2013 Infiniti JX35 complaints

VEHICLE HAS HAD 2 AIR BAG RECALLS, BOTH RECALL REPAIRS WERE COMPLETED AT DEALERSHIP. THE PASSENGER AIRBAG LIGHT CONTINUES TO INTERMITTENTLY TURN ON INDICATING THE PASSENGER AIR BAG IS OFF WHILE AN ADULT PASSENGER OF 140-180+ LBS IS OCCUPYING THE SEAT. THE CAR WAS TAKEN INTO THE DEALERSHIP TO REPAIR, AFTER 4 DAYS THEY ADVISED ME THEY WERE ABLE TO REPLICATE THE PROBLEM BUT THEY DIDN'T KNOW HOW TO FIX IT AND WOULD CONTACT THE ENGINEERS TO MAKE REPAIR. AFTER 8 DAYS IN THE SHOP I FILED A COMPLAINT WITH INFINITI CONSUMER AFFAIRS, THEY OPENED A CASE AND CONTACTED ME ON DAY 9. THE DEALERSHIP FINALLY CALLED BACK ON DAY 9 AND STATED THE SERVICE MANAGER DAN WOULD BE TAKING CARE OF THE CAR AND WOULD PROVIDE BETTER COMMUNICATION AND GET THE CAR FIXED. NO CALL FOR 5 MORE DAYS FROM THE DEALERSHIP REGARDING THE STATUS. REGIONAL SPECIALIST FROM CONSUMER AFFAIRS CALLED BACK (DAY 14) AND STATED DEALERSHIP IS NOW SAYING THEY WERE UNABLE TO REPLICATE THE ISSUE AND THE SERVICE TECH PREVIOUSLY "MIS-SPOKE". I HAVE ESCALATED MY COMPLAINT AT INFINITI CORPORATE. THE DEALERSHIP STILL HAS NOT CALLED (DAY 14) TO TELL ME WHAT IS GOING ON WITH MY CAR. THIS VEHICLE IS NOT SAFE AS YOU CANNOT BE SURE IF THE PASSENGER AIRBAG WILL DEPLOY UPON COLLISION. THIS VEHICLE SHOULD BE REMOVED FROM THE MARKET UNTIL THESE MAJOR SAFETY ISSUES ARE CORRECTED. *JS

FRONT PASSENGER AIR BAG INDICATOR LIGHT GOES ON WITH PASSENGER IN THE SEAT. NUMEROUS VISITS AND CALLS TO DEALER AND MANUFACTURER, MFG FIELD ENGINEER AND PROBLEM STILL EXISTS AFTER RECALL. IF PASSENGER SHIFTS WEIGHT IN SEAT OR FROM AN ACCIDENT AVOIDANCE AIR BAG MAY NOT BE DEPLOYED. *TR

MY JX 35 WAS RECALLED (14V-138) TO FIX THE OCCUPANT CLASSIFICATION SYSTEM. I HAD THE RECALL "FIX" PERFORMED ON THE VEHICLE. WHEN PASSENGERS WEIGHING BETWEEN 105-125 POUNDS SIT IN THE FRONG PASSENGER SEAT, THE LIGHT COMES ON INDICATING THAT AIR BAG IS TURNED OFF. THE DEALER (FIELDS INFINITI OF GLENCOE, IL) INSPECTED THE VEHICLE AND SAID THAT IT PERORMED THE RECALL ACCORDING TO INFINITI'S/NISSAN'S SPECIFICATIONS AND THERE'S NOTHING FURTHER THE DEALERSHIP CAN DO UNLESS THE VEHICLE UNDERGOES ANOTHER RECALL. THERE'S CLEARLY A DESIGN/ENGINEERING FLAW IN THE AIRBAG SEAT SENSOR SYSTEM, AS THIS PROBLEM DOESN'T EXIST WITH ANY OF OTHER VEHICLES I'VE DRIVEN (BMW, AUDI, GMC). THIS IS UNACCEPTABLE BECAUSE IT PUTS MY WIFE (AND OTHER POTENTIAL FRONT PASSENGER RIDERS)IN JEOPARDY IN THE EVENT OF A HEAD-ON COLLISION. PLEASE HAVE NISSAN RECALL THIS VEHICLE AGAIN TO FIX THE PROBLEM ONCE AND FOR ALL, AS OTHERS ARE COMPLAINING OF THE SAME PROBLEM WITH THEIR POST-RECALLED INFINITI JX35 AND QX60 AND NISSAN PATHFINDERS. *TR

FROM THE FIRST WEEK OF PURCHASE MANY ELECTRICAL PROBLEMS MIRRORS DON'T RETURN TO DRIVE PASSION, WINDOWS WHILE DRIVING GO UP AND DOWN AT RANDOM THEN THE AUTO UP DOESN'T WORK FOR DAYS THEN JUST STARTS WORKING AGAIN DASH LIGHT GO DARK GPS AND RADIO DO NOT WORK WHEN COLD UNTIL AFTER CAR STARTS TO WARM UP THEN ELECTRICAL SLOWLY RETURNS SEAT DOES NOT KEEP MEMORY, LUGGAGE RACK HAS BEEN REPLACED 4 TIMES DRIVER SIDE RACK COMING COMPLETELY OFF, LOUD SQUEALING NOISE COMING FROM THE FAN HAD TO BE TRAILER BACK TO DEALER. DEALER SAID NOTHING WAS WRONG, TIE ROD BOOT BURST ON DRIVERS SIDE, BATTERY WENT DEAD HAD TO BE JUMP STARTED DEALER SEEMS TO HAVE NO ANSWERS JUST EXCUSES OR WANTS TO BLAME ME FOR THE MANY PROBLEMS. *TR

VEHICLE HAS BEEN SERVICED 4 TIMES ON DASH RATTLE, HIGHLY IMPAIRMENTS WITH DRIVING DISTRACTIONS. PART OF RECENT DASH FIX LEFT DASH TO FALL APART (POSSIBLE JOB COMPLETION FAILURE). RENO DEALER FORCING ME TO DRIVE TO ANOTHER LOCATION (SACRAMENTO, CA, 175 MILES 1 WAY) TO GET SERVICED AND REPAIRED. PLUS SAID CAR IS IN PROCESS OF BEING RECALLED A 5TH TIME! UGH. JUST WANT NEGOTIABLE REFUND! *TR

