Page 6 of 8 · complaints 251–300 of 355

2012 Hyundai Santa FE complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Electrical SystemCrash
Filed Feb 16, 2015TX

VEHICLE INEXPLICABLY LURCHED AHEAD WHEN FOOT ON BRAKE, WENT OVER A CURB, THROUGH SOME GRASS AND INTO AND OVER A FIRE HYDRANT. WAS UNABLE TO STOP/CONTROL THE VEHICLE,. VEHICLE IS CURRENTLY UNDRIVEABLE AND AT THE BODY SHOP FOR REPAIRS. *TR

Electrical SystemCrash1 injured
Filed Feb 7, 20159,200 milesMA

ON 2/4/15, MY 2012 SANTA FE HAD AN UNEXPECTED SUDDEN ACCELERATION, RESULTING IN EXTENSIVE DAMAGE TO THE VEHICLE AND ME, THE DRIVER. I HAD BACKED INTO MY PARKING SPACE AT WORK FACING A BUSY ROAD AND WHILE RE-POSITIONING VEHICLE, GOING FROM REVERSE TO DRIVE, WITH MY FOOT ON THE BRAKE, THE CAR PROPELLED FORWARD, GOING THROUGH A 4 FOOT SNOW BANK AND INTO A STONE WALL. THE DRIVER AIR BAG DEPLOYED AND HIT ME DIRECT IN CENTER CHEST. ALL OF THIS OCCURRED IN ABOUT 2 SECONDS AND I HAD MY FOOT DOWN HARD ON THE BRAKE AND WAS ATTEMPTING TO PUT MY LEFT FOOT ON THE EMERGENCY BRAKE. *JS IT WAS A MIRACLE THAT I DID NOT HIT A PEDESTRIAN OR OTHER VEHICLE, WHICH WHEN I LATER PROCESSED THIS, WAS THE MOST FRIGHTENING PART.. AFTER GOOGLING THIS COMPLAINT, I WAS STUNNED TO SEE HOW MANY PEOPLE HAVE HAD SIMILAR INCIDENTS.

Electrical System
Filed Nov 25, 201469,500 milesFL

WHETHER THE VEHICLE IS RUNNING IDLE OR DRIVING AT ANY SPEED, THE AC IS MANUALLY TURNED OFF WITHIN 30 TO 60 SECONDS THE AC WILL TURN ON BY ITSELF. THIS IS AN ELECTRICAL ISSUE THAT COULD CAUSE A FIRE, PROPERTY DAMAGE, A CRASH, OR FATALITY AND SHOULD BE ADDRESS BY THE MANUFACTURE. *TR

Electrical System
Filed Nov 21, 201443,000 milesLA

WAS MAKING LEFT HAND TURN, CAR JUST DIED, NO WARNING AND NO LIGHTS CAME ON. COASTED TO STOP AND CAR STARTED RIGHT UP[. ANOTHER TIME LEAVING PARKING LOT CAR STARTED WAS RUNING FINE THEN LOST SPEED, COULDN'T GO OVER 25 MPH TOOK CAR TO HYUNDAI SHOP AND THEY CKECK CAR AND THEY DID ALL THE CHECKS AND REPAIRS AND SAID CAR SHOULD BE OK. TICKET #[XXX]. ALSO CALLED HYUNDAI COMPANY AND REPORTED THE INCIDENT TO THEM,, CASE #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine
Filed Nov 11, 201415,960 milesNC

DRIVING DOWN THE STREET AND WITHOUT WARNING THE CAR JUST DIED. I DIDN'T KNOW WHAT WAS GOING ON AS NO LIGHTS APPEARED BUT THE STEERING WAS VERY DIFFICULT AND I REALIZED THE CAR JUST STOPPED RUNNING FOR NO REASON. IT WAS VERY ALARMING SINCE I WAS IN THE MIDDLE OF THE ROAD DRIVING. NOT STOPPED OR TURNING. LUCKILY THERE WERE NO CARS BEHIND ME BUT HAD I BEEN ON A BUSIER ROAD OR GOING AT A HIGHER SPEED, IT COULD HAVE BEEN EXTREMELY DANGEROUS AND EVEN MORE SO FOR AN INEXPERIENCED DRIVER. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS CAR NOW. *TR

Electrical System
Filed Sep 29, 20148,000 milesCT

TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE ENGINE AND THE VEHICLE WOULD RESUME NORMAL OPERATION. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS AND THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE AND NO REPAIRS WERE PERFORMED. THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOTIFIED, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 8,000.

Engine
Filed Sep 21, 201424,870 milesCA

ON TWO SEPARATE OCCASIONS, MY 2012 HYUNDAI SANTA FE STALLED, FOR NO APPARENT REASON, CAUSING LOSS OF STEERING, WHEEL CONTROL, AND BRAKES. ON THE FIRST OCCASION, I WAS DRIVING THROUGH A MALL PARKING LOT. WHILE MAKING A LEFT TURN AND ATTEMPTING TO DRIVE DOWN A ROW OF PARKING SPOTS, MY CAR STALLED AND I WAS UNABLE TO TURN THE STEERING WHEEL, BRAKE OR GUIDE THE VEHICLE. ON THE SECOND OCCASION, I WAS TURNING LEFT DOWN THE STREET TO MY HOME. AGAIN, WITHOUT WARNING, THE CAR STALLED, VARIOUS LIGHT ELIMINATED ON THE DASH, AND I LOST COMPLETE CONTROL OF THE VEHICLE. I HAD NO ADVANCED WARNING AND THE CAR OTHERWISE SEEMED TO BE RUNNING NORMALLY. *TR

Seat Belts
Filed Aug 21, 20146,000 milesMD

THE MIDDLE SEAT (PASSENGER) DRIVER'S SIDE SHOULDER SEAT BELT CAME APART WHEN A PASSENGER TRIED TO BUCKLE UP. THE PASSENGER PULLED THE SHOULDER STRAP OUT TO PULL AROUND AND BUCKLE TO THE SEAT LATCH WHEN THE LATCH PLATE JUST SLIDE RIGHT OFF OF THE BELT. THERE WAS NOTHING SECURING THE SHOULDER STRAP. IT JUST CAME APART. I WENT TO THE DEALERSHIP TO HAVE THE PROBLEM CHECKED OUT AND FIXED AS I WAS CERTAIN IT WOULD BE COVERED UNDER THE CAR'S WARRANTY. I WAS SHOCKED TO FIND OUT THAT I WOULD HAVE TO PAY A COUPLE OF HUNDRED DOLLARS TO HAVE THE SEAT-BELT FIXED! HOW COULD THE DEALER/MANUFACTURER NOT BE RESPONSIBLE FOR A SEAT-BELT MALFUNCTION? I STILL HAVE THE SEAT-BELT PROBLEM AS I BELIEVE THAT HYUNDAI SHOULD FIX IT AND NOT CHARGE ME. IF THIS HAPPENED TO ME, THEN I FEEL THAT IT PROBABLY HAS HAPPENED TO OTHER VEHICLE OWNERS SO I AM TRYING TO FIND OUT IF THIS IS A WIDER SPREAD PROBLEM THAN JUST A FLUKE WITH ME. *TR

