IN THE MORNING AROUND 9AM GOING TO WORK ON 405 NORTH. ALL THE SUDDEN I STARTED TO LOSE POWER, ENGINE WAS STILL RUNNING BUT DIDN'T ACCELERATE AT ALL, I CAME TO STOP END UP BLOCKING ON OF RIGHT LANE AND NOTICED ENGINE SOUND WAS UNUSUAL AND STARTED SHAKING A LOT. I CALLED HYUNDAI ROADSIDE ASSISTANCE AND MY CAR WAS PICKED UP AND DROPPED TO A KIRKLAND HYUNDAI DEALER BUT THEY DIDN'T FIND ANYTHING UNUSUAL. SERVICE SHOP PERSONAL CLAIM THAT CAR STARTED RIGHT UP AND DIDN'T FIND ANYTHING FROM DIAGNOSTICS TEST. THIS INCIDENT MAKES ME VERY NERVOUS TO DRIVE THIS CAR. *JS
2013 Hyundai Genesis complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
THIS HAPPENED TO ME SEVERAL TIMES BUT THE LAST TIME KILLED THE CAR. I WAS TAPPED ON THE REAR BUMPER GETTING ON THE FREEWAY AND WAS IN A FULL COUNTER LOCK SLIDE AND THE ABS DID NOT STOP THE CAR. INSTEAD OF STOPPING ON THE SHOULDER OF THE FREEWAY THE CAR SHOT AROUND AND LAUNCHED ME INTO TRAFFIC. I WAS MASHING ON THE BRAKES AS HARD AS I COULD BUT THE CAR WOULD NOT STOP OR SLOW DOWN. I WAS HIT BY A BMW AND THE CAR WAS TOTALED. I?M LUCKY TO BE ALIVE. THE ABS NEEDS TO BE RECALIBRATED OR REPAIRED TO PREVENT THIS FROM HAPPENING TO OTHERS. *JS
FROM DRIVING THROUGH SNOW (WITH NEWER TIRES), THE WHEELS BECAME HOT ENOUGH TO BE LITERALLY ON FIRE AND GLOWING RED. DEALER SAYS THE E.T.C. MALFUNCTIONED BUT HYUNDAI REFUSES RESPONSIBILITY. *TR
VEHICLE HESITATES WHEN TRYING TO ACCELERATE IN CITY & HIGHWAY TRAFFIC. I HAVE TAKEN IT TO THE DEALER TWICE AND IT WILL BE THE THIRD TIME TOMORROW. THEY DON'T SEEM TO HAVE A SOLUTION AND TELL ME THAT THE VEHICLE IS LEARNING MY DRIVING HABIT'S. (HOW FUNNY). THIS IS MY 15TH OR SO NEW HIGH LINE VEHICLE. THIS HESITATION IS CAUSING LIFE THREATENING EXPERIENCES. I ALMOST GOT CREAMED, (HIT) SEVERAL TIMES WHILE TRYING TO MERGE ON THE FREE WAY. I SEE I'M NOT THE ONLY ONE WITH THIS PROBLEM. WE NEED HELP. *TR
DRIVING 20 MPH IN HEAVY TRAFFIC LOST POWER FOR APPROXIMATELY 3 SECONDS WHILE CHANGING FROM LEFT TO RIGHT LANE.
