Page 3 of 31 · complaints 101–150 of 1,510

2003 Ford Windstar complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Unknown or Other
Filed Aug 13, 2017177,200 milesOH

REPLACED WATER PUMP HAD STARTED FOR ABOUT 10 MINUTES SHUT OFF TRIED TO START IT THE NEXT DAY AVERT NOTHING NO CLICKING OR HUMMING OR ANYTHING ALL THE DASHBOARD LIGHTS CAME ON EVEN I TRIED TO START IT AND THREW HEADLIGHTS ARE REALLY BRIGHT BUT HOWEVER THEY DO NOT COME ON WHEN I TRY AND START MY VAN THERE IS A VERY FAINT CLICKING NOISE COMING FROM THE FUSE BOX INSIDE THE VAN. WHEN I REALIZED MY WATER PUMP WAD ABOUT TO GO OUT BECAUSE IT WAS TRICKLING FROM THE WATERPUMP SO I BRING IT HOME AFTER DROPPING MY SISTER OFF PULL IN MY DRIVEWAY SHUT IT OFF BRING MY THINGS INSIDE HIP BACK OUT WITH MY FIANCE AND IT HAD DONE LEAKED EVERY BIT OF ANTIFREEZE OUT OF IT AND IT'S BEEN SITTING SINCE JULY 10 2017 ONLY STARTED ONCE FOR 10 MINUTES SHUT IT OFF ANCE TRIED TO START IT AGAIN AN NOTHING IT WOULDN'T EVEN START WITH A JUMP

Suspension
Filed Aug 4, 2017111,000 milesOH

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING IN REVERSE, BOTH REAR TIRES COLLAPSED INTO THE FRAME OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE MORRISTOWN FORD DEALER (LOCATED AT 1112 W MORRIS BLVD, MORRISTOWN, TN 37813) WHERE IT WAS DIAGNOSED THAT THE BRACKETS WERE IMPROPERLY INSTALLED. ANOTHER TECHNICIAN INSPECTED THE VEHICLE AND STATED THAT THE BRACKETS WERE INSTALLED CORRECTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE OFF THEIR PROPERTY BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE MANUFACTURER STATED THAT THERE WAS AN OPEN RECALL ON THE BRACKET THAT WAS IMPROPERLY INSTALLED. THE MANUFACTURER SENT AN EMAIL TO THE MORRIS DEALER REGARDING THE BRACKET FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

Service Brakes
Filed Jul 25, 2017162,900 milesCA

WHILE DRIVING THE ABS AND BRAKE WARNING LIGHTS COME ON AT THE SAME TIME

Electrical System
Filed Jul 17, 2017145,000 milesSC

WHILE DRIVING AT NIGHT ON THE INTERSTATE OR ANY OTHER ROAD, THE HEADLIGHTS SUDDENLY WENT OFF FOR ABOUT 10 SECONDS. I HEARD A CLICKING SOUND UNDER THE LEFT SIDE OF THE DASH LIKE THE SOUND OF A RELAY ENGAGING. THIS HAPPENED SEVERAL TIMES. I HAD THE BATTERY REPLACED AND IT WAS OK FOR ABOUT 2-3 WEEKS THEN STARTED AGAIN. DRIVING DURING THE DAY W/NO LIGHTS ON THE A/C BLOWER MOTOR SUDDENLY STOPPED WORKING AND THEN RE-STARTED. THIS ALSO HAPPENED SEVERAL TIMES. I HEARD THE CLICKING UNDER THE DASH AT THAT TIME TOO. I TOOK THE VAN TO THE FORD DEALER. THEY KEPT IT FOR 5 DAYS AND FOUND NOTHING. I WAS AT CHURCH AND CAME OUT TO LEAVE. I STARTED THE VAN AND THE WIPERS CAME ON BY THEMSELVES ON INTERMITTENT AND WOULD NOT SHUT OFF NO MATTER WHAT I DID. I TURNED THE VAN OFF WHEN I GOT HOME AND THE NEXT TIME I STARTED IT THE WIPERS WERE OFF. I WAS DRIVING DOWN THE ROAD WITH THE A/C ON AND THE BLOWER MOTOR SUDDENLY STOPPED WORKING AGAIN AND ALSO THE RADIO, POWER WINDOWS, AND POWER LOCKS. AGAIN I HEARD THE RELAY CLICKING SOUND. IT STAYED OFF FOR ABOUT 10 MINUTES AND CAME ON LONG ENOUGH TO OPEN THE WINDOWS (IT WAS 92 DEGREES OUTSIDE). A COUPLE OF MINUTES LATER IT WENT OFF AGAIN AND STAYED OFF FOR THE REST OF THE DAY AND MOST OF THE NEXT. WHEN I NOTICED A STORM COMING, I WENT OUT AND STARTED THE VAN. THANK GOD THE A/C, RADIO, WINDOWS, AND LOCKS WERE WORKING AT THAT TIME SO THAT I COULD SHUT THE WINDOWS. I DROVE IT TO WORK THE NEXT DAY AND ALL WAS WORKING. I LEFT THE VAN WITH MY BOSS (HE'S A MECHANIC)