Engine
Filed Aug 20, 201430,000 milesCA

FIRST TIME THE INCIDENT HAPPENED I WAS DRIVING ABOUT 20 MPH, AND AS I MADE A LEFT TURN THE CAR DIED COMPLETELY. NO CONTROL OF STEERING AND HAD TO BRAKE VERY HARD TO GET THE CAR TO STOP. PUT IT IN PARK AND CAR STARTED RIGHT UP AGAIN. LUCKILY NO OTHER CARS WERE AROUND ME. IT HAPPENED AGAIN ABOUT 1 MONTH LATER AFTER MAKING A LEFT TURN AGAIN. TOOK THE CAR TO THE HYUNDAI SERVICE DEALER AND HE REPLACED THE THROTTLE BODY AND CLEANED ALL THE GROUNDS. THE CAR RAN GREAT FOR ABOUT 6 MONTHS AND ABOUT 3 MONTHS AGO I WAS DRIVING ON A FREEWAY OFF RAMP GOING ABOUT 25 MPH AND THE CAR COMPLETELY DIED AGAIN. I PUT THE CAR IN NEUTRAL AND TURNED IGNITION ON AND IT STARTED RIGHT UP. ONE MORE INCIDENT OCCURRED, 2 WEEKS AGO, WHILE SLOWING TO A STOP SIGN THE CAR DIED AGAIN. I EVEN CHANGED TO A HIGHER GRADE GAS. BUT I AM STILL HAVING THE SAME PROBLEM. I FEEL UNSAFE AND INSECURE DRIVING THIS VEHICLE. I DON'T THINK HYUNDAI CAN FIGURE OUT HOW TO SOLVE THIS PROBLEM WITH THESE SANTA FE'S. WE WILL BE TAKING THE CAR BACK TO THE HYUNDAI SERVICE CENTER AGAIN NEXT WEEK. *TR

Engine
Filed Aug 7, 20141,000 milesCA

WE EXPERIENCE A FEELING OF LOSS OF POWER AND ALMOST STALLS WHILE TRYING TO MAKE LEFT OR RIGHT HAND TURNS FROM A COMPLETE STOP. IT HAS HAPPENED SINCE WE PURCHASED CAR IN 2012 BUT SO INTERMEDIATELY THAT WE WOULD JUST TRY AND EXPLAIN IT AWAY (WE CAME UP WITH OH - WE ARE TRAVELING IN THE MOUNTAINS, GOT BAD GAS, WEATHER HOT, WEATHER COLD, MAYBE I IMAGINED IT) BUT WHEN I ALMOST GOT HIT IN THE SIDE TOOK IT IN TO DEALER AGAIN. THEY HAVE HAD IT 4 TIMES FOR THE SAME TROUBLE AND UNTIL THE LAST VISIT COULD NOT DUPLICATE IT - DEALER IN JUNE 2014 KEPT CAR MANY DAYS AND THEN I RECEIVED A CALL FROM SERVICE MANAGER WHO ASKED IF I BRAKED LEFT FOOTED - WELL YES I DO AS MY HUSBAND DOES. HE SAID THEY COULD DUPLICATE THE PROBLEM ONLY WHEN THEY LEFT FOOTED BRAKED AND THEIR SOLUTION WAS TO NOT DO THAT. I ASKED SOME MORE QUESTIONS, BASICALLY WHY THAT WOULD MAKE A DIFFERENCE SINCE WE HAVE ALWAYS DONE IT. HE SAID SINCE THE TOYOTA PROBLEMS THE SENSORS IN CARS ARE MORE SENSITIVE? I TOLD HIM THERE ARE OVER 80 COMPLAINTS WITH THE ODI FOR SAME PROBLEM IN 2012 SANTA FE - HE SAID OH THAT IS A DIFFERENT PROBLEM - I READ ALL OF THEM - TROUBLE SOUNDS THE SAME TO ME. WE RESEARCHED THIS CAR BEFORE BUYING - NOTHING IN THEIR ADVERTISEMENTS, PAPERWORK OR ON THE NET SAID LEFT FOOTED BRAKING WILL CAUSE YOUR CAR TO STALL - WE WOULD NOT HAVE PURCHASED IT HOWEVER, I AM NOT EVEN POSITIVE THAT IS THE PROBLEM. I DID ALSO OPEN A COMPLAINT WITH HYUNDAI - THEY DENIED A CLAIM OF A LEMON CAR AND SAID TO JUST TO STOP BRAKING LEFT

Vehicle Speed Control
Filed Aug 4, 2014PA

SUBMISSION FROM CONGRESSMAN THOMPSON ON BEHALF OF CONSTITUENT RE 2012 HYUNDAI SANTA FE DEFECTS. *SMD THE CONSUMER STATED ON TWO SEPARATE OCCASIONS, THE VEHICLE BEHAVED AS IF, IT WERE IN NEUTRAL, ALTHOUGH THE GEAR SHIFT WAS IN DRIVE AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER WAS ABLE TO FIND A DEALER, WHERE THEY APPLIED AN APPROVED UPDATE TO THE COMPUTER BOARD. THE VEHICLE PERFORMED AS DESIGNED FOR THE NEXT 500 MILES. THE CONSUMER EXPERIENCED FOUR SIMILAR FAILURES, WHILE DRIVING ON THE PARKWAY. THE CONSUMER WENT TO ANOTHER DEALER, AND THEY REPLACED THE THROTTLE. THE CONSUMER HAS SINCE DRIVEN 1,000 MILES, WITH NO PROBLEM.

Steering
Filed Jul 16, 201444,332 milesNJ

WHEN MAKING A RIGHT HAND TURN AT SLOW SPEED THE CARS STALLS OUT. TODAY 7/16 IS THE 3RD TIME THIS HAS HAPPENED. THE SAME EVENT HAPPENED TWICE IN THE SAME WEEK ABOUT 6 MONTHS AGO THEN NOT AGAIN. THIS SOUNDS TOO SIMILAR TO THE PROBLEMS W/ GM CARS. *TR

Engine and Engine Cooling
Filed Jul 16, 201422,650 milesNY

HIGHWAY DRIVING AT 55MPH, COMPLETE AND TOTAL LOSS OF DRIVE TRAIN AND ENGINE POWER, CHECK ENGINE LIGHT ILLUMINATES. NO THROTTLE CAPABILITY. ENGINE REDUCES TO IDLING SPEED, BUT TRANSMISSION STAYS ENGAGED. VEHICLE SLOWS DOWN AND DRIVER PULLS OFF ROAD. ALL ELECTRONICS APPEAR TO WORK. GAS PEDAL HAS NO INTERACTION WITH ENGINE THROTTLE. REQUIRED TOW OFF HIGHWAY TO HYUNDAI DEALER. HYUNDAI DEALER REPAIRED PROBLEM WITH COMPUTER REVISION UPDATE. TSB UNKNOWN.

