Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
When I accelerate the car, its feels like the transmission shudders. Feels like I am driving over rubble. Don't know if this is what they call Gear slipping or transmission slipping. Happens in ECO and Standard mode, have not tried it in sport mode. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The vehicle was being driven on the freeway. I was driving in the carpool lane with a passenger going around 75-80mph. The road was a smooth paved road, there wasn't anything on the road for my car to hit or run over. Then all of a sudden the driver-side airbag curtain deployed, and my seatbelt tightened and locked up in place. This frightened me and left me unable to drive correctly and endangered both my passenger's and my life. I had to immediately pull off to an exit and I concluded that the driver-side airbags deployed spontaneously and this put my life in danger and others driving on the freeway. So the driver-side side airbags malfunctioned and are available for inspection. The safety of others was put at risk by having the airbags deployed while driving on the freeway at a fairly high speed. The component has not been inspected or replaced by the manufacturer or any other entity. There was a passenger seatbelt warning light lit up prior to the incident, but it was for the passenger airbags and its meaning is that the passenger airbags would not deploy in the case of a vehicle accident/collision.
Airbag light flashing in dashboard; passenger front seat sensor not working- showing unoccupied when occupied with adult. VIN # not showing as part of recall, yet this is a known issue with the model/year. Interesting a common trend with certain VIN #s like mine shown on NHTSA complaints page. Another recall campaign needed to include these VIN numbers. Have reported several times to the dealership. I've now paid $1000 to repair the airbag sensors, and problem is not resolved. Nissan is responsible and this is a safety issue. NTSHA needs to do another recall campaign.
Like most of the issues everyone has been speaking to, we noticed that the transmission started to have a "shudder" looping at lower RPM/speeds. The vehicle had just over 106K miles on it luckily the vehicle had an extended warranty on it and the warranty covered the cost to replace it with a reman. transmission. I fully agree with everyone else, if this is a known issue for multiple year and cross over models, Nissan/Infiniti needs to make it right. These CVT transmissions are known to have problems and are costly to repair.
There are several complaints regarding the headlights that the headlights continue to get moisture in them and it requires a new headlight assembly. There were 16 cases regarding the JX35 model and several for the QX60 model that replaced it.
The problem: Affected vehicles may exhibit a shudder or vibration while in gear. This may be due to a faulty continously variable automatic transmission, drivechain or valve body inside the transmission. Vehicles affected by this service campaign: 2013 Infiniti JX35 2014 Infiniti QX60 2015 Infiniti QX60 I’ve Dealt with infinity hundreds of times. They even had a mechanic take the car home and he experienced the same thing. Still nothing been done. You can google the problem and no one has got it fixed. As soon as your warranty ends then they say you need a new transmission. I’m still under warranty I’m at 90,000 miles , as it gets closer to Hundred thousand miles. I’m sure then there going to say I’m Going to need a new transmission. The problem if I need to cross the street and a car if coming at a distance my car flutters to cross the street almost wrecking several times.
When I purchased the car no warning lights or problems were wrong with it it drove fine. The same day I got it home which is an hour away, the check engine light came on so i called them back. I took car back to shop and told them the code said it was the converter they said that was not right and it was just bad gas put in it so they reset engine light. As soon as i got back home the engine light came back on and then all the power locks on the doors stopped working. I took it to meinieke in greenville in which they said my converter went bad and that is why the engine light was on. Then they said it must have been in water because it was severe rust underneath the hood. and it effected electrical system. However, none of this information was on the car fax report. no flood damage, no repairs etc. Also none of this was occurring
The contact owns a 2013 Infiniti JX35. The contact stated that the passenger’s side air bag was recalled on the vehicle twice and the vehicle was repaired. The contact stated that the passenger’s side air bag sensor failed to detect a passenger seated in the seat. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 80,000.
Drivers headlights went out and there is condensation that has gathered in the headlight assembly.
While traveling on highway it suddenly stopped accelerating and came to a complete stop even though the car was started the RPM wouldn’t go above 3000 and it wouldn’t move forward. Thankfully we are safe.
