2019 Jeep Cherokee complaints

4WD service light turning on and off intermittently, one incident where a grinding noise was noted, car was parked and when looked into further the noise was gone. Contined driving, but 4WD service light stayed on. Took to dealer and they informed me the PTU requires replacement due to failure, diagnostic code shared was C14A797. After further research I discovered safety recall 40D / 26V290000 for 2019 - 2023 Jeep Cherokee vehicles, both dealer and Stellantis/Jeep customer service have stated the vehicle is not included in the recall.

The contact owns a 2019 Jeep Cherokee. The contact stated that while his daughter was driving at an undisclosed speed, the 4WD warning light illuminated. The vehicle was taken to the dealer, where the driver was informed that the PTU had failed and needed to be replaced at the owner's expense. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 26V290000 (POWER TRAIN); however, a second dealer informed the contact that the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was unknown.

Service 4WD light appeared on dashboard. Vehicle will shake while braking- I am told brakes are sounds. Struts, rotors, and sway links replaced this year. Vehicle has been experiencing a loss of power. Start/Stop system will sometimes initiate loss of power. Battery light comes on- car stalls- break pedal locks. Stereo and lights remain in tact. Results from 2 credited garages that I’m dealing with a failed PTU. Software update was done on the vehicle February of 2026. Problems persist.

The vehichle is available for inspection upon request. While driving the vehichle will lose driving power and the D on the screen will begin blinking. The gas pedal will cause the vehichle to rev, however it does not accelerate. There have been times where an engine light comes on and i will get a message to put the vehichle in park and then back in drive. However, other times the D will just blink and it will not have an engine light or warning on the screen. I have had the vehichle in the Shop five times for the same issue. The first time they changed the wiring harness for the shifter, the second time they changed the shifter assembly. The third time we switched to another dealership and they replaced the whole transmission. When it happened again the dealsership claimed it was related to the recall. Once the recall issue was fixed (they replaced CPU) it began doing the same thing again. It is now in the shop again for the fifth time. This issue has put my family at risk multiple times. It has happened on the highway going 80 MPH multiple times. It has happened in traffic as well and causes me to have to put it in park and back in D in the middle of a crowded street causing many near accidents. It has happened at stop lights and began rolling backwards once while at a light on a hill.

Manufacturer Evading Safety Recall 40D (NHTSA 26V290) Despite Official Dealer Confirmation of Identical PTU Failure. What Happened: I am filing a formal non-compliance complaint against Stellantis/FCA US LLC regarding my 2019 Jeep Cherokee (VIN: [XXX]). On XXXX, my vehicle exhibited severe mechanical grinding/clicking noises from the chassis during acceleration and turning, with a permanent "Service 4WD" lamp. On June 8, 2026, an authorized dealership, Burlington CDJR (RO [XXX]), officially diagnosed the vehicle with Fault Code 14A7-97 and explicitly documented: "stuck shifter forks. needs transfer case/ptu" on the invoice. Safety Risk: The official diagnosis—stuck shifter forks requiring full PTU replacement—is the exact catastrophic mechanical failure addressed in Jeep's Safety Recall 40D (NHTSA 26V290) issued in May 2026. This defect causes an unexpected loss of motive power while driving and disables the 'Park' lock, creating an imminent risk of high-speed highway crashes and vehicle rollaway. Manufacturer Evaded Duty: The dealer submitted this diagnostic report to Jeep Corporate under my Ref#XXX (Case #XXX). However, Jeep Corporate flatly denied recall coverage, claiming my specific VIN is "not showing an open recall." My vehicle carries the identical component failure, identical trouble code, and identical safety risk as recalled units. Jeep is narrowing the VIN scope by arbitrary production dates to evade financial liability for early 2019 models, knowingly forcing a d

While driving the 2019 Jeep Cherokee 2.0L turbo lost power and stalled. Had it towed to mechanic and was advised cylinders 1&2 had low compression and needs new motor.

