WHILE DRIVING MY CAR ALL OF A SUDDEN SAID SERVICE SHIFTER AND ALL OF MY LIGHTS ON MY SHIFTER LIT UP AS WELL. LIGHT WOULD NOT GO AWAY, NO OTHER LIGHTS CAME ON, HOWEVER WHEN BROUGHT TO BE LOOKED AT, NOTHING TO BE FOUND ON DIAGNOSTICS. THE LIGHT COMES ON FREQUENTLY WHILE DRIVING AND NOT DRIVING, HIGHWAY AND CITY STREETS. ALSO HAPPENS VERY FREQUENTLY, THE LIGHT ISN'T CONSTANTLY ON, BUT COMES ON SPORADICALLY, TURNS OFF WHEN VEHICLE IS TURNED OFF.
2017 Jeep Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →
THE 'SERVICE SHIFTER' LIGHT COMES ON AND GOES AWAY, BUT DEALERS ARE SAYING THEY NEVER HEARD OF IT AND NO PROBLEM DETECTED BECAUSE IT GOES AWAY. THIS IS HAPPENING TO MULTIPLE OF OTHER JEEP CHEROKEES.
THIS IS THE 2ND TIME MY "SERVICE SHIFTER" HAS COME ON THE SCREEN AND THE PRND LIGHTS ALL TURNED RED. THE CAR WAS DRIVING NORMAL AND I WAS IN A PARKING LOT DOING ABOUT 15MPH. THE 1ST TIME I HAD JUST COME TO A RED LIGHT JUST AFTER LEAVING MY HOME WHICH I QUICKLY RETURNED. I HAVE READ ABOUT PEOPLE HAVING THIS ISSUE AND THE CAR SUDDENLY SHUTTING DOWN. IT'S VERY SCARY WHEN THIS COMES ON.
SERVICE SHIFTER WARNING COMES ON ALONG WITH ALL PRND LIGHTS BY GEAR SHIFT WHILE DRIVING ON CITY STREET. 32K MILES ON VEHICLE
I BOUGHT THIS VEHICLE BRAND NEW. SINCE ABOUT 30K I HAVE BEEN COMPLAINING THAT IT IS RANDOMLY SHUTTING OFF WITHOUT WARNING, REGARDLESS OF SPEED. NO ENGINE POWER, AND NO POWER STEERING. I HAVE BEEN TOLD THIS IS A FAIL SAFE DUE TO LOW OIL. I HAVE FOLLOWED THE FCA GUIDELINES AND DEALERS FOR OIL CHANGES AND CANT REALLY MAKE BETWEEN CHANGES. I HAVE DONE MULTIPLE OIL CONSUMPTION TESTS BETWEEN TWO DEALERS BC I AM TOLD IT DOESNT BURN ENOUGH FOR FCA STANDARDS TO REPLACE THE ENGINE. I HAVE CALLED AFTER IT DIED OUT TO ASK FOR A TOW IN AND HAVE BEEN DENIED AND TOLD IT JUST MEANS ITS TIME FOR AN OIL CHANGE. I HAVE TO HAVE AN IGNITION COIL REPLACED ON TWO SEPARATE INCIDENTS, REPROGRAMMING OF THE SHIFTER PCM, AND REPLACED THE PCM. IT WASNT TILL MY LATEST INCIDENT THAT I RECORDED IT AND POSTED THE VIDEO TO TWITTER THAT AN FCA REP REACHED OUT TO ME TO 'HELP'. I WAS TOLD I STILL NEED TO DO OIL TESTING BC I HAVE TO FAIL 3 IN A ROW FOR FURTHER TESTING REGARDLESS OF A HISTORY OF THE PROBLEM CONTINUING AND NOT GETTING BETTER. 1ST TEST IT WAS ONLY HALF A QUART. DIDNT EVEN MAKE IT TO THE 2ND BEFORE THE CAR SHOOK VIOLENTLY, LOST POWER, WOULDN'T ACCELERATE AND I HAD TO BE TOWED IN. 1ST WAS TOLD THE MULTIAIR ACTUATOR WENT OUT AND FCA AGREED TO PAY FOR IT, AS IM AT 73K. THEN I HEAR NOTHING FROM ANYONE FOR 8 DAYS TILL I CALL THE DEALER AND IM TOLD THEY ARE WAITING ON SPARK PLUGS. 20MINS LATER THE FCA REP CALLS AND SAYS THE ENGINE NEEDS TO BE REPLACED. THEY FOUND, METAL SHAVINGS INSIDE, SCORCHING, A PIECE
VEHICLE CAN STOP ABRUPTLY DUE TO LOW OIL AS THIS ENGINE IMPROPERLY BLOWS OIL OUT THE EXHAUST AT A VERY HIGH RATE. OUR VEHICLE BLOWS OUT 1 QUART OF OIL EVERY 1,000 MILES. THE DEALER HAS BEEN MONITERING THIS PROBLEM SINCE OCTOBER 2019 WHEN I FOUND THE OIL LEVEL WAS DOWN 2 QUARTS. THE DEALER WILL NOT CORRECT THE PROBLEM OR ELEVATE THE PROBLEM TO THE MANUFACTURER. WE ARE LEFT WITH A LEMON. WE PURCHASED THIS VEHICLE NEW FROM THE DEALER IT HAD 11 MILES AT PURCHASE.THIS VEHICLE REQUIRES A VALVE REPAIR OR A NEW ENGINE.