WHEN TURNING RIGHT FROM A STANDSTILL, CAR MOMENTARILY STALLS AND THEN LUNGES FORWARD AFTER 2 OR 3 SECONDS. THIS HAPPENS 3 OR4 TIMES A DAY. MECHANIC AT DEALERSHIP SAID MY FOOT WAS ON THE BRAKE. THE PROBLEM HAS CONTINUED AND MY FOOT WAS NOT ON THE BRAKE. *TR
THE VEHICLE SETS BRAKES WHEN I ACCELERATE AND BRINGS MY CAR TO A STOP. IT WILL NOT RELEASE THE BRAKES. WHEN THE VEHICLE COMES TO A STOP THE VEHICLE WON'T MOVE. YESTERDAY IT OCCURRED TWICE AND THE SECOND TIME A FEMALE CONTACT HER HUSBAND AND HE TOLD HER TO HAVE ME PUMP THE BRAKES TO SEE IF THEY RELEASE. THE BRAKES RELEASED. THE TRACTION CONTROL ON THE DASH FIGURE CAME ON AND WOULD NOT CLEAR. I BELIEVE IT HAS BE SOMETHING WRONG WITH THAT FEATURE ON THE VEHICLE. A VERY DANGEROUS FAULT. *TR
I WENT TO GO TO WORK AND THE DRIVERS DOOR OPENED, AND WOULD NOT LATCH. THIS HAS HAPPENED 4 TIMES IN THE LAST 9 MONTHS. I WILL BE DRIVING DOWN THE HIGHWAY AT 60 MPH, AND THE DRIVERS DOOR OPENS BY ITSELF, AND IT WILL NOT LATCH. SO AT THIS POINT I AM TRYING TO DRIVE THE CAR WHILE HOLDING THE DOOR. THIS IS EXTREMELY DANGEROUS FOR ME, AS WELL AS OTHER DRIVERS. WE HAD THE CAR TOWED TO THE HYUNDAI DEALER TWO WEEKS AGO, AND THEY REPLACED THE DOOR ACTUATOR AGAIN. THIS DID NOT FIX THE VEHICLE THE LAST TIME THEY DID IT. I WILL NOT DRIVE THIS VEHICLE AGAIN, DUE TO THE FACT THAT IT PUTS ME IN GRAVE DANGER. THE GENERAL MANAGER FROM NAPLETONS HYUNDAI IN WEST PALM BEACH, FLORIDA HAS YET TO RETURN ANY OF MY CALLS. WE HAVE PURCHASED FOUR VEHICLES FROM THIS DEALERSHIP. HYUNDAI FEELS IT IS FINE FOR ME TO DRIVE THIS UNSAFE VEHICLE. IN MAY 2013 THE SERVICE MANAGER TOOK THE VEHICLE HOME FOR 5 DAYS TO SEE IF HE COULD GET THE DOOR TO MALFUNCTION, AND HE EXPERIENCED IT. THEY REPLACED THE DOOR ACTUATOR, BUT HIS DID NOT FIX THE PROBLEM. WE HAVE A FOUR YEAR LEASE ON THIS VEHICLE AND WE ARE AT A LOSS AS WHAT TO DO. THE VEHICLE IS NOT SAFE FOR ME, OR ANYONE ELSE TO DRIVE. *TR
WHILE TRAVELING AT 65MPH THE CAR WAS CUT OFF AND THE ABS DID NOT WORK, THE REAR FISHTAILED AND LOST CONTROL, SLAMMING INTO A GUARDRAIL AT 65MPH, THE RIGHT PASSENGER SIDE FRONT AND BACK WERE SEVERELY IMPACTED, AND NO AIR BAGS WERE DEPLOYED AT TIME OF CRASH. SEAT BELTS DID NOT HOLD AND PASSENGERS WERE HURT. AIR BAG, FAILURE AND SEATBELT FAILURE ARE THE MAJOR PROBLEMS WITH THIS VEHICLE. *TR
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE STEERING WHEEL SHOOK EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 417. UPDATED 02/11/2014 *BF THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER TWICE, FOR THE VIBRATION ISSUE. THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALER, WHERE THEY DID A ROAD BALANCE FORCE AND PERFORMED AN ALIGNMENT. THE MAJOR SHAKING IN THE STEERING WAS GONE. HOWEVER, THERE WAS STILL A VIBRATION WHEN THE VEHICLE WENT OVER EXPANSION JOINTS, THE STEERING WHEEL WOULD STILL VIBRATE.
