Page 2 of 10 · complaints 51–100 of 456

2012 Honda Civic complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Structure › Body
Filed Apr 29, 2023UT

Sunroof exploded upwards. Nothing hit the sunroof and there was no existing damage

Structure › Body
Filed Apr 23, 2023NY

There is a "metal" splash guard (approx. 2ft x 2ft) under the engine that is secured by 4 steel bolts/screws and steel U-Clips. If the metal splash guard falls off it could puncture the gas tank, cut gas and brake lines or take someone's head off. This guard is more than just a piece of thin tin. The Bolts/Clips secure the metal guard to the remaining "plastic" splash guard under the rest of the car (metal probably needed for engine heat reasons). I noticed the missing metal plate after a Honda Dealer's oil change. I thought that they might have accidently forgotten to replace it after the oil change, but was told that was not the case (I got the impression that it was not uncommon for these metal splash guards to fall off). The oil filter and drain plug access requires removal of this metal plate during service. My metal plate fell off due to rusted through bolts/screws because 3 of the metal clips stayed in place and were very rusted. The dealer replacement parts were expensive, something like >> bolts-clips $10 x 4 = $40 plus approx $30 for the metal plate $70 total. Honda had to order the metal plate to be delivered later. Once the plate arrived at the Dealership they contacted me and I went to them, where they replaced the plate for free, but to add insult to injury, the Honda technician used two plastic zip ties instead of steel bolts and clips because they didn't have enough of the correct bolts/clips (should be secured by 4 steel bolts/clips). They never bothered to t

Air Bags
Filed Apr 8, 2023NJ

Air bag light came on sometime back. Took it to dealer from where we purchased the car and we were told a specific part had failed which came up during Airbag Diagnostics - 77900-TR0-A11 (Reel). Had it replaced per Dealer suggestion. Dealer 'OPEN ROAD HONDA, Edison, NJ'. However the light came back up again. Now the Dealer is saying the Airbag Control Unit is malfunctioning and now I have to replace this part. Please check if there are recalls associated with this model Honda Airbags.

Steering
Filed Mar 9, 2023WV

EPS warning light came on while I was pulling into a local gas station. When I came out and started vehicle, wheel would not turn. Realized with EPS assist off it reverts to manual steering and, with great difficulty, made it to garage. Rack and pinion replaced ($1514.77). Now EPS warning light still continues to come on randomly with sudden loss of steering, once at 70 mph on interstate and another at 35 mph on secondary road. This is EXTREMELY dangerous. If you turn car off and wait 10-15 minutes the system resets and steering works perfectly (until it doesn’t).I refuse to drive it now and, since it is an older car with high mileage, it would be cost prohibitive. Even if I could find a buyer, I can’t in good conscience sell it to someone and worry about their safety. Other potential repairs could be EPS motor, steering sensors, bad wiring, computer issues, etc.

Power Train
Filed Feb 12, 2023FL

Emissions systems

Air BagsCrash
Filed Oct 29, 2022UT

I braked unexpectedly and only my license plate was curved, but the driver passenger bag component popped open. The airbag didn't deploy properly. So if I was in an actual accident, I would have died.

Air BagsCrash
Filed Sep 21, 202275,000 milesFL

1 airbags didn't deploy on highway accident on 1/11/2021. Honda usa rejected inspection upon request. 2 14 wheeler hit driverside on civic on hwy we almost died. 3 I reported accident of bags not deploying to Hobda USA. They denied case open for free inspection. 4 Airbags have not been inspected by no one. 5 unknown on the warning lamps . Dont know system.

Engine
Filed Jul 13, 2022MA

So on 11/6/19 Silko Honda Raynham, MA worked on my car for recall {campaign recall 19-106 6bd00- 2012 civic cold emissions gas reduction) So ever since this update on my computer I had non stop tightening gas cap which has been replaced with dealer cap did not work, and when the gas cap light goes out then get check emissions light does this non stop between both lights throughout the day everyday, I've had every single thing fixed that says with the code I get from check engine light nothing works but it passes inspection all I can think of is computer update only thing makes since .Also had 3 smoke test to comes back no leaks. the code I get is this P0497,p145c it has 7 things to do to resolve code which are 1)reconnection of hoses 2)wiring replacement 3)vacuum 4)charcoal canister replacement 5)canister purge valve replacement 6)gas cap replacement 7)clearing of codes and retesting with scan tool to ensure the problem is fixed. IVE DONE ALL AND STILL HAPPENING!! VIN # [XXX] 2012 Honda civic LX Mileage is at -99,535 [XXX] Cell # [XXX] “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Jul 9, 2022CA

I did not receive a recall for fuel system. My car was manufactured on May 2011 and I have been having problems with gas cap light on.

