Page 30 of 33 · complaints 1,451–1,500 of 1,626

2016 Hyundai Tucson complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Power Train
Filed Aug 9, 20161,800 milesIN

ON THE EVENING OF JUNE 16, 2016, I WAS ON MY WAY HOME FROM WORK. I WAS SITTING AT A STOP LIGHT AT THE INTERSECTION OF TWO MAJOR ROADS AND WAS THE FIRST CAR IN LINE AT THE LIGHT. WHEN THE LIGHT TURNED GREEN, I PRESSED THE ACCELERATOR TO PROCEED THROUGH THE INTERSECTION AND THE CAR REFUSED TO MOVE. FOR A MOMENT I THOUGH MAYBE SOME HOW I HAD HIT THE SHIFTER AND PUT THE CAR IN NEUTRAL BUT I WAS STILL IN DRIVE WITH THE RPMS UP TO OVER 3500. TOOK A MINUTE TO PUT THE CAR IN PARK AND THEN BACK TO DRIVE. AFTER ABOUT 30 SECONDS, THE CAR FINALLY BEGAN TO MOVE FORWARD AND ACCELERATE BUT THE RPMS WERE STILL HIGH AND THE CAR WAS OBVIOUSLY NOT WANTING TO GO. THE CAR STARTED SMELLING HOT AND FINALLY PROCEEDED. SCARED ME TO DEATH. I CALLED THE DEALER RIGHT AS IT HAPPENED BUT THE SERVICE DEPARTMENT WAS CLOSED. THE NEXT MORNING I WAS AT THE SERVICE DEPARTMENT BEFORE THEY EVEN OPENED. THEY KEPT MY CAR FOR THE DAY AND GAVE ME A LOANER. I WAS TOLD THEY COULD NOT RECREATE THE ISSUE AND THEY "RESET THE SHIFT POINTS". I SAID I DIDN'T FEEL SAFE IN THE VEHICLE EVEN AFTER THAT. THEY BASICALLY SAID THERE WAS NOTHING MORE THEY COULD DO. AT THIS TIME THE VEHICLE HAD ABOUT 1800 MILES ON IT. AT 3800 MILES, I TOOK THE CAR IN FOR ITS FIRST OIL CHANGE AND MENTIONED THE SAME TRANSMISSION ISSUE TO A DIFFERENT SERVICE ADVISOR AND SAID IT WAS STILL SHIFTING ROUGH AND JUST NOT SMOOTH. HE TOLD ME HYUNDAI IS WORKING ON A FIX BUT UNTIL THEN, I STILL THINK THIS VEHICLE IS UNSAFE.

Engine
Filed Aug 9, 201613,845 milesAZ

UNABLE TO MOVE FROM A STOPPED POSITION WITH THE CAR IN DRIVE. DUAL CLUTCH ACCELERATOR ISSUE WITH THIS MODEL WITH NO CURRENT FIX.

Power Train
Filed Aug 8, 20166,500 milesMA

BROUGHT BRAND NEW JAN. 1, 2016. MANY TIMES THE CAR LURCHES INTO GEAR. SEVERAL TIMES THE CAR WILL NOT ACCELERATE FROM A STOP. ONCE, CAR WOULDN'T START. DEALER HAS HAD CAR TWICE (ONCE FOR A WEEK). NO ENGINE CODE. BLAMED AFTER MARKET REMOTE START, AND REMOVED IT. OBVIOUSLY, NOT THE ISSUE, AS IT HAS HAPPENED AGAIN TWICE IN THE PAST 5 DAYS. THIS IS VERY UNPREDICTABLE AND EXTREMELY DANGEROUS, ESPECIALLY TURNING LEFT IN FRONT OF TRAFFIC. I HAVE TOTALLY LOST CONFIDENCE IN THE SAFETY OF THIS CAR.

Power Train
Filed Aug 8, 20164,400 milesAZ

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED AND LUNGED FORWARD. THE FAILURE OCCURRED TWICE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTAC WAS ADVISED NOT TO DRIVE THE VEHICLE BECAUSE IT WAS UNSAFE. THE VEHICLE WAS KEPT BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.

Power Train
Filed Aug 8, 2016100 milesVA

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE VEHICLE WAS SLOW TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE VEHICLE STALLED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 100.

Power Train
Filed Aug 8, 201613,000 milesAL

DCT TRANSMISSION HESITATES NOTICEABLE WHEN ACCELERATING FROM DEAD STOP. CAR HAS 13,000 MILES, PURCHASED NEW MY ME. I AM RETIRED AND ONLY DRIVER. DCT CLUTCHES DISENGAGE PERIODICALLY WHEN AT A DEAD STOP WILL NOT ENGAGE AGAIN ONCE BRAKE IS RELEASED AND START ACCELERATING, LIKE CAR IS IN NEUTRAL. YOU HAVE TO SET AND WAIT AND PUSH ACCELERATOR UP TO 3,000 RPM THEN LET OFF SOMETIME-CLUTCHES ENGAGE AND IT JUMPS FORWARD AND YOU HAVE TO HIT BRAKE QUICKLY OR WILL HAVE AN ACCIDENT. THIS HAPPENS PERIODICALLY BUT NOT ROUTINELY ENOUGH FOR DEALER TO REPRODUCE. IT HAS ALMOST JUMPED INTO ONCOMING TRAFFIC WITH ME SEVERAL TIMES. [XXX] SCARY TO DRIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Power Train
Filed Aug 7, 2016CA

ON SEVERAL OCCASIONS AROUND TOWN OR COMMUTING TO WORK THIS CAR HAS NOT RESPONDED WHEN PRESSING THE ACCELERATOR. FROM A DEAD STOP OR WHEN MOVING SLOWLY THE RESPONSE IS UNPREDICTABLE. IT HAPPENS RANDOMLY. THIS WEEK THE CAR'S TRANSMISSION WARNING LIGHT CAME ON WHILE GOING UP AN INCLINE ON A COMMON CURVY NORTHERN CALIFORNIA ROAD. IT WAS A COOL EVENING. THIS IS A PAVED ROAD. NO OTHER CARS HAVING A PROBLEM. I HAD TO STOP THE CAR AND RESTART IT. THEN WHILE ACCELERATING THE CAR JUST STOPPED. NO POWER, NOTHING, DEAD IN THE ROAD. HAD TO WAIT AND RESTART. THIS IS VERY UNNERVING FOR ANY CAR AND FOR A BRAND NEW VEHICLE IS SIMPLY UNACCEPTABLE. I HAVE TWO LITTLE KIDS. I WON'T DRIVE THEM ANYWHERE IN THIS CAR. IT'S NOT SAFE. I'VE DRIVEN MOTORCYCLES, MANUALS, AUTOMATICS ALL KINDS OF MAKES AND MODELS OVER THE YEARS. THE DEAD IN THE WATER FEELING IS THE SCARIEST, ESPECIALLY WHEN MAKING A TURN FROM A STOP TO MERGE INTO TRAFFIC. THIS NEEDS TO BE FIXED OR HYUNDAI NEEDS TO BUY THESE CARS BACK.

Power Train
Filed Aug 7, 20162,000 milesNJ

PLEASE REFER TO ATTACHED PDF

Power Train
Filed Aug 7, 20164,000 milesCA

LESS THAN TWO MONTHS AFTER I BOUGHT THE CAR, WITH MAYBE 4000 MILES ON IT, AS I TRIED TO BACK OUT OF MY DRIVEWAY ONE MORNING, THE CAR WOULD NOT MOVE. THE ENGINE WOULD REV AND THE RPMS WOULD CLIMB, IT WAS ONLY AFTER SEVERAL TIMES OF PUTTING THE CAR BACK IN PARK AND THEN REVERSE DID IT FINALLY ENGAGE. AFTER THAT, WHEN DRIVING SLOWLY AS IN BUMPER TO BUMPER TRAFFIC, UPON ACCELERATION IT WOULD SEEM TO HESITATE THEN LURCH. THE NEXT TIME SUCH AN INCIDENT OCCURRED WAS A COUPLE OF MONTHS LATER. I WAS STOPPED AT A SIGNAL AND WHEN THE LIGHT CHANGED AND I TRIED TO ACCELERATE, THE CAR DID NOT MOVE, AGAIN. IT TOOK SEVERAL TIMES OF PUTTING IT IN PARK AND BACK TO DRIVE BEFORE IT WOULD ENGAGE. IT HAS HAPPENED SEVERAL TIMES SINCE THEN. I FIND THIS DANGEROUS AND DOWNRIGHT SCARY. LUCKILY, NO ONE HAS REAR ENDED ME OR WORSE. I HAVE TAKEN THE CAR TO TWO DIFFERENT DEALERSHIPS. THEY SAY THEY CAN FIND NOTHING WRONG AND THAT NO TROUBLE CODES SHOW UP. I SEE THERE ARE MULTIPLE COMPLAINTS FILED ON YOUR SIGHT ABOUT THIS SAME PROBLEM, SO SOMETHING IS WRONG, DANGEROUSLY SO! WOULD YOU PLEASE CHECK INTO THIS FOR US.

