Page 17 of 21 · complaints 801–850 of 1,028

1998 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 17, 2000OH

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO RECALL NOTIFICATION, OWNER IS BEING DENIED REIMBURSEMENT OF THE ROTORS BECAUSE THE ROTORS WERE WARPED INSTEAD OF RUSTED. *MJS

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 11, 2000CT

WHILE DRIVING COULD STEP ON THE BRAKES PEDAL AND COULD FEEL THE BRAKES PULSING.A TECHNICIAN REPAIRED THE FRONT BRAKES.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 6, 2000IL

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO NOTIFICATION (00V-136) BRAKE ROTORS. *MJS

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 6, 2000NJ

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) BRAKE ROTORS AND REPLACED FOUR TIMES IN 27,500 MILES. *MJS

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 6, 2000MA

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTIFICATION (00V-136). *MJS

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 6, 2000NY

VEHICLE HAS EXPERIENCED CONTINUED FAILURE OF THE RECALL COMPONENT PRIOR TO NOTIFICATION (00V-136), A TOTAL OF FIVE SETS OF ROTORS REPAIRED. *MJS

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 3, 2000MI

ROTOR REPAIRED FREE, CHARGED FOR PADS

Fuel System, Gasoline › Storage › Tank Assembly1 injured
Filed Jul 3, 2000NJ

APPROX. 6 MONTHS AGO, GASOLINE LEAKED FROM TANK TO GARAGE FLOOR. FUMES ENTERED HOME. WE WERE AWAKE AND QUICKLY MOVED VEHICLE AND VENTILATED HOME, BEFORE FUMES REACHED BURNING FIREPLACE. DEALER REPLACED A PLUG AND PROMISED IT WOULD NEVER HAPPEN AGAIN. 7/2/2000 GASOLINE LEAKED IN GARAGE WHILE FAMILY WAS SLEEPING. FUMES CONTAMINATED ENTIRE HOME. WIFE TAKEN TO HOSPITAL FOR EXPOSURE. DEALER NOW STATES THE PLASTIC TANK MISFORMED BUT WILL NOT ADVISE WHY. SERVICE MANAGER, STEVE, STATES HE HAS SEEN THIS HAPPEN BEFORE, BUT REFUSED TO INSTALL A METAL TANK. WE HAVE ADVISED THAT WE DO NOT WANT THE TRUCK BACK AND FEAR FOR OUR FAMILY'S SAFETY. VEHICLE IS CURRENTLY AT DEALER. IN 1998, THIS VEHICLE SHUT DOWN IN THE MIDDLE OF A HIGHWAY DUE TO THE SAME PROBLEM OTHER CONSUMERS MENTIONED ON YOUR COMPLAINT PAGE. THE DEALER IS ALSO PERFORMING THE BRAKE RECALL WORK. I FEEL THIS PLASTIC GAS TANK IS EXTREMELY DANGEROUS, SINCE IT MISFORMED AND LEAKED ON IT'S OWN. IF THE DEALER MAKES US BRING THE TRUCK BACK HOME AND FINISH THE LEASE, WE ARE AFRAID TO OPERATE THE VEHICLE OR PUT IT IN OUR GARAGE. PLEASE HELP.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Jun 29, 2000MD

ON JAN. 20, 2000, WHILE TRAVELING AT APPROXIMATELY 10MPH I TAPED THE BRAKES AND THE VEHICLE SLID OFF THE ROAD INTO A TREE DISPITE MY EFFORTS TO MAINTAIN CONTROL. *AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Jun 28, 2000MI

REAR BRAKES MAKE A RUBBING NOISE. DEALER RESURFACED ALL 4 ROTORS & REPLACED THE PADS AT CONSUEMR'S COST. VEHICLE STILL MAKES A GRINDING NOISE.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Caliper
Filed Jun 27, 2000MD

REAR CALIPERS LOCKED UP. DEALER HAS REPLACED REAR CALIPERS AND PADS AND SHOES. MANUFACTURER NOTIFIED.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 27, 2000NY

