Page 24 of 27 · complaints 1,151–1,200 of 1,338

2017 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Unknown or Other
Filed May 15, 201946,500 milesWV

SERVICE SHIFTER LIGHT

Power Train
Filed May 14, 201931,137 milesFL

CAR MILAGE AT 31K. CAR SERVED FOR 30K MAINTENANCE ONE WEEK BEFORE ON 5/3 AND JEEP INFORMED OF ISSUE (ALONG WITH OTHERS). SERVICE SHIFTER WARNING LIGHT COMES ON THE DASH AFTER THE SHIFTER ILLUMINATES ALL RED LIGHTS ON THE GEAR SHIFT, THIS HAPPENS ALWAYS WHILE IN MOTION DRIVING DOWN THE ROAD ON CITY STREETS AND HIGHWAY DRIVING. IT HAS HAPPENED AT LEAST 4 TIMES AND RESOLVES ITSELF WHEN THE CAR IS RESTARTED. LAST INCIDENT ON 5-11-19 BOTH ON HIGHWAY GOING ABOUT 70 AND WHILE DRIVING ON LOCAL ROAD GOING AROUND 30 MPH. ADDITIONAL CONCERNS ABOUT TRANSMISSION BECAUSE AT TIMES JERKING FEELING WHEN ACCELERATING OR SLOWING DOWN WHILE DRIVING.

Electronic Stability Control (esc)
Filed May 13, 201939,000 milesOK

AT 38,000 MILES ON OUR NEW JEEP, THE SPARK PLUGS ARE GROUNDING OUT FOR SOME UNEXPLAINED REASON AND BURNING A HOLE IN THE BOTTOM OF THE COIL PACKS BOOT. CAUSING THE PLUG AND COIL PACKS TO BURN UP. I'M BEING TOLD IT'S A MANUFACTURES PART DEFECT THAT JEEP HASN'T RECOGNIZED YET. IT'S HAPPENED 3 DIFFERENT TIMES AND JEEP WON'T DO ANYTHING ABOUT IT. THIS PROBLEM HAS ALMOST COST MY WIFE AND KIDS THEIR LIFE, DUE TO GETTING ON THE HIGHWAY AND THE JEEP STARTS TO MISFIRE!!!!

Engine
Filed May 13, 201949,000 milesWV

I WAS IN MOTION ON MY WAY TO TAKING MY CHILD TO SCHOOL UPON A BRIDGE RAMP CAME TO STOP SIGN ONCE I BEGAN TO MOVE FORWARD AFTER THE STOP I FELT A JOLT IN THE ENGINE AS IT SHIFTED INTO GEAR THE SERVICE SHIFTER LIGHT CAME ON I CONTINUED TO DRIVE TO GET TO SAFETY AND THE SERVICE SHIFTER LIGHT WENT OFF . I THOUGHT IT WAS JUST A GLITCH SO I DROVE MY SON TO SCHOOL AND ON RETURNING BACK HOME THE ENGINE LIGHT CAME ON THE VEHICLE STARTED JERKING VIOLENTLY AND I HAD TO HAVE IT SERVICED . DUTCH MILLER IN CHARLESTON WV SAID IT WAS SENSOR NUMBER THREE AND THAT IT WAS REPLACED. NOT EVEN TWO WEEKS LATER HAD THE SAME ISSUE HAD IT REPAIRED AND JUST THREE DAYS AGO I HAVE HAD IT REPAIRED AGAIN! TODAY JUST 3 DAYS AFTER REPAIR THE SERVICE SHIFTER LIGHT CAME BACK ON . EACH TIME THE SAME THINGS HAPPEN, THE SERVICE SHIFTER LIGHT COMES ON, WHEN IT GOES OFF THE ENGINE LIGHT COMES ON, THE RADIO STARTS SWITCHING FROM MY FM STATION TO AN AM STATION FOR NO APPARENT REASON AND THE VEHICLE STARTS JERKING VIOLENTLY WHILE DRIVING FORCING ME TO GO SLOWER THAN SPEED LIMITS ON AN INTERSTATE AND EVEN HAVING TO PULL OFF THE ROAD AND MY FEAR IS THAT IT IS GOING TO CAUSE AN ACCIDENT OR CATCH ON FIRE BECAUSE I FEEL THAT IT IS A BAD ELECTRICAL SYSTEM IN THE VEHICLE AND THE DEALERSHIP I PURCHASED THE VEHICLE FROM WILL NOT ASSESS THE ISSUE CORRECTLY. I HAVE REACHED OUT TO THE MAKERS OF JEEP AND THEY ARE CURRENTLY LOOKING INTO THE ISSUE. TODAY I AM SITTING AT WORK WONDERING IF I WILL EVEN MAKE IT HOME IN THE VEHICLE THAT

