2017 Honda Pilot complaints

Vehicle failed to restart when stopped at signal light the idle function shut the vehicle down but I had to completely restart the engine rather than it automatically restart as usual. A real traffic hazard

Moving from a stationary position while driving under 10 mph the vehicle shifts from 1st gear to 2nd gear with a heavy jerk motion.

Engine fails to restart on its own from a complete stop at a traffic light or intersection with the Auto-Idle Stop engaged.

The contact owns a 2017 Honda Pilot. The contact stated that while driving at various speeds, the hood would flutter and shake. The contact called the dealer and was informed that his VIN was not included in NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The manufacturer was also notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

Since purchasing my car in 2018 the idle stop sometimes seemed like it "glitched". It would take an extra second or two to restart, the radio would turn on and off and lights on the dash would flash, but the car still worked. Within the last few months I've had 3 occasions where the car just wouldn't start again when I hit the gas. I need to shut the entire car off, wait a few seconds, and restart the entire car. This is extremely scary when you are stopping for a quick turn and an huge safety concern when your car won't go when you hit the gas during an unexpected stop (during a turn, at a red light, stop sign, etc.)

My 2017 Honda Pilot has intermittent issues with the automatic idle feature at stops. It will sometimes stall out completely, requiring me to shift to park and restart the car completely. This feature has never worked properly; therefore, I have to shut the feature off everytime I drive for safety. I have told my dealer about this problem numerous times and they have “not been able to replicate” the problem. They have replaced battery for this reason at least once but it did not fix the problem.

The idle stop feature not working properly. Many times the engine will not restart after releasing the brake and pressing the accelerator. This has left me stranded in busy traffic situations including intersections. This is very dangerous and a hazard for me and my family.

On multiple occasions, the engine idle stop system has failed to restart the engine at an intersection when releasing the brake leaving the car disabled in a dangerous situation. This started after about 20k miles. When it happens the car is fine until brake release. It seems to try to restart but the entire car loses power. No lights, no anything. Won't restart at first either. After a few moments trying to get it to restart it will fire up and you can put it back in drive and continue. I did note it happened less when I replaced the battery for a while. Dealer has replaced fuel rail and ignition switch to no avail. As a car guy I can say when it happens it's almost like there is not enough power to throw the starter. At that moment it's like all the power is sapped away like a bad ground or something. But then it comes back because obviously it restarts after a bit. Battery, Alternator and starter tests are always good. We now turn engine stop off every time we start the car out of fear but there is no permanent off switch.

When my car had the engine disable feature on the car will stall out usually at traffic lights or even in the middle of intersections. When it stalls it will not start sometime for a few minutes. I have been stranded in the middle of intersections multiple times and cars have come close to hitting me

While driving at highway speed and applying the brake the car independently accelerated. Vehicle continued to accelerate while applying greater brake pressure in an attempt to slow down. Vehicle had to be driven onto shoulder to avoid hitting the vehicle in front of it. Acceleration stopped after several attempts at braking.

Multiple times the cars engine shuts down at a light due to the auto start/stop and then stalls immediately when trying to restart the car to proceed. It takes a few attempts to restart the car .

I have experienced several instances where the vehicle's auto stop-start system fails to restart the vehicle's engine after a stop. This has happened 2-5 times. Specifically, when the vehicle is at a full stop (with brake fully depressed), the auto stop-start system is designed to stop the engine to conserve fuel by turning the engine off. During the episodes at issue, the system works correctly to stop the system. However, when I have released the brake pedal and attempted to resume driving, the engine has failed to restart and the power system appears to fail/reset. The vehicle then requires that I attempt to restart it using the stop/start button. On at least one occasion, I had to make multiple attempts to restart the vehicle before it finally began operating again. This situation often results in the vehicle obstructing traffic for an extended period of time and creating a dangerous situation. I have begun disabling the auto stop-start system when driving the car to avoid this problem occurring.