Engine
Filed Jul 11, 20145,000 milesNY

TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 6,520. UPDATED 09/02/14*LJ

Power Train
Filed Jul 8, 201434,100 milesMA

WHILE BACKING OUT OF A PARKING SPACE THE CAR SLOWED DOWN AND THEN STOPPED ON ITS OWN, I PRESSED THE GAS AND NOTHING HAPPENED, I THEN SHIFTED TO FORWARD AND THE TRANSMISSION SLAMMED INTO GEAR VIOLENTLY, BUT APPEARED TO FUNCTION NORMALLY. I DID NOTICE AFTERWARD THAT THE "ECO" INDICATOR DID NOT WORK WHILE DRIVING AT ANY SPEED. I LATER STOPPED AND RESTARTED THE ENGINE AND IT APPEARED TO FUNCTION NORMALLY AND THE "ECO" LIGHT CAME BACK ON. I PREVIOUSLY HAVE HAD PROBLEMS WITH SUDDEN ACCELERATION WHEN STOPPED AND THE DEALER HAS NOT FOUND ANY PROBLEMS OR MADE ANY REPAIRS. *JS

Seat Belts
Filed Jul 5, 2014MD

A PASSENGER IN THE BACK SEAT WENT TO PUT ON HER SEATBELT AND FOUND THAT THE SHOULDER HARNESS JUST CAME APART MAKING IT COMPLETELY UNUSABLE AND UNSAFE. I WENT TO THE DEALER, FITZGERALD HYUNDAI AND REPORTED THE PROBLEM, EXPECTING THEM TO FIX IT BUT I WAS TOLD IT WAS MY PROBLEM AND I WOULD HAVE TO PAY TO HAVE IT FIXED. I WAS SHOCKED AS I BELIEVED THAT A SEAT BELT MALFUNCTION WAS A SAFETY ISSUE THAT ANY DEALER WOULD TAKE IMMEDIATE RESPONSIBILITY FOR. WHEN I INSISTED THAT THE I DID ABSOLUTELY NOTHING TO CAUSE THE MALFUNCTION AND THE DEALERSHIP SHOULD FIX IT I WAS TOLD THAT THEY WOULD HAVE TO CHECK IT OUT WITH A HIGHER MANAGEMENT LEVEL AND WOULD GET BACK TO ME. I HAVE HAD NO FOLLOW UP FROM FITZGERALD. I FOLLOWED UP TWICE BY EMAIL ONCE USING THEIR OWN WEBSITE FORM HOPING THAT WOULD GET A RESPONSE, BUT STILL NOTHING. I AM NOW CONCERNED THAT THIS ISSUE WITH THE SEATBELT MAY BE A PROBLEM WITH OTHER HYUNDAI OWNERS SO I AM REPORTING THE PROBLEM. I DO NOT USE MY BACK SEAT FOR PASSENGERS VERY OFTEN BUT NEVERTHELESS I FEEL A SEATBELT MALFUNCTION IS A SAFETY CONCERN OF HIGH PRIORITY AND SOMETHING THAT A DEALER SHOULD TAKE CARE OF IMMEDIATELY AND THERE SHOULD BE NO DISPUTE! *TR

Vehicle Speed Control
Filed Jul 1, 201438,000 milesMA

TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE WARNING INDICATOR. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED TWO TIMES AND THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER EACH TIME. THE COMPUTERIZED SYSTEM WENT INTO THE LIMP MODE WHICH CAUSED THE THROTTLE BODY SENSOR TO FAIL. THE VEHICLE WAS REPAIRED ON THE TWO SEPARATE OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 08-20-14 *BF UPDATED 09/3/2014 *JS

Engine and Engine Cooling
Filed Jul 1, 201420 milesMO

THIS INCIDENT HAS HAPPENED 3 TIMES SO FAR. WHILE DRIVING I START TO REDUCE SPEED. THE SPEED GETS DOWN TO ABOUT 20-25 MPH AND THE VEHICLE COMPLETELY LOSES ALL POWER. IT JUST SHUTS DOWN IN THE MIDDLE OF DRIVING. THERE IS NO POWER STEERING OR ANYTHING. I TURN THE IGNITION TO START THE CAR AGAIN AND IT STARTS NO PROBLEM. I MAY NOT HAVE THE PROBLEM AGAIN FOR ANOTHER MONTH OR SO. THIS IS A VERY DANGEROUS AND SCARY SITUATION. I PRAY TO GOD THAT IT DOESN'T HAPPEN WHILE I'M TRAVELING DOWN THE HIGHWAY. I ASKED HYUNDAI ABOUT IT AND THEY DIDN'T SEEM TO BE TOO CONCERNED. THEY SAID THERE WEREN'T ANY RECALLS BUT I COULD BRING IT IN TO GET CHECKED OUT. *TR

Electrical System
Filed Jun 26, 201440,000 milesNC

AFTER DRIVING TO WORK (APPROXIMATELY 27 MINUTES AT SPEEDS UP TO 70+) I PULLED INTO MY WORK PARKING LOT LIKE I HAVE DOWN THOUSANDS OF TIMES BEFORE. I PROCEEDED TO MAKE A RIGHT TURN AND ALL POWER FAILED ON VEHICLE. THE RADIO DISPLAY WENT DEAD AND THE CAR STOPPED MID TURN. IT WAS ALMOST LIKE WHEN YOUR POWER GOES OUT AT HOME DURING A STORM. I TRIED SHIFT THE CAR TO SEE IF IT WOULD WANT TO START BACK UP BUT IT DIDN'T LET THE KEY GO ALL THE WAY TO THE RIGHT LIKE YOU WOULD TO NORMALLY CRANK A VEHICLE. THE PANEL ILLUMINATED ALL ICONS AND LIGHTS (SIMILAR TO A POWER OUTAGE). I TRIED TO START THE CAR A FEW MORE TIMES WHEN FINALLY IT TURNED OVER AND I PULLED TO THE NEAREST PARKING SPACE. I IMMEDIATELY CALLED THE DEALERSHIP AND EXPLAIN WHAT HAPPENED. I HAD ROADSIDE TOW IT TO THE DEALERSHIP (SPORT DURST). AFTER HAVING THE VEHICLE ALL DAY, I ARRIVED THERE SLIGHTLY BEFORE 5PM TO DISCUSS WHAT WAS FOUND. THEY PROCEEDED TO SHOW ME A PRINT OUT OF THE COMPUTER READING WHERE IT HAD NO "CODES" PRESENT. I WAS THEN TOLD IF THEY DON'T HAVE A CODE, THEY DON'T KNOW WHERE TO LOOK FOR THE ISSUE. I THEN EXPLAINED THAT I WAS LUCKY THIS TIME THAT I WAS NOT IN TRAFFIC OR THAT ANOTHER CAR WASN'T BEHIND ME OR THAT IT WASN'T AT NIGHT IN AN UNSAFE AREA BUT AS A CAR OWNER WHY AM I EXPECTED TO ROLL THE DICE WITH MY SAFETY?? WHY CAN'T THEY DO WHAT IT TAKES TO GET TO THE BOTTOM OF THE ISSUE. I DON'T LIKE BEING AT ANY DEALERSHIP WASTING MY EVENING HAGGLING WITH THEM MORE THEN THEY DO. THEREFORE I HAVE NO REASON TO MAK

