2018 Jeep Cherokee complaints

ALL SERVICE LIGHTS ARE FLASHING WHEN CAR IS STARTED.

WHILE COMPANY EMPLOYEE WAS DRIVING THE VEHICLE, WITHOUT WARNING, THE ENGINE SHUTS DOWN. IT HAS HAPPENED NUMEROUS TIMES, AT HIGHWAY SPEEDS, AND ALSO IN TOWN IN TRAFFIC WITHOUT WARNING. THE JEEP DEALER SAID IT NEEDED AN OIL CHANGE, BUT THE OIL LIFE MONITOR SAYS THERE IS STILL 56% OIL LIFE REMAINING. AFTER THE OIL CHANGE, THE PROBLEM SEEMS TO GO AWAY FOR A WHILE. AFTER RESEARCHING, IT APPEARS TO BE RELATED TO THE VEHICLES HYDRAULICALLY DRIVEN VARIABLE VALVE TIMING. JEEP SAYS THE VEHICLE IS LOW ON OIL, THAT'S WHY THE OIL CHANGE FIXES THE PROBLEM, BUT NO OIL LIGHT OR ANY OTHER WARNING EVER COMES ON. THE VEHICLE JUST DIES AND THEN RESTARTS AFTER COASTING OFF THE ROAD OR STOPPING IN THE MIDDLE OF TRAFFIC.

THE CAR HAS START UP PROBLEMS, THE CAR STALL AND JERKS WHEN BREAKING. THE BATTERY ON CHARGES TO 45% ( THIS IS A NEW CAR). THE ENGINE WAS SMOKING PURFUSLY LIKA AN 1980S CAR. ALL LIGHT FLICKER IN THE CAR AMD NOW THE CAR IS UNDRIVABME WITH NO HELP FROM DEALSHIP OR FINANCE. ITS LIKE I'M ON ME OWN STUCK WITH A LEMON.

REGARDING RECALL 18V-524 FOR THE POWERTRAIN CONTROL MODULE, FCA REPORTS THAT THE REPAIR PARTS ARE NOT AVAILABLE AND THERE IS NO ETA

UNABLE TO FILL GAS TANK - NOZZLE KEEPS TURNING OFF AND SPITTING GAS OUT OF SPOUT. TRIED SLOWING DOWN FLOW BUT AFTER TANK IS ABOUT 3/4 FULL IT JUST KEEPS CLICKING AND GOING OFF. THIS HAS HAPPENED AT THREE DIFFERENT FUEL STATIONS OVER THE LAST TWO WEEKS. MY JEEP HAS ABOUT 15,000 MILES ON IT AND THIS HAS BEEN THE STORY FOR THE LAST 3,000 MILES.

FOR THE PAST THREE MONTHS SINCE LABOR DAY OF 2018, MY 2018 JEEP CHEROKEE LATITUDE HAS NOT STARTED ON SEVERAL OCCASIONS. EVENTUALLY IT DOES START BUT IT WILL ALWAYS SAY, "CANNOT READ KEY FOB". I HAVE DISCOVERED THAT IT'S WORSE WHEN I USE THE REMOTE START TO WARM IT UP. WHAT'S REALLY WEIRD IS THAT I HAVE DISCOVERED THAT WHEN I GET OUT OF MY VEHICLE AND GO TO THE BACK HATCH AND USE THE REMOTE TO LOCK AND UNLOCK THE DOORS, IT STARTS AFTER THAT. GO FIGURE. JUST THIS WEEK, THE DRIVER SIDE DOOR WOULDN'T SHUT TWICE WITHIN THREE DAYS. THE LATCH WAS STUCK. EVENTUALLY, AFTER TRYING JUST ABOUT EVERYTHING I COULD THINK OF LIKE TURNING THE VEHICLE ON AND OFF AND LOCKING AND UNLOCKING THE DOORS FROM THE INSIDE OF THE VEHICLE, I TRIED USING THE REMOTE TO LOCK AND UNLOCK THE DOORS, AND THEN THE DRIVER SIDE DOOR SHUT PROPERLY. I DON'T UNDERSTAND WHY SUCH A NEW VEHICLE PURCHASE BRAND NEW IN APRIL OF THIS YEAR WITH LESS THAN 14, 000 MILES ON IT WOULD HAVE SO MANY PROBLEMS. THE DEALERSHIP IS PICKING IT UP AGAIN TOMORROW FOR THE THIRD TIME TO ATTEMPT TO FIX IT. LAST CHANCE. IF NOT FIXED THIS TIME, I WILL BE GETTING LEGAL REPRESENTATION. NOT SURE IF THESE ARE SAFETY ISSUES BUT I KNOW THAT DRIVING DOWN THE ROAD WITH THE DOOR NOT CLOSED PROPERLY COULD BE A HAZARD. I AM JUST WONDERING IF SOMETHING ELSE MIGHT GO WRONG WITH IT NEXT. I AM REALLY DISAPPOINTED IN THIS VEHICLE TO SAY THE LEAST!