Power Train
Filed Aug 7, 201610,500 milesOH

ON 2 OCCASIONS I HAVE COME TO A COMPLETE STOP AT A STOP SIGN AND AT A RED LIGHT. WHEN IT WAS TIME TO GO I PRESSED ON THE ACCELERATOR, THE ENGINED REVVED, BUT THE CAR DID NOT MOVE. I HAD TO PUT THE CAR INTO PARK THEN DRIVE SEVERAL TIMES BEFORE THE CAR EVENTUALLY MOVED. THE CAR WAS PUT INTO THE SHOP ON 8/1/2016. THE ISSUE WAS NOT ABLE TO BE DUPLICATED, BUT THE SERVICE MANAGER CALLED HYUNDAI TECH AND WAS TOLD TO PERFORM A RELEARN. WHEN I PICKED UP MY CAR, I ASKED ABOUT THE SERVICE MANAGER ABOUT THE ISSUE GIVING THE NUMEROUS INTERNET COMPLAINTS. HE STATED IT IS A KNOWN ISSUE AND CURRENTLY HYUNDAI DOES NOT HAVE A FIX. I AM CONCERNED ABOUT MY SAFETY WHILE DRIVING THIS VEHICLE GIVING THE TRANSMISSION ISSUES. I AM HOPING SOMETHING CAN BE DONE IN ASAP TO PREVENT ANY SERIOUS OUTCOMES DUE TO THE DANGEROUSNESS OF THESE TRANSMISSIONS.

Power Train
Filed Aug 6, 20161,332 milesNH

ON JULY 25, 2016, TOOK VEHICLE IN FOR HOOD LATCH RECALL WITH 1332 MILES ON THE VEHICLE. WHILE AT THE DEALERSHIP SERVICE CENTER, THEY PERFORMED A SOFTWARE UPDATE. THIS UPDATE CREATED THE INSTRUMENT PANEL TOO ILLEGIBLE - THE INSTRUMENT CLUSTER WAS DEFECTED. THE PART WAS ORDERED AND IT WAS TO TAKE 30 DAYS TO BE DELIVERED. FORTUNATELY, IT TOOK 10 DAYS. PICKED UP THE VEHICLE ON 8/4/16 AFTER WORK, DROVE LESS THEN 1 MILE CAME TO A STOP LIGHT ONCE IT TURNED GREEN THE VEHICLE WOULD NOT DRIVE. BEING IN THE CENTER LANE OF THE HIGHWAY WITH FLASHERS ON, ON COMING VEHICLES JUST MISSED SLAMMING INTO THE REAR. FINALLY GOT IT BACK TO THE DEALERSHIP, THEY HAVE INDICATED IT IS THE DUAL CLUTCH ISSUE. THIS IS VERY UNSAFE VEHICLE TO DRIVE SINCE YOU WOULD NOT KNOW WHEN IT WOULD JUST STOP SHIFTING AND DRIVING. HAVE REGISTERED A COMPLAINT WITH HYUNDAI MOTORS AS THE SERVICE DEPARTMENT DOES NOT KNOW WHEN THE VEHICLE WILL BE REPAIRED. THANK THE LORD NO ONE WAS KILLED THIS TIME!

Power Train
Filed Aug 6, 20162,000 milesAZ

AFTER STARTING FROM A STOP, THE DUAL CLUTCH TRANSMISSION (DCT) DOES NOT ALWAYS SHIFT INTO GEAR. INSTEAD IT STAYS DISENGAGES AND THE ENGINE REVS AS IF IN NEUTRAL. VERY DANGEROUS WHEN PULLING INTO TRAFFIC. CAR WAS RETURNED TO LOCAL HYUNDAI DEALERSHIP, AND HAS BEEN IN SHOP SINCE. WE STARTED THE HYUNDAI BUYBACK PROGRAM TO SEE IF WE CAN GET A REFUND AS WE DO NOT FEEL SAFE DRIVING THIS CAR WITH OUR CHILDREN.

Power Train
Filed Aug 6, 20168,500 milesCO

TRANSMISSION FAILS TO PROPERLY ENGAGE CAUSING ROLLBACK, STALLING, OR SEVERE LOSS OF POWER IN SITUATIONS SUCH AT A STOP LIGHT, STOP SIGN, HILL, AND EVEN TURNING LEFT INTO ONCOMING TRAFFIC WHERE POWER IS NEEDED TO SAFELY CROSS THE INTERSECTION. ONE INSTANCE INVOLVED ACCELERATION ONTO THE INTERSTATE WHILE TRYING TO MERGE AND THE TRANSMISSION ACTED LIKE IT WAS IN NEUTRAL CAUSING NO ACCELERATION. OTHER VEHICLES HONKED AND SWERVED TO AVOID AND LUCKILY DID NOT CAUSE AN ACCIDENT. ANOTHER INSTANCE INVOLVED TURNING LEFT AT AN INTERSECTION WHERE THERE WAS SUFFICIENT TIME TO TURN BUT DUE TO THE TRANSMISSION BEHAVING AS THOUGH IT WAS IN NEUTRAL AGAIN, THERE WAS NEARLY A COLLISION CAUSING A LOT OF ANXIETY TO FURTHER DRIVE THE VEHICLE. THESE ARE JUST TWO INSTANCES OUT OF THE MANY WHERE YOU CAN NOTICE THAT THE TRANSMISSION DOES NOT BEHAVE NORMALLY CAUSING IRREGULAR SHIFTING, UNEXPECTED POWER SURGES, AND STALLS THAT HAVE NEARLY CAUSED ACCIDENTS.

Power Train
Filed Aug 6, 20161,700 milesCA

MULTIPLE EXPERIENCES AFTER BEING STOPPED (RED LIGHT, STOP SIGN, FAST FOOD DRIVE THRU ) WITH THE TRANSMISSION REMAINING IN DRIVE AND BRAKES ENGAGED, WHEN TRYING TO MOVE FORWARD, THE TRANSMISSION DOESN'T ENGAGE. RPM'S INCREASE, BUT NO MOVEMENT IN THE VHEICLE. THEN IT LURCHES FORWARD. POTENTIAL DANGER IN A) BEING REAR ENDED AT AN INTERSECTION LIGHT BECAUSE THE CAR WILL NOT MOVE FORWARD B) SUDDEN LURCHING COULD POTENTIALLY REAR END THE VEHICLE IN FRONT IF I DON'T KEEP PLENTY OF ROOM. THERE WAS A SOFTWARE TO FIX THIS ISSUE ((ST.LF.USA.E478.150901: SEP 1 2015 12:00AM). BUT IT HASN'T. I'VE EXPERIENCED IT 3 TIMES TODAY. TAKEN TO THE DEALER ON 7/2/16, THEY COULD NOT DUPLICATE THE PROBLEM. TOLD ME THAT MY GEAR OIL WAS LOW AND REFILLED. BUT AM STILL EXPERIENCING DIFFICULTIES.

Power Train
Filed Aug 5, 20169,800 milesFL

I WAS OUT OF TOWN FOR A TENNIS TOURNAMENT DRIVING 4 WOMEN AND WITH ANOTHER GROUP IN ANOTHER CAR. DRIVING ALONG ON A CITY STREET, AND I BRAKED, WHEN I WENT TO ACCELERATE THE CAR WOULD NOT MOVE. I PUT IT IN PARK, THEN DRIVE AGAIN, NOTHING BUT REVVING. TURNED IT OFF AND BACK ON SEVERAL TIMES, STILL NOTHING. LUCKILY MY FRIEND WAS ABLE TO PARK BEHIND ME WITH HER HAZARDS ON TOO, TO PREVENT PEOPLE FROM REAR-ENDING ME. THE CAR WOULD GO IN REVERSE BUT NOT FORWARD. WE PUSHED IT OUT OF THE ROAD INTO A PARKING LOT AND CALLED ROADSIDE ASSISTANCE. I HAD TO HAVE IT TOWED TO A HYUNDAI DEALER, AND AFTER ABOUT AN HR OR SO THEY SAID THEY RESET THE COMPUTER AND IT SHOULD BE FINE. I HAD ALREADY HAD THE SOFTWARE UPDATE. I GOT THE CAR IN OCT 2015, AND AT THE TIME OF THE INCIDENT IT HAD 9800 MILES ON IT. I AM AFRAID TO DRIVE IT NOW, IT GETS SLUGGISH OR REVS AT VARIOUS TIMES, WHICH MAKES ME THINK IT WILL HAPPEN AGAIN. HOW LONG BEFORE HYUNDAI DOES SOMETHING ABOUT THIS? OTHERWISE, I LOVE THE CAR, JUST SCARY KNOWING IT COULD JUST STOP WITH NO WARNING.