Structure › Body
Filed Jun 24, 20148,000 milesNC

AFTER DRIVING THE VEHICLE FOR APPROXIMATELY 7500 MILES I NOTICE AN UNPLEASANT ODOR THAT SMELLS LIKE MELTED PLASTIC. IT'S NOT THE NEW CAR SMELL AND AT TIMES IT CAN MAKE ONE NAUSEOUS. IT IS INTENSIFIED WHEN ACCELERATED. AUGUST 2012 (PURCHASED THE VEHICLE JUNE 2012) REPORTED THE SMELL TO THE HYUNDAI SERVICE DEPARTMENT AT SPORT DURST. I WAS INFORMED THAT POSSIBLY A "PLASTIC BAG" HAS GOTTEN STUCK ON THE BOTTOM OF THE CAR AND WILL BURN OFF. DECEMBER 2012, I ONCE AGAIN INFORMED THEM OF THIS UNCOMFORTABLE SMELL. I CAN NOT RIDE IN THE VEHICLE WITH THE OUTSIDE AIR COMING IN BECAUSE I CAN SMELL THE MELTED PLASTIC NO MATTER WHAT STATE, CITY, OR TIME OF DAY THE NAUSEATING SMELL IS THERE. THE CABIN AIR FILTER HAS BEEN CHANGED, THE OIL HAS BEEN CHANGED AND THE WAY I DRIVE HAS BEEN CHANGED AND EVEN UNDER VERY SLOW ACCELERATION THE SMELL IS THERE. THE VEHICLE WAS TAKEN IN JUNE 2013 AND STILL NOTHING HAS BEEN DONE. I NOR OTHER PASSENGERS OR OTHER DRIVERS SHOULD NOT HAVE TO SMELL THIS BURNT SMELL. *TR

Service Brakes
Filed Jun 16, 201472,917 milesCA

MY FAMILY HAS A 2012 HYUNDAI SANTA FE. WE STARTED EXPERIENCING PROBLEMS WITH THE VEHICLE STALLING WHILE DRIVING IN 2013. THE CAR STALLED MULTIPLE TIMES ON CITY STREETS AND ONCE ON THE HIGHWAY. WHEN THE CAR STALLS, THE DRIVER LOSES POWER STEERING AND BRAKES. IT IS A VERY DANGEROUS SITUATION. AFTER THE THIRD TIME THE CAR STALLED WE TOOK IT IN FOR SERVICE IN APRIL OF 2013 TO THE LOCAL HYUNDAI DEALERSHIP. THE TECHNICIAN RAN A COMPLETE DIAGNOSTIC AND SAID HE COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. WE REFUSED TO TAKE THE CAR AT THAT TIME AND INSISTED ON MORE TESTING. THEY DID FIND A PROBLEM. THEY REPLACED/REPAIRED THE ETC-ACTUATOR AND GASKET-THROTTLE BODY. THE CAR RAN FINE UNTIL LAST WEEK WHEN IT STARTED THE SAME PROBLEMS AGAIN. IT HAS STALLED FOUR TIMES IN THE LAST WEEK. THE LATEST STALL HAPPENED TODAY WHEN MY GIRLFRIEND WAS DRIVING THE CAR AT AROUND 30 MPH. IT ALSO STALLED LAST NIGHT WHEN I WAS DRIVING IT HOME AT ABOUT 25 MPH. I WAS ABLE TO GET TO THE SIDE OF THE ROAD AND PUT THE CAR IN PARK. I TURNED THE KEY AND IT STARTED RIGHT UP AGAIN. WHEN IT STALLED ON ME, I LOST POWER STEERING AND POWER BRAKES. THE TIME OF THE INCIDENT WAS 9:48PM AND THE MILEAGE ON THE CAR WAS 72,917. IT WAS VERY SCARY. WE ARE TAKING CAR TO HYUNDAI DEALERSHIP TODAY FOR REPAIRS. WE DO NOT WANT TO DRIVE THIS CAR ANYMORE. IT IS UNSAFE AND A HAZARD. *TR

Engine
Filed Jun 10, 201424,741 milesMA

TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THE VEHICLE STALLED AS ALL INDICATORS LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ECM CARBURETOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE HAS RECURRED SEVERAL TIMES. THE FAILURE AND CURRENT MILEAGE WAS 24,741.

Engine and Engine Cooling
Filed Jun 10, 201422,985 milesCT

1ST OF MANY TOTAL ENGINE DE-POWERMENTS HAPPENED AT A STOP SIGN, GOING APPROX.15 MPH. I HAD FILLED THE GAS TANK AND AT THE FIRST STOP SIGN I CAME TO, THE ENGINE CHECK LIGHT CAME ON; AND IT DIED, POWERLESS. I COASTED TO MY DESTINATION (LESS THAN A BLOCK AWAY) AND CALLED MY SERVICE REP AT DANBURY HYUNDAI (CT). SHE TOLD ME IT WAS DUE TO AN INCORRECT GAS CAP REPLACEMENT, TO UNDO THE GAS CAP AND START THE CAR. IT WORKED. AFTER THE FIRST EPISODE, THIS ABSOLUTE POWERING DOWN OF EVERYTHING, BRAKE, STEERING, CONTROL; HAPPENED SO OFTEN, IT BECAME ROUTINE. GAS TANK FILLING HAD NO BEARING-BUT IT HAPPENED AT STOP LIGHTS OR STOP SIGNS, SO I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, PUT THE CAR IN PARK AND RESTART IT. ALL THAT CONFIDENCE EVAPORATED YESTERDAY. I WAS DUE TO GET ON THE HIGHWAY AND DRIVE ABOUT 45 MINUTES ON A COMBINATION OF HIGHWAY AND THRUWAY TO MY DAUGHTER'S. I WAS ON A BUSY LOCAL ROAD THAT PASSES THROUGH DANBURY WHEN THE CAR'S ENGINE LIGHT CAME ON, WITHOUT ME BEING AT A STOP SIGN OR RED LIGHT, OR EVEN BRAKING FOR ANY REASON, AND I LOST ALL CONTROL OF THE VEHICLE. THIS HAPPENS SO SUDDENLY, I MIGHT ADD, THAT YOU HAVE NO TIME TO EVEN ACTIVATE THE EMERGENCY FLASHERS, OR DO ANYTHING BESIDES GRAB THE WHEEL WITH BOTH HANDS AND TRY TO GET OVER AS FAR TO THE RIGHT AS POSSIBLE TO AVOID BEING HIT FROM BEHIND. I NARROWLY ESCAPED BEING REAR ENDED BY A DUMP TRUNK DIRECTLY BEHIND ME. I PUT THE CAR INTO PARK, STARTED IT UP, AND CALLED MY SERVICE DEPT. AT HYUNDAI. I EXPLAINED THAT THIS HAPPE