Cherokee. Purchased XXX from RightDrive Muncie / AGWB Investors LLC, [XXX]. I am filing this complaint to document: (1) the sale of this vehicle with multiple pre-existing electrical defects and open safety recalls not disclosed at sale; and (2) a pre-existing mechanical defect preventing routine engine maintenance. DIAGNOSTIC EVIDENCE — OBD REPORT #108 (XXX) — 8 FAULT CODES, 6 MODULES U0010-00 (IPC) — CAN Interior Bus Communication Failure — root cause of all electronic system failures U11FA-00 (IPC) — Lost Communication with Right Blind Spot Sensor — stored in Instrument Panel Cluster U11FA-00 (PDM) — Lost Communication with Right Blind Spot Sensor — same fault independently stored in Passenger Door Module (multi-module storage confirms pre-existing systemic fault) B2861-15 (PDM) — Mirror Approach Light Control — Circuit Short to Battery or Open (physical wiring defect, pre-existing) B2309-64 (BCM) — Rear Wiper Switch Signal Plausibility Failure C1078-00 (DTCM) — Tire Revolutions Range Performance — Drive Train Control Module fault consistent with open PTU recall condition P1483 (PCM) — Starter Relay 2 Stuck Off — Engine Control Module starting reliability fault, present since initial scan March 2026 RFH — Radio Frequency Hub fault — explains remote start failures ESCALATION: March 2026 scan showed 5 codes/3 modules. June 2026 shows 8 codes/6 modules. The vehicle's condition is worsening. CONFIRMED DASHBOARD WARNINGS (PHOTOGRAPHICALLY DOCUMENTED): Blind Spot Alert Unavailab

1.First PTU Recall Repair (February 27 – March 3, 2026) Jeep to dealership for Recall 01C PTU replacement. I reported no drivability concerns, brake noises, vibrations, or drivetrain issues. The repair order contains no documentation of any problems with the driveshaft, CV axle, brakes, or related drivetrain components. 2.PTU Failure and Second PTU Replacement (May 1 – May 25, 2026) After recall repair, PTU failed, multiple warning lights appeared. Returned vehicle to dealership. I again did not report any squeaking brakes, vibrations, clunking noises, or drivetrain symptoms. Second PTU replacement done. The technician documented on the repair order: “Vehicle is now working as design.” 3.New Symptoms Immediately Following Second PTU Replacement (June 4 – June 13, 2026). Immediately after picking up the vehicle on May 25, 2026, I noticed several new symptoms that had not existed before the PTU replacement: • Clicking noises • Clunking noises when applying the brakes • Vibrations throughout the vehicle while in reverse with the brake pedal applied • Abnormal driveline behavior. Returned vehicle to the dealership on June 4, 2026 for evaluation. I was informed that the vehicle required: • Front brake replacement • Rear driveshaft replacement. Repair order : “Upon inspection, the technician found excessive play in the drive shaft. Also noticed front brakes squeaking.” No explanation was provided as to how these conditions developed immediately after the PTU replacement or why no s

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 65 MPH, the vehicle suddenly lost motive power following a loud screeching sound. The Check Engine warning light illuminated, and the vehicle started to misfire upon depression of the accelerator pedal. The contact managed to drive the vehicle to the local mechanic, where diagnostic testing revealed a misfire in cylinder #3. Further investigation confirmed internal cylinder damage, which resulted in total engine failure. The mechanic ordered a replacement engine long block from Albany Chrysler Center, Inc. (34650 225th Ave, Albany, MN 56307). After a two-month wait, the part arrived; however, the dealer was sent a complete engine assembly instead of a long block, which required additional repair costs. The manufacturer has not yet been notified and the vehicle remained unrepaired. The failure mileage was approximately 95,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train). The contact stated that during routine maintenance, information pertaining to a "Do Not Drive" recall, and diagnostic trouble codes: C1417-97 and C1494-07 were retrieved. The contact stated that while taking the vehicle to a dealer, the contact noticed clunking sounds coming from the infotainment system surrounding area. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed and needed to be replaced, but the parts were not available. The vehicle was then taken to the residence of the contact's sister and was parked. The manufacturer was notified of the failure. The failure mileage was approximately 99,800.

The contact owns a 2019 Jeep Cherokee. The contact stated that the Four-Wheel Drive Service light was illuminated. The vehicle was taken to a certified mechanic, who retrieved diagnostic trouble code: C1417/97, indicating a transfer case failure. The vehicle was not repaired. The contact completed some research online and found information about NHTSA Campaign Number: 25V011000 (Power Train), which explained the same failure. The vehicle was taken to the dealer, who confirmed the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the vehicle was not covered under warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 45,756.

My 2019 Jeep Cherokee Limited has a diagnosed failure of the two speed Power Transfer Unit (PTU), which is the exact subject of active NHTSA Campaign 26V290000/Jeep Recall 40D. Ed Martin Jeep in Anderson, Indiana provided me with written diagnostics confirming the failure. However, they stated “the part is on back order for 4-6 months” and even explicitly told me “the Jeep is fine to drive, nothing should happen to it”. The official NHTSA Safety reports warns this failure causes an unrecoverable loss of motive power at any speed and severe park rollaway risks. Driving this vehicle for half a year presents an extreme, life threatening safety hazard, and the manufacturer/dealer is failing to provide me with alternate safe transportation while the part is on backorder.