WE BOUGHT A 2013 INFINITI JX35 ON 4/25/2013.VIN# [XXX]. WE HAVE14,000 MILES ON IT TO DATE.THIS CAR HAS AN INTERMITTENT TRANSMISSION PROBLEM SINCE WE PICK IT UP.. THE DEALER IS AWARE OF THE PROBLEM. WE HAVE TAKEN THE CAR IN 4 TIMES NOW BUT THE DEALER HAS NOT BEEN ABLE TO REPLICATED & RECORD. THIS PROBLEM CAN BE FOUND ON MOST EVERY INFINITI FORUM. NISSAN IS AWARE OF THE PROBLEM.THE OTHER DAY I WAS CROSSING AN INTERSECTION WHEN IT DECIDED TO ACT UP. THIS CAUSED A NEAR MISS. NOW I SEE THIS PROBLEM AS A REAL SAFETY ISSUE.THE DEALER COAST INFINIT SUGGESTED I REACH OUT TO CONSUMER AFFAIRS FOR ASSISTANCE IN RESOLVING. I'M OPEN TO SUGGESTIONS AS I'M NOT INTERESTED IN DRIVING THIS VEHICLE AS IT IS STANDS TODAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AS I STARTED THE CAR AFTER A LONG DAY OF WORK, I DISCOVERED THAT THE DASHBOARD IS NOT FUNCTIONAL, COMPLETELY DEAD. BLINKERS, GAS METER, SPEED METER, CRUISE, LIGHTS DID NOT WORK. I CALLED BROOKPARK INFINITY WHO TOLD ME THAT THE FUSE WAS OUT AND REPLACED IT. THEY DID NOT HAVE ANY EXPLANATION WHY THIS HAPPENED IN A NEW CAR THAT IS LESS ONE YEA OLD. I AM GREATLY CONCERNED THAT I GOT A LEMON DEAL ON THIS CAR. *JS

2013 INFINITY JX35. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO FRONT DOOR OF VEHICLE HAS VERY SHARP EDGES THAT CAUSED INJURY TO CONSUMERS FACE. *SMD THE DEALER INFORMED THE CONSUMER, THE PROBLEM WAS A MANUFACTURING DEFECT, AND THEY WERE NOT RESPONSIBLE FOR FIXING IT. (LAWYER WROTE IN ON BEHALF OF CONSUMER) *JB

CAR STRONGLY VIBRATES/SHUDDERS AT APPROX 20 MPH AND THEREAFTER, AND I HAD TO TAKE FOOT OFF PEDAL TO GET IT TO SHIFT GEARS. ENGINE LIGHT COMES ON. AT FIRST VISIT TO DEALER, ON 9/7/2013, (I'M CURRENTLY ON 4TH VISIT SINCE GETTING CAR), THEY CLAIMED TO REPAIR THE ISSUE, THOUGH REPAIR ORDER NOT CLEAR WHAT THEY DID. ON 10/5/13, SAME ISSUE. SERVICE ENGINE LIGHT ON, AND CAR HESITATES AND VIBRATES UPON ACCELERATION. PER SERVICE INVOICE, "IMPROPER CONNECTION PIN FITMENT". DEALERSHIP REPLACED FUEL INJECTOR, AND SAID PROBLEM SOLVED. ON 1/16/2014, SAME ISSUE. CAR SHUTTERING UPON ACCELERATION BTWN 15-45 MPH, AND ENGINE LIGHT ON. DEALER REPLACED TRANSMISSION, AND ONCE AGAIN, TOLD ME PROBLEM SOLVED. ON 3/24/2014, WHILE DRIVING ON TURNPIKE, SAME ISSUE. CAR VIBRATING UPON ACCELERATION, AND ENGINE LIGHT ON. HAD CAR TOWED BACK (APPROX 170 MILES). COMPLETELY UNSAFE TO DRIVE. DEALERSHIP REPLACED ENGINE CONTROL UNIT AND ENGINE CHASSIS (I THINK THAT'S THE CORRECT NAME), AND WAS TOLD - FOR THE FOURTH TIME - "PROBLEM SOLVED" (THOUGH INCREDIBLY, THE DEALER REFUSED TO PAY THE TOW CHARGE). IN TOTAL, I'VE HAD THE CAR ONLY APPROX 8 MONTHS, AND SO FAR, HAVE HAD THE FUEL INJECTOR, TRANSMISSION, ELECTRONIC CONTROL UNIT AND ENGINE CHASSIS REPLACED, CAUSING THE CAR TO BE IN THE SHOP FOR THIS PROBLEM A COLLECTIVE TOTAL OF APPROX 25 DAYS OR SO. THE CAR IS DANGEROUS TO DRIVE AND SOMEONE IS GOING TO GET SERIOUSLY INJURED. I HAVE NOW SEEN OTHER SIMILAR REPORTS AND COMPLAINTS ABOUT THIS PARTICULAR CAR, UNDER THE "COM

OUR JX 35 HAS A ONGOING RATTLE IN THE CENTER STACK, MID-DASH AREA, JUST BELOW THE NAVIGATION AREA. I WILL BE TAKING OUR VEHICLE IN TO THE NEAREST DEALERSHIP (80MI ONE-WAY) ONCE THEY ACTUALLY RETURN MY APPOINTMENT REQUEST TO GET THIS RATTLE FIX (THIS WILL BE THE SECOND ATTEMPT!!!). *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS FOR INSPECTION BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. UPDATED 05/12/14 MA THE CONSUMER STATED THE UPDATE WAS COMPLETED ON MONDAY APRIL 21, BUT DID NOT FIX THE PROBLEM. *TR

A COUPLE OF MONTHS AFTER DRIVING MY 2013 JX35 I BEGAN EXPERIENCING A SHUDDER/SHAKING IN MY VEHICLE WHEN DRIVING IN THE 15 TO 25 MPH RANGE. THE ENTIRE CAR SHAKES SEVERELY. IT HAPPEN WHEN TRYING TO MAINTAIN SPEED IN THE RANGE OF 15 TO 25 MPH. THIS IS A RANGE COMMONLY DRIVEN IN SCHOOL ZONES, NEIGHBORHOODS AND FREEWAY TRAFFIC DURING RUSH HOUR. THEREFORE, THIS PROBLEM IS FREQUENT. THERE IS A FEELING THAT I WILL LOSE CONTROL OF THE CAR WHILE DRIVING. I BELIEVE IT IS GETTING WORSE WITH TIME. THE INFINITI DEALERSHIP WHERE I PURCHASED THE VEHICLE INITIALLY DENIED THE COMPLAINTS AND STATED IT WAS NORMAL FOR THE CAR TO PERFORM THIS WAY. I HAD TO ENLIST INFINITY USA TO GET THIS PROBLEM ADDRESSED. THE DEALERSHIP COMPLETED REPAIRS AND STATED THE CONDITION WAS REMEDIED. IT WAS NOT. THE CAR CONTINUES TO OPERATE WITH A SHUDDER IN THAT SPEED RANGE AND NOW WHILE TURNING CORNERS. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LAMP ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THEY NEEDED TO UPDATE THE SOFTWARE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 11,000.