I HAVE HAD AN ISSUE WITH MY SERVICE SHIFTER LIGHT BEING ON. A FEW MONTHS AGO IT CAME ON AND I TURNED OFF THE CAR AND IT WENT OFF. THEN LATER IT CAME ON AND HAS STAYED ON FOR SEVERAL MONTHS NOW. I TOOK IT TOO THE DEALERSHIP AND THEY ADVISED ME THERE WAS NOTHING THEY COULD DO FOR IT. I HAVE SEEN THIS SAME ISSUE WITH MANY OTHER JEEPS AND HUNDREDS OF COMPLAINTS FROM OTHER OWNERS. THIS ISSUE NEEDS TO BE CORRECTED AND A TOTAL RECALL FOR ALL VEHICLES EXPERIENCING THIS ISSUE. IT IS DANGEROUS FOR ALL THESE VEHICLES DRIVING OUT THERE WITH THIS PROBLEM. SOMEONE COULD BE SERIOUSLY INJURED OR EVEN WORSE. PLEASE TAKE ACTION ON THIS MATTER!
WHILE DRIVING APPROXIMATELY 25-30 MPH, A SERVICE SHIFTER ALERT ON DASHBOARD. ALL LIGHTS SURROUNDING SHIFTER LIT UP. I PULLED OVER, TURNED THE CAR OFF, WAITED A FEW MINUTES AND WHEN I TURNED THE BAR BACK ON, THE ALERTS WERE GONE.
ABOUT 6 MONTHS AGO MY 2017 JEEP SHIFTED INTO NEUTRAL WHILE I WAS DRIVING IN AUTOMATIC MODE. A NOTIFICATION POPPED UP SAYING I NEEDED OT BE IN PARK TO SHIFT. MY CAR STOPPED IN THE MIDDLE OF THE ROAD AND I NEEDED TO SHUT IT OFF, WAIT A FEW MINUTES AND THEN TURN IT BACK ON FOR IT TO RESTART. THIS HAPPENED A COUPLE OF TIMES AND MY DEALERSHIP COULD NOT SEE ME FOR AT LEAST ANOTHER WEEK. ONE OF THE TIMES IT HAPPENED, MY CAR WOULD NOT TURN BACK ON AND I REQUIRED ROADSIDE ASSISTANCE TO TOW MY CAR. WHEN THE DEALERSHIP FINALLY LOOKE AT IT, THEY SAW NOTHING WRONG EXCEPT MAYBE I NEEDED A SOFTWARE UPDATE. THEY DID THE UPDATE AND MY CAR WAS FINE UNTIL RECENTLY. THIS HAPPENED AGAIN WHILE I WAS DRIVING AND WAS STUCK IN THE MIDDLE OF THE ROAD WITH A LINE OF CARS BEHIND ME. MY DEALERSHIP CANNOT SEE ME FOR ANOTHER WEEK AND A HALF. I TOOK MY CAR TO AN AUTOSHOP AND THEY SAW NOTHING WRONG WITH THE CAR. THEY RAN A DIAGNOSTIC AND NOTICED THE SOFTWARE MAY NOT BE ALIGNED PROPERLY MEANING THE COMMUNICATION IS OFF. I AM FRUSTRATED AND ANGRY. THIS IS EXTREMELY DANGEROUS AND THERE ARE NO WARNINGS WHEN THIS IS ABOUT OT HAPPEN. I FIRST GOT THIS CAR BECAUSE I WAS EXPECTING A BABY. I THOUGHT THIS WOULD BE SAFE AND RELIABLE. I AM TOO AFRAID TO DRIVE MY CHILD TO DAYCARE IN CASE THIS HAPPENS AGAIN AND SOMEONE HITS US FROM BEHIND. I WILL NEVER GET A JEEP AGAIN.