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT MENTIONED THAT THE FAILURE WAS EXPERIENCED MANY TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE WESTGATE VALVE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
AUTO HESITATES WHEN ACCELERATED HARD; IT FALLS FLAT ON ITS FACE WHEN CALLED ON TO PERFORM. NOT SURE IF IT IS ENGINE OR TRANSMISSION (WRONG GEAR). I CONSIDER THIS A SAFETY ISSUE BECAUSE ONE CANNOT GET OUT OF THE WAY OF ONCOMING TRAFFIC. TYPICALLY, WHEN ATTEMPTING TO EXIT A SLOW MOVING (30-40 MPH) TRAFFIC LANE INTO FAST LANE, THE CAR TEMPORARILY STALLS PUTTING DRIVER AT RISK OF BEING HIT IN REAR. THIS ALMOST ALWAYS HAPPENS WHERE CAR IS MOVING AS SLOW SPEED, BUT RARELY FROM A DEAD STOP. *TR
I HAD TO PUT IN A DATE TO MAKE THIS WORK THIS A PROBLEM FROM THE FIRST DAY I BOUGHT THE CAR. FROM A STOP IF I ACCELERATED TO A FEW MILES PER HOUR AND FOR SOME REASON I HAD TO STOP, WHEN I PUSHED DOWN ON THE ACCELERATOR NOTHING HAPPENED. AFTER A SECOND OR TWO THE CAR JUMPED FORWARD AND IF ANOTHER CAR WAS CLOSE I WOULD HAVE I WOULD HAVE REAR ENDED IT. OBVIOUSLY, I AM EXTRA CAUTIOUS AND HAVE AVOIDED THIS PROBLEM. I REPORTED IT TO THE DEALER TWICE AND GOT THE SAME ANSWER, "OH THEY ALL DO THAT." THE DEALERS ARE PROTECTING HYUNDAI. WHO WILL PROTECT ME? I CHECKED ONLINE AND FOUND THAT THERE ARE MANY PEOPLE WITH THIS PROBLEM. ONE PERSON SAID HE TURNED OFF THE TRACKING CONTROL SYSTEM. THIS IS A DANGEROUS PROBLEM ESPECIALLY FOR AN INEXPERIENCED OR NOVICE DRIVER. *TR
CONTINENTAL CONTI PRO CONTACT TIRE DEFECT. TIRE SIZE: 235/45/19 95V. BOUGHT NEW FROM DEALER 2013 GENESIS RSPEC WITH CONTI PRO CONTACT TIRES. A BUBBLE ON THE SIDEWALL OF THE TIRE FORMED AND THE TIRE DEFLATED OCT 7, 2013. NEW TIRES AND NEW CAR PURCHASED JULY 22, 2013 AND ONLY HAD 2340 MILES ON THE CAR/TIRES WHEN THE DEFECTIVE BUBBLE OCCURRED. THERE WAS NO IMPACTS OR ROAD HAZARDS TO CAUSE THE DEFECTIVE BUBBLE ON THE SIDEWALL. THE SIDEWALL BUBBLE AREA WAS MUSHY VERSUS RIGID/FIRM AS THE REST OF THE SIDEWALL. TOOK CAR TO DEALER, AND THEY SAID I WOULD HAVE TO PAY FOR A NEW TIRE WHILE CONTINENTAL TIRE WOULD ASSESS THE DEFECT SIDEWALL BUBBLE. I SEARCHED THE NHTSA.GOV DATA BASE AND FOUND THAT THERE ARE 39 COMPLAINTS AGAINST THE CONTI PRO CONTACT TIRES FOR SIDEWALL BUBBLE DEFECTS. I CHECKED FOR ANY COMPLAINTS FOR SIDEWALL BUBBLES ON CONTINENTAL EXTREME CONTACT TIRES AND THERE ARE NONE. THUS THIS APPEARS TO BE A COMMON DEFECT ONLY ON THE CONTI PRO CONTACT TIRES. I AM HOPING CONTINENTAL WILL REPLACE THE TIRE DUE TO THIS DEFECT. ACCORDING THE NUMBER (39) OF COMPLAINTS AGAINST THE CONTI PRO CONTACT TIRE THERE IS A COMMON DEFECT THAT DOESN'T OCCUR WITH THEIR OTHER LINE OF TIRES (EXTREME CONTACT AND OTHERS CONTINENTALS) THAT I HAVE OWNED ON OTHER CARS WITH NO ISSUES. *TR
