2011 INFINITI M37X. CONSUMER WRITES IN REGARDS TO FAILED VOICE RECOGNITION BLUETOOTH SYSTEM *TGW THE CONSUMER STATED WHEN HE ATTEMPTED TO SYNC HIS I-PHONE TO THE BLUETOOTH SYSTEM, HE IMMEDIATELY FOUND THERE WERE NUMEROUS FAILURES IN THE VOICE RECOGNITION BLUETOOTH SYSTEM. HE TOOK THE VEHICLE BACK TO THE DEALER ON AT LEAST THREE OCCASIONS WHERE THE DEALER TRIED TO HELP HIM WITH THE SPEECH PATTERNS. THE DEALER VERIFIED THE ERROR AND ALSO REPLACED THE MICROPHONE IN THE VOICE RECOGNITION BLUETOOTH SYSTEM. THE SYSTEM FAILED APPROXIMATELY 1 OUT OF 4 OR 1 OUT OF 5 TIMES WHEN IT WAS USED. A FACTORY REPRESENTATIVE WAS SENT OUT TO TEST THE SYSTEM IN FEB 2012. THE CONSUMER WAS INFORMED THE FACTORY REPRESENTATIVE TESTED THE SYSTEM WHILE PARKED, WITH THE ENGINE RUNNING AND NO ERROR WAS REPORTED. *JB THE CONSUMER STATED WHEN A DIALED NUMBER WAS USED FREQUENTLY, THE VOICE RECOGNITION SYSTEM WOULD INCORRECTLY INTERPRET HIS VOICE. UPDATED CONSUMER LETTER 06/29/12. *JB UPDATED 07/03/12. *JB
2007 Infiniti M
Owners filed 3 complaints about this vehicle with federal regulators, most often about the seats. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Seats | 1 | 0 | 0 | 0 | |
| Latches/Locks/Linkages › Doors › Latch | 1 | 0 | 0 | 0 | |
| Equipment | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsINFINITI M45 - 2007. WHEN THE DOORS ARE LOCKED, YOU CANNOT OPEN THE DOORS WITH THE HANDLE, UNLESS YOU PHYSICALLY UNLOCK THE DOORS FIRST. I BELIEVE IN AN EMERGENCY, AN OCCUPANT IN THE CAR COULD PANIC AND NOT GET OUT. THEY WOULD BELIEVE THEY ARE TRAPPED IN THE CAR. THE CAR DOES NOT AUTOMATICALLY LOCK WHEN YOU PUT IT INTO GEAR OR START THE CAR, LIKE MOST OTHER MAKES. THIS POTENTIALLY COULD LEAD TO THIS VEHICLE BEING CARJACKED MORE THAN OTHERS, SINCE MANY PEOPLE FORGET TO LOCK THEIR DOORS.
I CONTACTED BBB BECAUSE I WAS UNABLE TO GET A SATISFACTORY RESOLUTION FROM INFINITI REGARDING MY SEAT MOVEMENT PROBLEM IN MY 2006 INFINITI M35. I PURCHASED THE VEHICLE ON JANUARY 22, 2006 FROM GLENDALE INFINITI. BY MARCH I WAS ALREADY EXPERIENCING MOVEMENT WITH MY DRIVER'S SEAT WHEN ACCELERATING OR BRAKING. MOVEMENT IS LARGE ENOUGH TO CAUSE MY BODY TO LEAP FORWARD AND, ON OCCASION, CAUSE A SLIGHT BIT OF WHIPLASH. I BROUGHT IN MY VEHICLE MANY TIMES TO HAVE THIS REPAIRED. THEY REPLACED THE SEAT TRACK TWICE BUT THE PROBLEM STILL EXISTS. NOW THEY ARE CLAIMING IT IS NORMAL OPERATION AND ARE REFUSING TO REPAIR IT. *JB
3 of 3 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.