WHEN MAKING A LEFT HAND TURN WHILE TRAVELING AT LOW SPEEDS, CONSUMER NOTED A LOUD NOISE AND SMELLED RUBBER BURNING. PULLED TO THE SIDE OF THE ROAD, AND DISCOVERED THE BRACKET ON THE FRONT AXLE STABLIZER BAR BROKE LOOSE. ALSO, BRACKET WAS RUSTED. CONSUMER HAS CONTACTED THE DEALER, DEALER HAS YET TO REPLACE PARTS. CONSUMER MADE REPAIRS. *AK
1996 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →
WHILE DRIVING AT 55 MPH AND SLOWING DOWN TO 40 MPH, CONSUMER APPLIED THE BRAKES AND THE STEERING FELT HARD & EXPERIENCED LOCK-UP. VEHICLE HAS BEEN AT DEALER THREE TIMES FOR REPAIRS, BUT DEALER CAN'T DETERMINE THE PROBLEM. *YC
VEHICLE HAS EXCESSIVE AND VIOLANT VIBRATIONS AT 65-70 MPH, LOUD ROARING NOISE. TWO CHRYSLER 5 STAR DEALERSHIP HAS SERVICED VEHICLE ON NUMEROUS OCCASIONS INCLUDING A FACTORY ZONE REP ANALYSIS. CURRENTLY THE VEHICLE HAS BEEN SERVICED WITH A NEW GEAR SHIFT DIFFERENTIAL, TRANSFER CASE AND DRIVE SHAFT, 4 NEW TIRES AND SHOCKS WITH NO IMPROVEMENTS RESULTING IN $3000 IN SERVICE COST. NO RESOLUTION.... VEHICLE IS EXTREMELY DANGEROUS WITH EXTREME VIOLANT SHAKING. CHRYSLER IS CONTENDING THAT THE VEHICLE HAS HIGH MILEAGE AND IS NOT UNDER MANUFACTURE WARRANTY AND IS NOT LIABLE. I HAVE RESEARCHED OTHER SIMILAR CONDITIONS WITH THE SAME CONSUMER COMPLAINTS. MANY WERE ACCIDENT RELATED. *AK
AFTER AUTOMOBILE WAS PARKED FOR APPROXIMATELY 6 HOURS OR MORE, IT JUST IGNITED AND BURNED ON DRIVER'S SIDE. NO INJURIES. *AK
VEHICLE WAS IN "PARK" W/ENGINE RUNNING. ENGINE ENGAGED ITSELF IN "REVERSE" ON FLAT DRIVE, WENT 122' SMASHED INTO A TREE, CONTINUED 22' REAR END OF VEHICLE LODGED ITSELF ON WOODEN DECK OF BUILDING WITH TRAIL HITCH, THEN WENT FORWARD 100' FEET KNOCKING DOWN TWO 5-6" DIAMETER TREES BEFORE COMING TO A STOP. VEHICLE HAD TO BE TAKEN OUT OF "PARK" TO REMOVE OFF OF TREES.
