Page 14 of 16 · complaints 651–700 of 768

2017 Hyundai Sonata complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Service Brakes
Filed Feb 18, 202017,000 milesNY

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE BRAKE PEDAL WAS DEPRESSED, THE RPM REVVED UP AND THE VEHICLE LUNGED FORWARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER FUCCILLO HYUNDAI LOCATED AT (1910 ALVIN RD, GRAND ISLAND NY) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.

Electronic Stability Control (esc)Crash
Filed Feb 16, 2020102,525 milesFL

WHILE DRIVING THE 2017 HYUNDAI SONATA AT SPEEDS OF 60 PLUS MPH THE STEERING WHEEL LOCKS UP AND THE POWER STEERING LIGHT COMES ON ALONG WITH THE TRACTION CONTROL LIGHTS. THIS INCIDENT HAS EVEN CAUSED DAMAGE TO THE RIGHT FRONT CORNER OF MY HYUNDAI DUE TO LOSING STEERING CAUSING ME TO VEER IN TO THE GUARD RAILS.

Electronic Stability Control (esc)
Filed Feb 10, 202030,000 milesTX

TRACTION CONTROL LIGHT COMES ON WHILE DRIVING IN OPTIMAL CONDITIONS. CAR ONLY HAS 30K MILES ON IT AND MOST RESEARCH POINTS TO CHEAP PLASTIC BRAKE LIGHT SWITCH FAILURE CAUSING TC SENSOR TO MALFUNCTION.

Engine
Filed Feb 7, 202034,092 milesTX

WHILE DRIVING ON TX 1604 HIGHWAY DOING 70 MPH MY SONATA JOLTED AND LOST ACCELERATION AND THE ENGINE LIGHT CAME ON. I ATTEMPTED TO ACCELERATE BY PUTTING MY FOOT ALL THE WAY DOWN ON THE GAS PEDDLE, BUT MY CAR DID NOT ACCELERATE. I HAD TO PUT MY EMERGENCY LIGHTS ON AND EXIT THE HIGHWAY TO AVOID BEING REAR ENDED BY OTHER VEHICLES THAT MAINTAINED SPEED. THIS SAME SCENARIO HAS OCCURRED ON 5 DIFFERENT OCCASSIONS. HYUNDAI DEALERSHIP(S) HAVE GIVEN MULTIPLE DIAGNOSIS AND CURRENTLY DOING OIL CONSUMPTION TESTS. TWO OF THREE OIL CONSUMPTION TESTS CONFIRM THAT AT 1,000 MILES MY VEHICLE USES 2 QUARTS OF OIL. I HAVE BEEN FORTUNATE TO EXIT THE HIGHWAY SAFELY AND NOT HAVE AN ACCIDENT. MY VEHICLE IS AT DEALER AGAIN AND WAITING TO HEAR FURTHER INFORMATION ON WHAT STEPS THE DEALER WILL TAKE TO FIX ISSUE AND SAFETY CONCERNS. I HAVE ALL DEALERSHIP DOCUMENTS AS EVIDENCE. THIS ISSUE HAS BEEN ONGOING SINCE SEPT 2019 AND IT IS NOW FEB 2020. I ALSO HAVE WRITTEN HYUNDAI CORPORATE AND RECEIVED A CLAIM #, BUT THEY STATED THEY COULD NOT HELP ME SINCE THE VEHICLE IS NOT WITH THEM TO CHECK AND THEY TRUST THEIR HIGHLY TRAINED MECHANICS TO RESOLVE MY ISSUES.

Engine
Filed Feb 5, 202082,000 milesNC

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING AT 5 MPH MAKING A TURN THE VEHICLE STALLED AND RESTARTED WITHOUT WARNING. THERE WAS AN ABNORMAL POPPING SOUND DETECTED. IN ADDITION, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE SPARK PLUGS FAILED AND THAT AN ENGINE FAULT WAS DETECTED. THE CONTACT CALLED SOUTHERN STATES HYUNDAI OF RALEIGH (2511 WAKE FOREST RD, RALEIGH, NC 27609 (919) 839-7481), AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 82,000. *DT*JB

Vehicle Speed Control › Cruise Control
Filed Feb 5, 20202,000 milesNH

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ENGAGED AND CHANGING LANES, THE VEHICLE INDEPENDENTLY SLOWED WITHOUT WARNING. THE CONTACT CALLED KEY HYUNDAI OF SALEM 470 S BROADWAY, SALEM, NH 03079 (603) 841-3099, HOWEVER THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,000.

Steering
Filed Jan 17, 202069,878 milesIN

ON 01/16/2020 AS I WAS LEAVING WORK PARKING LOT MY STEERING SEIZED UP. THE POWER STEERING LIGHT AND TRACTION CONTROL LIGHTS CAME ON. IT TOOK ABOUT 1 MINUTE TO GET STEERING WHEEL TO MOVE AT ALL, MANAGED TO GET BACK IN PARKING LOT (BARELY) AND SHUT CAR OFF AND RESTARTED IT. MY POWER STEERING WAS BACK AND INDICATOR LIGHT WERE GONE. I'M GOING TO DEALERSHIP TOMORROW. ( WILL UPDATE) HAD THIS HAPPENED AT A NORMAL SPEED FOR DIVING, IT WOULD HAVE BEEN VERY DANGEROUS! NOW, I AM AFRAID TO DRIVE MY ONLY CAR.

