Page 8 of 68 · complaints 351–400 of 3,380

2011 Hyundai Sonata complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Electrical System
Filed Jan 21, 2022CA

Everything worked good until I had to take my car to the dealer for knock sensor, air bag check, software update, and my engine was also part of the affected engine recall... well ever since then I have had to replace my car battery a few times and now I just invested in a battery charger because now my cars battery gets drained whether or not I use it? I asked the dealer on a couple of occasions to check out why my dash and lights flicker and shut off and come back on seconds later when I turn my lights on at night? also told the service writer that I noticed this happening when I used my turn signal, because I could notice the dash lights and head beams behave erratic and most dangerously? I know I was told more than once that they could not find nothing wrong and there were no codes either? I have to disconnect my battery now because of this dangerous issue and just gets very frustrating that now I have a car that sits there in my car port more than its driven nowadays but because car prices are high I really need my car repaired so that it could work safely like it used to before. I'm afraid that my car will catch on fire because of this and just wished that Hyundai Motor Corporation would look into this matter more seriously and more importantly find a solution for this big safety mater. I just finally got tired of all this that I have to go through and still probably wont ever hear of a safety recall for this big problem...

Structure › Body
Filed Jan 15, 2022NE

The rear passenger door will not open from the inside or outside. When my kids are in the back seat, they cannot get out that door and in the event of an emergency on the right side of the car, would be put at great risk not being able to open the left side passenger door. I had just opened the door to retrieve my backpack from the back seat and tried the door again and it was stuck. I unlocked the doors from the front seat and tried again to no avail. I went inside the car to try and open it and despite it being unlocked, it will not open. the interior latch feels like it is not moving anything when I try and open it, but the door acts like it is locked and cannot be opened with the handles. I have not taken it to the dealer yet, but plan to if I cannot fix it on my own.

Unknown or Other
Filed Jan 11, 2022200,000 milesMD

The contact owns a 2011 Hyundai Sonata. The contact stated that he purchased the vehicle last year with a new engine at 189,000 miles. Recently, the contact stated that while driving at 25 MPH, the vehicle began to stall, and an abnormal knocking sound was coming from the engine. There was no warning light illuminated. Due to the failure, he had the vehicle towed to a dealer where the engine was disassembled to diagnose the cause of the failure. The dealer requested the maintenance records for the vehicle; based on his available maintenance records, the dealer determined that the failure was caused by poor maintenance. The manufacturer was notified of the failure and referred him to another dealer for assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 200,000.

Engine
Filed Jan 10, 2022130,000 milesFL

The contact owns a 2011 Hyundai Sonata. The contact stated that the vehicle would not start after several attempts. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic who did not diagnose the vehicle but advised the contact that the failure was related to an unknown recall. The manufacturer was notified of the failure and informed the contact that her vehicle was included in NHTSA Campaign Number: 15V568000 (Engine). The vehicle was towed to the dealer who advised the contact that the parts for the recall repair were not yet available. The contact stated that the vehicle had remained at the dealer since October. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and offered to provide a rental car which required the contact to have a credit card, but she did not have one. The vehicle was not repaired. The failure mileage was approximately 130,000. Parts distribution disconnect. Consumer was contacted by dealer recalls for the repairs were completed. When consumer visited the website on March 27th to verify on any recalls on my vehicle in which there was one still showing not completed.

Electrical System
Filed Jan 10, 2022IL

Was driving fine for a few minutes, made a stop at a light then when I proceed to make my left turn, my steering wheel was completely hard to turn. A light EPS came on right away and I was able to move forward but made it completely hard to turn towards my destination. Drive my car home at 10 mph I could not steer my steering wheel

Air Bags
Filed Jan 4, 2022PR

The airbag sensor light will not turn off.