I WAS STOPPED AT A RED LIGHT IN THE LEFT TURN LANE. ALL OF A SUDDEN I WAS ROLLING FORWARD WHILE MY FOOT WAS FIRM ON THE BRAKE. I WAS ABLE TO PRESS THE BRAKE EVEN FURTHER, BUT I KEPT ROLLING FORWARD UNTIL I CRASHED INTO THE CAR IN FRONT OF ME. THANKFULLY, IT WAS A VERY STURDY TRUCK WITH A TRAILER HITCH. I HAVE DAMAGE TO MY GRILL WHERE THE HITCH HIT MY CAR. THE BRAKE PRESSED TO THE FLOOR AND DID NOT STOP MY CAR FROM ROLLING FORWARD. I WAS ABLE TO DRIVE THE CAR TO THE CLOSEST PARKING LOT IN THAT INTERSECTION. I WAITED FOR A TOW TO THE DEALERSHIP. THE BRAKES SEEMED TO WORK FINE AGAIN; THE SERVICE DEPARTMENT TOLD ME THERE WAS NOTHING WRONG WITH MY CAR OR ITS BRAKES. I LEFT THE CAR WITH THE MECHANIC TO DRIVE HOME AND CONTINUE TO TEST IT TO REENACT THE PROBLEM. WHEN I GOOGLED "HYUNDAI GENESIS BRAKE FAILURE", THERE WERE A FEW OTHER INSTANCES OF THIS ISSUE. I AM SO SCARED TO DRIVE MY CAR AGAIN. *TR
WHEN I AND MY WIFE CAME OUT IN THE GARAGE TO GO OUT FOR DINNER, WE FOUND THE WINSHIELD HAS CRACK ON IT BIGGER THAN 1 DOLLAR BILL. WE HAVE KEPT THIS VEHICLE VERY SAFE PLACE AT HOME AND WORKING PLACE. WE HAD SEVERAL DIFFERENT VEHICLES LAST 40 YEARS, THIS IS THE FIRST EXPERIENCE. IF THIS HAPPENS ON THE HIGHWAY, IT COULD BURST OUT THE GLASS AND DAMAGE HUMAN CRITICALLY. PLEASE KEEP THE REPORT AND SEE IF OTHER PEOPLE COMPLAINTS. THANKS.
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE ELECTRICAL SYSTEM MALFUNCTIONED. THE STEERING SYSTEM, DASH BOARD LIGHTS, AND OTHER ELECTRICAL COMPONENTS BECAME DISABLED. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST HOWEVER, THE DEALER COULD NOT FIND AN ISSUE THAT CAUSED THE ELECTRICAL SYSTEM TO MALFUNCTION. THE FAILURE MILEAGE WAS 13,800.
MY DAUGHTER WAS PULLING ONTO THE FREEWAY FROM AN EXIT AND HEARD A LOUD SNAP. SHE REALIZED THAT SOMETHING SEEMED TO HAVE BROKEN UNDER HER RIGHT TIRE. SHE MANAGED TO DRIVE TO THE NEXT EXIT AND UP TO WHERE SHE WORKS. WHEN SHE GOT OUT OF HER CAR, SHE AND A FRIEND LOOKED UNDERNEATH THE CAR AND REALIZED THAT THE AXLE WAS CRACKED AND COMING APART. SHE WAS ABLE TO DRIVE HOME THAT NEXT MORNING FROM WORK BUT NOTICED THAT IT SOUNDED LIKE SOMETHING WAS GRINDING OR DRAGGING. WHEN SHE TOOK IT TO HYUNDAI THE NEXT DAY, THEY CLAIMED THAT SHE HIT SOMETHING. THEY EXPLAINED THAT THE FRONT AXLE WAS BROKEN AND NEEDED TO BE REPLACED. SHE IS ABSOLUTELY SURE THAT SHE DID NOT HIT ANYTHING. HYUNDAI WAS VERY RUDE AND CALLED ME (HER MOTHER) AND STATED THAT SHE HAD TO HAVE HIT SOMETHING. MY DAUGHTER WAS VERY ADAMANT THAT