CAR WOULDN'T MOVE FROM P (PARKING) GEAR AT FIRST. WHEN IT EVENTUALLY STARTED MOVING, IT WOULDN'T ACCELERATE TO MORE THAN 20 MILE PER HOUR EVEN THOUGH IT'S AT 5-6000 RPM AND EVENTUALLY THE CAR STOP MOVING COMPLETELY EVEN THOUGH THE ENGINE WAS ON. WAS TOLD BY THE DEALER THAT IT WAS DUE TO A DEFECTIVE TRANSMISSION SO BRAND NEW TRANSMISSION WAS INSTALLED. 1500 MILES(3 MONTHS) LATER THE CAR STOPPED MOVING WHILE DRIVING ON 2/11/14. CAR STARTED SLIPPING BACKWARD IN THE HILLY ROAD. LEAKY TRANSMISSION FLUID WAS AT THE SITE. DEALER IS INSTALLING ANOTHER "NEW" TRANSMISSION WHILE THERE ARE LESS 6500 MILES IN THE CAR. THE CAR HAS BEEN WITH THE DEALER FOR MORE THAN A WEEK NOW. *TR

I CALLED NALLEY INFINITI OF MARIETTA TO SET UP A SERVICE CALL IN RESPONSE TO NHTSA RECALL 13V-445. I WAS TRANSFERRED TO A FEMALE SERVICE WRITER. SHE ASKED IF I HAD THIS CAR SERVICED THERE IN THE PAST. I TOLD HER NO BECAUSE THE CAR IS NEW. SHE TOLD ME THAT THEY ARE "WAITING ON PARTS" AND THAT I SHOULD CALL ANOTHER DEALERSHIP. WHEN I ASKED HER WHAT OTHER DEALERSHIPS WERE IN THE AREA, SHE TOLD ME I SHOULD LOOK ONLINE. WHEN I ASKED IF SHE COULD CALL ME WHEN THE PARTS CAME IN, SHE SAID SHE COULD NOT DO THAT. I WAS REALLY SHOCKED AT HER LACK OF INTEREST IN HELPING ME. I CALLED BACK THE NEXT DAY TO TRY TO FIND OUT WHO I SPOKE TO. THE RECEPTIONIST TOLD ME THAT IT MUST HAVE BEEN ONE OF THEIR OFF-PROPERTY SERVICE WRITERS BECAUSE THERE WERE NO FEMALE WRITERS ON PROPERTY. I THEN SPOKE TO MY REGULAR SERVICE WRITER, AND HE SET UP AN APPOINTMENT FOR ME. HE ALSO TOLD ME THERE ARE NO PARTS INVOLVED - IT IS JUST A MATTER OF SOFTWARE. I REALLY REGRET THAT I DID NOT ASK HER NAME THE FIRST TIME; HOWEVER, I DO HOPE THAT THIS MATTER WILL BE INVESTIGATED AS I FEEL STRONGLY THAT SHE WAS SIMPLY TRYING TO GET RID OF ME SO THAT NALLEY WOULD NOT HAVE TO DO THE RECALL WORK. PLEASE FEEL FREE TO CONTACT ME IF YOU HAVE ANY QUESTIONS. *TR

THE PASSENGER SIDE AIRBAG "OFF" LIGHT COMES ON INTERMITTENTLY WHEN THERE IS A FRONT ADULT PASSENGER IN THE SEAT. BOTH MYSELF (145#) AND MY 13 YEAR OLD SON (115#) HAVE HAD IT OCCUR ON MULTIPLE OCCASIONS. I HAVE TAKEN IT TO THE DEALER TWICE (7/8/13 AND 1/6/14) AND WAS TOLD THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. DEALERSHIP STATED THE INFINITI CORPORATE OFFICE FLEW IN A TECHNICIAN TO LOOK AT THE CAR. SINCE LIGHT DID NOT COME ON FOR THEM, THEY REFUSED TO REPLACE ANY PARTS. LIGHT CAME BACK ON WHILE MY SON WAS SEATED IN A PROPER POSITION (INFINITI WAS NICE ENOUGH TO PROVIDE ME WITH A "HOW TO" SIT ON THE SEAT ARTICLE) ON 1/14/14 AND I VIDEOTAPED IT ON MY CELLPHONE FOR PROOF. I WILL BE MAILING A CERTIFIED LETTER TO INFINITI FOR VIOLATION OF THE LEMON LAW SINCE THIS EQUIPMENT FAILURE COULD RESULT IN SERIOUS BODILY INJURY OR DEATH. *TR

THE PASSENGER SIDE AIR BAG LIGHT REMAINS ON EVEN THOUGH THE SEAT IS OCCUPIED. THAT MEANS THAT THE AIR BAG IS NOT OPERATIONAL EVEN THOUGH THE SEAT IS OCCUPIED. I NOTICED THAT THERE ARE A LOT OF COMPLAINTS ABOUT THIS ISSUE. *TR

THE WARNING LIGHT FOR BACK UP COLLISION INTERVENTION SYSTEM AND THE BLIND SPOT WARNING (BSW) COMES ON SUDDENLY WHILE DRIVING. IT COMES ON AT DIFFERENT SPEEDS AND HAPPENS ON THE HIGHWAY DRIVING AS WELL AS CITY DRIVING. THE INFINTI DEALER IN TAMPA FL CANNOT FIX THE PROBLEM AND HENCE COMES UP WITH REASONS AND FALSE DIAGNOSIS. THEY ALSO BLAME THAT THE VEHICLE HAS HAD SOME BODY WORK DONE IN THE BUMPER WHICH IS NOT THE CASE AS THE VEHICLE HAS NEVER BEEN FOR ANY BODY WORK SINCE PURCHASED FROM THE SAME DEALER. *TR

PASSENGER SIDE AIR BAG LIGHT ON WITH AN ADULT SEATED. THE DEALER SAID NO CODES NO PROBLEM FOUND. THE AIR BAG LIGHT WILL GO OUT AFTER SEVERAL MILES. IT HAS BEEN IN 3 OR 4 TIMES TO THE DEALER AND NOT REPAIRED OR ANY PARTS REPLACED. UNSAFE. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED WITH THE SEAT OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE BECAUSE THE AIR BAG WARNING LIGHT WAS NOT ILLUMINATED AT THE TIME OF DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