Engine
Filed May 12, 201930,000 milesTX

MY ENGINE GUZZLES OIL AND SHUTS OFF WHILE DRIVING! THIS IS THE 2ND TIME THIS HAS HAPPENED!

Electrical System
Filed May 11, 2019DE

TAKATA RECALL. THE SERVICE SHIFT CHANGER LIGHTS CAME ON AND AS WELL AS THE AUTOMATIC START LIGHT CAME KN STATING IT NEEDS SERVICE. I JUST BOUGHT CAR TWO YEARS AGO. THIS IS RIDICULOUS NOW I HAVE TO PAY 430 FOR SOMETHING THAT STOPPED WORKING ON ITS OWN ALOT OF PEOPLE ARE HAVING THE SAME ISSUE WITH JEEP.

Electrical System
Filed May 11, 201921,000 milesNC

WHEN YOU CRANK THE CAR ALL THE RED LIGHTS COME ON AND IT BEEPS THEN STATES SERVICE SHIFTER.

Power Train
Filed May 10, 201937,212 milesTN

DRIVING DOWN CURVY ROAD, AROUND 50 MPH, INDICATOR LIGHT ON DASH SAID "SERVICE SHIFTER" WHILE ALL THE LIGHTS TO THE LEFT OF THE SHIFTER LIT UP. I PULLED OVER AND TURNED CAR OFF. AFTER SITTING A FEW MINUTES I STARTED IT UP AND IT SEEMED FINE. IT HAPPENED ONE MORE TIME WHILE FINISHING THE DRIVE HOME. THERE WAS NO KNOWN CAUSE FOR THIS TO HAPPEN. I'VE HAD THE CAR LESS THAN 2 YEARS, 37,000 MILES ON IT.

Electronic Stability Control (esc)
Filed May 9, 201947,000 milesNV

THIS PROBLEM HAS OCCURRED AT LEAST 4 TIMES IN A 2 WEEK PERIOD. WHILE DRIVING ON SERVICE STREETS A PINGING NOISES GOES OFF..THE BATTERY LIGHT A LIGHTENING BOLT AND SHIFT INTO DRIVE APPEARS AND LASTS A FEW SECONDS. THE STEERING WHEEL GETS VERY HEAVY AND HARD TO TURN. THE VEHICLE TURNS OFF! THE RADIO CONTINUES TO PLAY. I CANNOT SHIFT INTO PARK. WHEN I TRY TO TURN THE IGNITION IT MAKES A SCREECHING NOISE..AFTER THE SECOND ATTEMPT IT USUALLY WILL RESTART. THIS IS VERY DANGEROUS AND I AM AFRAID TO GET BEHIND THE WHEEL OF MY CAR!

Power Train
Filed May 9, 201950,420 milesNY

WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.

Unknown or Other
Filed May 8, 201927,700 milesTN

WHILE DRIVING HOME FROM WORK ON 5-7-19 I HEARD A DING & A THE MESSAGE SERVICE SHIFTER CAME UP ON MY DASH & THE RED LIGHTS NEXT TO THE GEAR SHIFT ALL LIT UP. I WAS MOVING AT THE TIME & WHEN I REACHED A STOP LIGHT I PUT VEHICLE IN PARK THEN BACK TO DRIVE BUT NOTHING CHANGED. TOOK IT DIRECTLY TO THE DEALERSHIP & THEY SAID THEY'D ONLY HEARD OF THIS HAPPENING TO A FEW VEHICLES BUT I HAVE JUST FOUND TONS OF COMPLAINTS FOR THE SAME ISSUE. ORDERING PARTS FOR IT BUT I'M AFRAID TO DRIVE IT & WAS TOLD IT WOULD TAKE A COUPLE OF DAYS TO GET THE PARTS FOLLOWED BY THEM CALLING ME TO SET UP A TIME TO BRING IT IN FOR REPAIR. THIS IS A 2017 WITH A LITTLE OVER 27K MILES. I SHOULDN'T HAVE TO BE DOING THIS YET OR EVER.

