2018 Jeep Cherokee complaints

Service shifter message comes on while reversing the car and all the lights on shifter come on and car suddenly stops.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 35 MPH, she started to smell a burning odor. The contact stated no warning light was illuminated. The contact's father inspected the vehicle and noticed that the oil level was low; he also noticed that there was an oil leak but could not determine the location of the oil. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V670000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

Start/Stop System - As I was pulling out of a parking lot I stopped and then needed to get a quick insert into traffic. As I started to accelerate the system shutdown and sputtered before starting again, needless to say I was almost rammed by traffic. This happened two times on the same day I was almost hit because of the Off/sputter/restart sequence.

My Jeep Cherokee with only 43,000 started to randomly give me error messages that says "service shifter". This has happened multiple times when I am driving and all my lights on the shifter light up red and I am unable to determine what gear I am in. I have to stop driving turn my engine off and back on to get this to correct itself. In addition, one day I was driving and all of my headlights flickered and all of my dashboard lights went out for 5 seconds then came back on. My battery has died twice now recently and there was nothing left on. Due to these issues and the fact that I do not have a check engine light on, I called Jeep to see if there have been any recalls or other complaints, I was informed that there have not been. I have been doing some research online to find multiple forums where people with 2018 are having the exact same issue. This is posing a safety risk and I would like to see what steps can be taken since I am not the only one.

Service shifter error

Myself along with several other that I have researched have been having problems with SHIFT SERVICE on our jeep Cherokee cars

Service shifter warning light and It seems like it's happening to a lot of jeep. I believe it should be a recall.

This vehicle is a 2018 jeep with 37700 miles on it. When driving the recently it would stall in traffic. Then it was difficult to restart for a few minutes then it would start again. But yesterday it stalled in city traffic and wouldnt restart. No error message on the dashboard. So i had to have it towed to the dealer. The dealers early assessment is that their significant oil loss in the engine. The engine appears to be damaged now. From the recent oil leak. Dealer stated its not from owner neglect or abuse of the vehicle. The engine shouldnt fail for a 3 year old car with 37,000 miles on it and no neglect. Its a manufacturers issue. This vehicle is my daughters college transportation. Thank God she wasnt rear ended when the car stalled and wouldnt restart.

Car shuts down after seeing "service shifter"

Engine stall, shuts down while driving

Coming to a stop at a stop sign and the dash made a ding followed by the engine light coming on, the shifter went into park on its own, the display stated “Shift to park and then select desired gear”, lights flashed on the shifter console. Unable to drive I had to restart more than once. Car barely restarted before I was able to shift again and continue home.

The other day yet again, a “service shifter” error showed up on my jeeps dashboard shortly after I started to the vehicle. The error showed on the dash and all of the lights on my shifter turned solid red. This is a big safety issue and seems as if there could be some electrical or power train components malfunctioning internally in my Jeep. After turning the car of and then on again, the error did not come back on. This happens repeatedly every few months or so and is very concerning. I took it to my hero dealer and they stated they could find any faulty codes when running diagnostics and they was nothing they can do. This issue needs to be addressed with Jeep and a recalled needs to be issued immediately before this leads to serious malfunctioning while operating.

Driving on Hwy 156 close to hanston city , Kansas a deer came out of nowhere and hit my car , as soon I hit the deer it hit the front of the keep, it lost power immediately, it was still running slowly and temperature on the dashboard said 186, all lights in the dashboard where red, smoke was coming out and I keep driving it till i find a dirt road. No airbags dispatched, there was oil and smoke all the time .

All of the lights came on on the shifter while driving and the dash warning stated there was a shifter problem. The check engine light was also illuminated. This issue put my child's safety at risk as she had to pull over on the side of the interstate not knowing if the car would continue to operate in drive. The car had previous problems that resulted in a sudden engine stall making her fear it was too risky to continue to drive. This problem is not rare, and Jeep should be required to fix it.

Driving down the highway the sunroof on our 2018 Jeep Cherokee exploded.

I HAVE ONLY HAD MY CAR 3 YEARS AND MY CAR IS ASKING FOR A SHIFTER SERVICE. THE 4 LIGHTS TURN ON. MY CAR SHUTS OFF WHEN I DRIVE AND MESSAGE SAID IT WENT FROM DRIVE TO PARK AND SHUTS OFF. THIS IS A SAFETY ISSUE BECAUSE IT JUST SHUTS OFF WHEN I AM DRIVING. IT CAN CAUSE AN ACCIDENT. I HAVE LET THE DEALER SHIP KNOW OF THE ISSUE. I SHOULD NOT HAVE TO PAY FOR A DEFECT. I TRULY BELIEVE THAT THIS A MANUFACTURE DEFECT AND I SHOULD NOT BE RESPONSIBLE FOR THE REPAIRS. I HAVE NEVER HAD AN ISSUE WITH A SHIFTER AND ITS ONLY BEEN 3 YEARS THAT I HAD MY CAR. I ONLY HAVE 60,088 MILES. THIS STARTED ABOUT A MONTH AGO.