SERVICE SHIFTER LIGHT CAME ON.. 2 DAYS LATER CAR TURNED OFF WHILE IN DRIVING SAYING CHANGE GEAR BUT I WAS CURRENTLY IN THE CORRECT GEAR . VERY DANGEROUS I WAS DROPPING MY SON OFF TOO SCHOOL AND CAR STOPED IN THE MIDDLE OF TRAFFIC

WHILE IN MOTION WITH CRUISE CONTROL SET AT 65 MPH THE TRANSMISSION JERKED TWICE AND THE ENGINE REVVED UP AND AS IF IT WAS IN NEUTRAL, STAYED THAT WAY AS IF THE ACCELERATOR WAS STUCK. I HIT MY BRAKES BECAUSE WE WAS LOSING SPEED AND WHEN STOPPED I TRIED TO PUT IN PARK BUT IT SOUNDED AS IF GEARS WAS GRI. DING I HAD TO SHUT OFF THE JEEP TO MAKE IT STOP REVVING. I WAS IN THE MIDDLE OF THE 4 LANE AND COULD ONLY SHIFT TO NEUTRAL AND ROW BACKWARDS INTO THE MEDIAN. I WAS UNABLE TO PUT BACK IN DRIVE WITH PUT GEARS GRINDING. I HAD BEEN DRIVING APPROXIMATELY 40 MINS AT A SPEED OF 60-70 WHEN THIS HAPPENED. NO WARNING LIGHTS AND NOTHING ON THE DASH AT TIME OF ISSUE.

1.)THE DOOR KNOB/HANDLE IS BURNING HOT THAT YOU COULD HARDLY HANDLE IT OR GRAB IT. 2.) WHEN TURNING, THERE IS A SQUIZZING SOUND AT THE REAR WHEELS AND COULD HARDLY PULL FORWARD, SOMETHING LIKE HOLDING BACK. 3.) WHILE IN TOTAL STOP, ENGINE ON, THERE IS A CLICKING SOUND WHEN STEPPING ON BRAKE AND IT CAN ALSO FEEL THE CLICKING SOUND WHEN PLACING YOUR HAND AT THE SHIFT LEVER. WHAT IF MAKING A TURN, THEN IT WONT MOVE IN THE MIDDLE OF A BUSY RAOD? WHAT IF, WHILE DRIVING ON THE FREEWAY THE DRIVER SIDE BURNS,DRIVER CANNOT GET OUT.

AFTER STARTING THE CAR AND LEAVING MY DRIVEWAY FOR THE LAST 2DAYS, I GET ABOUT 1/2 MILE DOWN THE ROAD AND AN INDICATOR COMES ON TELLING ME THAT SHIFTING WHILE DRIVING CAN'T BE DONE. THE CAR SHUTS COMPLETELY DOWN AND I HAVE TO MAKE A SUDDEN STOP TO TURN THE KEY OFF. THE STEERINGWHEEL LOCKS UP MAKING IT IMPOSSIBLE TO GET OUT OF THE ROAD. WHEN I TRY TO RESTART, IT ACTS LIKE STARTER IS FIGHTING TO TURN ON. I HAVE TO GIVE IT FUEL TO GET IT TO START. THEN I DON'T HAVE PROBLEMS THE REST OF THE DAY

