Page 5 of 21 · complaints 201–250 of 1,028

1998 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Engine and Engine Cooling
Filed Oct 24, 2007GA

TL*THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WHEN DECELERATING OR TURNING. THE DEALER REPLACED THE IGNITION SENSOR AND CRANK SENSOR. THE RELAY WIRING OVERLAY ON THE CRANK POSITIONING SENSOR WAS THE MOST RECENT REPLACEMENT; HOWEVER, THE VEHICLE CONTINUES TO STALL. THE CONTACT HAS TO PLACE THE VEHICLE IN NEUTRAL IN ORDER FOR IT TO RESTART. THE DEALER ADVISED HIM TO BRING THE VEHICLE BACK. THE CURRENT MILEAGE WAS 126,00 AND THE FAILURE MILEAGE WAS UNAVAILABLE.

Fuel System, Other › Storage › Fuel Gauge System
Filed Oct 20, 2007100,000 milesGA

FUEL GAUGE INACCURACY, SHOWS TANK HAS NEARLY 1/2 TANK FULL, WHEN IN REALITY IT CAN BE EMPTY. INACCURACY HAS GOTTEN STEADILY WORSE. *TR

Vehicle Speed ControlCrash1 injured
Filed Oct 12, 2007124,000 milesCO

TL*THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WITHOUT WARNING WHEN HE SHIFTED INTO REVERSE. AS A RESULT, THE VEHICLE CRASHED INTO HIS NEIGHBOR'S HOUSE. THE CONTACT WAS EJECTED FROM THE VEHICLE AND SUSTAINED SCRATCHES ON HIS ARM. AS OF OCTOBER 12, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE FAILURE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 124,000. UPDATED 11/16/07 *TR

Power Train › Automatic TransmissionCrash1 injured
Filed Oct 4, 200795,000 milesCA

AFTER SAFELY PLACING THE GEAR LEVER INTO THE PARK POSITION AND LEAVING THE VEHICLE WITH THE ENGINE RUNNING, THE CAR SUDDENLY WENT BACKWARDS, KNOCKING ME DOWN, HITTING ANOTHER CAR AND CRASHING INTO A HOUSE. *JB UPDATED 10/24/07.

Power Train › Automatic Transmission › Lever and Linkage › Floor Shift
Filed Oct 2, 2007NV

1998 JEEP GRAND CHEROKEE WITH RECALL FOR THE FLOOR SHIFTER. CUSTOMER STATES THAT THE DEALER NEVER INFORMED HIM OF A RECALL ON HIS VEHICLE FOR THE FLOOR SHIFTER SINCE IT WAS PUT IN PLACE IN 2002. *KB THE CONSUMER STATED THERE IS A CLICKING NOISE COMING FROM THE STEERING AND THE MECHANIC RECOMMENDED THE CLOCK SPRING BE REPLACED. THE CONSUMER STATED THE CV JOINTS HAD TO BE REPLACED. THE CONSUMER RECEIVED A SECOND OPINION ABOUT THE CV JOINTS AND WAS TOLD IT WAS RELATED TO THE VISCOUS COUPLER BEING WORN WHICH WAS THE REAL PROBLEM. THE DEALER STATED MINOR DRIVER SIDE VALVE LEAK, REAR MAIN SEAL SEEPING, AND REAR VISCOUS COUPLER WAS WORN WITH NOTICEABLE HOPPING FELT IN THE VEHICLE. *TR

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Sep 27, 2007MA

RECENTLY WENT TO HAVE MY VEHICLE INSPECTED AND WAS TOLD THAT FAILED DUE TO A CRACKED EXHAUST MANIFOLD. UNABLE TO DRIVE MY VEHICLE NOW UNTIL ITS REPAIRED. *TR

Steering
Filed May 29, 200780,900 milesNE

HAVING RECENTLY PURCHASED A PRE-OWNED 1998 JEEP GRAND CHEROKEE LAREDO. WITH 80K MILES, I WAS RUDELY INTRODUCED TO JEEP'S APPARENTLY WELL KNOWN. ATTRIBUTE KNOWN AS 'WOBBLE OF DEATH' OR 'DEATH WOBBLE'. PLEASE DO AN INTERNET. SEARCH OF THIS MALADY TO REALIZE THE EXTENT OF THIS INHERENT PROBLEM. MY JEEP IS COMPLETELY STOCK AND COMPLETELY NERVE-WRACKING TO DRIVE WITH IT'S CURRENT TENDENCIES. I AM COMPLETELY SURPRISED THAT THIS PROBLEM HAS BEEN ALLOWED TO PERSIST FOR THIS LONG. *TR

Service Brakes, Hydraulic › Foundation Components › Disc › Caliper
Filed Mar 15, 200760,000 milesUT