EngineFire
Filed Dec 30, 2021175,000 milesNY

The contact owned a 2011 Hyundai Sonata. The contact initially stated that while driving at various speeds, an abnormal, knocking noise would emit from the engine. The contact had taken the vehicle to the dealer where a knock sensor test was performed and the contact had the engine replaced under warranty. A few months later while driving at night at 35 MPH, smoke(color unknown) began to emit from the vehicle without warning as he noticed his feet getting warm. The contact then saw flames emit from the vehicle and immediately pulled over. The fire department was called to the scene and extinguished the fire(fire report unknown). Police also arrived at the scene and a police report was filed. No injuries were reported at the scene. The vehicle was totaled and towed to an independent body shop. The manufacturer was notified of the failure and offered the option of a settlement; a settlement had yet to be made. The failure mileage was approximately 175,000. The failure mileage on the new engine was approximately 10,000.

Latches/Locks/Linkages › Doors › Latch
Filed Dec 29, 2021195,000 milesCT

The contact owns a 2011 Hyundai Sonata. The contact stated that while operating the vehicle, the front driver’s and passenger’s side door locks would unlock causing the doors to open inadvertently. The vehicle was taken to the local dealer who diagnosed that the door latches needed to be replaced. The vehicle was not yet repaired. The manufacture was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was included in the NHTSA Campaign Number: 10V070000 (Latches/Locks/Linkages). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 195,000.

Steering
Filed Dec 27, 202121,000 milesCO

The contact owns a 2011 Hyundai Sonata. The contact’s mother stated while driving approximately 40 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with needing the EPS control unit replaced however, the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V190000 (Steering). The vehicle was then repaired but continued to experience the same symptoms. The manufacturer was informed of the failure and told the contact that they were unable to assist. The failure mileage was approximately 21,000.

Air Bags
Filed Dec 18, 2021TX

My airbag light will not go off . return the car back to the dealer . Car in the shop seen July 1 2021 and the dealer change my Sensor out three times, still the light stay on. One time the shop told me the wire harness was the problem, Recall in 2018 was to put a wire filter to help with the problem .

Engine
Filed Nov 29, 2021MD

THE CAR CUT OFF WITH NO WARNING SIGNS. NO LETTER WAS SEND TO ME FROM THE DVM STATING THAT I HAD A RECALL AND MY CAR JUST CUT OFF ON ME AND THE DEALERSHIP TELLING ME I HAVE TO COME OUT OF POCKET TO PAY FOR ENGINE THAT I NO KNOWLEGE ABOUT AT ALL OF THE SOFTWARE UPDATE

Engine
Filed Nov 28, 2021MD

I was driving my 2011 Hyundai Sonata home from work when without warning my car started making a rattling noise and slowing down. I was able to get out of traffic and luckily maneuver my car into the parking lot of a mechanic before it completely shut down. I tried multiple times to restart it and it would not turn over. I started checking things under the hood and when checking my oil noticed it was completely empty. Where did all my oil go? After being inspected by the mechanic he notified me that my engine had seized up and that it is a known issue with this year and model. I then had it towed to the dealership where it is still sitting to be looked at. It’s been a week of me being out of work due to not having a vehicle. When I asked about the known issue they stated that my VIN number is not listed as part of those affected. There were literally no warning lights until that morning when the engine light and oil light came on while I was coasting into the parking lot of the mechanic. If it would have been a busier part of the day I could have been in a serious accident. I am still without a vehicle waiting on the dealership to look at my car.

Engine
Filed Nov 19, 2021163,000 milesNM

The contact owns a 2011 Hyundai Sonata. The contact stated while driving 65 MPH, the vehicle stalled, almost causing a collision. The vehicle was towed to the dealer and diagnosed with engine failure from a damaged connecting rod and metal shavings in the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the engine replacement because the vehicle had a salvage title. The manufacturer informed the contact that the vehicle was previously repaired under Manufacturer Recall Number: 132 (GDI Engine Inspection/Replacement). The failure mileage was approximately 163,000.