My vehicle has 81000 miles and the PTU/transmission went out. After doing some research about this issue I discovered that it is a very common problem with jeeps from 2014 to 2024. To get it repaired is $3,000. Seems like Jeep was installing bad transmissions. They should recall these and cover the coast for repair.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at 10 MPH, the contact noticed an abnormal loud clicking sound. The contact stated that the failure occurred while the transmission was in the lower gear. In addition, the contact stated that while the vehicle was parked on a slanted hill surface, the vehicle rolled backwards significantly. The contact stated that the emergency brake was enabled. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed PTU. The dealer was made aware of the failure. The vehicle was scheduled for diagnostic testing at the dealer within the next couple of days. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure.The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 141,000.

Delayed response to gas pedal, stalling, delayed shifting. Stalling when suppose to accelerate. No response from transmission for a few seconds when accelerating.

Vehicle began shaking and stuttering while driving. "4WD System Unavailable Service Required" Message appeared. Local mechanic stated there is an issue with the PTU. Checked the VIN and no recall has been issued for this vehicle but a recall was recently announced for Jeep Cherokees 2019-2023

The car will randomly display that the start/stop function is disabled. It will also just randomly stall out for no reason. Sometimes multiple times in a row. Restarting the car may cause it to stop. Have had it looked at many time and because the start/stop error may not be happening at the time or the engine will not stall all of the shops have stated there is nothing wrong with the car. It seems to do it more when the temperature outside is above 80 degrees. This happened for many months. It will typically stall out while at stop lights, to date it has not stopped while actively moving.

The vehicle was found to have severe, pre-existing structural and frame damage that compromises its overall crashworthiness and structural integrity. This includes improper prior repairs that mask structural deficiencies. The vehicle is currently available for inspection upon request. Operating a vehicle with unaddressed structural frame damage and substandard prior repairs poses an immediate safety risk. In the event of a collision, the vehicle’s crumple zones and structural pillars may fail to protect the cabin as originally engineered, severely increasing the risk of catastrophic injury or death to myself and my passengers. Yes. The structural damage and improper prior bodywork were formally identified and documented during an automotive inspection. The vehicle's structural integrity and repair defects have been documented via a professional inspection. Despite these documented findings, the dealership (Carvana) and the warranty administrator (SilverRock) are currently refusing to properly address or resolve the structural safety failures. There were no electronic dashboard warning lamps or messages, as this is a physical, structural safety defect stemming from undisclosed prior damage and inadequate repairs rather than an electronic system failure.

The contact stated that while driving, the vehicle experienced a loss of power. The vehicle was taken to the dealer where diagnostic code read C14A7-97. The manufacturer was notified of the failure. The approximate failure mileage was 154,000.

A few weeks ago, on several separate occasions while I was driving, the engine suddenly lost power; power was restored only after I restarted the engine. Subsequently, the yellow PTU warning light illuminated—a situation that is extremely dangerous. I contacted Jeep’s manufacturer for assistance, but they merely deflected the issue, directing me to visit an authorized dealership. When I went to the dealership, however, they in turn referred me back to the manufacturer. They are simply passing the buck between one another. The sudden loss of power in a Jeep while in motion constitutes an extreme safety hazard, yet the manufacturer is shirking its responsibility.

The power transfer unit (PTU) failed at approximately 53,000 miles, which is a premature failure for a major drivetrain component. The issue was confirmed upon inspection. The “Service 4WD” warning light remains illuminated on the dashboard. Additionally, the vehicle pulls slightly to the left while driving. A failure of the PTU affects the all-wheel-drive system and can lead to improper power distribution, loss of traction, or driveline binding. The pulling condition and drivetrain issues create a safety concern during normal driving. Similar PTU failures have been reported in other 2019 Jeep Cherokees and have resulted in recalls and technical service bulletins for similar components, although this specific vehicle was not included. This suggests a broader pattern of premature PTU failure.