WHILE DRIVING HIGHWAY SPEEDS THERE IS A VIBRATION BETWEEN 60 AND 80 MILES PER HOUR. I HAVE HAD THE TIRES REPLACED, RIMS REPLACED AND NO CHANGE IN VIBRATION. IT HAS STARTED SINCE I OWNED THE VEHICLE WITH 7 MILES ON THE ODOMETER TILL TODAY WITH 9000 MILES ON IT. THE DEALER CLAIMS THAT THIS IS NORMAL THROUGHOUT THE LINE OF CHEROKEES AND IS JUST "ROAD VIBRATION" BUT TALKING WITH OTHER OWNERS THIS IS NOT THE CASE AND THEY DO NOT EXPERIENCE THE SAME THING. IT DOES TEND TO FADE AWAY DURING LONG LEFT TURNS ON THE FREEWAY BUT APPEARS AS SOON AS THE VEHICLE STRAIGHTENS. NUMEROUS ATTEMPTS TO GET THE DEALERSHIP TO FIX THIS HAS RESULTED IN NO HEADWAY AS THE DEALER CLAIMS THAT THIS IS NORMAL.

MONDAY‎, ‎AUGUST‎ ‎13‎, ‎2018 THE JEEP CHEROKEE WAS IN FOR ITS FIRST OIL CHANGE. MINUTES AFTER RECEIVING THE VEHICLE FROM THE OIL CHANGE AND DRIVING OFF THE DEALER LOT AT 10:07 AM RECEIVED THE CHARGING/BATTERY INDICATOR ALONG WITH THE AUTO START/STOP ERROR INDICATOR. SECONDS LATER WHEN TRYING TO TURN THE JEEP BECAME VERY DIFFICULT TO TURN. THE VEHICLE BEGAN TO EMIT A BUNCH OF SMOKE. WHEN WE RETURNED TO THE SERVICE CENTER AT THE DEALER, IT WAS EXPLAINED THAT A FAULTY O-RING ON THE OIL FILTER CAUSED THE LOSS OF 2 QUARTS OF OIL. SMOLICH MOTORS SERVICE CENTER FAILED TO NOTE THE AUTO START STOP ERROR AND NO ERROR WAS PRESENT AFTER THE LOSS OF OIL WAS REPLENISHED AND WE RECEIVED THE VEHICLE BACK DESPITE BEING SHOWN THE PICTURE OF THE ERROR. THEY DID NOTE THE O-RING FAILURE AND THE LOSS OF 2 QUARTS OF OIL ON THE SERVICE ORDER RECEIPT. THURSDAY‎, ‎SEPTEMBER‎ ‎6‎, ‎2018 9:28 AM WHILE TURNING FROM BADGER ST ON TO THE BEND PARKWAY THE CHARGING/BATTERY LIGHT APPEARED WITH THE MESSAGE TO SERVICE THROTTLE CONTROL AND AGAIN EXPERIENCED DIFFICULT STEERING WHILE NARROWLY AVOIDING A COLLISION WITH A SEMI TRUCK.

WHILE DRIVING CAR COMPLETELY LOSES ALL POWER. BECOMES DIFFICULT TO CONTROL. CANNOT BE STEERED OR MOVED. TURNING ONTO A STREET AT LOW SPEED IN A VERY BUSY INTERSECTION WITH STREETCAR TRACKS. CAR COMPLETELY SHUT DOWN AND BECAME INOPERABLE. VEHICLE STUCK IN TRAFFIC WITH STREETCAR AND TRUCKS ALMOST HITTING IT FROM BEHIND. COULD NOT BE PUSHED. *DT UPDATED 10/18/18*JB

WHILE DRIVING MY DASH WILL SUDDENLY STATE "SERVICE SHIFTER" AND ALL MY GEAR SHIFTER LIGHTS WILL BE LIT UP. THE ONLY WAY I GET THEM OFF IS I HAVE TO PULL OVER, STOP, TURN VEHICLE OFF, AND RESTART IT. THIS HAS HAPPEN IN TOWN AND ON THE HIGHWAY. THIS HAS HAPPENED NOW SEVERAL TIMES OVER APPROXIMATELY 4 MONTHS NOW. THE FIRST TIME BEING WHEN I GOT MY FIRST OIL CHANGE.

TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE PARKING SYMBOL ON THE GEAR SHIFT MECHANISM AND ALL THE LIGHTS ON THE GEAR SHIFT MECHANISM ILLUMINATED. COURTESY CHRYSLER DODGE JEEP RAM FIAT (607 ENTERPRISE PARKWAY, BREAUX BRIDGE, LOUISIANA 70517, (337) 240-9947) DIAGNOSED THAT THE COMPUTER SOFTWARE MALFUNCTIONED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

ON TWO DIFFERENT OCCASIONS THE ENGINE SHUT OFF UNEXPECTEDLY AND WITHOUT WARNING WHILE DRIVING. ONCE ON A HILL, THE NEXT TIME ON A HIGHWAY. THERE WERE NO INDICATOR LIGHTS OR OTHER WARNING SYSTEMS IN PLACE. WHEN IT HAPPENED THE STEERING FAILED AS DID ALL BRAKING SYSTEMS. THE CAR WAS BROUGHT BACK TO THE DEALERSHIP. BOTH TIMES OIL WAS BELOW READABLE LEVEL. IT WAS ALSO LOW PRIOR TO DEALER RECOMMENDED OIL CHANGE PERIOD. I WAS TOLD AN OIL CONSUMPTION TEST NEEDED TO BE DONE, BUT IT WAS SAFE TO DRIVE. WHEN OIL CONSUMPTION WAS DEEMED LOW, I WAS TOLD THAT JEEP CORPORATION REQUIRED THAT THE TEST BE REPEATED AND TO DRIVE ANOTHER 1,000 MILES. I CONTACTED CUSTOMER RELATIONS AND WAS TOLD "INDEPENDENT DEALERSHIPS CAN DECIDE HOW TO HANDLE THIS PROBLEM". THEN IT WAS RECOMMENDED THAT I SEE IF A DIFFERENT DEALER MIGHT BE MORE HELPFUL. NO SAFETY ACTIONS WERE TAKEN BY THE DEALERSHIP'S SERVICE DEPARTMENT.

WHILE TURNING CORNERS, VEHICLE SOMETIMES STALLS. WHEN REPORTED TO SERVICE DEPARTMENT,THEY SAID IT IS A SAFETY FEATURE TO LET YOU KNOW OIL IS LOW. OUR OIL CAN BE AT 35% AND CAUSE THE CAR TO STOP DRIVING IN THE MIDDLE OF A ROADWAY...THAT IS NOT SAFE! WE SHOULDN'T NEED TO REPLACE OIL U TIL 20% OR LESS AS THAT IS WASTEFUL...

PANORAMIC SUNROOF EXPLODED OUTWARD - AT 5:15 AM, I WAS JUST STARTING TO GET ON THE ON RAMP TO THE FREEWAY. I WAS NOT UP TO FREEWAY SPEED YET. WEATHER CONDITIONS WERE GOOD AND APPROX. 61 DEGREES. AS I WAS DRIVING ON THE ONRAMP I HEARD A LOUD EXPLOSION THAT FREAKED ME OUT SO BAD I WAS THANKFUL I DID NOT CRASH. I PULLED TO THE SIDE OF THE ROAD ALL TIRES WERE FINE. ALL SURROUNDING WINDOWS WERE FINE. I HAD THE SUNROOF BARRIER CLOSED SO I DIDN'T EVEN THINK ABOUT THE SUNROOF UNTIL I HEARD CHARDS OF GLASS BEADS ON THE BARRIER. I PULLED TO THE SIDE OF THE FREEWAY IN THE DARK AND GRADUALLY OPENED UP THE BARRIER TO THE SUN ROOF A LITTLE. I COULD SEE THAT ALMOST THE ENTIRE PANE OF THE BACK PART OF THE PANORAMIC SUNROOF HAD SHATTERED MAKING A HUGE GAPING HOLE. I TURNED THE CAR AROUND AND WENT HOME. IF IT WAS A ROCK OR SOMETHING WAS DROPPED ON IT THE ROCK STILL WOULD HAVE BEEN THERE ON THE BARRIER. THE SUNROOF LITERALLY BOWS UPWARD AND IT CRACKED AT THE SEAMS SO YOU CAN SEE IT HAS DEFINITELY BLOWN OUT. THIS IS A MANUFACTURER DEFECT THAT COULD HAVE CAUSED AN ACCIDENT OR WORSE IF THE BARRIER HAD BEEN OPEN AND THE GLASS HAD SHATTERED ON ME. IT IS OBVIOUSLY MADE OF SAFETY GLASS. THE EXPLOSION WAS VERY LOUD AND EAR PIERCING.

