Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
UNUSUAL NOISE (GRINDING/FRICTION) THAT PERSISTS WHILE THE VEHICLE IS IN MOTION. TOOK IT TO BE LOOKED AT 3 TIMES THEN THEY SAID IT WAS THE COMPLIANCE BUSHINGS. THEY SAID PREVIOUS MODELS HAVE BEEN RECALLED BUT NOT THE 2011 YET.
MY WIFES HONDA PILOT 2011 HAS A SEVERE SHUTTER WHEN EXCELARATING FROM A DEAD STOP UP TO 50 MPH. IT NOW HAS APPROXIMATELY 119000 ON IT BUT HAS BEEN DOING THIS FOR ABOUT A YEAR AND THIS SHUTTER OR MISSING CONDITION IS GETTING WORSE. I HAVE READ REVIEWS AND SEEMS TO BE A PROBLEM HONDA HAS HAD FOR SOME TIME. WHAT CAN HONDA DO TO CORRECT THIS PROBLEM FOR ALL OF US?
MY WIFE WAS DRIVING AND AND CAR WENT TO PASS HER A HIT A TRACTOR COMING OTHER DIRECTION. CAR HIT HER ON DRIVERS PASSENGER SIDE SPUN HER AROUND AND SHE HIT A MAILBOX ON FRONT OF CAR THAN SLID AND HIT A TREE ON PASSENGER SIDE . NO AIR BAGS DEPLOYED. CAN'T UNDERSTAND IT.
P0301 THROUGH P0304 HONDA ENGINE MISFIRE SETTLEMENT HONDA MANIPULATE THE DEALER TO MAKE FALSE ALLEGATIONS AND THE VEHICLE THEY REFUSE TO REPAIR IT. I WISH TO HAVE THE TRUTH COME TO LIGHT HOW THEY REFUSE TO SERVICE AND TAKE ACCOUNTABILITY TO REPAIR THE VEHICLE. THEY RATHER NOT REPAIR IT EVEN THOUGH IT IS THERE. I WAS DRIVING AND THE ENGINE MISFIRED. I WAS FORCED TO DRIVE INTO AUTOZONE TO HAVE THEM TEST IT OUT AND THE DIAGNOSIS CAME BACK THAT I HAD TO CHANGE THE SPARK PLUGS. IN WHICH I DID BUT NOW HONDA DOES NOT WISH TO REPAIR IT.
THIS IS THE SECOND TIME MY BRAKES HAVE FAILED. THE FIRST TIME THIS HAPPENED WAS ABOUT 6 MONTHS AGO. I WAS LEAVING MY HOUSE GOING ABOUT 20MPH AND WANTED TO MAKE A RIGHT SO I APPLIED THE BRAKES, THE CAR WOULD NOT STOP OR SLOW DOWN, EVEN WITH THE BRAKE PEDAL ALL THE WAY DOWN. I HAD TO USE TO USE THE EMERGENCY BRAKE TO STOP THE TRUCK. I TURNED THE TRUCK OFF AND THEN BACK ON AND TESTED THE BRAKES BY DRIVING VERY SLOW AND BRAKING. THIS SEEMED TO CLEAR THE PROBLEM. TODAY MY TEENAGE DAUGHTER WAS LEAVING THE GAS PUMP AND NEEDED TO BACK UP. AFTER SHE PUT THE CAR INTO REVERSE, SHE TRIED TO APPLY THE BRAKES BUT THE TRUCK WOULD NOT STOP. SHE PUSHED THE BRAKE PEDAL ALL THE WAY DOWN AND WAS STILL UNABLE TO STOP THE TRUCK. SHE HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE TRUCK. I INSTRUCTED HER TO TURN THE TRUCK OFF AND THEN TURN IT BACK ON AND TEST THE BRAKES. THIS AGAIN CLEARED THE PROBLEM. I HAVE TAKEN MY CAR TO THE DEALER AND THEY HAVE NOT BEEN ABLE TO FIND ANYTHING WRONG.