REAR ROTORS NEEDED TO BE REPLACED AFTER 15,000 MILES BECAUSE THEY WERE WARPED. FRONT ROTORS NEEDED TO BE REPLACED AFTER 12,000 MILES BECAUSE THEY WERE WARPED. THE STEERING WHEEL WOULD SHAKE WHEN BRAKING BECAUSE OF THIS PROBLEM. *AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Jun 20, 2000CA

FRONT DRIVER'S SIDE CALIPER WENT INTO THE ROTOR, CAUSING VEHICLE TO GRIND. MIDAS REPAIRED VEHICLE. *ML

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 12, 2000NY

CONSUMER HEARD A WHIRPING SOUND LIKE A WINDOW WAS OPEN. TOOK VEHICLE TO MECHANIC, AND MECHANIC INDICATED THAT NOISE WAS COMING FROM REAR PASSENGER'S ROTORS. STEERING WHEEL SHOOK, AND CAR PULLED TO THE RIGHT. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 12, 2000CO

IN APRIL CONSUMER WAS EXPERIENCING A BRAKE PROBLEM . TOOK VEHICLE TO MIDAS. MECHANIC STATED THAT ROTORS WERE WARPED. WHEN CONSUMER APPLIED BRAKES THERE WAS SEVERE VIBRATION. *AK

Power Train › Axle Assembly
Filed Jun 5, 2000VA

THE VEHICLE HAS ROARING NOISE COMING FROM REAR AXLE, THE DEALER SAID IT IS NORMAL DUE TO THE HEAVIER FRAME. YH

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 2, 2000OH

HAVE REPLACED BRAKES 3 TIMES - GRABBING - AT APPROX 20,000, 27,000 AND 32,000.

Engine and Engine Cooling › Engine › Gasoline
Filed May 19, 2000OR

WHILE STOPPING ON A HILL AND TRYING TO GET INTO IN A HIGHWAY VEHICLE WAS WITHOUT POWER. GAS GAUGE SHOWED THAT TANK STILL HAD FUEL, BUT, IN REALITY, DID NOT HAD ANY FUEL. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 17, 2000MD

ROTORS WARPED/REPLACED AT 11000 AND AT 25000. TRANSMISSION SLIPS OUT OF GEAR, WON'T GO MORE THAN 20MPH.

Fuel System, Other
Filed May 8, 2000IL

WHILE DRIVING ON INTERSTATE NOTICED LOSS OF POWER, VEHICLE APPEARED AS IT WAS GOING TO STALL. PULLED OVER TO THE SIDE OF THE ROAD, GAVE IT GAS, AND VEHICLE JUST DIED. PUT IN GAS, DROVE IT TO THE SERVICE STATION, AND ADDED MORE GASOLINE. IT WAS READING A FULL TANK, BUT IN REALITY, IT WAS EMPTY. CONTACTED THE DEALER. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 4, 2000VA

BRAKE ROTORS ARE WARPING ABOUT EVERY 10,000 MILES DUE TO OVERHEATING. *AK

Suspension › Rear › Springs › Air Suspension System
Filed May 3, 2000KS

WHEN DRIVING AND UPON ACCELERATION CONSUMER NOTICED A NOISE COMING FROM THE REAR OF VEHICLE. CONSUMER HAS CONTACTED THE DEALER, DEALER WAS AWARE OF THE PROBLEM. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 2, 2000OK

ROTORS WARPED AT 24,000/30,000/33,000 WITH SQUEALING. CAUSES BRAKES TO VIBRATE SEVERLY WHEN BRAKING. DEALER SAYS NORMAL WEAR AND TEAR. PUTTING 3RD SET OF ROTORS ON 5/4/00 AT 33000 MILES. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Apr 27, 2000MO

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Apr 9, 2000NY

BRAKES PULSATE, DEALER SAID WARPED ROTORS. PAID APPROX. $300. TO RECUT FRONT ROTORS. NOW HAVE PULSATION AGAIN @ 22000 MI. *AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Mar 30, 2000PA

