Page 26 of 27 · complaints 1,251–1,300 of 1,338

2017 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Power Train
Filed Sep 9, 2018425 milesAL

THE VEHICLE WAS IN MOTION. JUST CRANKED IT AND PULLING OUT OF THE PARKING LOT AT A TARGET IN HUNTSVILLE ALABAMA. THE CAR SHIFTED HARD AND I HEARD A POP. I STOPPED AT THE END OF THE ROW TO PULL OUT. I HEARD ANOTHER POP WHILE TURNING INTO THE BOTTOM PARKING LOT ROAD. I MADE IT TO THE HIGHWAY NOT HEARING ANOTHER POP. I MADE IT TO THE RED LIGHT AND THE CAR LOST POWER TO THE TRANSMISSION. I COASTED INTO A PARKING LOT. THE CAR WOULD NOT ENGAGE IN FORWARD OR REVERSE. THE CAR WOULD POWER UP AND ALL OTHER FUNCTIONS WORKED. *DT UPDATED 10/18/18*JB

Parking Brake
Filed Sep 7, 2018312 milesAR

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED ON THE INTERSTATE, THE PARKING BRAKE INDEPENDENTLY APPLIED ITSELF. AS A RESULT, THE VEHICLE WAS ALMOST INVOLVED IN A REAR END COLLISION. THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCLARTHY DANIEL FORD LINCOLN (2609 S WALTON BLVD, BENTONVILLE, AR) WHERE IT WAS DIAGNOSED THAT THE SHIFTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 312.

Power Train
Filed Sep 7, 201835,717 milesOH

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT ANY SPEED, A DINGING NOISE WAS HEARD FROM THE DASHBOARD AND ALL THE INDICATORS ILLUMINATED ON THE GEAR SHIFTER. ALSO, THE "SERVICE SHIFTER" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FUREY CHRYSLER DODGE JEEP RAM (330-863-1144, LOCATED AT 206 S CARROLLTON ST, MALVERN, OH 44644) WHERE IT WAS STATED THAT AN UNKNOWN RECALL REPAIR WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 35,717.

Power Train
Filed Sep 6, 201844,000 milesTX

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER INDICATOR ILLUMINATED AND THEN TURNED OFF. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM SPRING (21027 I-45, SPRING, TX 77388, 281-715-6927) WHERE IT WAS DIAGNOSED THAT THE SHIFTER SENSOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

Power Train
Filed Sep 5, 201824,656 milesMO

SERVICE SHIFTER WARNING LIGHT COMES ON THE DASH AFTER THE SHIFTER ILLUMINATES ALL RED LIGHTS ON THE GEAR SHIFT, THIS HAPPENS ALWAYS WHILE IN MOTION DRIVING DOWN THE ROAD . THERE IS NO SET SPEED NOR DRIVING CONDITIONS THAT TRIGGERS THIS DEFECT. ONCE STOPPED AND THE CAR IS TURNED OFF THE LIGHTS AND WARNING WILL GO OFF. WITHIN A FEW MINUTES THE LIGHTS AND WARNING WILL COME BACK ON AS I BEGIN DRIVING AGAIN. THIS IS HAPPENING MORE FREQUENTLY. I TOOK THE JEEP TO THE LOCAL DEALERSHIP AND THEY ASSURED ME THEY FIXED THE PROBLEM. SINCE THAT "REPAIR" (WHERE NOTHING WAS FIXED), THE WARNING LIGHT AND GEAR SHIFTER LIGHTS HAVE CAME ON NUMEROUS TIMES. I TAKE PICTURES EVERY TIME THIS HAPPENS, SHOWING THE MILEAGE. THE DRIVE TRAIN SOMETIMES SEEMS TO HAVE A TUG FEELING AS THE CAR IS IN MOTION. THIS HAPPENS WITHOUT THE WARNING OR ILLUMINATED GEAR SHIFTER PANEL LIGHTING UP WITH ALL RED. I WAS TOLD THE CHEROKEE GRAND HAD A RECALL ON THIS BUT NOT THE CHEROKEE LATITUDE. IT CAME ON TWICE TODAY, I HAVE A TRIP PLANNED ACROSS COUNTRY, SO MY HUSBAND HAS IT AT THE SAME LOCAL DEALERSHIP THAT CLAIMS THEY LOOKED AT IT BEFORE AND CORRECTED IT. THEY SAY IT MAY BE A COMPUTER ISSUE THAT CAN BE FIXED. I FEEL IT IS A MECHANICAL ISSUE IN THE SHIFTER AND I AM IN DANGER OF A WRECK HAPPENING! THE DEALERSHIP HAS AGREED TO REPLACE THE SHIFTER ON 9/6/2018 AT FLETCHER JOPLIN MO. I AM REPORTING THIS TO DOCUMENT THE PROBLEM INCASE THERE IS FURTHER ISSUES. *TT *TR *AS

Electrical System
Filed Sep 4, 201832,114 milesPA

THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS.