​NHTSA ODI Case Update – Supplement to Complaint #XXX ​Vehicle: 2019 Jeep Cherokee Latitude Plus (VIN: [XXX] ) Subject: Dealership Deflection Tactics and Denial of Recall Repair Verification ​This statement is submitted to update my ongoing federal safety complaint regarding the catastrophic failure of the Mopar Two-Speed Power Transfer Unit (PTU) and the resulting loss of motive power/rollaway risks. ​On May 19, 2026, the vehicle was evaluated by an authorized FCA dealership, St. Helens Auto Center (Repair Order #XXX). The certified technician, Don Stockdale, explicitly confirmed the mechanical failure of the recall-associated components, stating in writing: “the propeller shaft at the rear of the PTU feels as though it is dry inside. Very loose and clanking around.” ​Despite verifying this severe manufacturing safety defect, Service Manager April McCall formally refused to submit a corporate Goodwill or Warranty Extension claim to FCA unless I paid out-of-pocket to replace three CV axles, which she claimed were "loose and dry." ​To verify this claim, the vehicle was immediately taken to a secondary licensed automotive facility (Dr. Auto LLC, Invoice #XXX) on May 27, 2026. The independent inspection confirmed that the dealership’s diagnosis was fraudulent. All CV axle boots are completely intact and sealed, meaning the internal grease has not escaped. The front axles have zero play, and the rear axles exhibit only normal, minor factory play. ​The dealership intentionally use

Power train (PTU) failed on the highway huge crash sound and then no power to wheels, transfer case visably broke due to catastrophic failure shockwave cracked housing of my rear difrential too. It is available for inspection. Safety reason is the same as recall 01C / 40D. Sudden loss of automotive power due to sudden blow up of transfer case, causing danger to everybody on the road. not sure if there is loss of metal but im sure it was violent enough to blow some fragments of metal around. Problem cant be reproduced since its visably broken due to sudden blowing up of the PTU. No official inspection but I'll do a teardown soon. My own diagnoses as I'm good with cars is sudden PTU failure. Reasoning is that my engine still starts and my transmition works since it still audibly shifts between park and neutral. havnt tested drive or reverse yet since everything is still connected but will do that soon and write another report as an update to this one. No warning lights at all ever and nothing that i or my wife noticed before, just a sudden bang and no power doing 55 miles an hour. Then it automatically put the handbrake on while im trying to pull to the side of the highway. Im requesting my vehicle to be added to the list of recalls under recall 01C / 40D. For sudden catastrophic PTU failure. My car was build during the period on the recall at 10/2018. for more questions i can be called or emailed

Car loses power and made a loud clunk noise. Warning light said service 4wd. Problem Transfer case needs to be replaced. Happened at 62,000 miles. 2019 Jeep Cherokee ltd with 4x4 and 6 cyl.

Front transfercase blew on the highway. It just happened randomly with no warning.we were stuck with barely amy signal at 2:30am on the side of the highway in the dark. Rear tires also locked up when we were almost stopped. Were able to push it off the road more with 3 people. Thats why the puddle of oil is behind the car. I know its broken because the housing is split open. didnt hit anything road was clear not even a pothole was hit, it has no scuff marks either. It just blew on its own. No warning lights or codes showed up. Im consistent with looking at the temps from the board computer and nothing was weird. Oil, coolant and transmition was all looking good. It is available for review or for pictures to be sent. So far only self diagnose from looking under the car (but its pretty clear). Will tow tomorrow to a car lift and take further pictures with the plastic tray off.

6 MONTHS AGO I WAS DRIVING MY JEEP HOME AND MY SERVICE 4 WHEEL DRIVE LIGHT CAME ON. THE JEEP WAS RUNNING ROUGH BUT MADE IT HOME. HAD JEEP DEALER DO DIAGNOSIC AND IT SAID IT NEEDED TRANSFER CASE HE SAID THE PART WAS APPROXIMATELY $1600 BUT WOULD CONSIDERABLY MORE WITH LABOR. I CONSULTED MY WARRANTY COMPANY AND THEY REFUSED TO FIX IT THEY SAID ITVWAS A BAD PART BEFORE TJE WARRANTY WAS PURCHASED. (ENDURANCE) THE JEEP HAS BEENSITTING TILL I CAN FIGURE OUT IF I CAN TRADE IT IN OR JUST SURRENDER IT NO USE KEEPING A CAR I CANT FIX OR DRIVE. THIS RECALL IS THE EXACT PART JEEPS ARE BEING RECALLED FOR WHY IS MY JEEP NOT INCLUDED THE JEEP WAS ONLY DRIVEN TO WORK AND GROCERY STORE.