Power Train
Filed Aug 5, 201613,850 milesTX

THIS HAS OCCURRED ON MULTIPLE OCCASIONS. AFTER COMING TO A COMPLETE STOP AT A STOP SIGN, TRAFFIC LIGHT OR TURN LANE, THE VEHICLE WILL, ON OCCASION, NOT MOVE FORWARD WHEN DEPRESSING THE ACCELERATOR PEDAL. THE ENGINE WILL REV HIGH, 5000 RPM BUT THE VEHICLE REMAINS STATIONARY FOR MULTIPLE SECONDS. ON ONE OCCASION THE VEHICLE HAD TO BE TURNED OFF AND BACK ON BEFORE THE VEHICLE WOULD MOVE. ON ANOTHER OCCASION THE VEHICLE WAS REVVING VERY HIGH AND SUDDENLY ENGAGED WHILE LURCHING FORWARD UNCONTROLLABLY. THIS HAPPENS WHILE THE VEHICLE IN DRIVE. IT HAPPENS SPORADICALLY.

Engine
Filed Aug 3, 20162,300 milesFL

LAST WEEK WHILE DRIVING THIS VEHICLE, I WAS STOPPED AT A RED LIGHT ON UNIVERSITY PKWAY,HEADING TO UTC MALL, IN SARASOTA FLORIDA. WHEN IT WAS TIME TO MOVE THE CAR WOULD NOT! WHEN I TOOK MY FOOT OFF THE BRAKE IT WOULD NOT MOVE! IT WOULD NOT ROLL FORWARD, IT WOULD NOT DO ANYTHING!! THE RPM'S JUMPED ON GAUGES AND AC CUT OUT. I SHUT OFF THE AC, BUT THE SAME ISSUE WAS REPEATING ITSELF. I ALSO TRIED A DIFFERENT DRIVE MODE. NOTHING WORKED, UNTIL I APPLIED MAX ACCELERATION, AS I HAD TO GET OUT OF THE INTERSECTION, SOMEHOW, AT WHICH POINT THE TIRES SQUEALED, AND THE CAR TOOK OFF! I FOUND A PARKING SPACE AND TURNED THE CAR OFF. I CALLED MY SERVICE ADVISOR AT THE LAKEWOOD STORE IN BRADENTON AND HE TOLD ME TO HAVE IT TOWED IN. I CHOSE TO DRIVE IT IN. LAKEWOOD SERVICE TECHS, IN BRADENTON, FL. PERFORMED HYUNDAI MULTI POINT INSPECTION AND I WAS TOLD, AND IT IS WRITTEN ON MY SERVICE ORDER, "TECH UNABLE TO DUPLICATE ISSUE. NO ISSUE FOUND. VEHICLE FUNCTIONING AS DESIGNED!" I HAVE CONTACTED CONSUMER AFFAIRS, PER MY SERVICE ADVISOR'S RECOMMENDATION, AND HIS SERVICE MANAGER, AND I HAVE A CASE NUMBER, HOWEVER I HAVE NOT HEARD BACK, AT THIS WRITING. I LEFT THE CAR THERE! I WILL NOT DRIVE THIS, AGAIN! THAT WAS TWO WEEKS AGO! I'VE ALSO BEEN IN COMMUNICATION WITH THE OPERATIONS MANAGER FOR THE GETTEL HYUNDAI DEALERSHIPS IN FLORIDA, AND HE INFORMED ME YESTERDAY, THAT I WOULD BE HEARING FROM HYUNDAI MOTORS IN ATLANTA, GA. WITH A RESOLUTION. I DID NOT! THIS CAR IS UNSAFE, AND I WANT THEM TO BUY IT BACK! I

Power Train
Filed Aug 3, 201620 milesNJ

I BOUGHT THIS CAR IN MARCH OF 2016 WITH ABOUT 20 MILES ON IT. AFTER AROUND 1000 MILES THE TRANSMISSION STARTED GETTING HOT AND WOULD STALL OUT. I WOULD HAVE TO WAIT FIVE TO SIX MINUTES FOR ME TO RESTART THE CAR. I HAVE SENT IT TO THE SERVICE CENTER TO BE CHECKED OUT AND THEY SAY THERE IS NOTHING WRONG WITH THE TRANSMISSION. THAT IT IS NORMAL FOR THIS TO HAPPEN WHEN YOU ARE IN TRAFFIC. I LIVE IN NEW JERSEY THATS THE NORM FOR US HERE. THIS HAS BEEN A CONSTANT HEADACHE. I EVEN STALLED OUT IN THE MIDDLE OF THE LINCOLN TUNNEL. THIS HAS HAPPENED TO ME MORE THEN I CAN COUNT. I SPOKE TO HYUNDAI CARE CENTER AND THEY HAVE BRUSHED ME OVER TO REGION. NOW I AM WAITING FOR REGION TO CALL MY CASE NUMBER IS 9448240 AND I HAVEN'T HEARD FROM THEM. THIS CAR IS UNSAFE. ALSO WHEN YOU WANT TO GO TO THE NEXT LANE IT IS SLOW TO START. AN ACCIDENT WAITING TO HAPPEN. IT REVES UP AND DON'T MOVE. THERE ARE SO MANY ISSUES WITH THIS CAR. I'VE TAKEN PICTURES OF THE TRANSMISSION WARNING LIGHTS AND TELLING ME TO PULL TO THE SIDE SAFELY. HOW CAN I DO THAT IN THE MIDDLE OF THE LINCOLN TUNNEL. I HAVEN'T HEARD FROM THEM AND NOW I HAVE ABOUT 10000 MILES ON THE CAR. I AM AFRAID OF THIS CAR BUT I HAVE NO CHOICE BUT TO DRIVE IT CAUSE I NEED TO GO TO WORK. I NEED HELP HERE. THE DATE I PUT IN IS THE LAST INCIDENT. IT GOT HOT THEN STALLED I WAITED THE USUAL 5 TO 6 MINUTES THEN STARTED IT AGAIN I JUST DROVE A MILE AND IT HAPPENED AGAIN. I'M GETTING REALLY FRUSTRATED WITH A CAR THAT I AM SCARED OF.

Power Train
Filed Aug 3, 20161,250 milesCA

PURCHASED THIS VEHICLE 2 MONTHS AGO AND ON 3 OCCASIONS WITHIN THE LAST WEEK WHEN I HAVE BEEN AT A COMPLETE STOP, I STEP ON THE GAS BUT THE TRANSMISSION DOES NOT ENGAGE, THE VEHICLE ROLLS BACK AND THE RPM'S JUST REV UP. TOOK THE VEHICLE TO THE DEALERSHIP WAS TOLD THERE IS NO KNOWN ISSUE WITH THE POWER TRAIN OTHER THAN A SOFTWARE UPDATE. WAS TOLD OUR VEHICLE WAS ALREADY UPDATED AND NOT NEEDED. EXPLAINED WHAT WAS OCCURRING AND WAS TOLD THIS WAS NORMAL DUE TO THE ECO DUAL CLUTCH SYSTEM. I TOLD THE SERVICE PERSON THAT THE ENGINE REVING BUT ROLLING BACKWARDS IS NOT NORMAL AND I WAS AFRAID TO DRIVE IT. LEFT THE DEALERSHIP AND WITHIN 2 BLOCKS IT HAPPENED AGAIN AT AN INTERSECTION WHERE I COULD HAVE BEEN HIT! WHAT WILL IT TAKE FOR HYUNDAI TO FIX OR EVEN ACKNOWLEDGE THIS PROBLEM. EACH TIME THIS OCCURRED I WAS DRIVING ON A CITY STREET (NOT FREEWAY, TOO AFRAID TO DRIVE ON THE FREEWAY WITH THIS ISSUE). VEHICLE HAS ALWAYS BEEN SLUGGISH WHEN ACCELERATING BUT THIS NEW ISSUE OF NOT ENGAGING AND ROLLING BACKWARDS IS JUST THE LAST FEW DAYS.