WHILE DRIVING AT 35 MPH APPLIED THE BRAKES ON WET PAVEMENT, AND BRAKES TOOK ABOUT TWO SECOND'S BEFORE THEY KICKED IN. THIS WAS THE SECOND TIME THAT CONSUMER HAD THIS PROBLEM. THE DEALER CAN'T DETERMINE THE CAUSE OF THE PROBLEM. *AK
TRANSMISSION EXPERIENCED SURGE ON SEVERAL OCCASIONS. HOWEVER, THERE WAS A SERVICE BULLETIN FOR THE 94 & 95 VEHICLES INDICATING A SPRING BODY WAS FAULTY FOR SOME AUTOMATIC TRANSMISSION. TRANSMISSION MAY HAVE FAILED DUE TO THE SAME FAILURE AS THE 94 & 95 SERVICE BULLETIN. *YC
WHEN TRAVELING AND UPON APPROACHING AN INTERSECTION, DEPRESSED THE BRAKE PEDAL AND VEHICLE CONTINUED TO MANEUVER, CAUSING EXTENDED STOPPING DISTANCE, AND RESULTING IN UNWANTED ACCELERATION. CONSUMER HAS CONTACTED THE DEALER . PLEASE PROVIDE ANY FURTHER DETAILS. *AK
ON SEVERAL OCCASIONS THE FRONT SUSPENSION EXPERIENCED FAILURE, RESULTING IN EXTREME VIBRATION & LOSS OF CONTROL. *YC
WHEN DRIVING AT ANY SPEED CONSUMER CAN SMELL FUMES FROM THE EXHAUST SYSTEM GETTING INTO THE VEHICLE DUE TO A CRACK INSIDE OF THE EXHAUST MANIFOLD. ALSO, THERE IS SOME NOISE COMING FROM THE VEHICLE. *AK
THERE IS A CRACK WITHIN THE EXHAUST MANIFOLD WHICH ALLOWS FUMES TO ENTER INTO VEHICLE. *AK
WHILE STOPPED WITH THE ENGINE RUNNING, THE TRANSMISSION IN "PARK" THE VEHICLE AUTOMATICALLY WENT INTO REVERSE. NO ONE WAS IN THE AUTOMOBILE AT THE TIME. IT CRASHED INTO A DELLIVERY TRUCK, AND THEN JUMPED INTO "DRIVE" AND FORTUNATELY THE DRIVER WAS ABLE TO REACH INTO THE OPEN DOOR AND TURN OFF THE ENGINEOFF. DAMAGE TO THE VEHICLE EXCEEDED $5,000.00 AND FORTUNATELY NO PERSONS WERE INJURED. WITNESSES REPORTED THAT THE DRIVER WAS OUTSIDE THE VEHICLE FOR 5 MINUTES BEFORE THE VEHICLE TOOK OFF IN REVERSE AND ACCELERATED. *AK
WHEN APPLYING BRAKES UNDER REGULAR BRAKING CONDITIONS, NO INCLEMENT WEATHER, THERE IS A LOT OF VIBRATION AND SHAKING. THE ROTORS WERE TURNED AT 30000 MILES BECAUSE THEY WERE REPEATEDLY WARPING. CURRENTLY, AT 40,000 MILES THE CONDITION IS BACK. 8AK
PULLING OUT FROM A PARKING LOT, VEHICLE HAD NO STEERING AND NO POWER. DRIVER HEARD A BIG BANG AND THE TENSIONER FELL OUT OF THE ENGINE. THE CHEROKEE IS BEING HELD AT DEALERSHIP. *AK
VEHICLE WAS IN "PARK" W/ ENGINE RUNNING. ENGINE ENGAGED ITSELF IN "REVERSE" AND BACKED UP. DRIVER WHO WAS STANDING BY DRIVER SIDE DOOR WAS KNOCKED DOWN AND RUN OVER, CAUSING INJURIES; CAR CONTINUED BACKING UP AND CRASHED INTO FRONT OF BUILDING. *AK
CONSUMER WAS MAKING A LEFT TURN AND ANOTHER CAR RAN A RED LIGHT HITTING CONSUMER ON THE LEFT FRONT. A FEW MOMENTS AFTERWARD THE JEEP BURST INTO FLAMES. *AK
DEFECTIVE ABS HYDRAULIC CONTROL UNIT CAUSED THE ABS BRAKES TO BECOME INOPERATIVE, WHICH ALMOST RESULTED IN AN ACCIDENT. DEALER IS REPLACING THE ABS HYDRAULIC CONTROL UNIT. *AK
HORN HAS NEVER CONSISTENTLY WORKED
NO SUMMARY
SPARE TIRE IS NOT THE SAME SIZE AS OTHER TIRES. THEREFORE, WHEN ON, WILL HEAT TRANSMISSION OR CREATE EXCESSIVE HEAT, AND DRIVER CANNOT CONTROL VEHICLE WHILE DRIVING. MANUFACTURER AWARE AND CONTACTED OWNER TO REMEDY. PROBLEM STILL EXISTS BECAUSE THE REPLACEMENT TIRE IS LARGER THAN ORIGINAL, AND PROBLEM IS CREATED IN REVERSE. PROVIDE FURTHER INFORMATION. *AK
WHILE DRIVING POWER STEERING PUMP FAILED, CAUSING STEERING DIFFCULTY AND MAY CAUSE AN ACCIDENT. *AK.ET.
