEEP. PLEASE HELP US BEFORE SOMEONE GET HURT OR DIE. WHEN IT'S TIME FOR THE AIRBAG TO REALLY WORK IT PROBABLY WANT. SO BEFORE IT HAPPEN PLEASE HELP EVERYBODY OUT WHO IS HAVING THE SAME PROBLEM THANK YOU LMORGAN. *LA
WHILE DRIVING AT 35 MPH STEERING WHEEL LOCKED UP, CAUSING, THE DRIVER TO LOSE CONTROL OF VEHICLE. OWNER HAS CONTACTED THE DEALERSHIP. *AK
AIRBAG DASH INDICATOR LIGHT STAYS ILLUMINATED AFTER START. DEALER SERVICE THINKS THIS IS CAUSED BY A DEFECTIVE AIRBAG SYSTEM CONTROL MODULE. THE COST TO REPLACE IS $600 BUT THEY CAN'T BE SURE IF IT IS NOT FIXED WHETHER OR NOT THE AIRBAG SYSTEM WILL DEPLOY IN AN ACCIDENT. *JB
WHILE DRIVING APPROXIMATELY 40 MPH A LOUD NOISE WAS HEARD. DEALER INSPECTED VEHICLE AND FOUND REAR DIFFERENTIAL HAD TO BE REPLACED. *AK
1998 JEEP GRAND CHEROKEE, COMPLAINT #1 FILED IN MAY, 2003 FOR SAME DEFECTIVE FAILURE PART-POWER TRAIN: DRIVELINE: CONSTANT VELOCITY JOINT. AUGUST 22, 2003 SAME BRAND NEW $700.00 DRIVE SHAFT CRACKED AND BROKE FOR SECOND TIME, 2 DAYS SHORT OF 3 MONTHS SAME (NEW) PART HAS BROKEN AGAIN. THIS JEEP WAS PURCHASED ON 5/7/03 AND HAS NOW BECOME A SERIOUS MATTER. A BRAND NEW DRIVE SHAFT INSTALLED NOT EVEN 3 MONTHS OLD HAD GONE OUT AGAIN. WE HAVE OWNED THIS JEEP SINCE 5/7/03 AND HAVE REPLACED FRONT BRAKE PADS, FRONT DRIVER'S SIDE ROTOR, 2 OIL CHANGES, SPARK PLUGS, LUBE, REAR & FRONT DIFFERENTIAL FLUID AND CHANGED OIL IN THE TRANSER CASE, ON TOP OF ORDERING A BRAND NEW DRIVE SHAFT THAT BROKE THE FIRST TIME 2 WEEKS AFTER DRIVING IT OFF THE USED CAR LOT. NOW, 8/22/03 THE NEW DRIVE SHAFT HAS BROKEN AGAIN, PROBLEMS WITH THE CV BOOT. THE JEEP HAS NOT BEEN TAKEN OFF ROAD. IT IS DRIVEN TO AND FROM WORK, APPROXIMATELY 50-60 MILES PER WEEK. LESS THAN 3,000 MILES SINCE THE NEW DRIVE SHAFT WAS INSTALLED, IT HAS BROKEN ONCE AGAIN. APPARENTLY THIS PROBLEM IS COMMON, YET THE MANUFACTURER REFUSES TO RECALL THE DEFECT. IT IS NOT IN OUR INTEREST OR FINANCIAL STABILITY TO KEEP THIS AUTOMOBILE, YET WE HATE TO SEE THE NEXT BUYER TO ENDURE SUCH HARDSHIP AND COSTS OBTAINED WITH THE OWNERSHIP OF IT EITHER. WE HAVE NO CHOICE BUT TO TRADE IT IN ONCE THE PART IS REPLACED A SECOND TIME, THIS HAS BEEN A NUISANCE AND A VERY STRESSFUL SITUATION THAT WE FIND OURSELVES IN REGARDING OWNERSHIP OF THIS VEHICLE. IT'S A CRIM
I RECENTLY FOUND OUT THAT THE VISCOUS COUPLER IN MY 1998 JEEP GRAND CHEROKEE NEEDS REPLACING. THIS PART WHEN DEFECTIVE DOES NOT ALLOW THE VEHICLE TO MAKE SAFE TURNS. THE TURNING RADIUS AT SLOWER SPEEDS IS ABSOLUTELY AWFUL AND I HAVE HAD SEVERAL NEAR MISSES WHILE TRYING TO MANUVER THE VEHICLE THAT SUDDENLY DRIVES AS IF IT WE IN 4WD LOW GEAR. I HAVE HEARD THAT THIS IS A COMMON PROBLEM FROM OTHERS WHO OWN JEEPS AND POSTINGS ON THE WEB. I HAVE BEEN AWARE OF THE TIGHT TURNING RADIUS FOR QUITE A WHILE BUT WAS NOT AWARE ANYTHING WAS WRONG. THE VEHICLE HAS BEEN IN FOR TUNE UPS AND OIL CHANGES AND NOTHING HAS BEEN MENTIONED TO ME UNTIL JUST NOW.