WHILE DRIVING AT DIFFERENT SPEEDS AND MAKING SLIGHT TURNS THE 1998 JEEP GRAND CHEROKEE WILL VIBRATE AND BOUNCE. THE STEERING WHEEL WILL BEGIN TO PULL AND THE FRONT RIGHT TIRE FEELS LIKE IT IS COMING OFF OR BOUNCING. I HAVE TAKEN IT TO THE DEALER AND THREE INDEPENDENT SHOPS FOR THIS PROBLEM OVER A 2 YEAR PERIOD. ALL OF HAVE FELT THE PROBLEM AND HAVE NO IDEA WHERE IT IS COMING FROM. I HAVE SO FAR REPLACED THE ENTIRE FRONT BRAKE SYSTEM, ALL FRONT BUSHINGS, SHOCKS, TIRES, FRONT U BOLTS, AND HAD THE WHOLE SYSTEM INSPECTED BY AT LEAST 10 DIFFERENT MECHANICS. ALSO THE BRAKES FEEL LIKE THEY ARE RIDING ON A WARPED ROTOR. WHEN BREAKING THE PEDAL PUSHES BACK AT THE DRIVER AND MAKES IT VERY DIFFICULT TO CONTROL THE BREAKING. THIS PROBLEM HAS ALSO BEEN LOOKED AT BY THE DEALER AND THE AFOREMENTIONED SHOPS. TO DATE NO SOLUTION HAS BEEN FOUND AND THE PROBLEM KEEPS GETTING WORSE. I FEAR THAT EITHER OF THESE PROBLEMS CAN CAUSE A MAJOR FAILURE LEADING TO INJURY OR DEATH. *JB

Visibility › Power Window Devices and Controls
Filed Feb 21, 200781,350 milesFL

IN ENGAGEING DOWNWARD, THE RIGHT FRONT POWER WINDOW BEGAN DOWN AND THEN RATICALLY TILTED (APPROX.) 45 DEGREES OUT OF TRACK. (FORWARD MOST ASPECT OF THE WINDOW UP). NOTICING THIS, ALL MOVEMENT WAS STOPPED, THEN AN UPWARD MOTION WAS SLOWLY PROPOSED. THE WINDOW JUMPED UP, OUT OF THE WINDOW FRAME, LEAPED INTO THE (82204493 MOPAR) VISORSHADE PIERCING A HOLE THROUGH THE VISORSHADE ON THE EXTERIOR CENTER OF THE WINDOW FRAME. *NM

Power Train › Automatic Transmission
Filed Dec 28, 2006IL

WHILE DRIVING THE 1998 JEEP GRAND CHEROKEE LAREDO, THE VEHICLE'S DRIVE TRAIN SEEMS TO BE BINDING. WHILE ATTEMPTING TO TURN, THE VEHICLE PRACTICALLY COMES TO A HALT. TAKEN TO CHRYSLER DEALER NUMEROUS TIMES, 1ST TIME ENTIRE REAR DIFFERENTIAL, AXLES AND ALL WERE REPLACED (NO CHARGE-THEY CLAIM THERE WAS A RECALL? I NEVER FOUND THIS RECALL) VEHICLE WAS FINE FOR A FEW MONTHS AFTERWARDS BUT THEN HAS ACTED SIMILARLY EVER SINCE, DEALER CLAIMS THEY DON'T HAVE TIME TO LOOK AT MY VEHICLE. WHILE IN A PARKING LOT W/VEHICLE 'S ENGINE RUNNING, I DECIDED TO SHIFT TRANSFER CASE FROM HI TO LO (ALL TIME 4WD) AND NOTICED THAT THE SHIFTER DOES NOT INDICATE HI BUT DOES INDICATE LO. FOUND IT HARD TO FIND NEUTRAL TOO, THEN LIGHTS INDICATED "LO" WHEN SHIFTER WAS STILL ALLEGEDLY IN HI? NOT SURE BUT BELIEVE IT MAY BE A LINKAGE ADJUSTMENT ISSUE. IT MAY NOT BE COMPLETELY "LOCKED" IN POSITION. ALSO NOTICED THAT WHEN THE ENGINE WAS SHUT OFF, THE VEHICLE MOVED SLIGHTLY, SORT OF LIKE TRYING TO FIND A GEAR. SAME PROBLEM AS IT'S BEEN FOR THE PREVIOUS 6 YRS! *NM

Interior Lighting
Filed Dec 28, 2006CT

INTERIOR LIGHTS CLICK ON AND OFF, ALSO FACTORY ALARM GOES OFF, NOTED WHEN COLDER OUTSIDE TEMPERATURES ARE PRESENT AND/OR A HEAVY DEW CONCENTRATION IS PRESENT. BROUGHT TO CAR DEALERSHIP THREE TIMES, MULTIPLE REPAIRS, PROBLEM STILL EXIST. *NM

Power Train › Automatic TransmissionCrash1 injured
Filed Nov 27, 2006105,000 milesAZ

I OWN A 1998 JEEP GRAND CHEROKEE LAREDO. IT WAS IN PARK WHEN IT SUDDENLY WENT INTO REVERSE ON ITS OWN. IT KNOCKED MYSELF OVER AND DRAGGED ME WITH MY HAND SLAMMED IN THE DOOR. IT FINALLY CAME TO A STOP WHEN IT HIT A TRAFFIC SIGNAL CAUSING MASSIVE DAMAGE TO THE VEHICLE. I FOUND OUT AFTER THE CRASH THAT THERE WAS A RECALL THAT I WAS NEVER INFORMED OF FOR THE FAULTY SHIFTER. I ALSO LEARNED THAT THERE HAVE BEEN MANY INCIDENTS LIKE MINE. I CALLED THE DEALERSHIP WHERE I PURCHASED IT AND THEY SAID THAT THEY COULDN'T DO ANYTHING AND THAT I SHOULD CALL DAIMLER-CHRYSLER. I CALLED DAIMLER AND THEY REFUSED TO GET ME A RENT-A-CAR AND ONLY SAID THAT A PERSON WOULD BE OUT TO LOOK AT MY VEHICLE. I WANT MY MEDICAL BILLS PAID AND MY JEEP FIXED. I DON'T BELIEVE THAT IS TOO MUCH TO ASK. HELP ME GET SOME JUSTICE AND STOP THESE INCIDENTS BEFORE MORE PEOPLE ARE INJURED AND KILLED. *JB