Unknown or Other
Filed May 8, 201972,189 milesIN

WHILE DRIVING SERVICE SHIFTER CAME ON FREEZING DISPLAY WHILE ALL LIGHTS IN SHIFTER TURNED RED. PULLED OFF TURN OFF VEHICLE TO REST.

Unknown or Other
Filed May 8, 201932,500 milesKY

SERVICE SHIFTER LIGHT CONSTANTLY COMES ON. TOLD NOTHING IS WRONG OTHER THAN CAN BE REPLACED. NOT COVERED UNDER WARRANTY. SEEMS TO BE A COMMON OCCURRENCE WITH THE VEHICLES AND SHOULD BE A RECALL.

Seat Belts
Filed May 3, 201941,000 milesNY

SEAT BELT BUCKLE BUTTON CRACKS WITH USE OF A CHILD CAR SEAT -REAR FACING

Electrical System
Filed May 1, 201925,000 milesNV

SERVICE SHIFTER NOTICE COMES ON DISPLAY SCREEN SPORADICALLY. SOMETIMES IT IS ON INITIAL START, SOMETIMES WHILE DRIVING. ALL SHIFTER POSITION LIGHTS ILLUMINATE ON SHIFT INDICATOR. RESTARTING THE VEHICLE CLEARS MESSAGE.

Engine
Filed Apr 26, 201928,000 milesNC

BEGINNING IN DEC 17 JUST A FEW WEEKS AFTER PURCHASE IT STARTED SHUTTING OFF WHILE DRIVING. IT STARTED ONLY ON RIGHT TURNS THEN ESCALATED TO PRETTY MUCH ANYTIME. ALMOST A YEAR LATER THEY WERE ABLE TO SUPPOSEDLY REPLICATE PROBLEM AND REPLACED THE ENGINE IN DEC18. JUST A COUPLE WEEKS AFTER ENGINE REPLACED VEHICLE BEGAN DOING THE SAME THING AND I HAVE REPEATEDLY TAKEN IT BACK AND THEY CAN NEVER REPLICATE PROBLEM. THIS CAN HAPPEN IN 2 MILES - 500 MILES OR NOT AGAIN UNTIL 1200 MILES. IT IS UNPREDICTABLE AND I HAVE SOMEHOW AVOIDED SEVERAL BAD ACCIDENTS DUE TO THIS. I CANNOT TAKE ANYONE IN MY VEHICLE FOR FEAR OF LIABILITY AND SOMETHING BAD WILL HAPPEN DUE TO THIS PROBLEM. I GET NO HELP FROM CORPORATE OR THE DEALER EXCEPT ' SORRY WE CAN'T REPLICATE IT' VEHICLE HAS BEEN TOWED IN ON APRIL 19 AND AS OF TODAY THEY CANNOT FIND THE PROBLEM SO I DO NOT KNOW WHAT TO DO BUT THIS IS RIDICULOUS ALREADY.

Power Train
Filed Apr 26, 201923,300 milesPA

SERVICE SHIFTER LIGHT ON, WHILE MOVING ON HIGHWAY, ALSO WHILE TURNING

Power Train
Filed Apr 26, 201922,951 milesPA

SERVICE 4 WHEEL DRIVE LIGHT ON, VEHICLE STOPPED COMPLETLEY WHILE DRIVING. HAD VEHICLE TOWED TO DEALER.

Electrical System
Filed Apr 25, 201961,700 milesNC

SHIFTER SERVICE LIGHT CAME ON AND DEALERSHIP STATED THE WIRING HARNESS HAD TO BE REPLACED. THE LIGHTS ON THE SHIFTER ALL CAME ON WHEN STARTED AND THE SHIFTER WAS ENGAGED.