Engine
Filed Nov 18, 2021125,595 milesNC

The contact owns a 2011 Hyundai Sonata. The contact stated that the vehicle experienced excessive oil consumption. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed with carbon build-up in the chamber. The vehicle was repaired but the failure recurred. Additionally, there were two oil consumption tests performed. The contact was informed about a complete engine tear down. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The approximate failure mileage was 125,595.

Engine
Filed Nov 7, 2021FL

While driving the car and accelerating the car literally stalled going down the street. I came to a complete stop it had died. No power or anything. I thought it was the starter but it wasn’t brand new starter. Come to find out the engine stalled. Lifted the hood nothing but burnt smelled and smoke. I’ve been catching [XXX] with this car. Helpppp me! It’s toooo many of us to be going through the same [XXX] thing and no ANSWERS! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Engine
Filed Nov 4, 2021CO

As I was driving the vehicle, I had just exited off of the highway and onto a ramp and as I tried to accelerate the speed back to the speed limit my vehicle made a knocking sound and stalled at about 40mph. It would not speed up and as I kept driving to attempt to get home we could hear different sounds coming from the engine. I made it home as the vehicle seemed to be ready to complete shut off but didn't. I took it into Hyundai and they said it could be the turbo, but were unsure. They state there are no recalls on the vehicle, but it seems that this is a common issue for others with the same vehicle. The engine is not good and I cannot drive my vehicle safely.

Fuel/Propulsion System
Filed Oct 29, 2021AZ

When fuel tank is quarter full, car shuts down when i make complete stops like on traffic lights or when turning. i have to turn it completely off and have gear on park and restart it

Engine
Filed Oct 28, 2021GA

I was driving my car regularly one day and out of nowhere my car just shut off. When I started it back up I heard a knocking noise and it got louder as I went faster. So I pulled over and checked to see where the sound was coming from and it came from the engine. So when I started the car back up, on the way home the car was hesitating to move right and kept jerking. I also noticed the engine light and engine oil light came one so I went to go check it out. When I did the shop said the engine is blown and that there are recalls on my type of car. When I searched to see if there was I found out my car had none. But the exact same thing that happens to those cars happened to mine.

Engine
Filed Oct 28, 202189,060 milesFL

The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at 45 MPH, the vehicle shut off without warning. Due to the failure, the contact had the vehicle towed to the dealer where they diagnosed the vehicle with engine failure due to a defective rod bearing. The manufacturer was notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 15V568000 (Engine). The vehicle had yet to be repaired and remained in possession of the dealer. The failure mileage was 89,060.

Power Train
Filed Oct 27, 202124,000 milesAL

The contact owns a 2011 Hyundai Sonata. The contact stated that while her husband was attempting to shift from drive to reverse, the gear shifter seized in the drive. The contact stated that the shifter cable had detached. The contact's husband informed the contact that a pin was missing from the shifter cable. The contact's husband opened the hood and shifted the gear manually with someone seated in the driver’s seat. The contact's husband was able to drive the vehicle to their residence. The dealer was made aware of the failure but informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.

Engine
Filed Oct 25, 2021MA

2011 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO ENGINE STALLING. THE CONSUMER STATED WITHIN A 3 MONTH PERIOD THE VEHICLE HAD A RAPPING NOISE COMING FROM THE ENGINE AND STALLING. IT WAS TAKEN TO THE DEALER. ON ANOTHER OCCASION, THE VEHICLE STALLED OVER 12 TIMES IN A 2 MILE TRIP. THE VEHICLE HAD TO BE PUSHED TO A REPAIR SHOP. THE CONSUMER INQUIRED ABOUT ANY RECALLS.

Steering
Filed Oct 20, 2021CA

UNKNOWN....Dome lights got switched and the car wouldnt turn back on after that.. Thought it was the alternator so a brand new one got put in it... Wasnt it.... Thought it was the battery terminal so got a brand new 1 of those... Not it.... Without the key being in the center console faub the car doesnt have power at all..... Car just wont start at all now.... So Really Unsure with what going on

Engine
Filed Oct 20, 2021FL

2011 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 15V-568. THE CONSUMER REQUESTED TO BE INCLUDED IN THE RECALL, AS THE VEHICLE HAS EXPERIENCED THE SAME FAILURE. THERE WAS METALLIC DEBRIS IN THE ENGINE CRANKSHAFT. THIS CAUSED THE ROD BEARINGS TO BE RESTRICTED OF OIL FLOW AND CAUSED MY ROD BEARINGS TO BE DAMAGED. THE ENGINE FAILED.