Equipment
Filed Sep 4, 2006NY

AFTER EXPERIENCING THE FIRST FLAT TIRE IN 8 YEARS, WE NEEDED TO CHANGE THE WHEEL AND HAD TO USE THE LUG WRENCH PROVIDED WITH THE VEHICLE FOR THE FIRST TIME. THE WRENCH WAS APPLIED AND A GREAT DEAL OF FORCE WAS NEEDED TO LOOSEN THE LUG NUTS. AFTER COMPLETING THE TIRE CHANGE WE WENT TO REPLACE THE LUG WRENCH AND NOTED THAT IT WOULD NO LONGER FOLD. UPON CLOSER EXAMINATION WE SAW THAT THE HOLE WHERE THE SOCKET CONNECTS TO THE HANDLE HAD STRETCHED BECAUSE OF THE FORCE APPLIED TO LOOSEN THE LUG NUTS. WE ARE THANKFUL THAT THE WRENCH DID NOT BREAK WHILE FORCE WAS BEING APPLIED. A SUDDEN BREAK AT THAT POINT WOULD CERTAINLY HAVE RESULTED IN INJURY. WE DID CHECK THE OWNER''S MANUAL TO SEE IF THERE WAS ANY WARNING ABOUT THE OBVIOUS STRENGTH LIMITATIONS OF THE LUG WRENCH TO PREVENT THIS TYPE OF FAILURE BUT FOUND NONE. IT APPEARS THAT EITHER THERE WAS A DEFECT IN OUR LUG WRENCH ( THE NUMBER STAMPED ON IT WAS 7K09 2) OR THERE WAS A FAILURE ON YOUR PART TO WARN THE CONSUMER ABOUT THE INHERENT DEFECT IN THE DESIGN OF THE LUG WRENCH. *NM

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Aug 22, 200651,217 milesOR

DT*: THE CONTACT STATED WHILE DRIVING 55 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED OFF THE ROAD AND TOWED TO AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE GAS SENDING UNIT WAS INOPERABLE. THERE WAS A NHTSA RECALL, # 97V194002, REGARDING THE FUEL LEVEL SENDING UNIT. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 11/03/06. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Aug 14, 200622,000 milesMA

DT*: THE CONTACT STATED WHEN THE BRAKE PEDAL WAS DEPRESSED, THERE WAS A VIOLENT VIBRATION THROUGHOUT THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHO DETERMINED THE BRAKE ROTORS WERE RUSTED.

Equipment › Appliance › Air Conditioner
Filed Jul 27, 200685,000 milesFL

AIR CONDITIONING - AFTER 100,000 MILES I HAD TO REPLACE MY AIR CONDITIONING SYSTEM DUE TO LEAKS. NOW I AM HAVING PROBLEM WITH WATER LEAKING INTO MY CAR. THE REPLACEMENT PARTS FOR THE AIR CONDITIONING ARE NOT PROPERLY MADE (IN MY OPINION). THERE IS NO DRAIN HOSE TO THE EVAPORATOR - JUST A LIP - THAT IS SUPPOSE TO DRAIN OUT ONTO THE GROUND. THE LIP IS NOT LONG ENOUGH TO ALLOW THE WATER TO DIP PROPERLY. THEREFORE, I KEPT GETTING WATER IN MY BACKSEAT FLOORBOARD. *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 27, 2006IN

FOR OVER A YEAR THE FRONT BRAKES HAVE SQUEAKED (A RUBBING NOISE) WHEN DRIVING (NOT DURING BRAKING, WHICH STOPS THE NOISE). DEALER CLAIMS NOTHING COULD BE FOUND. TOOK THE CAR IN TODAY TO HAVE TIRES ROTATED AN BALANCED. DEALER CLAIMS THE FRONT PADS ARE THIN AND CRUMBLING AND THAT BOTH PADS AND ROTORS NEED TO BE REPLACED. DEALER STATES THE FRONT ROTORS ARE TOO THIN TO BE TURNED. THIS IS UNUSUAL SINCE THE ROTORS WERE REPLACED IN 2000 UNDER RECALL 00V136000. THE SUV HAS BEEN DRIVEN 90,000 MILES SINCE THEN - THE PADS HAVE BEEN REPLACED - THE ROTORS HAVE NOT BEEN TURNED PREVIOUSLY. RELATED TO THE RECALL, OTHER USERS REPORT TOO HARD PADS WITH TOO SOFT ROTORS. IN ONE DRIVING STYLE THIS LEADS TO EXCESSIVE HEAT THAT WARPS THE SUB-PAR ROTORS. IN MY DRIVING STYLE THE PADS GET HOT (WHICH CAUSES THEM TO CRUMBLE EVENTUALLY), NOT HOT ENOUGH TO WARP ROTORS, BUT SUFFICIENT TO GRIND AWAY THE ROTORS LEADING TO PREMATURE FAILURE OF BOTH PARTS. IF ROTORS CAN GET SO THIN THEY CAN'T BE TURNED (HAVING NEVER BEEN TURNED), THEN THE COMBINATION OF CRUMBLY PADS MAKES FOR A DANGEROUS COMBINATION. SINCE DEALER IS AWARE OF COMPLAINTS ABOUT TOO-HARD PADS AND TOO-SOFT ROTORS FROM THESE AND ITS OTHER MAKE/MODELS... IT APPEARS THIS MISMATCHED COMBO IS INTENTIONAL. DEALER SHOULD REPLACE OR HEAVILY DISCOUNT PREMATURE FAILURE PARTS. DEALER CLAIMS ALL WEAR IS NORMAL AND 90K LIFE FOR ROTORS IS GOOD (AND PROBABLY IS STATISTICALLY IF YOU INCLUDE 15K LIFE OF RECALLED DEFECTIVE ROTORS). THE RECALL REPAIR REPLACED ONE PAR