WHILE DRIVING MY CAR, THE ENGINE SHUT OFF IN MID DRIVE, IN MOTION, IN A PARKING STRUCTURE GETTING READY TO GET ON THE FREEWAY. I COMPLAINED TO THE DEALER AND THEY SAID IT WAS BECAUSE I NEEDED AN OIL CHANGE AND I WASN'T OVER MILEAGE BY THAT MUCH, HE SAID HE HAS HEARD THIS HAPPEN BEFORE TO A CUSTOMER. I WAS SO TERRIFIED BECAUSE I COULD HAVE BEEN ON THE FREEWAY AND COULD HAVE GOTTEN INTO AN ACCIDENT AND INJURED AND UNTIL THIS DAY I AM VERY DISTURBED AND WORRY IF IT WILL TURN OFF WHILE DRIVING AND EVEN MORE TERRIFIED IF I AM ON THE FREEWAY! I JUST WANT TO REPORT THIS BECAUSE THE DEALERSHIP'S RESPONSE DIDN'T SIT WELL WITH ME AND I THINK IT IS VERY VERY DANGEROUS FOR THE CAR TO TURN OFF JUST BECAUSE YOU NEED AN OIL CHANGE, IS THERE A DEFECT IN MY CAR? THANK YOU

A FEW MINUTES AFTER PARKING MY CAR, NEIGHBORS REPORTED AN "EXPLOSION" AND LOOKED OUTSIDE TO SEE THE FRONT OF THE CAR ENGULFED IN FLAMES *BF UPDATED 11/26/18*JB

THE SERVICE SHIFTER LIGHT JUST CAME ON

TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT FUEL LEAKED FROM THE VEHICLE AND A BURNING ODOR ENTERED THE CABIN OF THE VEHICLE. IN ADDITION, THE FUEL GAUGE FAILED TO DISPLAY THE CORRECT FUEL LEVEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V282000 (FUEL SYSTEM, GASOLINE). THE DEALER (BOB BRADY DODGE CHRYSLER JEEP RAM FIAT, 4025 E BOYD ROAD, DECATUR, IL 62521, (217) 876-3800) WAS CONTACTED AND STATED THAT THERE WAS A WAITING LIST FOR THE RECALL REPAIR. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,123.

WHILE TURNING INTO ONCOMING TRAFFIC IN MOTION , THE VEHICLE STOPPED ON THE HIGHWAY WHILE VEHICLES WHERE COMING AT HIGH SPEEDS NEARLY CAUSING FATAL ACCIDENTS! WHILE STOPPED AT A LIGHT AS I WAS PROCEEDING THROUGH THE LIGHT THE CAR SHUT OFF AGAIN ALMOST CAUSING ME TO BE REAR ENDED. *TT *TR

CRUISE CONTROL KEEPS COMING ON AND OFF. 2.4ML ENGINE STALLS A LOT HARD TO STOP CAR WITH CRUISE CONTROL ON AND IT'S GOES IN AND OUT ON ITS OWN

FIRST STARTED WITH JERKING AS YOU'RE DRIVING AT ONE TIME WE WERE AT A STOPLIGHT AS AND IT THE CAR JUST WANTED TO TAKE OFF BY ITSELF AND WE ALMOST GOT INTO A CAR ACCIDENT THE CAR IS ALWAYS LOW ON OIL I MEAN WE BOUGHT THE CAR WITH 3 MILES WITHIN WEEKS IT WOULD ACTUALLY HAD NO OIL MY HUSBAND THOUGHT OUT MAYBE THE MANUFACTURER JUST DIDN'T FILL IT UP ALL THE WAY BY MISTAKE DIDN'T CHECK IT OUT SO HE WENT AND PURCHASED WILL PUT OIL IN IT TWO WEEKS LATER TOOK IT FOR AN OIL CHANGE AND WE ALREADY A QUART LOW CAR WASTE IS GAS LIKE CRAZY WE ARE CONSTANTLY FILLING UP EVERY 2 DAYS AND THEN CAR DOESN'T REALLY GO ANYWHERE BUT FROM WHAT 15 MILES A DAY ON OUR WAY TO KANSAS SO WE WERE COMING TO A CURVE AND MY HUSBAND TRY TO HIT THE BRAKES AND THE CAR DID NOT BREAK IT ACTUALLY ACCELERATED AND HE HAD TO PUT THE CAR IN NEUTRAL AS HE WAS DRIVING JUST TO SLOW IT DOWN TO AVOID GETTING INTO AN ACCIDENT I MEAN WE'VE ALWAYS HAD TROUBLE WITH THIS CAR SINCE DAY ONE I BOUGHT THE CAR IN OCTOBER AND WE'VE HAD MULTIPLE ISSUES THEN I HEAR RECALL ABOUT A HOSE FOR THE GAS LINE THAT WE'RE GOING TO HAVE TO TAKE IT IN FOR SOMETHING DEFINITELY WRONG WITH THESE CARS

