Page 3 of 4 · complaints 101–150 of 162

2018 Honda Ridgeline complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →

Electrical System
Filed Mar 17, 2022NY

Screen for backup camera goes black when vehicle is in reverse. I can see that wire loom going from rear bumper to tailgate where camera is mounted is broken and wires within the loom are fractured.

Visibility/Wiper
Filed Mar 16, 2022MA

Back-Up camera malfunction. Displays black screen in reverse. Appears to be related to a wire ingenuity in the left side of tailgate hinge. First noted 3-12-2022. Web search depicts back up camera failure on many 2017-2019 Honda Ridgeline trucks.

Unknown or Other
Filed Mar 16, 2022NY

My backup camera has stopped working only a month after buying the vehicle. The issue is consistent with others filed against Honda for this model, with the wires clearly severed due to how it was manufactured in the tailgate door. Honda refuses to cover the repair despite this being a known complaint

Electrical System
Filed Mar 3, 2022OR

Currently my 2018 Honda Ridgeline RTL-E is having issues with the backup camera. The screen is completely blacked out, and the wire harness broke off. I believe it's the car design that is rubbing the wires that's causing the issue.

Unknown or Other
Filed Feb 23, 2022IL

The wire harness connecting the backup camera wears upon repeated use of the tailgate and breaks the wires inside the harness. This renders the camera inoperative and creates a hazard to surrounding people because they are not visible if behind the vehicle when the vehicle is in the process of backing.

Electrical System
Filed Feb 22, 2022WA

The backup camera wiring harness wires are rubbed down to bare wires. I just returned from my local Honda service center without having the issue repaired. I declined to have the work done because it would have cost me around $400.00 to replace the wiring harness. I have 39,000 miles on my truck so it is just 3,000 miles out of warranty. I do not use the tailgate very often so this looks to me to be just a poorly engineered or executed design flaw. (As noted online by many other Honda Ridgeline truck owners.

Electrical System
Filed Feb 21, 2022NJ

Back up camera failed due to wiring harness to tailgate being cracked, splintered and pinched. Protective covering is split, exposing electrical wires that supply power to backup camera and other crucial electrical components in rear of vehicle. Harness is pinched at a compromising position at tailgate and cracked exposed wiring. Mileage on Vehicle 50,000 miles.

Electrical System
Filed Feb 17, 2022NM

Wiring harness is failing in tailgate. Protective covering is split, exposing electrical wires that supply power to backup camera and other crucial electrical components in rear of vehicle. Harness does not seem secure when opening the tailgate and has excessive motion. Mileage on Vehicle 25,944 miles.

Electrical System
Filed Feb 15, 2022AZ

The Multi-Angle Rearview Camera with Guidelines has failed several times. It was reported to a local Honda Dealership but because the camera was working at the time the vehicle was taken in to check this system, they didn't find a problem. The problem is when you put the vehicle in reverse, the camera would not work properly. The screen was gray but would have the yellow lines on the screen only. Later, the rear-view camera would work again. This system should not fail especially since it is a safety system for assistance in seeing what is at the rear of the vehicle before backing up.

Electrical System
Filed Feb 14, 2022CA

The Rear Camera system has completely failed and the wiring harness is severed due to the engineering failure. The harness is pinched and the opening and closing of a door panel causes the harness to fray and split, exposing wires that led to a complete failure.

Unknown or Other
Filed Feb 14, 2022TX

Back up camera periodically fails. Noticed it today but has happened off and on for the past year.

Back Over Prevention › Sensing System › Camera
Filed Feb 13, 2022MD

Rear camera failure; wiring harness failed just after warranty expired; wiring harness frayed and wires broken where harness traverses from rear cab body to tailgate;

Back Over Prevention › Sensing System › Camera
Filed Feb 13, 2022PA

Rear camera quit working due to broke wire at tailgate pivot. Not as safe to back up.

Electrical System
Filed Jan 28, 2022CT

Due to a wiring failure the rear camera is not working correctly. Sometimes not at all. When it is working the normal of three possible views is not working. Research indicates this is a very common problem for this vehicle. As federal law mandates a camera, I feel this is s safety issue.