Suspension
Filed Jul 7, 2017260,000 milesIL

VEHICLE WAS IN MOTION AT 45MPH WHEN THE REAR AXLE FRACTURED COMPLETELY, CAUSING ME TO VEER INTO ONCOMING TRAFFIC (LUCKILY THERE WAS NO ACCIDENT). VEHICLE HAD PREVIOUSLY BEEN IN FOR INITIAL REAR AXLE RECALL IN 2010 (10S13), WHERE SUPPORT BRACKETS WERE PLACED ON EXISTING AXLE. REVISITED THE DEALER FOR THE SECONDARY RECALL IN 2017, AND WAS ONCE AGAIN ASSURED THAT THE AXLE WAS GOOD. AXLE BROKE TWO MONTHS LATER (07/03/17). FORD WILL OFFER NO ASSISTANCE AND CONSIDERS MY RECALL COMPLETE SINCE THEY PUT BRACKETS ON THE AXLE. THIS DEFECT IS LIFE-THREATENING. FORD'S "BRACKET" SOLUTION DOES NOT WORK - THERE ARE MANY OTHERS LIKE ME WHO HAVE HAD THE AXLES FAIL AFTER THIS 'REPAIR'. THE ONLY SOLUTION IS TO REPLACE ALL OF THE AXLES COMPLETELY. PUT SIMPLY - AS THESE VEHICALES CONTINUE TO AGE AND THE AXLES RUST FURTHER, THIS DEFECT WILL EVENTUALLY RESULT IN DEATHS.

Service Brakes
Filed Jul 7, 2017145,000 milesFL

ABS AND BRAKE WARNING LIGHTS COME ON SIMUTAINOUSLY AND THE ABS SYSTEM FAILS TO OPERATE.. THIS IS AN INTERMITTANT PROBLEM.. WHEN THE VEHICLE IS TURNED OFF, THE SYSTEM RESETS. IT HAPPENS WHEN THE VEHICLE IS UNDER MOTION AND CAN BE UNDER ANY CONDITIONS...