Electrical SystemFire
Filed May 21, 2006160,000 milesVA

VEHICLE PARKED FOR THE NIGHT AT 11PM 5/20/06. THIS MORNING AT 6AM WHILE LEAVING FOR WORK AN ENGINE FIRE WAS NOTICED. CONTACTED 911 AND THEY SENT FIRE FIGHTERS TO PUT THE FIRE OUT. CURRENTLY UNABLE TO OPEN TO HOOD BECAUSE THE LATCH IS MELTED. HAD NO RECENT SIGNS OF VEHICLE PROBLEMS. FIRE LOOKED TO BE MAINLY ON DRIVERS SIDE. REPLACED PARTS IN PAST SUCH AS TIRES, LIGHTS, BRAKES (6 TIMES), TRANSMISSION (JAN 2006), DIFFERENTIAL, ROTORS, CALIPERS, BATTERY (3 TIMES) AND ACCESSORIES. DON'T KNOW IF THE ENGINE IS REPAIRABLE AT THIS TIME. *NM

Power Train › Driveline › Differential Unit
Filed Apr 4, 2006112,632 milesVA

DT*: THE CONTACT STATED WHILE DRIVING 60MPH, SMOKE EMERGED FROM THE FRONT END. THE VEHICLE WAS DRIVEN TO THE NEAREST DEALER FOR INSPECTION. THEY DETERMINED THE FRONT DIFFERENTIAL UNIT HAD BEGUN TO SMOKE DUE TO EXTREME HEAT BUILDUP IN THE DIFFERENTIAL; ALTHOUGH, NO FLAMES WERE VISIBLE. THE VEHICLE WAS TOWED TO THE RESIDENCE WHERE IT REMAINS.

Electrical System
Filed Jan 8, 2006OH

THE HORN WILL NOT WORK CONSISTENTLY. THE LIGHTS WILL FLASH ON AN OFF ERRATICALLY WHILE DRIVING. THE LIGHTS WILL COME ON AFTER BEING TURNED OFF AND PARKED OVERNIGHT LEAVING THE BATTERY DEAD. THE FAN MOTOR HAS FAILED FOR THE DEFROSTER AGAIN. THIS IS THE SECOND REPAIR. IN THE SNOW BELT THIS IS A SAFETY RELATED FEATURE. *JB

Power Train › Automatic Transmission
Filed Nov 9, 200570,000 milesMD

MAJOR TRANSMISSION PROBLEMS AND SEVERE IDLE. *NM

Power Train › Automatic Transmission
Filed Nov 9, 200570,000 milesMD

MAJOR TRANSMISSION PROBLEMS AND SEVERE IDLE. *NM

Power Train › Driveline › Differential Unit
Filed Oct 24, 200570,000 milesTX

WE HAVE THIS ROARING NOISE IN THE REAR END WHICH IS SO LOUD YOU CAN'T HEAR THE RADIO IF IT'S ON ALL THE WAY. ALSO HAVE TROUBLE WITH THE SURGING AT HIGH SPEEDS OR GOING UP A HILL. ALMOST DIDN'T MAKE IT HOME THE LAST TIME WE DROVE IT 40 MILES AWAY. SINCE MY HUSBAND HAS A HEART CONDITION WE HAVE NOT DRIVEN IT ANY MORE. AFTER READING THE LETTERS THAT HAVE HAD THIS REAR END NOISE FIXED AND IT COMES BACK NOT SURE WHAT TO DO. *NM

Vehicle Speed Control
Filed Sep 29, 2005126,000 milesIA

DT: CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE DRIVING ON THE HIGHWAY AND APPLYING THE BRAKES VEHICLE LURCHED OUT OF GEAR EVEN IF VEHICLE WAS RUNNING. THIS INCIDENT HAPPENED APPROXIMATELY 3 OR 4 MONTHS AGO. NO CRASHES REPORTED . NO POLICE REPORTS . TAKEN. NO FIRE.*AK

Seat Belts › Front › Buckle Assembly3 injured
Filed Jun 27, 2005VA

DT: IN AN AUTOMOBILE ACCIDENT AND THE SEAT BELTS ARE SUPPOSE TO LOCK TO KEEP CONSUMER FROM GOING FORWARD ,AND THEY DID NOT LOCK. *AK