Electrical SystemFire
Filed Oct 18, 2021NV

On my 2011 hyundai sonata BOTH of my brake light bulbs and wiring caught fire and started smoking from the inside of my trunk. I have notified Hyundai of this and they refused to do anything about it even though it is an EXTREMELY dangerous issue that hyundai should fix free of charge!!!!! Now i have no brake lights on my vehicle because of this !!!!!!

Engine
Filed Oct 18, 2021FL

While driving, the engine suddenly stalled, causing my vehicle to roll to a stop in moving traffic. This put myself at risk, along with other drivers. There was no prior warning.

SteeringCrash
Filed Oct 14, 2021195,000 milesMD

The contact owns a 2011 Hyundai Sonata. The contact stated while driving at 70 MPH, the contact noticed the EPS warning light illuminated. The contact continued to drive but noticed the steering wheel of the vehicle was very loose causing the vehicle to swerve on the road. The contact lost automatic power steering which caused the contact to crash into a medium wall on the side of the road. The air bags did not deploy. There was no medical treatment at the scene. No one was injured. No police report was filed. The vehicle was towed to an independent mechanic who inspected the vehicle and diagnosed the failure as an electric issue with power steering that would need to be repaired by a local dealer. The vehicle was not repaired..The manufacturer was made aware of the failure. The failure mileage was approximately 195,000.

Steering › Column
Filed Oct 13, 2021NY

We just noticed a clunking/clicking sound when driving the vehicle over a bump. We took the car to the dealership to check it out and was advised that the steering column needed a replacement and that it's a known issue with the Sonata especially the 2011.

Engine
Filed Oct 6, 2021MO

I was driving my car on the highway and it suddenly shuddered while I was going 70+mph and the engine light came on and kept flashing. I had to pull off to the side of the road and call for service. I took my car to my local mechanic who told me it was a knock sensor issue and it had to go to the dealership for repair. I then had it towed to the dealership where they told me my motor needed to be replaced. The dealership had my car for almost 3 months to replace the motor. The next day after I picked up my car from the dealership for the engine replacement my battery quit, my headlights quit and my passenger side window motor quit. These were all working fine before the engine went out. Then on the Monday after my check engine light came on. I took it back to the dealer and they told me it was an EVAP sensor that needed to be replaced but wast part of the engine replacement so I had to pay for it to be repaired. They had my car for another week and replaced the sensor. One week exactly after getting it back for the 2nd time my check engine light came on again. The dealership told me it was the EVAP sensor again but they had to call technical support to get a plan to fix it. They told me it was perfectly fine to drive while they are waiting to hear what to do from technical support. The car is now parked in my driveway because I can not physically put gas in it and the one time I was able to put gas in it, I drove approx 120 miles on a full tank of gas and my low fuel light ca

Exterior Lighting
Filed Oct 4, 2021CA

All of the light wither short out or burn out all the time. I always have an out tail light . I’ve bought replacements at the dealer as well as auto zone. I have noticed many people also have this problem. We get tickets in California for this and half time I don’t even know it’s our because I just changed it 2 months ago. This is not normal and I have all of me receipts and could potentially get someone rear ended they short out it’s very strange !!!