Power Train
Filed Aug 2, 20168,900 milesFL

INTERMITTENTLY WHEN CAR IS TAKING OFF FROM A STANDSTILL, THE ENGINE WILL REV BUT NO POWER IS TRANSMITTED TO THE WHEELS. THIS HAS RESULTED IN ME BEING STUCK AT TRAFFIC LIGHTS UNABLE TO MOVE. I WILL SHIFT INTO PARK AND BACK INTO DRIVE TO MAKE SURE I HAVE THE APPROPRIATE TRANSMISSION SELECTION. AFTER ABOUT 15-20 SECONDS OF REPEATEDLY STEPPING ON AND OFF THE GAS, THE CLUTCH WILL SLOWLY CATCH ON AND THE VEHICLE WILL BEGIN MOVING AND RESUME NORMAL OPERATION. THIS ISSUE HAS BEEN IMPOSSIBLE TO REPLICATE ON COMMAND WHICH IS TROUBLESOME WHEN CONSULTING THE DEALER. IT HAS HAPPENED TO ME THREE TIMES OVER THE PAST THREE MONTHS IN BOTH COLD AND WARM ENGINE STATES. USUALLY PRESENTS WITHIN 10 MINUTES OF STARTING THE CAR.

Power Train
Filed Aug 2, 20165,000 milesOK

HAVE ENCOUNTERED SEVERAL INSTANCES OF DCT NOT ENGAGING AFTER "CREEP" OR "CRAWL" TO A STOP SIGN AWAITING RIGHT-OF-WAY TO PROCEED. FOLLOWING "CREEP" AND SUBSEQUENT STOP AT SIGN, JUST ENOUGH PROPULSION IS GIVEN TO ENTER THE INTERSECTION, AND THEN DCT DISENGAGES AND HIGH ENGINE RPMS WITH NO FORWARD PROPULSION, WHATSOEVER. HAS VERY NEARLY CAUSED A BROAD-SIDE ACCIDENT ON A NUMBER OF OCCASIONS. THIS CONDITION IS VERY UNSAFE FOR CITY AND HWY STOP-AND-GO TRAFFIC (AND ENTERING ANY SORT OF ROADWAY). HAS HAPPENED BOTH IN SITUATIONS WHEN TURNING FROM A STOP AND PROCEEDING FOWARD FROM A STOP. EACH TIME IS JUST ENOUGH FOWARD PROPULSION TO ALLOW VEHICLE TO ENTER THE ROADWAY BROADSIDE TO ONCOMING TRAFFIC, AND THEN COMPLETE LOSS OF FORWARD PROPULSION LEAVING VEHICLE STATIONARY FOR 10, 15, UP TO 20 SECONDS WITH NO FORWARD PROPULSION TO MOVE OUT OF THE WAY OF ONCOMING CROSS-TRAFFIC.

Engine
Filed Aug 2, 20161,900 milesCO

I HAD A HALF DOZEN INCIDENTS WHERE THE DCT EITHER DOES NOT ENGAGE OR ONLY MOVES THE CAR VERY SLOWLY WHICH INDICATES THAT IT IS SLIPPING BADLY. I ALSO HAVE HAD 2 INCIDENTS WHERE THE CAR ACCELERATED AT FIRST AND THEN STOPPED ACCELERATING AS I WAS TRYING TO MAKE A LEFT HAND TURN FROM A STOP SIGN. THE SPEED LIMIT IS 40 MPH THERE AND IT LEFT ME WONDERING WHETHER I WOULD INTO THE RIGHT HAND LANE BEFORE I HAD AN ACCIDENT, I HAVE DRIVEN THIS CAR 1500 MILES ON LOCAL RURAL AND CITY STREETS SINCE I PURCHASED THE CAR IN APRIL 2016. I HAVE HAD THE VEHICLE BACK TO THE DEALER TWICE WITH THE LATEST BEING TOLD THAT HYUNDAI IS WORKING ON A DCT SOFTWARE UPGRADE TO BE AVAILABLE IN 3 TO 6 WEEKS.

Power TrainCrash
Filed Aug 2, 20165,500 milesCA

I WAS STOPPED AT A STOPLIGHT, BUT WHEN THE LIGHT TURNED GREEN THE CAR WOULDN'T GO FORWARD. INSTEAD THE ENGINE JUST REVVED AND RPMS WENT UP, BUT NO MOVEMENT FORWARD AND NO WARNING LIGHTS OR SOUNDS CAME ON. I IMMEDIATELY FLIPPED ON MY EMERGENCY FLASHERS AND TRIED SEVERAL TIMES TO RESTART AND GO AGAIN, BUT TWO CARS CRASHED INTO EACH OTHER NEXT TO ME AS THEY TRIED TO GO AROUND ME. I SAT IN A PANIC IN TRAFFIC WITH PEOPLE HONKING AT ME AND FLIPPING ME OFF. THE CAR WOULDN'T DRIVE FORWARD, BUT IT WOULD GO IN REVERSE SO AS THE CARS CRASHED INTO EACH OTHER AND WERE COMING TOWARDS ME I DODGED GETTING HIT BY A FEW INCHES AND DROVE SLOWLY DOWN THE STREET IN REVERSE AND INTO A NEARBY PARKING LOT IN REVERSE. THEN I PARKED AND HAD THE CAR TOWED TO A DEALER. IN THE PARKING LOT I TOOK VIDEO EVIDENCE OF THE CAR NOT DRIVING FORWARD, BUT ABLE TO DRIVE IN REVERSE SO I DO HAVE VIDEO PROOF. THE CAR HAS ABOUT 5,500 MILES ON IT AND ALREADY HAD AN ECM RESET / ACTIVE TRANSMISSION RELEARN DONE AT ABOUT 1,000 MILES BACK IN JANUARY WHEN THE CAR WAS LAGGING THE FIRST MONTH I OWNED IT. MY CAR IS STILL AT THE DEALERSHIP AND FOR A CORRECTION THEY DID ANOTHER ACTIVE TRANSMISSION RELEARN/PROGRAMMING RESET AND SAY THE CAR WORKS AND IS FINE NOW AND READY TO PICK UP. I'M NOT COMFORTABLE DRIVING A CAR THAT'S BEEN IN TWICE FOR TRANSMISSION PROBLEMS AND HAD THE SAME CORRECTION DONE. I DON'T FEEL CONFIDENT THIS WON'T HAPPEN AGAIN AND MOST ONLINE REPORTS I READ WITH THE SAME PROBLEM AND CORRECTION SAY IT HAPPENS OVER AN

Vehicle Speed Control
Filed Aug 1, 2016200 milesTN

I HAVE A 2016 HYUNDAI TUCSON LIMITED WHICH HAS A MAJOR ISSUE WITH THE LACK OF ACCELERATION FROM STOP. WHEN TRYING TO MOVE ONTO A HIGHWAY/ROAD FROM A LIGHT OR STOP SIGN WHEN YOU STEP ON THE GAS NOTHING HAPPENS THEN ALL OF A SUDDEN IT LURCHES AHEAD. THIS IS A VERY UNSAFE SITUATION. WHEN YOU STEP ON THE GAS YOU EXPECT THE VEHICLE TO RESPOND AND IT DOES NOT. ALSO GOING THROUGH A PARKING LOT AND NOT REALLY ACCELERATING AT ALL IT LURCHES AND BACKS OFF AND LURCHES AND BACKS OFF. THEN WHEN YOU DO STEP ON THE GAS IT ALMOST QUITS THEN LURCHES. I'M TOLD ITS CAUSED BY THE MANUAL CELINOID WHICH CAUSES THE AUTOMATIC TRANSMISSION TO ENGAGE. AT THE PRESENT TIME I'M NOT DRIVING THE VEHICLE AND HAVE A LOANER. HYUNDAI HAS SENT ME PAPERWORK TO BUY BACK THE VEHICLE BUT THEN I HAVE NOTHING WITH WHICH TO PURCHASE ANOTHER VEHICLE.