I was driving down the road when all of a sudden the car became sluggish in acceleration, especially from a stop. It got to a point when the car was not able to go faster than 35 mph. I have noticed it was dangerous to drive like this, especially with kids in the car.
Transmission shudders when first acceleration
When I was driving on the highway the vehicle jerked and been to lose speed without warning. This was very scary. I'm in the vehicle with my family going the speed limit and all of the sudden the speed drops no matter how much you push the gas pedal. We could have lost our lives and lives of others. This is beyond a safety issue.
The contact owns a 2013 Infiniti JX35. The contact stated while driving at various speeds, the vehicle inadvertently decelerated with the check engine warning light flashing on the instrument panel. The contact stated that she pulled over and waited for a few minutes before restarting the vehicle to resume normal driving. The contact had taken the vehicle to the dealer where they were unable to provide an official diagnosis. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.
WE DROVE TO FILL UP THE TANK. AFTER FILLING UNTIL IT STOPPED THE MILEAGE TO EMPTY DID NOT INCREASE. THE FUEL LEVEL THEN STAYED AT FULL AS WE DROVE TO RUN ERRANDS BUT THE MILEAGE TO EMPTY NEVER UPDATED AND ONLY SHOWED A DECREASE OF MILES. ADDITIONALLY, WHEN WE BREAK THE STOPPING DISTANCE IS REALLY LONG AND WE HAVE TO BREAK FARTHER BACK. IT FEELS 'SQUISHY' BUT HAS NEW BRAKE PADS. CONSUMER STATED HE WOULD LIKE THE COMPLAINT TO BE REMOVED, MADE AN ERROR.
I HAVE A 2013 INFINITI JX 35 THAT IS ON ITS 2ND TRANSMISSION AND EXPERIENCING SHUDDER PROBLEMS. THE DEALERSHIP STATED THAT IT WILL NEED TO BE REPLACED AGAIN IN ORDER FOR THE PROBLEM TO GO AWAY. THIS IS A SAFETY ISSUES AS THIS COULD CAUSE ACCIDENTS ON THE INTERSTATE. THIS TRUCK IS DANGEROUS.
WHILE IN DRIVE THE AUTOMATIC TRANSMISSION DOESN'T GO THRU THE SEQUENCE OF SHIFTS. IT DOESN'T GO PROPERLY INTO THE STANDARD FORWARD DRIVE MODE. IT STAYS IN THE LOWER GEARS.
WHILE ACCELERATING TO GO THROUGH A TRAFFIC LIGHT TURNING LEFT THE TRANSMISSION SHUTTERED SEVERAL TIMES CAUSING ME TO ALMOST NOT MAKE IT THROUGH THE LIGHT BEFORE A CAR WAS COMING THROUGH THE INTERSECTION. I WAS NEARLY HIT BY THAT VEHICLE WHILE MY 3 YEAR OLD DAUGHTER WAS IN THE CAR AS WELL. THIS SHUTTER ISSUE KEEPS HAPPENING AND NOW OUR MECHANIC SAYS THE TRANSMISSION IS GOING.
ON MARCH 7 DRIVER SIDE LIGHT WENT OUT WHILE DRIVING DOWN ROAD. HAD TO HAVE WHOLE UNIT REPLACED. NOW JUST 2 WEEKS LATER, ON THE WAY HOME TONIGHT, DRIVING AGAIN, THE PASSENGER SIDE WENT OUT. THIS SIDE WAS REPLACED FULLY BY INFINITI JUST 2 YEARS AGO BECAUSE IT WENT OUT WHILE DRIVING IN THE MOUNTAINS AND IS NOW IS ONCE AGAIN GONE OUT WHILE DRIVING. EACH TIME THEY SAY IT IS A BALLAST AND THE FULL UNIT,$1500, HAS TO BE REPLACED. THIS IS UNACCEPTABLE. AND IS VERY DANGEROUS.