Engine
Filed Jun 8, 201410,628 milesNY

VEHICLE DRIVEN SHOPPING CENTER (APPROXIMATELY 15 MI.) UPON LEAVING VEHICLE STALLED GOING APPROXIMATELY 15 MPH. STEERING CUT OUT AND DIFFICULT, BUT WAS ABLE TO GET TO THE SIDE OF THE ROAD. WAS ABLE TO RESTART VEHICLE AFTER APPROXIMATELY 3 MINUTES. GAS WAS PURCHASED APPROXIMATELY 1 WEEK PRIOR AND VEHICLE RAN FINE. WILL TAKE TO THE DEALER, BUT BASED ON OTHER REPORTS I DO NOT EXPECT THEM TO FIND ANY PROBLEMS. *TR

Vehicle Speed ControlCrash
Filed Jun 1, 201465,000 milesMD

I WAS TURNING RIGHT INTO A PARKING SPACE, APPLIED THE BRAKES AND THE VEHICLE SURGED/ACCELERATED. IT WENT OVER A CURB AND HIT ANOTHER VEHICLE. WHEN IT STOPPED I LOOKED DOWN AND MY FOOT WAS INDEED ON THE BRAKES, TO THE FLOOR. A SIMILAR THING HAPPENED TWICE BEFORE. I WAS TURNING ONTO ANOTHER STREET AND THE CAR FELT LIKE IT SURGED. FORTUNATELY BOTH TIMES THERE WAS NO ONE IN THE OTHER LANE OR IN FRONT OF ME. *TR

Service Brakes
Filed May 29, 201425,000 milesFL

AFTER PERFORMING A BRAKE INSPECTION I NOTICE DEEP GROOVES WITHIN THE REAR BRAKE ROTORS. THIS IS NOT ONLY PREMATURE BRAKE WEAR BUT THIS IS DUE TO THE REAR BRAKE CALIPERS LOCKING UP. *TR

Engine
Filed May 26, 201412,250 milesMA

THIS IS THE SECOND INCIDENT. THE FIRST WAS IN SEPTEMBER 2013. BOTH TIMES I WAS TRAVELING AT 15 MPH WHEN THE CAR ENGINE STALLED AND I LOST STEERING POWER AND BRAKING POWER. I WAS ABLE TO PULL OVER TO SIDE OF ROAD AND PUT CAR IN PARK IT THEN RESTARTED. ENGINE WARNING LIGHT CAME ON BOTH TIMES. I CALL HYUNDAI CUSTOMER SERVICE AND WAS TOLD TO HAVE CAR TOWED TO CLOSEST DEALER WHICH IS OVER 60 MILES FROM ME. THEY ARE NOT SURE IF I WILL BE REIMBURSED FOR TOWING FEES THIS FAR. *TR

Engine
Filed May 11, 201418,982 milesMA

DRIVING APROX 20 MPH, WITH NO WARNING ENGINE SHUTS DOWN, UNABLE TO STEER. SECOND TIME WAS DRIVING AT 40 MPH. THIS HAS HAPPENED THREE TIMES. DEALER CANNOT FIND OR REPRODUCE PROBLEM. *TR

Power Train
Filed May 6, 20147,000 milesNY

FIRST TIME AT A TRAFFIC LIGHT WAITING TO MAKE A LEFT TURN OFF A MAJOR ROADWAY. POWER SHUT OFF, ENGINE AND BATTERY LIGHT WENT ON. UNABLE TO PUT GEAR SHIFT IN PARK. AFTER A MINUTE WAS ABLE TO TURN THE ENGINE OFF AND THEN RE-START CAR. MADE A COMPLAINT TO THE DEALERSHIP. A FEW MONTHS AFTER IT HAPPENED AGAIN. THIS TIME ON THE HIGHWAY. TOOK IT STRAIGHT INTO THE DEALERSHIP. THEY KEPT IT FOR A COUPLE OF DAYS. DIAGNOSIS A LOOSE CONNECTION. AGAIN SAME SCENARIO A COUPLE OF MONTHS AFTER. WAS TOLD THEY COULDN'T FIND ANYTHING WRONG IT. AGAIN - A FEW MONTHS AFTER SAME THING. THIS TIME THE BATTERY WAS CHANGED. AGAIN IT HAPPENED. THIS PAST 2 WEEKS IT HAS BEEN OCCURRING MORE OFTEN. TOOK IT IN AND WAS TOLD THEY UPGRADED THE SYSTEM. EXACTLY 5 DAYS AFTER WHILE MAKING A RIGHT TURN ON A ONE-WAY STREET, THE POWER WENT OFF. I BARELY AVOIDED AN ACCIDENT. BY SHEER FORCE I WAS ABLE TO AVOID RUNNING RIGHT INTO ANOTHER VEHICLE WHICH WAS PARK BY STEERING THE CAR INTO THE OPPOSITE DIRECTION. WHAT WAS MOST UPSETTING THERE WAS A CHILD IN THE CAR WITH ME. THIS IS A LEASE VEHICLE AND I CAN'T GET OUT OF THE CONTRACT. *TR

Fuel System, Gasoline
Filed Apr 26, 201426,400 milesNJ

ENGINE LIGHT COMES ON. HAS HAPPENED THREE CONSECUTIVE DAYS. WITHIN INITIAL 10-MINUTES OF DRIVING, CAR BUCKED/SURGED AND ENGINE LIGHT APPEARS. CAR WOULD NOT ACCELERATE IN ONE INSTANCE. PRESSING GAS PEDAL HAD NO EFFECT. COULD ONLY COAST TO DEALERSHIP MAINTAINING WHATEVER SPEED I HAD BY HAVING THE CAR IN DRIVE AND IDLING. VERY UNSAFE TO BE UNABLE TO ACCELERATE. HYUNDAI DEALER 'FIXED' PROBLEM BY DOING A SOFTWARE UPDATE. IN NO CASE WOULD IT SEEM PLAUSIBLE THAT THE SOFTWARE IS CODED TO DISABLE THE ACCELERATION. THE SOFTWARE UPDATE DID NOT MAKE THE ISSUE GO AWAY. FOLLOWING DAY, THE CAR BUCKED/SURGED AGAIN AND THE LIGHT CAME ON. CAR NOW LEFT AT DEALERSHIP AGAIN FOR THE THIRD TIME. *TR