1998 JEEP GRAND CHEROKEE, VIN [XXX] RECALL NUMBER: 00V136000, DATED MAY 10, REPLACEMENT OF FRONT ROTORS DUE TO POSSIBLE CORROSIVE DAMAGE -TOOK JEEP TO TYSON'S JEEP, INC. ON OCTOBER 5, 2000, ASKED THEM TO CHECK THE BRAKES SQUEAKING. NO MENTION OF THE RECALL. BRAKE PADS REPLACED AND FRONT ROTORS REFACED (MILEAGE = 40,893) -TOOK JEEP BACK ON NOVEMBER 29, 2000, ASKED THEM TO CHECK THE BRAKES AGAIN STILL SQUEAKING. ALSO ASKED ABOUT THE RECALL. NOT ABLE TO RECREATE THE SQUEAK. WE WERE TOLD THAT WE WERE NOT ELIGIBLE FOR THE RECALL AND THAT ALL BRAKES SQUEAK. WE WERE ALSO TOLD THAT JEEP HAD DONE RESEARCH ON THESE BRAKES AND DETERMINED THAT DIFFERENT DRIVERS GET DIFFERENT RESULTS AND THAT WE MUST HANDLE OUR VEHICLE HARSHLY. (MILEAGE = 44,007) - TOOK JEEP BACK ON MARCH 13, 2002, ASKED THEM TO CHECK THE BRAKES AGAIN THERE IS EVEN MORE NOISE AND NOW IT SOUNDS LIKE PAPER IS STUCK BETWEEN THE BRAKES. THIS TIME REAR BRAKE PADS REPLACED, REAR ROTORS TURNED AT A COST TO US OF (MILEAGE = 56,780) - TOOK JEEP BACK ON MARCH 11, 2003, ASKED THEM TO CHECK THE BRAKES AGAIN SQUEAKING YET AGAIN. TOLD THAT THEY CHECKED THE BRAKES, COULD NOT FIND A PROBLEM(MILEAGE = 69,532) - TOOK JEEP BACK ON SEPTEMBER 4, 2003 FOR THE 75,000 MILE CHECK UP. WE DID NOT ASK THEM TO CHECK ON THE BRAKES THIS TIME EVEN WHEN I HEAR SOMETHING AND ASK THEM TO CHECK THEY NEVER FIND A PROBLEM. [XXX] CALLED TO TELL US THAT OUR FRONT BRAKES AND ROTORS WERE CORRODED AND RUSTING AND NEEDING REPLACEMENT. WHEN ASKED ABOUT THE RECALL, H
THE VEHICLE STALLED WHILE DRIVING. AFTER BEING STRANDED AND THEN HAVING THE VEHICLE TOWED, IT WAS FIGURED OUT THAT THE VEHICLE HAD A FAULTY FUEL GAUGE. IT DISPLAYED 1/4 TANK OF GAS LEFT IN THE TANK WHEN IN ACTUALITY THERE WAS NO FUEL LEFT. ERRATIC READINGS HAVE BEEN SHOWN SINCE THE INCIDENT. *JB
WHILE DRIVING, THE FUEL GAUGE GAVE THE WRONG READING, WHICH CAUSED THE VEHICLE TO RUN OUT OF GAS. *JB THE FUEL GAUGE READ THE VEHICLE HAD A HALF OF TANK OF GAS. *JB
DRIVER'S DOOR MECHANISM IS NOT WORKING AT ALL, WON'T CLOSE PROPERLY. DEALER STATES THEY ARE NOT RESPONSIBLE FOR THAT PROBLEM. *AK
VEHICLE EXPERIENCED A GROWLING NOISE IN REAR AXLE. THERE IS TSB 602321 FOR THIS PROBLEM. *AK
WHILE VEHICLE WAS PARKED IN THE DRIVEWAY IT WENT INTO REVERSE AND HIT ANOTHER VEHICLE. VEHICLE WA SWITHIN THE REMEDY SCOPE FOR RECAL 02V053000 SUBJECT: INADVERTENT MOVEMENT, BUT THE CONSUMER WAS NEVER NOTIFIED. MANUFACTURER WOULD NOT AUTHORIZE THE DEALER TO REPAIR THE RECALL BECAUSE VEHICLE WAS INVOLVED IN A COLLISION. *AK