SHE ABSOLUTELY DID NOT HIT ANYTHING BUT THAT THE AXLE JUST SNAPPED! IN ORDER TO GET IT FIXED RIGHT AWAY, WE WERE TOLD BY OUR INSURANCE THAT WE HAD TO ACCEPT FAULT AND MAKE A CLAIM. THIS IS WHAT WE DID IN ORDER TO GET IT REPAIRED RIGHT AWAY, BUT WE BOTH KNOW THAT THE AXLE HAD TO HAVE BEEN FAULTY TO BEGIN WITH. I HAVE FOUND OTHER PEOPLE WITH THE SAME PROBLEM ON THE HYUNDAI SANTA FE AND THEY ENCOUNTERED THE SAME PROBLEM. I FEEL THAT THERE MAY BE A PROBLEM WITH THE AXLES ON HYUNDAIS AND THAT THIS IS SOMETHING THAT MUST BE LOOKED INTO. HAD THAT AXLE BROKEN COMPLETELY WHILE MY DAUGHTER WAS PULLING ONTO A BUSY FREEWAY, SHE COULD HAVE BEEN KILLED. I WOULD LIKE TO SEE SOME ACTION TAKEN AGAINST HYU
I HAD 2 ACCIDENTS ON 7/7/2013. ONE LOW SPEED REAR END COLLISION WITH A MINI-VAN. THE OTHER WAS A HIGH SPEED REAR END COLLISION WITH LARGE RV. BOTH TIMES I HAD THE CRUISE CONTROL ENGAGED, AND COULD NOT STOP THE VEHICLE USING THE CAR'S BRAKE PEDAL SYSTEM. I WAS EVENTUALLY TAKEN TO AN ER, THEN ADMITTED TO AN ICU WARD. I SUSTAINED A CONCUSSION, BRUISES, AND ABRASIONS. MOST OF WHAT HAPPENED IN THE HIGH SPEED COLLISION ARE OF TEMPORARY MOMENTS OF MEMORIES DUE TO THE CONCUSSION AND LOSS OF CONSCIOUSNESS. I AM QUITE UPSET TO HAVE GONE THROUGH THESE ACCIDENTS WITH A NEW 2013 HYUNDAI GENESIS THAT WAS RENTED FROM ENTERPRISE RENTAL CAR FROM LOGAN AIRPORT IN BOSTON MASS. THERE WAS NO AIRBAG DEPLOYMENT IN EITHER ACCIDENT. CAR WAS TOWED AWAY AND DO NOT CURRENTLY KNOW THE VIN OF THE VEHICLE THAT I AM REPORTING. *TR
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING 72 MPH, BLACK EXHAUST CARBON SOOT EMERGED FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50. UPDATED 07/11/13*LJ UPDATED 07/31/13*LJ A REGION REP INFORMED THE CONSUMER NOTHING COULD BE DONE TO CORRECT THE PROBLEM. *TR
WHEN ACCELERATING AT LOW SPEEDS (SPECIALLY ON FREEWAYS) THE TRANSMISSION EXPERIENCES A DELAYED SHIFT BETWEEN GEARS 3-5. THE SHIFT DELAY TYPICALLY LASTS 2-3 SECONDS. THIS CAUSES THE RPMS TO INCREASE TO 3000-4500. DRIVER HAS TO HEAVILY ACCELERATE TO ENABLE THE TRANSMISSION TO UP SHIFT. IN ADDITION, THIS CAUSES THE REAR TIRES TO SPIN IF ESC IS TURNED OFF MAKING IT DIFFICULT TO CONTROL THE VEHICLE. VEHICLE LUNGES FORWARD SUDDENLY AS IF THE COMPUTER GOT THE REQUIRED INFORMATION TO ACCELERATE THIS CAUSES SUDDEN FORWARD MOMENT.CAR WAS TAKEN TO THE DEALER , THEY FOUND NO ISSUES. *TR