CHANGED BRAKES AT 30,000 AND AGAIN AT 50,000, ROTORS ALSO. VEHICLE CONTINUES TO HAVE A RUBBING SOUND ON LEFT FRONT. THREE SETS OF BRAKES AND ROTORS IN 50,000 MILES.
I HAD NOTICED WHILE DRIVING MY VEHICLE IT FELT AS IF THE FRONT BRAKE ROTORS WHERE WARPED DUE TO THE VIBRATION IN THE STEERING WHEEL WHILE UNDER BRAKING. I BROUGHT THE VEHICLE TO THE HONDA DEALERSHIP AND AFTER INSPECTION WAS TOLD THAT IN FACT ROTORS WHERE WARPED AND BREAK PADS WORN ALL PARTS REPLACED AND PROBLEM SEEMED TO BE CORRECTED THIS WAS DONE AT 85,000 MILES. NOW AT 98,000 SAME PROBLEM HAS RETURNED BROUGHT BACK TO DEALER AND THEY INFORMED ME NOW THAT BOTH THE FRONT COMPLIANCE BUSHINGS NEED REPLACEMENT. I HAVE CHECKED TO SEE IF THIS IS A RECALL ISSUE AND CANNOT IMAGINE IT IS NOT SEEING IT COULD HAVE CATASTROPHIC FAILURE ISSUES. PLEASE HOLD AMERICAN HONDA TO STANDARDS SET BY THE NHTSA FOR CUSTOMER SAFETY.
TAKATA INFLATORS. RECEIVED LETTER ABOUT RECALL IN JULY 2016. WAITING TO GET INFLATORS REPLACED. WENT TO DEALER STATED WHEN PARTS COME IN. WILL BE NOTIFIED BY SUPERIOR HONDA. HONDA SUGGEST THAT YOU AVOID HAVING A PASSENGER SIT IN THE FRONT PASSENGER'S SEAT UNTIL RECALL REPAIR HAS BEEN PERFORMED. STILL WAITING!
HONDA PILOT 2011 (<70K MILES). HAD CLUNKING SOUND FROM FRONT DRIVER'S SIDE WHEN GOING OVER BUMPS. DEALER REPLACED LEFT SHOCK ABSORBER, COVERED BY EXTENDED HONDA WARRANTY. HONDA REFUSED TO COVER THE REPLACEMENT OF THE RIGHT SHOCK ABSORBER, WHICH IS AN ISSUE DUE TO THE UNEVEN WEAR. REAR SUSPENSION WAS REPLACED ALREADY TWICE ON THIS VEHICLE. HONDA PREVIOUSLY ISSUED A RECALL FOR 2011 PILOTS, WHICH COULD CAUSE THE SUSPENSION TO FAIL AND COULD RESULT IN EXCESSIVE NOISE OR STEERING LOSS. IT IS EXTREMELY DISAPPOINTING THAT HONDA WOULD NOT COVER REPLACEMENT OF THE RIGHT SHOCK ABSORBER, WHICH IS QUITE OBVIOUSLY THE FLAW OF THIS VEHICLE.