EXHAUST MANIFOLD HAS CRACKED. LOCAL DEALER SAYS THIS IS COMMON AND WILL REPLACE WITH AFTER MARKET MANIFOLD. THEY USE AFTER MARKET BECAUSE FACTORY MANIFOLD HAS A DESIGN FLAW.*AK
DEALER IDENTIFIED A CRACKED EXHAUST MANIFOLD IN MY 1998 JEEP GRAND CHEROKEE. THE CAR ONLY HAS 49,600 MILES AND IS NOT USED FOR OFF-ROAD DRIVING. I BELIEVE THERE IS A MANUFACTURER DEFECT. MOST OWNERS, AS IN MY CASE, FIND OUT TOO LATE. THERE SEEMS TO BE INCREASING AND RECURRING INCIDENTS WITH THE 4.0L ENGINES. CHRYSLER REDESIGNED THE 1999 MODELS WITHOUT NOTIFYING 1998 OWNERS OF THE MANIFOLD PROBLEM. CHRYSLER IS NOT WILLING TO PAY FOR ANY OF THE $1200 PLUS IT WILL COST ME TO REPAIR. *AK
CONSUMER HAD VEHICLE SERVICED, TECHNICIAN INDICATED THAT REAR BEARING POWER TRAIN WAS MISSING. *AK
WHILE DRIVING, THE FACTORY INSTALLED SUNROOF AND THE PIECE WHICH HELD THE GLASS FLEW OFF THE TRUCK. ALL THE WINDOWS INCLUDING THE SUNROOF WERE SHUT. *NLM PH *JB
WE PURCHASED A 1998 JEEP GRAND CHEROKEE IN OCTOBER 2000. IN SPRING OF 2001, I WAS IN MY GARAGE AND I TURNED THE VEHICLE ON WHILE OUR GARAGE DOOR WAS HALF WAY UP. THE VEHICLE JUMPED INTO REVERSE WITHOUT ME EVEN TOUCHING THE SHIFTER. OUR CAR WAS DAMAGED BECAUSE THE BOTTOM OF THE GARAGE DOOR CLIPPED THE TOP OF THE VEHICLE DENTING AND SCRATCHING IT(THE VEHICLE WAS DAMAGED, THE GARAGE DOOR SUPRISINGLY WAS FINE). THE JEEP WAS TAKEN IN TO BE REPAIRED AT AN AUTOBODY SHOP, AND I HAD TO PAY OVER 500 DOLLARS. I THEN LEARNED THAT THERE WAS A RECALL FOR THAT VEHICLE, THE CAR HAS A TENDENCY TO SLIP INTO REVERSE SUDDENLY. I CALLED JEEP GRAND CHEROKEE RIGHT WHEN I LEARNED OF THE RECALL, I FAXED THEM ALL THE NECESSARY INFORMATION (THIS WAS JANUARY 2003) AND THEY EXAMINED THE VEHICLE. I HAVE NOT HEARD ANYTHING FROM THEM AS THEY WILL NOT PAY FOR THE DAMAGE. ALSO, THE VEHICLE DID NOT GET THE RECALL PART TO FIX THE PROBLEM. I AM VERY UPSET AS WE ARE VERY LUCKY THAT NO ONE WAS BEHIND THE VEHICLE WHEN IT JUMPED INTO REVERSE. LET ME KNOW IF THERE IS ANY HELP THAT YOU CAN GIVE US IN THIS MATTER. THANKS AGAIN ,JAMES EMPEROR [email protected]. *AK
HEARD NOISE COMING FROM REAREND AND TRANSMISSION SLIPPED. TOOK IT TO PETRI JEEP IN SCOTTSDALE, AZ. THEY SAID BEARINGS WERE WORN OUT IN REAR DIFF AND TRANSMISSION NEEDED TO BE REBUILD. OK, THEY FIXED IT, AT 71000 MILES. I THINK THIS WAS WAY TOO SOON. THE JEEP NOW HAS 88000, THE TRANSMISSION IS ACTING UP AGAIN AND THE HUMMING NOISE IS RETURNING. AT 75000 MY EXTENDED WARRANTY EXPIRED. IM NOT HAPPY!!!*AK
