MY 1998 JEEP GRAND CHEROKEE RAN OUT OF GAS ALTHOUGH THE GAUGE CLEARLY SHOWED NEARLY A HALF TANK OF FUEL. THE CAR STALLED GOING APPROX. 40MPH BUT I WAS ABLE TO WRESTLE IT SAFELY OFF THE ROAD. AFTER MANY HOURS THE POLICE CAME AND ORDERED A FLAT BED TOW TRUCK. I TOWED THE VEHICLE TO THE NEAREST CHRYSLER DEALERSHIP WHICH WAS FULLERTON FORD/JEEP IN BRIDGEWATER N.J. ON RT 22. WHAT TROUBLED ME SO MUCH WAS NOT THAT A PART WAS BAD BUT THAT THE SERVICE MGR. KNEW WHAT THE PROBLEM WAS WITHOUT TAKING THE CAR OFF THE FLAT-BED OR LOOKING AT IT! HE TOLD ME TO HAVE THE TOW-TRUCK DRIVER TO TOW IT TO THE GAS STATION AND IT WOULD START , FOR ME TO MAKE AN APPOINTMENT AND THEY WOULD REPLACE THE FUEL SENDING UNIT. WHICH THEY DID. ( THE CAR DID START WHEN I PUT GAS IN IT ) CHRYSLER CLAIMS THAT THEIR IS NO RECALL ON MY YEAR AND THAT THE "TECHNICIAN" IS JUST VERY GOOD AT WHAT HE DOES. NO ONE CAN TELL WHAT CAUSES A MOVING CAR TO STALL AND NOT RE-START FROM 100 FT AWAY UNLESS THERE IS A PROBLEM SPECIFIC TO THAT VEHICLE. I UNDERSTAND THE '97 DID HAVE A RECALL. DID THEY EVER STOP USING THE SAME PART OR DID THEY USE UP WHAT THEY HAD LEFT? AND THEN CHANGE. CHRYSLER WON'T EVEN PAY MY TOWING CHARGE FOR WHICH I AM SUING.PLEASE CHECK INTO THIS. THEY ARE ARROGANT AND RUDE AT CHRYSLER AND THIS IS A POTENTIALLY DEADLY PROBLEM. THEY KNOW THIS IS WRONG AND ARE DOING NOTHING. THANK YOU FOR YOUR ANTICIPATED HELP. *AK
1998 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →
ON THREE SEPARATE OCCASIONS THE FUEL GAUGE READ THAT THERE WAS 1/4 TANK GAS LEFT, YET THE VEHICLE SPUTTERED TO A STOP BECAUSE IT WAS COMPLETELY OUT OF GAS. THE LAST TIME THIS HAPPENED, I WAS ON A MAJOR INTERSTATE, 5 MILES FROM THE NEXT GAS STATION. THE WARNING SIGNAL ON THE DASH WAS NEVER ACTIVATED AND I WAS GIVEN NO REASON TO BELIEVE THAT I WAS RUNNING DANGEROUSLY LOW ON FUEL. AS WELL, THE TRIP COMPUTER READ THAT I HAD AT LEAST 80 MILES TO GO BEFORE I WOULD BE OUT OF FUEL. I CONTACTED MY LOCAL JEEP DEALERSHIP(GALLOWAY MOTORS) TO INQUIRE IF THERE WERE ANY RECALLS REGARDING FUEL GAUGE FAILURES, BUT WAS TOLD THAT THERE WERE NONE AND I WOULD BE EXPECTED TO PAY FOR ANY REPAIRS. *AK
BLOWOUTS OCCURRED RESULTING IN TIRE SHREADING AND FALLING APART MAKING IT IMPOSSIBLE TO REPAIR TIRES. THIS SITUATION OCCURED EACH TIME. ON THE SECOND OCCASION THE BLOWOUT CAUSED DRIVER TO HIT HEAD ON STEERING WHEEL. ALL 5 TIMES THAT THE TIRE OR TIRES BLEW OUT THEY WERE IN PIECES. *AK (DOT NUMBER: M6HH TIRESIZE: P22575R15)
THE DRIVER'S WINDOW REFUSED TO CLOSE AND THE PASSENGER WINDOW SLIDES DOWN THE DOOR PANEL. *SLC