Service Brakes
Filed Jan 16, 202014,000 milesFL

ISSUE #1 BRAKES MAKING A WIERD SQUALLING SOUND WHEN WE APPLY THE BRAKES AT VARIOUS TIMES DRIVING . WE BROUGHT OUR 2017 SONATA HYBRID NUMEROUS TIMES WITHOUT ANY FIX ! SERIOUS SAFETY ISSUE ! ISSUE #2 WEI BROUGHT OUR 2017 HYUNDAI SONATA WITH ONLY 14,000 MILES TO SERVICE DEPT. AT HYUNDAI TO INSPECT TIRES & BRAKES & OIL CHANGE BEFORE LEAVING ON OUR LONG TRIP TO MIAMI . EVERYTHING CHECKED OUT OK ! WE DROVE 2/3 OF WAY ON I-75 HIGHWAY & ONLY STOPPED ONCE FOR GAS . WE NOTICED A THUMPING SOUND & OUR CAR STARTED "PULLING TO THE RIGHT". WE THOUGHT IT WAS A FLAT TIRE & STOPPED AT THE NEXT REST AREA TO INSPECT TIRES FOR PROPER PSI INFLATION...ALL TIRES CHECKED OUT OK?? THERE WAS NO "WARNING LIGHTS ON " SO WE GOT BACK ONTO I-75 & WE REALLY GOT NERVOUS AS THE SHAKING REALLY GOT WORSE AS WE DROVE ON. WE SLOWED DOWN TO 40 MPH. WITH FLASHERS ON. WE CALLED ROADSIDE ASSISTANCE FOR DIRECTIONS TO NEAREST HYUNDAI DEALERSHIP. WE SLOWLY MADE IT TO RICK CASE HYUNDAI WHO INSPECTED OUR CAR & WERE "SHOCKINGLY TOLD THAT THE (2) RIGHT SIDE TIRES EXPERIENCED "BELT SEPERATIONS " & THEY HAD TO BE REPLACED IMMEDIATELY WITH A NEW WHEEL ALIGNMENT (OVER $ 500). TECH SAID ! WOW THAT LOOKS LIKE TWO MANUFACTURER DEFECTIVE TIRES ! WE CARRIED 2 TIRES BACK TTO OUR LOCAL HYUNDAI SERVICE DEPT IN NPR & WILL TRY TO GET REIMBURSED BY HANKOOK ! THIS IS A "SERIOUS SAFETY ISSUE " WITH THESE TIRES AS WE HAVE READ ALL THE COMPLAINTS ABOUT THESE MODEL TIRES. WE WOULD LIKE TO REPLACE THE OTHER (2) TIRES THAT ARE STILL ON VEHICLE WI

Structure › Body
Filed Jan 13, 202093,000 milesMS

I HAVE A 2017 SONATA WITH 93000 MILES, THE PAINT ON THE ROOF, DIRECTLY ABOVE THE WINDSHIELD HAS STARTED TO PEEL OFF ALL THE WAY TO BARE METAL. AT FIRST IT WAS ABOUT ONE INCH CHIPS THAT WERE PEELING AWAY. RECENTLY AFTER A HARD RAIN A LARGE CHUNK OF PAINT CAME OFF. I HAVE SEEN OTHER SONATAS WITH THE SAME PROBLEM. ALL OF THE CARS THAT I'VE SEEN WITH THIS PROBLEM ARE WHITE IN COLOR.

Structure › Body
Filed Jan 2, 202076,000 milesNC

ON NOVEMBER 23, 2019 I STARTED MY CAR AND PROCEEDED TO BACK OUT OF MY DRIVE WAY. MY POWER STEERING LOCKED, THE LIGHT CAME ON ALONG WITH MY TRACTION CONTROL LIGHT. I HAD TO FORCE MY STEERING WHEEL TO TURN MY CAR BACK INTO MY DRIVEWAY TO GET IT OFF THE ROADWAY. I TURNED MY CAR OFF, AND BACK ON AND LIGHTS DISAPPEARED AND I HAD CONTROL AGAIN. A FEW WEEKS LATER, DRIVING DOWN THE ROAD MY STEERING GOT TIGHT AND FOUGHT MY CAR TO GET IT HOME. I GOT IT TOWED TO THE DEALERSHIP. THEY TOLD ME THE WHOLE POWER STEERING COLUMN HAD TO BE REPLACED. THERE WAS ALSO A RECALL ON A CLICKING NOISE I HAD BEEN HEARING FOR A FEW MONTHS IN THE STEERING COLUMN. THEY REFUSED TO THINK IT WAS THERE PROBLEM. TODAY JANUARY 2, 2020 I WAS DRIVING ON A STRAIGHT ROAD, GOING 55 MILES PER HOUR. TRACTION CONTROL LIGHT CAME ON AND POWER STEERING. I LOST CONTROL OF STEERING MY CAR. I HAD JUST ENOUGH TIME TO GET MY CAR OFF THE ROAD TO AVOID GETTING HIT. I TURNED THE CAR OFF, AND THE LIGHTS SEIZED. THIS CAR IS VERY UNSAFE TO DRIVE AND HYUNDAI IS DOING NOTHING TO FIX THE PROBLEM OTHER THAN GIVING EXPENSIVE BILLS TO FIX. THE CAR IS NOT EVEN 3 YEARS OLD, THERE SHOULD NOT BE THIS MANY PROBLEMS ALREADY. ALSO PAINT IS RANDOMLY PEELING ON THE ROOF AND HOOD OF MY CAR.

Steering
Filed Jan 2, 202050,000 milesCA

I WAS DRIVING ON THE FREEWAY WHEN SUDDENLY MY STEERING WHEEL LOCKED UP. I WAS UNABLE TO SWITCH LANES OR MERGE OFF THE FREEWAY. THIS HAS HAPPENED ABOUT 2 MORE TIMES SINCE THE FIRST INCIDENT AND HYUNDAI SAYS THEY ARE UNABLE TO DUPLICATE THE PROBLEM. THEY ALSO WILL NOT GIVE ME A LOANER CAR UNTIL THEY CAN RESOLVE THE ISSUE. UNTIL THEN I GUESS I WILL CONTINUE TO DRIVE MY UNSAFE VEHICLE AND HOPE SOMETHING DOES NOT HAPPEN.

