2013 Infiniti JX35 complaints

MY CAR WAS UNDER MY CARPORT. GOT IN MY CAR PRESSED THE START BUTTON AND MY DASH PANEL BLINKED ON AND OFF. I SAW THE PROBLEM TURN THE CAR OFF AND THE NEXT TIME THE PANEL WAS FINE. RAN MY ERRANDS GOT BACK IN THE CAR AND THE DASH PANEL WENT COMPLETELY OUT. I HAVE NO SPEEDOMETER, NO GAS GUAGE, NO MAINTENANCE NOTICES, NO TIRE PRESSURE WARNINGS, NOTHING. ALSO NONE OF THE CONTROLS ON MY STEERING WHEEL WORK. MY JX35 IS A 2013. JUST HAPPENED ALL OF A SUDDEN. NOW THE MILEAGE COMES UP WHEN THE DOOR OPENS AND SOME TIMES THE TWO CIRCLES IN THE DASH LIGHT UP, BUT THE LIGHTS SHUT OFF WHEN THE DOOR IS CLOSED. THE COMPONENTS DO NOT WORK, JUST LIGHT UP.

THE HEADLIGHTS ON THE INFINITI JX 35 ARE NOT PROPERLY FOCUSSED AND MAKE NIGHT-TIME DRIVING HAZARDOUS AND DANGEROUS, ESPECIALLY IN RAIN AND SNOW CONDITIONS. REPEATED COMPLAINTS TO MY DEALER HAVE NOT RESULTED IN ANY ACTION WITH THE DEALER PLEADING INABILITY TO MAKE ANY ADJUSTMENTS.

PASSENGER AIR BAG SENSOR - INDICATING OFF WITH ADULT IN SEAT. I SEARCHED ANY RECALL ON THE VIN OON "HTTPS://VINRCL.SAFERCAR.GOV/VIN/"TO SEE IF THERE ARE ANY RECALL, BUT 0 RECALLS.

SUNROOF SHATTERED WHILE DRIVING ON THE INTERSTATE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,644. PARTS DISTRIBUTION DISCONNECT. *TR

I HAVE THREE ISSUES THAT I HAVE HAD WITHIN 3 DAYS OF BUYING THIS CERTIFIED PRE-OWNED JX35. (1) THE VEHICLE INFORMATION DISPLAY (I.E., DASHBOARD PANEL) STOPPED WORKING WHILE DRIVING ON A MAJOR CITY ROUTE LEAVING ME WITHOUT TURN SIGNAL CAPABILITIES, SPEEDOMETER, FUEL GAUGE AND ANY VEHICLE INFORMATION SUCH AS TIRE PRESSURE, MAINTENANCE, ETC. THE DISPLAY CAME BACK ON LATER AND SO DID THE MALFUNCTION INDICATOR LIGHT. THE LOCAL INFINITI DEALERSHIP REPAIRED THE PROBLEM UNDER WARRANTY BY REPLACING A "COMBINATION METER." (2) I RECEIVED A CALL FROM A PARTS REPRESENTATIVE AT THE LOCAL INFINITI DEALERSHIP WHO STATED THAT A PART ASSOCIATED WITH THE OCCUPANT CLASSIFICATION SYSTEM (OCS) RECALL WOULD BE IN SOON AND I SHOULD MAKE AN APPOINTMENT TO GET THE OCS REPAIRED. I WAS A LITTLE SHOCKED BECAUSE DURING THE SALES PROCESS I SPECIFICALLY ASKED THE SALES REP ABOUT THE RECALL AND WAS TOLD THAT THE RECALL ISSUE HAD BEEN TAKEN CARE OF. BASED ON WHAT THE INFINITI SALES REP TOLD ME, I WAS OPERATING THE CAR UNDER THE FALSE ASSUMPTION THAT MY PASSENGERS WOULD BE SAFE. UNTIL THE OCS IS REPAIRED (AND NOBODY SEEMS TO KNOW WHEN THE OCS PARTS WILL ACTUALLY BE IN), I HAVE NO CHOICE BUT TO PUT PASSENGERS IN THE BACK SEATS AS IT IS A POTENTIAL DANGER TO DRIVE WITH A PASSENGER IN THE FRONT WITH A DEACTIVATED PASSENGER AIRBAG. (3) THE ILLUMINATED KICK PLACE ON THE DRIVER'S SIDE WAS REPLACED UNDER WARRANTY. *TR

REF: NTHSA RECALL 16V-244 PART 573 OF APRIL 28, 2016 STATING I WOULD RECEIVE AN "INTERIM NOTIFICATION LETTER" WITHIN 60 DAYS. DID NOT RECEIVE. IT HAS BEEN NEARLY SIX MONTHS AND DEALER STATES PARTS ARE NOT AVAILABLE. GIVEN THIS IS A FAILURE OF THE OCS, IS THIS VEHICLE SAFE TO DRIVE?

