Page 16 of 16 · complaints 751–768 of 768

2017 Hyundai Sonata complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Steering
Filed Sep 25, 20172,000 milesMD

PURCHASED OUR 2017 SONATA SPORT IN DECEMBER OF 2016. IN JULY I HAD MY FIRST POWER STEERING ISSUE. WHILE DRIVING FOR NO APPARENT REASON I LOSE POWER STEERING AND CAN BARELY TURN THE WHEEL. I HAVE TO PULL OVER WITH GREAT STRUGGLE AND TURN THE CAR OFF THEN RESTART IT TO BE ABLE TO GET POWER STEERING BACK. THE LIGHT FOR POWER STEERING ILLUMINATES ON THE DISPLAY PANEL AND THEN DISAPPEARS AFTER I RE-START IT. ALONG WITH THE TRACTION CONTROL AT TIMES, BUT OFTEN JUST THE POWER STEERING FAILS. HAPPENS USUALLY AT SPEEDS AROUND 20-30 MILES PER HOUR. ONCE GOING 40. SERVICE DEPARTMENT AT DEALERSHIP STATED THEY CAN'T DUPLICATE THE ISSUE AND GAVE THE CAR BACK TO ME. CONTINUES TO BE AN ISSUE. ALSO HAD TO HAVE THE DISPLAY PANEL REPLACED BECAUSE ONLY ONE HALF WOULD ILLUMINATE. THE DISPLAY PANEL FAILED AFTER ONLY HAVING THE CAR 1 MONTH. TOOK OVER 3 MONTHS FOR THE PART TO COME IN SO THEY COULD FIX IT.

Electrical SystemCrash
Filed Sep 21, 20173,400 milesNV

ON SATURDAY 9/16/17 I WAS AT A STOP LIGHT SITTING STILL WHEN MY CAR STALLED AND WENT DEAD. I LOOKED AT THE DASHBOARD AND SAW THE ENGINE LIGHT WAS ON. THE BRAKE WAS FROZEN AND BEFORE I COULD RESTART THE CAR IT ROLLED INTO THE VEHICLE IN FRONT OF ME. THERE NO DAMAGE TO HER JEEP. HOWEVER MY CAR HIT THE SPARE TIRE AND RACK ON THE BACK OF HER TRUNK, CAUSING DAMAGE TO THE HOOD OF MY CAR, THE GRILL AND LOWER BUMPER. WE DID NOT EXCHANGE INFORMATION, AS SHE DID NOT HAVE DAMAGE TO HER CAR, SO SHE LEFT THE SCENE. I DROVE THE CAR HOME (2 MILES FROM MY HOUSE) AND CALLED THE DEALERSHIP. THEY TOLD ME TO BRING THE CAR IN. I BROUGHT IT IN THE SAME DAY. RAYMOND, THE SERVICE AGENT CAME OUTSIDE TO SURVEY THE DAMAGE AND I TOLD HIM WHAT HAPPENED. HE WENT TO TALK TO THE SERVICE MANAGER AND LATER CAME OUT AND SAID THEY WILL TAKE THE CAR AND PUT IT ON THE MACHINE TO GET A DIAGNOSTIC READING TO SEE WHY THE CAR STALLED. THEY GAVE ME A LOANER CAR AND I LEFT. ON MONDAY, 9/19/17, I RETURNED TO THE DEALERSHIP AFTER I GOT OFF WORK AND WAS TOLD BY RAYMOND THAT THEY COULD NOT FIND ANYTHING WRONG THUS FAR. HE SAID HE WANTED TO KEEP THE CAR ANOTHER DAY OR TWO TO TAKE IT FOR A DRIVE AND TRY TO SEE IF IT WOULD STALL AGAIN. I AGREED AND ASKED RAYMOND TO ALSO CHECK THE FUEL INJECTORS, FUEL PUMP, FUEL REGULATOR, AS MY FRIEND WHO IS A CAR MECHANIC SUGGESTED TO ME THAT THIS CAN CAUSE A CAR TO STALL ALSO. HE SAID OKAY. ON TODAY, WEDNESDAY 9/21/17, RAYMOND CALLED ME AND SAID THEY TOOK THE CAR OUT FOR A DRIVE AND IT DID

Power Train
Filed Sep 16, 2017700 milesVA

DRIVING TO WORK VEHICLE LOST POWER IN PARKING GARAGE, DURING BUSIEST TIME AND LOT OF TRAFFIC IN GARAGE. CAR FELT LIKE IT WAS COASTING, PRESSING THE GAS PEDAL AND NOTHING, THEN FLOORED THE PEDAL AND IT REVVED UP ENOUGH TO GET ME UP THE RAMP INTO A PARKING SPOT. ENGINE WARNING LIGHT CAME ON. THANKFULLY THIS DIDN'T HAPPEN ON THE FREEWAY. TOWED TO DEALERSHIP, THEY DON'T KNOW WHAT IS WRONG, THE CAR IS STILL IN THE SHOP.