Engine and Engine Cooling
Filed May 30, 200582,517 milesMA

DEFECTIVE ENGINE; PISTON CRACKED AND ENGINE HAD TO REPLACE

Fuel System, Gasoline › Delivery
Filed May 18, 200530,000 miles00

I HAVE A 1998 GRAND CHEROKEE THAT WHENEVER THE TANK IS AT 1/4 TANK FULL OR BELOW, ON A HARD LEFT TURN, THE ENGINE WILL COMPLETELY STALL/DIE. I WAS IN AN EXTREMELY NEAR MISS YESTERDAY BECAUSE OF THIS AND HAVE RESEARCHED ON THE WEB - LOTS OF PEOPLE HAVING THIS PROBLEM AND NO RECALLS FOR THE PROBLEM. THIS IS EXTREMELY DANGEROUS AND I CAN'T SEE WHY CHRYSLER DOESN'T RECOGNIZE THE PROBLEM. IT'S HAPPENED TO ME BEFORE BUT NEVER BEEN LIFE THREATENING WHICH IS WHY I'M NOW WRITING.

Fuel System, Gasoline › Delivery
Filed May 18, 2005150,000 milesOK

THE VEHICLE IS A 1998 JEEP GRAND CHEROKEE. WHEN THE FUEL TANK IS 1/4 FULL OR LESS, WHILE MAKING A SWEEPING LEFT TURN, THE ENGINE WILL NEARLY STALL OUT. IT WILL DO THIS ON ANY LEFT TURN WHEN THE FUEL TANK IS AT THAT LEVEL. IT DID NOT DO THIS EVER FOR THE FIRST 100,000 MILES OR SO. WHAT PART COULD BE CAUSING THIS AND WHY ONLY ON LEFT TURNS?

Power Train › Driveline › Driveshaft
Filed Mar 8, 200565,432 milesMA

FRONT DRIVESHAFT SEIZED CAUSING DAMAGE TO THE FRONT DIFFERENTIAL BEARINGS, ADVISED BY SULLIVAN TIRE THAT THIS IS AN UNCOMMON PROBLEM FOR A JEEP THAT HAS ONLY 65,432. THE COST OF THE PARTS WERE OVER $3,500. I HAVE WRITTEN A LETTER WITH A COPY OF THE INVOICE FROM SULLIVAN TIRE WITH A REQUEST FOR REPAYMENT OF THE COST OF THE PARTS. *AK *JB

Seats › Front Assembly › Seat Heater/Cooler
Filed Mar 2, 2005WI

THE HEATED SEAT ON THE DRIVER'S SIDE OF THE CONSUMER'S 1998 JEEP GRAND CHEROKEE LTD MALFUNCTIONED. AS A RESULT THE SYSTEM BURNED THROUGH THE LEATHER SEAT IN THE LUMBAR REGION. *NM THE CONSUMER CONTACTED THE MANUFACTURER BUT THE REFUSED TO PROVIDED ANY ASSISTANCE. *NM

Visibility › Sun/Moon Roof Assembly
Filed Feb 28, 2005111,400 milesKS

WHILE DRIVING 55-60 MPH THE SUN ROOF GLASS BLEW OFF AND SHATTERED ON THE ROAD.MANUFACTURER REPRESENTATIVE INSPECTED THE VEHICLE. THE CAUSE OF THE PROBLEM HAD NOT BEEN DETERMINED.*AK

Exterior Lighting › Headlights › High/Low Beam Dimmer Switch
Filed Feb 18, 2005111,400 milesKS

RECALL CAMPAIGN 04V086000 CONCERNING LOW BEAM LIGHTING: CONSUMER HAS RECALL REPAIRS PERFORMED LESS THE 4 MONTH AGO, AND THE PROBLEM RECURRED WITH THE LOW BEAM LIGHTS FAILING AGAIN. DEALER HAD BEEN NOTIFIED.*AK

Air Bags › FrontalCrash1 injured
Filed Jan 14, 200590,095 milesMA

WHILE DRIVING VEHICLE HIT A TREE AT APPROXIMATELY 25 MPH. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. *AK THE CONSUMER ALMOST WENT THROUGH THE WINDSHIELD AS THE PASSENGER SEAT BELT CAME OFF OF ITS BASE. *TC