I WANT TO REPORT THAT MY VEHICLE I BOUGHT FROM A DEALER STARTS TO SHUDDER WHEN IS SHIFTING FROM FIRST SHIFT TO SECOND SHIFT AROUND 10-20 MPH. I FEEL UNSAFE BECAUSE I USE IT EVERYDAY AND CAN CAUSE A ACCIDENT IN THE DRIVEWAY. I KNOW A LOT OF PEOPLE HAVE THIS SAME PROBLEM I CAN ASSUME IT'S A FACTORY ISSSUE FROM THE TRANSMISSION ON THE INFINITI. I'M A SINGLE MOTHER WITH 2 KIDS AND I SPEND A LOT OF MONEY BUYING IT FROM A USED CARE SALE. I WANT TO THIS BE FIX BECAUSE I DON'T WANT TO HAVE AN ACCIDENT OR THE TRANSMISSION TO GET WORST.
BOTH HEADLIGHTS STOPPED WORKING AT THE SAME TIME WHICH IS A SAFETY ISSUE! I DID NOT HAVE ANY LOW BEAM LIGHTS OR HIGHBEAM LIGHTS ON BOTH HEADLIGHTS. ONCE THE HEADLIGHTS WENT OUT I HAD NO WAY TO NAVIGATE THE VEHICLE. THE VEHICLE WAS IN MOTION AT NIGHT ON A CITY STREET.
SRS LIGHT IS BLINKING AND DEALER IS UNABLE TO FIX THE ISSUE AND I AM NOT SURE WHETHER I AM SAFE IN CASE OF ACCIDENT OR WHAT ARE THE REPERCUSSIONS OF THIS BLINKING LIGHT
ON MARCH 3, 2021, I WAS DRIVING HOME AT NIGHT WHEN MY HEADLIGHTS STOPPED WORKING UNEXPECTEDLY AND SUDDENLY. SOME ROADS HAVE NO OR INADEQUATE STREET LIGHTS AS WELL AS NO SHOULDER FOR PULLING OVER WHICH MAKES IT AT ONCE IMPOSSIBLE TO STOP DRIVING AND DANGEROUS TO CONTINUE DRIVING. THE LOCAL INFINITI DEALERSHIP COULD PROVIDE NO EXPLANATION FOR WHY THE HEADLIGHTS STOPPED WORKING.
ERRATIC (BOUNCING) IDLE, AND UNPREDICTABLE POWER SURGING. NONSTOP UPSHIFT AND DOWNSHIFT EVEN WHEN CRUISE CONTROL APPLIED AT CONSTANT SPEED. WAS DRIVING WITH MY 3 KIDS IN THE CAR WHEN ALL OF THE SUDDEN THE CAR FELT LIKE IT WENT INTO A HIGH GEAR AND LITTLE POWER SO I HIT THE GAS AND THE CAR FELT LIKE THE GEARS WERE SHIFTING ALL OVER THE PLACE. . I ALMOST HAD A BAD ACCIDENT.
I HAVE REPLACED THE BATTERY IN MY 2013 INFINITI JX35 3-4 TIMES. DEALERSHIP CONTINUES TO SAY THIS IS NORMAL. RECENTLY, MULTIPLE EXTERIOR LIGHT BULBS HAVE GONE OUT AND THE 'INSTRUMENT CLUSTER' SUDDENLY WENT DARK WHILE I WAS DRIVING. I CANNOT SEE METERS LIKE GAS, SPEED, ETC. I CANNOT HEAR OR SEE MY BLINKER OR HEADLIGHT INDICATORS. ADDITIONALLY, ALL THE POWER CONTROLS INCLUDING SPEED CONTROL NO LONGER WORK. I AM CONCERNED THERE IS A SIGNIFICANT ELECTRICAL SAFETY HAZARD. I NO LONGER FEEL SAFE DRIVING THIS CAR WITH MY CHILDREN. THERE ARE MANY REPORTS OF SIMILAR CLAIMS FOR THE 2013 INFINITI JX35 ELECTRICAL SYSTEM ONLINE. I WOULD LIKE INFINITI TO TAKE RESPONSIBILITY FOR KNOWINGLY PUTTING PEOPLE IN DANGER BY REFUSING TO ACKNOWLEDGE AND FIX A KNOWN PROBLEM WITH THIS CAR.