MY JEEP DOES NOT STAY LOCKED. I CAN LOCK THE CAR, BUT IF SOMEONE TRIES TO OPEN IT, THEY ARE ABLE TO WITHOUT A PROBLEM, EVEN WHEN THE FOB IS NOWHERE NEAR THE CAR. ALL THAT HAPPENS IS THE THEFT ALARM TRIGGERS. MY CAR WAS OPENED BY SOMEONE IN A PARKING GARAGE AT WORK EVEN THOUGH MYSELF AND THE FOB WERE NOT NEAR THE VEHICLE. THE ALARM WENT OFF BUT THE PERSON WAS ABLE TO OPEN MY DOOR WITH NO PROBLEM,

I GOT ON I-95 FROM THE LANTANA EXIT HEADING WEST AND I NOTICED THAT THE DASHBOARD SPEEDOMETER ACCELERATED TO 119 MILE PER HOUR BUT THE VEHICLE ITSELF WAS NOT MOVING AT THAT SPEED. I EXITED TWO EXIT'S LATER ONTO GATEWAY BLVD AND THE DASHBOARD SPEEDOMETER WAS STILL SHOWING THAT I WAS GOING AT A DANGEROUS SPEED THAN I WAS ACTUALLY GOING. I CALLED SCHUMACHER DELRAY WHERE I NOW LEASE THE VEHICLE FROM AND I WAS GIVEN AN APPOINTMENT FOR FRIDAY 4/27/2018. I ALSO EMAILED THE MANAGER KEN CADMENS AND EXECUTIVE DIRECTOR SAL DELGRECO AND I AM STILL AWAITING A RESPONSE. I OBTAINED THIS VEHICLE APPROXIMATELY ONE MONTH AGO WHERE I GAVE BACK A 2016 JEEP PATRIOT WHICH HAD DANGEROUS WHEEL BEARING ISSUES THAT CAUSED THE TIRES TO WEAR AS THOUGH THEY WERE 10 YEARS OLD. ABOUT (3)THREE WEEKS AFTER, LEASING THIS NEW 2018 JEEP CHEROKEE ON MARCH 14, 2018, I WAS INFORMED THROUGH CREDIT KARMA THAT MY 2018 JEEP CHEROKEE MAY (NOT FOR CERTAIN) HAVE DANGEROUS SAFETY ISSUES THAT CAN CAUSE A CRASH AND FATALITY AND THAT I SHOULD GET IT CHECKED OUT. I CONTACTED THE SAME TWO ABOVE INDIVIDUALS PREVIOUSLY MENTIONED IMMEDIATELY BY EMAIL TO INQUIRE ABOUT THIS CREDIT KARMA REPORT REGARDING THE VEHICLE SAFETY. HOWEVER, TO DATE APRIL 24, 2018 THEY NOR ANYONE ELSE HAS GOTTEN BACK TO ME. FAST FORWARD TO TODAY, I AM NOW BEGINNING TO HAVE THIS SERIOUS PROBLEM OF AN EXCESSIVE SPEED READING OF THE VEHICLE SPEEDOMETER SHOWING ON THE DASHBOARD. I CAN ONLY HOPE AND PRAY THAT THE VEHICLE DOES NOT ACCELERATE IT SELF TO THE ACTUAL

I PURCHASE THE VEHICLE NEW ON MARCH 30. ON SUNDAY, APRIL 1 THE CAR AUTOMATICALLY WENT INTO PARK ASSIST MODE WITHOUT THE BUTTON BEING PUSHED. THIS HAPPENED WHILE DRIVING 50 MPH DOWN THE HIGHWAY CAUSING THE TRANSMISSION TO SHIFT INTO NEUTRAL. IT WOULD NOT SHIFT BACK TO DRIVE. WE HAD TO PULL OVER AND TURN THE ENGINE OFF AND RESTART THE VEHICLE TO GET THE CAR TO GO IN DRIVE AGAIN. LUCKILY WE WERE IN AN OUTSIDE LANE AND COULD PULL OVER TO THE EDGE OF THE HIGHWAY. IT IS SCARY TO THINK WHAT COULD HAVE HAPPENED HAD WE BEEN IN THE MIDDLE OF RUSH HOUR TRAFFIC ON THE INTERSTATE. *TT *TR