Electronic Stability Control (esc)
Filed Jan 2, 202024,977 milesKS

I HAD EXPERIENCED PROBLEMS WITH THE BRAKES MAKING NOISE AND NOT REACTING TIMELY THROUGHOUT 2019 BEFORE KNOWLEDGE OF A RECALL. ON 5/15/19 I WENT TO HYUNDAI SERVICES FOR A ROUTINE OIL CHANGE. HYUNDAI INFORMED ME THAT THERE WAS A RECALL, WHICH I NOW KNOW TO BE SERVICE CAMPAIGN 953, AND THAT THEY NEEDED A SOFTWARE UPDATE TO RESOLVE THE ISSUE. ON MY DRIVE HOME AFTER THE SOFTWARE UPDATE WAS SUPPOSEDLY CORRECTED, MY CHECK ENGINE LIGHT STARTED FLASHING AND MY CAR WOULD NOT ACCELERATE, WAS JERKING, AND WAS STOPPING IN THE MIDDLE OF THE ROAD. THIS OCCURRED IN A RESIDENTIAL AREA ON A CITY STREET. I IMMEDIATELY CALLED AND BROUGHT THE CAR BACK IN. FIVE DAYS LATER ON 5/20/19, I EXPERIENCED THE SAME ISSUE. ON OR ABOUT 7/26/19, MY POWER STEERING BEGAN MALFUNCTIONING AND MY STEERING WHEEL WOULD LOCK IF I TURNED MY STEERING WHEEL AT ALL. THE ONLY WAY TO UNDO THIS WAS BY RESTARTING THE CAR, AND IT WOULD JUST HAPPEN AGAIN. THE STEERING WHEEL LOCKED ON CITY STREETS. I TOOK MY CAR INTO HYUNDAI SERVICES ON 7/26/19, AND IT TOOK THEM UNTIL 8/12/19 TO FINALLY RESOLVE THE ISSUE BY REPLACING THE WHOLE STEERING COLUMN AND HOUSING. DURING THIS TIME PERIOD, HYUNDAI REPEATEDLY RETURNED THE CAR TO ME AND CLAIMED THE ISSUE WAS RESOLVED BUT THE ISSUE KEPT REOCCURRING. ON 12/28/19, THE CHECK ENGINE LIGHT BEGAN FLASHING AGAIN WITH THE EXACT SAME PROBLEMS EXPERIENCED 5/15/19 AND 5/20/19. THE CHECK ENGINE LIGHT APPEARED AS SOON AS I EXITED THE INTERSTATE AND WAS DRIVING ON A CITY STREET. MY CAR WAS RETURNED TO ME

Service Brakes
Filed Dec 20, 20196,000 milesOH

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. THE CONTACT STATED THAT WHEN IT SNOWED, THE ANTI-LOCK BRAKE SYSTEM ENGAGED, THE VEHICLE PULSATED, AND TOOK 30 TO 50 SECONDS TO STOP. THE CONTACT HAD NO CONTROL OVER THE VEHICLE WHEN THE FAILURE OCCURRED. THE CONTACT STATED THAT THE FAILURE OCCURRED WHILE DRIVING MORE THAN 10 MPH IN THE SNOW. CLASSIC HYUNDAI (8460 TYLER BLVD, MENTOR, OH 44060, (440) 266-6777) STATED THAT WAS HOW THE VEHICLES WERE CURRENTLY DESIGNED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER STATED THAT IF THE DEALER INDICATED THAT THE VEHICLE WAS DESIGNED THAT WAY, THEN THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 6,000.

Unknown or Other
Filed Dec 19, 201962,000 milesNC

TRUCK LATCH INITIALLY WOULD NOT OPEN WITH OUT THE KEY OR DASHBOARD OPTION NOW WILL NOT REMAIN CLOSE.

Unknown or Other
Filed Dec 3, 201965,250 milesVA

MY TRUNK LATCH MECANISUM BROKE AND IT WAS TROUBLING TO THINK THAT MY PURSE OR LUGGAGE WAS IN IT OR I COULD NOT GET TO MY MEDS OR A SPARE TIRE IN THE EVENT IT WAS NEEDED. THERE IS NO WAY TO GET INTO THE LOCKED TRUNK ACCEPT TO TAKE THE ENTIRE BACK SEAT OUT UNLIKE MOST CARS WHERE YOU CAN PULL A LATCH ON THE BACK OF THE REAR SEAT AND BRING THE SEAT DOWN. I HAVE WHAT IS CALLED THE "SMART TRUNK" THAT OPENS WITHOUT THE USE OF A KEY IF YOU ARE STANDING IN FRONT OF IT. I HAD TO PUT OUT JUST UNDER $500.00 TO GET INTO THE TRUNK AND REPAIR THE LATCH. I DO HOPE THAT YOU CAN DO A SAFETY RECALL ON THE LATCH SOON. THIS HAPPENED TO ME AND I WAS NOT AT HOME AND I HAD TO WAIT TO GET AN APPOINTMENT AT THE DEALERSHIP TO GET IT REPAIRED.

Steering
Filed Dec 1, 201913,000 milesNY

AT INTERSTATE SPEEDS THE STEERING WHEEL STICKS AT THE CENTER POSITION. WHEN IT UNSTICKS THE VEHICLE WANDERS TO THE LEFT OR RIGHT SO YOU TEND TO WANDER BACK AND FORTH TO GO STRAIGHT.