HELLO I HAVE A 2013 INFINITI JX 35 THAT BROKE DOWN WHEN I WAS DRIVING WITH FAMILY FROM NEW JERSEY TO DALLAS. IT HAS 117000 MILES. THE CAR JUST GAVE UP ON ME IN THE MIDDLE OF THE HIGHWAY AND LUCKILY I WAS SAVED WITHOUT MUCH ANY SAFETY ISSUES. FROM WHAT I UNDERSTAND THIS IS A COMMON PROBLEM FOR THE MODEL THAT I USE (2013 JX 35) AND INFINITI IS NOT DOING ANYTHIGN ABOUT IT AN ASKING $6500 FOR REPAIR
TRANSMISSION SHUTTERED, JUTTERED, VIBRATED BEFORE LOOSING POWER AND CONTROL OVER THE VEHICLE WHILST IN CITY TRAFFIC. ALMOST CAUSING AN ACCIDENT
MY 2013 JX 35,,BEEN RECALLED FOR AIR BAG MALFUNCTION,,KEEPS FLASHING,BROUGHT TO DEALER TWICE BUT AFTER FEW WEEKS COMES BACK,,AS OF NOW FLASHING WONT STOP,,MEANS IF THERES ACCIDENT WORRIED MIGHT NOT WORK,,LET ME KNOW IF THE AIR BAG WORK WITH THESE FLASHING,,THEN ITS OK,,BUT IF IT DOESNT RESPONSE THEN I NEED YOUR ASSISTANCE TO GET IT FIX
BROKEN O-RING SEAL BETWEEN TRANSFER CASE AND CVT ASSEMBLY - TRANSMISSION FLUID LEAKING FROM TRANSFER CASE SEAL - THIS CAME UP AFTER 5YEARS OF THE CAR - JX35 WAS THE FIRS MODEL AND HAS MULTIPLE DEFECTS AND I BELIEVE THIS IS ONE OF THEM AS WE DO NOT SEE ISSUES WITH TRANSMISSION THIS CAME UP AT SERVICE CHECK
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED WHILE DRIVING, THE VEHICLE SHUDDERED AND FAILED TO ACCELERATE ABOVE 15 MPH. THE VEHICLE WAS TOWED TO INFINITI OF GWINNETT (3090 SATELLITE BLVD, DULUTH, GA 30096, (678) 812-8500) WHERE THE MECHANIC DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 140,000.
2013 JX35 ROUGHLY 95K MILES INTELLIGENT BRAKING OPTION SOFT BRAKES THAT GO TO THE FLOOR, NOT MASTER CYLINDER, BRAKE PADS, OR LOSS OF BRAKE FLUID IN RESERVOIR. DEALERSHIP IN PREVIOUS CASES HAVE CONCLUDED AFTER THE ABOVE ITEMS BEING REPLACED AND NOT SOLVING THE ISSUE AS ABS MODULE NEEDING TO BE REPLACED. WE SITTING AT STOPLIGHT BRAKE PEDAL CONTINUES LOSING PRESSURE AND WE ARE FORCED TO PUMP THE BRAKE FOR THE PEDAL TO MAINTAIN PRESSURE. AIR SUCKING SOUND IS HEARD WHEN RELEASING THE PEDAL.
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED WHILE THE PASSENGER'S SEAT WAS UNOCCUPIED. THE CONTACT SPOKE TO INFINITI OF APEX (1900 LAURA DUNCAN RD, APEX, NC 27523) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT ALSO CALLED THE MANUFACTURER AND WAS GIVEN THE SAME INFORMATION AS THE DEALER. UPON INVESTIGATION, THE CONTACT LIKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 15V681000 (AIR BAGS) HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.