Power Train
Filed Aug 1, 20164,200 milesFL

ACCELERATION ISSUES FROM STOP. ENGINE WILL GO TO HIGH RPM'S WITHOUT MOVING THE VEHICLE. ISSUES SEEN WITH VEHICLE LEAVING 1ST GEAR, VEHICLES ROLLS IN TO INTERSECTION AND LOSES POWER. VEHICLE HAS HARD SHIFT ISSUES AND OFTEN SEEMS TO BE "STUCK IN GEAR" FOR TOO LONG.

Power Train
Filed Aug 1, 2016741 milesAZ

TRANSMISSION COMPLETELY FAILED IN DRIVE. THIS IS A KNOWN CONDITION TO HYUNDAI, DIAGNOSED AS DCT FAILURE. HYUNDAI HAS NO KNOWN FIX. CAR WAS 6 WEEKS OLD WITH 740 MILES ON IT. CAT WAS BOUGHT NEW WITH 65 MILES. DCT FAILED IN MIDDLE OF INTERSECTION LEAVING WIFE AND CHILD STRANDED IN DANGEROUS TRAFFIC SITUATION. NOW AT DEALERSHIP AWAITING ANYTHING FROM HYUNDAI. THIS CAR WAS ALMOST NOT SOLD TO US DUE TO A ACTIVE RECALL FOR THE HOOD LATCH, BUT WAS HAPPILY SOLD WITH A KNOWN DEFECTIVE TRANSMISSION ISSUE.

Unknown or Other
Filed Aug 1, 20166,300 milesCO

2016 HYUNDAI TUCSON STARTED HAVING ACCELERATOR ISSUES. AFTER YOU TAKE OFF FROM A COMPLETE STOP YOU JUST GET NO POWER AND THIS IS WHEN THE PERSON BEHIND HAS ALREADY TAKEN OFF OR YOUR IN THE MIDDLE OF AN INTERSECTION I HAVE HAD MANY DRIVERS SLAM ON THEIR BREAKS DUE TO MY CAR NOT ACCELERATING. 188 CLAIMS ON 2016 HYUNDAI TUCSON ON AUTO.CLIAMS WEBSITE 7/11 TOOK CAR INTO DEARLERSHIP 7/12 PICKED CAR UP FROM DEALERSHIP, TOLD ME THEY MADE AN ADJUSTMENT 7/14 STILL NOT FIXED SAME PROBLEM, TOOK BACK TO DEALERSHIP , TECHNICIAN SAID IT NEEDED A PART THAT WOULD HAVE TO BE ORDERED- WOULD OVERNIGHT FOR 7/18 DELIVERY 7/19 TOOK CAR BACK IN. DEALERSHIP KNEW NOTHING ABOUT A PART, SAID THAT HYUNDAI WAS AWARE OF ISSUE AND DID NOT HAVE A FIX. SERVICE DEPT SAID I SHOULD DRIVE IN 'SPORT' MODE AND IT WOULD HAPPEN LESS 7/19 CALLED HYUNDAI CONSUMER AFFAIR AND PUT IN CLAIM. I WAS TOLD SOMEONE WOULD GET IN TOUCH WITH ME 3-5 DAYS. CALLED EVERY DAY AND WAS TOLD THE SAME THING. ALSO WAS TOLD THAT IT WAS GIVEN PRIORITY AND SENT UP TO REGION. 7/28 RECEIVED A CALL AND WAS TOLD THEY HAD GOOD NEWS THAT HYUNAI HAD A FIX 5-7 WEEKS . REALLY I WAS TO DRIVE A UNSAFE CAR FOR 5-7 WEEKS 7/29 STARTED PROCESS CLAIM FOR HYUNDAI TO BUY BACK THE 2016 HYUNDAI TUCSON - WAS TOLD IT'S A 8 WEEK PROCESS

Power Train
Filed Aug 1, 20164,500 milesWV

THIS SUV STALLS & HESITATES WHEN ACCELERATING FROM A STAND STILL, IN MOTION & ALL OTHER TIMES. CURRENTLY HAVE 4500 MILES ON IT, & THIS PROBLEM STARTED RIGHT AFTER I FIRST PURCHASED IT. THIS IS A DANGEROUS SITUATION WHEN MERGING INTO TRAFFIC. PUSH THE ACCELERATOR DOWN, IT REVS UP, BUT GOES NO WHERE.THE TRANSMISSION (DCT) IS NOT WORKING RIGHT, & THE RECALL TO UPDATE THE SOFTWARE DID NOT FIX ANYTHING. PLEASE HYUNDAI FIX THIS PROBLEM BEFORE SERIOUS ACCIDENTS HAPPEN.

Power Train
Filed Aug 1, 20165,900 milesCO

ISSUE WITH THE NEW 7 SPEED DCT. TRANSMISSION REVVED AND WOULD NOT ENGAGE AFTER DRIVING 60 MILES ON HIGHWAY, SOME STOP-AND-GO TRAFFIC, IN 101 DEGREE HEAT AND SITTING FOR 45 MINUTES. IN ORDER FOR ME TO GET IT TO ENGAGE, I WENT INTO MANUAL MODE, NOTICED IT WAS IN 2ND GEAR FROM START, DOWNSHIFTED TO 1ST GEAR, AND WAS ABLE TO WORK THRU THE GEARS TO GET IT GOING AND EVENTUALLY PUT IT BACK INTO AUTOMATIC.

Power Train
Filed Jul 31, 2016400 milesOH

LEASED VEHICLE ON 7/18/16. NOTICED SLIGHT HESITATION DURING ACCELERATION SHORTLY AFTER TAKING POSSESSION OF VEHICLE. ON 7/28/16, I WAS IN STOP AND GO TRAFFIC ON FREEWAY GOING AROUND CURVE. TRAFFIC FINALLY PICKED UP SPEED. WHEN I RELEASED MY FOOT FROM THE BRAKE AND STEPPED ON THE GAS, THE CAR WOULDN'T MOVE AND THE RPM'S WERE ALL OVER THE PLACE. I WAS PANICKING, FEARFUL THAT I WAS GOING TO BE REAR ENDED AT ANY MOMENT. I CONTINUED TO PRESS DOWN ON THE ACCELERATOR, PRAYING THAT IT WOULDN'T ROCKET FORWARD. IT TOOK APPROXIMATELY 20 TO 25 SECONDS FOR THE VEHICLE TO MOVE AT ALL AND FINALLY KICK INTO GEAR. I AM TOTALLY TRAUMATIZED BY THIS SITUATION AND CANNOT EVEN FATHOM PUTTING MY FAMILY IN THIS VEHICLE.

Power Train
Filed Jul 31, 20168,800 milesMA

THE DCT TRANSMISSION ON THIS VEHICLE RANDOMLY STOPS PROPELLING THE CAR FORWARD. ALTHOUGH INITIALLY THE CAR REFUSED TO MOVE FORWARD WHILE AT A STOP, I HAVE HAD SEVERAL RECENT INCIDENTS WHERE THE DCT TRANSMISSION "DROPPED" OUT OF GEAR WHILE TRAVELING AT 70 MPH. I WAS UNABLE TO GET THE TRANSMISSION TO RE-ENGAGE UNTIL I MANAGED TO PULL OVER TO THE SIDE OF THE ROAD - AND RESTART THE VEHICLE. THIS HAS HAPPENED ~10 TIMES SINCE I PURCHASED THE VEHICLE IN APRIL 2016. IT NOW HAS 9400 MILES. I HAVE TAKEN THE CAR TO MY LOCAL DEALER - AND THEY REPORTED "NO PROBLEM FOUND." THEY RECOMMENDED THAT I NO LONGER OPERATE THE VEHICLE IN "ECO" MODE, AND NOT DO "AGGRESSIVE" DRIVING. THIS PROBLEM CONTINUES WHETHER IT IS IN ECO MODE OR NOT -- AND MY DRIVING STYLE IS FAR FROM AGGRESSIVE. LOSING POWER AT HIGH SPEED CREATES A POTENTIAL DANGEROUS SITUATION, ESPECIALLY WHEN IT HAPPENED AT PASSING SPEEDS. I CANNOT CONSISTENTLY RE-CREATE THE PROBLEM - BUT IT'S DEFINITIVE A SOFTWARE/HARDWARE ISSUE WITH THE CONTROL OF THE DCT TRANSMISSION.