Steering
Filed Nov 30, 2019HI

WHILE DRIVING THE VEHICLE ON A CITY STREET, I ATTEMPTED TO MAKE A RIGHT TURN AND EXPERIENCED GREAT DIFFICULTY IN TURNING THE STEERING WHEEL. I THEN STARTED A LEFT TURN AND EXPERIENCED THE SAME. I IMMEDIATELY DROVE THE VEHICLE HOME. I FEEL THAT IT WOULD BE VERY DANGEROUS TO CONTINUE DRIVING THIS VEHICLE. THIS SHOULD BE INVESTIGATED IMMEDIATELY!

Engine
Filed Nov 25, 201955,000 milesMD

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING 65 MPH, THE SAFETY MODE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO EXCEED 60 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TEAM HYUNDAI (LOCATED AT 22514 THREE NOTCH RD, LEXINGTON PARK, MD 20653, (301) 880-4120) WHERE IT WAS DETERMINED THAT METAL SHAVINGS WERE FOUND AND THE ENGINE NEEDED TO BE REPLACED. AFTER FOUR MONTHS OF THE VEHICLE BEING SERVICED AT THE DEALER, THE CONTACT WAS INFORMED THAT THE WIRING WAS CHANGED; HOWEVER, THE ENGINE WAS NOT REPLACED. ON NOVEMBER 8, 2019, WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL NOISE AND THE SAFETY MODE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT DUE TO THE OIL CONSUMPTION, THE ENGINE NEEDED TO BE REPLACED. THE DEALER STATED THAT THE CONTACT NEEDED TO DRIVE 1,000 MILES AND THEN CHECK THE OIL CONSUMPTION. THE FAILURE RECURRED ON NOVEMBER 23, 2019. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 55,000.

Engine
Filed Nov 22, 201950,000 milesVA

VEHICLE IS BURNING TO MUCH OIL OVER 2 QUARTS EVERY 3000 MILES HAVE CAR SERVICED AT DEALER EVERY 3000 MILES NO SMOKE NO LEAKS CAR ONLY HAS 58000 MILES ON IT.

Engine
Filed Nov 19, 201937,000 milesNC

2017 HYUNDAI SONATA SHUT DOWN WHEN I CAME TO A STOP LIGHT. STARTED CAR BACK UP AND DROVE 5MILES HOME. THE SECOND TIME IT SHUT DOWN WERE THE NEXT DAY , DRIVING MY CAR CAME TO A COMPLETE STOP AND CAR SHUT DOWN. I STARTED CAT BACK UP DROVE HOME.

Service Brakes
Filed Nov 14, 201924,000 milesCA

DRIVING DOWN THE GRAPEVINE N MY CAR STARTED SHAKING WHEN I PRESSED ON THE BRAKES

Exterior Lighting
Filed Nov 10, 2019FL

HEADLIGHTS(LOW BEAM) ON LIMTED MODEL HAS A DARK LINE AND TWO NOTCHES. DIFFICULT TO SEE PROPERLY AT NIGHT.

Electrical System
Filed Nov 7, 201958,000 milesMD

I BOUGHT THE CAR USED FROM A SCAM DEALERSHIP. I HAD NO IDEA THAT THERE WAS AN ENGINE RECALL IN JANUARY UNTIL IT TURNED OFF AND ON JUST ONE WEEK AFTER LEAVING THE LOT. I BROUGHT IT BACK TO THEM, OBVIOUSLY, THEY SAID IT WASN'T THEIR PROBLEM. I THEN TOOK IT TO COLLEGE PARK HYUNDAI TO HAVE THEM UPDATE THE KNOCK SENSOR AND DIAGNOSE THE ISSUE. AFTER AN EXTENDED ROAD TEST, IT WAS DECIDED THAT MY PROBLEM WAS AN ISOLATED INCIDENT. YET I TOOK IT TO OTHER DEALERSHIPS, AND PRETTY MUCH EVERYONE SAYS THE SAME. MY DASH CAM HAS RECORDED THE MOMENTS WHEN THE CAR STUTTERS AND FAILS TO ACCELERATE BEFORE TURNING BACK ON A COUPLE SECONDS LATER. IT HAS HAPPENED ON CURVES AND I HAVE NEARLY DROVE OFF THE HIGHWAY DUE TO THIS. IT ONLY HAPPENS WHEN THE CAR IS REACHING ABOUT 60MPH. I LIVE IN MD BUT WORK IN VA. I'M PAYING HIGH INTEREST FOR A CRAPPY LEMON CAR. I EVEN CONTACTED CORPORATE HYUNDAI, AND THEY JUST LAUGHED AND CALLED ME STUPID FOR BUYING A USED CAR...

Power Train
Filed Oct 16, 2019NC

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. THE CONTACT TOOK THE VEHICLE TO SPORT DURST HYUNDAI (4507 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, 919-251-5996) TO BE REPAIRED PER MANUFACTURER RECALL SERVICE CAMPAIGN NUMBER: 953. AFTER THE RECALL REPAIR WAS PERFORMED, WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO STALL AND THE CHECK ENGINE INDICATOR FLASHED. THE CONTACT SPOKE WITH THE SAME DEALER AND WAS INFORMED TO BRING THE VEHICLE BACK TO THE DEALER THE NEXT DAY. THE RECALL REPAIR WAS PERFORMED AGAIN, BUT THE SAME FAILURES RECURRED WHILE DRIVING 40 MPH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Electrical System
Filed Oct 4, 2019SC

THE TRUNK LATCH WOULD NOT OPEN. IT WOULD NOT RESPOND WITH KEY FOB, INTERIOR BUTTON, BUTTON UNDER THE HANDLE OR WITH THE KEY. FORCED IT OPEN ONCE AND THEN HAD TO FORCE IT CLOSED. STAYED CLOSED UNTIL REPAIR COULD BE MADE. HYUNDAI WOULD NOT COVER COST OR REPAIR. THERE WAS NO DAMAGE, SHORT OR ANYTHING ELSE THAT WOULD EXPLAIN WHY THIS PART FAILED EXCEPT FOR CHEAPLY MADE PLASTIC PART THAT WORE OUT.