AS I WAS EXITING THE INTERSTATE, THE TRANSMISSION JUST QUIT WORKING. (MILEAGE AROUND 117,000) LUCKILY I HAD PURCHASED AN EXTENDED WARRANTY. I WAS UNDER THE ASSUMPTION THAT THE TRANSMISSION WAS BEING REPLACED BY MY LOCAL NISSAN DEALER. ABOUT 6 MONTHS LATER, I NOTICED THE CAR WOULD OCCASIONALLY NOT WANT TO ACCELERATE, WOULD MISS, OR EVEN NOT MOVE WHEN SHIFTED OUT OF PARK. LOCAL MECHANIC WAS UNABLE TO DETERMINE THE CAUSE (NO CODES AND UNABLE TO REPRODUCE AT THE TIME). A COUPLE WEEKS LATER AS I WAS DRIVING DOWN THE ROAD AT AROUND 35 MILES PER HOUR THE CAR JUST STARTED MAKING A CLUNKING NOISE. I HAD IT TOWED. THEN I REPLACED THE DRIVESHAFT, FRONT PASSENGER CV AXLE, AND THE TRANSFER CASE. I THOUGHT THE CAR WAS FINALLY REPAIRED, BUT IT STARTED DOING THE SAME THING IT WAS DOING BEFORE ALL OF THESE THINGS WERE REPLACED...NOT ACCELERATING, MISSING, ETC. THIS TIME THE NOT MOVING ONCE SHIFTED OUT OF PARK WAS HAPPENING CONSTANTLY. HOWEVER, NOW IT IS BECOMING A MAJOR SAFETY CONCERN BECAUSE IT IS ALSO HAPPENING ONCE WE STOP AT A STOPLIGHT OR INTERSECTION. WHEN TRYING TO ACCELERATE TO GET THROUGH THE INTERSECTION, IT ISN'T MOVING! THIS IS VERY SCARY WHEN YOU ARE JUST HOPING AND PRAYING THE VEHICLE WILL FINALLY DECIDE TO ACCELERATE BEFORE GETTING STRUCK BY ANOTHER CAR. I CONTACTED THE MECHANIC AGAIN AND TOOK IT TO HIM. HE DROVE IT AND OF COURSE WAS NOT ABLE TO DUPLICATE THE MAJOR HESITATION WHEN SHIFTED OUT OF PARK. WHEN I MENTIONED THAT THE TRANSMISSION HAD BEEN REPLACED, HE INFORMED ME THAT
AT VERY LIGHT STOP SUCH AS RED LIGHT OR STOP SIGN, MY JX35 HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT AT OR BEFORE THE SET BELTS TIGHTEN. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST 3 MONTHS.
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND HESITATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
PASSENGER AIR BAG SENSOR REMAINS ILLUMINATED WITH OR WITH OUT A PASSENGER IN THE PASSENGER SIDE SEAT. BAD SENSOR WITH THAT MAKE MODEL AND YEAR. THE VEHICLE HAS PREVIOUSLY BEEN RECALLED FOR THIS EXACT SAME ISSUE BUT THE PROBLEM PERSISTS. PLEASE ISSUE ANOTHER RECALL!
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING, THE LOW BEAM AND HIGH BEAM HEADLIGHTS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO GREG ORR INFINITI LOCATED AT 8727 BUSINESS PARK DR, SHREVEPORT, LA 71105, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT SWITCH AND HEADLIGHT BULBS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE HEADLIGHT SWITCH AND BULBS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 141,550.
SHUDDERING WHEN PICKING UP SPEED DIFFICULT FOR CAR TO GO INTO DRIVE WHEN CAR IS PARKED ON A HILL. NOW MY CAR WILL NOT GO INTO GEAR OR START UP. MY MAKE AND MODEL OF MY CAR HAS A RECALL FOR THIS PROBLEM BUT WAS TOLD THAT MY PART NUMBER IS NOT ON LIST. *TR
THE CAR SUDDENLY OUT OF NOWHERE WHILE DRIVING STARTED TO STUDDER AND STALL. WHILE ON STREET AND HIGHWAY NO MATTER THE SPEED WITHOUT WARNING OTHER THEN A SMOOTH EVEN RIDE AND SOUND TO SOUNDING LIKE A MOTORCYCLE FEELING LIKE IT SHIFTED INTO LOW AND STALLING. *TR
WE BOUGHT THIS CAR, USED, ON JANUARY 18, 2020 AND AN IBS LIGHT TURNED ON A COUPLE WEEKS AFTER I BOUGHT IT BUT LATER TURNED OFF. NOW FEBRUARY 22 THE AIRBAG LIGHT STARTED TO BLINK AS I WAS DRIVING ON A CITY STREET. A WEEK LATER, TODAY FEBRUARY 29 IT IS STILL CONTINUING TO BLINK. I HAVE SEEN MANY RECALLS ABOUT THIS ISSUE ON OTHER 2013 INFINITI JX35S. ALSO, BEFORE I BOUGHT IT THE CAR DEALERSHIP TOOK IT FOR A CHECK UP AT THE INFINITI DEALERSHIP AND THE AIR BAG ISSUE WAS ALSO A PROBLEM THEN.