ELETRICAL, AIR CONDITION, BODY NOISE OVER ALL UNHAPPY WITH VICIAL EVAPORATOR CORE $1000.00 TO REPAIR LIGHTS AND DASH GAGES DO NOT FUCTION PROPERLY SUSPICION SQEAKS HAD OILED HELPED FOR A DAY BRAKES WERE VERY QUICK WILL NOT LINE UP IF YOU LET GO OF THE WHEEL IT GOES STRAIGHT OFF THE ROAD RADIO CAN NOT BE TRUNED UP DOOR PANILES VIBRATE LEFT TURN LIGHT STAYS ON ON THE DASH AT ALL TIMES FUEL GAGE REEDS EMEPTY EVEN WHEN FULL AN LIGHT IS ON .*AK
WHEN I BOUGH MY VEHICLE 2 YEARS AGO THE GAS GAUGE NEEDLE WOULD GO TO EMPTY, THE BELL WOULD RING, THEN GO BACK TO FULL A FEW TIMES. DEALER SAID SINCE I BOUGHT THE CAR USED, AND IT WASN'T A SAFETY ISSUE, THEY WOULD NOT COVER IT IN THE 30 DAY WARRANTY. NOW THE NEEDLE IS ONLY CORRENCT WHEN IT IS FULL. ALSO, ALL 4 TIRES SEEM TO LOSE AIR QUICKLY. BROUGHT IT TO THE DEALER TWICE. FIRST TIME COULDN'T FIND A PROBLEM, SECOND TIME THEY REPLACED THE STEMS. NOW STILL HAVE THE PROBLEM. PRETTY MUCH SICK OF WASTING MY TIME BRINGING IT SOMEWHERE AND THEY CAN'T FIGURE OUT THE PROBLEM.*AK
THE TRANSMISSION DID NOT SHIFT AND ACCELERATE PROPERLY, THE DEALER COULD NOT DUPLICATE THE PROBLEM.*JB THE ABS LIGHT ILLUMINATED ON THE DASHBOARD, AFTER THE VEHICLE WAS TURNED OFF, ALL THE GAUGES ILLUMINATED, THE PARKING BRAKE WAS ADJUSTED, AND THE BATTERY WAS REPLACED.*TS *JB
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING, THE VEHICLE SHUT DOWN AND FAILED TO RESTART. IT WAS DISCOVERED THE FUEL TANK HAD A FUNGUS GROWING INSIDE OF THE TANK CAUSING THE FUEL PUMP TO CLOG UP. *AK *TS *JB
THE SEAT BELTS UNLATCHED WHEN THE VEHICLE HIT THE SLIGHTEST BUMP. *JB *TT *JB
THE AIR BAG LIGHT REMAINED ON THEREFORE THE CONSUMER TOOK THE VEHICLE TO THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER ON FOUR DIFFERENT OCCASIONS FOR THE LIGHT COMING ON. *NLM PH *JB
CONSUMER STATES VEHICLE WAS INVOLVED IN A COLLISION AS A RESULT OF VEHICLE FIRE. DEALER NOTIFIED. *AK
IGNITION SWITCH WILL LOCK INTERMITTENTLY, AND THE KEY WOULDN'T ENGAGE. CAUSE UNKNOWN.*AK
ON SATURDAY, JUNE 21, 2003, I WAS DRIVING HOME ON A COUNTRY ROAD AT @ 40 MILES PER HOUR WHEN MY RIGHT FRONT TIRE EXPLODED AND SEPARATED FROM THE TIRE RIM. I WAS VERY LUCKY THAT I WAS NOT DRIVING AT A HIGHER RATE OF SPEED, AS I WAS NOT INJURED AND MY JEEP GRAND CHEROKEE REMAINED UPRIGHT. *NLM