Electronic Stability Control (esc)
Filed Sep 30, 201925,000 milesCA

OVER THE PAST MONTH MY CAR HAS BEEN IN THE SHOP FOUR TIMES DUE TO IT MALFUNCTIONING WHILE I AM DRIVING IT - AND THAT IS NOT INCLUDING WHEN I TOOK IT IN AT THE END OF AUGUST BECAUSE THE TRUNK MERCHANISM BROKE AND IT WOULDN'T CLOSE. THE FIRST TIME HAPPENED OVER LABOR DAY WEEKEND WHEN I WAS ON A ROADTRIP, OUT OF NOWHERE THE CAR WOULD NOT ACCELERATE AND, LIKE OTHERS ON THE NHSA WEBSITE HAVE STATED, IT WAS VERY JUMPY AND WOULDN'T GO PAST 45 MPH. I TOOK IT TO THE DEALER WHERE THEY REPLACED A SAFETY RECALL IN THE WIRING SYSTEM AND IT WORKED FINE FOR A FEW DAYS BEFORE IT HAD THE SAME PROBLEM AGAIN. WHEN I TOOK IT TO THE DEALER THE SECOND TIME THEY TOLD ME THE ENGINE NEEDED TO BE REPLACED BECAUSE THE ENGINE WAS ESSENTIALLY BROKEN AND THERE WERE LITTLE METAL PIECES INSIDE. IT TOOK A WEEK TO REPLACE AND THEN EVERYTHING WAS FINE FOR A FEW DAYS UNTIL YESTERDAY. YESTERDAY THE BATTERY LIGHT TURNED ON AND THE REPAIR SHOP LET ME KNOW THE BATTERY WAS IN GOOD HEALTH BUT LOW ON CHARGE SO THEY CHARGED IT AND IT SEEMED TO BE WORKING FINE. THEN THIS MORNING WHILE ON THE HIGHWAY ALL OF THE EMERGENCY SERVICE LIGHTS (CHECK ENGINE, CHECK BRAKES, ETC.) CAME ON AT THE SAME TIME AND THE STEERING WHEEL LOCKED UP AND IT WAS UNDRIVABLE. I BY SOME MIRACLE MANAGED TO PULL THE CAR OVER WHERE I HAD TO GET THE CAR TOWED TO THE DEALER WHERE I AM AWAITING TO HEAR WHAT IS WRONG. DO NOT PURCHASE THIS CAR. AFTER READING UP ON IT APPARENTLY THERE SEEMS TO BE ISSUES WITH THE ENGINE AND ELECTRICAL SYSTEM, THAT IS EXTREME

Engine
Filed Sep 29, 201932,000 milesCA

CAR LOSES POWER IN SITUATIONS WHERE YOU NEED TO ACCELERATE LIKE PASSING AND MERGING. WE JUST BOUGHT THIS VEHICLE 8/3/2019. THIS IS BERY DANGEROUS. AFTER THE CAR JERKS AND LOSES POWER, THEN IT SUDDENLY COMES BACK FULL THROTTLE. I WAS ALMOST HIT BY ANOTHER CAR AS IOST POWER WHILE MERGING INTO 55MPH TRAFFIC. THE CAR IS NOW IN THE SHOP AND WE ARE AWAITING A DIAGNOSTIC. THIS IS VERY DANGEROUS AND IF NOT CORRECTED SHOULD CAUSE THESE CARS TO BE TAKEN OUT OFF THE ROAD.

Engine
Filed Sep 25, 201948,000 milesTN

2017 SONATA SPORT USES 1/2 QT OF OIL EVERY 1000 MILES

Engine
Filed Sep 19, 201936,000 milesNJ

AFTER DRIVING AN HOUR OR TWO, WHEN YOU STOP AND FILL HER UP WITH GAS, THE CAR ENGINE WILL NOT START AFTER IT'S FULL AND YOU'RE READY TO GET OUT ON THE ROAD AGAIN. YOU HAVE TO WAIT LIKE 20 MINUTES AND MAYBE MORE, BEFORE THE CAR STARTS AGAIN. MEANTIME, THE GAS ATTENDANT IS ALREADY ANNOYED WHY YOU CAN'T MOVE YOUR CAR?

Unknown or Other
Filed Sep 17, 201934,156 milesCA

TRUNK LATCH FAILED COMPLETELY. FAILURE TO RELEASE BY KEY FOB, FAILURE TO RELEASE FROM INTERIOR BUTTON, AND FAILURE TO RELEASE FROM MANUAL LOCK CYLINDER.

Power Train
Filed Sep 13, 201953,000 milesNC

IF THE VEHICLE IS LEFT IN DRIVE AND TURNED OFF IT WILL ROLL BACKWARDS. I GOT OUT OF THE DRIVER SEAL AND THE WIFE WAS IN THE PASSENGER SEAT AND TURNED THE VEHICLE BEFORE SHE GOT BECAUSE SHE WAS ON THE PHONE. THE VEHICLE ROLLED IN THE ROAD WAY, THANKFULLY NOTHING HAPPENED TO ANYBODY. ACCORDING TO THE DEALERSHIP THE NEWER MODELS DO NOT DO THIS.