Air Bags1 injured
Filed Jun 29, 202286,000 milesOH

The contact's girlfriend owns a 2012 Honda Civic. The contact stated that upon his girlfriend placing the vehicle into drive(D) while in her garage; the air bags deployed without warning. Black smoke emitted from the vehicle as his girlfriend exited the vehicle; the air bag hit his girlfriend in the face which resulted in a headache, she did not seek medical attention. She called the dealer and they informed her to bring in the vehicle for an inspection. The contact's girlfriend took the vehicle to the dealer on two occasions where they discovered that the air bag light had illuminated on the instrument panel but quickly disappeared prior to failure. His girlfriend was given an estimate for repair. The contact called Performance Kings Honda(9131 Fields Ertel Rd, Cincinnati, OH 45249) where he was given an appointment to have a second diagnostic performed on the vehicle. The contact attempted to reach the manufacturer but was unsuccessful. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.

Engine and Engine Cooling
Filed Jun 17, 202264,000 milesMO

The contact owns a 2012 Honda Civic. The contact stated while driving at an undisclosed speed, there was extremely hot air was throughout the vehicle. There was an abnormal burning odor detected. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the air condition compressor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 64,000.

Fuel/Propulsion System
Filed Mar 17, 2022NC

We have had the high pressure fuel line replaced twice which is very expensive (labor). I can google and see recalls on this model, however, when I search it says no recalls.

Structure › Body
Filed Mar 9, 2022TX

Paint on the Vehicle is chipping off and getting oxidized. It started happening an year ago and its never ending. We are able to see the patches almost everywhere on the body of the car.

Steering
Filed Mar 5, 2022MN

Intermittent power steering loss. Vehicle would lose power steering sometimes while driving and other times at startup. Very random. For months nothing would happen until all of a sudden eps warning light would come on and power steering wouldn’t engage right away. Now it is permanently on and the power steering does not work at all. This issue started around 65k and complete power steering loss happened at 80k. Definitely scary to think you might lose power steering all of a sudden.

Exterior Lighting
Filed Jan 28, 2022CA

Dealership found this Honda one brake light blub only with 26764 miles in early 2021. I complained to Honda, they claimed and a case 12786775 and let me called them, then told me "out of warranty". Honda then closed the case. This is a quality of light blub issue, not warranty. In fact 1. Dealership said it is not often saw, only saw a few, you are unluck. One out of 10000 blub can like that. 2. I had a few Honda before, all light blubs will be good even they were more than 80000 miles and more than 12 or 15 years old. This is a clearly quality issue. Honda need replace it freely. Thanks.

Steering
Filed Oct 27, 202172,500 milesFL

The contact owns a 2012 Honda Civic. The contact stated that while driving approximately 5 MPH, the emergency steering warning light illuminated, and the steering wheel seized. The vehicle was towed to an independent mechanic, then to the dealer. Initially, the dealer could not replicate the failure but later diagnosed the vehicle with steering column failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 72,500.

Structure › Body
Filed Oct 23, 2021MA

About 2 years ago, I purchased my first Honda, on September 2019. It looked perfect. However, for the past 10 months its paint has been fading, specially on the car top. Now my car is looking absolutely aweful. If Honda does not fix this problem, I will switch back to Toyota because I never had this problem before.

Air Bags
Filed Oct 13, 202110,000 milesWI

The contact owns a 2012 Honda Civic. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to multiple local dealers and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 10,000.

Air Bags
Filed Oct 12, 2021WI

My light for airbag inspection came on shortly after purchase. When we asked about it during a routine service we were told that shouldn't be happening. We were told the airbags are still working and they do not know why that is happening but, they were not interested in taking care of the issue even tho the car was under warranty at the time and several recalls were being issued for other cars with the Takata Airbags in them. Because of this poor service we decided to stop using your service. Now, several years later I have become aware of all the problems others are having with your airbags and requested a call back from a supervisor because no one answering your phones has offered any responsible response to this problem. No one is able to get a hold of a supervisor. I was finally given a case # thru an email from an unknown person with no contact information. I am very upset that I was not notified about this safety concern sooner and do not accept the system that you are using to get out of fixing a problem you pretended to know nothing about. Every time I try to find out which airbags are in my car I am referred to Takata Lawsuit over dysfunctional exploding bags are going off in older vehicles. I simply do not trust your process after many attempts to contact a responsible party and told they will get to it but, no one gets back and they have show no concern at all on their part. I do not wish to wait any longer for a correct response. it is long past due.