Suspension
Filed Jun 21, 2017195,000 milesOH

ON 20JUN2017, THE REAR AXLE BROKE. AS PART OF A FORD RECALL, THE AXLE HAD REINFORCEMENT BRACKETS INSTALLED BY (GRAHAM) FORD OF MANSFIELD. THOSE BRACKETS WERE INSPECTED BY (GRAHAM) FORD OF MANSFIELD IN 2015 AND WERE DECLARED TO HAVE BEEN INSTALLED AS PER FORD MOTOR COMPANY INSTRUCTIONS AND, AS A CONSUMER, I BELIEVE I HAD THE RIGHT TO ASSUME THAT THEREFORE THE AXLE WAS SAFE. THE AXLE BREAK IS OBVIOUS EVIDENCE THAT THE BRACKETS WERE EITHER NOT INSTALLED PROPERLY OR WERE INADEQUATE. THUS I BELIEVE THAT THE PROBLEM IS MORE WITH THE DEALER NOT BEING COMPETENT TO RECOGNIZE THE DANGEROUS CORROSION THAT HAD HAPPENED. OF COURSE, IN OHIO, WHERE THE LAW REQUIRES THAT VEHICLES BE SOLD THROUGH DEALERS, THE DEALER ACTS AS AN AGENT FOR THE MANUFACTURER. IN 2015, AT THE TIME OF THE INSPECTION, I WAS TOLD THAT THE BRACKET FIX WAS GOOD BUT THEN I WAS ALSO OFFERED A REPLACEMENT AXLE FOR A TOTAL COST TO ME OF $300. MY POSITION WAS THAT EITHER THE AXLE WAS GOOD AND SAFE OR IT WAS NOT GOOD AND NOT SAFE AND IN THAT CASE A REPLACEMENT AXLE SHOULD HAVE BEEN INSTALLED. SO WHY SHOULD I SPEND $300 FOR AN AXLE THAT WAS SAFE SO I DECLINED. IN RETROSPECT, THE FIX OBVIOUSLY WAS NOT SAFE.

Service Brakes
Filed Jun 19, 2017102,300 milesOH

ANTI-LOCK BRAKING SYSTEM CONTROL MODULE FAILURE AT 102,000 MILES. APPEARS TO BE A CONTINUING TREND WITH VARIOUS FORD MODELS, AND REPAIR IS EXPENSIVE; APPROXIMATELY $2,000. IF ABS CONTROL MODULE IS FAILING, ABS NO LONGER WORKS. DOUBT ACCURACY OF ABS WARNING LIGHT TO PROVIDE ADEQUATE WARNING.

Suspension
Filed May 3, 2017116,000 milesNJ

I AM THE OWNER OF A 03 FORD WINDSTAR THAT I PURCHASED ON JUNE 2016. IT HAS 116,000 MILES. I RECENTLY FOUND OUT THAT FORD ISSUED A RECALL FOR THE REAR AXLE #15S27. THIS RECALL WAS TO INSPECT REINFORCEMENT BRACKETS THAT WERE DONE UNDER A PREVIOUS RECALL #10S13. AFTER I FOUND OUT ABOUT THE RECALL I LOOKED UNDER MY VEHICLE AND NOTICED A CRACK ON THE LEFT MIDDLE OF THE AXLE STEMMING INTO THE LEFT 'REINFORCEMENT BRACKET'. ON WEDNESDAY, MAY 03, 2017 I TOOK DROPPED MY VEHICLE OFF AT ACE FORD, WOODBURY, NJ 08096. A SERVICE REPRESENTATIVE FROM ACE FORD CALLED ME LATER TO INFORM ME OF THE FINDINGS. HE SAID AFTER INSPECTION, THE REINFORCEMENT BRACKETS WERE INSTALLED CORRECTLY. HE CLAIMED HE HAD CONTACTED FORD'S INTERNAL SERVICE CENTER AND SEND THEM PICTURES OF THE CRACK IN THE AXEL. HE THEN INFORMED ME THAT THERE WAS NOTHING FORD OR ACE FORD COULD DO AND SAID, 'ANY FURTHER REPAIRS WILL BE THE RESPONSIBILITY OF THE VEHICLE OWNER'. GOING INTO THIS I WAS ALMOST CERTAIN FORD WOULD REPLACE THE REAR AXLE AT NO CHARGE, BECAUSE AFTER ALL, THERE HAS BEEN 3 RECALLS FOR THE SAME ISSUE AND OBVIOUSLY THERE IS A CRACK IN MY REAR AXLE WHICH IS A HUGE SAFETY ISSUE. I PICKED UP MY VEHICLE AND CALLED ACE FORD BACK AND SPOKE WITH THE SERVICE MANAGER. HE CLAIMED HE WAS AWARE OF THE SITUATION AND NOTHING MORE COULD BE DONE UNLESS I CHOSE TO PAY THE REPAIR COSTS. I ALSO MENTIONED TO HIM THAT HIS REPRESENTATIVE DID NOT INFORM ME THAT THE VEHICLE WAS UNSAFE TO DRIVE AND SHOULD LEAVE THE PREMISES (EVEN THOUGH IT