Power Train
Filed Sep 5, 201969,000 milesWA

MY VEHICLE IS UNDER 70,000 MILES. I WAS INFORMED BY THE DEALER SERVICE DEPARTMENT IT NEEDS A NEW TRANSMISSION. THE TRANSMISSION IS NOT SHIFTING PROPERLY AND HAS CAUSED THE VEHICLE TO STALL ON THE ROAD ON A COUPLE OF OCCASIONS. THE VEHICLE IS MAKING A GRINDING/CLICKING NOISE WHEN IT SHIFTS. THE DEALER IS NOT HONORING THE POWER TRAIN WARRANTY FROM THE MANUFACTURER.

Steering
Filed Aug 22, 201938,600 milesNE

STEERING LOCKS UP WHILE DRIVING. STEERING MAKES A CLUNKY NOISE AND VIBRATION WHEN TURNING TO THE LEFT. STEERING WARNING LIGHT AND TRACTION CONTROL LIGHT COMES ON AND GOES OFF INTERMITTENTLY. TOOK IT TO DEALERSHIP AND THEY COULDN'T DUPLICATE THE ISSUE.

Steering
Filed Aug 19, 201937,000 milesNJ

POWER STEERING LOCKS UP OR STOPS, WHEN CAR IS MOVING OR WHEN PARKING, I HAVE TO SHUT THE CAR OFF TO RESTORE STEERING. THIS PROBLEM HAS NEARLY CAUSE 3 ACCIDENTS, THE HYUNDIA DEALER HAD THE CAR IN SHOP 2 TIMES AND SAID THEY CAN'T DUPLICATE THE PROBLEM SO THE CAN'T FIX. I KNOW MANY OTHER OWNERS HAVE HAD THE SAME PROBLEM. THIS PROBLEM HAPPENED ON THE HWY'S AND IN TOWN DRIVING.

Engine
Filed Aug 19, 201967,000 milesME

I WAS DRIVING AND ENGINE STARTED TICKING THEN 2 SECONDS LATER OIL LIGHT CAME ON THEN CAR DIED

Electrical System
Filed Aug 13, 201914,000 milesFL

I BOUGHT MY CAR NOVEMBER 28, 2017. ON JUNE 27, 2019, THE INTERIOR LIGHTS AND THE LICENSE PLATE LIGHT WERE INOPERATIVE. I'VE BROUGHT THE CAR INTO THE DEALERSHIP I BOUGHT THE CAR FROM THREE TIMES, BUT THEY WERE UNABLE TO FIX THE PROBLEM. NOW, MY CAR HAS BEEN IN A DIFFERENT DEALERSHIP FOR THE PAST APPROXIMATELY TWO WEEKS, AND IT STILL HASN'T BEEN FIXED. IF I DRIVE A VEHICLE WITHOUT A FUNCTIONING LICENSE PLATE LIGHT, I'M SUBJECT TO A $30 FINE. I'VE BEGUN TO ASSEMBLE DOCUMENTATION FOR A LEMON LAW COMPLAINT. I'M INCLUDING THE REPAIR INVOICE FOR THE FIRST TIME I BROUGHT MY CAR INTO THE ORIGINAL DEALERSHIP AND THE LAST TIME I BROUGHT THE CAR INTO THE ORIGINAL DEALERSHIP. SO PLEASE DISREGARD THE ATTACHMENT INFORMATION AT THE BOTTOM OF THE FORMS.

Structure › Body
Filed Jul 26, 201924,598 milesKS

TRUNK WILL NOT OPEN, WITH DASH BUTTON, TRUNK BUTTON, OR KEY. STATIONAY WITH $173 PERISHIBLE GROCERIES INSIDE, WILL BE ODERIOUS BY THE TIME IT GETS TO A SHOP. PARKED IN GARAGE.

Exterior Lighting
Filed Jul 26, 201950,000 milesCA

MY HEAD LIGHT MELTED AND THE WIRE HARNESS, I STARTED THE VEHICLE I THE MORNING AND I HAD WEIRD NOISE, I CHECKED AND HEAD LIGHT WAS OFF, I OPENED AND TO FIND OUT THE WHOLE BULB SOCKET WAS MELTED. THEN THE BREAK LIGHT ALWAYS GETS OVER HEATED AND BURNS DOWN , I CHANGE THEM ALMOST EVERY MONTH.

Structure › Body
Filed Jul 25, 2019CT

WHAT A HORRIBLE EXPERIENCE, AT ABOUT 6:45AM ESATERN TIME ON 07/25/2019, WHILE DRIVING ON THE HIGHWAY THE CAR TRUNK FLIPPED OPEN WITHOUT ANY WARNING SIGNS OR ANY SIGNS OF DEFECT AND I IMMEDIATELY PULLED OVER BY EMERGENCY SIDE AND TRIED TO CLOSE IT BACK, AFTER ALL FAILED ATTEMPTS TO CLOSE THE TRUNK, WITH TRUNK WILD OPEN, I HAD TO DRIVE STRAIGHT DOWN TO THE HYUNDAI DEALERSHIP WERE THE CAR WAS PURCHASED (RICK CASE HYUNDAI DULUTH 3190 SATELLITE BLVD, DULUTH GA 30096) AND TO MY UTMOST SURPRISE, AFTER EXPLAINING THE INCIDENT TO THE SERVICE MANAGER, I WAS TOLD THAT THE WARRANTY DOES NOT COVER SUCH MECHANICAL DEFECT AND THEY CHARGED ME $233 JUST TO FIX THE LATCH, I TRIED TO CONTACT HYUNDAI CUSTOMER CARE AND THEY DID NOT OFFER ANY SOLUTIONS AT ALL, WHAT A VERY POOR CUSTOMER EXPERIENCE. THIS IS THE 3RD TIME I HAVE TO DEAL WITH THIS PROBLEM OF TRUNK LATCH PROBLEMS AND NO ONE SEEMS TO CARE OR HELP OUT.. REALLY DISAPPOINTED WITH HYUNDAI. MY CONTACT PHONE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Engine
Filed Jul 23, 2019NJ