SOME TIMES WHEN TURN ON MY PILOT THE SRS LIGT STAY ON IN THE DASH BORD FOR MY WHOLE RATITE AND ANOTHER TIMES DOES NOT STAY ON JUST FOR AROUND 5 SECONDS I DON'T KNOW WHAT IS THAT BUT THE LIGTH IS RED AND THATS MEAN DANGER AND SOMEONE TOLD ME THATS SOMETHING ABOUT THE AIRBAG. I BOUGHT THIS CAR IN NOVEMBER 2016
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/17/17*LJ UPDATED 08/22/2017 *JS
TL* THE CONTACT OWNS A 2011 HONDA PILOT. WHILE DRIVING VARIOUS SPEEDS, THE FUEL CAP WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE SERVICE TECHNICIAN STATED THAT THE FUEL CAP NEEDED TO BE UNSCREWED AND RE-TIGHTENED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
I RECEIVED A LETTER FROM HONDA EARLY LAST SUMMER NOTIFYING ME OF THE RECALL OF MY AIRBAGS SAYING PARTS WOULD BE READY IN THE FALL AND I WOULD GET ANOTHER LETTER. SO FAR I HAVE HEARD NOTHING ELSE FROM THEM.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL - AFTER MULTIPLE ATTEMPTS TO HAVE THE DEALER FROM WHOM THE VEHICLE WAS PURCHASED REPLACE THE AIRBAG, WE'VE BEEN REPEATEDLY TOLD "THEY'LL LET US KNOW WHEN THEY ARE AVAILABLE". GIVEN THE TIME WHICH HAS PASSED SINCE THE RECALL WAS ANNOUNCED, THIS IS NO LONGER AN ACCEPTABLE RESPONSE. WE NEED YOUR ASSISTANCE WITH HONDA TO HAVE THE SAFETY REPAIRS RELATED TO THE AIR BAG PERFORMED.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
EXCESSIVE OIL CONSUMPTION RESULTING IN SPARK PLUG MALFUNCTIONS. PROBLEM HAS OCCURRED DURING ALL DRIVING CONDITIONS AS WELL AS WHILE BEING STATIONARY WITH VEHICLE RUNNING.
I RECEIVED A RECALL NOTICE IN JULY 2016 ON THE AIRBAG DEFECT. I HAVE TRIED HAVING THE VEHICLE SERVICED BUT HAVE NOT HAD ANY LUCK. SEVERAL CALLS HAVE BEEN MADE TO THE LOCAL DEALER AND THEY ARE STILL UNABLE TO REPAIR MY VEHICLE. IT HAS BEEN OVER 2 MONTHS (60 DAYS) SINCE I CONTACTED THE DEALER FOR A REPAIR APPOINTMENT. ALL OF THIS TIME I MUST AVOID HAVING ANY PASSENGERS RIDE IN THE FRONT PASSENGER SEAT UNTIL THE RECALL IS PERFORMED. I AM UNABLE TO USE MY VEHICLE TO TRANSPORT MY FAMILY ON TRIPS AND THEREFORE UNABLE TO USE IT FOR ITS INTENDED PURPOSE.
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000.
TAKATA RECALL.- IT HAS BEEN MORE THAN 60 DAYS (SINCE I RECEIVED THE LETTER FROM HONDA AND SINCE I NOTIFIED HONDA OF FORT WORTH, 3400 W LOOP 820 S, FORT WORTH, TX 76116 . I HAVE CALLED THEM SEVERAL TIMES AND THEY TOLD ME TO AVOID HAVING A PASSENGER ON THE FRONT SEAT. THIS IS NOT ACCEPTABLE; I HAVE CHILDREN AND THAT'S WHY I GOT AN SUV, CHILDREN RIDE IN THE BACK AND ADULTS IN THE FRONT. IF I AM NOT ABLE TO DRIVE OUR PILOT THE WAY IT WAS DESIGNED, I WOULD LIKE TO REQUEST AN EQUAL LOANER VEHICLE UNTIL THE AIR BAG IS FIXED. WAITING LONGER IS NOT ACCEPTABLE. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TAKATA RECALL CONTACTED BRAHMAN HONDA 561-966-5160 ON JULY 20, 2016. LEFT A MESSAGE FOR MYRA IN RECALL DEPT STATING WE RECEIVED A NOTICE STATING THE PASSANGER SIDE AIRBAG INFLATOR WAS RECALLED. SPOKE WITH MYRA LATER THAT DAY, GAVE HER VIN OF THE PILOT AND REQUESTED REPAIR. SHE STATED THAT IT WAS TAKING UNTIL THE "END OF SUMMER" BEFORE CAR PART WOULD BE IN. SHE STATED OUR INFORMATION WAS PUT INTO THE SYSTEM AND PART WAS ORDERED. CALLED BRAHMAN HONDA THE BEGINNING OF SEPTEMBER AND TOLD PART WAS STILL NOT IN BUT THEY WOULD CALL US WHEN IT WAS. 66 DAYS LATER AND STILL NO PART, NO CALL, NO REPAIR.