SERVICE SHIFTER WARNING CAME ON AND ALL THE LIGHTS IN THE SHIFTER LIGHT UP. WAS DRIVING ON A SIDE ROAD IN TOWN GOING APPROX 25 MILES PER HOUR. WARNING NOTICE AND SHIFTER LIGHTS WENT OFF WHEN I PULLED OVER AND SHUT VEHICLE OFF.
SERVICE SHIFTER APPEARED ON DASH DISPLAY AND ALL INDICATORS ON SHIFTER LIT UP. VEHICLE HAD JUST BEEN STARTED UPON LEAVING WORK. VEHICLE WAS STATIONARY. ALL INDICATORS RESET AFTER TURNING VEHICLE OFF AND BACK ON AFTER DRIVE 5 MILES.
ON JANUARY 18 2020 I WAS DRIVING AND AFTER ONLY A MILE FROM HOME, COMING TO AN INTERSECTION YIELDING TO GO LEFT, MY CAR COMPLETELY WITHOUT WARNING STALLED IN THE MIDDLE OF AN INTERSECTION. I TRIED TO RE-START AND TOOK ABOUT 10 MINUETS GET IT TO RESTART. I WAS DRIVING THE MILE HOME WHEN THEN I GOT A 'OIL PRESSURE LOW LIGHT'. I DID AN OIL CHANGE THAT AFTERNOON TO FIND MY CAR ONLY HAD 2 QUARTS OF OIL REMAINING. MY CAR IS BURNING OIL. I DO REGULAR OIL CHANGES. THERE ARE NO LEAKS. I HAD NO WARNING FROM MY CAR THAT MY OIL WAS LOW. ALTHOUGH THE FEATURE TO TURN OFF MY CAR WORKED PROPERLY IN THE EVENT OIL IS LOW, MY CAR IS BURNING A LARGE AMOUNT OF OIL AND NOT GIVING ME A LOW OIL WARNING BEFORE TURNING OFF MY CAR. THIS COULD HAVE BEEN MUCH WORSE AND HAPPENED ON THE HIGHWAY WHICH I GENERALLY TRAVEL. THESE MODEL CARS NEED TO BE FIXED FROM BURNING OIL AND DRIVERS ALERTED TO WHEN THEIR OIL STARTS TO BECOME LOW, NOT JUST SHUT OFF IN THE MIDDLE OF THE ROAD.
I WAS DRIVING WHEN MY CAR LOCKED AND TOLD ME SERVICE SHIFTER, I IMMEDIATELY CALL JEEP WHO TOLD ME TO GO THE DEALERSHIP NEAR WHO TOLD ME THEY COULDNT DO ANYTHING BECAUSE IT HASN'T BEEN RECALLED
CAR STOPPED ON ME AND KEEPS DOING IT BEFORE IT DOES IT SAYS SERVICE SHIFTER I HAVE CONTACTED JEEP , I HAVE WENT TO A DEALERSHIP. BUT NO ONE HAS HELPED AND MY 2 YEAR OLD WAS IN THE CAR YESTERDAY WHEN I LOCKED WHILE I WAS DRIVING
MY 2017 JEEP SERVICE SHIFTER KEEPS ON TURNING ON I HAVE TAKEN MY CAR TO THE DEALERSHIP SEVERAL TIMES AND THEY HAVE 'RE PROGRAMMED IT' AND 'FIXED WIRING' AND IT STILL KEEPS ON TURNING ON.
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED. THE CONTACT PULLED INTO A PARKING LOT TURNED THE VEHICLE OFF. ROADSIDE ASSISTANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO THE DEALER (MIDSTATE AUTO GROUP INC 810 WASHINGTON ST, AUBURN, MA 01501, (508) 832-8886) TO BE DIAGNOSED. A DIAGNOSTIC TEST WAS PERFORMED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER TEST DROVE THE VEHICLE FOR ABOUT 5-10 MILES BUT WAS STILL UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED TO HAVE A SECOND DIAGNOSTIC TEST PERFORMED WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS APPROXIMATELY 33,406.