WHEN APPLYING BRAKES, DURING NORMAL BRAKING PEDAL PULSTATED. THIS HAPPENED ON ANY TYPE OF ROAD SURFACE. JEEP WAS TAKEN TO THE DEALERSHIP A COUPLE OF TIMES FOR THIS PROBLEM. ROTORS WERE RESURFACED IN JUNE OF 99. PADS HAVE BEEN REPLACED. PROBLEM WITH THE BRAKES CONTINUED. THE ROTORS ARE VERY THIN WHICH CAUSE WARPING. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK

Power Train › Driveline › Differential Unit
Filed Mar 26, 2000TN

VIBRATION, ROARING & REAR END NOISE FIVE WEEKS AFTER PURCHASING VEHICLE. DRIVE SHAFT WAS REPLACED AT 4941 MILES. THE PROBLEM REAPPEARED AND THE AXLE ASSEMBLY WAS REPLACED AT 13947 MILES. REAR ASSEMBLY REPLACED AGAIN TWO MONTHS LATER AT 16387 MILES. REAR END / SCRAPING NOISE AND ROARING REAPPEARED. METAL FOUND INSIDE REAR DIFFERENTIAL PAN AND SIDE BERRING RACE DAMAGED. THE ENTIRE REAR END UNIT WAS REPLACED AT 28844 MILES. PRIOR TO THE JEEP BEING REPAIRED ON THE PREVIOUS DATES INDICATED, IT WAS ALSO BROUGHT IN FOR SIMILAR TYPE PROBLEMS ON 11/12/99 AT 25775 MILES AND 1/24/00 AT 28323 MILES BUT WAS NOT REPAIRED. THE LAST TIME IT WAS REPAIRED ON 2/9/00, THE JEEP WAS AT THE DEALERSHIP FOR THREE DAYS AND THEY SAID THERE WAS NOTHING WRONG. HOWEVER, AFTER DEMANDING THAT THE REAR END BE CHECKED, THEY FOUND METAL INSIDE THE REAR DIFFERENTIAL PAN AND THAT THE SIDE BERRING RACE WAS DAMAGED. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Mar 24, 2000MO

ON TWO OCCASIONS VEHICLE LOST POWER DUE TO RUNNING OUT OF FUEL. FUEL GAUGE MISREAD, ONLY 1/4 TANK FULL. DEALER NOTIFIED AND INFORMED THAT REPAIRS WOULD BE MADE AT CONSUMER COST. *AK *ML

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Mar 23, 2000PA

BRAKES FAILED INTERMITTENTLY IN WET ROAD CONDITIONS, CAUSING EXTENDED STOPPING DISTANCE. VEHICLE BEEN TO REPAIR SHOP ON FIVE OCCASIONS, AND NOTHING COULD BE FOUND. *AK

Service Brakes, Hydraulic › Foundation Components
Filed Mar 23, 2000MN

BRAKES CONTINUALLY REQUIRE REPLACEMENT DUE TO WEAR. *MJS

Power Train › Axle Assembly › Axle Shaft
Filed Mar 16, 2000MO

CARRIER BEARINGS IN REAR DIFF. HAD PEICES MISSING WHEN REMOVED AND WERE REPLACED WITH NEW AT OWNERS EXPENSE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Mar 9, 2000NJ

BRAKES REPEATEDLY FIXED AND REPEATEDLY FAIL. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Mar 3, 2000IL

WHEN CONSUMER APPLIES BRAKES IT IS NOT SMOOTH BRAKING. THE BRAKES GRAB. ROTOR AND BRAKE PADS IN GOOD CONDITION, BUT PROBLEM REMAINS. *AK *ML

Air Bags › FrontalCrash1 injured
Filed Feb 28, 2000AR

AIRBAGS DIDN'T DEPLOY IN FRONT END COLLISION, THEN JEEP FLIPPED ON ITS SIDE THEN OVER. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Feb 26, 2000CT