TRANSMISSION LURCHES WHEN TAKING OFF FROM A STOP ALSO WHEN COMING TO A STOP AND SOMETIMES GOING INTO REVERSE. IT'S A HARD LURCH SO STOPPING FOR PEDESTRIANS HAS TO HAPPEN EARLY AS I'M CONCERNED THE CAR COULD HIT SOMEONE. THIS HAPPENS FREQUENTLY.

I BOUGHT A BRAND NEW 2018 JEEP LATITUDE AND AT 4300 MILES IT STARTED ACTING UP AND SHUT DOWN RIGHT IN THE MIDDLE OF THE ROAD I WAS TRAVELING. I HAD TO USE ROADSIDE ASSISTANCE AND HAVE IT TOWED.JEEP STATED THAT IT WAS BURNING A QUART OF OIL EVERY 1000 MILES STATED IT WAS 4 QUARTS OF OIL LOW. THEY ALSO STATED THAT THEY DIDN'T KNOW WHERE IT WAS BURNING FROM EITHER. TOLD ME TO DRIVE IT 1000 MILES AND BRING IT BACK. I DON'T EVEN HAVE A WARNING THAT MY OIL WAS LOW IT JUST SHUT DOWN. *TT *CN *JS

PICKED UP THE VEHICLE FROM SOUTHERN JEEP GREENBRIER VA. MARCH 17, 2018, AFTER TRANSMISSION WAS REPLACED, 854 MILES ON VEHICLE. DROVE THE VEHICLE 22 MILES HOME WITHOUT INCIDENT. LEFT HOME 0800 MARCH 18, 2018 AND DROVE LESS THAN 2 MILES AND AT 55 MPH THE ENGINE QUIT WITHOUT WARNING (NO WARNING LIGHTS UNTIL THE ENGINE CUT OFF) ON THE KINGS HIGHWAY STATE RT. 125. THIS ROAD HAS LIMITED SHOULDERS AS IT TRAVELS THROUGH A SWAMP SO THE VEHICLE WAS IN THE ROAD PRESENTING A SAFETY HAZARD. CALLED GOOD SAMS ROADSIDE ASSISTANCE AND HAD THE VEHICLE TOWED TO SOUTHERN JEEP GREENBRIER. TWO MAJOR COMPONENT FAILURES TRANSMISSION AND ENGINE WITHIN A WEEK WITH HALF THAT TIME UNDERGOING REPAIRS. FAULT CODES DISPLAYED IN THE DASHBOARD WITH THE ENGINE NOT RUNNING: ENGINE TEMPERATURE WARNING, ENGINE CHECK/MALFUNCTION, ENGINE THROTTLE CONTROL, ELECTRONIC PARK BRAKE, AND ELECTRONIC STABILITY CONTROL. I TRIED MULTIPLE TIME TO RESTART THE ENGINE WITH NO SUCCESS. I AM CONCERNED ABOUT THE SAFETY AND RELIABILITY OF THIS VEHICLE. *TT *JS

ENTERING I 264 VA, PRESSED ACCELERATOR RESULTING IN A LURCHING MOTION, THE VEHICLE WOULD NOT ACCELERATE CAUSING OTHER VEHICLES TO SWERVE TO AVOID REAR ENDING OUR 2018 JEEP CHEROKEE LATITUDE. IT REPEATED THIS ACTION MANY TIMES AS WE LIMPED HOME UNDER 40 MPH. WE WERE AFRAID TO DRIVE THE VEHICLE AND CALLED THE DEALER (SOUTHERN CHRYSLER JEEP AT GREENBRIER). THE DEALER AUTHORIZED TOWING THE VEHICLE IN FOR REPAIRS. THE SERVICE REPRESENTATIVE CALLED US AND SAID THE TRANSMISSION MECHANIC AUTHORIZED ORDERING A NEW TRANSMISSION DUE TO THE FACT THAT THE TRANSMISSION WOULD NOT COME OUT OF GEAR.