Power Train
Filed Apr 11, 2017129,000 milesWA

TRANSMISSION JUST STARTED SLIPPING OUT OF NOWHERE , STOPPED FOR A RED LIGHT PUT IN NUETRAL LIGHT TURNS GREEN AND I PUT IT INTO DRIVE AND START TO ROLL THE VAN WOULDNT BUDGE LOOKED OUT THE WINDOW AND LEAKING ALOT OF TRANSMISSION FLUID . PARKED IT IN NEARBY PARKING LOT ADDED TRANNY FLUID STILL NOT DRIVABLE AND WONT MOVE IN ANY GEAR.

Structure › Body
Filed Apr 3, 201794,000 milesNJ

THE PASSENGER SIDE SUB FRAME HAS RUSTED THROUGH. THE DEALER HAD DONE THE RECALL REPAIR AND STILL RIGHT IN THE SPOT OF THE REPAIR THE SUB FRAME CRACKED AND SPLIT. FORD SAYS THERE IS NOTHING THEY CAN DO EVEN THOUGH THIS IS A KNOWN ISSUE AND THEIR REPAIR DIDN'T RESOLVE THE ISSUE.

Suspension
Filed Mar 27, 2017130,000 milesPA

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING, THE REAR AXLE FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRACKET FRACTURED AND CAUSED THE REAR AXLE TO FAIL. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. THE VIN WAS NOT AVAILABLE.

Service Brakes
Filed Mar 24, 201790,000 milesNY

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING VARIOUS SPEEDS AND WHILE STATIONARY, THE HAZARD LIGHTS FLASHED AND WOULD NOT TURN OFF. THE CONTACT STATED THAT THE TURN SIGNALS COULD NOT BE USED DUE TO THE INVOLUNTARY FLASHING OF THE HAZARD LIGHTS. IN ADDITION, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 90,000.

Suspension
Filed Mar 3, 2017WI

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Suspension
Filed Mar 3, 2017150,000 milesKS

WIFE DRIVING DOWN STREET WHEN SHE HIT A BUMP IN THE ROAD AND THE REAR AXLE BROKE.

Suspension
Filed Feb 28, 2017172,000 milesIN

FORD HAD A RECALL REAL AXEL AND THEY DON'T WANT TO FIX IT

Suspension
Filed Feb 21, 2017140,000 milesMN

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING 65 MPH, A CLUNKING NOISE WAS HEARD AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A TIRE SHOP WHERE IT WAS DIAGNOSED THAT THE REAR AXLE WAS FRACTURED AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION), BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

Structure › Body
Filed Feb 20, 2017120,000 milesMA

WHEN I WAS PULLING OUT OF A PARKING LOT ONTO A BUSY HIGHWAY I COULD SMELL RUBBER BURNIG AND I HEARD AND FELT A BIG LOUD BANG,.THEN THERE WAS SMOKE ALL AROUND VAN.IT WAS THE REAR AXLE/ SUB-FRAME FRACTURE AND YES THERE WERE RECALLS AND WORK WAS DONE BY FORD DEALER THANK GOD ME AND MY CHILDREN WERE NOT HURT OR KILLED THIS WAS VERY SCARY..

Suspension
Filed Feb 5, 2017182,000 milesWI

REAR AXLE CRACKED. UNABLE TO DRIVE WITHOUT RISKING IT BREAKING IN HALF.

Suspension
Filed Feb 3, 2017112,000 milesMA

WHILE THE 2003 FORD WINDSTAR VAN WAS BEING OPERATED AND IN MOTION, THE VEHICLE'S STEERING BECAME UNCONTROLLABLE AND SUBSEQUENTLY INOPERABLE, LEADING TO A BREAKDOWN IN THE ROADWAY.