Steering
Filed Sep 16, 2021CT

On or about August 2021, I drove my 2012 Civic to a store, and park. Leaving the location minutes later, I started the car and noticed I could not turn the wheel to back out. A dash light came on indicating a power steering system issue. I turned car off and tried again with the same results. Not able to drive, I left the car parked and returned the next morning to possibly have it towed. I started the car to check it, and the issue was gone. A mechanic checked the fuse and told me he "reset it." The problem has not returned to date.

Steering
Filed Aug 23, 2021PA

The EPS Electric Power Steering failed on the vehicle with no warning. At 35-40 MPH the EPS warning light came on and the car could not be turned in any direction. The car was wrestled off to the side of the road. It was turned off for several minutes and turned back on. Problem persisted. Turned off ignition for 10 minutes and the warning light went out and steering came back. Thank God there was no accident. This is beyond dangerous. Honda needs to step up to the plate and recall these vehicles with defective steering. Somebody is going to die. Now my daughter is afraid to drive the vehicle. We need to get it to the shop.

Service Brakes
Filed Aug 20, 2021GA

The parking brake control knob has broken off and parking brake can not be released without inserting a long object into release button. If I engage the parking brake it is stuck in that position and car will not move. If I don't engage the parking brake then there is no parking brake. If parking on an incline, it is a struggle to move out of park. An independent service center has tried to order a replacement part. Honda says there is not replacement part. There are no warning lights.

Structure › Body
Filed Aug 12, 2021MN

On the roof of my car the clearcoat/paint is fading off really bad. It’s in different spots all over.

Electrical System
Filed Aug 5, 2021FL

The vehicle stop working because the mpi is bad, there is a service bulletin that cover the warranty

Steering
Filed Jun 29, 2021TX

When leaving my parking space, my steering wheel locked and I was unable to turn the vehicle. If I had needed to maneuver my vehicle, I would not have been able to do so. The dashboard indicated that the power steering needed to be inspected.

Air Bags
Filed Jun 27, 2021HI

Check Airbag System light will turn on as soon as I start driving. SRS Code 11-10 open in the driver's airbag first inflator.

Air BagsCrash
Filed Apr 14, 2021149,900 milesMI

COLLISION LEFT FRONT OF CAR, PASSENGER AIR BAG DEPLOYED, DRIVERS DID NOT. CAR WAS DRIVING ON A PARKING LOT STEERING TO THE LEFT AND I STRUCK CONCRETE PILLER PROTECTING LAMP POST

Air Bags
Filed Mar 5, 202160,000 milesVA

CHECK AIR BAG SYSTEM WARNING MESSAGE POPS UP WHILE CAR IS TRAVELING DOWN THE ROAD A SHORT SHORT DISTANCE. THE CAR HAS NEVER BEEN IN AN ACCIDENT.

Engine
Filed Mar 4, 202181,491 milesMA

WE ALMOST GOT KILLED TRYING TO TURN THE WHEEL TO GET OFF THE HIGHWAY. THE STEERING WHEEL ISSUE WAS ALREADY LOOKED AT BY MY MECHANIC. HE SAID IT WAS THE ALTERNATOR AND REPLACED THAT INSTEAD. I WAS CHARGED FOR THE ALTERNATOR! I TOOK IT BACK AFTER WE WERE ALMOST KILLED. HE FIXED THE STEERING ISSUE BUT NOW THE CAR DOESN'T STEER RIGHT AWAY AFTER THE CAR IS TURNED ON! WHAT SHOULD I DO NOW? IT STAYS LOCKED AND YOU CAN ONLY GO FRONTWARDS AND BACK!! WE HAVE TO KEEP GOING BACK AND FORTH TILL IT UNLOCKS! WHAT IS WRONG WITH THE ENGINE OF THIS CAR? I DON'T DRIVE FAR. IT ONLY HAS 81491 MILES ON IT. ON THE MECHANIC'S BILL STEERING ISSUE ELECTRONIC STEERING MOTOR- REMOVE & REPLACE- ALL APPLICABLE MODELS. DID YOU RECEIVE THIS MESSAGE? WHEN DO I GET MY MONEY BACK FROM HONDA FOR THEIR MISTAKES? I AM 68 YEARS OLD DISABLED WOMAN WHO NEEDS HELP WITH THIS BILL. HONDA SHOULD PAY THE BILL FOR ME. I HAVE TO LIVE ON 954.00 A MONTH LIVE IN STATE HOUSING. PLEASE HELP ME!! [XXX] CELL: [XXX] THANK YOU INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Service Brakes
Filed Feb 20, 202191,000 milesCA