FRONT ROTORS FAILED PRIOR TO RECALL NOTICE 00V-136 CAUSING STEERING WHEEL TO PULSATE WHILE BRAKING. NLM
ONGOING PROBLEM, WHEN BRAKING STEERING WHEEL VIBRATED. DEALER HAD TURNED BOTH FRONT ROTORS ON TWO OCCASIONS, AND REPLACED PADS ON ONE OCCASION. CURRENTLY,DEALER INFORMED CONSUMER THAT BOTH FRONT ROTORS AND PADS NEEDED TO BE REPLACED. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
DRIVER SIDE DOOR HINGE BOLTS ARE BRITTLE AND BROKE RESULTING IN THE HINGE SEPARATING FROM THE BODY FRAME. OWNER TOOK PHOTOS OF BROKEN BOLT IN HINGLE ASSEMBLY AND HAS BROKEN PART TO SHOW A POOR CAST OF THE BOLT. OWNER DRILLED OUT AND REPLACED ONE BOLT UNTIL TAKEN TO DEALER. DEALER DOES NOT BELIEVE THIS IS A SERIOUS ISSUE AND WISHES TO CHARGE FOR REPLACEMENT. HOWEVER, THE FAILURE OF BOTH BOLTS OF ONE HINGE ALLOWED THE DOOR TO BE UNSAFE FOR VEHICLE OPERATION. WHAT WOULD HAVE HAPPENED IF THIS OCCURED DURING MOVEMENT OF THE VEHICLE? MY QUESTION IS COULD THIS BE A RESULT OF A BAD BATCH OF BOLTS AND HAS THIS OCCURED TO ANOTHER VEHICLE?
NHTSA RECALL 00V136000 AND MANUFACTURER'S RECALL#879 CONCERNING FRONT BRAKE ROTORS. THIS VEHICLE IS NOT INCLUDED IN RECALL. WHEN BRAKING BRAKES PULSATE, CAUSING POOR BRAKE PERFORMANCE. PROBLEM GETS WORSE AS CONSUMER GAINS SPEED, AND TRIES MAKE A SUDDEN STOP. CONSUMER CONTACTED DEALER.*AK
MEMBER IN MILITARY STATIONED IN REPUBLIC OF KOREA. PHONE PREFIX: "011" NO SAFETY DEFECT LISTED. *AK
DEALERSHIP SAID THESE DEFECTS WERE NOT COVERED FUEL SENDING UNIT SENDS WRONG LEVEL OF GAS IN TANK, BRAKES FAILED PULSATED FULL BRAKE JOB WAS DONE , REAR WINDSHEILD WIPER DOESN'T WORK AT TIMES. *AK
DEALER REPLACED THE ROTOR UNDER RECALL 00V-136 SOON AFTER THE VEHICLE BEGAN TO EXPERIENCE STEERING WHEEL VIBRATION AGAIN BECAUSE THE PADS HAD WORN, DEALER REFUSED TO REPLACE THE PADS AT THEIR EXPENSE CLAIMING THEY WERE NOT COVERED UNDER RECALL. NLM
THE VEHICLE BEGAN TO EXPERIENCE STEERING WHEEL VIBRATION DURING BRAKING, DEALER REFUSED TO REPLACED THE ROTOR OR PADS UNDER RECALL 00V-136 CLAIMING IT IS NOT COVERED UNDER RECALL, DEALER REPLACED THE ROTOR ON CONSUMER OTHER JEEP BUT REFUSED TO REPLACED ROTORS ON THIS VEHICLE. NLM
REAR RIGHT TIRE BLEW TWO HOLES IN IT AND SHREDDED THE TREAD FOR NO APPARENT REASON.*AK (DOT NUMBER: 102S TIRESIZE: P225/75R15)
FRONT BRAKE PADS CONSTANTLY WEAR OUT DUE TO THE DEFECTIVE (ABS) SYSTEM THAT DOES NOT WORK, CAUSING FRONT BRAKES TO DO ALL THE WORK. DEALER HAS BEEN CONTACTED.*AK
CONSUMER REPLACED RECALL (00V-136) COMPONENT PRIOR TO RECALL NOTIFICATION AND IS REQUESTING REIMBURSEMENT. *MJS