Unknown or Other
Filed Apr 24, 201931,000 milesVA

SERVICE SHIFTER

Unknown or Other
Filed Apr 24, 201953,000 milesMO

MY SERVICE GEAR SHIFTER LIGHT KEEPS COMING ON. ALL BOTTOMS LIGHT UP ON SHIFTER. FEELS KINDA LIKE IT HAVING TROUBLE SHIFTING. I PULLED OVER SHUT CAR OFF AND LIGHT WENT OFF. I DROVE IT ANOTHER WEEK WITH NO ISSUES AND LIGHT CAN ON AGAIN.

Power Train
Filed Apr 23, 201929,000 milesPA

AS CAR IS BEING DRIVEN OUT A HIGHWAY A WARNING COMES ON SAYING SERVICE SHIFTER. PULLED OVER RESTARTED CAR AND WARNING SOMETIMES COMES BACK ON OR GOES AWAY AND RETURNS LATER. ONE TIME GETTING OUT OF A PARKING SPOT THE SHIFTER WAS IN REVERSE AND THE CAR PROCEEDED TO MOVE FORWARD INSTEAD OF BACKWARDS.

Unknown or Other
Filed Apr 22, 201965,000 milesAL

I HAVE HAD MY JEEP CHEROKEE FOR 3 YEARS AND MY VEHICLE HAS BEEN JERKING THE WHOLE TIME I HAD THE VEHICLE. FINALLY TODAY, A SERVICE ERROR CAME UP. IT SAYS SERVICE SHIFTER WHILE THE VEHICLE WAS IN MOTION ON THE HIGHWAY AND CITY STREETS. IT FELT LIKE MY VEHICLE WAS ABOUT TO TURN OFF. IT WAS JERKING VERY BADLY AND I WAS CONCERNED FOR MY TODDLER SON SAFETY AS WELL AS MY OWN SAFETY. I BEEN DOING SOME RESEARCH AND SEVERAL PEOPLE ARE HAVING THE SAME ISSUE AS MYSELF..

Electronic Stability Control (esc)
Filed Apr 18, 2019TX

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Power Train
Filed Apr 12, 20197,800 milesCA

SERVICE SHIFTER MESSAGE. 7,800 MILES.

Unknown or Other
Filed Apr 11, 201960,000 milesNC

SHIFT GEAR LIGHT COMES ON

Electrical System
Filed Apr 11, 201914,000 milesNY

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE BATTERY INDICATOR ILLUMINATED. THE CONTACT TURNED THE VEHICLE OFF AND ON, AND DROVE TO WHITE PLAINS CHRYSLER JEEP DODGE (914-946-2600, LOCATED AT 70 WESTCHESTER AVE, WHITE PLAINS, NY 10601). THE DEALER PERFORMED AN OIL CHANGE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

Unknown or Other
Filed Apr 11, 201948,200 milesFL

GEAR SHIFTER: ALL LIGHTS COME ON AND AN ERROR CODE STATING THAT SHIFTER NEEDS TO BE SERVICED. THIS HAS HAPPENED TWICE WITHIN APPROXIMATELY ONE MONTH APART. IF THE VEHICLE IS TURNED OFF AND RESTARTED THE ERROR CODE DOES NOT RETURN.

Engine
Filed Apr 10, 201938,000 milesGA

WHEN MAKING A LEFT HAND TURN, VEHICLE STALLED OUT COMPLETELY, JUST SHUT OFF, UPON TAKING TO THE DEALERSHIP, THEY BEGAN AN OIL CONSUMPTION TEST AND FOUND IT TO BE USING OIL, HAVING TO ADD 1 QUART EVERY 1,000 MILES, AFTER READING FORUMS, CHRYSLER HAS HAD A PROBLEM WITH THIS FOR A FEW YEARS ON THEIR 2.4 ENGINES, AND IT IS NOT DOING ANYTHING ABOUT IT. THEY TOLD ME THE ENGINE SHUTTING OFF WAS A FEATURE WHEN THE OIL GETS LOW, SO IT DOESN'T CAUSE FURTHER ENGINE DAMAGE. IF I WOULD HAVE BEEN ON A BUSY ROAD WITH TRAFFIC, THIS COULD HAVE BEEN SERIOUS. THE LINK SHOWS YOU ONE OF THE MANY FORUMS I HAVE FOUND REGARDING THIS ISSUE. I AM VERY FAITHFUL ON OIL CHANGES, SO THIS WAS NOT DUE TO ANY TYPE OF NEGLIGENCE ON MY PART REGARDING THE OIL. HTTP://WWW.CARPROBLEMZOO.COM/JEEP/CHEROKEE/2016/POWER-TRAIN-PROBLEMS.PHP