Back Over Prevention › Camera System
Filed Jan 24, 2022ME

My backup camera stopped working on Jan 23, 2022. Shift to reverse, black screen, the guidelines still work. I found broken wires at the harness to the tailgate and will need to repair these to regain use of the backup camera system. There was no damage to the tailgate area of the truck, this appears to be a poor design on the electrical harness to the 2-way opening tailgate.

Fuel/Propulsion System
Filed Jan 3, 2022RI

The cap-less fuel system accumulates water and can freeze. I have no way of adding fuel to my vehicle until the weather warms up or I find a way to break the ice up

Structure › Body
Filed Dec 27, 2021TX

Excessive hood vibration/fluttering at varying speeds (30-70 MPH)

Back Over Prevention › Camera System
Filed Dec 10, 2021MD

Rear camera is not working due to frayed and/or disconnected wires. It is a terrible design that that normal tailgate use pinches the wires and eventually they become damaged, severing the connection and disabling the rear camera. It is well known and documented problem by dealers and consumers, that has yet to be recalled. It is a safety issue that needs to be recognized and resolved by Honda.

Electrical System
Filed Nov 24, 2021OH

THE BACKUP CAMERA stopped working. When I did an internet search, "my backup camera does not work", many posts came up. In the tailgate wiring harness, one wire in the bundled wire broke, that wire supplys the camera video. It is a good safety feature to prevent hitting something or someone. Honda will not voluntarily repair it. My tailgate is rarely used. I think the door swing alternate way to open the gate is what cause the stress on the wire and it to fail. My car ar 3 years old just went out of warranty when it failed. About 3 months after the warranty expired. I called the local Honda parts departement, he said they changed the design of the wiring harness in 2019. It is was a known design flaw.

Service BrakesCrash
Filed Nov 24, 202128,000 milesFL

The contact owns a 2018 Honda Ridgeline. The contact stated that while stopped behind a truck that had attempted to make a left turn, the vehicle began to reverse and tapped his vehicle. There was no visible damage to the vehicle and a police report was not filed. Then a few days after the incident, the contact merged onto the highway at 30 MPH and attempted to apply the brakes however, the brake pedal failed operate as needed. The contact stated that the Forward Collision Automatic Emergency Braking System failed to operate as needed and the contact crashed into the vehicle in front of him without warning. The air bags deployed upon impact. There were no injuries reported and no medical attention was required. A police report was filed. Due to the accident, the vehicle was initially towed to an independent mechanic however, the insurance had the vehicle towed to the dealer where it remained in their possession. The contact believed that the incident that occurred a few days prior to the second accident may have contributed to the Forward Collision Automatic Braking System failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 28,000.

Back Over Prevention › Camera System
Filed Oct 23, 2021MI

The wires connected to the rear backup camera in the tailgate have broken due to a design defect, making the camera inoperable. Opening and closing of the two-way tailgate, over time, have worn through the wires. I experienced this problem at roughly 50,000 miles with no unusual or overly frequent use of my tailgate. The electrical connection was designed in such a way that normal use of the tailgate causes the wires to break, which prevents the rear backup camera from functioning. I and many drivers rely on the backup camera, along with other aids such as the rearview mirrors, to prevent collisions with pedestrians, other vehicles and other objects when backing up. The defect is clear from the photo and is well-documented by hundreds of other Honda Ridgeline owners in online posts. I believe a class action suit is being prepared or has already been filed. Honda has refused to acknowledge this problem, though I spoke with a dealer who told me they have experienced many complaints identical to mine.

Electrical System
Filed Aug 31, 2021KY

My complaint for my 2018 Honda Ridgeline Sport is with Honda's part number 32109-T6Z-A00 which is a wiring harness leading into the tailgate of the vehicle. This harness houses a wiring bundle including the back up camera. I experienced a failure of the camera on August 9, 2021 when the screen was black however the guide bars were still present. I consulted a few online resources and found that Honda is collecting information on this failure where the wire of the camera becomes sheered off and in the process breaks the wire to the camera rendering it blank. I contacted a Honda dealership to get a new harness and and had the repair made on August 31, 2021 only to find that Honda only authorized the same defective part number as the replacement. The 2020 and later models have a different part number with no reported issues, but because my vehicle is a 2018, they installed the same defective harness. The design of the tailgate has not changed since 2017. The back up camera is a vital safety component on my vehicle. I am at a complete loss as to why Honda would replace a faulty part with the same faulty part, other than as a way of charging $360 to get another repair.