CHECK VSA CHECK POWER STEERING SYSTEM MALFUNCTION DURING DRIVING! VEHICLE BREAKING ON ITS ON RANDOMLY! I COULD HAVE BEEN IN A FATAL ACCIDENT! VEHICLE IS NOT FUNCTIONAL DUE TO THESE ELECTRICAL ERRORS!

Air Bags
Filed Feb 15, 20211 milesIL

WHEN THE VEHICLE WAS IN MOTION, THE CAR SLID A BIT. THE VEHICLE PASSENGER REAR TIRE HIT THE SIDE OF THE SIDEWALK, CAUSING THE AIRBAG TO POP.

Steering
Filed Feb 15, 2021127,370 milesVA

CAR DRIVING DOWN HWY STEERING GOES OUT AND LIGHT CAME ON TURN CAR OFF STEERING WORKS FINE DRIVE CAR STEERING GOES OUT LIGHT COMES ON TURN CAR OFF DRIVE CAR HOME WITH NO POWER STEERING TURN OFF AND ON WORKS FINE TAKE TO DEALER CODES 33-01 AND 33-06 SAID NEEDS RACK & PUMP THIS IS VERY DANGEROUS WHAT WAS THE OUTCOME OF THIS PROBLEM THAT HAS BEEN GOING ON ON THESE CARS SINCE 2012 WHY NO RECALL OH I,AM A MECHANIC CERTIFIED AGE 57

Steering
Filed Feb 5, 202162,500 milesNC

POWER STEERING WHEN OUT ALL AT ONCE WHILE DRIVING, VERY DIFFICULT TO STEERING, DROVE HOME BARELY ABLE TO STEER, AFTER CAR SAT FOR A WHILE THE STEERING WORKS NOW, AFRAID TO GET OUT OF DRIVEWAY BECAUSE AFRAID IT WILL HAPPEN AGAIN

Air Bags
Filed Feb 4, 2021130,000 milesNC

WHILE THE VEHICLE IS IN MOTION AND MAKING LEFT OR RIGHT HAND TURNS (90 DEGREE TURNS) WITH THE VEHICLE GOING ~10 MPH THE AIRBAG WARNING LIGHTTURNS AND STAYS ON FOR SOME TIME BEFORE IT DISAPPEARS. HOWEVER, THE FREQUENCY OF THE AIRBAG WARNING LIGHTS HAVE INCREASED. I TOOK THE VEHICLE TO THE DEALERSHIP FOR FURTHER INVESTIGATION AND WAS TOLD THE ISSUE IS COMING FROM A CABLE REEL AND THE DRIVER INFLATION MAY NEED TO BE REPLACED TOO. ACCORDING TO THE HONDA TECHNICIAN- IF THE ISSUE/PARTS REMAIN UNFIXED, THE AIRBAG WILL FAIL TO DEPLOY IN A FORWARD MOVEMENT CRASH.

Air BagsCrash1 injured
Filed Jan 14, 2021100,000 milesFL

TL* THE CONTACT OWNS A 2012 HONDA CIVIC. THE CONTACT STATED THAT THE SON WAS DRIVING APPROXIMATELY 35 MPH BEFORE CRASHING INTO THE REAR OF A SECOND VEHICLE. DURING THE CRASH THE AIR BAGS DID NOT DEPLOY, THE MESSAGE "CHECK AIR BAG" HAD DISPLAYED AND THE SEAT BELT BUCKLE HAD UNLATCHED CAUSING THE DRIVER TO CONTACT THE STEERING WHEEL. THE DRIVER SUSTAINED INJURIES TO BOTH KNEES. A POLICE REPORT TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURES WERE NOT YET DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

