Page 8 of 8 · complaints 351–394 of 394

2003 GMC Envoy complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Air BagsCrash1 injured
Filed Dec 9, 20037,000 milesCA

MY WIFE WAS DRIVING AROUND 35 MPH DURING A CLEAR DAY WHEN SUDDENLY THE STEERING WHEEL OF OUR 2003 GMC ENVOY STARTED WOBBLING AND SHE COULDN'T CONTROL IT ANYMORE. SHE STEPPED ON THE BRAKES BUT THE VEHICLE WOULDN'T STOP. THE VEHICLE WENT OVER THE CURB AND INITIALLY HIT A UTILITY POLE ON THE LEFT PASSENGER SIDE, THEN EVENTUALLY HIT THE TREE WITH THE FRONT BUMPER AND KNOCKED THE TWO STATIONARY OBJECTS DOWN. SURPRISINGLY, THE AIRBAG DIDN'T EVEN DEPLOY. THE INSURANCE COMPANY DECLARED THE VEHICLE TOTAL WRECKED AND UNREPAIRABLE. AS EXPECTED, GMC DECLINED RESPONSIBILITIES. THEY SENT A SO CALLED INDEPENDENT INVESTIGATOR BUT THEY WOULDN'T GIVE ME HIS PHONE NUMBER. THE REPORT THEY SENT CONTAINED ONLY RAW DATA ABOUT THE AIRBAG AND NOTHING ABOUT THE STEERING WHEEL. I WILL NEVER BUY OR RECOMMEND A GMC AGAIN.*AK

Power Train › Automatic Transmission
Filed Dec 9, 2003LA

WHEN DRIVING TRANSMISSION KEPT SLIPPING OUT OF GEAR. DEALER COULD NOT RESOLVE THE PROBLEM. *AK

Electrical System
Filed Nov 20, 200313,412 milesME

ENGINE STALLING WITH VEHICLE IN MOTION OR WHEN STOPPED. 5 STALLS OCCURRED WITHIN PAST 1000 MILES. SOMETIMES VEHICLE, CHUGS/SKIPS JUST BEFORE STALLING. VEHICLE HAS BEEN SERVICED 3 TIMES FOR THIS PROBLEM SINCE OCTOBER 27TH AND STILL NOT CORRECTED AS OF THIS WRITING. USUAL STALL SPEED IS AROUND 20 MPH. ONE TIME WAS DRIVING AT 65 MPH ON INTERSTATE, ALL DASHBOARD WARNING LIGHTS CAME ON VEHICLE HESITATED BUT DID NOT STALL. CRUISE CONTROL ALWAYS STOPS WORKING IMMEDIATELY FOLLOWING STALLING INCIDENTS. HAS STALLED UPON STOPPING AT STOP LIGHT/SIGN. VEHICLE HAS HAD MANY ELECTRICAL PROBLEMS SINCE APPROXIMATELY 800 MILES INCLUDING WINDSHIELD WASHER SYSTEM FAILURE (TWICE), ABS LIGHT ILLUMINATING, AIRBAG LIGHT. *LA

Seat Belts › Front
Filed Nov 19, 20038,028 milesOH

THE DRIVER'S SIDE SEAT BELT WAS INOPERATIVE. THE BELT CONTINUOUSLY STUCK IN THE HOLSTER. THE DEALERSHIP REPLACED THE ENTIRE SEAT BELT SYSTEM, BUT THE PROBLEM REMAINED. *AK THE SEAT BELT LOCKED INTO PLACE WHEN THE VEHICLE WAS IN THE PARK POSITION. *SCC *JB

Steering
Filed Nov 12, 2003CA

WHILE DRIVING AT 65 MPH, THE STEERING WHEEL JERKED HARD TO LEFT. THE VEHICLE THEN SUDDENLY ACCELERATED WITHOUT ANY WARNING. THE DRIVER WAS ABLE TO CONTROL THE VEHICLE AND PULL OVER TO THE SHOULDER. THE VEHICLE WAS TOWED. THE MECHANIC NOTICED THAT THE REAR PASSENGER WHEEL HAD FOLDED UNDERNEATH THE VEHICLE. THE AXLE HAD SHEARED OFF AND NEEDED REPLACING. *PH

Power Train › Transfer Case (4-wheel Drive)
Filed Nov 11, 2003CA

WHILE DRIVING DOWN FREEWAY MY CHECK 4WD LIGHT CAME ON. SO NOW IT IS IN THE DEALERSHIP FOR 2 DAYS, WITH ONLY 1600 MILES ON THE VEHICLE... NO 4 WHEEL DRIVE EVER USED YET...IT NOT GOING THE WAY I EXPECTED FOR THE PRICE OF THIS VEHICLE. *AK

Power Train › Transfer Case (4-wheel Drive)
Filed Nov 7, 2003300 milesAK

THE 4-WHEEL DRIVE INTERMITTENTLY MALFUNCTIONED. DEALER INDICATED TO THE CONSUMER THAT THE MANUFACTURER WAS AWARE OF THE PROBLEM, BUT HAD NO REMEDY. *AK

Visibility › Rearview Mirrors/Devices
Filed Oct 21, 2003NJ

WHILE DRIVING DRIVER CANNOT ADJUST THE TWO SIDE MIRRORS. *AK CONSUMER LEARNED THE SIDE MIRRORS COULDN'T BE ADJUSTED BY MANUAL MOVEMENT NOR POWER. HE ASSUMED THIS WAS A PART OF THE VEHICLE. HE FELT THIS WAS A SAFETY ISSUE-DRIVING AND ADJUSTING THE MIRRORS WITH HIS HANDS. *PH *NLM

Suspension › Rear
Filed Oct 21, 20032,000 milesVA

COMPRESSOR FOR AUTOMATIC LOAD-LEVELING REAR SUSPENSION CYCLES ON AND OFF INTERMITTENTLY WHILE THE VEHICLE IS OFF. THIS HAPPENS EVEN AFTER THE VEHICLE HAS BEEN TURNED OFF FOR SEVERAL HOURS. IF NOT NOTICED, COMPRESSOR WILL CONTINUE TO CYCLE ON AND OFF AND RUN DOWN THE BATTERY. USUALLY CAN HEAR A "PUFF" OF AIR BEING RELEASED FROM THE SYSTEM RIGHT BEFORE THE COMPRESSOR CYCLES ON. THE COMPRESSOR CAN STAY ON FOR AS LITTLE AS SEVERAL SECONDS OR FOR UP TO A FEW MINUTES. THE CYCLE CAN LAST FOR WHAT SEEMS TO BE AS LITTLE AS 5 MINUTES OR UP TO A FEW DAYS SO THAT THE BATTERY RUNS DOWN IF LEFT AT AN AIRPORT WHILE ON VACATION, FOR EXAMPLE. THE ONLY WAY TO "BREAK" THE CYCLE IS TO DRIVE THE VEHICLE OR TURN THE CAR ON AND THEN TURN IT OFF AFTER SEVERAL SECONDS. TURNING THE CAR ON AND OFF DOESN'T ALWAYS WORK. BUT, WHEN OPERATING THE VEHICLE, THE COMPRESSOR SEEMS TO WORK NORMALLY. THIS PROBLEM HAS BEEN HAPPENING FOR MONTHS, I HAVE 5,000 MILES ON THE VEHICLE WHICH WAS PURCHASED 2/2003. IT HAS BEEN IN THE SHOP FOR THIS PROBLEM 3 TIMES. I TOOK IT IN FOR SERVICE AT FARRISH GMC / PONTIAC YESTERDAY (3RD TIME) AND IT IS STILL THERE TODAY. AS OF YET, THEY HAVE BEEN UNABLE TO FIX THIS PROBLEM BECAUSE NO TECHNICAL SERVICE BULLETIN EXISTS TO GUIDE THEM. THE DEALERSHIP HAS NOT CONDUCTED A VISUAL INSPECTION OF THE SYSTEM OR ITS COMPONENTS TO LOOK FOR LEAKS OR BROKEN PARTS. THEY'VE ONLY DONE A COMPUTER DIAGNOSTIC, WHICH FOUND NOTHING WRONG. HOWEVER, SERVICE CONSULTANTS AT THE DEALERSHIP HAVE WITNESSED THE EV

Power Train › Automatic TransmissionCrash
Filed Oct 9, 20034,800 milesGA

I OWN A GMC ENVOY XL. THE TRANSMISSION WILL NOT HOLD THE CAR ON AN INCLINE. IN DRIVE, THE CAR WILL ACCELERATE BACKWARDS DOWN A HILL. *LA

SuspensionCrash
Filed Oct 2, 20032,000 milesCA

WHILE DRIVING AT 55/60 MPH UNDER NORMAL DRIVING CONDITIONS AND UPON DEPRESSING OF BRAKE PEDAL TO SLOW DOWN VEHICLE SUDDENLY SWERVED AND FISHTAILED. THIS RESULTED IN LOSS OF CONTROL, AND VEHICLE CRASHED INTO THE MEDIUM. VEHICLE WAS TOTALED.*AK

Suspension
Filed Oct 1, 2003FL

WHILE TOWING A 18 FOOT TRAILER AT 60 MPH DRIVER HAD A HARD TIME CONTROLLING THE VEHICLE WHEN OTHER VEHICLES WERE PASSING ON THE HIGHWAY. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Sep 29, 20035,800 milesTN

MY 2003 GMC ENVOY HAS A DEFECTIVE FUEL TANK. ACCORDING TO THE DEALER THE TANK HAS A SMALL CRACK IN THE VAPOR RECOVERY LINE. DEALER AND GMC CLAIMS THAT IT IS NOT A HAZZARD BUT THERE IS A VERY STRONG GASOLINE ODER WHEN THE VEHICLE IS STARTED OR STOPED AND IT CONTINUES FOR SOME TIME UNTIL THE ENGINE IS WARM. DEALER CLAIMS THE TANK IS BEING REDESIGNED GMC WILL NOT CONFIRM OR DENY. WHAT I KNOW IS THE PART HAS AN EXPECTED BUT NOT DEFINET 4 TO 6 WEEK DELIVERY TIME.

Power Train › Transfer Case (4-wheel Drive)
Filed Sep 24, 2003PA

MY HUSBAND AND I PURCHASED A 2030 ENVOY SLT IN MAY 2003. THE 4 WHEEL SERVICE LIGHT HAS COME ON TWICE. THE FIRST TIME, IT WAS REPAIRED. THE 2ND TIME IT CAME ON, WE WERE TOLD WE HAVE NO 4 WHEEL DRIVE. WE HAVE BEEN IN CONTACT WITH GMC CUSTOMER SERVICE DEPT (1-866-996-9463, OUR REPRESENTATIVE IS BRANDY JOHNSON AND OUR REF $ IS 1-127444813). THE RESOLUTION; WE NEED TO WAIT UNTIL THE SERVICE 4 WHEEL DRIVE LIGHT COMES ON AGAIN SO WE CAN TAKE IT INTO THE DEALER (IF THEY ARE OPEN) SO A "CODE" CAN BE READ. I FEEL WITH WINTER COMING, THIS ISSUE HAS NOW TURNED INTO A SAFETY ISSUE AS WE WILL USE THIS VEHICLE DAILY TO TAKE OUR SON TO DAYCARE AND GO TO WORK. I WOULD APPRECIATE ANY INPUT YOU COULD ASSIST ME WITH AS I STRONGLY FEEL THIS VEHICLE SHOULD BE REPLACED.

Vehicle Speed Control
Filed Sep 9, 2003NJ

2003 GMC ENVOY HIGH ENGINE IDLE WHEN SLOWING TO STOP ENGINE WILL NOT RETURN TO IDLE UNTIL ALMOST AT A STOP. WHEN SLOWING IF YOU DO NOT TOUCH THE BRAKE PEDAL THE CAR WILL CONTINUE ON A FLAT ROAD AT 30TO 35 MPH.GM ANSWER TO THIS POINT IS THAT THEY ALL DO IT. I SEE THIS AS A SAFETY CONCERN AND ON SLIPERY ROAD CCOULD CAUSE THE VEHICLE TO SKID NOT TO MENTION UNUSUAL BRAKE WEAR AND FUEL CONSUMPTION. THAKS SAM MCNEIL. *AK

Structure › Body › Door1 injured
Filed Sep 5, 2003OH

RIGHT REAR DOOR OPENED WITHOUT WARNING AT THE GAS STATION WHILE PULLING OUT, CAUSING CONSUMER'S DAUGHTER TO FALL OUT OF THE TRUCK AND BREAKING HER RIGHT HAND. SHE WAS TRANSPORTED TO THE HOSPITAL THE DEALER WAS NOTIFIED. *AK

Engine and Engine Cooling › Engine
Filed Sep 4, 2003KS

WHILE DRIVING ABOUT 65 MPH ON THE HIGHWAY ENGINE CHECK LIGHT APPEARED ON THE DASHBOARD. *AK

Visibility › Windshield Wiper/Washer › Switch/Wiring
Filed Aug 19, 2003NH

WHILE PARKED IN MY GARAGE W/ ENGINE OFF. I CAME AROUND THE CORNER & HEARD WATER RUNNING. MY GMC 2003 ENVOY'S FRONT WINDSHIELD WIPERS WERE SPRAYING SPONTANEOUSLY & WIPERS WERE RUNNING. ENGINE WAS MAKING A LOUD SCREECHING NOISE. BACKED VEHICLE OUT OF GARGAGE & PULLED OUT FUSE. SPRAY STOPPED, BUT WIPERS STILL PROCEEDED TO GO. ENGINE COULD HAVE CAUGHT ON FIRE! DEALER REPLACED WIPER MOTOR STATING IT HAD BEEN FLOODED W/ WATER. PREVIOUSLY TO THIS EVENT, THE FRONT WIPERS WOULD GO OFF & ON EVEN WHILE SWITCH WAS IN THE OFF POSITION. ALSO, BACK WIPERS STOPPED WORKING & HAD BACK WIPER MOTOR REPLACED TOO.*AK

Seat Belts › Front › Retractor
Filed Aug 11, 20038,100 milesIL

THE DRIVER'S SIDE SEAT-BELT WOULD LOCK-UP IN THE FULLY RETRACTED POSITION. DRIVER IS UNABLE TO PULL THE SEAT-BELT FROM THE "LOCKED" POSITION. MUST WAIT A FEW SECONDS/MINUTES BEFORE SEAT-BELT WILL RELEASE ITSELF SO THAT THE DRIVER CAN PUT IT ON. THE DEALERSHIP I PURCHASED IT AT (WAGNER-BUICK GMC IN BELLEVILLE, IL) REPLACED THE SEAT-BELT AT 5XXX MILES AND NOW THEY'VE PUT IN A SECOND ONE AT 82XX MILES TODAY (8/11/03). *NLM

Seat Belts › Rear/Other
Filed Aug 5, 2003CA

WE PURCHASED A BRAND NEW 2003 GMC ENVOY WITH A THIRD ROW OF SEATS. IN THE MANUAL IT INDICATES THAT THERE ARE SEAT BELT ADJUSTERS ON THE BACK OF THE SEATS TO SHORTEN THE HEIGHT AT WHICH THE SEATBELT COMES ACROSS THE PASSENGER. THESE ADJUSTERS ARE NOT INCLUDED IN OUR CAR. WE NOTICED THIS ISSUE WHEN A CHILD SAT IN THE BACK SEAT (ONE OF THE REASONS FOR PURCHASING A 7 PASSENGER VEHICLE) AND THE SEATBELT CAME ACROSS THEIR FACE. WE BROUGHT THE CAR TO A DEALER ONLY TO BE TOLD THAT WE WERE CORRECT THE ADJUSTERS WERE NOT INSTALLED (A MANUFACTURER'S DEFAULT), BUT THAT THERE WAS NOTHING THAT COULD BE DONE TO INSTALL THEM AT THIS POINT. WE NOW HAVE A BRAND NEW CAR THAT WE CANNOT USE FOR THE PURPOSE FOR WHICH IT WAS PURCHASED. THE CAR IS COMPLETELY COVERED UNDER WARRANTY AND WE STRONGLY CONSIDER THIS A SAFETY ISSUE. I KNOW OF A COUPLE OF OTHER OWNERS THAT HAVE THE SAME PROBLEM. IF I CHILD (OR EVEN AN ADULT) WERE TO SIT IN THOSE SEATS WITHOUT ADJUSTING THE HEIGHT OF THE SEAT BELT IT COULD BE VERY DANGEROUS.*AK

Seat Belts › Front › Retractor
Filed Jul 24, 20035,050 milesIL

THE DRIVER'S SIDE SEAT BELT LOCKED, WOULD NOT ENGAGE AND THE SEAT BELT LIGHT ILLUMINATED ON THE DASH. THIS WAS AN INTERMITTENT PROBLEM. THE SEAT BELT WAS REPLACED ON JULY 1, 2003. *AK *CB *NLM

Equipment › Mechanical › Accessory Scissor/Screw/Bottle Jack/Lift
Filed Jul 14, 2003MT

THE CONSUMER WAS TRYING TO CHANGE A FLAT TIRE IN THE REAR OF THE VEHICLE AND NOTICED THAT JACK HANDLE IS TOO SHORT, CAUSING THE CONSUMERS BODY TO BE ALMOST UNDER THE VEHICLE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/ModuleCrash
Filed Jul 3, 2003NY

PROBLEMS WITH BRAKES ON THE 2003 ENVOY. *MR THE CONSUMER APPLIED THE BRAKES BUT THEY DID NOT RESPOND. THE CONSUMER WAS ABLE TO AVOID AN ACCIDENT AND PLACED THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. WHEN THE VEHICLE WAS RESTARTED THE BRAKE DID NOT HOLD AND THE VEHICLE HIT A CAR IN FRONT OF HIS. THE VEHICLE WAS TOWED TO A DEALER WHERE THEY DETERMINED THAT THE PROBLEM WAS IN THE CONTROL MODULE BUT IT COULD NOT BE REPROGRAMMED. THE TECHNICIAN WENT ON TO SAY THAT THE EXTENDED STOPPING DISTANCE WAS A DESIGN OF THE VEHICLE AND THAT THEY OPERATED WITHIN THE PARAMETERS OF THE MANUFACTURERS SPECIFICATIONS. *SCC *NLM

Visibility › Glass, Side/Rear
Filed Jul 2, 2003NJ

CONSUMER STATED THAT REAR WINDOW SHATTERED WHEN TRYING TO OPEN IT. DEALER NOTIFIED. *AK

Electrical System › Wiring › Interior/Under Dash
Filed Jul 2, 2003CA

THE INSTRUMENT PANEL SPEEDOMETER LIGHT CAME ON AND OFF WITHOUT PRIOR WARNING. *AK

Power Train › Transfer Case (4-wheel Drive)
Filed Jun 30, 2003NJ

WITH ABOUT 1100 MILES ON MY BRAND NEW CAR , THE 4WD LIGHT CAME ON. NOT HAPPY ABOUT THIS PURCHASE. *AK

Service Brakes, HydraulicCrash
Filed Jun 23, 200310,115 milesNY

WHILE DRIVING AND WITHOUT WARNING THE BRAKES FAILED AND CAUSED EXTENDED STOPPING DISTANCE. *NLM. *AK PH *JB

Visibility › Rearview Mirrors/Devices › Exterior
Filed Jun 17, 2003GA

WIND NOISE COMING THROUGH DRIVER AND PASSENGER WINDOWS. MOLDING WAS REPLACED AND NOISE WASN'T REDUCED. DEALER STATED, GM KNOWS ABOUT THE PROBLEM AND SEEM TO BELIEVE THAT THE MIRRORS ARE CAUSING WIND TO BE REDIRECTED TO THE WINDOW. THEREFORE WIND IS COMING THROUGH WHERE THE GLASS GOES INSIDE THE DOOR. NOT SATISFIED WITH THIS CAR, CAN'T EVEN DRIVE WITH THE RADIO TURNED DOWN. ALSO THE LOW-PRESSURE SENSOR IN THE AIR CONDITIONER UNIT WAS REPLACED, AFTER A HALF-POUND OF FREON WAS REQUIRED. THIS VEHICLE HAS BEEN IN THE SHOP FOUR TIMES!!! *JB

Structure › Body › Door
Filed Jun 16, 200340 milesIL

WIND NOISE COMING FROM AROUND THE DRIVERS DOOR,HAS BEEN INTO THE SERVICE SHOP ON 2 OCCASIONS AND THIS IS AS GOOD AS IT GETS ACCORDING TO THE DEALER,I AM NOT SATISFIED WITH THE RESULTS A NEW VEHICLE SHOULD NOT HAVE NOISE LIKE THIS PLEASE INVESTIGATE. GM SHOULD COME OUT WITH AN OVER SIZE SEAL OR BETTER ADJUSTMENTS ON THEIR DOORS. *NLM

Visibility › Windshield Wiper/Washer › Motor
Filed Jun 16, 2003NJ

MY 2003 GMC ENVOY WINDSHIELD WIPERS DON'T WORK AT ALL. *NLM

Service Brakes, HydraulicCrash
Filed Jun 16, 2003NY

PROBLEMS WITH BRAKE EQUIPMENT ON 2003 ENVOY. *MR WHILE DRIVING AT 15 MPH CONSUMER PUT FOOT ON BRAKES AND VEHICLE WOULD NOT STOP CAUSE VEHICLE TO HIT ANOTHER VEHICLE IN FRONT. *CB

Power Train › Driveline › Differential Unit
Filed Jun 10, 20031,263 milesMA

WHEN MY VEHICLE HAD LESS THAN 200 MILES ON IT THE CHECK FOUR WHEEL DRIVE LIGHT CAME ON. WHE HAD ONLY HAD THE CAR FOR LESS THAN A WEEK. I ASKED THE DEALER AND THEY SAID THAT AS LONG AS IT WAS RUNNING FINE THE WOULD PUT IT ON THE COMPUTER AT MY 3,000 MILE CHECKUP. A FEW WEEKS LATER I STARTED HEARING A RUBBING NOISE. I BROUGHT IT IN AND THEY TOOK IT FOR A TEST DRIVE. THEY TOLD ME THAT THEY HAD SWICHED IT FROM 2 WD TO 4WD HIGH AND THE NOISE WAS GONE. IT WAS NOT. THE NEXT DAY I SWITCHED IT INTO AWD AND THERE WAS NO NOISE. THAT AFTERNOON THE FRONT WHEELS LOCKED UP ON ME WHEN I WAS GOING ABOUT 30 MPH. WE HAD THE VEHICLE TOWED BACK TO THE DEALERSHIP. THEY TOLD US THAT THE FRONT DIFFERENTAL WAS LITTERALY FALLING APART AND HAVE NOW SAID THEY ARE GOING TO REPLACE THE TRANSFER CASE. THE MILAGE ON OUR ENVOY IS 1263. NEEDLESS TO SAY, I AM NOT HAPPY. I PURCHASED A NEW VEHICLE SO I WOULD NOT HAVE PROBLEMS. I HAVE ONLY HAD IT FOR A MONTH. *AK

Engine and Engine Cooling › Engine
Filed Jun 9, 200310 milesMI

ONE WEEK AGO I PURCHASED A 2003 ENVOY SLE 4WD, IT HAS 200 MILES ON IT CURRENTLY AND NOTICED UPON DELIVERY THAT A MOLDING AROUND THE DRIVERS SIDE DOOR IS CROOKED. AND 2 DAYS AGO I NOTICED A LARGE PUDDLE OF FRESH OIL UNDER MY VEHICLE, AND MY OIL LIGHT WENT ON THIS MORNING. I HAVEN'T EVEN HAD THIS VEHICLE FOR ONE WEEK AND I HAVE TO TAKE IT IN FOR REPAIRS. THIS DOES NOT MAKE ME FEEL OVERLY COMFORTABLE ABOUT MY PURCHASE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Jun 3, 2003NY

WHILE TRAVELING MPH AND WHEN DEPRESSING BRAKES PEDAL TRAVELED TO THE FLOORBOARD WHICH CAUSED EXTENDED STOPPING DISTANCE RESULTING INTO A CRASH. *AK

Visibility › Rear Window Wiper/Washer
Filed May 27, 2003NH

I HAVE A 2003 GMC ENVOY XL WITH LESS THAN 8,000 MILES ON IT. ON MAY 26, 2003 WHILE DRIVING IN THE RAIN, THE FRONT WIPERS QUIT. IN A MATTER OF SECONDS, I COULD SEE NOTHING. NEEDLESS TO SAY, IT WAS A VERY DANGEROUS SITUATION. *TT

Visibility › Windshield Wiper/Washer › Motor
Filed May 23, 20038,900 milesAL

ON A 2003 GMC ENVOY XL (VEHICLE MILEAGE APPROX. 8900 MILES), THE WINDSHIELD WIPERS WERE ON WHEN THE SWITCH WAS IN THE OFF POSITION. THE DEALER REPLACED THE WIPER MOTOR. THIS WAS THE SECOND TIME THIS PROBLEM HAD OCCURRED; THE FIRST WAS IN SEPTEMBER 2002. AT THAT TIME, THE DEALER ALSO REPLACED THE WIPER MOTOR.

Structure › Body
Filed Mar 18, 2003200 milesNJ

I OWN A 2003 GMC ENVOY XL AND WHEN I AM DRIVING ON THE HIGHWAY, I HEAR A LOT OF WIND NOISE, WHILE THE WINDOWS ARE CLOSED. PLEASE INVESTIGATE THIS PROBLEM. *JB

Seat Belts › Rear/Other
Filed Feb 22, 20031 milesNY

GMC ENVOY, 2003. COMPLAINT: REAR CENTER SEAT/SHOULDER BELT LOCKS UP 100% OF THE TIME. BECAUSE OF THIS ANYONE WEARING IT IS "PINNED" AGAINST THE SEAT. THAT IS, THERE IS NO MOVEMENT ALLOWED - YOU CANNOT LEAN FOREWARD. THIS SITUATION MAKES THE BACK CENTER POSITION BELT UN-USABLE. I BROUGHT THIS TO THE ATTENTION OF THE DEALER, (AND THEY AGREE THAT IT IS UN-WEARABLE), BUT SAY THAT THERE IS NO FIX. THEY ALSO SHOWED ME THAT THE SAME SITUATION CAN BE FOUND ON OTHER ENVOYS ON THEIR LOT. I FREQUENTLY CARRY 5 PEOPLE IN THE VEHICLE AND I BELIEVE IT'S DANGERIOUS HAVE ONE OF THE SEATING POSITONS WITH AN UN-WEARABLE SEAT/SHOULDER BELT.

Structure
Filed Feb 11, 2003CA

THERE WAS A WIND NOISE COMING FROM THE DRIVER SIDE WINDOW. DEALER HASN'T CORRECTED THE PROBLEM. *JB

Steering › Hydraulic Power Assist › Hose, Piping, and Connections
Filed Feb 3, 2003574 milesVA

PURCHASED A 2003 ENVOY XL ON 27 DEC 02 - SINCE THAT TIME IT HAS BEEN TO THE GARAGE TWO TIMES - NO CLAMP ON ONE END OF THE POWER STEERING LINE (LUCKILY IT BLEW OFF WHILE STILL IN OUR DRIVE WAY - GOD HELP US IF IT HAD LET LOOSE AT HIGH SPEED ON A CROWDED HIGHWAY) SECOND TIME WAS FOR A BAD CAM SENSOR. AND WE HAVEN'T MADE THE FIRST PAYMENT YET. FIRST CASS NUMBER FROM GMC IS S1-68773551 - SECOND CASE NUMBER I DON'T HAVE YET AS I JUST REPORTED IT THIS MORNING. NEEDLESS TO SAY THAT MY WIFE AND I HAVE NO TRUST IN THIS CAR NOW - WHAT ELSE WILL GO WRONG NEXT.

Seat Belts › Front
Filed Jan 21, 2003MI

WHILE DRIVING FRONT SEAT BELTS GIVE TOO MUCH ATTENTION CROSS THE CHEST. TS. *AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Dec 31, 2002MA

I BOUGHT A 2003 ENVOY XL 11 DAYS BEFORE THE INCIDENT. WE WENT INTO A RESTAURANT, CAME BACK OUT AFTER EATING AND THE CAR WOULD NOT START. I WAS 150 MILES AWAY FROM HOME. THE CAR HAD LESS THAN 1000 MILES ON IT AND HAD TO BE TOWED AWAY. I HAD TO LEAVE THE CAR, GET A RENTAL (WHICH WAS PAID FOR), AND WAS TOLD IT WAS THE FUEL PUMP, WHICH THE DEALER STATED THEY HAD NEVER HAD HAPPEN BEFORE. I TOLD THE DEALER I WAS NOT COMFORTABLE WITH THAT CAR, BUT WAS TOLD THIS WAS A UNHEARD OF PROBLEM.

Visibility › Windshield Wiper/Washer › Motor
Filed Dec 16, 20023,500 milesNC

NON FUNCTIONAL WIPER MOTOR THAT THE DEALERSHIP (TOBY WELLS, PINEHURST, NC) AS WELL AS OTHER LOCAL GM DEALERS (SILVESTRY, LAURINBURG, AND JOE BROWN, ROCKINGHAM) HAVE TOLD ME IS KNOWN BY GM, AND COMMON PROBLEM. EVEN WITH THIS KNOWLEDGE, IT STILL TOOK ALMOST 2 WEEKS BEFORE I COULD GET THE PROBLEM REPAIRED

Steering › Hydraulic Power Assist System
Filed Sep 18, 2002PA

WAS DRIVING APPROX. 60 MPH WHEN A SEMI DECIDED TO MOVE INTO MY LANE. I ASSUMED I WAS IN HIS BLIND SPOT SO I SPED UP TO BE IN FRONT OF HIM. WHEN HIS FRONT STARTED MOVING INTO MY LANE I MOVED OVER A TINY BIT ONTO THE BURM. I THEN TURNED THE STEERING WHEEL A LITTLE TO THE RIGHT TO GET BACK INTO THE CENTER OF THE ROAD IN FRONT OF THE TRUCK. JUST THEN THE STEERING WHEEL STARTED RESPONDING TO THE WHEELS AS THEY BEGAN SMALL BACK AND FORTH (LEFT AND RIGHT) JERKS. THE JERKS (WHEELS) BECAME LARGER, SWIRVING THE ENVOY BACK AND FORTH (LEFT AND RIGHT) WITHIN THE LANE. THIS MOVEMENT INCREASED TO WHERE THE CAR BEGAN TO SPIN OUT OF CONTROL ACCROSS ALL LANES OF THE FREEWAY, LUCKELY STOPPING ALL BUSY FREEWAY TRAFFIC AROUND ME. THE WHEELS SEEMED TO BE SLIDING AROUND AS IF ON A SHEET OF ICE. I DID MY BEST TO CONTROL THE WHEEL TO AVOID GOING INTO THE DITCH BECAUSE THE ENVOY WAS SWIRVING SO MUCH IT MOST LIKELY WOULD HAVE TIPPED OVER. THE ENVOY DID AT LEAST 5 COMPLETE DONUTS WHILE THE SEMI WAS HEADING TOWARDS ME. THE ENVOY SHUT DOWN WHILE IN DRIVE. I OPENED MY DOOR AND WAVED TO THE SEMI DRIVER. HE WAVED BACK TO TELL ME GOOD LUCK AND TO MOVE OUT OF THE BUSY FREEWAY IF I COULD. I PUT THE ENVOY IN "PARK" THEN IT STARTED BACK UP AND DROVE AWAY WITHOUT A SCRATCH ON IT. I BROUGHT THE ENVOY BACK INTO THE DEALERSHIP "PRESTON" IMMEDIATELY AND THEY SAID THIS IS THE 2ND OR 3RD INCIDENT OF THE SAME NATURE. THERE WAS A ENVOY IN THEIR PARKING LOT THAT HAD BEEN ONLY GOING 35MPH AND HIT A TELEPHONE POLE. I CANNOT

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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