2004 Infiniti M

Routine

Owners filed 2 complaints about this vehicle with federal regulators, most often about the fuel system, gasoline. No safety recall has been issued.

What fails
ComponentReportsCrashesFiresInjuries
Fuel System, Gasoline2
000

What owners reported

Newest filings
Fuel System, Gasoline
Filed Mar 2, 201260,000 milesNJ

AFTER APPROX. 60,000 MILES I BEGAN TO STALL OUT. THIS HAPPENED 2 TIMES BEFORE I COMPLETELY FIGURED OUT THAT I WAS OUT OF GAS BUT YET MY FUEL GAUGE READ HALF A TANK OR MORE. AFTER STALLING A 3RD TIME AND FOUND OUT THAT IT WAS MISREADING THE FUEL LEVEL AND LUCKILY I HAD PURCHASED A GAS JUG TO CARRY IN MY TRUNK AT ALL TIMES. INFINITI REFUSED TO GIVE ME A FREE EVALUATION, $140 COST, AND I ENDED UP HAVING THE SENDING UNIT REPLACED 700$ PLUS IN REPAIR. AFTER ALL THIS THE CAR HAD THE SAME PROBLEMS. DURING THESE TIMES IN STALLED I WAS ON A MAJOR BRIDGE IN NORTHERN NEW JERSEY. IN PANIC I TRIED TO GET ONTO THE SHOULDER AND FEEL MY CAR SEAT MY ALSO BE OFF-ALIGNMENT NOW DUE TO TRYING TO JERK MY BODY AROUND TO SEE TRAFFIC COMING ON THE BRIDGE WHEN MY CAR COMPLETELY STOPPED. I NOW HAVE A CAR THAT STILL NEEDS A NEAR INSTRUMENT CLUSTER, AND MAYBE A BROKEN DRIVER'S SEAT. I SPEND APPROX. $1200-$1500 IN TOWING/REPAIRS/GAS AND MANY MORE IN HEADACHES.TO MAKE MATTERS WORSE THE WHEN I STALLED I HAD TO LEAVE MY CAR FOR HOURS IN A PARKING LOT UNTIL I COULD GET GAS OR A TOW, AND A ROCK HIT MY WINDSHIELD FROM THE BRIDGE ABOVE AND NOW HAVE A CRACKED. INFINITI HAS TAKEN NO RESPONSIBILITY IN THIS MANNER AND AFTER SPENDING A LOT OF MONEY (AN ADDITIONAL $100 FOR A USED TEMPORARY INSTRUMENT CLUSTER AND $140 FOR THE ESTIMATE AT THE DEALERSHIP), I STILL HAVE A CAR THAT NEEDS A NEW INSTRUMENT CLUSTER, WINDSHIELD, AND PROBABLY A DRIVER SEAT PART THAT CONTROLS THE MOVEMENT. THEY DIDN'T EVEN OFFER A DISCOUNT FOR R

Fuel System, Gasoline
Filed Jan 30, 201262,000 milesDE

GAS GAUGE ASSEMBLY WAS GIVING INCORRECT AMOUNT OF FUEL IN THE TANK. I RAN OUT OF GAS AND WAS STRANDED BACK IN 2009. HAD INFINITI REPLACE AND FIXED THE UNIT. NOW TWO YEARS AND ABOUT 20K MILES LATER THE FUEL GAUGE ASSEMBLY IS NOT WORKING AGAIN AS CONFIRMED BY INFINITI SERVICE TODAY (1/30/2012). I'VE READ MANY POST WHERE THIS SEEMS TO BE AN ISSUE WITH THE 2003-2004 M45 MODELS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

2 of 2 complaints, reproduced as filed.

Across model years

Worst on record: 2011
YearComplaintsRecallsFiresDeathsAssessment
20121200Routine
20115100Routine
20091000Routine
20081000Routine
20073000Routine
2004 — this page2000Routine
20032000Routine

Compare every M year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.