TAKATA RECALL I WAS NOTICING THE PASSENGER AIR BAG NOTIFICATION IS OFF WHEN SOMEONE IS IN THE PASSENGER SEAT. I DECIDED TO SEARCH THE VIN TO SEE IF THERE WAS A RECALL.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AT 36,000 MILES, MY JX35'S TRANSFER CASE CRACKED AND IT WAS REPAIRED BY INFINITI UNDER WARRANTEE. THE INDICATION OF THE PROBLEM WAS A RUBBING IN THE WHEELS, I HEARD A SNAP AND THE CAR BASICALLY DIED. LUCKILY I WAS ON THE STREET ON WHICH WE LIVE. AT 80,750 MILES, THE TRANSFER CASE CRACKED AGAIN. THE SIGNAL THIS TIME WAS A WHIRRING OF THE TRANSMISSION WITH LEAKING OF DIFFERENTIAL FLUID. WITH THE CAR OUT OF WARRANTEE, WE TOOK IT TO A TRANSMISSION SPECIALIST (BONDED TRANSMISSION, FRAMINGHAM, MA) TO ENSURE IT WOULD BE REPAIRED ADEQUATELY. THEY BASICALLY NEEDED TO REBUILD THE VEHICLES TRANSMISSION. WE JUST PICKED IT UP TODAY AND FINGERS ARE CROSSED THAT THE PROBLEM DOESN'T HAPPEN AGAIN. THE COST TO REPAIR WAS $2999.83. DOCUMENTATION OF BOTH REPAIRS IS ATTACHED. THIS WAS A MAJOR REPAIR ON EACH OCCASION. FORTUNATELY, THE FIRST TIME, I WAS ALONE IN THE CAR, ON A RESIDENTIAL STREET AND THERE WAS NOT INCIDENT. THE SECOND TIME, WE NOTICED THE LEAK IN THE DRIVEWAY. I'M CONCERNED THAT IF THIS HAPPENS AGAIN, WE WON'T BE SO LUCKY. INFINITI SHOULD BE ASHAMED AT PRODUCING SUCH AN INFERIOR PRODUCT.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING 55 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REAPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

WAS ACCELERATING AFTER MAKING A TURN, CAR REFUSED TO ACCELERATE. ACTUAL SPEED OF CAR ~15MPH ODOMETER REPORTED 40MPH, 5 SECONDS LATER ODOMETER JUMPED FROM 40MPH - 60MPH CAR IS GOING ABOUT ~30MPH. THE CAR IS MAKING EXTREMELY LOUD TRANSMISSION NOISES BUT NOT ACCELERATING THE GAS PEDAL IS TO THE FLOOR. THIS IS AN ONGOING ISSUE WITH THE CAR REFUSING TO ACCELERATE INTERMITTENTLY.

THE PASSENGER SIDE AIRBAG SEAT SENSORS ARE CALIBRATED WRONG. IT DOES NOT RECOGNIZE MY 105 POUND WIFE AS A PERSON, AND THEREFORE TURNS THE AIRBAG OFF. I RAISED THIS ISSUE WITH INFINITI AT LEAST 3 YEARS AGO, AND THEY TOLD ME THAT SHE MUST JUST BE SITTING ON THE SEAT WRONG. WELL, JUST ABOUT A MONTH AGO, THEY FINALLY ISSUED A RECALL. WE TOOK THE CAR IN TODAY TO GET IT FIXED, AND THEY TOLD US THE FIX WOULDN'T BE READY UNTIL SEPTEMBER. MEANWHILE, MY WIFE IS PREGNANT AND HAS NO AIRBAG IN THE PASSENGER SIDE OF THE VEHICLE. INFINITI NEEDS TO GET A RECALL FIX READY IMMEDIATELY.

WHILE CAR WAS IN MOTION, FULL DASHBOARD INSTRUMENT PANEL STOPPED WORKING. NO TURN SIGNAL INDICATORS, NO SPEEDOMETER, NO FUEL GAUGE.

AFTER SERVICING, AS IN RECALL. IN APRIL 2016 FOR AIRBAG LIGHT COMING ON WITH FULL WEIGHT PERSON IN PASSENGER SEAT, THE PROBLEM STILL EXISTS.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE MAKING A TURN, THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT STATED THAT ON ANOTHER OCCASION, THE FAILURE OCCURRED AFTER THE VEHICLE WAS STOPPED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT ALSO STATED THAT REAR PASSENGER SIDE WINDOW MOTOR, BOTH MASTER SWITCHES ON THE FRONT AND REAR DRIVER AND PASSENGER SIDES WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

WHILE DRIVING ON HWY 49 SOUTH OF JACKSON, MS, WITH NO VEHICLES IN FRONT OF HER AND NOTHING OVERHEAD, THE SUNROOF OF MY WIFE'S CAR EXPLODED WITH A LOUD BANG, CAUSING A REPAIR BILL OF OVER $1200.00.