Unknown or Other
Filed Sep 4, 201825,000 milesGA

SERVICE SHIFTER WARNING LIGHTS COME ON...7 TIMES IN A MONTH. FIRST TIME WAS JULY 24TH. FIRST COUPLE TIMES WAS WHEN I STARTED THE CAR, EVERY OTHER TIME IT'S BEEN WHILE I WAS DRIVING.

Power Train
Filed Sep 4, 201812,500 milesOH

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE "SERVICE GEAR" INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND CALLED JIM SHORKEY AUTO GROUP AT 724-616-0083 (LOCATED AT 13339 LINCOLN HWY, NORTH HUNTINGDON, PA 15642). THE DEALER REPLACED THE SHIFTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,500.

Electrical SystemFire
Filed Sep 3, 201843,000 milesGA

CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB

Power Train
Filed Sep 3, 201819,000 milesGA

WARNING LIGHT ON DASH SAID SERVICE SHIFTER AND ALL GEARS AT SHIFTER WHERE ALL RED.IT HAS HAPPENED 2 MORE TIME ALL WHEN DRIVING DOWN THE ROAD.

Unknown or Other
Filed Sep 1, 201835,656 milesPA

WHILE DRIVING DOWN THE ROAD MY JEEP WOULD SHUT OFF WITHOUT WARNING AN DREW THEN WOULD NOT START BACK UP TOOK IT TO DEALERSHIP THEY SAID NOTHING'S WRONG GOT IT BACK THE VERY NEXT DAY WHILE DRIVING DOWN THE ROAD ALL THE SHIFTER LIGHTS CAME ON AND THE DASHBOARD DISPLAYED SERVICE SHIFTER OBVIOUSLY SOMETHING IS WRONG WITH MY VEHICLE

Engine
Filed Aug 20, 201845,000 milesMI

WHILE ENGAGED IN DRIVING MODE, THE CAR WILL CUT OFF AND GIVE MESSAGE OF "SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR" THIS HAPPENS WHILE I HAVE BEEN DRIVING THE CAR. THIS HAS HAPPENED WHILE I WAS EXISTING A PARKING LOT, DRIVING DOWN A STREET, AND MOST RECENT WHILE ENTERING A FREEWAY.

Engine
Filed Aug 14, 201812,989 milesOH

I WAS ON INTERSTATE GOING 60MPH, A VAN WAS BESIDE ME TURNING INTO MY LANE. TO AVOID A CRASH I PUSHED DOWN ON GAS PEDAL MY CAR DID NOTHING SO I HIT THE BRAKE THEN THE CAR LUNGE FORWARD AND MY RPM WAS 6. I ALMOST HIT THE VAN IN REAR END.

Power Train
Filed Aug 14, 201850,000 milesTX

GEAR SHIFT SERVICE AND SHIFTING ISSUES LIGHTS

Electrical System
Filed Aug 3, 201810,000 milesFL

EMERGENCY BRAKE WOULD NOT RELEASE VEHICLE WOULD NOT MOVE FORWARD OR REVERSE

Power Train
Filed Aug 2, 201815,000 milesPA

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS LOW SPEEDS, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO DOWNSHIFT AND UPSHIFT IMPROPERLY AND THE VEHICLE JERKED WHILE ACCELERATING. AN UNKNOWN DEALER IN STROUDSBURG, PENNSYLVANIA PERFORMED A SOFTWARE UPDATE OF THE TRANSMISSION PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED IN REGARD TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT CONSUMER STATED WHILE GOING DOWN A SLIGHT DOWN HILL THE TRANSMISSION SHIFTED TO A LOWER GEAR AND THE CAR ACCERLATED TO A FASTER SPEED WHICH REQUIRED BREAKING. UPDATED 10/16/18*JB