The contact owns a 2017 Honda Pilot. The contact initially noticed that a water leak had developed from the passenger’s side of the windshield. The contact had taken the vehicle to the dealer where they determined that the leak had come from a crack on the driver’s side of the windshield. The contact was then given an estimate for the repair. The contact then took the vehicle to an independent mechanic who refuted the dealers claims and determined that the the cause of failure was due to a manufacturing defect. The contact discovered a 1-inch gap between the sheet metal and the roof at the top of the passenger’s side windshield. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 111,000.

Was driving on a not busy road on the morning of august 30th, 2022 when I heard a large bang/ boom sound and my sunroof literally exploded with Glass luckily falling onto the sunroof viser.

The problem is related to the start/stop system. When the car is stopped in a red light or crossing the system turns the engine off. When the breaks are released and the system tries to restart the engine, the engine does not start and the car goes off. The panel turns off. After 2-3 seconds the panel lights goes. Pushing the start button, the car's engine turns on on the majority of times. Around 10% the car engine does not start when the button is pushed for the first time. Sometimes is needed to push the button 3-4 times.

On numerous occasions, when the auto engine start/stop engages, due to coming to a temporary stop, the vehicle completely shuts down. I then have to restart the car manually. Usually a notification pops up on the dash telling me there’s an issue and you have to follow the instructions. It’s very stressful because I am usually in traffic and have my children with me. This is a huge safety issue.

While driving in the highway , took an exit and slowed down and stop in a traffic and the car ‘s engine stop suddenly and Iam unable to restart it, the brake pad feels stuck and the neutral and drive button does not work, when you turn it on the other electronic still works like the audio and air conditioning but the engine will not turn on . It took us about an hour before the car start working again , causing a long traffic jam in the highway due to we can’t even put the car on neutral for other cars to help us move it on the side, 2 police officers came to the rescue to help us but it didn’t work until we tried again and for some divine intervention the engine start working again. I will have my car check at the honda service in the next few days.

Engine start stop will sometimes cut the car off completely. You have to manually restart the car. All the electrical goes dead when this happens

I was stopped at a stop sign and the auto-idle engaged. When I went to start again, the entire car shut down and would not start. I told me to depress the brake to start the vehicle, but the brake would not depress. I was stuck at the stop sign in the middle of a busy intersection because the car wouldn’t restart after the auto-idle engaged. After about 10 minutes, the car was able to start and I was able to drive it home. Prior to this, I have had some instances where the auto-idle would engage and when I went to drive again, all the lights would flash and it would delay in starting. The code reader read zero codes. Previous inspections from the deal found no errors as well. We are replacing the battery, but there are no other indications the battery was dead, dying or faulty and would cause this issue.

The contact owns a 2017 Honda Pilot. The contact stated that alarm on the vehicle would activate erroneously. The contact stated that after deactivating the alarm, the alarm sounded again hours later. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 100,000.

1. The problem is linked directly to the Auto Start/Stop capability. The Car is available for inspection upon request. 2. Car shut down electrically in the intersection of the road and caused traffic and police presence, semi trucks rolling through were frightening 3. Honda West Dealership in Las Vegas inspected the problem but had no resolution to fix it. 4. No warning lights indicated a shut off was emminent.

The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed, the driver's side front seat inadvertently moved backward. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.

The auto start/stop on my vehicle doesn't always work. I come to a complete stop, the vehicle turns off and when I pick my foot up off the brake to restart the car sometimes it will stall. There is no warning message or indication whether or not the car is about to stall, it just happens randomly. We cannot consistently replicate the issue. In order to restart the car I have to hit the start button, wait for the car to completely shut off and then turn the car back on creating a huge safety issue especially if I'm in the middle of an intersection waiting to make a left-hand turn. This is an accident waiting to happen. I brought my car to a Honda dealership approximately 6 months ago and brought the issue up to them. They told me they could find no issue with the car, couldn't replicate it and told me they had never heard of it before. It wasn't until I did an online search a few days ago that I realized that I wasn't the only one having this issue. I drive my children in this car and would be willing to allow anyone to inspect my vehicle to try to get to the root of the issue. This is a huge safety issue for what is supposed to be a safe family vehicle.