VEHICLE CONTINUES TO HAVE ISSUES WITH THE PASSENGER AIRBAG LIGHT COMING ON, DESPITE THE PASSENGER SEAT BEING OCCUPIED BY ADULT PASSENGER. DEALERSHIP AND INFINITI TECH HAVE BEEN SHOWN VIDEOS, YET THEY REPEATEDLY SAY "CAN'T DUPLICATE THE PROBLEM". WE HAVE ASKED FOR A BUY BACK, AND HAVE BEEN DENIED (TWICE). CONSUMER AFFAIRS WILL PROVIDE NO EXPLANATION, BUT REPEATEDLY SAYS IT IS WORKING AS DESIGNED. THE BOTTOM LINE IS THIS... INFINITI DOES NOT CARE! AS WITH OTHERS ON HERE, THEY HAVE TOLD US TO MAKE SURE WE READ THE MANUAL ON HOW TO "PROPERLY SIT IN THE SEAT" AND IF IT DOESN'T WORK TURN THE VEHICLE OFF AND ON TO "RECALIBRATE". REALLY? $40,000+ VEHICLE AND YOU HAVE TO SIT ON THE SIDE OF THE ROAD AND TURN IT ON AND OFF MULTIPLE TIMES JUST TO GET IT TO WORK THE WAY IT SHOULD? THEY ALSO TOLD US THAT YOU CAN'T HAVE ANYTHING IN THE SEATBACK POCKET (THEN WHY HAVE A SEATBACK POCKET?). REGARDLESS, WE HAVE TAKEN THE VEHICLE IN AT LEAST 10 TIMES NOW AND HAVE DONE EXACTLY WHAT THEY HAVE TOLD US TO DO AND IT STILL DOES NOT WORK PROPERLY. UNFORTUNATELY, IT LOOKS LIKE THE ONLY WAY THEY WILL DO ANYTHING IS WHEN SOMEONE IS KILLED BECAUSE THEIR SYSTEM DID NOT FUNCTION PROPERLY. NHTSA, PLEASE DO SOMETHING! THIS IS NOT RIGHT AND THEY AREN'T LISTENING. MY DEALERSHIP TOLD ME THE REASON THEY WON'T DO A BUYBACK IS BECAUSE THIS IS A "KNOWN" ISSUE AND THERE WOULD BE TOO MANY TO BUY BACK.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENTIRE INSTRUMENT PANEL FAILED TO FUNCTION. IN ADDITION, THE ODOMETER, THE FUEL GAUGE, AND THE TACHOMETER BECAME INOPERATIVE. THE FAILURE OCCURRED AT ANY SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE AN ADULT PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. ..UPDATED 10/19/15 *BF

TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING AT 40 MPH, THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIRED THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

ABOUT 11/05/2014, I BEGAN GETTING A FLASHING LIGHT, RED ALTERNATING WITH WHITE - WITH A TRIANGLE IN THE MIDDLE WHICH HAS AN ICON OF A VEHICLE IN THE CENTER - IN MY DRIVER INFORMATION SCREEN. IT IS APPROX 3" LONG X 1" HIGH. IT IS ACCOMPANIED BY AN INSISTENT AUDIO BEEP. IT IS IN THE PLACE ON THIS SCREEN WHERE I GET AN SMALL YELLOW/ORANGE ICON OF A CAR WHEN I AM APPROACHING A CAR (STATIONARY OR MOVING SLOWER,) QUICKER THAN MY VEHICLE THINKS I SHOULD. THIS LIGHT DOES NOT APPEAR IN MY MANUAL.THIS SIGNAL APPEARS RANDOMLY AND WITH NO VEHICLE IN FRONT AND OFTEN ON A STRAIGHT SECTION OF ROAD WITH NO TRAFFIC. IT HAPPENS DAY/NIGHT, ANY WEATHER, ANY SPEED AND ON HIGHWAY AND RESIDENTIAL ROADS. I BELIEVE IT IS TRYING TO WARN ME OF AN IMPENDING COLLISION AND I FEAR IT WILL EITHER SLOW OR STOP MY VEHICLE WHEN COMPLETELY INAPPROPRIATE. MY VEHICLE HAS COLLISION AVOIDANCE AND ALL SORTS OF OTHER TECHNOLOGY. I HAVE BEEN WORKING WITH MY DEALER (AUTOPLACE INFINITI AND THEN INFINITI OF WILLIAMSVILLE WHEN WESTHERR TOOK OVER THE DEALERSHIP) SINCE 12/09/14. IT HAS BEEN IN FOR SERVICE MANY TIMES TRYING TO GET TO THE ROOT OF THE ISSUE. AT FIRST I WAS TOLD THE PROBLEM DOESN'T EXIST AND THE LIGHT DOESN'T EXIST. I HAVE ALSO WORKED WITH INFINITIUSA CUSTOMER CARE (CASE # 17650302) AND WAS TOLD THE ENGINEERS SAY THE LIGHT DOESN'T EXIST. A RECENT DRIVE WITH AN INFINITI EAST SPECIAL TECH (PETE) VERIFIED THE LIGHT AND AUDIO SIGNAL. HIS CONCLUSION WAS THAT IT WAS OPERATING NORMALLY EVEN THOUGH I TOLD HIM, THE REGU

TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HEARD AN ABNORMAL SOUND ONCE THE BRAKES WERE APPLIED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 13V445000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

MY 2013 JX35 AUTOMATIC TRUNK RELEASE IS NOT WORKING PROPERLY. WHEN I INITIATE THE BUTTON TO OPEN THE TRUNK IT OPENS COMPLETELY AND IMMEDIATELY STARTS TO CLOSE EVEN IF SOMEONE IS IN THE TRUNK AREA WHICH ITS SUPPOSE TO REBOUND. I HAVE TO PHYSICALLY STOP THE TRUNK FROM CLOSING ON ME AND THIS IS NOT AN EASY TASK SINCE THE HYDRAULICS AND WEIGHT OF THE TRUNK IS HEAVY.

WITH FULL SIZE PASSENGER IN THE PASSENGER SEAT, THE AIRBAG WARNING LIGHT IS ON EVEN AFTER RAISING OFF THE SEAT AND RELOCATING IN THE SEAT. IF ENGINE IS RESTARTED THE LIGHT GOES OFF. THREE ATTEMPTS BY THE DEALER TO REMEDY WITH NO RESULTS. THIS LIGHT WAS EVEN LIT AS I PICKED UP VEHICLE WHEN RECALL WAS PERFORMED, WHICH WAS THE SECOND ATTEMPT TO REMEDY. TODAY WAS THE THIRD ATTEMPT AT WHICH THEY FOUND NO CODES AND NO DEFECTIVE PART, SO NO EFFORT WAS MADE TO REPAIR BUT THE LIGHT WAS ON LAST WEEK. *TR

MY INFINITY JX35 HAS HAD MULTIPLE ISSUES IN REGARDS TO THE PASSENGER SIDE AIRBAG SYSTEM AS WELL AS THE FUEL GAGE. I HAVE HAD MY VEHICLE TO THE DEALERSHIP FOR REPAIRS 3 TIMES FOR BOTH ISSUES AND THE ISSUES STILL HAVE NOT BEEN RESOLVED. THE PASSENGER SIDE AIRBAG DOES NOT DETECT MY WIFE WHEN SHE IS IN THE SEAT. INFINITY FIRST TOLD ME IT WAS A RECALL ISSUE AND NOW THEY DON'T KNOW. THE FUEL GAGE MOVES AROUND SPORADICALLY AND DOES NOT GIVE AN ACCURATE MEASURE OF FUEL IN THE CAR. THE DEALERSHIP FIRST REPLACED A SENSOR IN THE FUEL TANK TWICE WHICH DID NOT FIX THE ISSUE, AND THEN THE ENTIRE DASHBOARD SYSTEMS AND STILL IT HAS FAILED TO WORK CORRECTLY. I ATTEMPTED TO GET INFINITY TO REPURCHASE MY VEHICLE BUT WAS DENIED EVEN THOUGH THEY DO NOT HAVE A SOLUTION FOR MY VEHICLE. *TR

THE PASSENGER SIDE AIRBAG STAYS ON WITH A PASSENGER SEATED SOME TIMES.FACTORY REP SAID AFTER TESTING IT THAT IT IS WORKING AS DESIGNED. IT IS NOT A RELIABLE SYSTEM IT MAY WORK NORMAL FOR TWO OR THREE WEEKS AND THEN STAY ON THREE TIMES IN TWO DAYS. *TR

THE AIRBAG SENSOR FOR THE FRONT PASSENGER SEAT IS NOT WORKING WELL OR ACCURATELY. EVEN WITH A PERSON WHO IS 115 LBS AND 5'3" IN THE PASSENGER SEAT, THE SENSOR WILL GO ON AND OFF, NOT COMMITTING TO EITHER ACTIVATING THE AIRBAGS OR NOT. THE SENSOR IS NOT CONSISTENT AND IT IS EXTREMELY CONCERNING THAT PASSENGERS WILL NOT HAVE THE PROTECTION OF AN AIRBAG SHOULD THERE BE AN ACCIDENT. THIS HAS BEEN GOING ON SINCE WE FIRST OWNED THE CAR IN SUMMER OF 2013. WE HAVE BROUGHT IT TO THE ATTENTION OF THE DEALER MULTIPLE TIMES. THEY ASSURE US ALL SOFTWARE IS UP TO DATE FROM THE MANUFACTURER AND NO FURTHER ACTION IS REQUIRED. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) AND THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE OCCASIONS. THE CONTACT STATED THAT THE AIR BAG LIGHT BEGAN TO ILLUMINATE ON THE INSTRUMENT PANEL AFTER THE RECALL REPAIR WAS MADE. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED; HOWEVER, ANOTHER MECHANIC INFORMED THE CONTACT THAT THE SEAT CUSHION NEEDED TO BE REPLACED TO CORRECT THE ISSUE. THE CONTACT FELT THAT THE MANUFACTURER DID NOT REPAIR THE VEHICLE ADEQUATELY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