Power Train
Filed Jul 30, 20161,500 milesCO

I PURCHASED THIS VEHICLE IN JAN 2016 AND HAVE LESS THAN 2000 MILES ON THE VEHICLE. I AM HAVING DCT TRANSMISSION ISSUES. HAD NOTICED THAT ON SEVERAL OCCASIONS THE VEHICLE IS VERY SLUGGISH AND HAS SOME DIFFICULTY ACCELERATING FROM A COMPLETE STOP AND AT TIMES IT LURCHES FORWARD. THIS IS AN INTERMITTENT AND ONGOING ISSUE, BUT VERY TROUBLESOME, NONE THE LESS. THIS OCCURS DURING NORMAL IN TOWN TRAFFIC AND ESPECIALLY GOING UP HILLS FROM A COMPLETE STOP. THERE HAVE ALSO BEEN ISSUES IN TRAFFIC WHERE IT ACCELERATES UNEXPECTEDLY. I HAVE TAKEN THE VEHICLE INTO THE DEALER ON TWO OCCASIONS IN A SEVEN DAY PERIOD, AFTER DECIDING THAT THIS IS NOT SAFE TO DRIVE AT TIMES. WHEN I MADE THE INITIAL APPT THE RECEPTIONISTS STATED THAT THERE HAVE BEEN SEVERAL VEHICLES IN FOR THIS ISSUE. THE INITIAL TIME AT THE DEALER, THEY COMPLETED THE LATCH RECALL AND RESET THE COMPUTER TO RELEARN THE SYSTEM, HOPING THAT WOULD BE THE SAVING GRACE. DRIVING DOWN THE ROAD A COUPLE OF DAYS LATER AND THE SOUND WAS SO LOUD WHILE DRIVING, THAT I PULLED OVER AND THE SOUND DIED DOWN AT BIT. MADE ANOTHER APPOINTMENT TO TAKE IN THE VEHICLE THE FOLLOWING MONDAY, I WAS TOLD THAT THEY WERE NOT ABLE TO RECREATE THE ISSUE AND THE SERVICE MANAGER WAS NOT SURE WHAT WAS GOING ON. IT'S VERY FRUSTRATING, BECAUSE YOU HAVE TO TAKE TIME OFF WORK TO GO BACK AND FORTH TO THE DEALER TO HEAR THAT NOTHING IS WRONG. THE DEALER ACTS LIKE THEY HAVE NEVER HEARD OF THE CONCERN. I WAS ALSO TOLD THAT IT'S THE DESIGN OF THE CLUTCH THAT GIVES DRIVERS

Power Train
Filed Jul 29, 20164,500 milesCA

TRANSMISSION NOT PROVIDING POWER TO THE WHEELS FROM A STANDING STOP. THE ENGINE ACCELERATES, BUT THE CAR DOES NOT MOVE. FIRST INSTANCE WAS TRYING TO TURN FROM A STOP. SECOND INSTANCE WAS BACKING OUT OF A PARKING SPOT. REVERSE WORKED, CAR STOPPED DRIVE. THIRD INSTANCE WAS AFTER STARTING THE CAR AND PLACING IT IN DRIVE. INTERMITTENT PROBLEM THAT WAS DUPLICATED AT THE DEALERSHIP SERVICE DEPARTMENT. THIS IS EXTREMELY DANGEROUS WHEN ENTERING TRAFFIC OR TURNING IN FRONT OF ONCOMING TRAFFIC. TWO INSTANCES OF BEING STOPPED FOR 15 TO 20 SECONDS. THE OCCURRENCE AT THE DEALERSHIP LASTED ABOUT 30 MINUTES. HYUNDAI USA IS AWARE OF THE PROBLEM.

Power Train
Filed Jul 28, 2016450 milesWA

IT DOESN'T ALWAYS GO. YOU PUSH THE GAS IT REVS UP AND THEN DOESN'T MOVE. OR MOVES INCREDIBLY SLOW. NOT ALL THE TIME BUT NOT AT GOOD TIMES EITHER. USUALLY HAPPENS AFTER COMING TO A COMPLETE STOP OR IF YOU'D SLOWED DOWN AND GO TO ACCELERATE. STARTED ABOUT A WEEK AFTER I BOUGHT IT AND THE VEHICLE IS NOT MORE THAN 15 DAYS OLD. VERY TERRIFYING WENT TO DEALER AND THEY ACT AS IF THEY ARE NOT EVEN AWARE OF THIS PROBLEM

Electrical System
Filed Jul 28, 20164,600 milesKY

AFTER INSTALLING A NEW HOOD LATCH UNDER THE RECALL. THE DEALERSHIP INSTALLED THE DASHBOARD SOFTWARE UPGRADE. THE INCORRECT SOFTWARE UPDATE FOR THE DASH ASSEMBLY WAS INSTALLED. IT SEEMS THAT THE COMPANY HYUNDAI PUT IN CHARGE FOR THE SOFTWARE, FAILED TO UPDATE THE SOFTWARE AND IT COULD NOT TELL THE DIFF. BETWEEN THE 2 DIFF. STYLES OF DASH ASSEMBLIES. AS OF THE 27TH OF JULY, THE DASH WILL NOT DISPLAY ANYTHING.

Power Train
Filed Jul 28, 20166,300 milesCA

SHORTLY AFTER DEPARTING FOR WORK IN THE MORNING HOURS AND WHILE TRAVELING ON CITY STREETS, I NOTICED A PROBLEM WITH THE ACCELERATION OF THE CAR FOLLOWING A BRIEF STOP AT A STOP SIGN. THE CAR WAS MOVING, ALTHOUGH IN A VERY SLUGGISH AND UNRESPONSIVE MANNER WHEN DEPRESSING THE GAS PEDAL. IT SEEMED AS THOUGH THE CAR WAS IN THE WRONG GEAR AND STRUGGLING TO GAIN MOMENTUM. I TRIED TO TROUBLE SHOOT THE PROBLEM AS I WAS LOOKING FOR A OPEN PLACE TO PULL OVER TO THE CURB AND I SWITCHED INTO MANUAL MODE WHILE STILL IN MOTION TO SEE WHAT GEAR THE DISPLAY WOULD SHOW... I WAS SURPRISED TO SEE THAT THE "D" REMAINED EVEN THOUGH I TRIED SEVERAL TIMES TO VERIFY THE ACTIVE GEAR THROUGH SEVERAL CYCLES OF SLIGHT ACCELERATION AND DECELERATION. IT SEEMED AS THOUGH THE DCT WAS CONFUSED AND UNABLE TO PROPERLY ACCELERATE THE VEHICLE. THIS IS CLEARLY AN UNSETTLING AND UNPREDICTABLE SAFETY CONCERN AND PROBLEM THAT NEEDS TO BE ADDRESSED WITH THE HIGHEST PRIORITY.

Vehicle Speed ControlCrash
Filed Jul 28, 201612,000 milesTX

PARKING VEHICLE AT MY APARTMENTS WHEN THE ACCERLATER JUST TOOK ON ITS OWN. IT CAUSE ME TO HAVE AN ACCIDENT. HAD TURN KEY OFF AND HIT THE BULIDING. IT WAS STATIONARY. JUST PARKING ON A FLAT PARKING AREA

Power Train
Filed Jul 28, 20162,900 milesUT

THE CAR RANDOMLY DOES NOT SHIFT INTO FIRST GEAR WHEN ATTEMPTING TO ACCELERATE FROM A STOPPED POSITION. MY HUSBAND AND I HAD BEEN NOTICING THAT THE CAR WOULD SOMETIMES LAG WHEN ATTEMPTING TO ACCELERATE FROM STOPPED AND THEN JUMP FORWARD. WE ALSO NOTICED SIMILAR ISSUES WHEN THE AUTOMATIC TRANSMISSION IS CHANGING FROM FIRST TO SECOND GEAR AND SECOND TO THIRD GEAR. LAST WEEK, MY HUSBAND AND I WERE ENTERING A MAIN ROAD FROM A PARKING LOT. WHEN MY HUSBAND RELEASED THE BREAK AND STEPPED ON THE GAS PEDAL, THE CAR SLOWLY ROLLED FORWARD INTO THE ROAD, BUT DID NOT ACCELERATE EVEN WHEN MY HUSBAND PUSHED THE GAS TO THE FLOOR AND THE CAR REVVED. THE FIRST GEAR DID NOT ENGAGE. MY HUSBAND HAD TO TURN OFF THE CAR AND RESTART THE ENGINE IN ORDER TO GET THE CAR TO MOVE. WE TOOK IT TO THE HYUNDAI DEALERSHIP FOR REPAIR. THEY CLAIMED TO CLEAN SOME CONTACTS AND UPDATE THE SOFTWARE AND SAID THAT THIS FIXES THE PROBLEM, WHICH WAS A KNOWN ISSUE. THE NEXT DAY, WE WERE ONCE AGAIN ENTERING A ROAD FROM A PARKING LOT, AND THE SAME ISSUE OCCURRED. WE TOOK IT BACK TO HYUNDAI AND THE MANAGER SAID THAT THIS IS A KNOWN DEFECT WITH THE DUAL CLUTCH TRANSMISSION OF THIS MODEL OF CAR AND THAT THEY HAD ALREADY PERFORMED 'SOFTWARE UPDATES' ON APPROXIMATELY 70 CARS AT THEIR DEALERSHIP AND ONLY JUST REALIZED THE DAY BEFORE THAT THIS DOESN'T FIX ANYTHING. HE SAID THAT THE CAR WAS NOT SAFE TO DRIVE, HYUNDAI DOES NOT CURRENTLY KNOW HOW TO FIX THE ISSUE, AND THAT THEY WOULD GIVE US A LOANER CAR WHILE HYUNDAI ENGINEERS WORK