Wheels
Filed Jul 30, 20188,005 milesMA

I RECENTLY HAD A TIRE BLOW OUT WHILE TRAVELING A SHORT DISTANCE. THE TIRE HAD ONLY 8000 MILES ON IT, SO I QUESTION A FIRESTONE DEALER IN N.SMITHFIELD, R.I. WHETHER THE TIRE HAD A DEFECT AND WAS TOLD (COMMON REPLY OF DENIABILITY) A POT HOLE CAUSED THE TIRE TO BLOW. I POINTED OUT THAT THE DAMAGE WAS DONE ON THE INSIDE WALL NOT THE OUTSIDE WALL AND I HADN'T HIT ANY POTHOLES DRIVING TO MY DAUGHTER'S HOUSE. I EVEN ASKED HIM TO COME CHECK THE ROUTE I TOOK AND COULD SEE FOR HIMSELF THE CONDITION OF THE ROAD I TRAVELED ON (HE REFUSED TO DO SO) IT IS NOT NORMAL FOR A T IRE TO EXPLODE WITH SUCH LOW MILEAGE ON IT. THERE WAS NO DAMAGE TO THE RIM OR WHEEL THAT COULD OF AFFECTED THE LIFE OF THE TIRE BUT UPON INSPECTION NO DAMAGE WAS FOUND. IT IS SO EASY TO BLAME POTHOLES FOR A TIRE THAT MAY HAVE HAD A DEFECT WHEN IT WAS MADE ESPECIALLY WHEN THE TIRE HAS A WARRANTEE OF 72 MONTHS FROM THE DATE OF PURCHASE. I BOUGHT T HE VEHICLE IN 2017 WITH SAID TIRES ATTACHED

Engine
Filed Jul 24, 201816,000 milesMA

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE 'PUT IN DRIVE' WARNING MESSAGE ILLUMINATED. THE VEHICLE HAD TO BE MANUALLY RESTARTED MULTIPLE TIMES IN ORDER TO BECOME OPERABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.

Power Train
Filed Jul 17, 201810,000 milesNC

AROUND 10000 MILES MY JEEP STARTED HAVING A BUCKING/JERKING FEELING WHEN ACCELERATING OR SLOWING DOWN WHILE DRIVING. I TOOK IT TO THE DEALERSHIP AT 18000 MILES. THE DEALERSHIP WAS AWARE OF THIS CONCERN AND DID A TCM QUICK LEARN (12 JUNE 18). ON 19 JUNE 18 SAME PROBLEM DEALERSHIP IS CALLING IT HARSH UP SHIFT AND DOWN SHIFT MORE IN LOWER GEARS WHILE DRIVING. DEALERSHIP VERIFIED CONCERN WITH TEST DRIVE AND REPLACED THE VALVE BODY. THEN 25 JUN 18 CHECK ENGINE LIGHT CODE: U0402 ANOTHER TCM RELEARN. ON JULY 14 SAME SHIFTING ISSUE WHILE DRIVING ON INTERSTATE AND JULY 15 CHECK ENGINE LIGHT CAME ON. I TOOK TO ANOTHER DEALERSHIP JULY 16 BECAUSE I AM ON VACATION SAME CODE U0402, TCM RELEARN. TRANSMISSION AND PCM CODES. SERVICE MANAGER SAID SAFE TO DRIVE. WHILE DRIVING SAME DAY TO ANOTHER STATE ON VACATION SAME SHIFTING ISSUE. THIS VEHICLE IS UNSAFE! CONSISTENT SHIFTING PROBLEMS, CONCERNING THE TRANSMISSIOIN WHILE DRIVING. I HAVE TWO CHILDREN EVERY-TIME I GET THE JEEP BACK THE DEALER SAYS IT IS FIXED IT IS NOT AND THE TRANSMISSION ISSUES ARE A SAFETY CONCERNS. DRIVING 70 MPH ON AN INTERSTATE WITH A TRANSMISSION THAT CAN HAVE SHIFTING CONCERNS AT ANYTIME WHEN SLOWING DOWN OR SPEEDING UP IS A HUGE RISK TO EVERYONE ON THE ROAD. THIS VEHICLE SHOULD BE RECALLED.

Vehicle Speed Control
Filed Jul 16, 201825,000 milesMO

USING CRUISE CONTROL. APPLIED BRAKES CAR STARTED SPEEDING UP INSTEAD OF SLOWING DOWN OR DISENGAGING CRUISE CONTROL HAD TO PUT CAR INTO NEUTRAL TO GET IT TO STOP. *TT *TR

Power Train
Filed Jul 16, 2018MI

TRANSMISSION IS SLIPPING AND SLAMMING INTO GEARS. FEELS LIKE THE VEHICLE IS GOING TO STALL AT STOP LIGHTS WHEN TRANSMISSION IS IN DRIVE.

Engine
Filed Jul 2, 201829,000 milesFL

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SPITZER CHRYSLER DODGE JEEP RAM OF HOMESTEAD (30101 S DIXIE HWY, HOMESTEAD, FL 33032, (305) 363-1645), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE.