THE FRONT PASSENGER " AIRBAG OFF " LIGHT CAME ON WHILE ADULT WEIGHING 140 LBS. WAS SITTING IN FRONT PASSENGER SEAT & STAYED ON WHILE CAR WAS BEING DRIVEN. THIS INCIDENT HAS HAPPENED AT LEAST 15 TIMES. I HAVE OVER 8 VIDEO DOCUMENTS OF THE OCCURRENCE & HAVE TAKEN THE CAR TO THE INFINITI DEALERSHIP AT LEAST 7 TIMES TO ADDRESS THIS ISSUE. THE SERVICE DEPT. HAS PERFORMED OCCUPANCY SENSOR REPROGRAMMING MULTIPLE TIMES, BUT THE ISSUE DID NOT GET RESOLVED. ON 10/31/14, THE INFINITI SERVICE REPLACED THE PASSENGER SIDE SEAT BOTTOM FRAME. THIS DID NOT FIX THE AIRBAG SENSOR PROBLEM. INFINITI CORPORATE SENT AN EVENT MONITOR THAT INFINITI SERVICE INSTALLED ON 12/22/14. ON 1/30/15, INFINITI REMOVED THE EVENT MONITOR & IT WAS SENT TO INFINITI CORPORATE. THEIR RESPONSE WAS THAT IT IS WORKING THE WAY IT SHOULD. EVEN THOUGH A NATIONAL RECALL WAS SENT OUT ON THE ISSUE, INFINITI REFUSES TO DO ANYMORE TO PROPERLY RESOLVE THE SAFETY ISSUE. *TR

VEHICLE DIED WHILE DRIVING IN PARKING LOT AND ALL INTERIOR LIGHTS BEGAN TO STROBE WITH AN AWD FAILURE LIGHT. THE VEHICLE WOULD NOT RESTART AND THE FRONT SEATS STARTED MOVING. VEHICLE BATTERY DIED WHILE VEHICLE WAS IN TOW AND HAS BEEN AT DEALERSHIP FOR ALMOST 2 WEEKS. PREVIOUS PROBLEMS (WITHIN DAYS) INCLUDE SEAT MEMORY NOT PAIRING WITH KEY, KEY NOT WORKING TO UNLOCK HATCH. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER SIX TO EIGHT TIMES TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT EXPERIENCED A FAILURE, BUT THE SPECIFICS WERE NOT AVAILABLE. THE FAILURE MILAGE WAS 15,000.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE THE PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT ILLUMINATED ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT MENTIONED THAT THE DEALER REPLACED THE FRONT PASSENGER SIDE AIRBAG SENSORS BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.

VEHICLE IS EQUIPPED WITH FORWARD COLLISION PREVENTION. WHILE DRIVING WITH CRUISE CONTROL ON, VEHICLE WILL OCCASIONALLY BRAKE EVEN THOUGH THERE IS NO VEHICLE IN FRONT. THERE IS USUALLY AN 18-WHEELER IN THE RIGHT LANE AT THE TIME. DEALER AND MANUFACTURER STATE THAT THEY AREN'T ABLE TO REPRODUCE AND THAT THERE ARE NO MALFUNCTION CODES. THEY INSIST THAT RE-ALIGNING SENSORS IS A MAINTENANCE ITEM AND REQUIRE PAYMENT OF $150 TO PERFORM THAT FUNCTION. THE DEALER ALSO STATES THEY AREN'T SURE THAT WILL FIX THE PROBLEM. VEHICLE HAS HAD ONE DEFECTIVE ICC SENSOR REPLACED AND MIS-ALIGNED SENSORS REALIGNED ONCE. *TR

MY WIFE BROUGHT THIS VEHICLES AND REALLY DIDN'T KNOW THAT IT HAS A LEMON LAW TITLE ON IT, UNTIL WE TOOK IT TO THE DEALER. THE DEALER EXPLAIN WHAT SHE HAS BROUGHT, AND THE DEALER SAY THE VEHICLE HAS NO VALUE, FOR TRADE OR SELL. WE HAVE 18,600 MILES IN EXCELLENT CONDITION, SO WE WOULD LIKE TO EITHER GET A ANOTHER TITLE OR WHAT NEED TO BE FIX SO WE DON'T HAVE TO SUE ANYONE, THAT SHOULD HAD EXPLAIN WHAT SHE WAS BUYING AT THE TIME OF PURCHASE? *TR