The contact owns a 2019 Jeep Cherokee. The contact stated that while her husband was driving 25 MPH, the service four-wheel drive warning light illuminated and then the day after the four-wheel drive is no longer working warning message illuminated as well. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the power transfer unit needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 26V290000 (POWER TRAIN), however the VIN is not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 100,000.

I went to pepboys for a diagnostic test to see what is going on with my car. They informed me that my casing on my rear differential is cracked. I bought my car 2.5 months ago. Also another mechanic told me that Jeep frequently has differential problems. These problems should be handled by the dealership before they sell any car to prevent the new owner having to pay for it if it they have a warranty for 30 days or 1500 miles

When accelerating, the RPMs surge unusually high before the transmission shifts. After the delayed shift, the vehicle jerks hard forward and feels like it is being hit from behind. The shifting feels aggressive and inconsistent, especially during acceleration. In addition, the A/C system was completely rebuilt but continues to intermittently shut off and stop blowing cold air. The infotainment/information center screen also stops functioning in hot weather, especially when outside temperatures are above 90 degrees.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, a grinding/humming noise would come from the vehicle. The vehicle was taken to a certified mechanic, who diagnosed that both the front and rear Power Transfer Units failed, causing additional damage to the bearings. The vehicle was not repaired. The mechanic informed the contact about NHTSA Campaign Number 26V290000 (Power Train), which covers the same failure. The mechanic referred them to the manufacturer. The contact spoke with the dealer, who informed them that the VIN was not included in NHTSA Campaign Number: 26V290000 (Power Train). The manufacturer was informed of the failure, and they too confirmed the VIN was not included. The failure mileage was approximately 96,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that after driving in reverse and shifting back into the drive position, the vehicle did not immediately drive forward. Also, while exiting the fuel stating and attempting to drive into traffic the vehicle did not immediately accelerate while pressing the fuel pedal. During the failures no warning lights or warning messages had displayed. The vehicle was taken to the local dealer who was unable to duplicate the failure and no trouble was found. The failures continued to occur and the vehicle was later taken to a local mechanic who replaced the crankshaft position sensor. The indicated that the failure eventually reoccurred. The manufacturer was not yet contacted regarding the failure. The failure mileage was 34,000.

I was slowing down coming to a stop in a left turn lane. I went to give the car gas to make the turn and for 4 seconds I had no power. My car was stuck in The middle of the intersection. When the vehicle regained power it slammed forward really hard.

10/29/2018 - I had completed safety recall to reprogram powertrain control module. 4/2/2026 - I had PTU unit replaced due to service 4wd light came on So not sure why my 2019 Jeep Cherokee is not under this recall because I'm having to call dealer back today because light came on again yesterday 5/14/2026 after being replaced! Thank You

Air bags did not deploy during my recent car accident, even thought the front end took significant impact.

My vehicle began having gear grinding noise when turning at slow speeds. I brought it to the dealer in January 2023 and they confirmed a PTU failure. The PTU was subsequently replaced under warranty in March 2023. There were no vehicle diagnostic codes related to the faulty PTU. Had it failed while driving, I could have crashed. I am an OEM automotive manufacturing engineer. Feel free to contact me for more information.

The vehicle was making a vibration in the center of the car. I took it to the dealership and they said it was the ptu but that it's not part of the recall.

In January of 2026 the vehicle had a 4WD system unavailable/ Service required message pop up. It would come on and go back off. At the time there was also a whining/ grinding noise present especially at high speeds on the highway along with vibrations. We had the vehicle checked with. Code reader and was told it was sending a false code, and that a fuse probably needed replaced for it to go off. The whining and grinding we thought could be wheel bearings or breaks. Both have been replaced and still have all of the same symptoms. The 4WD service light goes off but comes back on and stays on anytime a bump in the road is hit.

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out the driveway at 5 MPH, the vehicle lost motive power. No warning lights were illuminated. The contact indicated that the failure was related to NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was towed to an independent mechanic who determined the failure was due to the rear differential. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 105,000.

Jeep has loud clicking and grinding noise to back end and associated vibration. Two independent service mechanics have diagnosed it to be related to faulty power transfer unit.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving check engine light had suddenly illuminated and the message "unspecified service unavailable" had displayed along with the 4 wheel drive warning light had illuminated. During the failure the vehicle did not properly accelerate. The vehicle was taken to the local mechanic who diagnosed the PTU had malfunctioned. The vehicle was not repaired. The manufacturer and local dealer was not yet contacted. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V011000(POWER TRAIN). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 81,000.