Back Over Prevention › Camera System
Filed Jun 30, 202152,904 milesNJ

The contact owns a 2018 Honda Ridgeline. The contact stated that while reversing, the rear-view camera failed to function properly. The vehicle was taken to the dealer and diagnosed that the wiring harness was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was out of warranty coverage and to take the vehicle to a dealer for diagnosis. The failure mileage was 52,904.

Back Over Prevention › Camera System
Filed May 17, 2021IN

The wiring harness that supports the backup camera on my 2018 Honda Ridgeline has cracked and I suspect broken wires in that harness is the reason that the backup camera does not work any longer. (It is possible that the camera just quit working, but everything that I can see and read about lead me to believe it is a pattern failure with the wiring). The camera not working reduces my ability to see behind me for any potential collision issues when I’m backing up. I have searched for similar issues that other Honda Ridgeline owners might have reported, and I have found several reports, and also posted video’s on how to fix this issue with replacing the wiring harness (and the wires in the harness). On my Ridgeline, this failure happened about 4 or 5 months after the warranty of 3 years ran out. Other reports that I’ve viewed in various forums report similar timeframes, and yet some reported this issue occurring while it was still under warranty. I am currently in contact with Honda to see if they will assist in the cost for this repair, but that is still being discussed. There was no warning that this issue was about to occur. It simply quit working one day (late April of 2021). I hope you’re able to investigate and see that this might well be a pattern failure with the wiring on these vehicles and perhaps take action to help eliminate any backup safety issues that this might create.

Electrical System
Filed Apr 20, 202110,000 milesVT

HANDS FREE CALLING, MICROPHONE NOT WORKING. PICKS UP BACKGROUND NOISE SO PERSON ON OTHER END CAN'T HEAR.

Power Train
Filed Apr 12, 202119,652 milesFL

JUST OUT OF THE BLUE , MY 2018 RIDGELINE RTL-E , THE ENGINE IS REVVING BETWEEN 4TH AND 5TH GEAR. I HAVE DRIVEN THIS FOR A YEAR WITH NO ISSUES. NOW, 19,000 MILES IN AND IT LIKE REVS TO 3000 RPM AND THEN GRABS 5TH GEAR. IT ACTUALLY PULLS YOU FORWARD WHEN IT DOES. A LITTLE SCARY. I WILL CONTACT GARY SMITH HONDA IN FWB FLORIDA TOMORROW TO SEE WHAT IS HAPPENING. I HAVE RESEARCHED AND YES OTHERS HAVE HAD THIS SAME ISSUE. A LOT OF OTHERS. SHOULDN'T THIS BE NOTED IN A HONDA LOG SOMEWHERE? I HOPE THEY CAN FIX THIS.

Electrical System
Filed Mar 11, 202150,000 milesKY

SEVERAL OF THESE MODELS ARE HAVING ISSUES WITH THE ROUTINE AND DESIGN OF THE POWER SUPPLY AND SIGNAL FROM THE BACKUP CAMERA DUE TO BREAKING OF THE WIRING HARNESS. MY CAMERA STOPPED WORKING AFTER OPENING THE TAILGATE IN BELOW FREEZING WEATHER. I NOTICED A BROKEN WIRE IN THE HARNESS. I CHECKED THE HONDA RIDGELINE FORUM AND MANY OWNERS ARE EXPERIENCING THE SAME PROBLEM. I ORDERED THE OEM REPLACEMENT PART AND IT NOW IS WORKING. I TRYING TO GET HONDA TO REFUND MY PARTS COST OF $68.25. NOT INCLUDING LABOR OF TAILGATE PANEL REMOVAL ALONG WITH REAR BUMPER COVER. MY HONDA CASE NUMBERS ARE 11916318 AND 11967005,

Electrical System
Filed Feb 21, 202112,800 milesMA

THE VEHICLE ALARM WENT OFF FOR NO REASON THE KEYLESS REMOTES STOPPED WORKING LOCKED OUT OF VEHICLE BACKUP MANUAL KEY WOULD NOT WORK RESEARCHED ISSUE ON THE INTERNET MANY SAME VEHICLE OWNERS HAD SAME PROBLEM