TIRE TREAD WORE VERY EARLY. UNSAFE AT 19,0000. ON A NEW VEHICLE. THE WINDSHIELD WIPERS FAILED AT 20,000 MILES. *TR

I PARKED IN MY DRIVE-WAY ABOUT 9PM ON SUN, NOV 22, 2014. UPON EXITING THE CAR, I SMELT AND SAW FAINT SMOKE ON THE PASSENGER SIDE OF THE CAR. I WALKED TO THAT SIDE AND SAW ORANGE FIRE BEHIND THE FOG LIGHT IN THE LOWER PASSENGER BUMPER (INSIDE WHERE THE BUMPER HAS A FLAT LEDGE). I RAN IN THE HOUSE FOR A FIRE EXTINGUISHER AND MY HUSBAND AND WE TRIED TO EXTINGUISH THE FIRE SEVERAL TIMES, BUT IT WOULD RE-IGNITE. WHEN WE REALIZED WE COULD NOT EXTINGUISH, WE CALLED 911 FOR THE FIRE DEPT. WE ALSO RECONNECTED THE WATER HOSE TO KEEP RUNNING WATER OVER THE FIRE (THE HOSE AND PIPES HAD ALREADY BEEN WRAPPED FOR WINTER SO IT TOOK A FEW MINUTES). WHEN WE RETURNED TO THE CAR, THE FIRE HAD GROWN AND FLAMES STARTED TO COME OUT OF THE GAP BETWEEN THE QUARTER-PANEL AND HOOD. THE WATER KEPT THE FIRE UNDER CONTROL UNDER THE FIRE DEPT ARRIVED. THE FIREMEN ASKED IF I HAD ANY RECENT WORK DONE ON THE CAR AS THEY BELIEVED THE FIRE WAS ELECTRICAL. I THEN REALIZED I HAD JUST HAD A SYNTHETIC OIL CHANGE DONE AND THE PASSENGER FOG LIGHT REPLACED THE WEEK BEFORE ON SAT, NOV 15, 2014. THE FIREMEN MENTIONED THERE MAY HAVE BEEN EXCESS GREASE LEFT ON THE BULB WHEN CHANGED AND THAT MAY BE WHAT CAUSED THE FIRE, BUT IT IS STILL UNKNOWN AT THIS TIME. I HAVE CONTACTED THE AUTO REPAIR SHOP AND MY INSURANCE AND BOTH HAVE HIRED C&I SPECIALIST TO TRY TO DETERMINE THE CAUSE. IN THE MEANTIME, I AM SUBMITTING THIS COMPLAINT TO SEE IF ANYONE WITH MY VEHICLE HAS HAD A SIMILAR ISSUE HAPPEN TO THEM TO HELP DETERMINE IF THIS IS

WHILE DRIVING THE CAR AT APPROXIMATELY 30MPH, THE PASSENGER AIRBAG WAS DISABLED BY THE SENSOR INDICATING THAT THE PASSENGER DID NOT WEIGH ENOUGH TO ACTIVATE. THE PASSENGER WEIGHS 200LBS. MY LOCAL DEALERSHIP HAS BEEN CONTACTED ABOUT THE PROBLEM. THE CAR HAS BEEN IN FOR SERVICE FOR THIS SPECIFIC PROBLEMS 4 TIMES SINCE THE CAR WAS PURCHASED. THE AIRBAG SENSOR HAS BEEN REPLACED IN THE PASSENGER SEAT AND A RECALL WAS PERFORMED TO RECALIBRATE THE SENSOR. DESPITE THESE EFFORTS, THE PROBLEM REMAINS. INFINITI IS UNABLE TO CORRECT THIS POTENTIALLY FATAL PROBLEM. *TR

MY JX HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS, THE MOTOR ENGAGED. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT BEFORE THE SET BELTS TIGHTEN. I HAVE ENDED UP IN THE MIDDLE OF AN INTERSECTION A FEW TIMES. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED 5 TIMES IN THE PAST 2 MONTHS. I CALLED INFINITI CONSUMER AFFAIRS AND THEY TOLD ME TO GO BACK TO THE DEALER WHO SAID THEY CAN'T DO ANYTHING. I ASKED FOR THE ISSUE TO BE ESCALATED ON THE INFINITI SIDE. THE CAR SHOULD NOT FEEL LIKE IT IS NOT GOING TO STOP. THIS ISSUE DID NOT HAPPEN ALL IN THE SAME PLACE, IT HAPPENED IN 4 DIFFERENT LOCATIONS IN SAN ANTONIO AND 4 OF THE TIMES, THERE WAS NOT A CAR IN FRONT OF ME WHEN THIS HAPPENED. THERE IS A SERIOUS ISSUE WITH THE BRAKING SYSTEM ON THIS CAR. MAYBE THIS IS RELATED TO THE SAFETY SYSTEMS? MAYBE THE CAR THINKS IT IS GOING TO BE IN A CRASH, BUT IF THAT WAS THE CASE, WOULDN'T THE MOTOR KICK IN AND STOP THE CAR? *TR

DRIVER VISOR SAGGED TO FOREHEAD LEVEL. IN FULL DOWN THE VISOR SAGGED AS WELL AS FULL UP TO BLOCK VISION AND HAVE THE VISOR AT FOREHEAD LEVEL. THERE IS NO ALTERNATE WAY TO HOLD THIS VISOR OUT OF THE WAY. PROBLEM HAS REPEATED ON 11/12/14. I AWAIT DEALER REPLY. *TR