See attached letter for complaint

2019 Jeep Cherokee. In December 2023, when I took my foot off the brake at a light, the car stalled out and would not start afterward. I was using the auto start/stop feature. Of course it started when the tow arrived, but I took it to the dealer anyway for safety. I had a new starter put in under warranty by the dealer. Code was a faulty starter. In April 2026, the same thing happened and was not covered because the 2 year warranty expired. Stalled out, while taking my foot off the brake at a red light. I had forgotten to turn off the auto start/stop. Thankfully, I was in a safe area and people were able to go around me. Private mechanic said a wire was out of place and a battery cell was a little low. They fixed it, but 1 month later it happened again in May 2026. It was taking a split second longer to start and it did not feel very powerful in comparison (same thing in April). This time, I returned to it after work, and it simply would not start. I assume the starter had simply died due to hearing 1 "click". Not sure why another starter blew in 2.5 years! I am fortunate to not have been stalled on a major highway! They've been coded as faulty starters, but how long are these things actually supposed to last? 2.5 years is way too short. Currently waiting to get my second replacement starter since buying the car used in November 2020. Has over 155,000 miles. No complaints other than this. I do not use the auto start/stop.

The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was at the dealer for a service appointment, the vehicle was diagnosed with a failed rear differential. The contact was informed that the snap ring was detached from the housing unit. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,600.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 40 MPH, the 4WD drive light illuminated. There was oil leaking. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed that the PTO had failed. The vehicle was not repaired due to the part being backordered. The manufacturer was contacted, who confirmed there was no recall coverage and referred to the NHTSA hotline. The failure mileage was approximately 103,231. Car Shield declined the repairs due to Carfax's previous report indicating the failure had already been addressed.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the FWD warning light illuminated sporadically and then disappeared. The vehicle was taken to an independent mechanic, who diagnosed that something in the transmission had failed and needed to be repaired or replaced. The mechanic notified the contact of a possible recall associated with the failure. The contact believes the failure is related to NHTSA Campaign Number: 25V011000 (Power Train). The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

Service four-wheel-drive warning light comes on – intermittently and randomly car still drives but vibrates just a little started at 36,000 miles and continues at 39,000 miles.

I was on a highway in the Middle Lane to accelerate, and after that the car started to lose power and acceleration and the engine started to make noise and I saw smoke behind me. It was only at this point that an engine light came on and then it went off and did not return. It was a safety hazard and dangerous because it lost power on a highway And there were cars around me doing 60 to 80 mph and I had to navigate and then quickly to exit. I exited the highway and pulled off as soon as it was safe, Although I had very little power to do so., The car was towed to a mechanic who said there was a cylinder 1 scoring and cracking of piston. The car was towed to a Jeep dealership who told me it just needed a cylinder pack and it was only $1,000. They kept the car for a week and didn't answer calls until we went over there. The service manager told us we did in fact need a new engine. This is where I bought the car and I still owe $6,000 on it and now I'm looking at a $8,000 job. I have contacted Stellaris and opened a case on April 23rd.

My vehicle has an open PTU recall and when driving down the road my vehicle completely lost power was unable to drive or put vehicle in park in the middle of a turn which resulted in on coming traffic coming towards my vehicle. There were no injuries thankfully. My car was towed to the Jeep dealership in Anchorage, AK to have the PTU recall done as that was the suspected reasoning of the failure. After weeks of back and forth I was told the transmission was damaged and needed replaced and the PTU recall was not able to be done due to the recall instructions. I was quoted 8-12 thousand dollars in repairs which was unrealistic to me. I then had vehicle towed to an auto body shop that could replace the transmission for a lesser price. Once at the auto shop they discovered there was a complete PTU failure which caused the transmission damage and told me to take it back to the dealership for repairs to be covered under the recall. The dealership submitted the information and I was denied the recall and repairs. The dealership informed me I would have to pay for a new transmission out of pocket. However once I had the new transmission testing the PTU recall could damage and that I also need to pay out of pocket for the PTU. This has been extremely frustrating and given the pictures and evidence submitted for PTU failure causing the transmission failure and still being denied I find it absolutely appropriate to submit a claim

While driving ,the vehicle just shuts off while in motion, then dashboard lights come and message says if you want to start vehicle step on brake and push button , but once I push the button it struggles to start. Mechanic ran a diagnostic test and said its the power train control module that is under a recall on other jeeps but not mine.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "Service 4WD" was displayed, immediately followed by the message "4WD System Unavailable". The vehicle was taken to the dealer, where a diagnostic test was performed, and the contact was informed that the Power Transfer Unit(PTU) was inoperable and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.