TODAY I HAD THE ULTIMATE SCARE. I WAS DRIVING DOWN THE FREEWAY WHEN MY SEAT BELTS LOCKED AND MY TRUCK HIT THE EMERGENCY BRAKES. NO ONE WAS IN FRONT OF ME BUT THERE WAS A 18 WHEELER BEHIND ME. HE SWERVED TO AVOID HITTING ME FROM THE BACK. I COMPLETELY WENT INTO A ANXIETY ATTACK AND HAD TO PULL OVER ONCE THE CAR RELEASED THE BRAKES WHICH ONLY LASTED A MINUTE. I CALLED FOR HELP BECAUSE I COULDN'T BREATHE AND COULD NOT DRIVE. I COULD HAVE LOST MY LIFE TODAY ALL BEHIND A DUMB VEHICLE THAT SUPPOSE TO KEEP ME FROM CRASHING. IT'S BEEN PARK AND I REFUSE TO DRIVE IT. THANKFUL MY KIDS WERE NOT IN THE CAR YET.
WHILE DRIVING, THE CAR SUDDENLY STARTED SHUDDERING AND MAKING A LOUD GRINDING SOUND. WE WERE IN THE FAST LANE AMD THE CAR SLOWED QUICKLY. WE WERE ABLE TO PULL OFF THE ROAD, WHERE THE CAR STOPPED MOVING. WE HAD TO WAIT FOR A TOW. UPON RESEARCHING I FOUND THAT THERE IS A KNOWN ISSUE WITH JX35 2013 TRANSMISSIONS, I PRAYED WE WERE ELIGIBLE FOR IT. I TOOK IT TO THE DEALER WHERE THEY DIAGNOSED IT AS A INTERNAL CVT TRANSMISSION FAIL. THE ENTIRE TRANSMISSION NEEDS TO BE REPLACED, A $5249.42 CENTS FIX. A FIX THAT I WILL HAVE TO TAKE A LOAN OUT FOR. I CALLED INFINITI CORPORATE TO FIND OUT WHY MY CAR WAS NOT ELIGIBLE FOR THE KNOWN CVT TRANSMISSION REPLACEMENT...THEY SAID IT WAS BY VIN NUMBER. HAVING MY CAR SUDDENLY SHUT DOWN WHILE IN A FAST MOVING LANE WAS SCARY AND I WOULD LIKE AN INVESTIGATION AS TO WHY INFINITI IS NOT FIXING THEIR CVT TRANSMISSION ISSUES INSTEAD OF PASSING IT ON TO THEIR CUSTOMERS.
THE TRANSMISSION STARTED SLIPPING WHEN DRIVING FORWARD AND THEN THE CAR WOULD STALL AND NOT MOVE. WHEN PUTTING BACK IN PARKING AND THEN TO DRIVE, THE CAR WOULD MOVE BUT LATER BACK TO SLIPPING. TOOK THE CAR TO INFINITI DEALER THE SAME DAY, THEY RAN THE DIAGNOSIS AND REPORTED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED COMPLETELY AT THE COST OF $7000 TOTAL. THE CAR HAS 66000 MILES ON IT AND HAS BEEN MAINTAINED FOR ALL SERVICES REGULARLY. NO WARNING LIGHT OR ALERT MESSAGES SHOWED ON DASHBOARD. OPENED THE CASE WITH "NISSAN/INFINITI CONSUMER AFFAIRS" AND WAITING FOR THEIR RESPONSE.
IT'S NOT CHANGING GEARS ON TIME. ALMOST CAUSED AN ACCIDENT AT AN INTERSECTION.