Service Brakes
Filed Apr 24, 201423,000 milesCA

PLEASE INVESTIGATE THE HYUNDAI LINE OF CARS. I WAS DRIVING THIS CAR THAT I OWNED. I HAD JUST DRIVEN 140 MILES, AND I WAS ON CITY STREETS MAKING MY WAY TO THE INLAWS. I STOPPED AT A STOP SIGN AND AS I ACCELERATED AND PROCEEDED TO MAKE A RIGHT TURN ON TO ANOTHER CITY STREET, THE ENGINE COMPLETELY DIED. I NOTICED IT WHEN MY POWER STEERING LOCKED UP, I HAD NO BRAKES AND I WAS HEADED RIGHT TOWARD A HOME'S FRONT DOOR. I WAS ABLE TO STOP THE CAR WHEN IT HIT THE CURB DEAD ON. I THEN PUT THE CAR IN TO PARK AND TURNED THE CAR BACK ON AND IT FIRED UP RIGHT AWAY. I REALLY BELIEVE THAT HYUNDAI HAS THE SAME PROBLEM AS GM. THERE WAS NOTHING WRONG WITH THE CAR AFTER THAT AND I COULD NOT DUPLICATE THE INCIDENT. I TRADED THE CAR IN A FEW DAYS LATER BECAUSE I REFUSE TO DRIVE IT. IF YOU GOOGLE THE PROBLEM, I WAS ABLE TO TRACE IT BACK AT LEAST 11 YEARS. HOW CAN YOU TRUST A CAR THAT WHERE THE ENGINE WILL JUST TURN OFF SPORADICALLY. DEALERSHIP CLAIMS "THEY'VE NEVER HEARD OF SUCH A THING..." LIES. THE KNOW ABOUT IT, THEY JUST HAVEN'T DONE ANYTHING ABOUT IT. I SERIOUSLY THINK THERE NEEDS TO BE AN INVESTIGATION IN TO THIS VEHICLE. I SAW STORIES OF PEOPLES HYUNDAIS DYING ON THE FREEWAY. THEY COULD HAVE BEEN KILLED. ONE LADY SAID THAT SHE WAS TOLD NEXT TIME IT HAPPENS TO LEAVE THE CAR AS IS AND THEY WILL TOW IT AND CHECK IT OUT. THEY TOWED IT AFTER IT DIED AND NOTHING. THAT'S WHAT LEADS TO ME BELIEVE THAT IN THIS VEHICLE, THE KEY CAN ALSO BECOME DISENGAGED WHILE DRIVING. SIMILAR IF NOT EXACTLY TO THE PR

Vehicle Speed Control
Filed Apr 21, 20148,000 milesKY

ON FEB. 2, 2013 AFTER PULLING OUT AFTER A STOP LIGHT THE CAR RAN NORMALLY FOR A VERY SHORT TIME AND THEN ALL POWER LEFT. IT WOULD GO ONLY IN IDLE SPEED. AFTER TURNING THE CAR OFF AND THEN RESTARTING IT THE CAR WOULD RUN NORMALLY FOR A WHILE AND THEN DO THE SAME THING. A THROTTLE BODY WAS REPLACED. ON, JAN. 28, 2014 THE SAME THING HAPPENED AGAIN. ANOTHER THROTTLE BODY WAS INSTALLED. THE SERVICE DEPARTMENT AT THE HYUNDAI DEALERSHIP NOR HYUNDAI COULD TELL US WHY THIS THROTTLE BODY WAS DEFECTIVE NOR COULD THEY GUARANTEE THAT IT WOULDN'T HAPPEN AGAIN. WE COULD NOT FEEL SAVE DRIVING IT DOWN AN INTERSTATE OR IN HEAVY TRAFFIC AND HAVE THE CAR JUST BASICALLY STOP WITH NO WARNING. *TR

Engine
Filed Apr 8, 201419,697 milesMN

OUR 2012 HYUNDAI SANTE FE HAS SUDDENLY LOST POWER ON THREE OCCASIONS. THE FIRST TWO TIMES WE WERE DRIVING AT HIGHWAY SPEEDS, LOST POWER AND MANAGED TO GET TO THE SIDE OF THE ROAD WITHOUT BEING HIT FROM BEHIND. THE DEALER INITIALLY DID AN ECM UPGRADE AND AFTER THE SECOND INCIDENT REPLACED THE THROTTLE BODY ASSEMBLY. A YEAR LATER (MARCH 2014) THE SAME THING HAPPENED WHILE DRIVING ABOUT 15 MPH. UNLIKE THE PREVIOUS EPISODES, THERE WAS NO CODE AND THE DEALERSHIP COULDN'T REPLICATE THE PROBLEM. THEY TOLD ME TO TAKE THE CAR BUT I REFUSED BECAUSE IT WAS SUCH A SAFETY PROBLEM. AFTER TWO WEEKS WITH THE CAR THEY REPLACED THE THROTTLE BODY ASSEMBLY AGAIN. I AM CONCERNED THAT THIS IS GOING TO HAPPEN AGAIN AND TRIED TO WORK WITH THE DEALER TO REPLACE THE CAR BUT WITHOUT LUCK. I'VE SEEN ON THE INTERNET THAT THIS PROBLEM IS COMMON WITH THIS PARTICULAR CAR AND CAN'T UNDERSTAND WHY THERE ISN'T A RECALL. MANY PEOPLE EXPERIENCED THE SAME SCENARIO AS I DID AND ALSO BELIEVE THE NEXT TIME THEY COULD BE KILLED. *TR

Engine
Filed Apr 2, 201410,000 milesPA

TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT AND OPERATED NORMALLY. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 05/28/14*LJ

Engine
Filed Mar 24, 2014PA

THE VEHICLE SHUT ITSELF OFF WHEN DRIVING LOCALLY AND ON HIGH WAY. THE DEALERSHIP COULD NOT EVEN MAKE A DIAGNOSIS. HYUNDAI HEADQUARTERS REFUSED TO INVESTIGATE IT. *TR

Engine
Filed Mar 23, 201440,089 milesCA

DURING THE PAST 6 MONTHS, OUR VEHICLE HAS STALLED THREE TIMES. THE MOST RECENT INCIDENT OCCURRED WHILE WE WERE EXITING THE FREEWAY. THE VEHICLE JUST STALLED AND WE ALMOST LOST TOTAL CONTROL OF THE CAR ( VERY SCARY). THE FOLLOWING DAY, WE TOOK THE CAR TO THE LOCAL HYUNDAI DEALER AND THEIR SERVICE DEPARTMENT REPLACED THE THROTTLE BODY AND CLEANED ALL THE GROUNDS IN THE ENGINE COMPARTMENT. WE HOPE THIS WAS AN ISOLATED INCIDENT AND THEIR REPAIR SOLVES THE PROBLEM. *TR