Power Train
Filed Oct 4, 2021NC

My daughter and a passenger were driving our car at night October 3, 2021and the entire car suddenly and without notice began shaking and convulsing, became non responsive and all the electrical components and the engine went dead including inside lights, brakes, power steering and lighting system. It was nighttime and the traffic was medium but she was able to ease the vehicle onto the shoulder without incident but had a few close calls as drivers eased around her. They could have been severely injured by the traffic as it attempted to get past her on this narrow two lane road. The vehicle was towed to a mechanic who diagnosed that the engine had blown, was seized and locked up. He also mentioned that there is a recall for the 2011 Sonata and numerous problems such as this have been reported. We had no idea there was a recall on this vehicle. We are very concerned and upset that this incident could have caused severe injury to our daughter, her friend and other drivers around her. There were no prior notifications or signals with the car having any problems prior to this incident.

Suspension
Filed Oct 1, 2021TX

While I was driving in the access road I heard a pop and my car started making. A weird noise just for me to get out my car and my tire wasn’t straight it was dislocated I bought the car in april

Engine
Filed Sep 28, 2021SC

My daughter was headed to work this morning. She said that the car started making a noise and it got worse on the interstate. The warning lights came on and the acceleration was lost. Thank God she was able to pull off the interstate without getting hit. The car stalled and wouldn’t move. I called Geico to get the car towed. The mechanic said that the car shook when he started it. He inspected the car and said that it’s a rod in the engine. My daughter could have been seriously hurt. I didn’t realize that this was a recall

Engine
Filed Sep 24, 2021RI

All of a sudden heard engine knock, engine light came on and entire engine seized as i was pulling over to park because i was concerned for safety.

Engine
Filed Sep 23, 2021PA

My car stopped working it’s been done for about 6 months it just sitting in my driveway it won’t turn on I haven’t had a car in about 6 months because my car won’t turn on

Air Bags
Filed Sep 17, 2021FL

Air bag warning light came on while driving 9/16/2021(no collision or impact involved; no one in passenger seat). Mileage is about 110k. Have read a number of other owner complaints with similar information. Recall is not open; apparently already fixed, but clearly something is wrong. Concerned about non-deployment of air bags in the event of an accident.

Engine
Filed Sep 16, 2021RI

My engine keeps making a knocking sound. When I am driving it will reduce speed, and begins to idle while already driving. Which concerns me that these same issues occurred on my same year, make and model on my vehicle and some how Hyundai dealership will tell me that my car does not have a recall. 470,000 cars of the same year make, and model went in for exactly what my car is doing.

Unknown or Other
Filed Sep 14, 2021FL

This car had an open recall fixed a few years ago for EPS (electrical power steering). It is now same issue occurred and has ruined the starter. Mechanic can’t even turn it on to fix EPS. Hyundai is refusing to pay for starter. It’s due to their faulty EPS system!! So, the car can’t even be diagnosed for the EPS because of the bad starter. It’s extremely hard to drive and to turn because of EPS recall. It is not safe. They said they’d fix it since it was associated with previous recall now they are denying to pay for it. Hyundai case is 18735488. I have escalated the case with Hyundai but no one ever reached out to me. The car is just sitting at the Hyundai mechanic shop until they respond and pay for their faulty parts.

Suspension
Filed Sep 12, 2021IN

The rear crossmember bolt snapped off on the passenger side with no warning. It caused the rear passenger complete wheel assembly to breakaway and fold backwards.

Air BagsCrash
Filed Sep 11, 2021NC

No airbags deployed upon result of hitting a COW at 50mph. Airbags didnt deploy. Waiting to be overlooked by insurance adjuster. Highway patrol overlooked vehicle while filing a report. None.

Exterior Lighting
Filed Sep 11, 2021OH

Several people we know have the same issue as we do...the brake light wiring harness shorts out and keeps the lights from working and you can smack the side of the fender and it will work for a little while and go back off....my car was already inspected for this issue and it is an electrical issue. The headlights on our friends cars does it also.

Engine
Filed Sep 9, 2021GA

2011 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO ENGINE SAFETY RECALL.