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Jan 12, 200539,000 milesTX

I OWN A 1998 JEEP GRAND CHEROKEE LIMITED 5.9 LITER ENGINE. I DRIVE THE CAR 5000 MILES/YEAR AND THE CAR HAS 39000 TOTAL MILES. THE CATALYTIC CONVERTER FAILED AND BEGAN TO RATTLE. THE LOCAL JEEP DEALERSHIP REFUSED TO ADMIT IT WAS THE CATALYTIC CONVERTER , AND SAID IT WAS THE MUFFLER. I TOOK THE VEHICLE TO 4 DIFFERENT EXHAUST SHOPS, AND ALL 4 IMMEDIATELY SAID IT WAS DEFINITELY THE CATALYTIC CONVERTER. I FINALLY GOT THE JEEP DEALERSHIP TO REPLACE IT AND THEY TOO FINALLY ADMITTED IT WAS INDEED THE CATALYTIC CONVERTER. WHILE I HAVE BEEN DEALING WITH THIS ISSUE I DID MUCH RESEARCH ON THIS CARS CATALYTIC CONVERTER. I FOUND MANY WEBSITES WITH OWNERS OF MY SAME CAR AND OTHER SIMILAR CHRYSLER CARS THAT USE THE SAME CATALYTIC CONVERTER. EVERY OWNER THAT WROTE COMPLAINTS DESCRIBED EXACTLY WHAT MY PROBLEM HAS BEEN. THEY ALL SAID THAT THEIR CATALYTIC CONVERTER HAS BROKEN FROM BETWEEN 8000 MILES, THE AVERAGE SEEMED TO BE 44000 MILES, AND HAD TO BE REPLACED ON AVERAGE 3 TIMES BEFORE 100000 MILES. THERE IS OBVIOUSLY A PROBLEM WITH THIS EPA REQUIRED EXHAUST PART THAT THE MANUFACTURER HAS BEEN USING. PLEASE LOOK INTO THIS ISSUE.*AK

Suspension
Filed Dec 11, 200455,770 milesCA

THE PROBLEMS THAT ARE BEING RECALLED ON THE DODGE DURANGO ARE THE EXACT SAME PROBLEMS THAT I EXPERIENCED WITH MY 98 JEEP GRAND CHEROKEE WITH ONLY 55,770 MILES ON IT. THE STEERING WAS SO SLOPPY AND THE VEHICLE LEANED VERY HARD AND EASILY THAT ON A TURN, IT FELT VERY VERY DANGEROUS. I GOT QUOTES AT THE DEALERSHIP WHICH WERE ASTRONOMICAL, SO I DECIDED TO LOOK ELSEWHERE. FEARING ROLL OVER DANGERS ON THIS VEHICLE, I DECIDED TO GET SOME FRONT AND REAR ADDCO SWAY BARS, WHICH AT THE TIME WERE THE STRONGEST SWAY BARS. AFTER GETTING THE SWAY BARS VIA COURIER, I PRICED AROUND AND TOOK THEM TO FOUR WHEEL PARTS LOCATED AT 2500 MARINE AVE. #1, REDONDO BEACH, CA 90278. I EXPLAINED THE PROBLEMS TO THEM. I EXPLAINED THAT I WANTED SAFER SHOCKS AND I DIDN'T WANT THE VEHICLE TO ROLL-OVER, SO THEY TOOK THINGS APART AND FOUND THAT THE TIE RODS WERE JUNK. THEY REPAIRED EVERYTHING AND CHARGED ME $2536.44 ON 05/07/03, INVOICE # 42-045575, AND THAT DOESN'T INCLUDE THE PRICE OF THE SWAY BARS. AFTER THE WORK WAS DONE, I FOUND THAT THE VEHICLE HAS A LOT TIGHTER TURNING RADIUS AND IT DOESN'T DRIFT OR PUSH INTO THE NEXT LANE IN A TURN ANY MORE. BASICALLY, IT FELT LIKE A BRAND-NEW VEHICLE AND I PAID THE BILL TO PROVE IT. I HAVE THE ENTIRE WORK ORDER IN FRONT OF ME. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Nov 1, 200481,000 milesVA

WHILE MAKING A LEFT TURN RIGHT FRONT BRAKE HUB CAME OFF THE ROTOR. THE RESULTED IN CONSUMER LOSING CONTROL OF THE VEHICLE. CONSUMER HAD TO CONTINUOUSLY PUMP THE BRAKE PEDAL UNTIL THE FRONT LEFT BRAKE STOPPED THE VEHICLE. DEALERSHIP REPLACED THE FRONT BRAKE ROTORS, AND HUB PLATE. THIS OCCURRED DUE TO THE DEFECT DESCRIBED IN THE FRONT BRAKE ROTOR RECALL 00V136000, BUT CONSUMER DIDN'T LIVE IN THE RECALL STATES LISTED.*AK SEPARATION DUE TO CORROSION. *TC

Power Train › Driveline
Filed Oct 3, 200438,620 milesNC

SOLE OWNER OF 1998 JEEP GRAND CHEROKEE 2WD WITH LESS THAN 39,000 TO DATE. VEHICLE HAS BEEN TREATED WITH CARE AND IT HAS RECEIVED REGULAR MAINTENANCE SERVICE FROM LOCAL JEEP DEALERSHIPS, EXCLUDING A FEW OIL CHANGES. REAR CARRIER, PINION AND AXLE BEARINGS REPLACED AT 32,339 MILES (07-08-03) DUE TO SIGNIFICANT WHINING NOISE IN REAR OF VEHICLE, WITHIN A MONTH AFTER DRIVING FROM CALIFORNIA TO NORTH CAROLINA. NOISE RETURNS IN SEPTEMBER 2004. AT 38,620 MILES ON 09-28-04, SAME LOCAL DEALERSHIP ADVISES THAT BEARINGS ARE BAD AGAIN AND HAS OFFERED GOODWILL WARRANTY REPAIR. ALTHOUGH DEALERSHIP IS PAYING FOR 2ND REPAIR, I AM CONCERNED BECAUSE THE VEHICLE NEEDED A BEARING JOB AFTER SO FEW MILES AND THEN NEEDS ANOTHER 6,000 MILES LATER. I'M CONCERNED THAT THERE IS SOMETHING MORE SERIOUS WRONG WITH THE DRIVELINE, WHICH IS CAUSING THE BEARING PROBLEM, AND COULD RESULT IN A SERIOUS FAILURE. THE VEHICLE RECEIVED A ROUTINE SERVICE OF THE REAR DIFFERENTIAL AT THE LOCAL DEALERSHIP IN CALIFORNIA ON 01-18-02 AT 24,643 MILES. COULD THIS HAVE STARTED THE PROBLEM? THE VEHICLE HAS HAD OTHER REPAIRS (A/C CONDENSER COIL, POWER SEAT ASSEMBLY, STARTER, FUEL PUMP, BRAKE MASTER CYLINDER, ), SOME WHICH SEEM SOMEWHAT UNREASONABLE, BUT THIS ONE SEEMS EXTREMELY UNREASONABLE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 17, 2004114,000 milesFL