NO FORWARD OR REVERSE IN GEAR, RPM WON'T GO OVER 2500 RPM IN GEAR; NEUTRAL OK. CAR TOWED IN TO DEALERSHIP. MULTIPLE DTC FOUND; REPLACED CVT TRANSMISSION ASSEMBLY. *TR

THERE WAS A COUPLE OF INCHES OF FRESH SNOW ON THE STREETS. THIS WAS THE FIRST SNOW THAT THE CAR HAS SEEN. THE BRAKES DO NOT WORK IN SNOW. WHEN THE CAR STARTS TO SKID IN THE SNOW, THE ANTI LOCK BRAKE FEATURE APPEARS TO KICK IN, WHICH CAUSES THE CAR TO NOT BRAKE AT ALL. CAR SIMPLY CRUISES FORWARD WITHOUT ANY BRAKING AT ALL. PUMPING THE BRAKES APPEARS TO ACTUALLY HELP THE SITUATION IN THAT IT SEEMS TO RESET THE ANTI LOCK FEATURE AND ALLOWS THE BRAKES TO AT LEAST TEMPORARILY APPLY BEFORE THE CAR'S COMPUTER SWITCHES THEM OFF AGAIN. IN THIS INCIDENT, THERE WAS A SLIGHT DOWNHILL INCLINE, CAR CRUISED INTO REAR END OF CAR THAT WAS STOPPED IN FRONT. *TR

NHTSA CAMPAIGN ID NO. 13V139000. STARTED CAR. PULLED OUT OF PARKING LOT. THE BRAKES IN MY 2013 INFINITI JX35 HAD A COMPLETE FAILURE AND WOULD NOT STOP CAR AT ALL. TO AVOID ONCOMING TRAFFIC PULLED OVER TO A GRASSY AREA AND CRASHED INTO A BRICK STRUCTURE. *TR

THE STEERING WHEEL IS LOOSE EVERYTIME I APPLY BRAKE OR PEDAL OR TURNING CORNER. I BRING MY CAR TO DEALER THEY SAY ALL JX35 HAVE THE SAME SMALL AMOUNT OF PLAY IN COLUMN. THEY GIVE ME THE GRAND NEW ONE TO CHECK AND THE GRAND NEW ONE DO NOT HAVE THAT PROBLEM. THEY SAID THEY COULD NOT DO ANYTHING WITH THAT. I CALL INFINITI HEADQUARTER AND THEY SAID THE SAME THING, THEY COULD NOT DO ANYTHING WITH THAT PROBLEM ??? *TR

WE HAVE TAKEN OUR 2013 INFINITI JX35, MANUFACTURED IN 9/12, TO THE DEALER THREE TIMES IN 7 MONTHS TO HAVE THEM INSPECT THE PASSENGER AIRBAG SENSOR. WHEN PASSENGERS (FULL-SIZED ADULTS) SIT IN THE SEAT, OCCASIONALLY THE DASHBOARD LIGHT INDICATES THE AIRBAG IS NOT OPERATIONAL. THE DEALER AND INFINITI REFUSE TO ACKNOWLEDGE OR CORRECT THE ISSUE, DESPITE AN ACTIVE RECALL ON THIS VERY ISSUE FOR OVER 80,000 NISSAN/INFINITI VEHICLES. INFINITI INSISTS OUR VIN IS NOT AMONG THE RECALLED VEHICLES, YET REFUSES TO PROVIDE THE EXACT DATE OF MANUFACTURE IN ORDER FOR US TO INDEPENDENTLY CHECK NHTSA RECORDS. *TR

DASH WENT BLANK AND TOTAL ELECTRONICS FAILED. VEHICLE TOWED TO INFINITI OF TAMPA ON 11/5/2013 AND NISSAN USA INFINITI DIVISION WAS ADVISED! WE REQUESTED THAT THE CAR BE DECLARED UNSAFE TO DRIVE AND A REPLACEMENT OR BUY BACK BY INFINITI WAS NEEDED. INFINITI ENTERED A STALLING TACTIC. REPAIRS WENT FROM ONE DAY TO 2 DAYS AND NOW WE ARE BEING TOLD THEY WILL NOT EVEN HAVE PARTS TILL AFTER DECEMBER 1ST, 2013. THE DEALER INFINITI OF TAMPA AFTER A LITTLE ROCKY START HAS BEEN GOING ABOVE AND BEYOND TO BE HELPFUL AND CO OPERATIVE ESPECIALLY WITH THE LOANER CAR ASSISTANCE! THE PROBLEM IS WITH NISSAN USA INFINITI DIVISION. WE REACHED A POINT WHERE WE WROTE THE BBB AUTOLINE AND THE ATTORNEY GENERAL OF FORIDA! IN RESPONSE NISSAN REMOVED THEMSELVES AND DIRECTED US TO GO TO THE BBB AUTOLINE IF FURTHER ASSISTANCE WAS NEEDED. NISSAN USA INFINITI DIVISION HAS DIVORCED ITSELF FROM TRYING TO ASSIST US ONCE WE CONTACTED OTHERS AS A RESULT OF THEIR STALLING! WE HAD AFTER OVER 10 DAYS CONCLUDED THAT INFINITI USA WAS NEVER GOING TO DO ANYTHING BUT STLL US AS LONG AS POSSIBLE! CONSUMER BEWARE OF THE UNSAVORY TACTICS OF NISSAN USA INFINITI DIVISION!! *TR

OUR JX35 ELECTRICAL YSTEM OVERHEATED AND SHORTED OUT ALL DISPLAYS AND ELECTRONICS. WE LIMPED HOME W/O A SPEEDOMETER, DIRECTIONAL SIGNAL INDICATORS, NOTHING! THE CAR TOTALLY DEAD WAS TOWED TO INFINITI OF TAMPA. INFINITI OF TAMPA PROMISED THE VEHICLE IN NO MORE THAN 2 DAYS. THEY NOW TELL US PARTS ARE BACKORDERED AND IT MAY BE A MONTH BEFORWE THE PARTS ARE RECEIVED! WE WROTE THE BBB AND THIS DID GET INFINITI USA TO CALL US AND ADVISED WE WOULD BE COTACTED BY A CASE REOLUTION OFFICER SINCE WE CALLED BBB! WE DID NOT GET A CALL YET FROM THIS NEW CASE RESOLUTION OFFICER. INFINITI SEEMS TO BE BUYING TIME TO AVOID FACING THE FACTS THAT THE JX35 IS A LEMON TAKING OVER 30 DAYS TO REPAIR AND THEY MUST BUY THE JX35 BACK!! WE BELIEVE THE DEALER HAS BEEN TRYING TO REPAIR THE EXTENSIVE ELECTRICAL DAMAGE SINCE THE 5TH OF NOVEMBER AND THE PARTS STORY IS A SUBTRAFUGE TO AVOID THE BUYBACK BY INFINITI!!! *TR