DRIVING AND ALL OF A SUDDEN IT POPS UP ON MY PANEL TO "SERVICE SHIFTER" AND ALL THE GEAR INDICATOR LIGHTS LIGHT UP IN RED. THE ONLY WAY TO CLEAR IT IS TO PULL OVER AND PUT JEEP IN PARK AND TURN OFF ENGINE. UPON RESTARTING ALL IS BACK TO NORMAL. THIS IS THE 3RD INCIDENT IN ABOUT 4 WEEKS.
DRIVING TO DROP MY KIDS OFF AT SCHOOL A "SERVICE SHIFTER" MESSAGE CAME UP AND MY PNDR+- WERE ALL RED. I WAS CLOSE BY A DEALERSHIP SO I TOOK IT SLOW AND PULLED IT RIGHT INTO THE SERVICE AREA. I LEFT THE CAR RUNNING SO THEY COULD SEE WHAT IT WAS DOING. AFTER ABOUT 1 HOUR OF LOOKING AT IT THEY TOLD ME THAT IT WAS CONSIDER AN ELECTRICAL PROBLEM AND NO LONGER COVERED UNDER MY WARRANTY THAT ENDED AT 36,000 MILES AND I'M AT 49,000. AND THAT MY EXTENDED WARRANTY WOULDN'T COVER IT EITHER, SO IT WOULD BE UP TO ME TO COVER THE COST AT $135.00 ONE PART, $30.00 FOR ANOTHER PART AND FOR 1.5 HOURS LABOR. WITH ALL THESE COMPLAINTS OVER THE SAME THING YOU'D THINK THIS WOULD BE A RECALL BY NOW, WHOS TO SAY ONCE I PAY TO HAVE IT FIXED THAT IT WONT DO THIS AGAIN
A SERVICE SHIFTER MESSAGE COME UP ON MY OPTOMETER SCREEN 4 TIMES IN 3 DAYS. THE WARNING APPEARS IN RED LETTERS THAT ALSO HIGHLIGHT ALL GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. THIS TAKES PLACES WHEN I ATTEMPT TO START MY VEHICLE. THE VEHICLE STARTS BUT I CANNOT SHIFT THE GEARS. I HAVE READ OTHER REPORTS OF 2019 MODELS HAVING THIS HAPPEN AND CAR STOPS WHILE IN MOTION. PLEASE REVIEW THIS CASE, SO MANY JEEP CHEROKEE MODELS 2016-2020 HAVE BEEN WIDELY AFFECTED BY THIS SHIFT SYSTEM FAILURE.
UPON STARTING THE VEHICLE, THE SERVICE SHIFTER LIGHT TURNS ON AND WONT SHUT OFF. I HAVE TO TURN THE CAR OFF AND ON AGAIN TO GET THE MESSAGE AND SHIFTER TO RESET. SOMETIMES, IT WILL KEEP GOING INTO SERVICE SHIFTER FOR MULTIPLE TRIES BEFORE THE SHIFTER WILL EVENTUALLY WORK AND DRIVE. IT HAS HAPPENED BOTH WHEN STATIONARY WHEN I FIRST GET IN TO DRIVE AND ALSO WHILE DRIVING DOWN THE ROAD. I HAVE TO PULL OVER AND TURN THE CAR OFF AND ON AGAIN TO BE ABLE TO DRIVE AGAIN SAFELY. THIS HAS BEEN HAPPENING ON AND OFF AGAIN FOR AT LEAST 6 MONTHS. IT WILL HAPPEN MULTIPLE TIMES OVER THE COURSE OF SEVERAL DAYS AND THEN NOT HAPPEN AGAIN FOR A WHILE.
OVER THE PAST FEW MONTHS, I HAVE INTERMITTENTLY RECEIVED A MESSAGE THAT SAYS "SERVICE SHIFTER" ON MY 2017 JEEP CHEROKEE WHILE MY VEHICLES IS IN MOTION. THIS CONDITION HAS OCCURRED AT COMPLETELY RANDOM TIME WHILE I HAVE BEEN DRIVING. DURING THIS CONDITION, THE P, R, N, D SHIFTER LIGHTS ARE ALL LIT UP RED. EACH TIME THIS HAPPENS, I AM ABLE TO TURN OFF MY ENGINE, AND THEN RESTART IT TO CLEAR THE MESSAGE, BUT I AM EXTREMELY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE AS I FEAR I WILL SUDDENLY LOSE CONTROL OF MY VEHICLE.