Electrical System
Filed Feb 7, 202133,000 milesPA

THE TAILGATE WIRING HARNESS IS DAMAGED BY ROUTINE OPENING OF THE TAILGATE. THIS CAUSES THE WIRES TO BE SEVERED, CAUSING FAILURE OF THE BACKUP CAMERA AND OTHER ELECTRICAL SYSTEMS IN THE TAILGATE. THE WIRING HARNESS BY DESIGN IS NOT STRONG ENOUGH TO HANDLE THE OPENING AND CLOSING OF THE TAILGATE. THIS IS AN ISSUE MANY OWNERS ARE EXPERIENCING HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/PAGE-10

Unknown or Other
Filed Oct 7, 202050,000 milesGA

BACKUP CAMERA QUIT WORKING. INSPECTION OF WIRING HARNESS GOING TO TAILGATE SHOWS WIRE LOOM DISINTEGRATED, WIRES BROKEN. CONSULTED HONDA RIDGELINE FORUM, FOUND THIS THREAD WITH 10 PAGES, 192 POSTS FROM 71 PARTICIPANTS: HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/ TRUCK HAS ONLY 50,000 MILES ON IT. PHOTO ATTACHED IS LEFT SIDE OF TAILGATE HINGE WHERE WIRE LOOM ENTERS TAILGATE.

Electrical System
Filed Oct 5, 202064,000 milesOH

BACK UP CAMERA WIRING HARNESS PLACED IN SPOT THAT INEVITABLE DAMAGE WILL OCCUR THAT BREAKS WIRING FOR BACK CAMERA TO BE VISIBLE. TAILGATE OPENING TWO DIFFERENT WAYS, PLACES THE WIRING AGAINST A METAL BORDER, DAMAGING PLASTIC HARNESS. CAMERA GOES COMPLETELY BLACK, THEN STOPS WORKING. HONDA DENIES ANY RECALLS EVEN WITH MULTIPLE COMPLAINTS OF OWNERS FROM 2017 MODELS TO 2020. WHEN VEHICLE IS PLACED IN REVERSE THERE IS NO VISIBLE CAMERA TO BE SEEN.

Electrical System
Filed Oct 2, 202037,000 milesLA

REAR CAMERA FAILURE DUE TO WIRING HARNESS SEVER AT TAILGATE PIVOT POINT.

Electrical System
Filed Sep 30, 202033,000 milesIA

WIRING HARNESS TO BACKUP CAMERA SEVERED DO TO TAIL GATE PINCHING WHEN IT IS OPENED OPENED AND CLOSED ELIMINATING CAMERA FUNCTION. THIS HAPPENED AFTER 33 MONTHS OF OWNERSHIP AT 33K MILES. DEALER HAS AGREED TO REPAIR UNDER WARRANTY BUT IS NOT PREPARED TO DO SO EXPEDITIOUSLY.

Fuel/Propulsion System
Filed Sep 25, 20203 milesDE

IN FREEZING WEATHER I AM UNABLE TO REFUEL MY 2018 RIDGELINE BECAUSE THE FUEL NOZZLE WILL NOT INSERT INTO THE FILLER NECK DUE TO ICE BUILD UP IN THE CAP-LESS FUEL SHUTTER IN THE FILLER NECK. I HAVE CONTACTED AMERICAN HONDA AND MY LOCAL AUTHORIZED DEALERSHIP FOR REPAIRS. HONDA HAS REFUSED TO MAKE REPAIRS ON THIS VEHICLE. THIS OCCURS ANYTIME THERE IS MOISTURE IN THE CAP-LESS FUEL FILLER APPARENTLY BECAUSE THE FUEL DOOR DOES NOT KEEP MOISTURE AND WATER OUT. THERE IS NO WAY OF KNOWING WHEN MOISTURE OR WATER IS PRESENT UNTIL IT IS TIME TO REFUEL AND THE CAP-LESS FUEL CAP IS FROZEN SHUT. EVEN WITH A T.S.B. WRITTEN BY AMERICAN HONDA AND RECOGNIZED BY THE N.H.T.S.A. HONDA HAS REFUSED REPAIR AND DEALERSHIP HAS REFUSED TO PROVIDE PRINTED DOCUMENTATION OF THIS PROBLEM. WITHOUT INDOOR (GARAGE) STORAGE HOW ARE WE SUPPOSED TO MELT ICE BUILD-UP IN THE FUEL FILLER NECK? HONDA RIDGELINE OWNERS NEED RELIEF FROM AMERICAN HONDA.