THE ENTIRE ELECTRICAL SYSTEM FAILED AND OVERHEATED. THIS AUTOMOBILE COULD NEVER AGAIN BE CONSIDERED SAFE IN OUR OPINION. THE VEHICLE HAS BEEN AT INFINITI OF TAMPA SINCE EARLY NOVEMBER 4, 2013. WE WERE OLD TODAY THAT THE DEALERSHIP DOES NOT EVEN EXPECT TO RECEIVE THE PARTS UNTIL AFTER DECEMBER 1ST, 2013. THIS COULD BE A PLOY TO COVER THE EXTENSIVE REPAIRS THAT MAY BE NEEDED OR AN ATTEMPT TO TRY TO KEEP FROM REPLACING THE 10 MONTH OLD DEFECTIVE VEHICLE WITH LESS THAN 5,000 MILES ON IT!!! THIS VEHICLE NEEDS TO BE REPLACED WITH A BRAND NEW VEHICLE OF THE SAME COLOR IN & OUT AND ALL THE EQUIPMENT AND ACCESSORIES THAT WERE ON THE VEHICLE WE PURCHASED AS BRAND NEW!!! INFINITI IS OF COURSE STALLING RESOLUTION AND THE DEALER JUST WANTS US TO PAY UP AND BUY A NEW CAR W/O CONSIDERATION OF THE FACT THAT THE PRESENT VEHICLE IS DEFECTIVE!! *TR

THE ENTIRE ELECTRONIC SYSTEM WENT DEAD. A CONNECTED CELL PHONE BECAME TOO HOT TO TOUCH! EVERY ELECTRONIC COMPONENT FAILED! NO SPEED OR ANY INDICATORS OF ANY KIND WORKED. GOT VEHICLE HOME INTO GARAGE AND LEFT ON CA TRIP. ON RETURN SCHEDULED SERVICE APPOINTMENT BUT THE JX35 WAS DEAD AND TOWED TO THE DEALER ON 11/5/2013 WHO SUPPLIED A LOANER CAR AND INDICTED A COMPUTER NEEDED TO BE REPLACED OR ABOUT 2 DAYS TO REPAIR. TODAY ON 11/11/2013 STILL NO WORD ON REPAIRS! STALLED ON BASIS THAT PARTS ARE NOT AVAILABLE! DUE TO THE HEAT GENERATED IN THE CELL PHONE THE FIRE POTENTIAL WAS GREAT! WE REQUESTED THAT INFINITI BUY BACK THIS 10 MONTH OLD VEHICLE WITH UNDER 5,000 MILES AND ARE AWAITING THEIR RESPONSE! BEWARE OF THE 2013 JX35 IT MAY HAVE A FAULTY COMPUTER THAT IS A POTENTIAL FIRE HAZARD!!!!! OUR MAJOR CONCERN IS THAT ANY REPAIR WOULD JUST BE TEMPORARY TILL THE NEXT ELECTRICAL PROBLEM DUE TO THE HEAT THE MALFUNCTION GENERATED! *TR

AFTER ABOUT 3000 MILES, I BEGAN TO EXPERIENCE A "BUCKING" OF THE CAR AT VERY LOW SPEED IN TRAFFIC (~10-15MPH). EXPERIENCED A LOSS OF POWER AND WOULD HAVE TO STOMP ON THE ACCELERATOR TO GET THE VEHICLE TO ACCELERATE. THIS BEGAN TO OCCUR REGULARLY UNTIL I DECIDED TO TAKE THE VEHICLE IN AS PART OF THE FIRST SERVICE. I WAS INFORMED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED AND THAT I WOULD HAVE TO WAIT FOR THE PART TO ARRIVE AND THAT THIS WAS A KNOWN SERVICE BULLETIN. MY DEALER HAS BEEN VERY ACCOMMODATING HOWEVER IT IS VERY UNNERVING TO HAVE TO REPLACE A TRANSMISSION JUST 5000 MILES INTO THE LIFE OF A VEHICLE. I AM ACTIVELY EXPLORING OPTIONS TO ADDRESS THE FINANCIAL LIABILITY THAT I NOW HAVE AS PART OF THE PURCHASE OF THIS VEHICLE. *TR

UPON APPROACHING AN INTERSECTION MY WIFE WAS BRAKING TO A STOP. THERE WERE SOME BUMPS IN THE ROAD (SLIGHT WASHBOARD) THAT APPEARED TO UPSET THE BRAKING SYSTEM. THE SEATBELTS CONTRACTED QUICKLY AND TOOK UP ANY SLACK AND BECAME VERY TIGHT. THE BRAKES DID NOT RESPOND AND RESULTED IN A VERY HARD AND INEFFECTIVE PEDAL. THE CAR ENDED UP 1/2 WAY INTO THE INTERSECTION OR FURTHER BY THE TIME IT STOPPED. IT TRULY SEEMED TO TAKE AN ADDITIONAL 2 SECONDS TO RESUME WORKING. THIS ALSO HAPPENED THE PREVIOUS WEEKEND WHEN I WAS DRIVING. THIS TIME I WAS APPROACHING A RED LIGHT AND APPLIED THE BRAKES. THE ROAD ALSO HAD A FEW RIPPLES ON IT AND THE BRAKES DID NOT RESPOND TO MY NOW VERY HARD FOOT. THE SEAT BELTS TIGHTENED LIKE I MENTIONED ABOVE AND WE ENDED UP FULLY ACROSS THE INTERSECTION BY THE TIME WE STOPPED. I HAD A CAR FULL OF KIDS AND THIS WOULD HAVE BEEN A NATIONAL STORY HAD SOMEONE BEEN COMING THROUGH THE INTERSECTION. THANK HEAVENS IT WAS CLEAR. I'VE DRIVEN MANY CARS AND NEVER HAD ANYTHING LIKE THIS HAPPEN BEFORE. IT IS VERY UNSETTLING. *TR