Electrical System
Filed Jun 26, 201812,000 milesIL

WHILE IN CRUDE CONTROLS MY JEEP SPEEDS UP AND PAST THE SET SPEED AND KEEP ON GOING FASTER

Engine and Engine Cooling
Filed Jun 25, 201823,300 milesNY

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART ON THE THIRD ATTEMPT. THE CONTACT STATED THAT THE OIL LEVEL WAS CHECKED AND HE DISCOVERED THAT THE ENGINE OIL LEVEL WAS LOW. THE CONTACT STATED THAT THE VEHICLE WAS USING EXCESSIVE OIL. THE CONTACT CALLED JEEP CHRYSLER DODGE CITY AT (203) 531-0505 (LOCATED AT 631 WEST PUTNAM AVENUE, GREENWICH, CT 06830) AND WAS WAITING TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 23,300.

Vehicle Speed Control
Filed Jun 14, 201820,000 milesAR

THE CRUISE CONTROL WAS SET ON MY CHEROKEE. I WAS GOING DOWN A HILL AND THE VEHICLE ACCELERATED. THE CRUISE WAS SET TO 59 MPH AND THE SPEED GOT UP TO 67 MPH. THE MOTOR REVVED TO ABOUT 4000 RPMS. I TURNED OFF THE CRUISE, STEPPED ON THE BRAKE AND PUT THE CAR IN NEUTRAL. AFTER A COUPLE OF SECONDS THE MOTOR STOPPED REVVING AND RETURNED TO NORMAL. I PUT THE CAR BACK IN DRIVE AND IT WAS FINE. I WAS ON A STATE HIGHWAY IN A 55 MPH SPEED ZONE.

Unknown or Other
Filed Jun 5, 201819,500 milesPA

I PURCHASED THIS VEHICLE IN JUNE OF 2017. THE SERVICE SHIFTER ERROR BEGAN POPPING UP IN NOVEMBER OR DECEMBER OF THE SAME YEAR. IT RESETS ONCE THE CAR IS TURNED OFF AND THEN RESTARTED. I AM CURRENTLY APPROACHING 20,000 MILES AND IT SEEMS WITH EVERY NEW MILE ACCRUED THAT THE LIGHT IS COMING ON MORE OFTEN. AFTER READING SEVERAL ONLINE FORUMS REGARDING THIS ISSUE I REALIZED THAT I AM NOT ALONE. ONE PERSONS ACCOUNT MENTIONED THAT THEIR CAR WAS GOING 70 MILES AN HOUR WHEN SUDDENLY THE CAR SWITCHED TO PARK, CAUSING A MAJOR ACCIDENT AND INJURY. THIS IS VERY DISTURBING TO ME. ALTHOUGH MY CAR HASN'T SHIFTED WHILE THE CODE IS ON YET. I AM WORRIED THAT ME OR A LOVED ONE (OR A STRANGER FOR THAT MATTER) WILL END UP BEING HURT OR IN A SERIOUS ACCIDENT.

Engine
Filed Jun 4, 20188,000 milesIL

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE HIGHWAY AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES ON DIFFERENT OCCASIONS. THE CONTACT LOST CONTROL OF THE VEHICLE AS IT KEPT SWERVING BACK AND FORTH AND LOST POWER. THE CONTACT PULLED OVER TO THE SHOULDER OF THE ROAD, TURNED OFF THE VEHICLE, AND IT RESTARTED ON THE THIRD ATTEMPT. THE VEHICLE WAS TAKEN TO BETTENHAUSEN CHRYSLER DODGE JEEP RAM (8355 W 159TH ST, TINLEY PARK, IL 60477, (708) 532-2665) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

Engine
Filed Jun 3, 201823,000 milesIL

WHILE I WAS DRIVING YESTERDAY, MY CAR DIED OUT ON ME. THE CAR IS ONLY 6 MONTHS OLD. I WAS DRIVING WHEN THE BATTERY LIGHT BEGAN TO FLASH AND THE CAR SHUT OFF ON ME. I HAD ELECTRICAL POWER AS THE STERIO WAS WORKING, BUT THE ENGINE AND POWER STEERING SHUT OFF WITHOUT A CHECK ENGINE LIGHT. I WAS LUCKILY ABLE TO COAST INTO A PARKING LOT AND PUT THE CAR IN PARK. I 'SHUT IT OFF' PULLED THE KEY FOB FROM THE IGNITION AND TRIED TO RESTART IT. IT HAD DIFFICULTY TURNING OVER AND ABOUT AFTER 39 SECONDS IT TURNED OVER AND STARTED. THEN EVERYTHING WAS NORMAL. THE CAR DIED OUT ON ME WHILE GOING 45 MILES PER HOUR ON A VERY BUSY STREET AND I COULD BARELY TURN THE WHEEL TO GET INTO A PARKING LOT. AFTER THIS HAPPENED THE CAR WENT BACK TO NORMAL AND NO WARNINGS WERE DISPLAYED. I WENT TO MY UCONNECT APP AND IT DID NOT REGISTER THE ISSUE OR SAY THERE WAS ANY ISSUES ON THE CAR. IF THIS HAPPENS ON AN EXPRESSWAY THIS CAN BE DEADLY AND IT JEEDS TO BE ADDRESSED!