I PURCHASED MY 2017 HYUNDAI SONATA ON JULY 21, 2017 IN HOUSTON, TX. EARLY JUNE 2019 I RECEIVED A LETTER REGARDING A RECALL ON THE ENGINE, I TOOK IT TO THE LOCAL DEALERSHIP AND GOT THE REQUIRED UPDATE. ON JUNE 17, 2019 MY VEHICLE BECAME INOPERABLE ON THE HIGHWAY DUE TO THE RECALL, WHICH PLACED IT IN A SAFETY MODE AND CAUSED THE ENGINE LIGHT TO BLINK CONTINUOUSLY. I PARKED MY VEHICLE, CONTACTED HYUNDAI TOWING AND HAD IT DELIVERED TO A DEALERSHIP. AFTER FOUR DAYS WITH NO CALL TO UPDATE ME ON MY VEHICLE, OFFER A LOANER CAR OR RENTAL, I CONTACTED THE 800 NUMBER AND WAS TOLD THERE WAS NOTHING HYUNDAI COULD DO TO ASSIST WITH THE INCONVENIENCE THEY HAVE CAUSED. MY COMPLAINT WAS SENT TO CASE MANAGER, DIANE C. (714-965-3595). I NEVER RECEIVED A RESPONSE FROM DIANE. ON JULY 13, 2019, I TRAVELED TO CHICAGO, IL, WHILE ON THE HIGHWAY GOING AROUND 70 MPH, THE CAR AGAIN PLACED ITSELF IN SAFETY MODE, PULLING IT BACK DOWN TO 45 MPH AND CAUSING THE VEHICLES BEHIND ME TO BRAKE AND SWERVE IN THE ATTEMPT TO NOT REAR END ME. I IMMEDIATELY WENT TO THE CLOSEST HYUNDAI DEALERSHIP, ROGERS HYUNDAI, 2700 S MICHIGAN AVE, CHICAGO IL, 60616. THE SERVICE MANAGER, TONY SERPICO, WAS NO HELP TO ME WHATSOEVER. HE WAS VERY RUDE AND INSINCERE TO MY PROBLEM. I CONTACTED THE TOWING COMPANY AGAIN AND HAD MY VEHICLE TOWED TO ANOTHER DEALERSHIP. I NEEDED TO RETURN HOME FOR WORK SO I RENTED A VEHICLE AT MY OWN EXPENSE. DIANE FINALLY CONTACTED ME AFTER I CALLED AND SENT 'ALERTS' TO HER SEVERAL TIMES. I EXPLAINED THE WHOL

Exterior Lighting
Filed Jul 17, 201938,000 milesPA

WHEN DRIVING THIS VEHICLE AT NIGH, THE HEADLIGHT PROJECTION IS SO POOR THAT VISIBILITY IS RESTRICTED TO ABOUT 40 FEET IN FRONT OF THE VEHICLE. WE'VE EXPERIENCED NUMEROUS CLOSE CALLS DUE TO POOR HEADLIGHT PROJECTION. COMPLAINTS ON THE INTERNET ECHO OUR COMPLAINT.

Power Train
Filed Jul 16, 2019FL

I RECEIVED A RECALL NOTICE IN THE MAIL ON 06/27/19 STATING THAT I NEEDED TO BRING MY CAR IN TO HAVE THE COMPUTER UPDATED TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD BEARING DAMAGE. I WENT IN TO HAVE THE SERVICE DONE ON 7/1/19. WHEN I CAME TO PICK IT UP THE REPRESENTATIVE TOLD ME THAT THE UPDATE MAY OR MAY NOT HAVE RESOLVED THE ISSUE AND THAT MY CAR AT ANY TIME IN THE FUTURE COULD GO INTO WHAT THEY CALLED SAFE MODE. HE EXPLAINED WHAT THAT WAS AND I TRULY DID NOT WANT TO TAKE THE CAR HOME. I NO LONGER FELT SAFE DRIVING IT. I CONTACTED CUSTOMER CARE BY PHONE, CORPORATE BY EMAIL AND HAVE BEEN TOLD THE SAME THING OVER AND OVER AGAIN. THEY CAN ONLY DO SOMETHING IF THE CAR MALFUNCTIONS. I HAD SCHEDULED A TRIP TO MONTGOMERY THE DAY AFTER I HAD TAKEN MY CAR IN TO TAKE MY 80+ YEAR OLD PARENTS TO SEE MY SISTERS NEW HOME. I ENDED UP HAVING TO RENT A CAR BECAUSE I DID NOT WANT TO TAKE THE CHANCE ON ENDING UP STRANDED ON THE SIDE OF THE ROAD WITH MY PARENTS. THERE IS APPARENTLY A HARNESS THAT THEY CAN PUT ON IF THE CAR MALFUNCTIONS AND I DO NOT UNDERSTAND WHY THEY DO NOT JUST DO THAT IF THERE IS A POSSIBLE PROBLEM THAT COULD OCCUR. I NO LONGER FEEL SAFE IN MY VEHICLE AND FEEL THAT I WILL HAVE TO RENT A CAR EVERY TIME I HAVE TO TRAVEL. I FEEL TOTALLY HELPLESS IN THIS SITUATION.