RECEIVED VEHICLE ON 8/15, BELOW IS THE PROBLEM WHICH HAVE IT AROUND 1 WEEK ON 8/24 WITH THE MILEAGE OF 300 1. WHEN DRIVING ON THE GARDEN STATE PLAZA IN A BUSY TRAFFIC, AT THE SPEED BETWEEN 10-15 MPH, FOLLOW WITH THE DISTANCE 2 VEHICLES, VEHICLE WAS SHUDDER FOR 2-3 SEC. FEELING IS THAT WHEN VEHICLE CHANGING GEAR RUM RUM SOUND FROM THE ENGINE. 2. STEERING WHEEL VIBRATION WHEN DRIVING ABOVE 60 MPH 3. VIBRATION IN THE GAS PEDAL WHEN ACCELERATION MORE THAN 45MPH 4. COMPUTER GAS METER IS INACCURATE REPORT TO DEALER ON 9/2, AND ADVISE THE TORQUE CONVERTER NEED TO REPLACE, AND NEED TAKE 1 WEEK TO REPAIR. VEHICLE WAS PICK UP ON 9/10/13, AND ADVISE ALL WORKS IS COMPLETE. ON 10/1/13. AT THE MILEAGE 1000. THE FOLLOWING HAPPEN AGAIN 1. STEERING VIBRATION/SHUDDER AGAIN AT THE SPEED 60 MPH AGAIN, 2. GAS METER IS NOT INACCURATE, AND CANNOT REFILL GAS FOR FULL TANK. 3. GAS PEDAL FEEL VIBRATION DEALER TECH TEST DRIVE THE VEHICLE AND STATED THAT THE VIBRATION IS NORMAL. THOSE VIBRATION IS COME FROM THE REACTION OF THE FRONT WHEEL. AND GAS METER IS JUST THE ESTIMATE MILEAGE SHOW, USER CANNOT USE AS ACCURATE MEASURE FOR REFILL THE GAS. 1 WEEK LATER, ON 10/8/13. DEALER CALL FOR PICK UP VEHICLE, AND REPLACE THE 'INSTRUMENT COMB" AND CALIBRATE ODOMETER. AS OF TODAY 10/18/13. VEHICLE STILL HAVE SHUDDER WHEN IN THE SPEED OF BETWEEN 10-15MPH, ESPECIALLY GOING UPHILL. PER DEALER ADVISE THE JX35 ENGINE IS CVT, NO CHANGING GEAR. BUT I CAN FEEL THAT THE SHUDDER IS COME FROM WHEN ENGINE CHANGE GEAR FROM FIS

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, WHEN THE BRAKES BECAME UNRESPONSIVE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A TECHNICIAN WOULD INSPECT THE VEHICLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

NORMAL SIZED ADULT SITTING IN THE PASSENGER SEAT, LESS THAN 200 LBS, AIR BAG INDICATOR IS LIT INDICATING AIR BAG IS OFF AND NOT FUNCTIONING. TOOK BACK FOR RECALL, THEY SAID NOTHING NEEDED TO BE DONE. DEALER CLAIMS AIR BAG IS FUNCTIONING NORMALLY. WHEN I CALLED CUSTOMER CARE AND TOLD THEM I HAD NO CONFIDENCE THAT THE AIRBAG WOULD DEPLOY IN THE CASE OF AN ACCIDENT, HER RESPONSE WAS "MY FIRST LINE OF DEFENSE IS A SEAT BELT." REALLY? WHAT'S THE POINT OF HAVING AN AIRBAG THEN? *TR

WHEN FUEL IS LOW AND LOW WARNING LIGHT COMES UP, DISTANCE TO EMPTY APPROXIMATELY 20 MILES. FILL GAS TANK WITH APPROXIMATELY 4 GALLONS OF GAS AND DTE CONTINUES TO DISPLAY 20 MILES EVEN AFTER TURNING CAR OFF/ON OVER SEVERAL DAYS AND DRIVING APPROXIMATELY 30 MILES. DTE DOES NOT RESET UNTIL TANK IS FILLED UP. THIS HAPPENED SEVERAL TIMES. DEALER (COMPETITION INFINITI IN SMITHTOWN NY) TOLD ME THIS IS NORMAL? *TR

I HAD ONLY OWNED THIS VEHICLE (INFINITI JX35) FOR A FEW WEEKS WHEN I NOTICED THAT IN STOP AND GO TRAFFIC AND/OR SLOW SPEEDS (15-30 MPH) THE FRONT END WOULD SHAKE AND SHUDDER UNCONTROLLABLY AS IF THE CAR WAS GOING TO STALL. THE ONLY REMEDY WAS TO BUMP ON THE ACCELERATOR TO GET IT GOING FASTER. THIS MADE FOR VERY DANGEROUS DRIVING CONDITIONS AS YOU WERE CONSTANTLY SURGING FORWARD TO KEEP THE CAR FROM SPUTTERING. APPARENTLY INFINITI WAS AWARE OF THIS PROBLEM PRIOR TO SELLING ME THIS CAR AS A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED 7/13/2013. THE BULLETIN DESCRIBES THE PROBLEM AS A TORQUE CONVERTER ISSUE AND RECOMMENDS REPLACING THE CONVERTER, WHICH REQUIRES TEARING APART THE TRANSMISSION, HOWEVER AFTER 3 DAYS IN THE SHOP REPLACING THE TORQUE CONVERTER, THE DEALERSHIP (INFINITI OF NORWOOD, NORWOOD, MA) CALLED ME TO TELL ME THAT THIS DID NOT SOLVE THE PROBLEM AND THAT THEY WOULD NOW HAVE TO REPLACE THE TRANSMISSION. IN A BRAND NEW CAR...RIDICULOUS! NOW I AM BEING TOLD THAT THE TRANSMISSIONS ARE BACK ORDERED FOR 3-4 WEEKS AND OH, BY THE WAY, THERE ARE 2 OR 3 CARS AHEAD OF YOU WAITING WITH THE SAME ISSUE. THIS IS A VERY SERIOUS ISSUE AND IN MY OPINION REPRESENTS A BREACH OF GOOD FAITH BY DEALERS SELLING THESE VEHICLES. MY CALLS TO THE SALES REP AND THE GM HAVE GONE UNANSWERED FOR 5 AND 3 DAYS RESPECTIVELY. BUYER BEWARE ON THESE VEHICLES. *JS

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BECAUSE THE FRONT PASSENGER'S SIDE AIR FAILED TO RECOGNIZE WHEN THE PASSENGER'S SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE, HOWEVER THE FAILURE WAS NOT CORRECTED AND THE CONTACT WAS NOT AWARE IF THE AIR BAG SENSOR WAS REPLACED. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V069000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 7,000. UPDATED 10/22/13 *CN