THIS FIRST STARTED BACK IN SEPTEMBER 2019 TURNED THE CAR ON AND THE 'SERVICE SHIFT' LIGHT CAME ON. FOLLOWED BY THE CHECK AIR BAGS. I TURNED IT OFF AND BACK ON AGAIN, AND IT WAS GONE.THEN ABOUT A WEEK LATER, THE SAME THING HAPPENED - THEN A FEW DAYS AFTER THAT, MY ENGINE LIGHT CAME ON. ALSO HAPPEND WHILE I WAS DRIVING DOWN THE FREEWAY.
I WAS DRIVING ON THE HIGHWAY AND ALL OF THE SUDDEN, A "SERVICE SHIFTER" MESSAGED APPEARED ON THE DASH. THE PRND+- ALL LIT UP RED AS WELL. I PULLED OVER ON THE SHOULDER AND RESTARTED MY CAR. THE MESSAGE DISAPPEARED AFTER THAT.
SEVERAL TIMES NOW (7-9), MESSAGE 'SERVICE SHIFTER' APPEARS. AT SAME TIME ALL RED DOTS ALONG SIDE THE SHIFTER ILLUMINATE (RED). WHILE TO MESSAGE IS VISIBLE THE CRUISE CONTROL IS DISABLED. TURNING CAR OFF AND RESTARTING IN MOST CASES ELIMINATED THE MESSAGE, RED DOTS NOT ILLUMINATE AND CRUISE CONTROL REGAINED FUNCTIONALITY. HAVE NOT NOTICED ANY OTHER ELECTRICAL PROBLEMS WITH THE VEHICLE WHILE THE MESSAGE WAS IN VIEW. THESE EVENTS ALWAYS HAPPENED AFTER THE VEHICLE HAS BEEN IN MOTION, HAS NOT HAD UPON INITIAL STARTUP.
2017 44K MILES JUST BOUGHT 3 DAYS AGO AND SERVICE SHIFTER LIGHT COMES ON WHILE IN PARK AND THE PRND ALL LIGHT UP RED. ONLY WAY TO MAKE IT GO AWAY IS TURN CAR OFF AND BACK ON. HAPPENED AGAIN LATER THAT DAY. THIS WAS DAY BEFORE YESTERDAY (01/04/2020).
SERVICE SHIFTER THE CAR TURN OFF ON MAJOR HIGHWAY
WHEN DRIVING AT HIGHWAY SPEEDS I AM NOT GETTING ALL THE SPEEDS OUT OF THE TRANSMISSION. AT 75 I'M A CLOSE TO 3,000 RPM, WHEN I PUT IT INTO MANUAL MODE TO SEE WHAT GEAR I AM AT IT WILL DISPLAY I'M CURRENTLY AT 6TH GEAR. WHERE IS 7,8,AND 9TH?
AFTER ROUGHLY 38,000 MILES THE VEHICLE WILL OCCASIONALLY DISPLAY A "SERVICE SHIFTER " WARNING. THE ERROR PERSISTS UNTIL THE VEHICLE IS RESTARTED. I PLAN ON TAKING THE VEHICLE TO A DEALERSHIP AS SOON AS I AM ABLE AFTER READING OTHER OWNERS WITH THIS WARNING HAVE HAD SEVERE ISSUES WITH THEIR VEHICLE CHANGING GEARS WITHOUT THE DRIVERS INPUT.
AFTER 19,000 THE DISPLAY SHOWED 'SERVICE SHIFTER'. THE DISPLAY IS LOCKED (UNABLE TO NAVIGATE TO ANY OTHER SCREEN) AND THE RED LIGHTS ON THE GEAR SHIFT ARE ILLUMINATED. IF THE ENGINE IS TURNED OFF AND BACK ON THE MESSAGE AND LIGHTS DISAPPEAR ONLY TO REAPPEAR AFTER ANOTHER 100 MILES. THIS HAPPENED WHILE THE VEHICLE WAS IN MOTION ON ALL THREE OCCASIONS.