Power Train
Filed Apr 8, 201936,500 milesGA

"SERVICE SHIFTER" NOTIFICATION ON THE DASHBOARD WHILE PRNDL LIGHTS ARE SOLID RED NEAR THE TRANSMISSION SHIFTER. I HAVE TAKE THE JEEP TO THE DEALER WHILE IT WAS LESS THAN A YEAR OLD AND THEY ADVISED IT NEEDED AND UPDATE AND TO MY UNDERSTANDING THAT'S WHAT THEY DID. NOW 6-8 MONTHS LATER THE SAME NOTIFICATION APPEARS ON THE DASH AND THE LIGHTS NEAR THE SHIFTER ARE SOLID RED. WHEN THE CAR IS TURNED OFF AND RESTARTED THEY GO AWAY TO ONLY COME BACK ON AGAIN AFTER A FEW DAYS OR EVEN A COUPLE MINUTES. VEHICLE WAS IN MOTION WHEN THIS OCCURRED AT LOW AND HIGHER SPEEDS.

Electronic Stability Control (esc)
Filed Apr 7, 201936,867 milesTX

JUST BOUGHT A USED 2017 JEEP CHEROKEE TRAILHAWK 36867 MILES AND THE SERVICE SHIFTER LIGHT HAS COME UP ON THE DASHBOARD WHILE DRIVING DOWN THE HIGHWAY AND ALL LIGHTS NEXT TO PRND TURNED RED. PULLED OVER AND STOPPED TURNED OFF ENGINE, PUT IN PARK AND THE VEHICLE STARTED ROLLING. TURNED ENGINE ON/OFF TWICE THEN GOT IT INTO PARK THEN BACK INTO DRIVE. MADE IT HOME AND VEHICLE STILL HAS ALL LIGHTS NEXT TO PRND ON AND SERVICE SHIFTER MESSAGE REMAINS.

Electrical System
Filed Apr 7, 201981,497 milesTX

"SERVICE SHIFTER" LIGHT CAME ON AND ALL GEARS LITE UP WITH RED INDICATOR LIGHTS BESIDE EACH GEAR BEING P,R,N AND D. THIS HAPPENED WHILE MY VEHICLE WAS SITTING STILL AND IN "PARK" IN MY DRIVEWAY THE FIRST TIME, SITTING IN FRONT OF THE CHURCH WHILE I WAS DROPPING MOM OFF AND I DON'T REMEMBER IF IT WAS IN PARK OR DRIVE AT THE CHURCH.

Power Train
Filed Apr 5, 201938,000 milesMA

WHILE IN MOTION ON CITY STREETS AND HIGHWAYS, "SERVICE SHIFTER" MESSAGE APPEARS ON DASH AS WELL AS ALL SHIFTER LIGHTS ILLUMINATE. CAR SEEMS TO "MISFIRE" AND JERK FORWARD. DEALER HAS 'REPAIRED' 4 TIMES AND ISSUE RETURNS. THIS ISSUE HAS OCCURRED MULTIPLE TIMES IN THE 1 YEAR I HAVE OWN THIS CAR (PURCHASED NEW). THE FIRST INCIDENT WAS APRIL OF 2018 AND MOST RECENTLY 3/20/19

Unknown or Other
Filed Apr 5, 201953,000 milesTN

WHILE DRIVING MY 2017 JEEP CHEROKEE IT WILL RANDOMLY HAVE A WARNING FOR @SERVICE SHIFTER' ON THE DASH AND ALL LIGHTS ON THE LEFT OF THE GEAR SHIFT WILL BE RED FOR PRND +\- (SEVERAL TIMES A WEEK SO I HAVE TO PULL OVER SHUT OFF THE CAR AND WAIT AND TURN IT BACK ON). WHEN SEARCHING THE WEB THERE WERE SEVERAL FORUMS WITH THE SAME THING IN OTHER JEEP MODELS AND A LOT OF THE CHEROKEES AND WERE ALL HAVING PROBLEMS WITH THE DEALERS WANTING TO FIX IT CORRECTLY. THIS IS VERY DANGEROUS AS IT MEANS THE CAR CAN NOT TELL WHAT GEAR IT IS IN. LORD FORBID IT THROW ITS SELF IN PARK WHILE GOING 70 ON THE INTERSTATE. THIS NEEDS IMMEDIATE ATTENTION.