Power Train
Filed Jul 28, 201611,000 milesGA

PULLING INTO TRAFFIC AND RPMS WENT TO 5500 BUT CAR WOULD BARELY MOVE. TRANSMISSION WOULD NOT SHIFT UP. TURNED OFF AND ON TWICE AND CAR WORKED. THIS IS THE THIRD TIME IT HAS HAPPENED BUT WAS SUPER DANGEROUS PULLING OUT IN TRAFFIC - BARELY AVOIDED BEING HIT.

Power Train
Filed Jul 28, 20167,600 milesWI

LEASED A BRAND NEW 2016 HYUNDAI TUCSON LIMITED IN NOVEMBER 2015. THE SAME WEEK THE CAR WAS LEASED, I HAD NOTICED SOME LAG IN THE TRANSMISSION WHEN LEAVING STOP SIGNS/STOPLIGHTS. THIS ISSUE GOT A LITTLE BETTER AFTER HAVING A SOFTWARE UPDATE DONE THE FOLLOWING WEEK. AS OF LAST WEEK, MY AC HAS NOT WORKED ON 2 SEPARATE OCCASIONS. IT WILL ONLY BLOW HOT AIR. AFTER SHUTTING THE VEHICLE OFF, THE AC RESETS ITSELF AND WORKS AGAIN. LAST NIGHT WHILE DRIVING HOME, I WAS SITTING AT A STOPLIGHT WAITING TO GET ON THE FREEWAY. WHEN THE LIGHT TURNED GREEN AND I TOOK OFF, THE CAR REVVED UP TO 5000 RPMS, BUT NEVER MOVED. I SHIFTED THE CAR BACK AND FORTH BETWEEN PARK AND DRIVE WITH NO LUCK. I SHUT THE CAR OFF, RESTARTED IT, AND STILL REVVED LIKE IT WAS IN NEUTRAL. AFTER ABOUT 5 MINUTES, THE CAR KICKED INTO GEAR AND STARTED MOVING VERY SLOWLY BEFORE IT FINALLY KICKED BACK TO NORMAL. THIS WAS VERY DANGEROUS AS THE CAR WOULD ONLY GO 10MPH UP THE FREEWAY RAMP! ON MY WAY TO THE DEALER THIS MORNING, THE CAR DID THE SAME THING. I WAS IN STOP-AND-GO TRAFFIC AND THE CAR ONCE AGAIN REVVED UP, BUT NEVER MOVED. WHEN TAKING MY FOOT OFF THE BRAKE, THE CAR ROLLED BACKWARDS. FINALLY AFTER RESTARTING THE CAR AND SHIFTING BACK AND FORTH, THE CAR KICKED INTO GEAR. AFTER TAKING MY CAR TO THE SHOP THIS MORNING, THEY SAID THEY WOULD LOOK AT IT, BUT THERE IS NO KNOWN FIX. I AM EXTREMELY DISAPPOINTED THAT I AM PAYING FOR A FULLY LOADED VEHICLE THAT DOESN'T DRIVE AND MAKES FOR UNSAFE SITUATIONS!

Power Train
Filed Jul 28, 20164,000 milesAZ

PURCHASED CAR NEW IN 3/16. 1.7 TURBO ENGINE WITH DUAL-CLUTCH AUTOMATIC TRANSMISSION (DCT). 2 MONTHS AFTER PURCHASING, WHEN ATTEMPTING TO ACCELERATE, ENGINE WOULD REV, BUT CAR WOULD NOT MOVE (CALLED "FALSE NEUTRAL"). IN TRAFFIC, THIS IS A DANGEROUS SITUATION. TOOK CAR IN TO DEALER. TOLD THEY HAD SEEN SEVERAL OF THESE. HYUNDAI WAS AWARE OF THE PROBLEM AND "WORKING ON IT." TOLD TO GO HOME, WAIT TO HEAR FROM THEM, AND DON'T BRING IT BACK. REACHED OUT TO HYUNDAI CUSTOMER CARE. AFTER SEVERAL WEEKS, THEY FINALLY CALLED BACK. TOLD ME TO TAKE CAR BACK TO DEALER AND LEAVE IT WITH THEM. HYUNDAI WOULD PROVIDE A RENTAL CAR. DEALER TOLD ME THEY HAD NO IDEA WHEN HYUNDAI WOULD COME UP WITH A SOFTWARE FIX FOR THE PROBLEM. IT COULD BE WEEKS OR MONTHS. IN THE MEANTIME, I'M DRIVING AROUND IN A RENTAL CAR WHILE MY BEAUTIFUL NEW $31,000 VEHICLE SITS COLLECTING DUST.

Power Train
Filed Jul 28, 20163,000 milesNE

I HAD ~3,000 MILES ON THE VEHICLE, AT THE TIME OF THE INCIDENT. I WENT TO MOVE THE TUCSON UP MY DRIVEWAY. THE ENGINE WAS REVVING 3-4K RPMS AND THE VEHICLE SPEED WAS 1 MPH.

Power Train
Filed Jul 28, 20163,800 milesIL

SAME AS OTHERS, HESITATION ON START IN STOP AND GO TRAFFIC. ONE TIME IN ECO MODE IT JUST REVVED AT 6500 RPM AND WOULD NOT MOVE. SCARY. NEED A FIX, LOVE THE CAR OTHERWISE

Power Train
Filed Jul 28, 2016CA

DCT PROBLEMS: PURCHASED TUCSON ECO IN APRIL 2016. CURRENTLY 1350 MILES AND CAR STALLS, CREEPS UP, DOESN'T MOVE AT STOP/GO, AND UNRESPONSIVE. ALSO HIGH REVS/LOW MPH. MAJOR DCT PRODUCT FAILURE. DEALERSHIP RAN GDS SCAN TOOL AND CAN'T DUPLICATE PROBLEM. THEY'RE AWARE OF PROBLEM AND CANNOT DO ANYTHING UNLESS CORPORATE HAS A PROGRAMMING UPDATE. CAR CREEPS UP AT DRIVE THRU LINE WHEN FOOT RELEASED FROM BRAKE PEDAL. DANGEROUS AND UNSAFE AT INTERSECTION, ESP WHEN YOU HAVE TO MAKE A SHARP LEFT TURN. RPM REVS HIGH, CAR UNRESPONSIVE. FILED COMPLAINT WITH HYUNDAI CONSUMER AFFAIRS. THEY PLAYED DUMB AND WAS TOLD THAT'S HOW THE DCT BEHAVES AND GET USED TO IT. WAITING FOR HYUNDAI INVESTIGATION