Unknown or Other
Filed May 31, 20189,000 milesMA

CAR WAS PURCHASED IN APRIL 2017. TWICE THE VEHICLE WOULDN'T START FOR NO APPARENT REASON. THE CAR IS PARKED ON THE STREET AND WOULDN'T START EARLY MORNING ON A SATURDAY AND AGAIN LATE AFTERNOON ON THIS PAST TUESDAY. BOTH OCCASIONS, I TRIED USING THE FOB TO UNLOCK AND PERFORM A REMOTE START, VEHICLE WOULD NOT TURN ON. EVENTUALLY, THE CAR DID START, BUT THE REASON IS STILL UNDETERMINED

Electronic Stability Control (esc)
Filed May 29, 20185,375 milesTX

PRIOR REPORT#[XXX] 5/26/18 5:54P XM STOPPED WORKING AND WOULDN'T WORK THE REST OF THE DAY. 5/28/18 4:24P TRACTION LIGHT FLASHED DRIVING ON FLAT DRY ROAD 5/29/18 8:21A 5371 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:36A 5374 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:46A 5375 MILES STOP & GO TRAFFIC ON FLAT ROAD. ACCELERATING STRAIGHT THROUGH AN INTERSECTION, CAR JUMPED AND SLIPPED FROM GEAR. FLASHING "D", DISPLAY ALTERNATING MESSAGE "TO SHIFT VEHICLE MUST BE STOPPED" AND "SHIFT TO PARK OR NEUTRAL PRESS BRAKE + SELECT GEAR". TURNED FLASHERS ON, STOPPED ROLLING CAR, SHIFTED TO PARK, WAITED A FEW SECONDS, SHIFTED BACK TO DRIVE. CAR RESPONDED AND DROVE THROUGH INTERSECTION. APPROX. TWENTY FEET LATER TRACTION LIGHT FLASHED AGAIN. VIDEO IS 33.7MB. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Power Train
Filed May 27, 201831,000 milesPA

CAR STARTED HAVING SHIFTING ISSUES WHEN AT A HIGH RATE OF SPEED, HAD TO TAKE FOOT OF THE GAS FOR IT TO SHIFT. WENT FOR MY OIL CHANGE AND TALKED ABOUT THIS THEY INFORMED ME THAT CHRYSLER DID NOT WANT TO 'RECALL' ALL THE VEHICLES SO THEY WERE JUST FIXING IT WITH A NEW COMPUTER CHIP. THEY SAID IF IT CONTINUES TO LET THEM KNOW. WELL, IT'S STILL DOING IT BUT NOW I AM HAVING ISSUES WITH THE CAR DINGING WHEN TURNING AS IF MY GAS LIGHT COMES ON BUT NOTHING APPEARS ON THE DASH BOARD. YESTERDAY I WENT AROUND A TURN IT DINGED BUT THEN ALSO A MESSAGE APPEAR SAYING SOMETHING ABOUT THE SHIFTER BEING PUT IN D. THE CAR HAD PRETTY MUCH DIED. TRIED RESTARTING IT WOULD JUST REV. THE BATTERY AND TRANSMISSION LIGHT APPEARED. WE WAITED A FEW MINUTES AND TRIED AGAIN IT FINALLY TURNED OVER. I DO ALL HIGHWAY DRIVING TO AND FROM WORK THIS IS THE LAST THING I NEED IS TO GET INTO AN ACCIDENT BECAUSE THE VEHICLE FAILED. LAW SUIT *PURCHASED THIS CAR NEW IN APRIL 2017, HAS 31,000 HIGHWAY MILES ON IT.

Electrical System
Filed May 26, 201817,500 milesCA

SERVICE SHIFTER HAS APPEARED ON MY DASH, CAR MAKES NOISE THAT SOUNDS LIKE WHEN MY GAS LIGHT COMES ON MULTIPLE TIMES, ENGINE TURNS OFF AND WON'T TURN ON UNLESS YOU TAKE KEY OUT AND WAIT A COUPLE MINUTES.