TAKATA RECALL TAKING TOO LONG TO REPAIR
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I RECEIVED A NOTICE FROM HONDA AUTOMOBILE DIVISION, SAYING I HAVE A RECALL ON MY CAR. THE AIR BAGS ARE DEFECTIVE, AND A DANGEROUS HAZARD TO MY FAMILY! AND SHOULD REPAIRED BY HONDA. I HAVE TAKEN MY CAR TO THE THE DEALER AND THEY SAID THEY WILL CONTACT ME AS SOON AS THE PARTS A IN. THIS WAS BACK IN JULY OF 2016! I HAVE NOT RECEIVED A CALL! I HAVE MADE SEVERAL TRIPS TO THE DEALER AND EACH TIME THEY SAID THE SAME THING IT SHOULD BE JUST A COUPLE OF DAYS. I TRIED TO CONTACT THEM ON 9/15/2016 AND I STILL GET THE SAME ANSWER. I CALLED HONDA AMERICA AND THEY SAID THE PARTS ARE ON BACK ORDER. I THEN LISTEN TO A MESSAGE FROM BRUCE SMITH S.V.P. SAYING THIS IS SOMETHING I SHOULD NOT TAKE LIGHTLY.! NEEDLESS TO SAY, I AM VERY FRUSTRATED AND ANXIOUS, AS THIS IS A VERY SERIOUS LIFE OR DEATH SITUATION! I AM VERY CONCERNED FOR THE SAFETY OF MY FAMILY ....
TAKATA RECALL: I RECEIVED NOTICE JULY 2016 OF THIS RECALL AND IMMEDIATELY CONTACTED MY DEALERSHIP WHO ORDERED THE NECESSARY PARTS ON JULY 19, 2016. I HAVE BEEN CALLING THE DEALER WEEKLY TO CHECK ON THE PARTS ARRIVING. AS OF THIS WEEK, THE PARTS HAVE STILL NOT COME IN AND NOT BEING ABLE TO USE THE PASSENGER SEAT HAS CAUSED A SIGNIFICANT INCONVENIENCE WITH MY JOB AND MY FAMILY.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL. HONDA AUTOMOBILE DIVISION SENT ME THE RECALL BUT NOW SAYS CONTACT DEALER. DEALER ORDERED PART 3 AUG. TO DATE NO PART. DEALER TAKES TRADE INS CARS REQUIRING RECALL AND SELLS THEM. I WAS TOLD SWAPPING RECALL PARTS BY THE DEALER IS AUTHORIZED. ARE MY PARTS BEING SWAPPED BY THE DEALER TO SELL TRADE INS INSTEAD OF FIXING CUSTOMERS. DEALER IS UNIVERSITY HONDA, FLORENCE AL, 35630. HONDA AUTOMOTIVE DIVISION IS RECORDINGS ONLY, DEALER HAS NO ANSWERS AND MAKES NO CONTACT REGARDING STATUS OF ORDERED PART WHILE I CONTINUE TO DRIVE AN UNSAFE VEHICLE. HONDA HAS NOT STEPPED UP TO THE PLATE ON THIS ISSUE AND ONLY PUT YOU ON TO THE DEALER WHO APPEARS MORE INTERESTED IN SELLING TRADE INS THAT FIXING CUSTOMERS' CARS. HONDA SHOULD TRACK RECALL PARTS BY VIN AND INFORM THE CUSTOMER WHEN THEIR PART HAS BEEN SHIPPED WITH EXPECTED DELIVERY DATE. AS CURRENTLY MANAGED THE CUSTOMER HAS NO WAY OF KNOWING ANYTHING ABOUT THE STATUS OF THE PART ORDERED FOR THEIR CAR BY VIN. TRUST IN THE DEALER IS NOT A VIABLE SOLUTION AS THEIR OBJECTIVE IS TO SELL CARS, HONDA HAS THE RESPONSIBILITY