A message stating service shifter continues to come up and car has now started to stop/stall in the middle of driving now. Car dealership has no clue what it is and I am seeing online many others having the same issue. Very dangerous when the car just starts to stop out of nowhere even without the message not on as it can cause accidents.

The parking brake pops on when I'm driving done the road!!! Often times when I start my car and put my car in Reverse or Drive and remove my foot from the brake the parking brake pops on and I start sliding down the road until my car stops!!! The major issue is when I was driving down a HWY at 37MPH no on coming traffic or no traffic behind me thankfully my parking brake engages and I fly into the steering wheel with a seat belt on and thankfully my 5 year old was fully bucked into his car seat and left unharmed!!! Although what if my Jeep does this with other vehicles around??? It's a super big safety and hazard!!! I won't ever purchase another Jeep!!

Sunroof exploded driving down interstate 54 East out of Jefferson City MO. No objects struck the sunroof. Sunroof was closed at the time of the incident fortunately, if it had been open passengers in the vehicle were likely to be harmed by this failure. It was a sunny afternoon around 70 degrees outside. Vehicle has 45k miles on it and is in good condition otherwise. Vehicle has been returned to the dealer for repair. I will be contacting Chrysler regarding the incident.

Unknown, my vehicle keeps cutting off in the middle of driving. It's a safety Hazzard to me and everyone else.

Twice so far on this particular Jeep, all of the lights on the shifter light up and on the display above the steering wheel it displays the message “Service Shifter”. The issue will go away once the Jeep is shut off and turned back on. I have researched this online and a ton of people are having the same exact issue with low mileage. This needs resolved ASAP. I would hate to see what happens if we’re driving or to get left stranded somewhere.

While driving, all lights on gear shifter all light up and message on screen will say shifter needs service. Stays on while driving. Typically occurs at night. When I start the vehicle the next morning the light isn’t on.

A warning came on to service the shifter.This has happened several times. I just learned how to report it.

In two instances, I have been driving my car and the car dies. Both times there was no oil. I take my car for regular servicing and oil changes and have also taken it to the dealership as I felt it was burning oil too rapidly. They determined there was no issue but I am having to put 3+ quarts every 3000-5000 miles even with oil changes. But when the oil is low there is no indication and the car will die WHILE DRIVING.

When driving, car completely turns off with no warning. No icons are lit to possibly tell of issue. Car has done this numerous times

I keep getting a service shifter warning.

After backing out of a parking spot, I received a "service shifter" warning on my instrument panel and all the indicator lights on my shifter illuminated. After turning the car off and back on, the warning went away but reappeared mid-drive a day later. Concerned that my car may not be fully in gear, or that it might slip out of gear, I made an appointment with my dealership. After inspection, they confirmed that there was an intermittent short in the shifter and it would need to be replaced. Through my own independent research, I found countless reports of the same issue in this vehicle, which the dealership confirmed to me that it is a common problem they are aware of. If this is a common problem, and consumers are forced to spend thousands to repair the issue on relatively low mileage vehicles, it seems to me that a recall may be in order.

When turning and/or accelerating from a stop engine stalling and won’t turn on until after a few tries. Also, oil light for a split second and battery light once stalled. Have had numerous fresh oil changes and once about 50% life on oil give or take the car starts to have these problems.

Had a recall fixed recently. Now showing three Errors. P2122, P0123, P0222

Service shifter and all lights on gear shifter light up

Vehicle was purchased brand new 04/06/2018. Within the first month (after putting on 500 miles), the battery had to be replaced. On 06/17/2021, the alternator, battery and sensor had to be replaced at a total cost of $1234. Now, the "SERVICE SHIFTER" light is appearing on my console and it cost me $160 just to run diagnostics at the dealership where I purchased the vehicle and I am told that the gear shift module and wiring harness will have to be replaced at a cost of an additional $460. The vehicle has not yet reached 35,000 miles. After doing an on-line search, it seems this is a very common problem with the JEEP Cherokee models from 2014 - 2018.

All lights on shifter console light up red and light which says "Service Shifter" shows up on dash. Reviews of this problem online is showing it to be a common problem.