MY JX35 HAS INTERMITTENT STALLING. LIKE A STUTTER WHERE THE GEARS HAVE TROUBLE ENGAGING. ESPECIALLY WHEN ACCELERATING FROM A STOP OR GOING UP HILL. IT HAS DONE THIS FOR AT LEAST 5 YEARS WITH NO CODES EVER BEING THROWN FROM DEALERSHIP CHECKUPS UNTIL NOW. DEALERSHIP SAYS IT'S A CVT ERROR. MY DAUGHTER HAS A 2015 NISSAN ALTIMA WHICH IS HAVING A SIMILAR ISSUE AND IT IS BEING INVESTIGATED AND FULLY COVERED BY NISSAN. I BELIEVE THIS SHOULD BE COVERED AS WELL.
CAR STARTS TO SHUDDER AND SHAKE, WHILE TRYING TO ACCELERATE. THIS IS A TRANSMISSION ISSUE.
VEHICLE WILL BE RUNNING AND SUDDENLY AND WITH NO WARNING, THE TRANSMISSION WILL NOT PROVIDE POWER TO THE WHEELS. ENGINE WILL NOT REV UNLESS IN NEUTRAL. THIS WILL HAPPEN WHILE THE CAR IS IN MOTION. I WAS DRIVING IN THE FAST LANE OF A 3 LANE HIGHWAY OVER A BRIDGE WHEN THE CAR SUDDENLY LOST POWER. ENGINE WAS RUNNING BUT NO POWER WAS BEING TRANSMITTED TO THE WHEELS. ENGINE WOULD REV IN NEUTRAL BUT ONCE PUT INTO DRIVE, THE TRANSMISSION WOULD NOT ENGAGE AND THE ENGINE WOULD NOT REV. THE SECOND TIME, I WAS DRIVING UP A SLIGHT INCLINE ON A STREET AND THE CAR LOST POWER TO THE WHEELS AGAIN. ENGINE WOULD REV IN NEUTRAL, BUT WHEN PUT INTO DRIVE, NO POWER TO THE WHEELS AND THE ENGINE WOULD NOT REV. BOTH TIME IT WAS VERY DANGEROUS TO HAVE THE CAR QUIT RIGHT IN THE MIDDLE OF TRAFFIC. WHEN STUCK ON THE BRIDGE BLOCKING THE FAST LANE, A CHP EVENTUALLY SHOWED UP TO PUSH ME OFF THE BRIDGE. WHEN STUCK ON THE STREET, I WAS ABLE TO COAST BACKWARDS INTO AN OPEN PARKING SPACE ON THE SIDE OF THE ROAD. *TR
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE VEHICLE. USUALLY, WHILE AT A STOP SIGN, THE VEHICLE SHUDDERED. THE VEHICLE WAS TAKEN TO BREWBAKER DODGE CHRYSLER JEEP RAM FIAT OF MONTGOMERY (300 EASTERN BLVD, MONTGOMERY, AL 36117, (334) 279-0174), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 110,000.
WHEN SLOWING TO A STOP ON A CITY STREET DOWNWARD INCLINE THE BRAKES WILL FADE AND THE SEAT BELT PRETENSIONER WILL FIRE. SEEMS TO BE RELATED TO INTELLIGENT BRAKE ASSIST OR ABS SYSTEM. I HAVE READ ABOUT OTHERS HAVING THE IDENTICAL OR SIMILAR PROBLEMS ON LINE BUT INFINITY ACTS LIKE THEY NEVER HEARD OF THE PROBLEM. WE HAVE TAKEN THE CAR TO THE DEALERSHIP WITH NO RESOLUTION OF THE ISSUE. WE GET THE RUN AROUND FROM INFINITY CONSUMER SUPPORT.
VEHICLE INDICATES PASSENGER AIRBAG OFF WHEN PASSENGER IN SEAT WITH SEAT BELT ON. AIRBAG LIGHT IS FLASHING. THIS IS OCCURRING WHILE DRIVING.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Infiniti JX35 → · Every JX35 year → · How the figures are calculated →