BRAKE ROTORS FAILED PRIOR TO RECALL NOTICE 00V-136, CONSUMER REQUEST REIMBURSEMENT. NLM
I OWN 2 JEEP GRAND CHEROKEES. BOTH OF WHICH HAVE PREMATURE FRONT ROTOR AND PAD FAILURE AT 20,000 MILES. BOTH THE DEALER AND THE MANUFACTURER ARE NOT WILLING TO TELL ME WHY THESE COMPONENTS ARE PREMATURELY WEARING OUT. EVEN THOUGH WE LIVE IN THE "SALT BELT" THE DEALER REPLACED THE ROTORS ON MY GREEN 98 JEEP BUT NOT ON MY BLACK 98 JEEP. THEY CLAIM THAT NONE OF MY JEEPS FALL UNDER THE RECALL DUE TO THE VINNUMBERS AND THAT THEY ARE REGISTERED IN VA AND NOT DC. EVEN THOUGH WE COMMUTE INTO DC EVERYDAY INTO THE RECALL AREA THEY ARE NOT WILLING TO REPLACE THE ROTORS ON THE BLACK JEEP. THE WARPED ROTORS ARE ALSO WEARING OUT THE PADS. SOME OWNER COMPLAINTS OFF THE WEB HAVE STATED THAT DAIMLERCHRYLSER INSTALLED BRAKE PADS THAT WERE TO HARD. THE HEAT BUILDUP FROM THE FRICTION OF THE HARD PADS IS WHAT IS WARPING THE ROTORS. I DON'T KNOW IF THAT IS TRUE OR NOT. WE NEED HELP. ROTORS AND PADS SHOULD LAST AROUND 40,000 MILES IF NOT MORE. COULD YOU PLEASE SEE IF YOU CAN GET DAIMLER TO RECALL ALL ROTORS FOR THOSE OF US WHO LIVE IN THE VIRGINIA SUBURBS OF WASHINGTON? THANKS. *AK
I OWN 2 JEEP GRAND CHEROKEES. BOTH OF WHICH HAVE PREMATURE FRONT ROTOR AND PAD FAILURE AT 20,000 MILES. BOTH THE DEALER AND THE MANUFACTURER ARE NOT WILLING TO TELL ME WHY THESE COMPONENTS ARE PREMATURELY WEARING OUT. EVEN THOUGH WE LIVE IN THE "SALT BELT" THE DEALER REPLACED THE ROTORS ON MY GREEN 98 JEEP BUT NOT ON MY BLACK 98 JEEP. THEY CLAIM THAT NONE OF MY JEEPS FALL UNDER THE RECALL DUE TO THE VINNUMBERS AND THAT THEY ARE REGISTERED IN VA AND NOT DC. EVEN THOUGH WE COMMUTE INTO DC EVERYDAY INTO THE RECALL AREA THEY ARE NOT WILLING TO REPLACE THE ROTORS ON THE BLACK JEEP. THE WARPED ROTORS ARE ALSO WEARING OUT THE PADS. SOME OWNER COMPLAINTS OFF THE WEB HAVE STATED THAT DAIMLERCHRYLSER INSTALLED BRAKE PADS THAT WERE TO HARD. THE HEAT BUILDUP FROM THE FRICTION OF THE HARD PADS IS WHAT IS WARPING THE ROTORS. I DON'T KNOW IF THAT IS TRUE OR NOT. WE NEED HELP. ROTORS AND PADS SHOULD LAST AROUND 40,000 MILES IF NOT MORE. COULD YOU PLEASE SEE IF YOU CAN GET DAIMLER TO RECALL ALL ROTORS FOR THOSE OF US WHO LIVE IN THE VIRGINIA SUBURBS OF WASHINGTON? THANKS. *AK
CONSUMER BRAKES WORKED FINE BEFORE RECALL REPAIR, AFTER THE RECALL 00V-136 WORK WAS PERFORMED THE BRAKES BEGAN TO PULSATE WHEN APPLIED, CONSUMER TOOK THE VEHICLE BACK TO DEALER, DEALER FOUND THEAT THE CALIPERS WERE STICKING CAUSING THE ROTORS TO OVERHEAT AND WARP AND IN TURN CAUSED THE PADS TO WEAR PREMATURELY. NM