I AM REQUESTING AN INVESTIGATION ON THE AUTOMATIC BRAKE SYSTEM ON THE INFINITI JX35, 2013 MODEL AND THE FACT THAT IT SHOULD NOT GO OFF WHEN YOU ARE DRIVING NORMALLY AND NOT ABOUT TO REAR END ANOTHER VEHICLE. ON SATURDAY OCTOBER 25, 2014, I WAS DRIVING MY 2013 INFINITI JX 35, WITH A PASSENGER DOWN A 30MPH ROAD TRAVELING AT APPROXIMATELY 33MPH WHEN I SAW A 1-2 FOOT WIDE METAL CONSTRUCTION COVERING ON THE STREET AHEAD. IT WAS FAIRLY FLAT AND APPEARED THAT I COULD EASILY DRIVE OVER IT AT A NORMAL SPEED. AS I MOVED MY FOOT OFF OF THE GAS TO SLOW DOWN AND STARTED TO MOVE MY FOOT GENTLY (BARELY TOUCHING) ON THE BRAKE, WARNING BEEPS BEGAN TO SOUND AND IMMEDIATELY MY AUTOMATIC BRAKING SYSTEM FORCEFULLY ENGAGED AND STRONGLY FORCED MY VEHICLE TO A COMPLETE STOP THROWING MY DAUGHTER AND I FORWARD VERY HARD. LUCKILY NO VEHICLES WERE BEHIND ME BECAUSE THEY WOULD HAVE ENDED UP REAR ENDING MY VEHICLE. A SORE NECK WAS MY ONLY INJURY. IT WAS A VERY SCARY SITUATION TO BE THROWN SUDDENLY INTO A COMPLETE STOP. I WENT BACK TO THE LOCATION MONDAY MORNING EARLY AND TOOK PICTURES OF THE ROAD AND A VIDEO OF OTHER CARS TRAVELING OVER IT. MOST OF THE CARS DID NOT STOP AT ALL AND CONTINUED OVER THE COVERING TRAVELING 30 - 35 MPH. THERE WAS NOT A CAR IN FRONT OF ME AT THE TIME OF THIS INCIDENT WHICH IS WHAT THE AUTOMATIC BRAKING SYSTEM IS SUPPOSED TO WARN. *TR

THE VEHICLE BEGAN MAKING A REPETITIVE THUMPING SOUNDS THAT WAS MORE FREQUENT AS SPEED INCREASED AND LESS FREQUENT WHEN SPEED DECREASED. ALL TIRES WERE CHECKED FOR DEBRIS OR DEFECTS AND NONE WAS FOUND. TOOK TO DEALERSHIP AND WAS ADVISED THE FRONT DIFFERENTIAL FAILED. THE VEHICLE IS NOT DRIVABLE, WE ARE AWAITING REPAIR. WE ARE NOW AFRAID TO GET THE VEHICLE BACK. THIS IS THE 5TH OR 6TH TIME THAT WE HAD TO BRING THE VEHICLE BACK FOR SOME REPAIR OR RECALL. UNACCEPTABLE FOR A $50,000 WITH A 18 MONTHS OF DRIVING. *TR

INFINITI DID A RECALL ON PASSENGER SIDE AIRBAG. I HAD NO PROBLEM WITH THE AIRBAG WHEN I BROUGHT IT IN, BUT NOW IT'S NOT WORKING PROPERLY. THE AIRBAG OFF LIGHT TURNS ON WHILE SOMEONE IS SITTING IN THE SEAT AND TURNS OFF WHEN SOMEONE LESS THAN ONE HUNDRED POUNDS IS IN THE SEAT. IT HAS BEEN INCONSISTENT AND UNSAFE. I'VE BROUGHT THE CAR BACK WITH NO RESULT. *TR

WITHIN THE INITIAL 12K MILES OF OWNING THIS JX35, WE'VE EXPERIENCED A SERIOUS PROBLEM WITH THE JX35 PASSENGER AIR BAG INDICATOR LIGHT. MY WIFE IS APPROX. 130 LBS. AND THE LIGHT COMES ON NUMEROUS TIMES INDICATING THAT THE AIRBAG WILL NOT FUNCTION DURING AN ACCIDENT. THIS IS A SERIOUS AND SIGNIFICANT SAFETY ISSUE WHICH NISSAN HAS BEEN UNABLE TO FIX. IT'S BEEN RECALLED TWICE AND HAS BEEN TO THE DEALERSHIP OVER FIVE (5) TIMES FOR THIS SPECIFIC PROBLEM. IT IS CURRENTLY AT THE DEALERSHIP AND WE'VE TOLD THEM TO BUY BACK THE CAR. WE HAVE FILED A FORMAL COMPLIANT WITH NISSAN CUSTOMER AFFAIRS, COMPLAINT # 15766361, AND WILL AWAIT THEIR COMMENTS. IF THAT FAILS, WE WILL ENACT THE TEXAS LEMON LAW TO HAVE THE CAR RETURNED. JUST TODAY, THE SERVICE DIRECTOR SAID THEY WERE ABLE TO REPLICATE THE ISSUE WHEN ONE OF THEIR FEMALE SERVICE TECHNICIANS RODE IN THE PASSENGER FRONT SEAT, SITTING SIDEWAYS ON 1/2 OF THE SEAT. THEN, THEY WENT ON TO SAY THE LIGHT DID IN FACT COME ON, CAME TO A RED LIGHT, WAITED SEVEN SECONDS AND THE LIGHT WENT OFF. THEY SAID IF THIS HAPPENS, YOU SHOULD COME TO A COMPLETE STOP SO THAT IT RECALIBRATES ITSELF. I ASKED IF THEY THOUGHT THIS WAS NORMAL. THEY SAID, "YES". I THEN ASKED, IF THE LIGHT IS ON, AND SOMEONE HITS THE FRONT END OF OUR CAR AND MY OCCUPANT SUFFERS DEATH OR SERIOUS INJURY, DO I THEN GET MY "SEVEN SECONDS" BACK BEFORE THE CRASH TO RESET THE SEAT? COMPLETE AND UTTER NONSENSE. THESE DEALERS KNOW EXACTLY WHAT IS GOING ON WITH THIS CAR. THEY ARE PUTTING ALL OF US