VEHICLE HAD PREVIOUSLY BACKFIRED PERIODICALLY, ESPECIALLY WHEN DOWNSHIFTING. WAS STARTING FROM FULL STOP, ENGINE WAS SPUTTERING, CHECK ENGINE LIGHT WAS ON, TACHOMETER WAS BELOW 500 RPM. VEHICLE WAS DRIVABLE, BUT ACCELERATION WAS DIFFICULT DUE TO SPUTTERING ENGINE. DROVE DIRECTLY TO DEALER - VEHICLE WAS DIAGNOSED AND REPAIRED SAME DAY (04/15/2013). SERVICE WRITER PROVIDED COPY OF FACTORY TECHNICAL SERVICE BULLETIN #12--FL-007 (JULY 2012), WHICH STATES AS FOLLOWS. "THIS BULLETIN PROVIDES INFORMATION RELATED TO THE GDI IDB (INJECTOR DRIVER BOX) ECU SOFTWARE UPDATE OF SOME 3.3L/3.8L VEHICLES THAT MAY EXPERIENCE ANY OF THE FOLLOWING DTC STORED: P0300: RANDOM/MULTIPLE CYLINDER MISFIRE DETECTED P0301: CYLINDER 1 - MISFIRE DETECTED P0302: CYLINDER 2 - MISFIRE DETECTED P0303: CYLINDER 3 - MISFIRE DETECTED P0304: CYLINDER 4 - MISFIRE DETECTED P0305: CYLINDER 5 - MISFIRE DETECTED P0306: CYLINDER 6 - MISFIRE DETECTED" SERVICE WRITER VERBALLY ADVISED THAT MISFIRE WAS DETECTED IN CYLINDER 5, BUT THIS PROBLEM WAS NOT STATED ON REPAIR ORDER. HE ALSO INDICATED THAT PROBLEM MAY RECUR. DEALER SHOULD HAVE NOTIFIED ALL EXISTING VEHICLE OWNERS AT TIME TECHNICAL SERVICE BULLETIN WAS ISSUED. *TR
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT THE ENGINE STARTED MAKING AN ABNORMALLY LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THERE WAS A MANUFACTURING DEFECT IN THE TRANSMISSION, WHICH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO EXTEND THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 700. *TR
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE WOULD JERK VIOLENTLY WHILE DRIVING APPROXIMATELY 20 MPH. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS WHO REPLACED THE COMPUTER SYSTEM AND ALSO THE TRANSMISSION TWICE. THE VEHICLE CONTINUED TO JERK VIOLENTLY HOWEVER, THE DEALER STILL COULD NOT FIND THE PROBLEM. THE MANUFACTURER WAS NOTIFIED WHO CONTINUED TO SEND HER TO VARIOUS DEALERS WHO COULD NOT DUPLICATE THE PROBLEM. THE FAILURE MILEAGE WAS 13,000.
I WAS DRIVING ON A MAJOR INTERSTATE, WHEN THE ENGINE SPUTTERED THEN SHUT OFF AT HIGHWAY SPEED. NO WARNING FROM THE INSTRUMENTATION PANEL UNTIL AFTER THE ENGINE FAILED. AFTER STOPPING IN THE BREAKDOWN LANE, I WAS UNABLE TO RESTART THE VEHICLE. THE SERVICE DEPARTMENT AT THE DEALERSHIP BELIEVES THE INCIDENT WAS CAUSED BY A DEFECTIVE GAS TANK AND IS RECOMMENDING REPLACEMENT OF BOTH THE TANK AND FUEL PUMP. *TR
WHEN ACCELERATING AT LOW SPEEDS THE TRANSMISSION EXPERIENCES A DELAYED SHIFT BETWEEN GEARS 3-5. THE SHIFT DELAY TYPICALLY LASTS 3-4 SECONDS. THIS CAUSES THE RPMS TO INCREASE TO 3000-4000. DRIVER HAS TO HEAVILY ACCELERATE TO ENABLE THE TRANSMISSION TO UPSHIFT. IN ADDITION, THIS CAUSES THE REAR TIRES TO SPIN MAKING IT DIFFICULT TO CONTROL THE VEHICLE. *TR
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Hyundai Genesis → · Every Genesis year → · How the figures are calculated →