Power Train
Filed Feb 1, 2017190,000 milesMI

I WAS INFORMED OF A RECALL TO THE REAR AXLE ON MY 2003 FORD WINDSTAR, I TOOK THE VAN INTO THE DEALER AND HAD THE INSPECTION DONE AS WELL AS THE BRACKETS INSTALLED. ( 15S27). THE VAN WAS THEN PARKED FOR APPROX 5 MONTHS AFTER THE PROCEDURE WAS DONE AS I WAS GIVEN A COMPANY VEHICLE. I WAS THEN LET GO FROM MY JOB AND BEGAN TO DRIVE THE OLD TRUSTY VAN THAT WE HAVE AROUND. 2 WEEKS INTO DRIVING IT ON A REGULAR BASIS I BEGAN TO SMELL AN ODOR OF BURNING RUBBER. NURSED THE VAN HOME AND BEGAN TO ATTEMPT TO DIAGNOSE THE PROBLEM. CHANGED THE WHEEL BEARING ON THE DRIVERS REAR AS I THOUGHT THAT WAS THE PROBLEM. GOT IT ALL BACK TOGETHER AND FOUND OUT I STILL HAD THE SAME PROBLEM. HAD AAA TOW THE VEHICLE TO THE DEALER WHERE THEY INFORMED ME THAT NOW MY AXLE WAS BROKEN, AND BY THE WAY THE RECALL WAS NOW OVER AND I WOULD BE REQUIRED TO PAY 1150.00 FOR A NEW ONE. THIS VEHICLE WAS NEVER CORRECTLY INSPECTED TO IDENTIFY THIS PROBLEM, IT WAS JUST SHUFFLED THROUGH AND NOW NOBODY WILL STAND UP AND MAKE THE REPAIR. I HAVE BEEN CHEATED BY THE SYSTEM. I DO NOT BELIEVE THIS IS FAIR NOR DO I BELIEVE IT WAS EVER DONE CORRECTLY. *TR

Structure › Body
Filed Jan 31, 2017150,000 milesMI

THE REAR AXLE ON MY VEHICLE CRACKED AND CAUSED MY TIRES TO RUB AGAINST MY VEHICLE, DAMAGING BRAND NEW TIRES. WHEN BRINGING THE VEHICLE TO THE SHOP, WAS TOLD THAT A PATCH HAD PREVIOUSLY BEEN MADE ON THE VEHICLE, BUT IT WAS DONE BADLY AND DID NOT HOLD. FORD WOULD DO NOTHING TO RIGHT THIS AND DENIED THAT THERE WAS A RECALL ON THE VEHICLE. I WAS DRIVING TO SCHOOL WHILE THIS OCCURRED ON CITY STREETS. *TR

Service Brakes
Filed Jan 21, 2017120,000 milesTN

THE ABS AND PARKING BRAKE LIGHT COME ON AFTER DRIVING. THE ONLY WAY TO CLEAR THE LIGHTS IS TO TURN OFF THE VEHICLE AND TURN THIS BACK ON. THE LIGHTS WILL EVENTUALLY COME BACK. THE CONCERN IS ARE THE BRAKES ACTUALLY HAVING AN ISSUE. SYSTEM HAS BEEN GIVEN AN OVERHAUL: PADS, ROTORS, NEW MASTER CYLINDER, BRAKE FLUID BLEED AND REFILL, AND THE ISSUE PERSISTS. NO NONE FIXES FROM MECHANIC.

Unknown or Other
Filed Jan 21, 2017199,400 milesMO

DRIVING HOME FROM WORK WHEN MY REAR AXLE CRACKED. ALMOST LOST CONTROL OF THE VEHICLE BUT WAS ABLE TO PULL OVER.

Suspension › Rear
Filed Jan 13, 2017180,000 milesOH

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER HEARD A SQUEAKING NOISE. THE VEHICLE WAS PULLED OVER AND THE DRIVER NOTICED THAT THE REAR AXLE WAS CRACKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THAT THERE WAS A RECALL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE DID NOT CRACK "IN THE RIGHT PLACE" AND WAS NOT COVERED BY THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STOOD BY THE DEALER'S DECISION. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.