Vehicle failed to restart after stopping at a stop light while auto stop feature was on (defaults on). Had to completely turn off (the) vehicle and restart it for it (for) engine to fire back up. It created a unsafe situation. It took several efforts to get car restarted while traffic had to drive around on shoulder.

We bought April 2021 and 1st issue not even 60 days after purchase, dealer removed warranty without us knowing! We have had problems ever since with warming lights coming on & flashing on multiple occasions, even while traveling @ 50 mph!. Huge safety issue as the vehicle jolts and then looses power and can't pick up speed and go with flow of traffic! Someone will get in an accident because of it and that will be a HUGE liability for honda as you all are ware of these issues and are doing NOTHING to recall them and fix the problem! This is a problem for many honda pilot owners from all the honda forums i have read and research ive been doing! i want the issue resolved as this is NOT a random. I just read that there was a service bulletin in 8/2019 pertaining to this specific car/VIN and it references faulty fuel injectors. i have no way to know if this was completed. i feel i should be able to have the injectors serviced/replaced at NO COST to me as this is a HUGE problem with 2016-2017 pilots and the fact a honda dealer pretty much sold us a LEMON of a car! I want our pilot fixed as it is a problem that Honda has been having with 2016-2017 pilots and Honda should be liable for this! Happened again today and has been happening more frequent in the past few months but have been dealing with it since we bought the vehicle. recent mechanic said the ECM/PCM may be faulty as you cant get a viable code as everytime it happens it throws all kinds of warning lights & codes that are n

Our 2017 Honda Pilot has been having issues restarting after the automatic start-stop system idles the engine after a complete stop. The automatic start-stop feature shuts down the engine when coming to a complete stop, and then the engine doesn’t turn back on after shutting off. This happened the first time about a year ago, of all places on the I-95 interstate highway during a backup. It then happened only sporadically but has since been happing more often. Last week, it happened multiple times on the same day (8/17/22) and became dangerous and stressful to the entire family. It is always annoying, but it is very much a safety hazard in most situations.

Failed to restart when auto engine stop engaged in the middle of a busy intersection. Large truck with heavy duty battery jump started but it took 10 minutes of being connected to the battery for the engine ignition to start again. No lack of charge (all electronics working but turned off just in case) but a defect in the restart after cutoff.

Turned on the car back in May '22 and all my lights came on my dashboard for ACC, Collision, Lane Departure, Lane Keeping Assistant, Brake Assistance. I have taken it to two dealers and the problem seems to be the multi-function camera in the windshield has failed. Said it is safe to drive still without it, but now the Cruise Control isn't even available with this malfunction. Two months later my Transmission Problem light comes on. I take it in again and they say the multi-function camera being broken is triggering this warning light to come on. So I don't know if my transmission actually has a problem or if the multi function camera is breaking everything electrical in my car. Transmission drives funny but I can't prove anything because of the camera. If the car has been in the sun for a period of time the lights will not show up and you can use cruise control again. Camera is on backorder so don't know when it will come in, and don't even know if this will fix the whole problem.