FUEL GAUGE READ 1/4 TANK BUT RAN OUT OF GAS, DRIVING ON HIGHWAY, THE PUMP SHORTED OUT BECAUSE IT WAS SUCKING AIR.*AK

Power Train › Axle Assembly › Axle Shaft › Seal
Filed Feb 25, 2000VA

DEALER SOLD VEHICLE WITH LEAKING REAR SEALS, DEFECTIVE DIFFERENTIAL. NOTICED BUMPING AND WHINING NOISE LESS THAN 8 HOURS AFTER PURCHASE. SUN ROOF LEAKED CAUSING THE HEADLINER TO DETACH FROM ROOF OF VEHICLE. REPAIRED ONCE-SAID DRAIN TUBES WERE ROUTED PROPERLY. SECOND TIME REPLACED ROOF-SAID SEALS DID NOT MATCH. REAR DIFFERENTIAL REPLACED. BUT DID NOT ADDRESS LEAKAGE AROUND TRANSFER CASE, SEALS ETC IN DEC 98. NOW IT'S IN THE SHOP AGAIN! GAS GAUGE FLUCTUATES TO EMPTY WHEN IDLING. TRANSMISSION SLIPS. DRIVER SEAT AUTOMATIICALLY RECLINES AND HEATER DOES NOT WORK CONSISTENTLY.

Power Train › Driveline › Differential Unit
Filed Feb 23, 2000GA

VEHICLE BEEN EXPERIENCING UNNECESSARY NOISE COMING FROM THE REAR; REAR END DIFFERENTIAL WAS REPLACED TWICE BY DEALER, AND PROBLEM STILL OCCURRING. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Feb 23, 2000TX

VEHICLE EXPERIENCES EXCESSIVE PROBLEM WITH FRONT BRAKE ROTORS WARPING. DEALER NOTIFIED, AND INFORMED CONSUMER THAT PART WAS NOT COVER UNDER WARRANTY, AND REPLACEMENT/REPAIRS WOULD BE AT CONSUMER'S COST. *AK *ML

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 2, 2000CT

I WAS DRIVING NORTH ON RT. 684 WITH MY GAS GAUGE READING WAS 1/4 FULL. VEHICLE STALLED IN THE THIRD LANE OF THE HIGHWAY. I MANAGED TO PULL OVER AND AVOID ONCOMING TRAFFIC. ONE HOUR LATER, A STATE TROOPER PICKED ME UP AND DROVE ME TO A SERVICE STATION. HE TOLD ME THAT MY VEHICLE MAY HAVE A FAULTY GAS GUAGE AS HE HAS PICKED UP OTHER DRIVERS OF JEEP GRAND CHEROKEES THAT HAVE HAD THE SAME THING HAPPEN TO THEM. HE SAID HE THOUGHT THAT CERTAIN YEARS OF THE VEHICLE HAD BEEN RECALLED. HE TURNED OUT TO BE RIGHT. ONCE THE VEHICLE WAS REFUELED, I HAD NO PROBLEMS STARTING UP AND DRIVING HOME. THE NEXT WEEK I TOOK THE JEEP INTO PAMBY MOTORS IN RIDGEFIELD CT AND THEY REPLACED UNDER WARRANTY THE DEFECTIVE PART. I WAS FORTUNATE THAT THE INCIDENT OCCURRED WHEN I WAS ALONE AND NOT WITH MY FAMILY OR AT A TIME WHEN THE TRAFFIC VOLUME WOULD HAVE MADE IT MORE DIFFICULT TO AVOID TRAFFIC. I WOULD LIKE TO HEAR BACK FROM CHRYSLER AND THE NHTSA ABOUT THIS PROBLEM, WHETHER IT IS WIDESPREAD AND WHAT CHRYSLER INTENDS TO DO ABOUT IT. *AK

