2003 Hurricane All

Defect. INTERNATIONAL THERMAL RESEARCH, HURRICANE HOT WATER HEATERS, MODELS C0 20/32/45/65/85/105/45XL, EQUIPPED WITH ELECTRONIC CONTROL BOARDS, MODEL V2001, FOR USE ON MOTORHOMES. THE ELECTRONIC CONTROL BOARD MAY ADVERSELY AFFECT SAFETY FEATURES IN SOME OF THE SYSTEMS PROTECTING AGAINST OVERHEATING AND POTENTIAL FIRE SITUATION.

Risk. IF THE SAFETY FEATURES DO NOT SHUT DOWN PROPERLY, THE HEATING SYSTEM CAN CONTINUE HEATING, POSSIBLY RESULTING IN A FIRE.

Remedy. ITR HAS NOTIFIED THE MOTORHOME MANUFACTURERS WHICH HAVE INSTALLED THE AFFECTED WATER HEATERS INTO THEIR MOTORHOMES OF THE RECALL. CUSTOMERS WILL BE NOTIFIED AND THE WATER HEATERS WILL BE REPAIRED FREE OF CHARGE. IN THE MEANTIME, CUSTOMERS SHOULD TURN THE SYSTEM OFF USING THE MASTER ON/OFF SWITCH LOCATED ON THE SIDE OF THE ELECTRONIC CONTROL BOX WHICH IS ADJACENT TO THE HEATER. OWNER NOTIFICATION BEGAN APRIL 7, 2003. OWNERS WHO TAKE THEIR MOTORHOMES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT ITR AT 800-755-1272.

YOUR WEBSITE IS UNSEARCHABLE. WHAT A WASTE OF TAXPAYER MONEY. I JUST HEARD ABOUT CHIESE AIRBAG RECALL BUT CANNOT FIND A SCRAP OF INFORMATION ABOUT THIS ON YOUR WIEBSITE. MY AIRBAG WAS RECENTLY REPLACED AND NOW I AM IN A QUANDRY ABOUT WHAT TO DO. WHAT IS THE PURPOSE OF YOUR WEBSITE IF I CANNOT EVEN FIND OUT A SINGLE THING ABOUT WHAT I HEARD ON THE NEWS ABOUT CHINESE MANUFACTURED BAGS CAUSING DEATH DUE TO SHRAPNEL OR NON-DEPLOYMENT? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

9/11/05 PURCHASED 4/29/06 TRUCK STALLED TOWED INTO RANCHO FORD 5/11/06 TRUCK REPAIRED 2/6/07 TUNE-UP PERFORMED AT NORTH COUNTY FORD ($525.01) ?ENGINE LIGHT IS ON? NOTED ON INVOICE. TRUCK RETURNED SAME DAY. TECHNICIAN STATED ?ENGINE LIGHT CAUSED BY BAD GLOW PLUG. NOT A MAIN CONCERN.? 9/27/07 OIL CHANGE 9/28/07 SPOKE WITH TECHNICIAN: ICP CONNECTOR, ENGINE HARNESS, INJECTOR HARNESS AND INJECTORS 6 AND 7 ARE BAD AND NEED TO BE REPLACED 9/28/07 I CALLED FORD CUSTOMER SERVICE AND ASKED FOR A TOTAL REIMBURSEMENT OR A NEW TRUCK 10/3/07 RECEIVED TRUCK BACK 10/4/07 RECEIVED CALL STATING FORD BELIEVES ALL WORK IS COMPLETE AND CLAIM IS DENIED. 10/13/07 TRUCK WILL NOT START 10/15/07 CALLED FORD ASKING FOR NEW TRUCK 10/16/07 RECEIVED CALL FROM RANCHO FORD STATING: INJECTOR HARNESS AND NUMBER 8 INJECTOR ARE BAD 10/22/07 RECEIVED CALL FROM STATING FORD WILL NOT COVER THE COST OF THE TOWING AND THE REQUEST FOR REPLACEMENT HAS BEEN DENIED. 10/24/07 RECEIVED TRUCK FROM RANCHO FORD REPAIRS SEEMED TO MIRROR WHAT NORTH COUNTY FORD HAD DONE. 10/25/07 SENT EMAIL TO (GM NORTH COUNTY FORD) AND (GM RANCHO FORD) THAT CONTAINED THIS TIMELINE. 10/25/07 SPOKE WITH FROM NORTH COUNTY FORD AND HE STATED THAT HE DID NOT UNDERSTAND WHY FORD WOULD NOT COVER THE TOWING BECAUSE IT WAS UNDER WARRANTY. HE ALSO STATED THAT THE ENGINE THAT IS IN MY TRUCK (THE 6.0L) ARE KNOWN TO HAVE THESE PROBLEMS AND HE HAS SEEN ?MANY? CASES WHERE ALL THE INJECTORS NEED TO BE REPLACED. I ASKED WHY HIS INVOICE STATED AFTER REPAIRS TO