Service Brakes
Filed May 23, 20185,000 milesTX

MULTIPLE SPORADIC FLASHING LOSS OF TRACTION LIGHT ON DRY ROADS AND ROLLING STARTS. 5/10/18 4872M VEHICLE IN MOTION ON CITY STREET 35MPH "SERVICE PARKING BRAKE" FLASHED ON DISPLAY 5/12/18 5004M MAKING LEFT TURN FROM STOP ON YIELD GREEN VERY SLIGHT DECLINE, CITY STREET, DEPRESSED GAS PEDAL TO MAKE TURN, CAR SLIPPED OUT OF GEAR FLASHING TO PUT CAR IN NEUTRAL OR PARK AND THEN BACK IN DRIVE. CAR ROLLED INTO INTERSECTION. I FLIPPED OVER TO TIPTRONIC W/O RESPONSE, SHIFTED TO NEUTRAL AND BACK W/O RESPONSE, KIDS IN BACKSEAT WHILE CAR IS STALLED PERPENDICULAR TO ONCOMING TRAFFIC. TURNED HAZARDS ON, SHIFTED TO PARK AND BACK, NO RESPONSE, ROLLED TO SIDE OF ROAD AT THIS POINT. PUT CAR BACK IN PARK, COUNTED TO FIVE, SHIFTED BACK TO DRIVE, AND CAR RESPONDED. 5/12/18 5084M FIANC DRIVING, CITY STREET 45MPH. MAKING LEFT TURN ACROSS 3 ONCOMING LANES FROM STOP, CAR AGAIN SLIPPED FROM GEAR AND FLASHED MESSAGE TO SHIFT INTO NEUTRAL OR PARK AND THEN BACK TO DRIVE. FIANC SHIFTED TO NEUTRAL AND BACK INTO DRIVE W/O RESPONSE. I TURNED ON HAZARDS, HE SHIFTS CAR INTO PARK AND COUNTED A FEW SECONDS BEFORE PUTTING IT PARK IN DRIVE AND PULLING OFF THE ROAD. DEALERSHIP CLOSED. 5/14/18 DROPPED CAR OFF AT JEEP 5/22/18 VM FROM JEEP, THEY DIDN'T KNOW WHAT THE ISSUE WAS 5/23/18 JEEP CALLED, COULDN'T DUPLICATE THE ISSUE, FILED A REPORT W/CHRYSLER, TESTED GROUNDING, AND CONCLUDED IT WAS A "FLUKE IN THE SYSTEM". ASKED ME TO PICK UP THE CAR DESPITE NOT MAKING REPAIR. "IF YOU HAVE ISSUES BRING IT BACK".

Electrical System
Filed May 22, 20183,000 milesNC

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE ACCELERATING FROM A STOP, THE GEAR SHIFTED ABRUPTLY AND CAUSED THE VEHICLE TO JERK. IN ADDITION, THE "SERVICE THE SHIFTER" INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LEITH CHRYSLER JEEP (5500 CAPITAL BLVD, RALEIGH, NC 27616, 919-872-5500) WHERE THE TECHNICIAN UPDATED THE COMPUTER SYSTEM, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE GEAR SELECTOR BEZEL AND HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THEY WOULD CONTACT THE DEALER. THE CONTACT ALSO STATED THAT THE MANUFACTURER PROMISED TO GET BACK WITH HER WITHIN TWENTY-FOUR HOURS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.

Power Train
Filed May 10, 20183,850 milesIL

TRANSMISSION STICKS - AFTER YOU ARE STOPPED AND THEN APPLY THE GAS, THE TRANSMISSION DOES NOT PROPERLY ENGAGE AND WHEN IT DOES, IT THEN "LAUNCHES" YOU. TRANSMISSION DOES NOT PROPERLY DOWNSHIFT - YOU WILL REMOVE YOUR FOOT FROM THE GAS TO START SLOWING DOWN AND IT SLOWS FOR A BRIEF SECOND AND THEN SURGES. REPAIRED WITH A COMPUTER REPROGRAM ON 5/1/18 AND THE PROBLEM REMAINS. JEEP IS WELL AWARE OF THESE TRANSMISSION ISSUES IN THESE VEHICLES AND REFUSES TO RECALL OR TO FIND A REPAIR TO FIX THE ISSUE. THERE ARE LITERALLY THOUSAND OF OWNERS WITH THE SAME ISSUE WHO HAVE MADE THE ISSUE KNOWN TO JEEP. I'M CONCERNED FOR MY SAFETY WHEN I DRIVE THE VEHICLE. I HAVE OWNED THE VEHICLE SINCE SEPTEMBER 2017 AND IT ONLY HAS 4150 MILES. I HAVE FILED A CONCERN WITH JEEP CORPORATE AND THERE IS NOTHING THAT THEY CAN DO FOR ME.