WHILE A NORMAL SIZED PERSON WAS IN PASSENGER SEAT, AIR BAG LIGHT TURNED ON, THUS RENDERING AIR BAG OFF AND NON OPERATIONAL IF NEEDED IN A CRASH. ADDITIONALLY, IF A PERSON WAS SEATED IN THE CAR PASSENGER SEAT, GOT OUT OF CAR, AND THEN RETURNED TO SEAT, THE AIR BAG LIGHT WOULD TURN ON AND RENDER THE AIR BAG NON OPERATIONAL WHEN A NORMAL SIZED PERSON WAS SEATED IN THE PASSENGER SEAT. CAR WAS RETURNED TO INFINITY DEALER. THEY WERE ABLE TO DUPLICATE THESE SITUATIONS. THEY BROUGHT THEIR ENGINEER INTO EVALUATE CAR. HE STATES THE CAR AIR BAG IS FUNCTIONING PROPERLY, WHEN IT IS CLEARLY NOT. WE WERE TOLD IF A PERSON LEAVES THE VEHICLE AS I DESCRIBED ABOVE. THAT WE NEED TO TURN CAR OFF FOR AIR BAG TO WORK PROPERLY IN THAT SITUATION. IT DOES NOT STATE THIS ANYWHERE IN THE OWNER MANUAL. THEY COMPLETELY IGNORED THAT THE PASSENGER SEAT AIR BAG TURNS OFF FOR NO APPARENT REASON WHEN A NORMAL SIZED PERSON IS SEAT IN THE SEAT DESPITE ME TAKING PICTURES OF THAT SCENARIO AND SHOWING THEM VIDEO EVIDENCE THAT IT DOES SUCH. I HAVE RETURNED THE VEHICLE TO THE DEALER 4 TIMES. THEY HAVE REPLACED THE SENSOR RECALL (NHTSA CAMPAIGN NUMBER: 13V069000) IN THE PASSENGER SEAT 3 TIMES WITHOUT FIXING THE DEFECT ON MY CAR. THEY ARE NOW TELLING ME THAT THE AIR BAG IS WORKING PROPERLY, BUT IT IS CLEARLY NOT. THIS IS A SERIOUS SAFETY ISSUE THAT NISSAN/INFINITY IS IGNORING. THERE ARE MANY DOCUMENTED CASE REPORTS ON INTERNET OF SAME SITUATION.

THE AIR BAG SENSOR DEACTIVATION LIGHT IN THE INFINITI JX35 COMES ON WHEN MY WIFE (WHO WEIGHTS 130 POUNDS) OR ANY FEMALE PASSENGER OF SIMILAR SIZE SITS IN THE FRONT PASSENGER SEAT. SOMETIMES THE AIR BAG DEACTIVATION LIGHT STAYS ON FOR AS LONG AS 15 MINUTES. THIS HAS BEEN A CONSISTENT ISSUE EVER SINCE I PURCHASED THE VEHICLE IN JULY 2012. NO MATTER HOW MY WIFE SITS, THIS IS A PROBLEM. HOWEVER, WHEN I SIT IN THE PASSENGER SEAT (I WEIGH 200 POUNDS), THERE ARE NO PROBLEMS. THIS IS A WIDESPREAD COMPLAINT REGARDING THE JX 35 AS EVIDENCED BY A WEB SEARCH. HOWEVER, INFINITI DANGEROUSLY ATTEMPTS TO BLAME IT ON THE WAY PEOPLE SIT IN THE SEAT. I HAVE FILED A COMPLAINT WITH INFINITI'S OFFICE OF CONSUMER AFFAIRS (CASE #12036945) AND TAKEN THE VEHICLE TWICE TO THE PASSENGER INFINITI IN DEALERSHIP IN ALEXANDRIA WITHOUT ANY RESOLUTION. THERE IS AN OBVIOUS DESIGN DEFECT WITH THE AIR BAG SENSORS IN THE FRONT PASSENGER SEAT, WHICH CREATES A DANGEROUS SITUATION AS THE AIR BAGS ARE, AT TIMES, DEACTIVATED, FOR PASSENGERS WEIGHING 130 OR EVEN MORE POUNDS. I GREATLY APPRECIATE YOUR ASSISTANCE WITH THIS MATTER. *JB

ADULT FEMALE APPROX 115 LBS SITTING IN FRONT PASSENGER SEAT WHEN AIR BAG LIGHT STAYED ON, INDICATING AIR BAG WOULD NOT DEPLOY IN EVENT OF A CRASH. THIS HAS CONTINUED DESPITE BRINGING BACK TO DEALERSHIP, WHICH ADVISES WORKING AS INTENDED.

THE PASSENGER SIDE AIRBAG DOES NOT OPERATE WHEN MY WIFE SITS IN THE SEAT. ACCORDING TO FEDERAL REGULATIONS, AN AIRBAG MUST BE OPERATIONAL FOR WOMAN WHO WEIGH 110 LBS. MY WIFE WEIGHS APPROXIMATELY 118 POUNDS AND IS 5 FEET 4 INCHES. I TOOK THE CAR TO THE DEALER ON NUMEROUS OCCASSIONS. THEY "ZERO-POINT" BALANCED THE SEAT BUT IT STILL DID NOT DETECT THAT MY WIFE WAS SITTING IN THE SEAT. WE TOOK A RIDE WITH THE SERVICE MANAGER OF THE DEALERSHIP WHO OBSERVED THE PROBLEM AND AGREED THAT THE CAR WAS DEFECTIVE. I HAVE NUMEROUS VIDEOS ALSO DOCUMENTING THE PROBLEM. HE ALSO INDICATED THAT HE CONTACTED THE INFINITI HOME SERVICE OFFICE WHO STATED THAT THEY DID NOT HAVE A FIX FOR THE PROBLEM. INTERESTINGLY, WE TESTED SEVERAL JX35'S ALL HAD THE SAME PROBLEM. WE ALSO TESTED THE NEW INFINTI SEDAN WHICH ALSO HAD THE SAME PROBLEM. LASTLY, WE TESTED THE QX56 AND IT WORKED PERFECTLY. THE SERVICE MANAGER TOLD US THAT THEY MOVED THE SENSORS IN THE SEAT FOR THE JX35 AND THAT IS CAUSING THE PROBLEM. I SHOULD NOTE THAT WE ALSO TESTED A MERCEDES, LEXUS, CADILLAC AND BMW AND ALL OF THESE VEHICLES REGISTERED THAT MY WIFE WAS IN THE PASSENGER SEAT AND THE AIRBAG WAS OPERATIONAL. THE DEALER TOLD ME TO CONTACT INFINITI DIRECTLY BECAUSE THERE WAS NOTHING THEY COULD DO. INFINITI CUSTOMER SERVICE BASICALLY IGNORED MY CLAIM DESPITE THE FACT THAT THE DEALER CALLED THEM ON MY BEHALF AND CONFIRMED THE DEFECT. FROM REVIEWING OTHER COMPLAINTS IT IS CLEAR THAT INFINIT HAS A DISGN DEFECT CONCERNING THE SENSORS FOR THEI