BRAKE SHUDDERS, BRAKE ROTORS, AND BRAKE PADS FAILED. *SLC
WHEN VEHICLE CRASHED INTO A COW WHILE TRAVELING ABOUT 45 MPH THERE WAS NO DEPLOYMENT OF DRIVER'S SIDE OR PASSENGER'S SIDE AIR BAGS. ENTIRE FRONT END OF THE CHEROKEE WAS SMASHED BACK TO THE ENGINE.*AK
ONGOING PROBLEM WITH EXCESSIVE WEAR OF ROTORS. VEHICLE BEEN IN DEALER SHOP ON FIVE OCCASIONS, AND UNABLE TO CORRECT THE PROBLEM. *AK THE ROTORS WERE REPLACED FIVE TIMES IN TWO YEARS. *YH
NO SUMMARY
RECALL COMPONENT FAILED BEFORE RECALL LETTER 00V136 WAS RECEIVED, CONSUMER REPLACED FAILED PARTS AND IS REQUESTING REIMBURSEMENT. *SLC
CONSUMER WAS TRAVELING ON HIGHWAYAND AND REAR AXLE BROKE, AND SHE LOST STEERING. VEHICLE HAD TO BE TOWED TH THE DEALERSHIP. MECHANIC HAD TO HAVE THE AXLE WELDED. *AK
00V136000/FRONT BRAKE ROTORS: VEHICLE EXPERIENCED EXCESSIVE WEAR OF FRONT BRAKE ROTORS. DEALER NOTIFIED, AND REPLACED ROTORS UNDER MANUFACTURER'S RECALL. CONDITION APPEARED NORMAL. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
WHENEVER HORN IS HIT, IT FAILS TO BLOW OR MAKE ANY NOISE. TOOK VEHICLE TO DEALERSHIP & MECHANIC REPLACED THE HORN. CUTTENTLY HORN HAS SHORTED OUT & ONLY MAKES FAINT NOISES, IS VERY WEAK. *AK
WIRE MODULE TO HVAC BLOWER FAILED. IT WAS EXTREMELY HOT, MADE A BURNING SMELL, AND MELTED PART OF THE BLOWER MOTOR HOUSING. THE WIRE MODULE AND BLOWER MOTOR WERE REPLACED. AFTER 1 MONTH, THE WIRE MODULE FAILED AGAIN. (SAME AS THE FIRST OCCURRENCE: BURNING SMELL AND VERY HOT)
CONSUMER NOT SATISFIED WITH DEALERSHIP REPAIR PROCEDURES DURING RECALL 00V136 OF THE BRAKE ROTORS. NLM
THE FRONT BRAKE ROTORS FAILED PRIOR TO RECALL NOTICE, DEALER HAS FAILED TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITHIN A REASONABLE AMOUNT OF TIME. NLM
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO RECALL NOTIFICATION, CONSUMER REQUESTING REIMBURSEMENT. *MJS
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO NOTIFICATION, CONSUMER REQUESTING REIMBURSEMENT. *MJS
WHILE DRIVING ABOUT 55 MPH STEPPED ON BRAKES PEDAL TO STOP VEHICLE, BUT DID NOT STOP. COULD FEEL PEDAL PULSATING. THEN, REAR ENDED ANOTHER VEHICLE. JUST GOT A RECALL NOTICE ON THE FRONT BRAKES. *AK
OUTPUT SPEED SENSOR REPLACED, CAUSING ENGINE LIGHT TO ILLUMINATE. *MJS
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO RECALL NOTIFICATION, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS
FRONT BRAKE PADS AND ROTORS FAILED PRIOR TO RECALL NOTICE 00V136. NLM
NO SUMMARY
WHY ISNT THIS SIZE TIRE NOT RECALLED? IT IS STILL THE SAME BRAND AND I AM AFRAID TO DRIVE ON THEM. PLEASE DO SOMETHING. THANKS. *AK( DOT NUMBER: TIRE SIZE: 225P75R15 )