Service BrakesCrash
Filed Mar 19, 201443,220 milesSC

WHILE TRAVELING ON STATE PARK ROAD GREENVILLE SC, A MAIL TRUCK WAS STOPPED IN ROAD. AS I APPLIED THE BRAKES, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I SWERVED OFF THE ROAD TO AVOID HITTING THE TRUCK. I SIDE SWIPED SEVERAL TREES CAUSING APPROX. $5000.00 WORTH OF DAMAGE. *TR

Vehicle Speed Control
Filed Mar 4, 201417,000 milesPA

MY 2012 HYUNDAI SANTA FE HAS LOST POWER TWICE WHILE DRIVING. THE FIRST TIME THIS OCCURRED WAS ON APRIL 11, 2013. IT HAPPENED AGAIN ON MARCH 1, 2014. BOTH TIMES THE VEHICLE SHUT OFF WHILE DRIVING AT A SLOW SPEED. THE FIRST TIME WAS ON A ROADWAY, THE SECOND TIME WAS IN A PARKING LOT. I HAVE READ OF SIMILAR EXPERIENCES ON THE INTERNET. I HAVE NOTIFIED THE DEALER AND HYUNDAI CUSTOMER SERVICE OF BOTH INCIDENTS. HYUNDAI HAS ADVISED THERE IS NOTHING THEY CAN REALLY DO UNLESS THEY ARE ABLE TO DUPLICATE THE ISSUE. *TR

Power Train
Filed Feb 23, 201421,000 milesPA

THIS IS MY LATEST ISSUE WITH MY 2012 SANTA FE (THE PREVIOUS BEING A BAD TRANSFER CASE WHICH MADE IT SPUTTER, A BAD 4WD COUPLING ASSEMBLY WHICH MADE IT CLUNK WHILE TURNING & A BAD TRANSMISSION RANGE SHAFT WHICH CAUSED IT TO NOT START OCCASIONALLY)...IT NOW JUST TURNS OFF WHILE DRIVING. HAPPENED TWICE IN THE PAST FEW WEEKS. THE FIRST TIME, 2/5/14, I WAS TURNING ACROSS 2 LANES OF CROSS TRAFFIC AROUND 20 MPH AND IT JUST TURNED OFF AND DRIFTED! AT FIRST I DIDN'T EVEN REALIZE WHAT HAPPENED... THANK GOODNESS I WASN'T HIT BY ONCOMING TRAFFIC! ON 2/22/14 IT HAPPENED AGAIN AS WE WERE DRIVING DOWN A HILL COMING TO A STOP! FORTUNATELY THE BRAKES STILL WORKED BUT AGAIN IT JUST TURNED OFF WITH NO WARNING... BOTH TIMES THERE WAS SUFFICIENT GAS IN THE VEHICLE AND IT STARTED RIGHT BACK UP. IT IS GOING TO THE SHOP THIS WEEK, BUT I REALLY FEEL LIKE I GOT A LEMON OF A VEHICLE! I OWNED 3 OTHER HYUNDAIS PREVIOUSLY AND NEVER ANY PROBLEM AND NOW IT IS CONSTANT!!! I DON'T WANT THIS VEHICLE AS I DO NOT FEEL SAFE IN IT AT ALL BUT THE DEALERSHIP SAYS THAT THERE'S NO WAY TO GET OUT OF THIS LEASE! *TR

Service BrakesCrash
Filed Feb 10, 201415,000 milesTN

TL- THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND COMING UPON A RED LIGHT, THE CONTACT ATTEMPTED TO STOP THE VEHICLE BY APPLYING THE BRAKES. THE CONTACT INDICATED THAT WHILE PRESSING THE BREAK PEDAL THE VEHICLE INITIALLY SLOWED DOWN BUT THE VEHICLE WOULD NOT STOP CAUSING THE VEHICLE TO CRASH INTO THE REAR OF A SECOND VEHICLE. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE CONTACT ALSO INDICATED THAT THE AIRBAGS DID NOT DEPLOY DURING THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 15,000. JFT

Power Train
Filed Jan 31, 201412,800 milesCA

I WAS ON A FREEWAY ON RAMP THAT GOES DOWNHILL AND INVOLVES A CURVE TO THE RIGHT. ABOUT HALFWAY DOWN THE ON RAMP MY ENGINE STALLED. I HAD TO TURN MY WHEEL AS FAR RIGHT AS I COULD TO AVOID GOING OFF EMBANKMENT AND COULD NOT ACCELERATE TO TRY TO MOVE AWAY FROM THE EDGE OF THE EMBANKMENT OR ATTAIN A SAFE SPEED TO MERGE ONTO FREEWAY. MY OIL LIGHT AND MALFUNCTION LIGHT BOTH CAME ON. I WAS ABLE TO GET TO THE SIDE OF THE ROAD AND TURN CAR OFF. WHEN I TURNED IT BACK ON ALL INDICATOR LIGHTS WERE OFF AND CAR DROVE FINE. I WAS INFORMED BY DEALERSHIP THERE HAS BEEN A RECENT SOFTWARE FIX FOR THIS THAT HAS TO DO WITH THE THROTTLE. *TR

Engine
Filed Jan 24, 201418,000 milesMA

TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING AT VARIOUS SPEEDS. THE MALFUNCTION INDICATOR LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO RESTART THE ENGINE. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE DEALER REPLACED THE THROTTLE BODY HOWEVER THE FAILURE WAS NOT CORRECTED AND THE ENGINE CONTINUED TO STALL WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 22,000.

Tires
Filed Jan 22, 201423,000 milesCO

KUMHO SOLUS KL21 TIRES SIZE 235/65 R17 SHOWING SIDEWALL CRACKING AT 23,000 MILES. I HAVE PROPERLY MAINTAINED (ROTATED, INFLATED, BALANCED, ALIGNMENT) THE TIRES. ALL 4 ARE SHOWING SIDEWALL CRACKING. I HAVE 2 OTHER CARS THAT HAVE BEEN EXPOSED TO THE SAME CONDITIONS WITH TIRES THAT ARE AT LEAST 2 YEARS OLDER THAT ARE NOT SHOWING SIDEWALL CRACKING. CONCERNED ABOUT POTENTIAL BLOW-OUT AT HIGH SPEED. *TR