TO THE CUSTOMER FOR SAFE CARS AND THEY ARE FAILING. I ALSO HAVE A 2009 HONDA RIDGELINE VIN# [XXX] THAT IS SUBJECT TO THE RECALL WITH THE SAME ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL I HAVE REACHED OUT TO HONDA 3 SEPERATE TIMES IN RELATIONSHIP TO PROVIDING A RENTAL VEHICLE SINCE RECEIVING THE NOTIFICATION OUR VEHICLE IS PART OF THE TAKATA RECALL. THEY SUGGEST WE DO NOT HAVE ANYONE RIDE IN THE PASSENGER SEAT AS PART OF THEIR RECOMMENDATION. WITH A FAMILY OF 4 WITH TWO SMALL CHILDREN IN CAR SEATS THERE RECOMMENDATION IS NOT POSSIBLE. OUR OTHER VEHICLE THEY SUGGEST WE DRIVE IS A HONDA RIDGELINE, ALSO PART OF THE RECALL FOR THE PASSENGER SIDE AIRBAG. THERE IS ALSO NOT ENOUGH ROOM IN THE BACK TO SEAT 2 CHILDREN IN CAR SEATS ALONG WITH AN ADULT. EACH TIME WE HAVE CALLED THAT SAY THEY WILL ESCALATE THE CASE. WE HAVE YET TO HEAR A RESPONSE IN A MONTH.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NETS CAMPAIGN NUMBER: (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VINE TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/28/16*LJ THE CONSUMER STATED THE AIR BAG WAS REPLACED IN LATE SEPTEMBER. UPDATED 11/02/16.*JB
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL HONDA IS REFUSING TO CALL ME IN REGARD TO THIS RECALL, AND SPECIFICALLY TO DISCUSS OPTIONS FOR ALTERNATIVE TRANSPORTATION. O I RECEIVED A RECALL LETTER FROM HONDA IN JULY 2016, INSTRUCTING ME TO NOT USE THE FRONT PASSENGER SEAT. O I CONTACTED THEM ON 7/19/2016, AND THEY SAID THAT A CASE MANAGER WOULD CALL ME BACK, BUT NO SUCH CALL CAME. O I CALLED THEM BACK ON 8/5/2016. THEY TOLD ME A CASE MANAGER WOULD CALL ME BACK, BUT AGAIN, NO SUCH CALL CAME. THEY TOLD ME MY CASE NUMBER IS 04888305. THEY ALSO TOLD ME TO CALL MY DEALER, WHICH I DID, (THEY SAID THAT PARTS ARE BACK ORDERED, WITH NO DELIVERY ESTIMATE, AND MEANWHILE, I'M STILL USING THE FRONT SEAT. O I CALLED THEM BACK ON 8/22. THIS TIME, THEY SENT AN INTERNAL MESSAGE TO THE CASE WORKER, MARKING THIS CASE AS URGENT, BUT AGAIN, NO CALL BACK HAS TAKEN PLACE. SO, IN SUMMARY, IT HAS BEEN 45 DAYS SINCE MY FIRST PHONE CALL TO HONDA, AND I STILL HAVE RECEIVED ZERO RESPONSE. AT THIS POINT, IT APPEARS THAT HONDA IS REFUSING TO CALL ME REGARDING THIS AIRBAG RECALL. DUE TO MY LARGE FAMILY, I AM FORCED TO USE THE FRONT SEAT, AND THIS PUTS MY FAMILY AT RISK. I WANT TO DISCUSS WITH THEM THE AVAILABILITY OF ALTERNATIVE TRANSPORTATION WHILE WE ARE WAITING FOR THE PARTS TO ARRIVE.