I have a 2017 Honda Pilot Elite. My car has had issues since I purchased with the stop/start feature and it’s progressively gotten worse. It’s currently failing every day. In 2017, it was the automatic stop not working right. It would intermittently come on/off when at a complete stop. It never quite functioned properly. It’s so bad, that I turn feature off when I start the car. Unfortunately, I can’t have it default to off so if I don’t remember to turn off auto-start every single time, then I have issues. My son was 3 years old when I bought my car. I would be at stops and the car would shut off. Then, it wouldn’t start. It would require me to press brake+gas+start button to reset car. I have come very close to getting into accidents while at stops and have had drivers with road rage come after me since I made them miss the light while my car restarts. I have been in the turn lane with heavy traffic and my car stops in the middle of the intersection. In 2018-2020, it progressively gotten worse. I took to Southeastern Honda to get looked at and was told that’s just how it works. After 2020, the car stops and will not restart at all. It would intermittently happen where I would need to get a jump start to get car running. I took to Space Coast Honda thinking it was my battery or starter. I was told that it tested fine, but still does it. In 2022, my car progressively got worse and requires a jump start. I since purchased a jump starter that is portable. I have to use it every

We own a Honda Pilot 2017 Touring trim. I saw your news report that there is a document out there published by the NHTSA that is investigating this issue. I’d like to add my experience to this. On or about April 2022, we started experiencing the start/stop issue while living in Kansas. When the issue occurred, an error message would flash very briefly across the dash, quick enough where we could not take a picture of the message. Our Honda would stutter then start back up. At this point, we took it to the Legends Honda dealership [10050 Parallel Pkwy, Kansas City, KS 66109] and after a free diagnostic they told us they could not A) replicate the issue, B) find evidence of the error message in the system. The next week, we had a complete engine failure while at a stop light for a full 5 minutes. During those 5 minutes, the engine remained off, the transmission shifted to Park on its own, and the vehicle could not be restarted manually. Traffic built up behind and around us as we were trying to figure out how to get off the road and we could not turn the hazard lights on. It seems this issue is related to an electrical component. After 5 minutes, we were able to push the ignition button to turn off the car completely and restart the engine. The vehicle operated normally afterwards. On August 12, 2022, the same issue occurred where the vehicle engine would not restart and we were prevented from manually restarting the vehicle for about 5 minutes. Once again, the transmission shi

When the idle stop is engaged the engine will shut off and won’t restart despite depressing the break pedal. This has happened a couple of times on interstate highways in the Boston area. Both instance have occurred during rush hour traffic. A police officer once had to assist and direct traffic. The vehicle eventually begins but takes a good 5 minutes.

The auto restart feature fails to restart the car after releasing the break sitting at a busy intersection. The car information center provided information to put the car in park and hit the ignition button again. I was able to get the car to restart after several tries by putting the car in park, shutting it off and turning it back on. This the third time this has happened in the past month.

The car will completely shut off at a light or stop sign, where there is no lights on no radio nothing . It’s does it all the time . The repair shop said it was my transmission so got it replaced, it just made it worse it does it more often than before, what scare me the most is that it happen to my kids while they was driving and it shut off in middle of a 4 way. They don’t know why it keeps happening. No explanation at all . They need to recall all they ones that are having trouble with them.then sometimes after you park it , it doesn’t want to start .

On multiple occasions, while the auto idle was one, I stop at a red light or intersection and when I lift my foot off the brake the vehicle shuts completely off. One time, I called 911 for police officer assistance to alert that I was stranded in the middle of the highway. I was so afraid I was going to be rear ended by fast moving traffic. Just yesterday, while stopped at a red light, a fire engine stopped and 4 fire fighters got out to offer assistance while I sat there stranded alone on this busy highway trying to get my vehicle to start back up. The brakes lock up and the vehicle completely shuts down. Each time I try many times to get my car started and it takes many attempts to crank the vehicle. I asked my service agent about the problem and he was unaware. He said they would have to drive the car to see if it happens with them and there is a diagnostic fee for this. I declined because it does not happen every time and I felt quite sure it would not happen when they were looking for it. This malfunction is sporadic.

When my auto stop idle engine kicks on, and stalls when I try to depress brake and press gas. It has happened approximately 10 times over the past year and a half, always in an intersection when it’s dangerous. I have taken to the dealership more than once and they have been unable to resolve and recommended I replace my battery which I did which has not made the situation better. I also just filed a complaint with Honda but this is very dangerous and needs attention.