Suspension
Filed Jan 11, 2017107,200 milesPA

IN SEPT 2016, I RECEIVED A RECALL NOTICE IN THE MAIL FROM FORD TO RE-INSPECT A PREVIOUS RECALL REPAIR FOR MY REAR AXLE FROM 2012. IT STATED THAT REPAIRS WOULD BE MADE FREE OF CHARGE IF DEFECTS WERE FOUND IN THE REPAIRS. IT ALSO STATED THAT IF I CHOSE TO DO SO, EVEN IF THE REPAIRS "PASSED", I COULD REPLACE THE AXLE FOR $300. SINCE I WORKED IN KY FROM FEB THROUGH OCT, I SCHEDULED THE INSPECTION AFTER RETURNING HOME IN NOV, BUT DID NOT ACTUALLY GET AN APPOINTMENT UNTIL DEC 6TH. AS A RESULT OF THE RECALL INSPECTION ON DEC 6TH, THE DEALER STATED THAT THE REPAIRS WERE MADE CORRECTLY, BUT THERE WERE CRACKS IN THE AXLE. THEY STATED IT WOULD COST $1,100 TO REPAIR IF I CHOSE. SINCE I WAS NOT TOLD IT WAS A SAFETY HAZARD AND WAS PRESENTED TO ME AS "OPTIONAL", I DID NOT REPAIR. WHEN I WENT TO INSPECT THE VAN FOR ANNUAL PA INSPECTION ON JAN 5TH, I WAS INFORMED THAT IT WOULD NOT PASS BECAUSE OF THE CRACKED AXLE. THEY SHOWED ME THE AXLE, AND IT IS CRACKED THE ENTIRE LENGTH ON BOTH SIDES. I WENT TO SPEAK WITH THE NAZARETH FORD CUSTOMER SERVICE STAFF ON JAN 6TH, AND THEY TOLD ME THERE IS NOTHING THEY CAN DO AND I SHOULD CALL FORD DIRECTLY. I CALLED FORD DIRECTLY ON JAN 6TH AND THEY TOLD ME THEY CAN'T DO ANYTHING BECAUSE THE "ALLOWABLE TIMEFRAME" ENDING OCT 31ST HAS PASSED. ANOTHER CALL TO THE NAZARETH FORD SERVICE MANAGER ON JAN 6TH YIELDED NO PROGRESS. I CAN'T BELIEVE THAT FORD CAN GET AWAY WITH CREATING A SAFETY HAZARD LIKE THIS, NOT REVEAL HOW SERIOUS THE SITUATION IS, AND EXPECTING A CONSU

Structure › Body
Filed Jan 9, 2017236,000 milesIN

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE A CLUNKING NOISE WAS PRESENT COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE SUB FRAME HAD CRACKED AND SEPARATED DUE TO RUST AND CORROSION. THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED UNDER A RELATED RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 236,000. *TR

Suspension
Filed Jan 4, 2017217,000 milesMI

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING 35 MPH, THE REAR AXLE CRACKED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 217,000.

Suspension
Filed Dec 30, 2016120,000 milesMI

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 5 MPH AND MAKING A RIGHT TURN, THE REAR AXLE SUDDENLY FRACTURED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION). DURING THE REPAIR, BRACKETS WERE INSTALLED TO PREVENT THE FAILURE FROM RECURRING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000.

Suspension
Filed Dec 30, 2016144,000 milesMA

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING OVER BUMPS IN THE ROAD, A CLUNKING NOISE WAS PRESENT COMING FROM THE REAR OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE FAILURE MILEAGE WAS 144,000.

Structure › Body
Filed Dec 28, 2016160,000 milesKY

OUR ENGINE CRADLE RECENTLY BROKE AND NEEDS TO BE REPLACED. WE JUST FOUND OUT THIS FALLS UNDER RECALL NUMBER 15V608 (FORD RECALL # 15S27). WE WOULD LIKE THIS TO BE RESOLVED AT LITTLE OR NO COST TO US, BUT WE ARE UNSURE HOW TO START THE PROCESS WITH A RECALL.

