2012 Freightliner Sprinter 2500

Routine

Owners filed 2 complaints about this vehicle with federal regulators, most often about the vehicle speed control. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Vehicle Speed Control1
000
Unknown or Other1
000

2 safety recalls

Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module17V480000
Filed Jul 28, 201717,609 vehiclesDaimler Vans Usa, Llc

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2012 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy. DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The recall began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall supersedes recall 17V-025.

Air Bags › Frontal › Driver Side › Inflator Module16V077000
Filed Feb 10, 2016136,361 vehiclesDaimler Vans Usa, Llc

Defect. Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy. Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.

What owners reported

Newest filings
Unknown or Other
Filed Apr 11, 2017PA

I NEED TO KNOW IF THE RECALL FOR THE DRIVER SIDE AIR BAG WAS IN EFFECT BECAUSE THIS IS SOMETHING VERY SERIOUS. MY HUSBAND DRIVES THIS VEHICLE EVERYDAY AND I WOULDN'T WANT A DEPOLYMENT OF THE BAG DUE TO A RUPTURE AND HE WOULD BE HURT. HOW DO I FIND OUT IF IT WAS DONE? I READ ABOUT THIS ON A TELEVISION INVESTIGATION AND IT MAKES ME NERVOUS.

Vehicle Speed Control
Filed Jul 10, 201422,673 milesGA

LOCATION OF CRUISE CONTROL ARM IS TOO CLOSE TO THE STEERING WHEEL AND TURN SIGNAL ARM. ACCIDENTAL ACTIVATION IS LIKELY AND HAS OCCURRED DURING NORMAL OPERATION OF THE VEHICLE BY EITHER ACCIDENTAL CONTACT OF THE LEFT HAND WHILE STEERING OR WHILE ATTEMPTING TO OPERATE THE TURN SIGNAL. THIS CONDITION IS COMPOUNDED BY THE ORIENTATION OF THE CRUISE CONTROL ARM, WHERE AN UP OR DOWN MANIPULATION WILL 'SET' OR 'RESUME' THE CRUISE SPEED, BOTH OF WHICH CAN ACTIVATE THE CRUISE SYSTEM. SUCH MANIPULATION (UP OR DOWN) IS MOST LIKELY TO OCCUR DUE TO THE CONTROL ARM'S RELATIVE POSITION TO THE STEERING WHEEL AND TURN SIGNAL CONTROL ARM. THIS CONDITION IS FURTHER COMPOUNDED BY THE LACK OF ANY INDICATION TO THE DRIVER THAT THE CRUISE CONTROL SYSTEM IS ACTIVATED. THERE IS ALSO NO SEPARATE CRUISE CONTROL ENABLE SWITCH FOR THE DRIVER TO BE AWARE THAT THE CRUISE CONTROL SYSTEM MAY ACTIVATE. THE RESULT OF THIS CONDITION IS THAT THE DRIVER MAY ACCIDENTALLY AND UNKNOWINGLY ACTIVATE THE VEHICLE'S CRUISE CONTROL SYSTEM, RESULTING IN UNEXPECTED VEHICLE BEHAVIOR OR POSSIBLE LOSS OF CONTROL FROM UNEXPECTED ACCELERATION. RECOMMEND REPLACEMENT OF CRUISE CONTROL ARM WITH A DIFFERENT DESIGN TO MOVE IT AWAY FROM THE STEERING WHEEL AND TURN SIGNAL CONTROL ARM. ALTERNATIVELY, CHANGING THE SWITCH ORIENTATION SO THAT UP/DOWN MANIPULATION CAUSES THE CRUISE SETTING TO 'CANCEL', WHICH IS A SAFER UNINTENDED ACTION (DEACTIVATE) THAN THE CURRENT 'SET' ACTION (ACTIVATE). *TR

2 of 2 complaints, reproduced as filed.

Across model years

Worst on record: 2020
YearComplaintsRecallsFiresDeathsAssessment
20221100Routine
202101200Routine
202071700Routine
201943600Routine
20182700Routine
20170500Routine
20161900Routine
20152800Routine
20144400Routine
20132400Routine
2012 — this page2200Routine
20111400Routine
20104500Routine
20092400Routine
20085500Routine
20070500Routine
20063300Routine
20053300Routine
20040300Routine
20036510Routine
20020400Routine
20010200Routine

Compare every Sprinter 2500 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jul 28, 2017. Source: NHTSA Office of Defects Investigation.