Power Train › Driveline › Differential Unit
Filed Jan 28, 2000MD

NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK

Power Train › Automatic Transmission
Filed Jan 22, 2000GA

AUTOMATIC TRANSMISSION FAILED AT 50K. REBUILT. STILL SLIPS. SERVICED 2ND TIME. *AK

Electrical System
Filed Jan 21, 2000FL

ELECTRICAL DISCHARGE RECEIVED WHEN STEP DOWN THE VEHICLE, WHEN TOUCH DOOR OR CHASSIS (SE RECIBE UNA DESCARGA ELECTRICA AL BAJAR DEL VEHICULO Y TOCAR ALGUNA PARTE METALICA GENERALMENTE LA PUERTA). *AK

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Dec 18, 1999NJ

EXHAUST MANIFOLD HAS A LEAK IN IT, TRANSMISSION WAS REPLACED LAST MONTH AND IS SLIPPING ALL OVER AGAIN. DEALERSHIP HAD MY TRUCK FOR THREE DAYS AND DID NOT FIX I'M IN THE PROCESS OF BRING IT TO ANOTHER DEALERSHIP. *AK

Vehicle Speed Control
Filed Dec 16, 1999DE

IRREGULAR ACCELERATION CAUSES VEHICLE TO STALL OR MOVE VERY SLOWLY. YH

Latches/Locks/Linkages › Doors › Latch
Filed Dec 13, 1999NJ

THE DOOR LOCKS INSIDE THE DOOR FELL APART. *SLC

Seats › Front Assembly › Seat Heater/Cooler
Filed Dec 10, 1999IL

PARKED AND LOCKED VEHICLE CAUGHT ON FIRE. ORIGIN OF FIRE FRONT PASSENGER SEAT. PROBABLE SEAT HEATER DEFECT. ENTIRE INTERIOR DESTROYED. INVESTIGATION BY CHRYSLER COMPLETE. CHRYSLER SAID THEY COULD FIND NO REASON THE SEAT CAUGHT ON FIRE BY ITSELF IN AN UNOCCUPIED OFF VEHICLE. THERE WAS NO VANDALISM AS THE VEHICLE WAS OPENED BY THE FIRE DEPARTMENT. SEAT HEATER WAS USED FOR THE FIRST TIME THIS YEAR THE PRIOR WEEKEND AND ON THE DAY OF THE FIRE SMELT A BURNING ODOR WHILE DRIVING BUT ASSUMED IT COMING FROM OUTSIDE THE VEHICLE. AFTER PARKING THE VEHICLE WAS NOTIFIED OF THE FIRE AFTER 3 HOURS. *AK

Engine and Engine Cooling › Exhaust System
Filed Dec 2, 1999PA

EXHAUST SYSTEM PROBLEMS, CAUSING FUMES TO ENTER INTO VEHICLE, DEALERSHIP HAS INSPECTED VEHICLE ON FOUR OCCASIONS AND CAN NOT DETERMINE FAILURE. MJS

Vehicle Speed Control
Filed Nov 28, 1999WI

AT 67MPH(65-70) JEEP VIBRATES - NOT CORRECTED BY TIRES, DRIVE SHAFT, REAR DIFFERENTIAL, OR 2 TRANSFER CASES. DEALER DOESN'T KNOW HOW TO FIX. ALSO CRUISE CONTROL NOT WORKING PROPERLY. TACH JUMPS WHILE CRUISING EVEN ON FLAT LAND.

Power Train › Automatic Transmission
Filed Nov 17, 1999LA

WHILE IN THE PARK POSITION, WITH THE MOTOR RUNNING, VEHICLE SUDDENLY AND UNEXPECTEDLY JUMPED INTO REVERSE TWICE. DEALER AND MANUFACTURER WILL BE NOTIFIED.AK

Air Bags › FrontalCrash
Filed Nov 17, 1999NY

WAS DRIVING VEHICLE 50-60MPH ON A BACK ROAD WHEN A DEER JUMPED IN FRONT OF VEHICLE. DEER WAS HIT BY CENTER OF VEHICLE & NEITHER AIR BAGS DEPLOYED UPON IMPACT. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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