Steering
Filed Dec 19, 2016189,300 milesOR

TAKATA RECALL UNCONTROLLABLE DRIVING WITH STEERING REAR END FISHTAILING. *TR

Unknown or Other
Filed Dec 13, 2016112,000 milesIN

2003 FORD WINDSTAR REAR AXLE BROKE WHILE DRIVING ON HIGHWAY LEAVING CAR AND DRIVER STRANDED ON BRIDGE. DRIVER WAS VERY LUCKY NOT TO BE HURT. CAR HAD PREVIOUS RECALLS PERFORMED BY FORD ON SEPT 4, 2012 AS RECALL NUMBERS 10S13 AND 11S16, BOTH DONE AT SAME TIME. HOWEVER THESE RECALLS WERE NOT EFFECTIVE AS AXLE STILL BROKE ON OR ABOUT DEC 2, 2016. DEALER INDICATES AXLE CAN NOT BE REPLACED UNDER RECALL BECAUSE RECALL EXPIRED ON DEC 31, 2015. FORD CUSTOMER SERVICE GAVE SAME REPLY. FORD DEALER IN GLENN BURNIE, MD. IS REPLACING AXLE AT AN ESTIMATED $1,300.00. PROBLEM IS, THE NEW AXLE WILL PROBABLY BE THE SAME PART AS THE ORIGINAL AND STILL POSES THE THREAT OF BREAKING AGAIN. THESE CARS SHOULD BE RECALLED AS SEVERAL DEATHS HAVE ALREADY OCCURRED. *TR

Structure › Body
Filed Dec 9, 2016160,000 milesMI

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE ATTEMPTING TO TURN INTO THE DRIVEWAY, THE CONTACT HEARD A CLUNKING NOISE AND A SNAP. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE SUBFRAME FRACTURED AND THE TIE ROD SNAPPED. THE VEHICLE WAS NOT DRIVABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

Service Brakes
Filed Dec 6, 2016160,000 milesMI

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 35 MPH, THE ABS, ENGINE, AND BRAKE WARNING INDICATORS ILLUMINATED. THE FAILURES RECURRED NUMEROUS TIMES. THE DEALER DIAGNOSED THAT THE ABS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

Suspension › Rear
Filed Nov 25, 2016130,000 milesOH

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE THE VEHICLE WAS BEING DRIVEN, A BURNING RUBBER ODOR AND LOUD NOISE WERE PRESENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT ELIGIBLE FOR REPAIR PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION) BECAUSE THE BRACKETS WERE NOT INSTALLED PROPERLY IN 2011. THE FAILURE MILEAGE WAS 130,000.

Suspension › Rear
Filed Oct 26, 2016109,000 milesWI

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE THE VEHICLE WAS AT THE DEALER FOR INSPECTION PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION), THE TECHNICIAN DIAGNOSED THAT THE REAR AXLE WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT COMPLETELY REPAIRED AT THE TIME OF THE COMPLAINT. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V194000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.

Unknown or Other
Filed Oct 24, 2016180,000 milesIA

TAKATA RECALL, RECEIVED SAFETY RECALL NOTICE 15S27 FROM FORD MOTOR COMPANY, STATING THAT REAR AXLE REINFORCEMENT BRACKETS MAY HAVE BEEN INSTALLED IMPROPERLY AND MAY RESULT IN COMPLETE REAR AXLE FRACTURE AND AN INCREASED RISK OF CRASH. I HAVE TAKEN MY WINDSTAR IN FOR THE INSPECTION AND THEY ARE TELLING ME THE REAR AXLE DOES NEED REPLACED BUT IT WILL COST ME $300, MY CONCERN WITH THIS IS IF IT IS A "SAFETY RECALL" WHY SHOULD I HAVE TO PAY OUT OF MY POCKET.