Vehicle Speed Control
Filed Sep 3, 202025,000 milesNC

THE VEHICLE EXHIBITS AN UNEXPECTED DELAY IN ACCELERATION FROM A STOP. THIS DELAY SEEMS TO BE UNPREDICTABLE AND NOT DUE TO ANY PARTICULAR PEDAL MOVEMENT. AT TIMES, WHEN MOVING FROM A STOP AT AN INTERSECTION, AFTER MOVING INTO A LANE OF TRAFFIC, THE DELAY CAN SUDDENLY HAPPEN, AND CAN BE AS MUCH AS 3 TO 4 SECONDS. AT THIS POINT, THE VEHICLE IS "DEAD IN THE WATER" SO TO SPEAK. THE ENGINE IS AT IDLE AND WILL NOT ACCELERATE, AND THE VEHICLE WILL NOT MOVE. HENCE, THE VEHICLE CANNOT BE MOVED OUT OF THE WAY OF ONCOMING TRAFFIC UNTIL THE DELAY PERIOD IS OVER. PRESSING THE ACCELERATOR DOES NO GOOD IN THIS PERIOD OF TIME, AND, IF HOLDING THE ACCELERATOR PARTIALLY PRESSED WHEN THE DELAY PERIOD IS OVER, THE VEHICLE SUDDENLY LURCHES FORWARD MORE QUICKLY THAN THE DRIVER WOULD NORMALLY WISH. I AM CONCERNED THAT THIS DELAY AND THE ENSUING "DEAD IN THE WATER" SITUATION WILL EVENTUALLY CAUSE AN ACCIDENT. I HAVE TALKED WITH A DEALER SERVICE MANAGER, AND HIS ANSWER WAS THAT IT WAS DUE TO THE "DRIVE BY WIRE" SYSTEM THAT CONTROLS THE THROTTLE, AND THERE IS NOTHING THEY CAN DO. THIS INCIDENT FORM REQUIRES A DATE FOR WHEN THIS HAPPENED. IT HAPPENS FREQUENTLY. I BOUGHT THE TRUCK IN JANUARY 2020, AND IT HAS HAPPENED EVERY TIME I DRIVE IT. I'LL GIVE A DATE FOR THE RECORD, BUT IT IS ONLY ONE OF MANY.

Electrical SystemCrash
Filed Aug 18, 202043,000 milesME

BACK UP CAMERA INOPERABLE RELATED TO FAILURE OF WIRING HARNESS TO TAILGATE. STRESS POINT IN HARNESS SEVERS ELECTRICAL CONNECTION LEADING TO NO IMAGE FROM CAMERA. THIS INITIALLY OCCURRED WHILE BACKING BOAT TRAILER DOWN ACCESS RAMP AT NOBLEBORO, MAINE PUBLIC BOAT LAUNCH. HEAVILY TINTED REAR WINDOW IN THIS VEHICLE INCREASES DRIVER DEPENDENCE ON BACK UP CAMERA FOR AVOIDING ACCIDENTS. BOUGHT VEHICLE NEW FOR $42,000.00. CAMERA FAIL AT 43,000 MILES OF LIGHT USE. THIS RECURRENT SAFETY ISSUE IS WELL DOCUMENTED ON THE INTERNET AT HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/PAGE-9

Electrical System
Filed Aug 3, 202040,500 milesMN

REVERSE CAMERA FAILURE CAUSED BY BROKEN WIRE IN A FAULTY DESIGNED TAILGATE HARNESS. 40.5K MILES.