CAR STARTS TO STALL AFTER 1000 MILES DRIVEN IN BETWEEN OIL CHANGES. THIS STARTED AT 30000 MILES. IT STALLS IN THE MIDDLE OF DRIVING. IT STALKS AT STOP SIGNS. THIS MY 16 YEAR OLD DAUGHTERS FIRST CAR. IT IS NOT SAFE.
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..
A SERVICE SHIFTER MESSAGE APPEARED ON THE DASHBOARD. THE GEARS (PDNR) LIGHT UP ALL RED. THIS OCCURRED WHILE DRIVING ON THE HIGHWAY. THIS ALSO OCCURRED ON CHRISTMAS DAY WHILE TRAVELING ON THE HIGHWAY.
IF IT IS BELOW FREEZING OUTSIDE, MY GAS DOOR WILL NOT OPEN. WHEN I PRESS THE OPEN BUTTON INSIDE MY CAR, IT MAKES A SOUND AS IF IT IS TRYING TO OPEN, BUT WILL NOT BUDGE. EVEN WHEN I TRY TO OPEN IT MANUALLY, IT WON'T OPEN WITHOUT EXTREME FORCE AND SEVERAL MINUTES OF TRYING. MY GAS DOOR HAS POPPED OFF TWICE DUE TO THIS ISSUE AND TRYING TO GET IT OPEN.
MESSAGE "SERVICE SHIFTER" POPS UP ON THE INSTRUMENT PANEL, AND A SERIES OF RED ALERT LIGHTS APPEAR NEXT TO EVERY GEAR ON THE AUTOMATIC TRANSMISSION SHIFTER LEVER. THIS PROBLEM IS RAMPANT AMONG 2017-2018 JEEP CHEROKEES!! THE DEALERS ARE UNABLE TO FIX THE PROBLEM! THEY REPLACE THE WIRING HARNESS, THEY REPLACE THE SHIFTERS THEMSELVES, THEY RESET THE COMPUTERS ' AND THE PROBLEM ALWAYS RETURNS! THE WEBSITE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 ALONE CONTAINS THE STORIES OF OVER 80 JEEP CHEROKEE OWNERS WHO HAVE THIS ONGOING PROBLEM. IMAGINE HOW MANY JEEP OWNERS ACROSS AMERICA ARE SUFFERING WITH THIS ISSUE! JEEP REPLACED THE 2014 SHIFTERS THAT WERE RECALLED (THE ONES THAT KILLED STAR TREK ACTOR ANTON YELCHIN IN 2016) WITH THIS NEW SHIFTER - AND THIS ONE IS JUST AS BAD! THESE VEHICLES MUST BE RECALLED!!
MY ENGINE CONSUMES OIL. I CANNOT EVEN REACH 2000 MILES BETWEEN OIL CHANGES. MY CAR WILL JUST CUT OFF WHILE I AM DRIVING (AT ANY SPEED INCLUDING HIGHWAY SPEEDS AND TURNS). WHEN THIS FIRST HAPPENED I CHECKED THE OIL AND THE ENGINE WAS COMPLETELY EMPTY OF OIL. IT DIDNT EVEN REGISTER ON THE DIPSTICK. I HAVE HAD OVER 6 OIL CHANGES SINCE I BOUGHT MY CAR IN 01/2019 (LESS THAN A YEAR). I HAVE HAD OIL CONSUMPTION TESTING COMPLETED AND EVERYTHING "COMES BACK IN RANGE". THE ENGINE HAS BEEN INSPECTED AND NOTHING IS LEAKING OR FAULTY. MY CAR TAKES FULL SYNTHETIC OIL WHICH SHOULD LAST WAY LONGER THAN THAT. I AM AWARE THIS IS AN OVERALL ISSUE WITH 2017 JEEPS OF ALL MODELS. THE SERVICE MANAGER AT THE DEALERSHIP DIDNT SEEM LIKE HE KNOW MUCH OF ANYTHING AND TRIED TO TELL ME THAT THIS WAS NORMAL. I HAVE NEVER HAD A VEHICLE THAT COMPLETELY DEPLETES ITS OIL SUPPLY WITHIN 2000 MILES. HE THEN REFERRED ME TO MOPARS CORPORATE LINE WHO THEN REFERRED ME TO NHTSA TO FILE A REPORT.