TRANSFER CASE FAILED AT APPROX. 75,000 MILES. NO KNOWN CAUSE/EFFECT DISCOVERED. MECHANICS SAID THIS SHOULD NOT HAVE HAPPENED.$1800 TO FIX. BELIEVE CHRYSLER KNOWS IT HAS A DEFECTIVE TRANSMISSION AND WILL NOT RECALL THEM. *NLM
CV JOINT/BOOT ON FRONT OF 1998 JEEP GRAND CHEROKEE LIMITED BROKE DROPPING THE FULL TIME 4 WHEEL DRIVE SHAFT. AUTO PURCHASE INCLUDED 100% WARRANTY 1 YEAR OR 15,000 MILES ON INTERNAL POWERTRAIN. WARRANTY CO. SAY DAMAGE IS NOT CONSIDERED PART OF INTERNAL POWERTRAIN. TWO WEEKS AFTER LEAVING THE LOT, I NOW HAVE A 2-WHEEL DRIVE. MY HUSBAND & I ORDERED A BRAND NEW CVJ/DRIVE SHAFT AND HAVE BEEN WAITING FOR OVER 2 WEEKS FOR DELIVERY, WE HAVE BEEN GIVEN THE RUN AROUND. THE DEALER THAT WE BOUGHT THE PART THROUGH SAYS 118 OF THESE ARE CURRENTLY ON ORDER WITH THE MANUFACTURER AND THEY ARE ON B/O DUE TO THE DEMAND. WE'VE MADE A PAYMENT ON A 4 X 4 AUTOMOBILE WE RODE FOR 2 WEEKS THAT IS NOW A PARKED 2 WHEEL DRIVE. *NLM
MY OUTSIDE REAR VIEW MIRROR HAS TURNED A GOLD COLOR AND YOU CAN NOT SEE OUT OF IT AT NIGHT SAFELY. *AK
GAS GAUGE MALFUNCTIONS CONTINUOUSLY. PRESUMABLY FUEL SENDING UNIT FAILED AFTER ABOUT 2 YEARS. GAUGE CONTINUOUSLY BOUNCES FROM "FULL" TO "EMPTY" WITH THE WARNING BEEPER SOUNDING EACH TIME IT REACHES THE EMPTY MARK. GAUGE IS COMPLETELY UNRELIABLE AND IS OF NO VALUE IN DETERMINING HOW MUCH GAS ACTUALLY REMAINS. *NLM
WHILE DRIVING ON THE HIGHWAY VEHICLE LOCKED UP AND STARTED SMOKING. VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT PROBLEMS WERE DIFFERENTIAL AND TRANSFER CASE. *AK
THE AIR BAG LIGHT ILLUMINATED ON THE VEHICLE. THE DEALER STATED IT WAS DUE TO A FAULTY MODULE. *JB
PRIMARY & SECONDARY HOOD LATCH FAILURE. *NLM
I PURCHASED A 1998 JEEP GRAND CHEROKEE IN JULY 2002 WITH 30000 MILES WITH AN EXTENDED WARRANTY. I HAVE TWO PROBLEMS TO REPORT. PROBLEM 1-- MY JEEP ONLY HAS 44000 MILES ON IT NOW AND MY BRAKE ROTORS ARE WARPED. PROBLEM 2--THIS MAY SOUND FUNNY BUT ITS TRUE. THE 1998 JEEP GRAND I HAVE HAS ITS SPARE TIRE INSIDE COMPARTMENT ABOVE FUEL TANK. THIS PAST WINTER I TRIED TO REMOVE MY SPARE AND FOUND THAT DUE TO CONDENSATION IT WAS FROZEN TO THE COMPARTMENT. ALTHOUGH I DID NOT NEED IT AT THAT TIME I THOUGHT THAT WAS STRANGE. WELL IT JUST SO HAPPENS I HAD TO USE MY SPARE TIRE ON 5/16/03, WHEN I REMOVED THE SPARE FROM THE COMPARTMENT THERE WAS ABOUT 1 GALLON OF WATER SITTING AROUND THE SPARE. I HAVE NO LEAKS AND WOULD LIKE TO KNOW IF IT IS A DESIGN DEFECT OR WHAT CAN I DO TO GET RID OF THE CONDENSATION BUILD UP. *JB