The "Service Shifter" message appeared in the display on 27 July 2021. I contacted the dealership to schedule an appointment. My appointment was 2 August 2021. My factory warranty expired in July 2021. The service advisor stated that the repairs would not be covered under the factory warranty if it was still active. The wire harness and the bevel had to be replaced. I contacted Chrysler via email to inquire as to why this repair is not covered by the manufacturer. They replied "Thank you for contacting Jeep Customer Care. I am sorry to learn that you had concerns with your Shifter and I do understand your frustration. Unfortunately, this is not an Open Recall on your vehicle at this time. If it does become an Open Recall in the future, you are able to submit for reimbursement review. At this time due to the Warranty expiring, and it not being an Open Recall we are unable to assist you with the costs. Please do not hesitate to contact us if you need any further assistance by calling us at 877-426-5337." There has been numerous complaints about this issue and the manufacturer has done nothing to resolve this problem. Like most Jeep owners with the same issue, we have to pay for the repairs which is about $600.00. This is a safety issue that should not be ignored. The vehicle could shift into park while driving which, according the other Jeep owners, has happened or the engine will shut off. I think the manufacturer should notify all Jeep owners of this problem and issue a Recal

While engaged in cruise control at 63mph, going up a hill, upon desending hill car unexpectedly starts to down shift and accelerate to 70+ before I disengage cruise control through brake pedal usage. This has happened repeatedly while desending hills in a mountain terrian area, Does not repeat while driving on flat roads.

Made a right turn onto a street and heard a single ding(the same ding it makes if seatbelt is off) then the car turned off, the red battery light briefly came on and then turned off. I rolled out of traffics way onto the shoulder and placed my car in park and tried to restart it. Car would not restart initially. After 3 tries the vehicle restarted and I was able to make it back onto the road. - the engine shut off and the power steering went out. these are available for inspection upon request. -The vehicle stalled in the middle of traffic so not only my safety but the safety of other drivers was at risk as my vehicle was turning a corner and not able to accelerate as other drivers came up behind me causing them to swerve. -the problem has not been reproduced or confirmed by a dealer or independent service center however my wife and I have experience the same issue at two different times. -The vehicle has been inspected by the dealership where the vehicle was purchased brand new and they were not able to provide an answer to the problem. -There were no warning lamps or other symptoms prior to the failure.

Car consistently has airbag lights going on and off with no clear reason. The dealer “fixed” it and said that there was a loose connection and the cleaned it and fixed it. Cost me $200 and within a week it was back to intermittently turning on and off

Service shifter light on and air bag light on

Car turn off on its own error code P2172 U1428 maybe throttle body. Other Jeep have a recall on this but my vin isn’t included.

Car stalled entering onto highway. Alternator went out.

I was getting a service shifter light and called the dealer and the said it was a recall it needed a system reboot to bring it in. I did. But that did not fix the problem the light is still on and after doing research it really is the wiring for the shifter. Which can cause the vehicle to not signal what gear it is in. My car had failed to to indicate which gear it has been in multiply times.

Vehicle has approximately 40,000 miles and the "service shifter" light has come on about 6 times. Each time, if the vehicle is turned off & restarted, the light doesn't come back on for a few weeks. It has never come on while driving. This condition has not been replicated by a dealer or mechanic. The vehicle seems to drive fine.

Everytime we drive our vehicle for longer than 10 minutes a warning indicator light comes on which says "service shifter". All the lights on the shifter come on and you can no longer tell when you are in drive, park, etc. When you turn the vehicle off the system resets, but it will come back on again. The dealership inspected it and found no fix for the issue. To me, this seems highly irresponsible and reckless to allow something like this to occur in a vehicle. Numerous people with Jeep Cherokees have experienced the same thing and I believe there needs to be a recal related to the shifting/electrical system.

I WAS DRIVING ON THE CITY STREET COMING TO A STOP SIGN. I STOPPED AT THE STOP SIGN AND WHEN I WENT TO PULL OUT, THE CAR SLOWED DOWN, PUTTERED AND THE ACCELERATED MORE THAN I GAVE IT GAS TO. THEN I GO TO THE GAS STATION & PULLIN INTO THE PARKING LOT, THE PARKING LOT HAS SOMEWHAT OF A STEEP INCLINE, WHEN I GO TO PULL IN, THE CAR PUTTERED AND THE DIES . AND THATS WHEN THE SERVICE SHIFTER CAME ON . I FOLLOWED THE DIRECTIONS OF THE SERVICE SHIFTER BUT THAT DIDNT WORK. I TURNED THE CAR OFF AND ON, IT STARTED UP FINE AND THE SERVICE SHIFTER TURNED OFF.