Engine
Filed Jan 4, 20141,500 milesSC

MY CAR DOES NOT EVER STOP WHEN I TRY TO STOP. I CAN BE STOPPED ON AN INCLINE AND THE CAR WILL ROLL OUT IN THE MAIN ROAD AND WILL NOT GO IN ONCOMING TRAFFIC. THEN ALL AT ONCE IT WILL TAKE OFF AT A FAST SPEED AND I HAVE ALMOST BEEN HIT MANY TIMES BY ONCOMING TRAFFIC. I HAVE HAD MY CAR IN THE DEALER SEVERAL TIMES AND THEY SAY THEY CANT FIND THE PROBLEM WITH THE CAR. MY CAR HAS 28,000 MILES ON IT NOW, THIS PROBLEM HAS BEEN OCCURRING SINCE THE CAR WAS NEW. THE PROBLEM IS HAPPENING MORE OFTEN NOW. IT IS VERY DANGEROUS FOR MY FAMILY TO DRIVE. I NEED YOUR HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Vehicle Speed Control
Filed Dec 19, 201314,095 milesNY

VEHICLE PICKED UP AFTER INSPECTION AT DEALER AND DRIVEN APPROX. 1 MILE WHEN VEHICLE EXPERIENCED SUDDEN LOSS OF POWER. TOOK BACK TO DEALER, MILLER HYUNDAI, AND THEY ADVISED NOTHING WRONG. THEN ON 11/11/13 SAME THING OCCURRED. MILLER HYUNDAI ADVISED THEY COMPLETED AN ECM UPGRADE. LEFT DEALER LOT AND DROVE APPROX. 1/2 MILE AND SAME THING OCCURRED. MILLER HYUNDAI THEN REPLACE THE THROTTLE BODY ON 11/14/13. ON 12/19/13 THE SAME THING OCCURRED, SUDDEN LOST OF POWER. THIS IS THE 4TH TIME IN 8 MONTHS THAT THIS HAS OCCURRED. *TR

Air BagsCrash1 injured
Filed Nov 22, 201337,347 milesGA

TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, SHE LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE DRIVER'S AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 37,347. ..UPDATED 01-10-14 *BF

Engine
Filed Oct 16, 201326,000 milesCA

DRIVING ON A 2 LANE HIGHWAY ABOUT 40MPH & THE CAR JUST STALLED. LOST POWER STEERING & BRAKES & WAS ALMOST HIT FROM BEHIND. I WAS ABLE TO PULL OVER WITHOUT INCIDENT. SECOND TIME, I WAS TURNING INTO MY DRIVEWAY & VEHICLE STALLED AGAIN. I WAS UNABLE TO COMPLETE TURN BECAUSE OF LOSS OF POWER STEERING & CAME WITHIN INCHES OF HITTING MY MAILBOX. BOTH TIMES I TOOK THE VEHICLE INTO THE HYUNDAI DEALER & WAS TOLD THAT THEY COULD NOT REPLICATE THE PROBLEM & THE CAR WAS DRIVING FINE. I WILL BE FOLLOWING UP WITH HYUNDAI COMPLAINTS DEPARTMENT. *TR

Engine
Filed Oct 7, 2013UT

CAR HAS STALLED WHILE DRIVING THREE TIMES, ALL AT LOW SPEEDS. 3/4 TANK OF GAS, NO LESS. CAR ALSO WON'T START AT TIMES UNLESS YOU MOVE SHIFT LEVER. CAR IS UNDER WARRANTY AND DEALER KEEPS SAYING NOTHING WRONG. NOT STARTING IS VERY MINOR. CAR STALLING IN TRAFFIC IS A MAJOR SAFETY ISSUE. *TR

Engine
Filed Sep 13, 201326,750 milesNJ

1ST INCIDENT OCCURRED WHILE DRIVING APPROXIMATELY 20 MPH IN MORNING RUSH HOUR TRAFFIC. THE RPMS DROPPED TO IDLE AND THE ENGINE MALFUNCTION LIGHT CAME ON. THE ACCELERATOR WOULD NOT RESPOND TO INCREASE SPEED OR RPMS. I ROLLED TO THE SHOULDER OF THE ROAD AND TURNED OFF THE CAR. WHEN I RE-STARTED IT, THE ENGINE MALFUNCTION LIGHT WAS STILL ON BUT I WAS ABLE TO DRIVE OFF THE ROAD AND TO THE DEALER. SAME THING HAPPENED TWO ADDITIONAL TIMES ON MY WAY TO THE DEALER. DEALER ADVISED THAT A COMPUTER UPDATE WAS NEEDED. I WAS TOLD THE REPAIR WAS MADE. NEXT MORNING I DROVE APPROXIMATELY 5 MILES AND THE SAME ISSUE HAPPENED, EXCEPT THIS TIME I WAS TRAVELING 55 MPH. RE-STARTED THE CAR AND WAS ABLE TO DRIVE BACK TO THE DEALER. I AM NOW BEING TOLD THAT THE THROTTLE BODY IS BEING REPLACED AS PER INSTRUCTIONS FROM HYUNDAI AND THAT I WAS NOT THE ONLY PERSON HAVING THIS REPEAT PROBLEM. *TR

Vehicle Speed Control
Filed Sep 12, 201316,000 milesNY

THIS IS THE THIRD TIME THIS HAS HAPPENED BUT BY FAR, THE MOST SIGNIFICANT. THIS INCIDENT OCCURRED 9/8/13 - DRIVING DOWN NYS INTERSTATE AND WAS PASSING ANOTHER VEHICLE WHEN THE CAR BEGAN TO LOSE POWER. I WAS TRAVELING AT 70 MPH AND BEFORE I KNEW IT WAS DOWN TO 35. I IMMEDIATELY PULLED OVER ONTO THE MEDIAN, TURNED THE CAR OFF AND RE-STARTED IT. (THIS IS WHAT I WAS TOLD TO DO ON 8/19/13 DURING THE FIRST INCIDENT). PRIOR TO THAT, I PUT ON MY EMERGENCY FLASHERS, WAVED MY HAND FRANTICALLY OUT THE WINDOW FOR THE CARS BEHIND ME TO GET OVER, AS THERE WAS NOTHING I COULD DO. AFTER RESTARTING MY CAR I ULTIMATELY REMOVED MYSELF FROM THE HIGHWAY AND TOOK THE BACK ROAD HOME. NEEDLESS TO SAY, I AN QUITE ANXIOUS TO GET BACK ON THE HIGHWAY AND DRIVE MY VEHICLE. I CALLED THE DEALERSHIP AGAIN AND THEY TOLD ME TO BRING IT IN FOR A SOFTWARE UPGRADE. I ASKED IF IN FACT THEY COULD JUST PUT IN A NEW THROTTLE ACTUATOR AND THEY SAID IT COST BETWEEN $600-$1,000. APPARENTLY THIS CONDITION CAUSING ACCIDENTS OR EVEN POSSIBLE INJURIES STILL DOES NOT WARRANT THE NEW EQUIPMENT. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Hyundai Santa FE → · Every Santa FE year → · How the figures are calculated →