Engine
Filed Mar 27, 201936,562 milesFL

JEEP STALLS COMPLETELY WITHIN A FEW BLOCKS OF START UP DURING A TURN. I HAVE TO PUT THE CAR IN PARK AND RESTART IT. RESTART IS LABORED, AND ON AT LEAST 2 OCCASIONS, I HAD TO TRY MORE THAN ONCE TO RESTART THE CAR. MILEAGE IS UNDER 37,000. THE SERVICE DEPARTMENT AT THE DEALERSHIP RECOGNIZED THE PROBLEM WHEN I CALLED THEM, AND HAS PERFORMED AN EARLY OIL CHANGE. THAT SEEMS TO HAVE FIXED THE PROBLEM,AT LEAST TEMPORARILY. THEY INSTRUCTED ME TO RETURN THE CAR TO THEM IN 2000 MILES FOR THEM TO CHECK THE OIL.

Engine
Filed Mar 21, 201947,000 milesNY

1ST, MY ENGINE LIGHT IS ON DUE TO A FAULTY THERMOSTAT IN THE ENGINE. I'M DISPLEASED A 2 YEAR OLD CAR HAS SUCH AN ISSUE. I'VE BEEN TOLD IT'S A COMMON PROBLEM OR DEFECT. 2ND MY CRUISE CONTROL GOES ROGUE AT TIMES AND SPEEDS UP EXCESSIVELY IF NO INTERVENTION HAPPENS TO STOP IT.

Engine
Filed Mar 21, 201947,000 milesNY

ENGINE LIGHT IS ON DUE TO DEFECTIVE THERMOSTAT. IT'S NOT RIGHT MAKING SOMEONE PAY FOR A DEFECTIVE PART ON A 2YR OLD VEHICLE DUE TO POOR QUALITY! IF AMERICAN CARS ARE SO GOOD THEN WE SHOULDN'T HAVE ISSUES LIKE THIS.

EngineFire
Filed Mar 20, 201959,000 milesTX

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A POPPING SOUND UNDER THE HOOD. THE CONTACT PULLED OFF OF THE ROADWAY AND, WITHOUT WARNING, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE ENGINE COMPARTMENT WAS DESTROYED. THE VEHICLE WAS NOT YET DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

Engine
Filed Mar 20, 201929,000 milesWA

THE VEHICLE WILL STALL/DIE WHILE DRIVING. THERE IS NO POWER STEERING OR BRAKING. THIS HAS HAPPENED MULTIPLE TIMES INCLUDING WHILE DRIVING ON THE FREEWAY AT 60 MPH. I WAS TOLD BE THE DEALERSHIP THAT THIS IS A FAIL SAFE THAT IS IN PLACE TO PROTECT THE CAR FROM LOW OIL. AFTER THE FIRST INCIDENT, I KEPT CAREFUL WATCH ON MY MILEAGE AND OIL STATUS BUT DID NOT PHYSICALLY CHECK MY OIL. NOW WITH 600 MILES TO GO BEFORE THE NEXT SUGGESTED OIL CHANGE, THE CAR HAD STALLED THREE TIMES IN A WEEK. IT IS INCREDIBLY DANGEROUS BECAUSE IT CAN HAPPEN AT ANY TIME. THE CAR WILL NOT START AGAIN RIGHT AWAY. I'VE JUST DROPPED IT AT THE DEALER AND THEY SAID THIS IS COMMON WITH THIS ENGINE AND THAT I MAY NEED TO PHYSICALLY CHECK MY OIL EVERY 1000 MILES TO ENSURE IT IS NOT LOW. THIS IS UNACCEPTABLE. THIS FAIL SAFE PUT ME AT RISK ON A HIGHWAY AND ON A HIGHWAY ENTRANCE RAMP. I ALSO SHOULD NOT HAVE TO PHYSICALLY CHECK MY OIL ON A NEW CAR AND PAY TO GET OIL CHANGES MORE FREQUENTLY THAN SUGGESTED. THE CAR HAS STALLED ON A NEIGHBORHOOD SURFACE STREET TWICE, ON A HIGHWAY ENTRANCE RAMP ONCE AND ON THE HIGHWAY AT FULL SPEED. I HAVE ALWAYS BEEN DRIVING STRAIGHT. A MESSAGE COMES ON THAT SAYS, "SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR". I HAVE SEEN MANY SIMILAR COMPLAINTS ON THE INTERNET.

