Owners filed 3 complaints about this vehicle with federal regulators, most often about the power train. It has been recalled 2 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Power Train
2
0
0
0
Service Brakes
1
0
0
0
2 safety recalls
Part 573 reports
Engine and Engine Cooling › Engine › Engine Control Module (ecu/Ecm) › Software21V774000
Filed Oct 4, 20217,634 vehiclesNissan North America, Inc.
Defect. Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Risk. A loss of drive power increases the risk of a crash.
Remedy. Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
Air Bags › Sensor › Occupant Classification16V244000
Filed Apr 26, 20163,296,947 vehiclesNissan North America, Inc.
Defect. Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Risk. If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Remedy. Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.
What owners reported
Newest filings
Service Brakes
Filed Mar 23, 20187,000 milesTX
WHEN AT A FULL STOP THE VEHICLE HAS A HARD TIME MOVING/ACCELERATING. I TAKE MY FOOT COMPLETELY OFF THE BRAKE AND THE VEHICLE WILL NOT MOVE. WHEN I PRESS THE GAS, THE VEHICLE WILL JERK VERY BADLY AND JUMP LIKE IT IS A STICK SHIFT, BUT IT IS NOT. WHEN IT FINALLY GETS MOVING IT CONTINUES TO JERK, SPUTTER AND JUMP. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE. I HAVE TAKEN IT TO SEVERAL DEALERSHIPS FOR THIS ISSUE AND I AM REPEATEDLY TOLD THAT WITHOUT A CODE OR THE VEHICLE DUPLICATING WHAT IT DOES THERE IS NOTHING THAT CAN BE DONE.
Power Train
Filed Jan 20, 201722,600 milesTX
THE VEHICLE DOES NOT ACCELERATE WHEN COMMANDED USING THE ACCELERATOR PEDAL, THERE IS A REVVING THEN A SUDDEN JERK FORWARD. THIS HAPPENS WHEN DRIVING AT LOW SPEEDS, IN STOP AND GO CONDITIONS AND WHEN CHANGING LANES OR ATTEMPTING TO PASS. THE VEHICLE ALSO HAS A TENDENCY TO JERK OR SURGE FORWARD IN TIGHT PARKING SITUATIONS. THERE HAVE RECENTLY BEEN INSTANCES WHERE MY WIFE WAS ALMOST JERKED FORWARD INTO A BRICK RETAINING WALL. I HAVE BEEN ALMOST JERKED INTO THE REAR OF VEHICLES IN FRONT OF ME WHILE IN STOP AND GO DRIVING SITUATIONS. THE VEHICLE HAS BEEN INTO THE DEALERSHIP ON 8 DIFFERENT OCCASIONS FOR THIS PROBLEM WHICH THEY SAY "THEY CAN NOT RE-CREATE" THE EVENT OR GET A CODE ON THEIR DIAGNOSTIC EQUIPMENT FOR. THEREFORE, THEY SAY THEY CANNOT DO ANYTHING ABOUT IT. ALSO, THEY ALLEGE THAT THEY HAVE DRIVEN THE VEHICLE TO TRY TO RECREATE THE EVENT BUT THE LEGAL DOCUMENTATION THEY NOTE THE MILEAGE ON DOES NOT EVER VERIFY THAT. IN SHORT THIS VEHICLE IS DANGEROUS TO DRIVE ON THE FREEWAY OR IN TOWN AND COUNTRY DRIVING SITUATIONS. IT CREATES UNDUE STRESS ON THE DRIVER AND IN MANY CASES OUR PASSENGERS HAVE BEEN FRIGHTENED WHEN RIDING WITH US. PLEASE HELP *TR
Power Train
Filed Sep 20, 201616,000 milesTX
TRANSMISSION SLIPS AND THEN SURGES. VERY FREQUENTLY, WHEN THE ACCELERATOR PEDAL IS DEPRESSED THERE IS NO ACCELERATION WITHOUT SIGNIFICANT DELAY. THE VEHICLE SURGES IN HEAVY TRAFFIC SITUATIONS AND ON MORE THAN OCCASION, HAS CAUSED NEAR ACCIDENTS. THE VEHICLE DOES THIS IN STOP AND GO DRIVING SITUATIONS AS WELL AS IN FREEWAY DRIVING SITUATIONS. THERE IS NO WAY TO DETERMINE OR TELL WHEN THIS WILL HAPPEN. IT CREATES AN EXTREMELY UNSAFE DRIVING SITUATION WHICH IF LEFT UNCHECKED COULD CREATE A LIFE THREATENING SITUATION. THIS HAPPENS ON AN ALMOST DAILY BASIS.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 4, 2021. Source: NHTSA Office of Defects Investigation.