Engine
Filed Sep 7, 2021140,000 milesTX

The contact owns a 2011 Hyundai Sonata. The contact stated that while his wife was driving 50 MPH, the vehicle lost motive power without warning. The vehicle was towed to two different independent mechanics on two separate occasions, and the mechanics informed the contact that there were recalls associated with the failure. Upon researching, the contact saw that there were five recalls associated with the VIN; NHTSA Campaign Number: 17V152000 (Seat Belts), 15V568000 (Engine), 18V137000 (Seat Belts, Air Bags), 15V759000 (Exterior Lighting), and 16V190000 (Steering). The vehicle was then towed to the dealer, but the dealer informed the contact that they would not perform the recall repairs since the vehicle was supposed to have the recall repairs performed in 2018 when the recall notifications were mailed. The contact stated that he purchased the vehicle three years ago and never received the recall notifications. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

Steering
Filed Sep 4, 2021WI

There is looseness/excessive play in the steering, causing a jerkiness motion side-to-side with minimal movement of the steering wheel. There is also a clunking noise when turning and when going over bumps in the road, sometimes the bumps cause the steering wheel to jerk to the side resulting in the car veering to the left or right. When this occurs traveling at a higher speed, I'm afraid it could result in either veering into the ditch or into oncoming traffic. I had my mechanic inspect the issue, thinking it was a suspension problem, but was informed it was a faulty "steering column flexible coupler" that is a known issue with this particular vehicle. This steering issue seems to be getting worse and worse by the day.

Fuel/Propulsion System
Filed Sep 4, 2021CA

I took my 2011 Hyundai Sonata 2.0L Turbo to my Hyundai Dealership and had several overdue recalls done, one being a complete engine replacement. Upon receiving vehicle again, I then took vehicle to Smog Check Center (California resident) and the vehicle failed in one category: Liquid Fuel Leak Check. I have read on NHTSA notices and other sites that certain 2011-2014 Sonata 2.0L Turbo and 2.4L engines are being recalled for this very issue: confirming high pressure fuel pipe was connected by Hyundai dealer to high-pressure fuel pump outlet during engine replacement (Recall 180). My VIN search states I have 0 open recalls though my vehicle appears to suffer from this exact issue.

Unknown or Other
Filed Aug 31, 2021IL

When I’m driving out of nowhere it will only go 20 miles an hour and I can put the gas petal to the floor it hesitates My shifter will get stuck in park and my brake lights stay on even when it’s in park

Engine
Filed Aug 25, 2021VA

Start losing speed cutting back overheating AC stop function then smoke from good and cut out Had it towed and seek what the problem is This occur on 08/24/2021 just purchase on July 7,2021 from dealer in Auto Land of Thornburg paid cash

EngineFire
Filed Aug 24, 2021187,479 milesTX

The contact owned a 2011 Hyundai Sonata The contact stated that while driving, the accelerator pedal locked up and the transmission was slipping. Smoke was detected and fire emerging from the engine. The check engine warning indicator light was illuminated. There were no reported injuries. A Police report was filed. The fire department extinguished the fire. The vehicle was towed to an unknown location. The local dealer was not contacted. The vehicle was not diagnosed or repaired The manufacturer was not notified of the failure. The insurance company deemed the vehicle a total loss. The failure mileage was 187,479. The VIN was not available.

Air Bags
Filed Aug 23, 2021NC

Airbag light is on.

Exterior Lighting
Filed Aug 23, 2021GA

Well my break lights keep burning out the whole harness and light part were the bulbs go burns and melted the harness completely on both sides I have had to replace them twice for both break lights The satellite antenna on the roof of the car is completely out and doesn’t get a signal The key keeps getting stuck in the ignition where the battery had to be disconnected to remove it

Steering
Filed Aug 20, 2021120,000 milesVA

The contact owns a 2011 Hyundai Sonata. The contact stated while her husband was driving 30 mph, the EPS warning light was illuminated, and the steering wheel became difficult to turn. The driver was able to continue driving to the residence. The contact stated she also experienced the same failure while driving. The contact took the vehicle to an independent mechanic and was informed it was an electronic failure. The contact towed the vehicle to local dealer, where it was diagnosed with needing the electronic steering assembly to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V190000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 120,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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