TO WHOM IT MAY CONCERN, WE ONLY HAD THIS BRAND NEW VEHICLE ABOUT 3-4 WEEKS WHEN IT STARTED TO EXHIBIT MAJOR FRONT END SHAKING/STEERING ISSUES WHEN OPERATING/ACCELERATING THE VEHICLE BETWEEN 15-25 MPH. THIS IS A HIGHLY UNSAFE SITUATION THAT COULD CAUSE THE OPERATOR TO LOSE CONTROL OF THE VEHICLE. THERE WAS A TECHNICAL SERVICE BULLETIN (ITB13-020) ISSUED BY NISSAN/INFINITI ON JUNE 12TH IDENTIFYING THIS AS A MANUFACTURING DEFECT AND IMPACTING JX35 VEHICLES MANUFACTURED ON OR BEFORE MARCH 26, 2013. UNFORTUNATELY, THE REPAIRS REQUIRED ON THIS BRAND NEW LUXURY VEHICLE ARE EXTENSIVE AND INVOLVED MAJOR WORK TO THE POWER TRAIN (SEE DETAILED REPORT BELOW). NISSAN/INFINITI HAD TO KNOW ABOUT THIS ISSUE ON OR BEFORE MARCH 26TH SINCE THAT IS WHEN THEY OFFICIALLY CHANGED OUT THE PART(S) ON THE ASSEMBLY LINE WHICH IS WELL BEFORE THEY SOLD ME THIS VEHICLE WITH (KNOWN) MAJOR DEFECTS CAUSING IT TO BE HIGHLY UNSAFE TO OPERATE. VEHICLE DETAILS VIN #:[XXX] PURCHASE DATE: JUNE 9TH 2013 PURCHASE LOCATION: INFINITY OF NORTH SCOTTSDALE 2013 INFINITI JX35 POWER TRAIN ISSUES DESCRIPTION: 03700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER TECHNICAL SERVICE BULLETIN NO: ITB-13-020 DATE OF BULLETIN: 07/12/2013 IMPACTS: JX35 MANUFACTURED ON OR BEFORE MARCH 26, 2013 SUMMARY DESCRIPTION: INFINITI: MAY BE SHUDDER FROM THE TORQUE CONVERTER AT 18-35 MPH . *KB YPDATED 7/22/13. *PE VEHICLE REPAIR LOCATION COULTER INFINITY 6225 EAST TEST DRIVE MESA, AZ 85206 VEHICLE DROP OFF DATE: 7/22/2013 PICKUP DATE: VEHI

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED DUE TO AN EMPTY FUEL TANK. THE FUEL GAUGE READING WAS INACCURATE AND DISPLAYED THAT THERE WAS FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES AND AN UNKNOWN PART THAT WAS RELATED TO THE FUEL GAUGE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHEN DRIVING ON ANY CEMENT ROAD SURFACE AT 60 MPH OR MORE, THE FRONT END OF THE VEHICLE WOULD SHAKE ABNORMALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND AFTER SPEAKING WITH THE MANUFACTURER, THE DEALER STATED THAT THERE WAS NO FIX FOR THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 8,000. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE FRONT PASSENGER'S SEAT WAS OCCUPIED WHEN THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT WAS MODIFIED TO MAKE IT MORE SENSITIVE TO WEIGHT. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V069000 (AIR BAGS). THE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED UPON MAKING A TURN. THE VEHICLE FAILED TO DECELERATE UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED ON A SEPARATE OCCASION AND THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY REPLACED THE VEHICLE WITH A DIFFERENT MODEL. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER PRIOR TO THE PURCHASE OF THE VEHICLE. THE RECALL WAS RELATED TO THE BRAKES. THE DEALER DID NOT PERFORM THE REMEDY REPAIR BEFORE THE VEHICLE WAS SOLD. THE APPROXIMATE FAILURE MILEAGE WAS 800.

MOVING AT FREEWAY SPEED, WITH AN ADULT PASSENGER IN THE PASSENGER SEAT, AIRBAG LIGHT CAME ON INDICATING AIRBAG WAS NOT FUNCTIONING. I HAVE A VIDEO OF THE EVENT - LIGHT ON - AS IT HAPPENED. THIS WAS LESS THAN 48 HOURS AFTER AN INFINITI TECHNICIAN SAID THAT THE PASSENGER AIRBAG WAS OPERATING "AS INTENDED". I HAVE TAKEN THE VEHICLE IN FOR THIS PROBLEM REPEATEDLY AND HAVE EVEN SHOWN THEM THE VIDEOS TAKEN AS IT OCCURRED. UNLESS THEY INTENDED TO SELL A NEW CAR WITHOUT FUNCTIONING AIRBAG, THEY ARE COVERING UP A WIDESPREAD DEFECT OR SOMETHING. THEY REFUSE TO ADDRESS THE ISSUE, EVEN WHEN SHOWN A VIDEO OF IT HAPPENING. THEY SAID THEIR DIAGNOSTIC TOOLS SHOW IT IS OPERATING AS INTENDED BUT WILL NOT PROVIDE AN EXPLANATION AS TO WHY THE AIRBAG IS COMING ON...EVEN WHEN SHOWN THE VIDEO. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE WAS 45 MPH AND CRASHED INTO A TREE. THE CONTACT, WHO WAS A PASSENGER IN THE VEHICLE, SUSTAINED A FRACTURED STERNUM DUE TO THE FRONT PASSENGER'S SIDE AIR BAG FAILING TO DEPLOY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT OF THE AIR BAG FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400. *TR

THE AIR BAG SENSOR ON THE PASSENGER SIDE REPEATEDLY SHOWS "AIR BAG OFF" WITH PASSENGER IN THE SEAT. DESPITE REPEATED COMPLAINTS TO PEPE INFINITI DEALERSHIP AND TO INFINITI CUSTOMER SERVICE, THE ONLY ANSWER I'M GETTING IS THAT THE CURRENT RECALL DOES NOT COVER MY VIN NUMBER. IT IS A SERIOUS ISSUE WITH POTENTIALLY FATAL CONSEQUENCES. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED WHILE THE PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CONTACT WAS NOT AWARE OF THE REPAIRS THAT NEEDED TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V069000 (AIR BAGS). THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 12,000. *TR UPDATED 7/1/13 *JS UPDATED 7/31/13 *CN