Engine
Filed Mar 19, 201923,000 milesNH

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN ONCE. THE FAILURE OCCURRED INTERMITTENTLY AND VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. KEENE CHRYSLER DODGE JEEP RAM (410 WINCHESTER ST, KEENE, NH 03431, (603) 357-0808) WAS MADE AWARE OF THE FAILURE AND INDICATED THAT AN OIL CONSUMPTION TEST MAY BE NEEDED. THE DEALER DID NOT TEST DRIVE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

Engine
Filed Mar 16, 2019PR

ENGINE IS CONSUMING OIL AT AN ALARMING RATE. WE HAVE PUT OVER 4QTS SINCE THE LAST OIL CHANGE IN NOV 2018. THERE IS NO LEAK, NO BURNING OF OIL, NO WARNING LIGHTS THAT TURN ON, NOR ANY AREA IN THE MOTOR WHERE YOU CAN SEE ANY OIL ACCUMULATING. WE EVEN CHANGED TO SYNTHETIC OIL AND IT'S STILL CONSUMING OIL.

Engine
Filed Mar 15, 201911,870 milesPA

3/15/2019 AT 12:15 I WAS DRIVING BACK TO WORK AFTER LUNCH AND MY CENTER DISPLAY PANEL SUDDENLY CHANGE FROM DISPLAYING MPH TO A MESSAGE THAT READ "SERVICE SHIFTER". WHEN I LOOKED AT MY GEAR SHIFT ALL LIGHTS WERE LIT INSTEAD OF JUST D. I IMMEDIATELY RETURNED HOME (I WAS A MILE AWAY) AND PUT THE CAR INTO PARK. THE MESSAGE REMAINED ON MY CENTER CONSOLE AND LIGHTS REMAINED LIT. I TURNED OFF/ON THE VEHICLE WITH SAME RESULTS. I PUT VEHICLE INTO GARAGE AND CALLED ROTHROCK MOTORS TO SCHEDULE AN APPOINTMENT. WILL DROP VEHICLE OF 3/16/19 BUT NO ETA ON RETURN SINCE THEY CANNOT TELL ME WHAT THE ISSUE IS UNTIL THEY LOOK AT IT. HOWEVER, I'VE FOUND HUNDREDS OF COMPLAINTS IN THE PAST 2 YEARS AFTER A VERY QUICK GOOGLE SEARCH WITH SAME ISSUE FOR JEEPS, NOT JUST MY MODEL.

Electrical System
Filed Mar 14, 201926,000 milesMN

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED, THE ENGINE OVERHEATED AND POWERED DOWN WITHOUT WARNING, THE DRIVER'S SIDE KNEE AIR BAG INDICATOR ILLUMINATED, AND THE COMPUTER SYSTEM LINKED TO THE TIRES WAS FAULTY. THE VEHICLE WAS TAKEN TO HIBBING DODGE CHRYSLER (1321 E 39TH ST, HIBBING, MN 55746, (218) 263-7700) TO BE DIAGNOSED, BUT THE TEST FOUND NO FAILURE. THE DEALER REPAIRED THE VEHICLE FOUR TIMES, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 26,000.

Unknown or Other
Filed Mar 12, 201939,000 milesMI

SERVICE SHIFTER APPEARS ON DASH WHILE DRIVING AND ALL LIGHTS ON SHIFTER ILLUMINATE. THIS HAS OCCURRED TWICE-- ONCE WHEN STARTING THE VEHICLE FROM BEING PARKED FOR SEVERAL HOURS AND AGAIN ONCE THE CAR WAS DRIVING AT ABOUT 35-40MPH. EACH TIME I CUT THE CAR OFF AND RESTARTED THE VEHICLE AND THE LIGHTS DISAPPEARED.