THE FIRE UNDER THE DASHBOARD MELTED SO MANY OF THE COMPONENTS THAT THEY HAVE NOT YET BEEN ABLE TO IDENTIFY THE SOURCE OF THE FIRE (AS OF 2/12/99). IT IS CURRENTLY AT SOUTHBAY JEEP, TORRANCE, CA 310/542-0900 EXT 3051 PENDING ACTION BY MY INSURANCE COMPANY.
STEERING WHEEL LOCKS UP ON LEFT HAND TURNS. DEALER REPLACED PUMP 1997. *AK
LATCH ON TAILGATE DOOR FAILED. *YC
I THINK MY CAR SHOULD BE DECLARED A LEMON.
DEALER HAS LOOKED AT THE VEHICLE, AND FOUND NO PROBLEMS, HOWEVER, IT STILL DOESN'T WORK CORRECTLY. AS WELL, THE PASSENGER FRONT DOOR PANEL CAME A PART, THE TAIL PIPE RATTLES, THE FRONT RIGHT SHOCK BUSHING FAILED, THE PANIC ALARM SOMETIMES WILL NOT DISENGUAGE, THERE IS A VIBRATION AT 55MPH, THE FRONT LEFT SPEAKER HAS COME LOOSE AND MAKES A RATTLE, THE CRUISE CONTROL OVER/UNDER ACCELS/DECELS, AND THE HEADLIGHTS WILL SOMETIMES STAY ON AFTER YOU TURN THEM OFF.
BRACKET SNAPPED AT IDLER PULLEY RUPTURING SERPENTINE BELT CAUSING LOSS OF POWER STEERING AND OVERHEATING BEFORE ENGINE SHUTDOWN
AUTOMOBILE WOULD NOT SHIFT(OR HAD TROUBLE SHIFTING) INTO 3RD GEAR WHEN OUTSIDE TEMPERATURE WAS BELOW 32 DEGREES. *AK
TAILGATE LOCK ASSEMBLY WILL NOT UNLOCK AT TIMES. THE MAIN POWER SWITCH MUST BE TOGGLED BACK AND FORTH BEFORE IT UNLOCKS. DEALER REPLACED LOCK ASSEMBLY ON 1/5/97. BECAUSE OF HIGH COST OF REPAIRS, I HAVE TO WAIT THIS LONG TO HAVE IT FIXED. *AK
REAR WINDSHIELD WIPER WAS SELDOM USED (3- 4 TIMES ONLY). WHEN FIRST USED THIS YEAR, IT STOPPED AFTER A COUPLE OF WIPES. DEALER REPLACED MOTOR. *AK
WHEN BASE OF CHILD SAFETY SEAT WAS INITIALLY INSTALLED, INFANTS HEAD FELL FORWARD WHEN THE BRAKES WERE APPLIED. CONSUMER WAS FORCED TO MANUALLY HOLD INFANT'S HEAD UNTIL SHE WAS ABLE TO COMPLETELY REMOVE THE BASE. LAST INCIDENT INVOLVED THE STROLLER/CARRIER PART OF THE SYSTEM. HAD CARRIER LOCKED IN PLACE ON THE STROLLER. THE SECURING BAR AND CARRIER FELL OUT HEAD FIRST, CAUSING CHILD TO LAND UPSIDE DOWN.
COLD TRANSMISSION WILL NOT SHIFT FROM 2ND GEAR TO 3RD. TRANSMISSION SLIPS OUT OF GEAR, CAUSING LOSS OF POWER. DEALER RECOMMENDS NEW TRANSMISSION. NOT COVERED UNDER WARRANTY. *AK
UNABLE TO MAINTAIN ALIGNMENT, DEALER WILL NOT ALIGN VEHICLE UNDER WARRANTY,
CHEMICAL SUBSTANCE POSSIBLY SODIUM-AZIDE, FUMED IN DRIVERS FACE FROM STEERING COLUMN. UNKNOWN PERSONAL PHYSICAL DAMAGE AT THIS TIME. DRIVER HAS SUSTAINED MEDICAL PROBLEMS. PLEASE CONTACT US. MANUFACTURER HAS NO SENSE OF URGENCY!! NEED HELP TO ANALYIZE THIS SUBSTANCE ON CLOTHING AND INTERIOR OF VEHICLE.