Steering
Filed Sep 15, 20171,600 milesFL

SECOND COMPLAINT, THIS PROBLEM, THIS VEHICLE. WHEN ENTERING BUSY ROADWAY FROM SHOPPING CENTER (9/13/2017), AT SPEED OF CA. 10 MPH, POWER STEERING CEASED WORKING. WAS ABLE TO WRESTLE VEHICLE TO ROADWAY SHOULDER. VEHICLE TAKEN TO DEALER (DELRAY HYUNDAI, DELRAY BEACH, FLORIDA) AS WAS DONE FOLLOWING FIRST COMPLAINT. DEALER UNABLE TO ACCEPT VEHICLE UNTIL AT LEAST NEXT WEEK DESPITE DRIVER SAFETY CONCERN PROTESTS.

Steering
Filed Sep 1, 20171,500 milesFL

ON THREE SEPARATE OCCASIONS, EACH WHILE DRIVING A VERY LOW SPEED (AT OR ABOUT 10 MPH), THE POWER STEERING FAILED. ONE INCIDENT WAS IN SUPERMARKET PARKING LOT, THE OTHER TWO INCIDENTS ON A PUBLIC ROAD WITHIN A CORPORATE PARK. VEHICLE WAS TAKEN TO DELRAY BEACH, FLORIDA, HYUNDAI DEALER, BUT THE DEALER WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. VEHICLE WAS KEPT BY DEALER TWO DAYS, DRIVEN BY QUALIFIED SERVICE PERSONNEL AT VARIOUS SPEEDS, BUT REPLICATION OF DRIVER COMPLAINT NOT EXPERIENCED.

Vehicle Speed ControlCrash1 injured
Filed Aug 29, 201715,000 milesNJ

TL* THE CONTACT OWNED A 2017 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 5 MPH AND TURNING TO THE RIGHT, THE VEHICLE SUDDENLY ACCELERATED AND SURGED FORWARD. THE VEHICLE DROVE ONTO A NEARBY LAWN AND EVENTUALLY CRASHED INTO A TREE. THE AIR BAGS DEPLOYED. THE VEHICLE RECEIVED DAMAGE TO THE FRONT END AND WAS TOWED AWAY. THE VEHICLE WAS DEEMED TOTALED BY THE INSURANCE COMPANY. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE EXTENT OF DAMAGE. THE CONTACT STATED THAT THE PASSENGER RECEIVED INJURIES TO THE CHEST AND WRIST AREA, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

Exterior Lighting
Filed Aug 14, 20171,700 milesFL

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING 40 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE BRIGHT ENOUGH TO VIEW FAR DISTANCES. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 844-462-5557 AND STATED THAT THEY WERE NOT AWARE OF THE FAILURE. THE MANUFACTURER PROVIDED CASE NUMBER: 105-09466. THE FAILURE MILEAGE WAS 1,700.

Engine
Filed Jul 17, 20175,000 milesVA

VEHICLE SHUT OFF AT STOP LIGHT. ENGINE, BATTERY, AND SECURITY LIGHTS ILLUMINATED ON DASH. RADIO AND AC CONTINUED TO WORK. VEHICLE STARTED WHEN START BUTTON WAS PRESSED AND LIGHTS WENT OFF.