"SERVICE SHIFTER" WARNING COMES UP ON THE DASH AT DIFFERENT TIMES. IT MAY BE AT START UP OR WHILE DRIVING. IT'S A SERIOUS PROBLEM. YOU HAVE A MINIMUM OF 400 COMJLAINTS ALREADY. JUST BOUGHT THIS 2018 JEEP CHEROKEE ON 5/8/2021 AND WE ARE HAVING PROBLEMS ALREADY. I CALLED THE DEALER AND THEY SAID THEY NEVER HEARD OF THIS PROBLEM, OR IS IT THAT THEY DON'T KNOW WHAT THE FIX IS? MANY OF THE OWNERS OF THESE CAR ARE STUCK IN A CIRCLE JERK...DEALER SAYS IT DOESNT EXSIST AND YET IT KEEPS HAPPENING. PLEASE INVESTAGATE THIS PROBLEM AND FORCE THE MANUFACTURE TO FIND THE FIX. I KNOW MY DEALER KNEW OF THE PROBLEM BUT ELECTS NOT TO ADMIT IT. THE PROBLEM IS THAT IT DOES NOT THROW A CODE SO NOTHING SHOWS UP. I CHECKED MINE TWICE WITH MY OBD READER AND I EVEN DROVE AROUND WITH IT CONNECTED TO SEE IF IT WAS A DRIVABLITY PROBLEM BUT THAT PRODUCED NOTHING. VERY SORRY THAT I PURCHASED THIS CAR! NEVER OWN A CHRYS. PRODUCT AGAIN.....AND I WILL NEVER PURCHASE ANOTHER CAR FROM THIS DEALER.

POWER TRANSFER UNIT FAILED , 2014-2017 MODELS THE SAME AS MINE HAVE BEEN RECALLED FOR THIS VERY TYPE OF FAILURE. MY 2018 WAS BUILD WITH EXACT SAME PTU ASSEMBLY. I THINK MINE SHOULD BE COVERED UNDER THIS RECALL WAS DRIVING TO STORE ON HWY 26 8 MILES WEST OF SWAN VALLEY IDAHO, CRUISE CONTROL SET AT 65 MPH , LOUD BANG, LOST ALL FORWARD MOTION,COASTED TO SIDE OF ROAD, PUT IN PARK AND VEHICLE ROLLED BACKWARDS INTO DIRT ON SIDE OF HWY, BRAKED AND SET PARK BRAKE, CALLED TOW TRUCK AND VEHICLE IS AT LOCAL JEEP DEALERSHIP, COULD HAVE KILLED ME IF CONDITIONS WERE DIFFERENT.

MY JEEP WOULDNT START(05/04/2021) SO I BOUGHT A NEW BATTERY (05/05/2021).BUT I NOTICE TODAY (05/06/2021)THAT THE CLOCK HAD RESET ON IT OWN( SO I GOT TO NE LOSING POWER) AND MY SERVICE SHIFTER CAME ON AA WELL WHILE IN MOTION

'SERVICE SHIFTER' COMES ON. DEALER SAYS THERE'S NO ISSUE. THIS HAS HAPPENED WHILE I'M DRIVING AND AT IGNITION START UP.

DURING TRANSIT DOWN THE STREET AND ONCE THE CAR TURNED ON IN THE DRIVEWAY, THE SHIFTER COLUMN LIGHTS ARE LIT UP IN RED, THE DASH READS SERVICE SHIFTER. PLEASE HELP US AND OTHERS RESOLVE THIS ISSUE AS IT IS A HIT AND MISS WITH THE DEALERSHIPS AND JEEP STATING THAT IT IS NOT AN ISSUE ENOUGH TO CALL IT A RECALL WHEN THERE ARE DOZENS IF NOT HUNDREDS WITH THE SAME ISSUE.

AT RANDOM TIMES THE MESSAGE "SERVICE SHIFTER" APPEARS, AND ALL OF THE LIGHTS ON THE SHIFTER TURN RED. THIS HAS HAPPENED ABOUT A DOZEN TIME AND HAS HAPPENED WHEN IN DRIVE(ON HIGHWAY AND STREETS) AND WHEN IN PARK. IF I TURN THE CAR OFF AND ON THE MESSAGE DISAPPEARS. FROM ALL THE RESEARCH I'VE DONE IT APPEARS TO BE HAPPENING TO A LOT OF JEEP (2014-2019) OWNERS. SEEMS VERY DANGEROUS!!!

WHILE DRIVING ON A CITY STREET OR HIGHWAY WHEN MY VEHICLE COMES TO A STOP IT STALLS OR WHILE DRIVING AT LOW SPEED. UPON CHECKING THE OIL IT WAS DISCOVERED THAT THERE WAS NOT EVEN A QUART LEFT NO INDICATOR LIGHT NO OIL CHANGE NOTIFICATION; I HADN'T YET REACHED THE MONTHS OR MILEAGE ON THE STICKER RECOMMEND BY THE MECHANIC SHOP WHERE I GET MY OIL CHANGED,