Power Train
Filed Apr 28, 201842,150 milesCO

SERVICE SHIFTER ERROR CODE; CAR HAD TO BE TOWED TO DEALER.

Engine
Filed Apr 26, 201812,000 milesGA

PER JEEP SERVICE THE VEHICLE CONSUMES OIL. WITHOUT ANY WARNING LIGHT, IT WILL JUST CUTOFF. BOTH TIMES WE EXPERIENCE THE ISSUE LEAVING A STOP SIGN. THANKFULLY WE WERE NOT IN THE MIDDLE OF THE INTERSECTION WHEN IT DIED. THIS IS THE SECOND PROBLEM IN LESS THAN A YEAR OF OWNERSHIP. THE FIRST PROBLEM WAS A BRAKING ISSUE THAT THE VEHICLE JUMPS WHEN IT YOU LET OFF THE BREAKS AND PUSH THEM AGAIN. THE DEALER DID A FIRMWARE UPGRADE ON THE TRANSMISSION BUT IT STILL HAS THE ISSUE JUST TO A LESSER EXTENT. I HAVE A CASE WITH FCA CASE #: 33883097 THEY ARE NOT RESPONDING. THEY HAVE HAD THE CAR FOR A MONTH.

Unknown or Other
Filed Apr 26, 201820,876 milesNM

SERVICE SHIFTER THEN ALL LIGHTS TURN RED ON SHIFTER

Unknown or Other
Filed Apr 23, 201818,000 milesTX

SERVICE SHIFTERS

Engine
Filed Apr 22, 201824,000 milesNC

SEVERE ISSUES WITH JEEP UNEXPECTEDLY SHAKING WHILE IDLE, AND WORSE DURING ACCELERATION AS IF IT IS GOING TO SHUT OFF AT ANY TIME. ALSO ISSUES WITH SHIFTING. NO ENGINE LIGHTS OR ETC ON...TEMP, BATTERY, OIL ALL IN NORMAL RANGE. CURRENTLY UNRESOLVED. PURCHASED NEW, FIRST OWNER

Power Train
Filed Apr 21, 201820,000 milesGA

. THE TRANSMISSION JERKS SO HARD AT TIMES IN LOW GEARS THAT IT FEELS LIKE YOU ARE HIT FROM THE REAR. SHIFTING OF TRANS IS NOT SMOOTH AT LOW GEARS ESPECIALLY ON A INCLINE.THIS HAS HAPPEND MULTIPLE TIMES.

Power Train
Filed Apr 19, 201818,660 milesPA

DRIVING JEEP WHEN "SERVICE SHIFTER" MESSAGE CAME ON DASH. ALL LIGHTS ON SHIFTING PANEL BETWEEN SEATS CAME ON. CAR LOST POWER. WAS ABLE TO COAST OFF ROAD, LET SIT FOR ONE MINUTE AND RESTARTED. ALL WAS FINE. WAS TRAVELING ON LOCAL STREET AT 45 MPH.

Steering
Filed Apr 18, 2018NC

JEEP CHEROKEE LATITUDE KEY IGNITION, KEY WILL NOT COME OUT OF THE IGNITION, AFTER PARKING TO JEEP, I TRIED PUTTING THE BREAK ON AND NOTHING HAPPENS, I COULD BE PARKING ON A FLAT PARKING LOT, OR IN MY DRIVE WAY, THIS HAS HAPPEN THREE TIMES AND THREE TIMES I HAVE TAKEN IT BACK TO THE DEALER AND THEY SAY THAT THERE IS NOTING WRONG, BUT THIS KEEP HAPPING. I WOULD HAVE TO LEAVE THE CAR

Electrical System
Filed Apr 5, 2018TX

TAKATA RECALL: SERVICE SHIFTER ALERT RECEIVED

Air Bags
Filed Apr 5, 2018TX

TAKATA RECALL: SERVICE PASSENGER AIR BAGS ALERT TAKATA RECALL: ALERT MESSAGE INDICATING THAT VEHICLE NEED TO BE IN PARK TO SHIFT GEARS WHEN THE GEARS WERE NOT BEING SHIFTED, AFTER RECEIVING ALERT THE VEHICLE SHUT OFF. THIS ALL OCCURRED IN A 2-5 MINUTE TIME SPAN. ISSUE IS REOCCURRING AND I AM UNABLE TO DIVE THE VEHICLE. THIS ISSUE HAS TRIGGER THE CHECK ENGINE LIGHT.