TRANSMISSION RANDOMLY DOES NOT WANT TO GO IN THE RIGHT GEAR. THE VEHICLE THEN FEELS LIKE IT IS ALMOST STOPPING AND JERKING HARD WHILE THE VEHICLE THEN FINDS THE CORRECT GEAR AND STARTS WORKING PROPERLY AGAIN A WEIRD NOISE ALSO SEEMS TO RANDOMLY COME FOR THE ENGINE OR TRANSMISSION. I HAVE NOT BEEN ABLE TO FIND A TRIGGER OR WHAT MAKES THE TRANSMISSION DO THIS, IT SEEMS COMPLETELY RANDOM. I HAVE TAKEN IT TO TWO DIFFERENT DEALERSHIPS AND BOTH SAID THEY COULD NOT DUPLICATE THE PROBLEM. THE SECOND TIME I TOOK IT IN THEY TOOK IT ON A TEST DRIVE SAID THEY HEARD THE NOISE AND KEPT MY VEHICLE OVERNIGHT, THE NEXT DAY HE CALLED AND SAID NOTHING IS WRONG DON'T WORRY ABOUT IT. AS WE WERE LEAVING THE DEALERSHIP ANOTHER SERVICE ADVISOR CAME UP AND STATED THAT THEY HAVE SEVERAL COMPLAINTS ABOUT THIS AND THEY DO NOT KNOW HOW TO FIX THE ISSUE SO THEY ARE ALL ADVISED TO STATE THEY CAN NOT DUPLICATE THE PROBLEM SO THAT PEOPLE DO NOT START RETURNING THEIR CARS. HE ALSO STATED TO FILE A COMPLIANT SO THAT CHRYSLER WILL DO SOMETHING ABOUT THE ISSUES WITH THE TRANSMISSIONS

I WAS STOPPED AT A RED LIGHT, THE. LIGHT TURNED GREEN AND ALL SUDDEN MY CAR MY PASSENGER SIDE RIM JUST SHATTERED AND POP 4 HOLES IN MY TIRE. THE TIRE WAS NOT MISSING ANY RUBBER. TOOK IT TO THE DEALERSHIP AND THEY SAID IT IS NOT UNDER WARRANTY WHEN I JUST THE CAR IN NOV. I HAVE CONTACTED JEEP AND THE DEALERSHIP AND I GET THE SAME THING. YES MY TIRES AND RIMS ARE COVERED UNDER MY WARRANTY PLAN BUT NOT LOWER CONTROL ARM AND BALL ISN'T UNDER WARRANTY UNLESS IT WAS A DEFECT. HOW CAN A RIM COMPLETELY EXPLODED FROM THE INSIDE? SEE PHOTOS ATTACHED

GOING 65 IN THE HIGHWAY IN THE MIDDLE LANE, THE PARK ASSIST SUDDENLY KICKED IN WITHOUT WARNING AND SHIFTED THE VEHICLE INTO NEUTRAL. AFTER DRIFTING TO THE SHOULDER, THE CAR WOULD NOT ENGAGE INTO DRIVE AGAIN. THE CAR IS LESS THAN A MONTH OLD.

THIS COMPLAINT IS NOT SPECIFIC TO MY CURRENT VEHICLE. THE HEAD RESTS IN ALL NEWER VEHICLES ARE MAKING THOSE OF US WHO ARE NOT OVERWEIGHT AND HAVE GOOD POSTURE SIT IN AN AWKWARD POSITION WITH OUR HEADS PUSHED FORWARD. THIS IS VERY UNCOMFORTABLE AND WE CAN'T TURN THE HEAD RESTS AROUND BECAUSE THEN THE SAFETY MEASURES DON'T WORK. PLEASE STOP MAKING THE HEAD RESTS LEAN FORWARD.

PLEASE SEE ATTACHED DOCUMENT

TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE TRANSMISSION OVERHEATED AND THE CHECK ENGINE, ANTI-LOCK BRAKES, AND EMERGENCY WARNING INDICATORS ILLUMINATED. ADDITIONALLY, THERE WAS AN ABNORMAL BURNING ODOR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HAWK CHRYSLER DODGE JEEP, 7911 ROOSEVELT RD, FOREST PARK, IL 60130) WHERE IT WAS DIAGNOSED THAT THE PMC MODULE NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO HAWK CHRYSLER DODGE JEEP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 535. *BF UPDATED 8/21/18*JB