Service BrakesCrash
Filed Jul 13, 2017500 milesNV

THE SENSORS FOR BRAKING DID NOT WORK. I HAD AN ACCIDENT WHERE I REAR ENDED A TRUCK. THE BRAKES DIDN'T WORK, ONLY SLID INTO THE BACK OF THE TRUCK. I WAS ON A BUSY STREET WHEN AN EMERGENCY VEHICLE TURNED ON SIRENS AT THE LAST SECOND. THE TRUCK STOPPED AS IT SHOULD HAVE. I BRAKED AS HARD AS POSSIBLE BUT THE CAR KEPT GOING UNTIL IT COLLIDED INTO THE TRUCK. I HAVE READ REPORTS ON THE 2017 SONATA WHICH STATES THE CAR WILL STOP WHEN IT SENSES IMMINENT DANGER. THIS ONE DIDN'T. MY CONCERN IS- IS THERE MORE CARS LIKE THIS ONE OUT THERE THAT DON'T WORK AS IT SHOULD. I PURCHASED THIS CAR 02/2017. HAD ONLY 23 MILES. I TOOK MY CAR IN FOR SERVICING THE DAY BEFORE AND WAS TOLD THERE WAS A RECALL ON THE CAR. I NEVER RECEIVED A NOTICE OF RECALL AND STILL HAVEN'T. SUPOSSEDLY THAT WAS TAKEN CARE OF. THE INVOICE SHOWS THE RECALL WAS FOR ALTN SCREW. IT SHOWS IT WAS FOR SANTA FE SPT/SONATA.

Steering
Filed Jun 19, 20171,800 milesWI

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING SUDDENLY FAILED. THE CONTACT TOWED THE VEHICLE TO THE RACIAE HYUNDAI DEALER, BUT THEY WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.

Engine
Filed Jun 15, 2017980 milesCA

WHILE DRIVING TO WORK THIS MORNING, BRAND NEW HYUNDAI SONATA WITH 980 MILES SHUT DOWN AND TURNED ITSELF OFF WHEN I MADE A STOP AT A RED LIGHT. I WAS LUCKY I WASN'T MOVING FAST ON A HIGHWAY WHEN IT HAPPENED AND DIDN'T GET INTO AN ACCIDENT, BUT IT'S TOTALLY UNACCEPTABLE FOR A BRAND NEW CAR TO SHUT DOWN LIKE THIS.

Engine
Filed Jun 6, 2017CA

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CAPITAL HYUNDAI OF SAN JOSE, CALIFORNIA STATED THAT THE VEHICLE WOULD NOT BE FULLY REPAIRED UNTIL ONE OR TWO MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Apr 21, 2017800 milesNY

TL* THE CONTACT LEASES A 2017 HYUNDAI SONATA. THE CONTACT STATED THAT THE AUTOMATIC EMERGENCY SYSTEM THAT ENGAGED THE WARNING ALERT SYSTEM WHEN A VEHICLE WAS BEING FOLLOWED CLOSELY FAILED. IN ADDITION, THE INSTRUMENT PANEL ALSO FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER TECHNICAL SUPPORT WAS CONTACTED THE TECHNICAL TEAM ADVISED THE DEALER THAT IF ALL OTHER ELECTRICAL FUNCTION WAS OPERATING, THE EMERGENCY ALERT SYSTEM SHOULD ALSO BE OPERATING AS NORMAL. THE FAILURE MILEAGE WAS 800.

Service BrakesCrash
Filed Mar 27, 20172,500 milesFL

WHEN DRIVING LONG DISTANCE WHEN IN AN EMERGENCY SITUATION THE. TAKES FAILED TO OPERATE.

Fuel/Propulsion System
Filed Mar 10, 2017300 milesFL

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SHUT DOWN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE RECURRED WITH A LOUD NOISE AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE CONTACT WAS GIVEN A LOANER VEHICLE. THE DEALER DIAGNOSED AND REPLACED THE FUEL PUMP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO HAVE AN AGENT CALL THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 300. UPDATED 08/22/2017*JS

Exterior Lighting
Filed Jan 17, 201724,000 milesAL

I RENTED A 2017 HYUNDAI SONATA FROM ENTERPRISE IN KELOWNA, BRITISH COLUMBIA (I AM AN AMERICAN CITIZEN). DRIVING FROM REVELSTOKE TO KELOWNA IN THE DARK ON THE NIGHT OF 16 JANUARY REVEALED THE HEADLIGHTS TO BE COMPLETELY INADEQUATE. IT WAS ALL I COULD DO TO SEE THE ROAD EVEN DRIVING AS SLOW AS 35 MILES PER HOUR. I BELIEVE THIS PROBLEM AFFECTS ALL SONATAS, AND PERHAPS OTHER HYUNDAIS AS WELL. IN OVER HALF A CENTURY OF DRIVING, THESE WERE THE WORST HEADLIGHTS I HAVE EVER EXPERIENCED. *TR