Suspension
Filed Oct 20, 2016PA

2003 FORD WINDSTAR. CONSUMER WRITES IN REGARDS TO REAR AXLE REINFORCEMENT BRACKETS RECALL NOTICE REPAIR ISSUES. *SMD THE CONSUMER STATED THE DEALER PERFORMED A VISUAL CHECK OF THE VEHICLE, BUT NOTHING WAS REPLACED. *JB

Suspension
Filed Oct 20, 2016MI

2003 FORD WINDSTAR. CONSUMER WRITES IN REGARDS TO REAR AXLE REINFORCEMENT BRACKETS RECALL NOTICE REPAIR ISSUES. *SMD THE CONSUMER WAS INFORMED THE BRACKETS WERE INSTALLED CORRECTLY. HOWEVER, THERE WAS A CRACK IN THE AXLE. *JB

Suspension
Filed Oct 20, 2016MA

2003 FORD WINDSTAR. CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSES TO REPAIR AXLE RECALL NOTICE UNTIL CONSUMER PAYS FOR A NEW $300 AXLE REPLACEMENT. *SMD THE CONSUMER STATED THE DEALER INSTALLED THE BRACKETS AT NO CHARGE. *JB

Steering
Filed Oct 19, 2016130,000 milesNY

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING 20 MPH, THE POWER STEERING FAILED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A LOCAL GARAGE AND THE MECHANIC STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS SEEKING REIMBURSEMENT FOR OUT OF POCKET EXPENSES. THE FAILURE MILEAGE WAS 130,000.

Structure › Body
Filed Oct 18, 2016121,000 milesNY

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT WHILE IN PARK, THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE CRADLE HAD CORRODED AND NEEDED TO BE REPLACED. THE MECHANIC ALSO STATED THAT THE CRADLE WAS PREVIOUSLY GLUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.

Suspension › Rear
Filed Oct 17, 2016PA

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR AXLE ON THE VEHICLE WAS DEFECTIVE. THE DEALER STATED THAT THE VEHICLE HAD ALREADY BEEN REPAIRED PER A PREVIOUS RECALL REGARDING THE REAR AXLE. THE CONTACT INQUIRED ABOUT REIMBURSEMENT ELIGIBILITY FOR THE REPAIRS. THE NHTSA CAMPAIGN NUMBER AND FAILURE MILEAGE WERE NOT PROVIDED.

Structure
Filed Oct 17, 2016129,000 milesNY

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING 65 MPH, THE VEHICLE INDEPENDENTLY VEERED TO THE LEFT. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

Suspension
Filed Oct 17, 2016130,000 milesIL

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO SWERVE UNCONTROLLABLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED THAT THE AXLE FRACTURED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE VEHICLE WAS TAKEN TO BE INSPECTED; HOWEVER, THE TECHNICIAN STATED THAT THE AXLE DID NOT NEED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Service Brakes
Filed Oct 14, 201677,480 milesOK

WHEN DRIVING THE ABS LIGHT AND RED BRAKE LIGHT COME ON TOGETHER. MY VAN HAS 77,483 ACTUAL MILES ON IT! I HAD A BRAKE CHECK AT LOCAL FORD DEALER AND THEY REPORTED 80% BRAKE LINING STILL ON,

Service Brakes
Filed Oct 13, 2016180,000 milesOR

ABS AND BRAKE ALARM LIGHTS ILLUMINATE ON THE DASHBOARD AFTER A FEW MINUTES OF DRIVING AND STAY ON UNTIL THE ENGINE IS SHUT OFF. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS. I SUSPECT THIS INDICATES A PROBLEM THAT DISABLES THE ABS BRAKING SYSTEM. DIAGNOSTIC SCANNER SHOWS AT LEAST 12 STORED FAULTS IN THE ABS SYSTEM WHICH CANNOT BE ERASED.

Suspension › Rear
Filed Oct 11, 2016140,000 milesMA

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE THE VEHICLE WAS AT THE DEALER BEING REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE TECHNICIAN DIAGNOSED THAT THE REAR TRACK BAR WAS CORRODED AND NEEDED TO BE REPLACED BEFORE THE REPAIR COULD BE COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

Suspension
Filed Sep 28, 2016131,000 milesOH

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE THE VEHICLE WAS STATIONARY, THE BOLTS ON THE BRACKET OF THE REAR AXLE BECAME LOOSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 131,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2003 Ford Windstar → · Every Windstar year → · How the figures are calculated →