TAKATA RECALL: RECEIVED LETTER FROM HONDA 7/20/16 W/RECALL NOTICE. CALLED THAT DAY TO APPLY FOR LOANER CAR. TOLD I'D HEAR BACK IN 1 WEEK. NO CALL. CALLED 8/8 TOLD WOULD HEAR THAT DAY. NO CALL. CALLED 8/24 & WAS TOLD AIR BAGS WERE AVAILABLE (DIDN'T RECEIVE LETTER TELLING ME THAT AS INDICATED IN ORIGINAL LETTER). CALLED DEALER. TOLD IT WOULD BE 1 - 2 MONTHS. CALLED HONDA 8/31 ASKING ABOUT LOANER CAR. GOT CALL BACK THAT DAY SAYING LOANER DENIED. PAID A LOT OF MONEY FOR CAR & NOT ABLE TO USE IT AS INTENDED FOR LAST 6 WEEKS AND PROBABLY ANOTHER 2 MONTHS. HONDA'S NOT TAKING CARE OF CUSTOMERS (HONDA OWNERS SINCE 1978) AS THEY SHOULD. THE MISTAKE WAS THEIRS AND THEY ARE PASSING THE PROBLEM ON TO CUSTOMERS.AND NOT DOING EVERYTHING THEY CAN TO MAKE IT UP TO THEM.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V346000 (AIR BAGS) AND 13V016000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,033. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKETA RECALL IS AFFECTING MY ONLY VEHICLE. I TAKE MY ELDERLY FAMILY TO DOCTOR APPOINTMENTS IN THIS VEHICLE. NOTHING GOT RESOLVED FOR ME IN WEEKS AS I CAN'T TAKE MY FAMILY IN THE VEHICLE AS NO ONE CAN RIDE IN PASSENGER SEAT. HONDA ISN'T REPLYING. FEEL LIKE I'M LEFT WITH A UNUSABLE CAR WHICH I'M STILL PAYING OFF. I'M VERY UPSET!
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THE CAR STUTTERS WHEN YOU HIT THE GAS. THEY TOLD ME IT IS THE SPARK PLUGS AND THAT THERE IS A RECALL BUT NOT FOR MY VIN# ????? SAME CAR AND YEAR AS THE RECALL STATES. IT IS THE SAME ISSUES AS THE CARS THAT HAVE THE RECALL VIN#.
I TOOK THE VEHICLE TO THE DEALERSHIP FOR A RECALL RELATED TO THE STEERING MECHANISM THAT IS MAKING A LOUD CRACKING NOISE WHEN I TURN THE STEERING WHEEL, WHEN I BACK UP. WERE TOLD THAT PARTS WERE NOT AVAILABLE, IT IS BEEN ALMOST ONE YEAR AGO. NO RESPOND FROM DEALERSHIP OR HONDA ITSELF. MY NAME IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
PRIOR TO PURCHASE, THE RECALL AND POSSIBLE PROBLEM EXISTED. I WAS LED TO BELIEVE THAT THE PROBLEM WAS CORRECTED. IF IT WAS IN FACT CORRECTED, SHOULDN'T MY VEHICLE NOT BE ON THE RECALL LIST OR WAS IT JUST REPAIRED ON PAPER, IN ORDER TO CONCLUDE THE SALE. SHOULDN'T THEY HAVE NOTIFIED NHTSA, IF THEY HAD IN FACT MADE THE REPAIRS?
WE ARE EXPECTED A WAIT OF POSSIBLY MONTHS AND FORGO USING THE PASSENGER SEAT. THIS IS UNREASONABLE SINCE WE USE OUR AUTO EVERYDAY AND MANY TIMES WITH MULTIPLE PASSENGERS WHO CAN NOT CLIMB TO THE REAR TO USE THE SMALL SEATS. ALSO, I AM SURE THAT THE DRIVER SIDE AIR BAG IS ALSO A TAKATA BAG. SHOULD WE STOP DRIVING OUR AUTO ALL TOGETHER? I THINK WE SHOULD BE GIVEN A LOANER IF THIS IS THE CASE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 HONDA PILOT. HALF AN HOUR AFTER THE CONTACT PARKED THE VEHICLE IN THE GARAGE, IT CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2011 Honda Pilot → · Every Pilot year → · How the figures are calculated →