Engine
Filed Mar 12, 201938,000 milesIL

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OFF THE ROAD AND HAD IT TOWED TO MARINO CHRYSLER JEEP DODGE (5133 W IRVING PARK RD, CHICAGO, IL 60641, (773) 777-2000). THE DEALER DIAGNOSED THAT THERE WAS AN OIL LEAK AND THE ENGINE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS UNKNOWN.

Service Brakes
Filed Mar 12, 201923,000 milesTX

WHILE THE VEHICLE HAS BEEN RUNNING AND IN MOTION ON CITY STREETS, THE ENGINE WILL CUT OFF. THE CAR IS LEFT WITHOUT POWER STEERING AND WITHOUT POWER BRAKING. THE CAR MUST BE PLACED IN PARK TO RESTART THUS NECESSITATING THE NEED TO COME TO A COMPLETE STOP. THIS HAS OCCURRED ON FOUR SEPARATE OCCASIONS AND APPEARS TO BE A PROBLEMS OTHER HAVE ON THE SAME MODEL (WITHOUT RESOLUTION).

Engine
Filed Mar 11, 201920,600 milesOH

WAS DRIVING AND ALL OF A SUDDEN THE CAR SHUT OFF AND THE BATTERY LIGHT CAME ON. LUCKILY I WAS ABLE TO PULL OVER SAFELY. CAR WOULD NOT RESTART FOR THE NEXT 6 HOURS. TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS DUE TO LOW OIL LEVEL. I HAD THEM DO AN OIL CHANGE. WAS TOLD THIS WAS PRETTY COMMON FOR THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION, I WAS LUCKY TO ONLY BE GOING ABOUT 25 MPH IN A RESIDENTIAL AREA. A RECALL AND REPAIR NEEDS TO HAPPEN BEFORE SOMEONE IS KILLED.

Engine
Filed Mar 8, 201922,000 milesWV

OIL LEAKS AND THERE IS NO LOW OIL LIGHT IT SHUTS OFF ANYWHERE. SAFETY ISSUE IT SHUT OFF ON ME IN A BUSY INTERSECTION. THE LAST 2 OIL CHANGES I'VE HAD I'VE HAD THIS ISSUE, THEY WERE DONE AT DIFFERENT PLACES. THERE IS NO VISIBLE LEAKS.

Engine
Filed Mar 4, 2019GA

I BOUGHT THIS CAR BRAND NEW, AND I HAVE THE VERY COMMON SERVICE SHIFTER PROBLEM GOING ON IN MY CAR. I MADE THE APPOINTMENT FOR TODAY AND OVER THE WEEKEND THE CAR JUST SLIPPED INTO NEUTRAL WHILE I WAS DRIVING AND SCARED ME TO DEATH. LUCKILY NO ONE WAS BEHIND ME WHEN THIS HAPPENED. I HAD TO TURN THE CAR OFF AND BACK ON TO GET IT TO LET ME TO SHIFT. I JUST GET A CALL FROM THE DEALERSHIP AND THEY TELL ME IT IS COVERED UNDER MY EXTENDED WARRANTY BUT I HAVE TO PAY $100.00 DEDUCTIBLE. WHY DO I HAVE TO PAY ANYTHING WHEN THIS SEEMS TO BE A JEEP ISSUE!!!!! I AM SO MAD AND FRUSTRATED AND I DONT HAVE THE MONEY TO FORK OUT WHEN I ALREADY HAVE EXTENDED COVERAGE.

Power Train
Filed Mar 4, 201916,530 milesPA

NO POWER WHEN ATTEMPTING TO ACCELERATE. THIS OCCURS SPORADICALLY WHEN ATTEMPTING TO ACCELERATE FROM A STOP, OR WHILE MOTION IN LOW AND MIDDLE GEARS. MAJOR ISSUE WAS WHEN IT WOULD NOT ENGAGE TRANSMISSION AFTER STARTING VEHICLE DUE TO FAILURE. THE SYSTEM LOCK ENGAGED WITH AUTO-ENGAGED THE PARKING BREAK AND I WAS UNABLE TO DISENGAGE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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