2017 JEEP CHEROKEE TRAILHAWK. SERVICE SHIFTER LIGHT CAME ON UNDER BUMPER TO BUMPER WARRANTY THE DEALERSHIP REPLACED IT. NOW AT 59,000 MILES THE LIGHT HAS CAME ON AGAIN. JUST RANDOMLY USUALLY WHEN IN MOTION. IF YOU PARK AND TURN THE CAR OFF FOR A FEW MINUTES AND THEN RESTART IT THE LIGHT USUALLY RESETS AND WONT COME ON FOR A FEW DAYS OR 100 MILES OR SO. THIS HAS BEEN A RECURRING PROBLEM FOR US AND MANY OTHER JEEP/DODGE/RAM/CHRYSLER OWNERS.
WHILE MAKING A RIGHT HAND TURN THE VEHICLE DIED. ATTEMPTS TO RESTART WERE NOT SUCCESSFUL. VEHICLE WAS JUMPED AND STARTED. AT THAT TIME THE DASH DISPLAYED "SHIFTER SERVICE NEEDED". SHIFTER WAS REPLACED. THE DAY AFTER SHIFTER WAS REPLACED THE VEHICLE BEGAN MAKING A DING NOISE (SIMILAR TO SEAT BELT DING) WHILE MAKING A TURN. VEHICLE WAS TAKEN TO DEALERSHIP AND THEY SAID NOTHING WAS THE MATTER WITH IT. TWO DAYS AFTER THAT WHILE MAKING A RIGHT HAND TURN THE VEHICLE MADE A DING NOISE AND STALLED (VEHICLE WAS RUNNING BUT WOULD NOT MOVE). VEHICLE WAS SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. VEHICLE RESTATED EVENTUALLY AND WAS TAKEN TO THE DEALERSHIP AGAIN. AFTER THREE DAYS I WAS TOLD THIS IS DUE TO LOW OIL. THEY WERE NOT ABLE TO TELL ME HOW LOW MY OIL WAS BUT STATED IT WOULD ONLY NEED TO BE A QUART LOW FOR THIS TO HAPPEN AND THAT JEEP IS NOTORIOUS FOR THIS.
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
WHEN STARTING VEHICLE A "SERVICE SHIFTER" NOTIFICATION APPEARS ON DASH AND ALL LIGHTS BY SHIFTER ILLUMINATE, IN ORDER TO RESET YOU HAVE TO SHUT VEHICLE OFF AND RESTART AND THEN IT MAY OR MAY NOT DO IT NEXT TIME YOU START VEHICLE, IT DOES NOT SEEM TO STOP YOU FROM SHIFTING VEHICLE INTO DESIRED GEAR HOWEVER IS DEFINITELY SOMETHING THAT NEEDS TO BE COVERED UNDER A SAFETY RECALL. MY JEEP IS CURRENTLY IN SHOP FOR REPAIR, THEY CALLED ME AND TOLD ME THE BEZEL AND WIRING HARNESS HAVE TO BE REPLACED PER A BULLETIN THAT IS CURRENTLY OUT BUT I HAVE TO PAY $100 FOR MY EXTENDED WARRANTY TO COVER REPAIR. THIS SHOULD BE A RECALL DUE TO THE FACT THAT IT IS HAPPENING TO SO MANY PEOPLE AND IS NOT SOMETHING THAT SHOULD BE HAPPENING.
I HAD JUST PULLED OUT OF MY DRIVEWAY IN THE MORNING AND HEADING DOWN THE NEIGHBOORHOOD ROAD. ABOUT A HALF A MILE INTO MY DRIVE, THE CAR FAILED TO ACCELERATE. THE CAR BEGAN TO COAST, I HAD LOST ENGINE POWER. I TRIED TO TURN THE WHEEL AND IT WAS UNRESPONSIVE. I LOOKED DOWN AT THE DASH AND IT WAS OUT. I WAS BARELY ABLE TO LIMP THE CAR TO THE CURB. AFTER APPROXIMATELY TEN MINUTES I WAS FINALLY ABLE TO TURN IT OVER AND START THE ENGINE. MY ENGINE IS CONSUMING AN EXCESSIVE AMOUNT OF OIL BETWEEN OIL CHANGES.