Power Train
Filed Jul 27, 201613,000 milesIL

THIS ISSUE HAS ONLY HAPPENED WHILE DRIVING ON A CITY STREET. AS I ACCELERATE FROM A STANDING STOP THE ENGINE WILL REV UP TO MATCH THE ACCELERATOR PETAL BUT THE TRANSMISSION WILL NOT ENGAGE. I LET OFF THE PETAL AND ATTEMPT TO MOVE AGAIN WITH NOT LUCK. I SHIFT THE VEHICLE INTO NEUTRAL THEN BACK INTO DRIVE WITH THE SAME RESULTS. AFTER THE THIRD OR FORTH ATTEMPT THE VEHICLE WILL START TO MOVE SLOWLY THEN ACCELERATE RAPIDLY AS THE TRANSMISSION FULLY ENGAGES. THIS IS A 7 MONTH OLD VEHICLE WITH 13K MILES AND THIS ISSUE WAS FIRST NOTICED AT ABOUT THE 10K MARK. THIS ISSUE WAS BROUGHT TO THE DEALERS ATTENTION WHO INFORMED ME THAT THIS WAS KNOW ISSUE WITH THE TUSCON WITH THE NEW 1.6 TURBO AND 7 SPEED DUAL CLUTCH TRANSMISSION. THE DEALER FOLLOWED THE MFG ADVICE TO RESET THE ECM (ENGINE CONTROL MODULE) AND THE TCM (TRANSMISSION CONTROL MODULE) THIS WAS DONE AND WITHIN 100 MILES FOR THE RESET THE ISSUE WAS BACK AND EVEN WORSE. THE VEHICLE IS NO LONGER SAFE TO OPERATE BECAUSE OF THE RANDOMNESS OF THE ISSUE SO THE VEHICLE WAS LEFT AT THE DEALER ON 7-26-2016 AWAITING AN ANSWER FROM HYUNDAI ON A PERMANENT FIX. AS OF 7-26-2016 NO UPDATE OR EVEN ACKNOWLEDGEMENT OF THE ISSUE HAS BEEN RECEIVED BY THE DEALER OR THE OWNER. A COMPLAINT WAS FILED WITH HYUNDAI ON 7-23-2016 AND THE OWNER IS STILL AWAITING A CALL BACK FROM A REPRESENTATIVE OF HYUNDAI AMERICA.

Unknown or Other
Filed Jul 27, 20165,600 milesMI

MY BRAND NEW CAR, 2016 HYUNDAI TUCSON LIMITED TURBO, PURCHASED IN MARCH 2016, IS CAUSING A LIFE THREATENING HAZARD. MULTIPLE TIMES, ALTHOUGH SPORADIC, MY CAR WILL NOT MOVE WHEN I PRESS ON THE GAS PEDAL AFTER BEING A STOP LIGHT OR STOP SIGN. I HAVE TAKEN MY CAR TO THE DEALER AND BECAUSE THE PROBLEM IS NOT DUPLICATING ITSELF TO THE SERVICE TECHNICIAN THEY ARE NOT FIXING THE PROBLEM. TODAY, JULY 27, 2016, ANOTHER DRIVER NEARLY RAN IN THE BACK OF MY CAR AS THEY WERE GOING FULL SPEED AND I GUESS THEY ANTICIPATED THAT WOULD MOVE UPON THE LIGHT TURNING GREEN; I PRESS THE GAS ALL THE WAY TO THE FLOOR AND THE ENGINE REVVED BUT THE CAR DID NOT MOVE. I DO NOT WANT TO END UP IN A TRAGIC ACCIDENT OR BE A VICTIM OF ROAD RAGE BECAUSE THE PROBLEM IS NOT BEING DUPLICATED AT THE TIME I TAKE IT IN TO SERVICE. I SEARCHED FOR THIS PROBLEM ONLINE AND THERE ARE MULTIPLE EXACT COMPLAINTS VOICED ABOUT THIS SAME MODELED CAR. I LOVE MY LIFE AND DO NOT WANT TO TAKE CHANCES IN THIS CAR. I DON'T KNOW WHAT ELSE TO DO. CAN YOU DIRECT ME?

Power Train
Filed Jul 27, 20167,000 milesMS

I PURCHASED MY 2016 HYJNDAI TUCSON NEW AND IN LESS THAN A YEAR IT HAS BEEN SENT TO THE LOCAL HYUNDAI DEALERSHIP VIA TOW TRUCK. EACH TIME IS THE SAME ISSUE, THE VEHICLE WHILE IN DRIVE WILL NOT MOVE FORWARD WHILE THE ACCELERATOR IS PRESSED. THE RPMS WILL REACT TO THE ACCELERATOR, BUT THE VEHICLE WILL NOT MOVE. FIRST, HYUNDAI DEAL SAID IT WAS THE DCT NEEDING UPDATE. SECOND, THERE WAS NO EVIDENCE ONCE IT ARRIVED AT DEALER, BUT I CONTEACT HYUNDAI CORPORATE TO HAVE A MONITORING DEVICE INSTALLED. THEY LEFT IT IN FOR LESS THEN A MONTH. THIRD, JUST OCCURED AND HYUNDAI HAS A NEW CASE ON THE VEHICLE. I INFORMED THEM VIA THE PHONE AND WILL SEND A CERTIFIED LETTER STATING THIS IS THE THIRD AND FINAL TIME, AND I WILL NOT ACCEPT THE VEHICLE BACK DUE TO THE HAZARDS IT CAN CAUSE ON THE ROAD INCLUDING COLLISION, BODILY HARD, AND EVEN DEATH.

Power Train
Filed Jul 27, 201612,000 milesTN

INTERMITTENT ISSUES WITH TRANSMISSION. WE RECEIVE MESSAGES STATING THE TRANSMISSION IS OVERHEATED. WE HAVE ALSO EXPERIENCED HIGH RPMS WITH NO FORWARD OR REVERSE MOTION WHEN IN DRIVE AND REVERSE. THE TRANSMISSION WILL NOT ENGAGE AND MOVE THE VEHICLE. THIS HAS HAPPENED ON INCLINES AND WITHIN STOP AND GO TRAFFIC. THIS IS A SAFETY CONCERN BECAUSE WE CAN'T DEPEND ON FORWARD OR REVERSE MOTION WHEN IN DRIVE AND REVERSE.

Engine
Filed Jul 27, 2016500 milesCA

WENT TO A HYUNDAI DEALERSHIP TO BUY THE HYUNDAI SANTA FE MODEL. THEY DIDN'T HAVE ONE IN STOCK BUT TOLD ME THAT THE HYUNDAI TUCSON MODEL WAS JUST LIKE THE SANTA FE BUT A SMALLER VERSION. I GOT THE TUCSON VEHICLE AND IN 2 DAYS THE AIR CONDITIONER ONLY BLEW HOT AIR WHILE ON THE HIGHWAY. WHEN I CALLED THE HYUNDAI SERVICE AGENT I WAS TOLD TO ONLY USE THE AIR CONDITIONER ON THE LOWEST FAN. IF I PUT IT ON A HIGHER SETTING IT WILL FREEZE UP AND BLOW ONLY HOT AIR. IT WAS 95 OUT SIDE. LATER I CAME TO A STOP AND WHEN I STEPPED ON THE GAS THE ENGINE REVVED UP BUT THE CAR WOULD NOT GO FORWARD. I LET OFF ON THE GAS AND TRIED AGAIN. THE ENGINE AGAIN REVVED UP FOR ABOUT 6 SECONDS THEN THE CAR LURCHED FORWARD. THE NEXT DAY I HAD PARKED ON A SMALL INCLINE. WHEN I WENT TO LEAVE I: PUT MY FOOT ON THE BRAKE - RELEASED THE PARKING BRAKE - PUT IT INTO DRIVE AND STEPPED ON THE GAS. THE ENGINE REVVED UP BUT DID NOT GO FORWARD, INSTEAD IT ROLLED BACKWARDS ABOUT 6 TO 12 INCHES THEN IT POPPED INTO GEAR AND LURCHED FORWARD. EVERY TIME I DROVE THE CAR I HAD PROBLEMS WITH THAT HYUNDAI TUCSON. I FELT UNSAFE AND WAS WORRIED THAT THERE WOULD BE AN ACCIDENT WITH THE CAR ACTING LIKE IT DID. TOOK THE CAR TO THE DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. I LOOKED ON LINE AND FOUND HUNDREDS OF REVIEWS OF THIS VEHICLE ALL STATING THE SAME PROBLEMS I WAS HAVING. SO, I TRADED IN MY 6 DAY OLD TUCSON FOR A SANTA FE - AND I AM VERY HAPPY NOW. THE TUCSON I FELT WAS THE MOST UNSAFE AND UNRELIABLE VEHI

Power Train
Filed Jul 27, 2016900 milesCA

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED STALLING WHEN SHIFTED INTO ECO DRIVE OR SPORT MODE. IN ADDITION, THERE WAS AN ABNORMAL NOISE. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE DUAL CONTROL TRANSMISSION CLUTCH OVERHEATED. THE VEHICLE WAS NOT REPAIRED; HOWEVER, THE CONTACT WAS GIVEN A HANDOUT TO SAFELY OPERATE THROUGH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 900.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Hyundai Tucson → · Every Tucson year → · How the figures are calculated →