WHEN DRIVING ABS LIGHT CAME ON. VEHICLE LOST BRAKE POWER. WHEN THE VEHICLE SHUT OFF AND CAME ON IT RESET ITSELF. THIS HAPPENED INTERMITTENTLY. *AK

Power Train › Automatic Transmission › Gear Position Indication (prndl)Crash
Filed Aug 20, 200455,000 milesAZ

RECALL 02V053000 CONCERNING INADVERTENT VEHICLE MOVEMENT. AFTER PUTTING THE VEHICLE IN PARK CONSUMER LEFT THE VEHICLE FOR A MINUTE. UPON RETURNING TO THE VEHICLE IT PUT ITSELF IN REVERSE. VEHICLE ROLLED BACK ONE HUNDRED FIFTY FEET AND COLLIDED WITH A WALL. THERE WERE NO INJURIES, NOR DID THE POLICE ARRIVE ON THE SCENE. THIS VEHICLE HAD RECALL REPAIRS DONE IN 2002, PROBLEM RECURRED. *AK *NM

Service Brakes, Hydraulic
Filed Aug 12, 200452,500 milesAZ

WHEN CONSUMER ATTEMPTED TO HAVE THE BRAKE PADS CHANGED HE FOUND THAT THE BOLTS ON EACH SIDE OF THE BRAKE ASSEMBLY WERE MISSING. *AK THE DEALER REPLACED THE MISSING BOLTS. *NM

Power Train › Automatic Transmission › Lever and Linkage › Floor ShiftCrash
Filed Jul 27, 200450,000 milesNJ

WHILE THE KEY WAS IN THE IGNITION AND THE MOTOR RUNNING DRIVER GOT OUT OF THE VEHICLE WITH A PASSENGER STILL INSIDE. VEHICLE STARTED TO BACK UP, HITTING A BENCH AND A BUILDING. VEHICLE WAS REPAIRED. THE NEXT MONTH THE CONSUMER RECEIVED A RECALL NOTICE REGARDING THE PROBLEM SHE EXPERIENCED. CONSUMER WENT TO ANOTHER DEALERSHIP DUE TO LACK OF COOPERATION. ALSO, CONSUMER CONTACTED MANUFACTURER, AND WAS DISSATISFIED WITH THE RESPONSE SHE RECEIVED FROM THEM. SHE THEN SOUGHT LEGAL HELP IN HER STATE. *AK THE CONSUMER REQUESTED REIMBURSEMENT FROM THE MANUFACTURER BUT SHE WAS DENIED. *NM

Visibility › Windshield Wiper/Washer
Filed Jul 26, 200460,000 milesFL

WHEN THE CONSUMER ATTEMPTED TO BRAKE, THE PEDAL WENT TO THE FLOOR, CAUSING EXTENDED STOPPING DISTANCE. *AK THERE WAS NUMEROUS REPAIRS THAT THE VEHICLE NEEDED; THE WINDSHIELD WIPERS, GAS CAP(S), NEW KEYLESS REMOTE AND THE TEMPERATURE GAUGE DID NOT WORK. RECALL# 02V053000. *SC THE CONSUMER DISCOVERED THERE WAS A RECALL REGARDING THE POWER ASSIST, THE CONSUMER WAS ORIGINAL TOLD THERE WOULD BE NO CHARGE AND THEN LATER WAS TOLD THE CHARGE WOULD BE $400.00. *JB