Steering
Filed Jul 15, 201941,000 milesAZ

TAKATA RECALL. PULLING ONTO HIGHWAY TURNING LEFT RED STEERING WHEEL WARNING LIGHT AND TRACTION HAZARD LIGHT CAME ON AND IMMEDIATELY STEERING LOCKED UP AND UNABLE TO MAKE TURN

Engine
Filed Jul 9, 2019LA

ENGINE CUTS OFF IN THE MIDDLE OF TRAFFIC WOULD NOT ALLOW ME TO MOVE GEAR SHIFT REPORTED ISSUE SINCE OCTOBER 2018. CAR RECENTLY HAD 3 RECALLS THAT WERE REPAIRED HOWEVER ENGINE IS STILL SHUTTING OFF AND GEAR SHIFT WON'T MOVE AND ENGINE LIGHT IS ON AND OFF. I GOT A DIAGNOSTIC AND IT HAD 3 CODES OF INTAKE MANIFOLD AND VALVE. I BOUGHT THE CAR LIKE THIS.

Exterior Lighting
Filed Jun 28, 2019CA

HEAD/TAIL LAMPS FLICKER (RAPIDLY) ON/OFF WHILE THE LIGHT STOCK IS IN THE AUTO MODE. OCCURS RANDOMLY DAY/NIGHT EITHER STATIONARY OR MOVING. LIGHTS DO NOT FLICKER WHEN LIGHT STOCK IS IN ON MODE.

Steering
Filed Jun 27, 201925,000 milesCA

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING 45 MPH, THE STEERING SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED BY AAA TO PENSKE HYUNDAI (8850 GROSSMONT BLVD, LA MESA, CA 91942, (619) 464-1440) TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.

Steering
Filed Jun 18, 201961,400 milesSC

VEHICLE IN MOTION AND STEERING ALL BUT LOCKS UP - VERY DIFFICULT TO CONTROL STEERING WHEEL. ONCE TURNED OFF IT WAS OK ONLY TO HAPPEN AGAIN A FEW DAYS LATER. I TRAVEL MINIMUM 48 MILES ROUND TRIP PER DAY (WEEKDAYS) TO WORK

Air Bags
Filed Jun 17, 201967,879 milesTN

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 55 MPH, THE AIR BAG WARNING INDICATOR BEGAN TO FLASH AND REMAINED LIT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,879.

Power Train
Filed Jun 13, 201915,494 milesIL

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. WHILE DRIVING VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE HESITATED WHILE MAKING A LEFT TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GERALD HYUNDAI OF NORTH AURORA (209 HANSEN BLVD, NORTH AURORA, IL 60542, (877) 781-4106) AND NAPLETON'S VALLEY HYUNDAI (4333 OGDEN AVE, AURORA, IL 60504, (630) 851-2500) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 15823638. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 15,494.*BF CONSUMER STATED THIS PROBLEM HAPPENS ABOUT EVERY OTHER MONTH. CAR FEELS LIKE ITS GOING TO STALL AT THE RED LIGHT WHEN YOU PUSJH ON GAS PEDAL. NOES NOT GO FOR A FEW SECONDS. CAR STARTS EVERY TIME AND RUNS OTHERWISE.*JB

Structure › Body
Filed May 26, 201958,900 milesWV

WHILE DRIVING ON INTERSTATE 70 IN OHIO MY SHARKFIN BLEW OFF. I WAS GOING AROUND 75 MPH. NO VEHICLE WAS IN FRONT OF ME. I HEARD A VERY LOUD NOISE WHICH LASTED A FEW SECONDS. WITHIN 10 MILES I STOPPED MY CAR A SERVICE STATION AND DISCOVERED MY PLASTIC SHARK FIN COVER HAD BLOWN OFF. NOTHING HIT THE CAR. NO BLOOD, NO SCRATCHES. WHEN I REPORTED IT TO THE DEALERSHIP THEY SAID I MUST HAVE TAKEN IT THROUGH A CAR WASH. I HAVE HAD 3 SONATAS AND HAVE NEVER TAKEN ONE THROUGH A CAR WASH. WHEN I FIRST GOT TO THE DEALERSHIP THE RECEPTIONIST AT THE SERVICE DEPT. SAID THEY HAD BEEN HAVING PROBLEMS WITH THAT PART, BUT THE SERVICE MANAGER TRIED DENYING IT. I HAVE BEEN TALKING TO OTHER SONATA OWNERS AND SOME HAVE EXPERIENCE A SIMILAR PROBLEM.WHEN I REPORTED IT TO HYUNDAI THEY FAILED TO TAKE ACTION. THE PHOTOS WILL SHOW THAT THE VERY SMALL SCREWS IN THE ELECTRICAL COMPONENT THAT ATTACH TO THE PLASTIC SHARK FIN COVER HAVE VERY LITTLE PENETRATION INTO THE SHARK FIN COVER. INCIDENT HAPPENED ON MAY 9, 2019, REPORTED IT ON MAY 10. I ENDED UP PAYING $353.03 FOR THE PART AND INSTALLATION. I AM SUGGESTING THAT THE WIND AT 75 MPH LIFTED THE PLASTIC COVER BECAUSE IT SOUNDED LIKE A RIPPING SOUND LIKE ONE SCREW AT A TIME. NOT ONLY DID IT CAUSE ME TO TAKE MY EYES OF THE ROAD, BUT THE PART FLYING BACK COULD HAVE POSED A SERIOUS SAFETY TO ANOTHER DRIVER DRIVING BEHIND ME. AND LIKE I MENTIONED THIS HAS HAPPENED TO OTHER OWNERS. I BELIEVE IT IS A DESIGN FAILURE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2017 Hyundai Sonata → · Every Sonata year → · How the figures are calculated →