Fuel System, Gasoline
Filed Jun 5, 202022,300 milesFL

ON 06/05/20, 15:37 I FUELED MY RIDGELINE AT RACEWAY # 6953 IN ALACHUA, FL 32616, PUMP 1. WHEN IT CAME TIME TO REMOVE THE FUEL PUMP NOZZLE FROM THE CAPLESS FILL SPOUT, IT WOULD NOT COME OUT! I TRIED FOR A FEW MINUTES TO NO AVAIL WHEN THE YOUNG GUY WHO WAS AT THE NEXT PUMP WAS OBSERVING MY SITUATION. HE CAME OVER AND TRIED WITH NO LUCK TO REMOVE IT. FORTUNATELY HE HAD A FLATHEAD SCREWDRIVER WITH HIM. IT TOOK HIM A FEW MINUTES OF PRYING THE CAP AT THE MOUTH OF THE FILL SPOUT UPWARDS ALSO TURNING THE FUEL PUMP NOZZLE SIDE TO SIDE. WE FINALLY TURNED THE FUEL PUMP NOZZLE 180 DEGREES AND WERE ABLE TO FREE THE PUMP NOZZLE FROM THE FILL SPOUT ON THE HONDA. THIS WAS NOT A GOOD SITUATION TO BE IN NOR WAS IT SAFE TO BE PRYING WITH A SCREWDRIVER ON THE METAL FILL SPOUT COVER AT THE MOUTH OF A FULL TANK OF GAS! I WOULD APPRECIATE THAT HONDA WILL PROVIDE ME AND OTHER OWNERS WITH A FIX FOR FUELING OUR TRUCKS, SO THAT THIS DOES NOT EVER HAPPEN AGAIN. OBVIOUSLY THE TRUCK WAS STATIONARY AS YOU REQUESTED TO BE STATED WITH THIS COMPLAINT. MY GUESS, THEIR WAS/IS A PROBLEM WITH THE FILL SPOUT CAP AND THE SPRING ON THE FUEL PUMP NOZZLE. IT SEEMS LIKE THERE IS A MISCALCULATION BY HONDA OR THE FUEL PUMP MFG. OR BOTH REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Power Train
Filed Apr 23, 202061,000 milesCT

I HAD A TRANS LITE ON THE DASH AND OVERHEATING ISSUES IN THE (6 SPEED) TRANSMISSION AT ABOUT 61000 MILES. THE ISSUE STARTED WITH A JUDDERING VIBRATION THAT WAS REPORTED TO THE DEALER AT 39000 MILES. THEN I NOTICED INCREASED VIBRATION FROM THE TORQUE CONVERTER(JUDDERING) UP UNTIL THE TRANS INDICATED A CODE FOR THE CLUTCHES NOT LOCKING UP, WHICH CAUSES OVERHEATING. I NURSED THIS UNTIL I TOOK IT TO MANCHESTER HONDA FOR REPAIR. THEY SAID IF THIS IS A JUDDERING PROBLEM, IT WOULD BE COVERED UNDER THE WARRENTY UNTIL 80K MILES. THEY CHANGED THE FLUID AND DID A SOFTWARE UPDATE. THIS UPDATE CHANGED THE SHIFT POINTS WHERE THE LACK OF LOCKUP BECAME WORSE. I ALSO NOTICED THE GAS MILEAGE WENT DOWN ABOUT 25%.IT WAS SO BAD THAT THE TRANS LIGHT WENT ON AGAIN THE NEXT DAY AFTER THE REPAIR. THEY CLAIMED THAT WITH THE FLUID CHANGE AND SOFTWARE UPDATE, THAT EVERYTHING WAS OK. DURING THIS DEBACLE, I CALLED HONDA CUSTOMER SERVICE SEVERAL TIMES AND GOT NO HELP. THEY INSISTED THAT THIS TRUCK DOES NOT QUALIFY FOR THE TSB ISSUED FOR THE 17'S AND EARLIER. THIS OVERHEATING ISSUE HAS BEEN DOCUMENTED ON THE OWNERS FORUM FOR ALL THE EARLIER MODELS AS WELL AS THE 2018'S AND 2019'S. NOW WITH THE TRANS NEARLY NON-FUNCTIONAL, I TOOK THE TRUCK TO LIBERTY HONDA WHERE THEY TOLD ME THE TORQUE CONVERTER NEEDS REPLACEMENT. I KNEW THAT THE CONVERTER FAILED, BUT THEY REFUSED TO COVER ANYTHING UNDER WARRANTY. CAN YOU HELP WITH THIS SITUATION PLEASE?