Power Train › Axle Assembly
Filed Jul 26, 2004TX

I HAD TAKEN MY 1998 JEEP GRAND CHEROKEE INTO A VERY DEPENDABLE AND HONEST REPAIR SHOP IN SAN ANTONIO TX FOR AN ISSUE AND WHILE THEY TEST DROVE THE VEHICLE THEY NOTED A NOISE FROM THE REAR OF THE VEHICLE. OF COURSE, I ASSUMED THIS WAS RODE NOISE AND DIDN'T THINK ANYTHING OF IT. THEY INFORMED ME THAT IT WAS A COMMON ISSUE WITH THAT MODEL OF VEHICLE. THIS WAS DURING THE WEEK OF JUNE 2004. THE MAIN PROBLEM IS THAT I PURCHASED THE VEHICLE JULY 4, 2001 IN AUSTIN TX AND I THOUGHT I PURCHASED A 3 YEAR EXTENDED SERVICE PLAN. WHICH SHOULD HAVE COVERED IT. WHAT I FOUND OUT IS THAT I PURCHASED A PLAN THAT EXTENDED THE ORIGINAL CARS COVERAGE FOR 3 YEARS. I ENDED UP PURCHASING A CONTRACT FOR A PERIOD I DID NOT OWN THE CAR. THE PLAN EXPIRED ON JUNE 10, 2004. THIS WAS VERY MISLEADING BY THE CAR DEALERSHIP I BOUGHT THE CAR FROM AND THE CHRYSLER WARRANTY COMPANY WHEN I CALLED ABOUT IT DURING JUNE WHILE THE CAR WAS IN THE REPAIR SHOP. THE WARRANTY COMPANY WOULD NOT COVER THE COST OF THE REPAIR APPROXIMATELY $2,000 BECAUSE THEY HAD PREVIOUS CLAIMS ON THE VEHICLE. I FEEL THIS REPAIR SHOULD HAVE BEEN COVERED BECAUSE I PURCHASED A THREE YEAR EXTENDED WARRANTY PLAN ON JULY 4, 2001 WHICH TO ME SHOULD HAVE ENDED JULY 4, 2004 AND THE REAR AXLE IS A COMMON ISSUE WITH THIS MODEL OF VEHICLE. HAD I KNOWN THE "ROAD NOISE" WAS REALLY A PROBLEM COMING INTO EXISTENCE OR HAD I PAID CLOSER ATTENTION TO THE WARRANTY INFORMATION WHEN I RECEIVED IT THIS COULD ALL HAVE BEEN AVOIDED. IF THIS IS NOT AN ISSUE YOU CAN O

Fuel System, Other › Storage › Fuel Gauge System
Filed Jul 2, 200486,999 milesFL

THE FUEL GAUGE WILL RANDOMLY GO FROM THE CORRECT READING TO EMPTY ALONG WITH THE CHIME TELLING THE DRIVER TO STOP FOR REFUELING SOON. I NOW SEE THAT I AM NOT THE ONLY ONE GOING THROUGH THIS. WILL CALL THE DEALER ON MONDAY. CLH. *AK

Seat Belts
Filed Jun 2, 2004IN

WE RECENTLY DISCOVERED THAT THE 1998 JEEP CHEROKEE IS ONE OF THE VEHICLES WITH THE GEN3 OR GEN4 SEAT BELTS THAT HAS A RELEASE BUTTON THAT PROTRUDES FROM THE REST OF THE BUCKLE AND CAN COME UNDONE WHEN BUMPED BY AN ELBOW, HAND, OR CHILD'S CAR SEAT. IT HAS BEEN BLAMED FOR 17 DEATHS AND 27 SERIOUS INJURIES. WHAT RIGHTS DO THE OWNERS OF THESE VEHICLES HAVE AS FAR AS HAVING THE FAULTY SEATBELTS REPLACED? WE DIDN'T BUY FROM A JEEP DEALERSHIP, BUT IF THEIR PRODUCT IS DEFECTIVE, I THINK THEY SHOULD FIX IT REGARDLESS OF WHERE YOU BOUGHT THE VEHICLE. I DON'T WANT MY SON TO BE A STATISTIC. *AK

Fuel System, Other › Storage › Fuel Gauge System
Filed May 29, 200430,000 milesCA

THE GAS GAUGE ON MY JEEP DOES NOT ACCURATELY REFLECT THE AMOUNT OF GAS LEFT. THE TANK MAY REPORT THERE IS GAS REMAINING WHEN EMPTY OR THAT THERE IS NO GAS WHEN FULL. THE GAUGE MAY START AND STOP WORKING SEVERAL TIMES WHILE DRIVING IN A SINGLE TRIP, OR NEVER ACCURATELY REPORT THE GAS LEVEL AT ALL. *LA

Structure › Body
Filed May 20, 2004MO

VEHICLE SHOOK VIGOROUSLY AFTER HITTING A ROAD BUMP WHILE DRIVING AROUND 50 MPH. I SLOWED DOWN AND THE SHAKING STOPPED.*AK

Electrical System
Filed Apr 29, 200447,000 milesMD

CONSUMER COMPLAINED ABOUT ELECTRICAL SYSTEM FAILURE. THIS FAILURE CAUSED THE TURN SIGNAL TO FLASH ON THE DASHBOARD, BUT NOT ON THE REAR. ALSO, BRAKE LIGHTS WORKED INTERMITTENTLY. ALTHOUGH VEHICLE WAS SERVICED SEVERAL TIMES, THE PROBLEM WAS NOT RESOLVED. *AK *LA

Structure › Body › Door
Filed Apr 29, 200494,000 milesIL

WHILE DRIVING BETWEEN 35 TO 40 MPH DRIVER SIDE DOOR OPENED UP. THE SUDDEN IMPACT DAMAGED THE DOOR. INDEPENDENT SHOP FIXED THE DOOR AT CONSUMER'S EXPENSE. *AK

Structure › Body › Door
Filed Apr 23, 200416,247 milesMA

THE REAR DRIVER SIDE DOOR HAD CRACKS IN THE DOOR SEAL, WHICH CAUSED WATER TO LEAK INTO THE VEHICLE AND CREATED A PROBLEM WITH THE WIRING SYSTEM. *JB THE CONSUMER STATED THE WIRING SYSTEM WAS FAULTY. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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