I was stopped at an intersection and when I got a green light and stepped on the gas my car stalled, I drifted into the intersection and braked and I was then stuck there bc my car would not restart. It took a couple minutes and it finally did. Luckily it wasn't a busy intersection and there wasn't an accident. I had 3 small children with me, it was very scary.

My car completely shuts off at stop sign/red light when engine idle feature is activated. I have to put car in park and restart it. This has been an ongoing issue since summer 2021. Vehicle was evaluated at dealership with no resolve. In addition, a new cam shaft had to be installed in fall 2022 , at Honda's expense.Car completely stalled while passing another (55mph)

Car stalls when auto stop turns back on

Vehicle would shift into neutral upon acceleration such as when passing and take up to a minute to reengage in a gear to continue acceleration. Generally happened at 50-60mph on the highway. Called dealer multiple times and brought in at 47,000 mi, but no codes generated by vehicle and dealer couldn't replicate. Finally at 81,000 transmission completely failed on a busy highway exit ramp and car could not be put in gear. Blocked traffic for 2 hours before car could be towed to the dealer. It appears Honda had transmission based recalls up to 2016 but not 2017 model year.

The auto idle often causes the car to stall and restart with a collision system warning, or sometimes requires a push of the start button.

This vehicle is equipped with an Auto Stop/Start feature when the vehicle is in idle and the brake is depressed. Once the brake is depressed the engine will shut off and then it should re-start as soon as the brake is released. This feature is malfunctioning on my vehicle. When the brake is released and the engine is restarted the electrical system on the car occasionally shuts down momentarily. This includes the HVAC, Stereo, Meter, Lights. On 3 separate occasions the car has stalled. The vehicle is then needed to be put in park and restarted. This has happened at traffic lights and could cause an accident if the reaction time to restart the vehicle is not quick enough. I had the dealer review the problem during an oil change but they only checked the battery level and determined it was not an issue. This issue seemed to appear around 35-40k miles on the odometer. The vehicle now has 56k miles on it. The issue does not occur 100% of the time, but occurs over 50% of the time.

Car stalled at a busy intersection and was unable to be restarted. The auto-idle restart was on as this is the default when the car is started and it engaged while I was at a stoplight (had driven approximately 1 mile prior to stopping at stop light) when light turned green, I pressed the gas peddle but the car did not restart instead it stalled. I was unable to get the car restarted. The car was in the road at a busy intersection, ultimately the police had to respond to keep traffic moving and the car was towed. Please note that during my attempts to restart the car by engaging the brake and pushing the ignition (what dash tells you to do) my hazard lights would go off - leaving me very vulnerable. This is an incredibly scary situation to be in. I usually turn off the auto restart when I get in the car because the car has previously stalled, but in the previous situations I have been able to get it restarted. Unfortunately, I forgot to turn it off on my morning commute today. This is a HUGE safety hazard and needs to be addressed. I have made a formal complaint to Honda and my car is currently at a Honda dealership being evaluated.

Had the no restart after auto start/stop of my engine occur. While I was attempting to make left turn at a light, vehicle remained off and completely shut down. All the lights on dashboard came on and had to place in park. Fortunately after two attempts, vehicle restarted. Turned feature off vehicle. Took to Honda Dealership today. Service Rep. had no idea that there is a current investigation into this matter. Gave me no assure that this issue would be resolved or repaired. Also told me I’d have to authorize a $155 diagnostic fee just to have it looked at, since there is currently not an official recall.

There was a rattle coming from the middle seats, specifically on the passenger side. Upon checking I found out that the middle seats were not locking properly. Actually, they could be folded down using your bare hands rather than the buttons and other mechanism to fold the seats. Therefore, in case of an accident, the seats are not likely to keep latch and may fold on any individual sitting in the middle seats. This is a safety issue that needs to be addressed. Seats are not supposed to fold using your hands but by either pressing a button or using a handle.