Power Train
Filed Apr 5, 20187,000 milesCA

CAR HAS A DELAY WHEN SHIFTING FORM PARK TO DRIVE AND REVERSE TO DRIVE. ALSO WHEN STOP AND ACCELERATE JUST A LITTLE THE CAR JUMPS AND JERKS WHEN STOPPING. THE OTHER DAY I WAS DRIVING ON THE FREEWAY AND THE CAR STOP RESPONDING FROM THE ACCELERATOR. ALREADY TOOK THE CAR THREE TIMES TO THE DEALER AND THEY SAID THEY CANT FIND ANY ISSUE.

Electrical System
Filed Mar 28, 20185,000 milesVA

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WITHIN MONTHS OF OWNING THE VEHICLE, IT FAILED TO START AND STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER (KOONS TYSONS CHRYSLER DODGE JEEP RAM, 2050 CHAIN BRIDGE RD, VIENNA, VA 22182, VA 22031, (703) 790-0900) WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

Engine
Filed Mar 23, 20185,665 milesCA

TAKATA RECALL; THE CAR KEEP SHUTTING OFF WHILE DRIVING EVERY 2 OR 3 MILES , THIS HAPPENED 2 TIMES ON A HIGHWAY AND 2 TIMES WHILE TURNING, THIS IS PUT MY LIFE AND MY FAMILY LIFE AT RISK , AS IT IS UNSAFE THAT THE CAR STOPED AND SHUTOFF IN THE MIDDLE OF THE ROADS , MANUFACTURE REFUSED TO ADMIT THE PROBLEM AND THEY WANTED TO USE US AS A TEST MICE, BY ASKING ME TO DRIVE THE CAR FOR 500 MILES TO TEST THE OIL BURN LEVEL IN THE CARWITHOUT CARING ABOUT MY LIFE AND MY FAMILY. PUTTING US IN A DIRECT RISK . OFCOURSE I REFUSED TO DO THIS AS IT IS COMPLETELY UNSAFE , THE CAR NEEDS TRANSMISSION AND ENGINE CHANGE , BUT THE JEEP COMPANY DOESN'T WANT TO APPROVE IT , AS THE COST OF REPAIRS IS MORE IMPORTANT THAN CUSTOMER LIFE, THE CAR USED ONLY FOR 4 MONTH 5000 MILES AND UNDER WARRANTY .

Steering
Filed Mar 22, 20187,292 milesOH

I HAVE NOT EVEN OWNED MY VEHICLE A YEAR NOW. I HAVE NEVER HAD AN ISSUE WITH STEERING SHAKING OR PULLING. I WENT TO GET MY TIRES ROTATED FOR THE FIRST TIME AT A LOCAL DEALER AND THEY STATED THE ALL 4 OF MY TIRES HAD ALL IRREGULAR WEAR ON THEM ON THE INSIDE OF THE TIRES ONLY. IT WAS BELIEVED TO BE A DEFECT FROM THE BEGINNING WITH THE ALIGNMENT OR ANOTHER STEERING ISSUE THAT HAS CAUSED SUCH IRREGULAR WEAR (INCLUDING THE REARS). PER YOUR WARRANTY THE TIRES ARE TO BE ROTATED EVERY 6,000 MILES. I HAD THEM ROTATED AT 7,292 MILES IN WHICH WHEN BROUGHT INTO DO A WARRANTY CLAIM JEEP CLAIMS THAT I DIDN'T DO THE ROUTINE MAINTENANCE PER THE WARRANTY CLAIM SO THIS WOULD NOT BE COVERED. MY VEHICLE NOW HAS OVER 12,000 MILES ON IT AND WAS ALSO TOLD IF IT WAS AN ALIGNMENT ISSUE THAT THIS IS ONLY COVERED UNTIL 12,000 MILES. I AM VERY UNSATISFIED WITH MY WARRANTY AND DO BELIEVE THIS WAS A DEFECT WITH ALL 4 OF MY TIRES WITH SUCH IRREGULAR WEAR.

Electrical System
Filed Mar 19, 20188,140 milesVA

BACKED OUT OF PARKING SPACE INTO TRAFFIC LANE. TRANSMISSION WOULD SHOW SHIFT TO D, BUT WOULD NOT ENGAGE DRIVE TRAIN. HAD TO DISCONNECT BOTH BATTERY CABLES TO CLEAR ELECTRONICS. AFTER RECONNECTING BATTERY CABLES, VEHICLE WOULD ENGAGE DRIVE TRAIN FOR "D", BUST CAR RUNNING/SHIFTING ROUGH, ENGINE DYING AND SVC ENGINE LIGHT COMING ON.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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