Service Brakes
Filed Apr 22, 20202,503 milesVA

VEHICLE REQUIRES FOOT ON BRAKE FOR STARTING. UPON APPLYING STARTER BUTTON THE BRAKE PEDAL GOES DOWN ALARMING AMOUNT IF VEHICLE HAS BEEN SITTING FOR 30 DAYS AS WE ARE EXPERIENCING THE QUARANTINE. TWO TRIPS TO THE DEALER HAVE NOT PROVIDED ANY SATISFACTORY EXPLANATION FOR MY PROBLEM.

Electrical System
Filed Mar 31, 202058,600 milesIN

THE WIRING HARNESS (HONDA PART #32109-T6Z-AOO) BETWEEN THE LIFT GATE AND THE TRUCK BED FOR THE BACKUP CAMERA IS SUBJECT TO PREMATURE FAILURE. MY 2018 RIDGELINE BACKUP CAMERA QUIT, AND WHEN I DID RESEARCH ON THE RIDGELINE BLOGS, I FOUND THIS IS A VERY COMMON PROBLEM. THE HARNESS ITSELF IS SURPRISINGLY WIMPY FOR A HONDA PRODUCT. I HAD MINE REPLACED BY MY HONDA DEALER, BUT MY GUESS IS VIRTUALLY EVERY RIDGELINE WILL EXPERIENCE THIS FAILURE EVENTUALLY. I'VE TRIED TO ATTACH PHOTOS OF THE HARNESS, AS WELL AS THE EMAIL I RECEIVED FROM HONDA CUSTOMER SERVICE.

Vehicle Speed Control
Filed Feb 13, 20202,000 milesFL

UNCOMMANDED ACCELERATION OF UP TO 5 MPH AFTER SETTING CRUISE CONTROL. WILL OCCUR INTERMITTENTLY AT BOTH LOW AND HIGH SPEED.

Structure › Body
Filed Jan 29, 2020WA

WATER LEAK FROM MOONROOF AND OR WINDSHIELD WILL SHORT OUT BLIND SPOT MONITOR SENSORS AND CAUSE WARNING LIGHT IN THE DASH TO APPEAR 'BLIND SPOT MONITOR SYSTEM PROBLEM'

Electrical System
Filed Oct 8, 201910,000 milesCA

ALL THE WINDOWS ROLL DOWN ON THEIR OWN. SOMETIMES WHEN UNLOCKING THE DOOR, AND SOMETIMES WHEN EXITING THE VEHICLE. NEVER WHEN THE CAR IS RUNNING.

Structure › BodyCrash
Filed Aug 28, 201917,500 milesCO

ON JUNE 13, 2019, I HIT A ROCK IN A PARKING LOT IN THE FRONT OF THE VEHICLE. LATER TOOK TO A BODY SHOP WHEN RADAR SENSOR LIGHTS CAME ON. WAS TOLD IT WAS THE MISALLIGNMENT OF THE RADAR SENSOR UNIT CAUSED BY THE ROCK COLLISION. BODY SHOP SAYS THEY RECALIBRATED, BUT THE WARNING LIGHTS STILL RANDOMLY COME ON. COUNLDN'T GET AN APT. WITH THE DEALERSHIP TO LOOK AGAIN, FOR THE THIRD TIME, UNTIL MID SEPT. DECIDED RATHER THAN RISK A FALSE POSITIVE BREAKING SYSTEM ERROR CAUSED BY THE MALFUNCTIONING RADAR SENSOR, TO TURN IT OFF. I'M HEADING OUT ON A TRIP OVER 6 MOUNTAIN PASSES AND AM NOT PLEASED THAT I HAVE TO DO THIS AND FEEL THIS DEFECT AND LACK OF RESOLUTION FOR 3 MONTHS COULD AFFECT MY SAFETY.

Seats1 injured
Filed Jul 2, 201910 milesCA

WHENEVER I DRIVE THE VEHICLE, MY LEFT FOOT GOES NUMB AFTER DRIVING FOR ONLY 5-15 MINUTES. MY LEFT FOOT AND LEG ARE VERY PAINFUL FOR THE BALANCE OF THE DAY ANYTIME I DRIVE THE RIDGELINE. (I AM OF AVERAGE HEIGHT AND WEIGHT.) I HAVE REACHED OUT TO THE HONDA DEALERSHIP AND AMERICAN HONDA (SEE CORRESPONDENCE) AND THEY HAVE NOT BEEN HELPFUL. I BELIEVE THE PROBLEM IS WITH THE DRIVER'S SEAT, BUT IT COULD ALSO BE IN THE FLOORBOARD OF THE VEHICLE. I STOPPED DRIVING IT FOR 2 WEEKS, AND ALL MY LEG ISSUES WENT AWAY. WHEN I RESUMED DRIVING, THE PROBLEMS REOCCURRED. IT HAPPENS EVERY TIME I DRIVE THE RIDGELINE. I PURCHASED THE VEHICLE BRAND NEW AT MAITA HONDA IN CITRUS HEIGHTS CA ON 12-31-18.

Electrical System
Filed May 8, 20197,000 milesMA

TWO WAY TAILGATE BACK UP CAMERA WIRING BROKE AFTER ONLY 7000 MILES DUE TO POOR DESIGN, PER LIA HONDA REPRESENTATIVE.THIS WIRE HARNESS SUPPLIES BACK UP CAMERA VIEWING. AFTER 7000 MILES I WAS UNABLE TO SEE WHAT WAS BEHIND VEHICLE WHEN BACKING UP. WIRES BROKE DUE TO UNDER ENGINEERED HARNESS MATERIAL. AS TAILGATE CAN BE OPEN IN 2 WAY, UP/DOWN AND AS A SWINGING OUT DOOR, HARNESS IS NOT STRONG ENOUGH TO ENDURE SURE REPETITIVE MOTION. DEALER INFORMED ME THAT THEY ARE SEEING MANY HARNESSES BEING REPLACED AND THERE IS NOW A BACK ORDER OF REPLACEMENT HARNESSES. THE NEWLY INSTALLED HARNESS IS THE SAME PART NUMBER AS NEW. IT WAS AND IS NOT AN UPDATED CAMERA WIRE HARNESS. IN CONCLUSION THIS HARNESS WILL ALSO FAIL IN THE FUTURE.

Electrical System
Filed Jan 22, 201912,000 milesOH

ON SUNDAY JANUARY 20TH I WAS HEADING TO MONTREAL FROM TORONTO DURING A SNOW STORM. ABOUT 2 HRS INTO THE TRIP, SOMEONE CUT IN FRONT OF ME , AND I ATTEMPTED TO SOUND THE HORN, HOWEVER IT APPEARED IT HAD FROZEN UP, AND BARELY WORKED. ALONG WITH A HORRIBLE EXHAUST VIBRATION DURING THE LAST 3 HOURS OF MY 6 HOUR TRIP. IT APPEARS THAT HONDA ISN'T READY FOR WINTER AS THRY CLAIM WITH THEIR CRV AD AT THIER WINTER TESTING FACITLY.... THIS IS A MAJOR SAFETY ISSUE NOT HAVING A WARNING DEVICE DURING A SNOW STORM, ALONG WITH THE ACCUMULATION OF SNOW STICKING UNDER THE VEHICLE CAUSING A TERRIBLE EXHAUST NOISE.

Fuel/Propulsion System
Filed Oct 20, 20181,800 milesCA

DURING ACCELERATION VEHICLE LOSES POWER FOR SEVERAL SECONDS. INTERMITTENT FAILURE WHILE MERGING ONTO HIGH-SPEED HIGHWAY.

Fuel/Propulsion System
Filed Apr 19, 2018100 milesMD

WATER ENTERS BETWEEN THE TWO FLAPS ON THE CAPLESS FUEL FILLER. IF TEMPERATURES ARE BELOW FREEZING THE OUTER FLAP WILL FREEZE. HAPPENS WHEN IT IS RAINING OR GOING THROUGH A CAR WASH. YOU CAN SIT THERE AND PUSH IN THE OUTER FLAP AND SEE WATER STREAMING OUT OF IT.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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