When the auto off/idle shuts the pilot off at a street light, sometimes the car will not turn back on. This has happened to me twice.

Vehicle stalls REPEATEDLY when the automatic anti-idle function is active. Whenever the air conditioning and audio is on and I stop the car, the engine stops (as the anti-idle system is intended to work), then stalls out as the engine restarts. This has been happening for about 2 years and happens almost every time the anti-idle system engages. It’s terrifying when it stalls in stop and go traffic on the highway.

The auto start-stop feature is malfunctioning and has been malfunctioning since I purchased the car. When the start/stop initiates at a stop, the car turns off and then when the car turns back on, the entire car completely shuts off and then turns back on, resetting everything. That is how it begins and then after a week or two more, the car completely shuts off and then will not restart. The problem is getting worse and worse as the years go on. It is extremely dangerous to be stuck in the middle of an intersection and my car is stalled out and has no way of turning back on. I have taken the car to the dealership maybe 8 times for this problem since I purchased the car is early 2018. It has gone through 4 batteries in 4 years (even with the pandemic, it should have been more). This issue is somehow draining the batteries extremely fast. There is a huge problem with the auto start/stop and my hope is that Honda buys-back all of these defective cars. I have no clue what kind of damage this has done to my engine, starter, etc. and am worried that I purchased this car as a reliable unit for my family, but it seems extremely unsafe and unpredictable. I know this is already under investigation but I wanted to include my plea and maybe encourage others to do the same. I know there are a ton of other people out there with the same unsafe problem.

The contact owns a 2017 Honda Pilot. The contact stated that while the vehicle was idling at a stop light and attempting to proceed to drive, the accelerator pedal was depressed; however, the vehicle lost motive power and stalled. The contact shifted the vehicle to park(P) and restarted the vehicle. The failure only occurred whenever the Auto START/STOP function was activated. The contact took the vehicle to the dealer who diagnosed that the fuel injector failed and needed to be replaced. The failure persisted. The contact returned the vehicle to the dealer who then diagnosed the vehicle and determined that the torque converter and converter clutch failed and needed to be flushed or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 56,000.

The auto engine idle stop fails to restart the engine after stopping at stop lights, stop signs, in traffic, etc. Even after repeatedly "working" to turn off the car and turn it back on, it can take up to 2 minutes to effectively turn off the car so it may be restarted. This feels extremely dangerous at stoplights, but especially when caught in stop and go traffic on the highway or on a bridge. Cars go around into the intersection, honk, and when traffic picks up from the stop-and-go situation, cars drive by at high rates of speed while I sit motionless in the middle of the highway. While I more often than not remember to turn off this "feature" when starting the car, there are times that I forget. It has been horrible for my newly licensed driver. The anxiety and stress this has caused has led to learned anxiety while riding in and driving other cars that do not have this "feature." The problem was first reported to my local dealer in 2021. Today I asked the dealer to look at it again, while the SUV was undergoing a fix for the hood recall, and I was informed it would be a $140 diagnostic fee and then whatever the cost would be to "fix" observed problems. The dealer has not documented my complaints about said problem, though they ran diagnostics and indicated that the starter and battery were operating according to spec. They "reset" the system in November, but it did not help with the problem quickly reappearing.

In support of NHTSA Action Number: PE22005 2017 Honda Pilot multiple experiences with the auto idle cutting off and not restarting. 8/4/2022 was worst experience to date. The vehicle cut off at a stop light and would not restart. The ability to roll down the windows and unlock the doors was disabled so 2 occupants were potentially trapped inside. Fortunately a door had just been opened to waive backed up traffic around the disabled vehicle. AAA and Sheriff's were called to the scene. It was successfully jumped and the AAA diagnosis was that nothing was wrong with the battery, starter, nor alternator. This is a major flaw in engineering and a fix has to be developed or the vehicle appropriately replaced.