I LEFT WORK TODAY AT 4PM MADE A RIGHT HAND TURN ONTO A BRIDGE AND I NOTICED I COULDN'T ACCELERATE AND TWO ENGINE LIGHTS CAME ON THE DASH AND MY CAR COMPLETELY TURNED OFF ON ME AND I BROKE DOWN. I WAS STUCK ON A HIGH TRAFFICKING AREA ON A BRIDGE WHEN THIS HAPPENED. I'VE HAD MY JEEP FOR 2 YEARS AND NEVER ONCE HAD ANY ISSUES AND NEVER ONCE FELT LIKE IT WASN'T A SAFE VEHICLE. I DON'T FEEL SAFE TO DRIVE MY JEEP NOW AND WANT IT CHECKED OUT COMPLETELY BEFORE THIS HAPPENS AGAIN TO ME.
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. AFTER RESTARTING THE ENGINE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DETERMINED THAT THE ENGINE OIL WAS LOW AND THE ENGINE OPERATED NORMALLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS UNKNOWN.
THERE IS A SHIFTER ERROR THAT COMES UP ON DASHBOARD AND ALL LIGHTS COME UP ON THE SHIFTER STICK WHILE DRIVING THE CAR. THIS HAPPENED TO ME TWICE OVER ONE NIGHT WHILE I DRIVING AND I AM CONCERNED WITH THE SAFETY OF MY VEHICLE. SEE LINKS BELOW. HTTPS://WWW.NHTSA.GOV/VEHICLE/2017/JEEP/CHEROKEE/SUV/4WD HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921 HTTPS://WWW.JEEPFORUM.COM/FORUM/F309/SERVICE-SHIFTER-MIL-15-DIESEL-3768705/
MY 2017 JEEP CHEROKEE TRAILHAWK KEEPS GIVING ME A "SERVICE SHIFTER" LIGHT/WARNING. THIS HAS HAPPENED SEVERAL TIMES. THE LIGHTS OR WARNING GOES AWAY WHEN I TURN MY JEEP OFF AND I RESTART IT. I CALLED AND WENT TO THE DEALERSHIP AND WAS TOLD I HAD TO TAKE THE JEEP WHEN THE WARNING COMES UP BUT IT IS HARD TO GET IT THERE AS IT USUALLY HAPPENS WHEN I AM NOT NEAR THE DEALERSHIP. THIS ISSUE HAS HAPPENED WHILE IN PARK, DRIVING ON THE HIGHWAY AND ON CITY STREETS. I WAS TOLD BY THE DEALERSHIP THAT THEY DON'T COVER FIXING THE ISSUE.
SERVICE SHIFTER NOTIFICATION POPPED UP ON THE DASHBOARD. READING FORUMS IT SEEMS LIKE A COMMON ISSUE WITH JEEPS. THIS ISSUE CAN BE FATAL AND SHOULD BE ADDRESSED. JEEP DEALERSHIPS REPLACE THE SHIFTER BUT THAT OFTEN DOES NOT ADDRESS THE ISSUE, BUT COSTS THE OWNER MONEY.
SERVICE SHIFTER LIGHT COMES ON WHEN STARTING VEHICLE UP AND WHEN DRIVING. TOOK INTO DEALER REPLACED SHIFTER AND LIGHT STILL COMES ON. BEEN GOING ON FOR OVER A YEAR NOW. DEALER WILL NOT PROVIDE LOANER CARS AND VEHICLE IS ALMOST OUT OF WARRANTY, THIS IS A KNOWN ISSUE AND A RECALL NEEDS TO BE ISSUED.
MY GEAR SHIFT PRND LETTERS WILL RANDOMLY LIGHT UP WITH A WARNING BEING DISPLAYED SAYING SERVICE SHIFTER. THE LIGHT COMES ON RANDOMLY WHILE DRIVING OR WHILE PARKED. THE LIGHT SHUTS OFF WHEN THE CAR SHUTS OFF AND TURNED BACK ON BUT COMES ON RANDOMLY AGAIN PERIODICALLY.
TWICE WHILE DRIVING THIS CAR IN CRUISE ON THE FREEWAY THE CENTER SCREEN DISPLAYED "SERVICE SHIFTER". ALL THE INDICATOR LIGHTS ON THE SHIFTER PANEL DISPLAYED RED. THE CAR OPERATED NORMALLY AND THE PROBLEM DISAPPEARED BOTH TIMES AFTER TURNING THE CAR OFF AND BACK ON AGAIN AFTER STOPPING.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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