RECALL REPAIR (00V-136) WAS COMPLETED BY DEALERSHIP, HOWEVER THE NEXT DAY THE ROTORS WERE WARPED AND THE DEALERSHIP WILL NOT REPLACE WARPED ROTORS. *MJS
LATEST FAILURE IS THE HEATER BLOWER MOTOR BLOCK CONNECTOR, THIS ITEM SHORTED OUT CAUSING THE SMELL OF BURNING IN THE VEHICLE. AUTOMOTIVE TECHNICIAN AT THE REPAIR FACILITY STATED THAT THEY HAVE SEEN THIS IN OTHER JEEP VEHICLES. HE STATED THE PROBLEM IS THE CONNECTOR GOES FROM A 14GA WIRE ON THE FRONT SIDE(HOT) TO A 12GA WIRE TO THE COMPONENTS OF THE VEHICLE. JEEP HAS STATED THEY CANNOT TELL IF THE SHORT IS A MANUFACTURE RELATED PROBLEM, AND COMMENTS BY SERVICE MANAGERS LEAD ME TO BELIEVE THEY LEAN TOWARD IT BEING A CUSTOMER PROBLEM. CUSTOMER/TECHNICAN ASSISTANCE AT THE CORPRATE LEVEL WILL NOT EVEN INVESTIGATE/INSPECT UNLESS THERE IS A FLAME NOTED, SEEMS A LITTLE LATE TO ME!
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO RECALL NOTIFICATION, CONSUMER REQUESTING REIMBURSEMENT. *MJS
WHILE DRIVING A GRINDING NOISE OCCURRED IN FRONT END OF VEHICLE. DEALER HAS REPLACED TRANSFER CASE THREE TIMES WHICH HAS NOT CORRECTED THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK
FUEL GAUGE IS SHOWING THERE IS MORE FUEL LEFT IN TANK THAN THERE ACTUALLY IS, CAUSING VEHICLE TO SHUTDOWN AND LEAVE CONSUMER STRANDED . COSNUMER CLAIMS IT IS THE SAME DEFECT AS MENTIONED IN RECALL 97V194002, BUT IT DOES NOT INCLUDED 1998 MODELS. *AK
ENGINE SEIZED UP AT ONLY 36,000 MILES DUE TO DEFECTIVE OIL PAN. PLEASE PROVIDE FURTHER INFORMATION. *AK
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO RECALL NOTIFICATION, OWNER IS REQUESTING REIMBURSEMENT. *MJS
WHILE TRAVELING 65 MHP AND WITHOUT ANY INDICATION VEHICLE STALLED/ LOST ALL POWER. TOW TRUCK TOWED VEHICLE. NOTICED THAT WHEN FILLING VEHICLE WTH FUEL IT STARTED WITH NO PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO RECALL NOTIFICATION, CONSUMER IS NOT SATISFIED WITH THE RECALL REPAIR WHICH ONLY INCLUDES REPLACEMENT OF THE ROTORS, THE PADS WEAR EXCESSIVELY DUE TO ROTOR FAILURE AND ARE NECESSARY TO REPLACE IN ADDITION TO THE ROTORS. *MJS
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO RECALL NOTIFICATION, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS
FUEL SENDING UNIT FAILED. *MJS
THE FRONT BRAKE ROTORS WERE BAD CAUSING CONSUMER TO FEEL A VIBRATION IN THE FRONT END OF THE VEHICLE WHILE APPLYING THE BRAKES.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1998 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →