Defect. Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk. An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Remedy. Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Filed May 9, 201355 vehiclesHeartland Recreational Vehicles, Llc
Defect. Heartland Recreational Vehicles (Heartland) is recalling certain model year 2013-2014 Sundance travel trailers, model 322RES, manufactured September 13, 2012, through April 30, 2013. The axles are mounted too far forward on the frame which may cause improper trailer balance while towing.
Risk. Improper trailer balance may lead to uncontrollable trailer sway, increasing the risk of a crash, property damage, and/or personal injury.
Remedy. Heartland will notify owners and the trailers will be returned to the factory where axles will be moved rearward, free of charge. The recall began on May 20, 2013. Owners may contact Heartland Recreational Trailers' Warranty/Service Department by email at "[email protected]," or by phone at 1-877-262-8032. Heartland's recall campaign number is 99-01-12.
Equipment13V181000
Filed May 7, 2013890 vehiclesHeartland Recreational Vehicles, Llc
Defect. Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
Risk. If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
Remedy. Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
What owners reported
Newest filings
Tires
Filed Sep 2, 20146,000 milesCA
TIRE FAILURE ON THREE POWER KING TOW MAX STR 235/80/R16 IN ONE DAY. TOWING 2013 HEARTLAND 3000 CK SUNDANCE @ LOVELOCK NEVADA, ONE TIRE BLEW AND DAMAGED SIDE PANEL DRIVERS SIDE, OTHER DRIVER SIDE TIRE HAD A BUBBLE STARTING AND THIRD HAD BUBBLE. *TR
Wheels
Filed Feb 12, 20147,000 milesAZ
WITH ONLY 7000 MILES ON TOW MAX TRAILER TIRES, ST235/80R-16/10 HIGHWAY BW, RIGHT FRONT TIRE ON FRONT AXLE SEPARATED WITH ALMOST ALL OF THE REMAINING TREAD GONE. NEW TIRE PUT ON - WE PAID $100 - REBATED $70 FROM TIRE COMPANY. ON 1/23/14, ONLY 3000 MILES LATER, NOTICED LEFT FRONT TIRE, SAME AXLE, SEPARATING. DROVE TO QUALIFIED TIRE STORE AND EXPECTED TO HAVE THAT TIRE REPLACED, ONLY TO FIND OUT THAT WITH THE EXCEPTION OF THE FIRST TIRE REPLACED, THE REMAINING 3 TIRES WERE ALL SEPARATING AND VERY CLOSE TO BLOWING OUT. HAVE GONE ON OUR OWNERS FORUM AND READ ABOUT SO MANY OTHER RV OWNERS HAVING DANGEROUS ISSUES WITH THIS BRAND. HAVE CONTACTED THE RV MANUFACTURER AND THEY SEEM TO THINK GETTING 7000 MILES ON A TIRE IS GOOD. REALLY??? WE WANTED THEM TO AT LEAST GIVE US A FEW DOLLARS BACK ON THESE TIRES SINCE WE WANTED TO BE SAFE AND UPGRADED TO A TIRE THAT CAN HANDLE THE WEIGHT OF OUR RV. BY THE WAY, WE HAD OUR TRAILER AND TRUCK PROFESSIONALLY WEIGHED AT A RALLY HOSTED BY OUR RV MANUFACTURER AND WERE TOLD WE WERE UNDERWEIGHT!!! WOULD LIKE TO HAVE YOU INVESTIGATE THESE TIRES AND PERHAPS READ THE OTHER COMPLAINTS FROM OTHER OWNERS. IT'S A DANGEROUS SITUATION PUTTING INADEQUATE TIRES ON AN RV. *TR
Tires
Filed Aug 23, 2013CA
TL* THE CONTACT OWNS A 2013 HEARTLAND SUNDANCE FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH POWER KING TOWMAX TIRES, SIZE: 235/80/16 (N/A). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT PASSENGER'S SIDE TIRE EXPLODED. IN ADDITION, THE REAR DRIVER'S SIDE TIRE TREAD WAS COMPLETELY SEPARATED WITH THE STEEL VISIBLY SHOWING. THE DEFECTIVE TIRES WERE REPLACED WITH A SPARE TIRE AND ONE NEWLY PURCHASED TIRE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE TRAILER DID NOT GENERATE MILEAGE.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jul 30, 2015. Source: NHTSA Office of Defects Investigation.