PASSENGER AIRBAG LIGHT STATES OFF WHEN A PERSON IS SITTING IN SEAT.. SUV HAD RECALL TO FIX THE PROBLEM BUT EVERY SO OFTEN IT STILL HAPPENS.. VERY WORRIED AIRBAG WONT DEPLOY IN ACCIDENT.. DEALER DOES NOT KNOW HOW TO REFIX THIS PROBLEM.. PLEASE HELP. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG LIGHT REMAINED ILLUMINATED ALTHOUGH THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WEIGHT SENSOR FAILED AND NEEDED TO BE REPLACED. THE PASSENGER SIDE AIR BAG SENSOR WAS REPAIRED ON NUMEROUS OCCASIONS. HOWEVER, THE FAILURE PERSISTED AND THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. ## VIN PASSED ## INFINITI JX35 2012 ##..UPDATED 09/30/147 *BF UPDATED 3/2/2015 *JS

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DASHBOARD MADE A RATTLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,809.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

THE WARNING LIGHT THAT INDICATES THAT THE PASSENGER AIRBAG IS DEACTIVATED ILLUMINATES WHILE THE PASSENGER SEAT IS OCCUPIED BY AN ADULT. I RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AND NOTHING WAS WRONG WITH THE CAR. THE LIGHT CONTINUED TO ILLUMINATE, SO I RETURNED THE CAR TO THE DEALER IN AUGUST OF 2014 AND WAS TOLD AFTER 5 DAYS THAT THEY TESTED THE SYSTEM AND CANNOT FIND ANYTHING WRONG WITH IT. I EVEN PRESENTED THE SERVICE MANAGER A VIDEO THAT MY WIFE TOOK ON A RECENT TRIP OF THE LIGHT CLEARLY ILLUMINATED WHILE SHE SAT IN THE SEAT. THE SERVICE MANAGER TOLD ME THAT EVEN THOUGH THE LIGHT ILLUMINATES, THE AIRBAG IS STILL ACTIVATED IN THE COMPUTER SYSTEM. THIS IS RIDICULOUS, HOW AM I SUPPOSED TO KNOW IF THE VEHICLE IS SAFE TO CARRY PASSENGERS? I HAVE NEVER BEEN NOTIFIED BY INFINITI THAT THERE IS A RECALL FOR THIS PROBLEM. I ONLY FOUND THE RECALL AFTER SEARCHING ON THE INTERNET. I AM THE ORIGINAL OWNER OF THE VEHICLE. I PLAN TO ESCALATE THIS SITUATION WITH INFINITI. THERE IS A CLEAR PROBLEM WITH THE DESIGN OF THIS VEHICLE THAT IS PUTTING THE OWNER'S PASSENGERS AT RISK. PLEASE FORCE INFINITI TO ADDRESS THIS ONGOING DEFECT. *TR

AUGUST 2013 - WHEN PRESSING THE ON THE BRAKE PEDAL TO STOP THE VEHICLE,IT WILL CONTINUE TO MOVE AND THE BRAKE PEDAL WILL GO DOWN TO THE FLOOR BUT IT WOULD NOT BREAK AND THE SEAT BELT TIGHTENS AND ALMOST REAR ENDED THE FRONT CAR. I TOOK THE CAR TO THE INFINITI DEALER AND THEY REPLACED THE MASTER CYLINDER AND BLEND SYSTEM. THE SAME PROBLEM HAPPENED AGAIN IN JULY 2014, RAN THROUGH A RED LIGHT DUE TO BREAK PEDAL GOING TO THE FLOOR AND WOULD NOT BRAKE AND THE SEAT BELT GOT TIGHTER. TOOK THE CAR TO INFINITI DEALER REPLACED MASTER CYLINDER AND BRAKE BOOSTER. I FILLED A COMPLAINED TO INIFINITI MOTORS, SINCE I'M WORRIED THERE MIGHT BE A PROBLEM CAUSING BRAKE FAILURE. *TR