Engine and Engine Cooling
Filed Dec 28, 2016350 milesOH

WHILE I WAS DRIVING I HAD COME TO A STOP AT THE STOP LIGHT. WHEN IT TURNED GREEN I BEGAN TO MAKE A LEFT TURN. HALFWAY THROUGH THE TURN AT A FEW MILES AN HOUR MY ENGINE LIGHT AND TRACTION CONTROL LIGHTS CAME ON. AT THE SAME TIME THE ENGINE BEGAN TO REV TO ABOUT 4500 RPM. IT DIED DOWN QUICKLY. I THEN HAD NO RESPONSE FROM THE ACCELERATOR. LUCKILY I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AS I HAD JUST ENTERED A TOWN. I TURNED OFF THE CAR AND ATTEMPTED TO RESTART IT. IT WOULD NOT RESTART UNTIL ABOUT 15 MINUTES LATER. THE SHIFTER BECAME LOCKED IN THE PARKING POSITION AND EVEN AFTER USING THE SHIFT RELEASE BUTTON I WAS STILL UNABLE TO MOVE THE VEHICLE. LUCKILY AGAIN I HAD JUST ENTERED A TOWN BUT A FEW MILES BEFORE THAT I WAS ON COUNTRY ROADS WHERE THERE WAS NO CELL PHONE SIGNAL AT ALL. I WOULD HAVE BEEN OUT OF LUCK AS WELL AS THE PASSENGER WITH ME. AFTER AN HOUR AND A HALF OF WAITING THE TOW VEHICLE CAME AND WAS ABLE TO GET IT HOME AND THEN ONCE AGAIN TOWED TO THE DEALERSHIP I HAD BOUGHT IT FROM. IT HAS NOW BEEN SITTING THERE FOR 5 DAYS AND HAVE BEEN TOLD REPEATEDLY NOW THAT NO ONE UNDERSTANDS WHAT IS WRONG AND HAVE HAD TO GET A SPECIALIST TO COME IN TO TAKE A LOOK AT IT. THIS IS A CAR THAT I HAVE ONLY OWNED FOR 3 WEEKS AND BOUGHT OUTRIGHT WITH ONLY 44 MILES ON IT. IT NOW HAS MAYBE 350. *TR

Steering
Filed Oct 13, 2016800 milesIL

I PURCHASED BRAND NEW HYUNDAI SONATA 2017 SE. IT TOOK ME SEVERALS DAYS TO REALIZE THAT THE CAR IS WANDERING ON THE HIGHWAY, IT'S NOT ME. IT'S IMPOSSIBLE TO KEEP THE CAR DRIVING STRAIGHT. IT'S MORE APPARENT AT SPEEDS OVER 50MPH. AT 70MPH YOU MUST PAY 100% ATTENTION TO THE STEERING WHEEL AND CONTINUE TO WORK IT LIKE A MAD MAN; OTHERWISE YOU'LL END UP IN THE DITCH IN SECONDS. IT'S A HIGH SEVERITY SAFETY DEFECT THAT NEEDS IMMEDIATE, NATIONWIDE RECALL. IF YOU ARE CONSIDERING SONATA 2017', LEARN FROM MY MISTAKES AND BUY SOMETHING ELSE. DO NOT RISK YOUR LIFE AND LIFE OF YOUR FAMILY IN THIS PIECE OF KOREAN GARBAGE. YES, I HAVE TAKEN IT TO THE DEALER ( GERALD HYUNDAI NORTH AURORA, ILLINOIS ). IN SHORT, I HAVE DEMONSTRATED THE ISSUE I'M HAVING ON THE HIGHWAY, THE TECHNICIAN SAW IT AND FELT THE CAR PULLING, HE SAW THE CAR WANDER FROM SIDE TO SIDE AND HE SAW THAT I HAD TO CORRECT THE DIRECTION CAR IS DRIVING EVERY FEW SECONDS. LATER WE SWAPPED PLACES, HE DROVE THE CAR AND GAVE ME FEEDBACK " IT'S OK, THAT'S HOW SONATAS DRIVE. YOU EITHER LOVE IT OR HATE IT. TRY SPORT MODE, THE STEERING WHEEL IS STIFFER, I LIKE IT BETTER, THE CAR IS NOT PULLING THAT MUCH IN SPORT MODE" AFTER RETURNING TO THE SERVICE DEPARTMENT, I'VE WAS ( AS EXPECTED ) TOLD THAT THE ISSUE CANNOT BE DUPLICATED AND CAR IS OPERATING AS IT WAS DESIGNED. ---- BASICALLY GTFO MR. CUSTOMER! ---- IF YOU ARE SMART, JUST DISMISS THE IDEA OF BUYING HYUNDAI SONATA 2017 SE MODEL ( NOT SURE ABOUT SPORT OR LIMITED ). OTHER THAN LIFE THREAT

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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