Electrical System
Filed Jan 9, 202181,452 milesMA

WE WERE DRIVING DOWN THE HIGHWAY WHEN THE POWER STEERING LIGHT CAME ON. IT TOOK TWO OF US TO TURN THE WHEEL TO MAKE A RIGHT OR LEFT TURN. WE WERE BOTH AFRAID FOR OUR LIVES! WE DID NOT KNOW IF WE WERE GOING TO MAKE IT HOME BUT WE DID. I AM PETRIFIED TO DRIVE THIS CAR AGAIN! I HAVE TO USE THE CAR BECAUSE I LIVE SO FAR AWAY FROM STORES TO SHOP ETC. PLEASE HELP ME SOON SO I CAN USE THE CAR AGAIN!!!

Engine
Filed Dec 30, 2020112,000 milesOK

THE VEHICLE SEEMS TO BURN OIL VERY FAST EVEN THOUGH IT HAS BEEN MAINTAINED PROPERLY THROUGHOUT THE YEARS. I'VE HAD TO FILL UP THE OIL 3 TIMES BETWEEN OIL CHANGES DUE TO THIS ISSUE AND NO LEAKS HAVE BEEN FOUND AFTER A THOROUGH SEARCH.

Unknown or Other
Filed Dec 30, 2020112,000 milesOK

THERE IS A LATENCY DELAY BETWEEN MY PHONE AND BLUETOOTH OF ABOUT 4 SECONDS AND HAS BEEN THAT WAY SINCE I PURCHASED THE VEHICLE.

Unknown or Other
Filed Dec 15, 202081,000 milesIL

THE HOOD DOES NOT OPEN. THE LATCH HAS FAILED WITH ONLY 80,000 MILES AND THE OFFICIAL POSITION OF AMERICAN HONDA IS GO SCREW YOURSELF THE CAR IS A 2012 AND HAS A SALVAGED TITLE BUT IT NEVER HAD A SALVAGED TITLE AND THEY LIE AND NEVER PROVIDED US ANY WARRANTY SERVICES EVER. WE HAVE OWNED OVER 10 HONDAS AND THEY ARE UNLOYAL.

Unknown or Other
Filed Dec 15, 202081,000 milesIL

HONDA WONT FIX HOOD LATCH THAT FAILS TO OPEN AND NOW HAS ASKED FOR A COPY OF MY NORMAL STATE TITLE SO THAT THEY CAN HAVE THE STATE MAKE IT A SALVAGED TITLED IN ERROR. THEY ARE DIRTY. THEY HAVE NEVER HONOR ANY WARRANTY ON THE CAR AND HAVE SAID IT IS A SALVAGE TITLE WHEN I BOUGHT IT NOT AS SUCH A VEHICLE THE LOCAL HONDA DEALERSHIPS HAVE RIPPED US OFF...PLEASE REFER TO CONSUMER PROTECTION BUREAU TOO

Unknown or Other
Filed Dec 10, 2020GA

2012 HONDA CIVIC EX. SEAL COAT FAILURE, MOSTLY ON ROOF WITH SOME PAINT PEELAGE ON DOOR HANDLE AND SPOILER ALSO. THIS STARTED 2 1/2 YEARS AGO AND IS GETTING PROGRESSIVLEY WORSE. HONDA WILL NOT RECTIFY THE ISSUE ALTHOUGH THEY ARE AWARE OF PAINT DEFECTS AND HAVE COVERED A FEW MODELS BUT NOT ALL MODELS AFFECTED.

Steering
Filed Dec 5, 202045,000 milesTX

THE EPS(ELECTRONIC POWER STEERING) INDICATOR TURNED ON AFTER IGNITION AND STAYS ON. BECAUSE OF THIS, I AM NOT ABLE TO STEER THE VEHICLE, IT CAN GO UP AND DOWN IN A STRAIGHT LINE BUT CANNOT STEER. IT STARTED WHILE REVERSING MY VEHICLE FROM THE DRIVEWAY, I COULD NOT DRIVE IT WITH THE EPS LIGHT ON, SO IT IS CURRENTLY PARKED AT THE DRIVEWAY. I SEE SIMILAR INCIDENTS REPORTED BY OTHERS ON COMMON FORUM. PLEASE INVESTIGATE THIS WITH COMPLAINTS FROM OTHER CUSTOMERS AND GET THIS FIXED BY THE MANUFACTURER

Steering
Filed Nov 26, 2020107,170 milesNM

ELECTRONIC POWER STEERING FAILURE WITH CHECK POWER STEERING SYSTEM WARNING.

Air Bags
Filed Oct 7, 2020117,000 milesMS

THE CHECK AIR BAG SYSTEM COMES ON AND STAYS ON!

Structure › Body
Filed Sep 9, 2020134,000 milesNH

THE PAINT IS PEELING ALL OVER MY CAR ESPECIALLY THE ROOF AND TRUNK

Steering
Filed Aug 25, 2020115,000 milesCA

TL* THE CONTACT OWNS A 2012 HONDA CIVIC. THE CONTACT STATED THAT AFTER TURNING THE VEHICLE ON AFTER BEING PARKED IN THE DRIVEWAY, THEY NOTICED THAT THE CHECK POWER STEERING SYSTEM WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT, MAYBE MOVING APPROXIMATELY A HALF OF AN INCH IN EITHER DIRECTION. THE CONTACT HAD NOT TAKEN THE VEHICLE TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

Air Bags
Filed Aug 24, 202076,000 milesTX

AIR BAG LIGHT COMES ON. HAVE THERE BEEN SIMILAR COMPLAINTS ON HONDA VEHICLES? THE LIGHT STAYS ON. WHILE DRIVING ON A CITY STREETS THE LIGHT STAYS ON.

Air Bags
Filed Aug 21, 2020CA

PASSENGER AIRBAG INFLATOR SENSOR STARTED SHOWING UP IN MY 2012 HONDA CIVIC. I'M WORRIED THE AIRBAGS MIGHT ACTIVATE. I WANTED TO KNOW IF IS A RECALL

Electrical System
Filed Aug 4, 2020120,000 milesCA

TL* THE CONTACT OWNS A 2012 HONDA CIVIC. THE CONTACT STATED THAT THE CHECK CHARGING SYSTEM WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO STATED THAT THE CHARGING SYSTEM WAS OPERATIONAL HOWEVER, THE SYSTEM NEEDED TO BE UPDATED OR REPROGRAMMED. THE CONTACT CONTACTED METRO HONDA (9399 AUTOPLEX ST, MONTCLAIR, CA 91763, (909) 542-9637) WHO INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO MANUFACTURER COMMUNICATION NUMBER: 12/041 HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED VEHICLE WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Structure › Body
Filed Jul 14, 2020100,000 milesFL

CAR CLEAR COAT IS COMING OFF ON THE TRUNK AND ROOF IN MULTIPLE LOCATIONS. IN AREAS WHERE THE CLEAR COAT IS GONE, THE PAINT IS NOW COMING OFF. VEHICLE IS A 2012 HONDA CIVIC PURCHASED NEW IN 2011. THE PROBLEM FIRST STARTED IN 2018 APPROXIMATELY 2 MONTHS AFTER EXTENDED PAINT WARRANTY EXPIRED. I CONTACTED HONDA CUSTOMER SERVICE AND THEY WOULD NOT COVER THE REPAIR COSTS AND SAID THERE WAS NO KNOWN PAINT DEFECT FOR MY VEHICLE YEAR/MODEL. THE PAINT IS DEGRADING AT AN ALARMING RATE. THE PROBLEM STARTED WHEN THE VEHICLE WAS 7 YEARS OLD. THE PROBLEM IS NOT CONSISTENT WITH NORMAL WEAR AND TEAR. I HAVE OWNED 2 OTHER HONDA'S AND NEVER HAD A PAINT ISSUE. THE NUMEROUS WEBSITES AND FACEBOOK GROUPS DEDICATED TO HONDA PAINT PROBLEMS SUGGESTS THIS IS A KNOWN DEFECT THAT HONDA HAS CHOSEN NOT TO ADDRESS. THE CAR IS CURRENTLY REGISTERED IN FLORIDA AND WAS PREVIOUSLY IN ILLINOIS AND MARYLAND. THE CAR WAS TYPICALLY WASHED ONCE A MONTH AT A CAR WASH OR BY HAND AND WAXED AT LEAST TWICE PER YEAR. SINCE THE PROBLEM STARTED, I NO LONGER WASH THE EXTERIOR SINCE THAT EXACERBATES THE PAINT DEGRADATION.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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