VEHICLE WHEN PUT IN 4-WHEEL DRIVE, IT IS HARD TO GET INTO GEAR, PROBLEM IS INTERMITTENT, VEHICLE MAKES A BIG THUMP NOISE AND JERKS, SOMETIMES GETS STUCK, DEALER CONTACTED ,AND CANNOT DUPLICATE THE PROBLEM, ADJUSTMENTS WERE MADE AND PROBLEM STILL EXISTS. PROVIDE FURTHER INFORMATION. *AK
BRACKET THAT SUPPORTS THE A/C COMPRESSOR, ALTERNATOR AND BELT IDLER BROKE OFF CAUSING LOSE OF CONTROL OF THE VEHICLE WHILE NEGOTIATING A CURVE.
OXYGEN SENSOR FAILED.
WHILE DRIVING AROUND A CURB, DRIVER HEARD A NOISE THAT CAME FROM THE ENGINE COMPARTMENT AND LOST STEERING CONTROL. WHEN DRIVER OPENED THE HOOD HE FOUND THE AIR CONDITIONER BRACKET BROKE WHICH CAUSED THE SEPENTINE BELT TO BE DISLODGED. THE JEEP WAS TOWED TO DEALERSHIP, WHERE THE BRACKET WAS REPLACED AT OWNER'S EXPENSE. *AK
ALIGNMENT CAN NOT BE MAINTAINED, CAUSING WEAR OF TIRES,VIBRATION AND HARD SHIFTING.
NOBODY WAS IN THE TRUCK AND IT SHIFTED OUT OF THE PARK POSITION INTO REVERSE AND ROLLED BACKWARDS, COLLIDING WITH ANOTHER VEHICLE. DAMAGE WAS DONE TO THE BACK OF THE TRUCK. *AK
TORQUE CONVERTOR & TRANSFER CASE FAILED. *ET
FRONT BRAKE ROTORS HAVE LARGE PIECES FLAKING OFF THE OUTER SURFACES.
PASSENGERS AIRBAG DEPLOYMENT DURING ACCIDENT RESULTED IN SERIOUS BURNS WHEN AIRBAG IMPROPERLY VENTED, CAUSING CHEMICAL FROM BAG TO LEAK ON PASSENGER.
VEHICLE STALLS INTERMITTENTLY.
AIR CONDITIONER CLOGGING AND FLOODING THE PASSENGER'S FLOORBOARD.
WHILE MAKING A LEFT OR RIGHT TURN THERE IS A VERY LOUD KNOCKING NOISE COMING FROM UNDER THE FLOORBOARD ON THE DRIVER'S SIDE. DEALER STATED THAT THE PROBLEM WAS DUE TO A WORN OUT STEERING BOX. THE STEERING BOX HAS NOT BEEN REPLACED. *AK
REAR SEAT BELT STRAPS, WHEN BUCKLED, RUB AGAINST THE SEAT FABRIC CAUSING EXCESSIVE WEAR.
CHRYSLER DENIED RESPONSIBILITY. SAID "THRESHOLD FOR AIR BAG DEVELOPMENT WAS NOT MET. SAID IMPACT WAS ABSORBED BY THE VEHICLE'S CRUSH POINTS. THE JEEP WAS TOTALED, NOTHING WAS LEFT OF THE FRONT OF THE CAR! BUMPER COMPLETELY TORN OFF BY GUARD RAIL. HOW CAN THIS BE?
WHEN TURNING THE WHEEL LEFT OR RIGHT THERE IS A GRINDING NOISE TOWARD THE FRONT UNDERBODY. TAKEN TO DEALERSHIP 3 TO 4 TIMES FOR THIS PROBLEM. THE LAST TIME, THE DEALERSHIP REPLACED THE DRIVETRAIN, FRONT AXLE AND BRAKES. CONSUMER STILL EXPERIENCING A MINOR PROBLEM. *AK
WHEN APPLYING THE ABS BRAKES ON WET OR DRY PAVEMENT THE VEHICLE PULLS TO THE RIGHT. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1996 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →