2002 GMC Denali

Defect. ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH REARWARD FOLDING HEAD RESTRAINTS ON THE SECOND ROW SEATS, TWO POTENTIAL PINCH POINTS EXIST ON EACH OF THE FOLDING HEAD RESTRAINTS WHEN THE RESTRAINTS ARE FOLDED REARWARD AS THE SEATBACK IS FOLDED DOWN.

Risk. IF A PERSON WERE TO INSERT THEIR FINGER(S) INTO THE PINCH POINT WHEN THE HEAD RESTRAINT FOLDS, IT COULD TRAP AND PINCH THE FINGER(S) CAUSING INJURY.

Remedy. DEALERS WILL INSTALL PROTECTIVE COVERS OVER THE PINCH POINTS. OWNER NOTIFICATION BEGAN NOVEMBER 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020, GMC AT 1-800-462-8782, OR CADILLAC AT 1-800-458-8006.

WE OWN A 2002 DENALI, THAT WE BOUGHT USED. THE TRANSMISSION WENT OUT AROUND NOV. 2008 (APPR. 120,000 MILES) WE HAD THE TRANSMISSION REPLACED BUT THE TRANSMISSION WENT OUT AGAIN SHORTLY THEREAFTER (AROUND 150,000). THROUGH CIVIL LITIGATION, WE FOUND OUT THAT THE TRANSMISSION HAD WENT OUT PREVIOUSLY, AT AROUND 70,000 MILES. WE ARE WONDERING IF THIS IS A COMMON PROBLEM WITH DENALIS AND IF ANY COMPENSATION IS AVAILABLE. *TR

FRONT RUNNING LIGHT HAS BEEN REPLACED TWICE AND IS OUT AGAIN. MY MECHANIC STATED HE HAS SEEN SEVERAL GMC AUTOS WITH THE SAME PROBLEM. IS THERE A RECALL OR REASON? *TR

TL*THE CONTACT OWNS A 2002 GMC DENALI. THE CONTACT STATED THAT THE VBRAKED VIBRATE WHEN ATTEMPTING TO STOP AND CONTINUED TO ACCELERATE FORWARD A FEW FEET. THE CONTACT STATED THAT THE VEHICLE HAD AN INCREASED STOPPING DISTANCE AT LOW SPEEDS. THE MECHANIC STATED THAT THERE WAS A RECALL # 05V379000 FOR THE HYDRAULIC ANTILOCK SERVICE BRAKES. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE ABS INDICATOR LIGHT FAILED TO ILLUMINATE WHEN THE INCREASED STOPPING DISTANCE OCCURRED. THE CURRENT MILEAGE WASS 31,857 AND FAILURE MILEAGE WAS 31,843.

DT*: THE CONTACT STATED WHILE DRIVING 10 MPH ON A CITY STREET, A CLUNKING SOUND WAS HEARD FOLLOWED BY THE TRANSMISSION FAILING TO SHIFT GEARS UPON ACCELERATION. THE VEHICLE WAS TOWED TO A DEALER WHO DETERMINED THE AUTOMATIC TRANSMISSION GEAR TEETH WERE FRACTURED AND WORN. THE DEALER DETERMINED THE GEAR TEETH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. UPDATED 10/6/2006 - THE STABILIZER BECAME WORN. *NM

FAILURE OF TRANSMISSION COOLER, WHICH IS INSIDE THE RADIATOR, CAUSED TRANSMISSION FLUID AND ANTI-FREEZE TO MIX AND FLOW THROUGH ENGINE AND TRANSMISSION. THE TRANSMISSION WAS RUINED AS A RESULT. THE REPAIR INVOLVED REPLACING THE RADIATOR, ALL ENGINE HOSES, REBUILDING THE TRANSMISSION, FLUSHING ENGINE AND REPLACING FLUIDS AT A TOTAL COST OF $3047. THIS VEHICLE HAS HAD EXCEPTIONAL CARE AND ALL MAINTENANCE WAS PERFORMED ON SCHEDULE. THE VEHICLE, A SUV WAS NEVER USED OFF ROAD OR TO PULL A TRAILER, AND HAS 74000 MILES. THERE WAS NO WAY TO PREVENT THE PROBLEM AS THE COOLER IN INSIDE THE RADIATOR AND CANNOT BE SERVICED. THE RESULT OF THIS IS EARLY FAILURE OF THE TRANSMISSION AND THE NEED TO REPLACE SEVERAL ENGINE COMPONENTS THAT WERE IMPACTED. FORTUNATELY THIS WAS DETECTED BEFORE THE TRANSMISSION FAILED AND CAUSED A BREAKDOWN OR ACCIDENT. OTHER INCIDENCES OF THIS SAME PROBLEM WERE NOTED UPON INTERNET RESEARCH. *JB

WE HAD HEARD UNDER THE HOOD LOUD NOISE. MAINLY WHEN WE ACCELERATED THE VEHICLE. AFTER ASSESSING THE NOISE, WE FOUND THAT WE HAD A BROKEN TENSIONER AND IT WAS MAKING THE BELT WEAK. WE CALLED THE DEALER AND REPLACED THE BELT AND THE TENSIONER, FOR A TOTAL OF 3 TIMES. WE ALSO FOUND OUT THROUGH A GMC SOURCE THAT THIS WAS A COMMON THING FOR THIS TYPE OF VEHICLE DUE TO THE FACT THAT GMC HAD NOT PUT A FILTER ON THE COMPRESSOR AND IT WOULD CAUSE IT TO FAIL. IF THERE ARE NO COMPLAINTS THEN THEY WILL NOT DO A RECALL AND THIS SHOULD COST THE CONSUMER AT LEAST $1,500. LAST NIGHT AS MY HUSBAND FOLLOWED ME ON HIS BIKE, THE TENSIONER FAILED AGAIN AND IT THREW THE BELT BEHIND ME ALMOST HITTING MY HUSBAND IN THE HEAD. I CANT IMAGINE WHAT IT WOULD DO TO GLASS OR A PERSONS HEAD AT 65 MPH. THIS IS DANGEROUS AND UNTIL IT RESULTS IN A FATALITY, GMC WILL NOT RECALL THIS. I HAVE ALSO FOUND OUT THAT GMC WILL PAY A WRONGFUL DEATH LAWSUIT AS OPPOSED TO PAYING TO RECALL ALL OF THEIR "PROFESSIONAL GRADE" PRODUCTS. WHAT A SHAME. I REFUSE TO HAVE THIS BELT FLY OFF AND HIT SOMEONE RESULTING IN DEATH. THIS IS A HAZARD AND GMC SHOULD RECALL ALL OF THEM. SINCERELY, KIM BOGGS. *NM

DT: WHILE DRIVING ON THE INTERSTATE AT 70 MPH THE CONSUMER WAS SIDE SWIPED AND KNOCKED INTO THE MEDIAN, IN WHICH THE SIDE AIR BAGS FAILED TO DEPLOY. UPDATED 12/27/05. *JB

DT: THE OWNER TURNED LEFT IN TURNING LANE AND APPLIED THE BRAKES AND TRUCK KEPT ON . THE BRAKES HAD BEEN MASHED, AND THEY WOULD NOT STOP. THE BRAKES HAD WORKED UP TO THE POINT BEFORE THE WRECK. THE VEHICLE WAS CONSTANTLY SERVICED. OWNER'S VEHICLE HIT ANOTHER CAR, AND CREATED A THREE CAR PILE UP. THERE WAS ONE REPORTED INJURY FROM THIS INCIDENT. THE VEHICLE IS IN THE SHOP AT THIS POINT FOR REPAIRS.*AK

WHILE DRIVING AND UPON EVERY STOP, THE CONSUMER WOULD HEAR NOISES COMING FROM THE REAR END OF THE VEHICLE. TOOK THE VEHICLE INTO THE DEALER. A FEW WEEKS LATER THE BRAKES FAILED, AND THE CALIPER SPLIT IN HALF. *NM THE NOISE HAD COME FROM THE REAR PASSENGER SIDE DUE TO BRAKE FAILURE. BRAKE FLUID WAS FLOWING OUT. THE TEETH WAS FOUND BROKEN OUT OF THE DISC BRAKE. THE 3/4 BY 3/4 INCH HIGH BRACKET EXPERIENCED A "HUMP" INSIDE OF IT WHICH MADE THE WHEEL WOBBLE. ALSO TWO OF THE 4 WHEEL ANTILOCK DISC BRAKES WERE NOT ON THE BACK WHEELS. *SC *JB

WHILE DRIVING AT ANY SPEED, THE DRIVER HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT. THE VEHICLE JERKED AND VIBRATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE RACK AND PINION NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *NM

AT 34,000 MILES IT STARTED WITH A SQUEAKING NOISE UNDER THE TRUCK WHEN MOVING. DEALERSHIP COULD NOT FIND A PROBLEM. NOISE CONTINUED. INDIVIDUAL FOUND THAT THE "PLASTIC PARTS" USED IN THE UNIVERSAL JOINT WERE BROKEN UP INSIDE. REPLACEMENT PARTS CONSISTED OF THE SAME PLASTIC PARTS WHICH ARE IN NEED OF REPLACEMENT NOW AT 62,000 MILES. SERVICE DEPARTMENTS ARE NOT FULLY KNOWLEDGEABLE OF THE DENAHLI SYSTEM OR ITS PARTS AND SPEND MORE TIME ORDERING THE WRONG PARTS. ALSO THE ENGINE HAS CUT OUT ON ME WHILE DRIVING. LUCKLY I WAS TRAVELING AT LESS THAN 15 MILES AN HOUR. ON TOP OF EVERYTHING ELSE TODAY THE MUFFLER HAS A HOLE, THE SIZE OF A NICKLE, RUSTED OUT OF IT AND CONDENSATION WATER SHOOTING EVERYWHERE. THIS TRUCK HAS BEEN NOTHING BUT TROUBLE. HIGH PRICED TRUCK, LOW QUALITY PARTS. REPAIRS ARE IN THE PROCESS. *AK

BOTH REAR TAILGATE STRAPS SNAPPED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

UPON FIRST START-UP IN THE MORNING THE ENGINE TAPS FOR 10 TO15 SECONDS. THE LENGTH OF TIME AND NOISE LEVEL INCREASES WHEN THE VEHICLE SITS FOR TWO DAYS. IT IS PARKED ON LEVEL GROUND AND THE OIL LEVEL IS GOOD. IT SOUNDS TO ME LIKE A LIFTER IS LEAKING DOWN. SHORTLY AFTER VEHICLE WAS PURCHASED, IT WAS BROUGHT BACK BECAUSE OF AN OIL LEAK. THE DEALER SERVICE DEPARTMENT DISC THAT THE FRONT DIFFERENTIAL CONNECTOR ON THE LEFT SIDE WAS WHERE THE OIL WAS ORIGINATING FROM AND CORRECTED THE LOOSE VENT CONNECTOR. THE DEALER SERVICE INVOICE DOESN'T STATE HOW MUCH FLUID WAS ADDED IF ANY. SERVICE ADVISOR DID NOT KNOW THE ANSWER. *LA

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH ENGINE OVERHEATING. DEALER WAS CONTACTED, AND STATED THAT IT WAS NORMAL. THIS HAS OCCURRED OVER FIVE TIMES. OVERHEATING UP TO OVER THE RED SIGN OF OVERHEATING. MANUFACTURER WAS CONTACTED, AND STATED THAT THEY WON'T DO ANYTHING.*AK

THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, AND THE AIR BAGS DID NOT DEPLOY.*JB

ENGINE TAPS LOUDLY UPON STARTUP. THIS METALLIC TAPPING OCCURS AFTER OVERNIGHT PARKING AND ALSO IF SITTING FOR AN HOUR OR SO. WHEN DRIVING COLD ENGINE, VALVE CLATTER OCCURS BEFORE EACH SHIFT OF THE AUTOMATIC TRANSMISSION. EMAIL AND TELEPHONE CORRESPONDENCE WITH GM LEFT ME WITH THEIR OFFER TO PROVIDE EXTENDED WARRANTY ON ENGINE, OF WHICH I DECLINED. PART OF THEIR RESPONSE: WE APPRECIATE THE OPPORTUNITY TO REVIEW YOUR CONCERNS WITH YOUR 2002 GMC SIERRA DENALI. WE HAVE EXAMINED REQUEST NUMBER 1-60877406 IN WHICH YOUR ENGINE TAPPING NOISE IS DOCUMENTED WITH THE GMC CUSTOMER ASSISTANCE CENTER AND WE ARE IN AGREEMENT WITH THE POSITION PREVIOUSLY PROVIDED TO YOU. UNDER THE TERMS OF THE NEW VEHICLE LIMITED WARRANTY, OUR PRIMARY RESPONSIBILITY IS TO REPAIR THE VEHICLE. SINCE THIS IS CONSIDERED A NORMAL CHARACTERISTIC OF THE VEHICLE, THERE IS NO REPAIR NECESSARY. WE ASSURE YOU THAT IT WILL NOT EFFECT THE DRIVABILITY OR SAFETY OF YOUR VEHICLE.

FRONT AXLE, WIRE HARNESS BURNT, WHEEL FENDER BURNT.

CONSUMER HAD TO HIT BRAKES SUDDENLY. REAR SEAT BELTS WERE INOPERATIVE. DIDN'T HOLD CHILD IN PLACE, CHILD LAUNCHED FORWARD, AS A RESULT OF SEATBELT LOOSENING UP INSTEAD OF TIGHTENING. *AK

WHILE DRIVING ENGINE CHECK LIGHT KEPT COMING ON, HAD VEHICLE CHECKED SEREVAL TIMES. DEALER FINALLY FOUND THAT WATER PUMP HAD BUSTED. *AK

PASSENGER SEAT BELT LOCKS TIGHT AGAINST PASSENGER--YOU HAVE TO UNBUCKLE THE SEAT BELT IN ORDER TO MOVE FOR WHATEVER REASON