THE GAS GAUGE INDICATOR ONLY WORKED WHEN THE GAS TANK WAS FULL. *JB
THE CONSUMER RECEIVED A RECALL NOTICE ON 5/9/2003. RECALL # 02V053000. ON 5/7/2003 THE VEHICLE UNEXPECTEDLY MOVED BACKWARDS, DRAGGED THE CONSUMER, AND THEN HIT A TREE. *JB
HEARD A NOISE COMING FROM THE REAR OF THE CAR TOOK IT INTO THE SHOP AND WAS TOLD THAT IT WAS THE REAR DIFFERENTIAL, AND I WAS ALSO INFORMED THAT MY TRANSMISSION WAS SLIPPING IN 1ST & 2ND GEAR. I HAD THE DIFFERENTIAL REPAIRED AND THE TRANSMISSION SERVICED. WE GOT SNOW THIS YEAR WHERE YOU WOULD NEED THE 4 WHEEL DRIVE, WELL BEING I NEVER HAD THE NEED TO USE THE 4 WHEEL DRIVE MODE I WAS SURPRISED TO FIND OUT THAT MINE DIDN'T WORK. TOOK IT INTO THE SHOP AND WAS TOLD THAT THE TRANSFER CASING AND TRANSMISSION NEED TO BE REPLACED. SO I TOOK IT TO THE DEALER I BOUGHT THE JEEP FROM. I LET THEM REPAIR MY TRANSFER CASING AND WAS TOLD BECAUSE I DIDN'T HAVE THE EXACT SAME TIRES ON THE VEHICLE THAT IS WHAT CAUSED THE TRANSFER CASING TO FAIL. THE TIRES WERE THE SAME SIZE ON THE FRONT AND REAR JUST DIFFERENT BRANDS. THEY TOLD ME THAT I DIDN'T HAVE A PROBLEM WITH THE TRANSMISSION. I THEN PICKED THE JEEP UP AND THE ROARING SOUND CAME BACK SO I TOOK IT TO THE DEALER TO SEE WHAT THEY THOUGHT THE NOISE WAS I WAS TOLD AT THAT TIME THAT MY FRONT DIFFERENTIAL WAS BAD AND NEEDED TO BE REPAIRED AND THAT THE REAR DIFFERENTIAL WAS ALSO BAD, BUT BEING I HAD THAT WORK DONE AT A INDEPENDENT SHOP I HAD TO TAKE IT BACK TO THEM TO FIX THE REAR AND THEN TOOK THE JEEP BACK TO THE DEALER TO HAVE THEM DO THE WORK ON THE FRONT. I AM IN THE PROCESS OF TAKING THE JEEP BACK TO THE DEALERSHIP BECAUSE MY JEEP IS NOW PULLING TO THE RIGHT. I WAS ABLE TO DRIVE MY JEEP FOR A WEEK. I REALLY HAVE NOT HAD MY JEEP SINCE JANUARY
THE VEHICLE RAN OUT OF FUEL THREE TIMES, DUE TO THE FUEL GAUGE READING INCORRECTLY. DEALER DETERMINED THE FUEL SENDING UNIT NEEDED TO BE REPLACED. THERE WAS A RECALL REGARDING THE ISSUE, HOWEVER THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB FUEL GAUGE REGISTERS 1/8 TO 1/4 FUEL LEVELWHEN TANK IS EMPTY. HAVE TO REFUEL AT 1/4 TANK FULL OR HIGHER. *TT
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1998 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →