Page 19 of 28 · complaints 901–950 of 1,353

2002 Ford Windstar complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Service Brakes, Hydraulic
Filed Apr 8, 201094,000 milesVA

2002 WINDSTAR ABS/BRAKE LIGHTS COME ON THEN SUDDENLY BRAKING DISTANCE INCREASES. WAS TOLD BY DEALER IT IS AN ONGOING ISSUE WITH THIS MODEL THAT ABS MODULES OVERHEAT AND FAIL. VERY DANGEROUS!!! *TR

Suspension › Rear
Filed Apr 3, 201074,000 milesNJ

FOR ABOUT THREE TO FOUR YEARS NOW, WE HAVE BEEN HAVING WHAT WE THOUGHT WAS A PROBLEM WITH THE FRONT END OF OUR 2002 FORD WINDSTAR. WE HAD NUMEROUS FRONT END ALIGNMENTS DONE. WE HAD THE CASTER/CAMBER WORK DONE TWICE AT A VERY HIGH COST. (THIS REQUIRES TAKING THE FRONT COWLING APART IN ORDER TO PUT IN NEW FONT END PARTS) AND STILL THE VEHICLE WOULD PULL IN EITHER DIRECTION AT ANY GIVEN TIME. IT WOULD AT TIMES WONDER BACK AND FORTH ON THE ROAD. ABOUT A WEEK AGO MY WIFE SAID SHE HERD STRANGE NOISES. (CLUNKS, SQUEAKS ETC.) THEN TODAY SHE WAS DRIVING THE VAN WITH MY KIDS TO CHURCH. LUCKILY IT WAS LOCAL. SHE SAID SHE HERD A BANG AND THE VAN STARTED TO SQUEAK AND WONDER ALL OVER THE ROAD UNCONTROLLABLY. SHE STARTED TO SMELL SOMETHING BURNING. SHE SAID THE STEERING WHEEL HAD TO BE TURNED IN AN ABNORMAL POSITION IN ORDER TO KEEP THE VAN GOING STRAIGHT DOWN THE ROAD. WHEN SHE GOT HOME I LOOKED AT THE VAN SITTING IN THE DRIVEWAY AND THE REAR WHEELS WERE TILTED IN AT THE TOP. I CRAWLED UNDER AND FOUND THAT THE REAR AXLE BEAM HAD CRACKED ALMOST ALL THE WAY THROUGH. THE CRACK WAS ABOUT 18 INCHES IN FORM THE DRIVERS SIDE. THE PASSENGER SIDE LOOKED AS THOUGH IT WOULD EVENTUALLY CRACK ALSO. WHEN I LOOKED CLOSER AT THE CRACK, YOU COULD SEE SHINING METAL AT THE TOP PART OF THE CRACK, INDICATING IT WAS A NEW CRACK. THERE WAS SURFACE RUST ON THE LOWER PART OF THE CRACK INDICATING THAT THE CRACK HAD BEEN THERE FOR SOME TIME AND HAD JUST GOTTEN BIGGER. THIS EXPLAINS THE WONDERING PROBLEM WE HAVE BEE

Service Brakes, Hydraulic
Filed Mar 20, 201050,000 milesWI

2002 FORD WINDSTAR - THE ABS LIGHT COMES ON (TYPICALLY WHEN THE VAN IS WARM). RECALL 09S09 HAS BEEN PERFORMED BUT HAS HAD NO EFFECT ON THE ABS LIGHT COMING ON ISSUE. *TR

Structure › Frame and Members
Filed Mar 16, 201052,000 milesVI

YESTERDAY, MARCH 15, 2010, I WAS DRIVING BACK TO WORK AFTER LUNCH AND NOTICED AN UNUSUAL RUBBING AND RATTLING SOUND AT THE REAR OF MY 2002 FORD WINDSTAR VAN. I PULLED INTO A PARKING LOT TO LOOK AT THE TIRES (I THOUGHT ONE MIGHT BE DEFECTIVE) - I DIDN'T NOTICE ANYTHING UNUSUAL. I CONTINUED ON TO WORK (APPROXIMATELY 1/4 TO 1/2 MILE AWAY AND PARKED MY VEHICLE. I GOT DOWN AND LOOKED UNDER THE REAR OF THE VEHICLE AND SAW THAT THE REAR AXLE HAD BROKEN COMPLETELY IN HALF AND THE RIGHT REAR TIRE WAS LEANING INTO THE FENDER WELL. IT WAS OBVIOUS THAT I WOULD NOT BE ABLE TO DRIVE THE CAR SO I CALLED A TOW TRUCK TO HAVE THE VEHICLE REMOVED TO A REPAIR CENTER. THE RESULT WAS THAT I HAD THE PART WELDED BACK TOGETHER BUT THE TIRES ARE STILL COCKED OUT AT AN UNUSUAL ANGLE WHICH I AM PRETTY SURE WILL CAUSE THE TIRES TO WEAR IN AN UNSAFE WAY. NOT ONLY THAT BUT THE REAR END OF THE VAN SITS AT AN ODD ANGLE NOW. I JUST PURCHASED THE CAR IN OCTOBER 2009 AND IT ONLY HAS 52K MILES ON IT. I WENT ONLINE AND CHECKED TO SEE IF THERE HAVE BEEN ANY COMPLAINTS REGARDING THIS PROBLEM AND FOUND THAT THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS MODEL VEHICLE WITH THE VERY SAME PROBLEM. I WAS SURPRISED THAT WERE SO MANY. I SENT AN INQUIRY TO FORD MOTOR CORP AND AM AWAITING A RESPONSE IN REGARDS TO REPAIR OR REPLACEMENT PARTS SUPPORT. *TR

Engine and Engine Cooling › Engine
Filed Mar 16, 201090,500 milesMO

ACTS LIKE DYING BUT SURGES FORWARD WITH BRAKE ON. *TR

Suspension › Rear
Filed Mar 15, 2010104,400 milesOH

MY WIFE TOLD ME SHE HEARD A RUBBING SOUND IN THE REAR OF HER 2002 FORD WINDSTAR. I QUICKLY NOTICED THE LEFT REAR WHEEL WAS TILTED IN FROM THE TOP. FIGURING IT WAS A WORN WHEEL BEARING OR BROKEN CONTROL ARM, I JACKED IT UP, PULLED THE WHEEL AND NOTICED THE AXLE WAS ALMOST COMPLETELY BROKEN ABOUT 8 INCHES LEFT OF CENTER. *TR

Suspension › Rear
Filed Mar 12, 201078,338 milesNY

DRIVING HOME FROM A FAMILY OUTING ON 03/06/2010, WE HEARD A LOUD SOUND/CLUNK COMING FROM THE REAR OF OUR 2002 FORD WINDSTAR. LUCKILY, WE WERE ONLY DOING 30 MPH ON OUR STREET RIGHT ALMOST TO OUR DRIVEWAY, INSTEAD OF BEING ON THE EXPRESSWAY DOING 60 MPH AS WE WERE ONLY MINUTES BEFORE . THE VAN'S REAR END SWERVED AS I APPLIED THE BRAKES. I MANAGED TO PULL INTO OUR DRIVEWAY AND CALM THE WIFE AND KIDS DOWN (WHO WERE HYSTERICAL). I HAVE TO ADMIT THAT I WAS SCARED ALSO. WHEN I MANAGED TO PARK THE VAN, I NOTICED THAT THE REAR TIRES WERE SLANTED INTO THE VAN, RUBBING THE WHEEL WELLS AT THE TOP. I THEN LOOKED UNDER THE REAR OF THE VAN AND SEEN THAT THE REAR AXLE BEAM WAS BROKE, ABOUT 18" FROM THE DRIVER SIDE REAR TIRE. I IMPLORE EVERONE THAT THIS HAS HAPPENED TO TO CALL THE FORD CUSTOMER CARE NUMBER (1-800-241-3673) AND REPORT IT. THIS IS THE ONLY WAY THAT FORD WILL ACKNOWLEDGE THIS PROBLEM AS A POTENTIAL MANUFACTURER DEFECT. OUR 2002 WINDSTAR HAS ONLY 78,338 MILES ON IT. OUR LOCAL DEALER, WHERE WE BOUGHT IT FROM, SAID THEY HAVE NEVER HEARD OF THIS HAPPENING. I FIND IT VERY HARD TO BELIEVE SINCE I CAN BRING UP ABOUT 100 DIFFERENT COMPLAINTS ABOUT THIS VERY SAM THING FOR THE MODEL YEARS 2000-2002.

Service Brakes, Electric
Filed Mar 12, 2010120,319 milesIN

THE ABS LIGHT ON MY 2002 FORD WINDSTAR AND THE BRAKE LIGHT IS STAYING ON. I CHANGED THE BRAKES AND I'M STILL HAVING PROBLEMS. THREE TIMES I WAS DRIVING AND WHEN I WENT TO STOP THE BRAKES LOCKED UP ON ME AND I COULDN'T STOP. *TR

Service Brakes, Electric
Filed Mar 9, 201079,400 milesCA

2002 FORD WINDSTAR ABS LIGHT IS ON AND BRAKING DISTANCE SUDDENLY INCREASED. *TR

Vehicle Speed Control
Filed Mar 9, 201090,000 milesCO

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE DASHBOARD PANEL MALFUNCTIONED. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE WIRING HARNESS FUSE INSTALLED ACCORDING TO RECALL # 09V399000, VEHICLE SPEED CONTROL. THE BRAKE FLUID LEAK CAUSED THE WIRING HARNESS IN THE DASHBOARD TO MALFUNCTION. THE DEALER INFORMED THE CONTACT THAT THE BRAKE FLUID COULD HAVE ALSO LEAKED ONTO THE ABS MODULE. THE CONTACT STATED THAT THE FAILURE WAS DIRECTLY RELATED TO THE RECALL. THE FAILURE MILEAGE WAS UNKNOWN. 93,000.

Engine and Engine Cooling
Filed Feb 27, 201090,000 milesWA

SUDDEN ACCELERATION AT A STOP LIGHT ON 2 OCC. *TR

Suspension › Rear
Filed Feb 19, 201066,000 milesRI

I HEARD A RATTLE WHICH SOUNDED LIKE A LOOSE TAILPIPE. I BROUGHT IT TO MY MECHANIC TO HAVE IT LOOKED AT. THE PROBLEM WAS THAT THE REAR AXLE BEAM HAD SNAPPED. HE SAID THAT IT WAS NOT DAMAGED AND IT LOOKED LIKE IT WAS JUST A BAD PIECE OF STEEL. HE HAD NEVER SEEN THIS PROBLEM BEFORE. THE PARTS DID NOT HAVE TO BE ORDERED BECAUSE THE PARTS WERE READILY AVAILABLE AND IN STOCK AT HIS PARTS DEALER. AFTER LOOKING ON THE INTERNET I FOUND THAT THERE ARE SEVERAL COMPLAINTS ABOUT THIS PROBLEM. I WAS LUCKY THAT THE AXLE BEAM DID NOT BREAK WHILE I WAS TRAVELING ON THE HIGHWAY BECAUSE THE HANDLING OF THE VEHICLE WAS SEVERELY COMPROMISED. THE REAR AXLE BEAM WAS REPLACED AT A COST OF ONE THOUSAND DOLLARS. I DID NOT KEEP THE OLD AXLE BEAM. *TR

Service Brakes, Hydraulic
Filed Feb 18, 201072,000 milesCT

MY 2002 WINDSTAR HAS THE BRAKE AND ABS LIGHT ISSUE. I BROUGHT IT INTO MY FORD DEALER TO HAVE THE RECALL DONE OCTOBER 30TH. A FEW WEEKS AFTER MY BRAKE LIGHT STARTED COMING ON AGAIN. EVERYTIME I USE MY BRAKES THE LIGHT WILL COME ON AND THEN SHUT OFF....GREAT JOB FORD..I GUESS YOUR QUICK FIX DIDN'T WORK! *TR

Suspension › Rear
Filed Feb 15, 2010133,460 milesOH

I WAS DRIVING MY 2002 FOR WINDSTAR AND THE ROADS WERE SNOWY AND SLIPPERY. WHILE DRIVING THE VAN SEEMED TO SLIDE AND SWAY IN THE BACK. I ASSUMED IT WAS FROM THE SNOWY ROADS AND TOOK THE VAN HOME. 2 DAYS LATER WHEN THE ROADS WERE PRETTY WELL CLEARED I TOOK THE VAN OUT AGAIN. WHILE DRIVING ON CLEAR PAVEMENT THE VAN SEEMED TO SWAY AND SLIDE LIKE I WAS ON ICE IN THE REAR-END. AS I HEADED HOME IT GOT WORSE AND WAS SHAKING AND SWAYING. I SLOWED DOWN TO ABOUT 20 MILES PER HOUR AND GOT THE VAN HOME. I HAD IT LOOKED AT AND WAS TOLD THAT THE AXLE IS 1 TO 2 INCH FROM A COMPLETE BREAK. IF IT WOULD HAVE BROKE WHILE I WAS DRIVING IT WOULD HAVE CAUSED ME TO WRECK. I HAVE RESEARCHED THIS AND HAVE FOUND MANY COMPLAINTS ABOUT THIS HAPPENING TO 02 WINDSTARS. I CANT AFFORD TO FIX SOMETHING THIS EXPENSIVE. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS HURT. *TR

Structure › Body › Door
Filed Feb 10, 2010AR

THE REAR DOOR ON THE DRIVERS SIDE FOR MORE THAT A WEEK NOW OPENS ON IT'S OWN WHILE I AM DRIVING ALONG THE HIGHWAY. FOR MORE THAN TWO YEARS THE DOOR HAVE BEEN A PROBLEM DUE TO THE FACT THAT EITHER OF THEM WILL CLOSE ON THE FIRST ATTEMPT WHEN THE AUTOMATIC BUTTON TO CLOSE THEM IS USED. 3 TIMES IN 2 WEEKS, CAR HAS STALLED WHILE DRIVING AT 25 MILES PER HOUR. *TR

Power Train › Automatic Transmission
Filed Feb 3, 2010150,000 milesVA

2002 FORD WINDSTAR BAD TRANSMISSION PO CODE 734. *TR

Power Train › Axle Assembly
Filed Feb 1, 2010112,000 milesNJ

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 40 MPH THE CONTACT NOTICED A LOUD POPPING SOUND FOLLOWED BY A THUMP IN THE REAR OF THE VEHICLE. AFTER EXAMINING THE VEHICLE THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE WAS BENT INSIDE THE FRAME. A LOCAL DEALERSHIP INFORMED THE CONTACT THAT THE REAR AXLE NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 112000.

Electrical System
Filed Jan 29, 201093,000 milesIN

2002 FORD WINDSTAR LX - BRAKE LIGHT & ABS LIGHT ACTIVATED (STEADY ON) AND OD (OVERDRIVE) OFF LIGHT ACTIVATED (FLASHING), CONCURRENT WITH LOSS OF ANALOG SPEEDOMETER AND DIGITAL (LED) ODOMETER FUNCTION. NO OBD II CODES ISSUED BY SYSTEM. RESEARCHED AND FOUND FORD RECALL 09S09 - SPEED CONTROL SYSTEM MODIFICATION, WHICH (APPARENTLY) ADDRESSES THIS PROBLEM. *TR

Power Train › Axle Assembly
Filed Jan 27, 201092,836 milesMA

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH ON NORMAL ROAD CONDITIONS; PROCEEDING ONTO A RAMP. SUDDENLY, THE VEHICLE SWAYED WITH A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE DRIVER REDUCED THE SPEED RATE AND PULLED OVER TO THE SIDE OF THE ROAD WITH CAUTION. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE FAILURE WAS CONTRIBUTED TO A BROKEN REAR AXLE. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 92,836.

Suspension › Rear
Filed Jan 22, 2010135,000 milesWI

FORD WINDSTAR REAR AXLE CRACKED. *TR

Service Brakes, Electric
Filed Jan 16, 201075,000 milesPA

FORD / WINDSTAR ABS & BRAKE LIGHTS COME ON WHEN OUTSIDE TEMPERATURES ARE WARM. THE FORD DEALERSHIP TELLS ME THE ABS MODULE IS DEFECTIVE AND NEEDS TO BE REPLACED AT A COST OF AROUND $600.00 FOR PART AND LABOR. THOUSANDS OF WINDSTAR OWNERS ARE HAVING THIS SAME PROBLEM! I HAD THE CRUISE DEACTIVATION SWITCH REPLACE AND THE NEW HARNESS INSTALLED. HOWEVER THE ABS & BRAKE LIGHTS ARE STILL ON BECAUSE THE ABS MODULE IS DEFECTIVE. PLEASE HAVE FORD DO A RECALL TO HAVE THE ABS MODULE REPLACED FOR ALL OF US OWNERS WHO ARE DRIVING THE CAR WITHOUT THE ABS FUNCTION WORKING PROPERLY!!!!!! *TR

Power Train › Axle Assembly
Filed Jan 12, 2010126,000 milesPA

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR WHICH WAS PURCHASED IN 2008. SHE HEARD A GRINDING NOISE IN THE REAR OF THE VEHICLE. SHE ALSO NOTICED THAT THE REAR TIRES WERE PREMATURELY WORN. WHEN THE MECHANIC WAS REPLACING THE TIRES HE STATED THAT THE REAR AXLE WAS CRACKED IN HALF. THE MANUFACTURER WAS CONTACTED; HOWEVER, THEY WOULD NOT TAKE ANY LIABILITY FOR THE FAILURE DUE TO THE MILEAGE. THERE WERE NO RECALLS FOR HER VEHICLE. THE VEHICLE WAS TAKEN TO HER INDEPENDENT MECHANIC WHERE THE BRAKE SHOES AND AXLE WERE REPLACED AT HER EXPENSE. THE MECHANIC ALSO STATED THAT THE ENTIRE BACK END OF THE VEHICLE WAS DAMAGED DUE TO THE CRACKED AXLE. THE FAILURE AND CURRENT MILEAGES WERE UNDER 126,000.

Suspension › Rear
Filed Jan 10, 2010132,268 milesWI

2002 FORD WINDSTAR REAR AXLE BEAM BROKE IN HALF WHILE MAKING A LEFT HAND TURN. THE VAN STARTED SWAYING IN THE REAR EARLIER IN THE DAY AND WE THOUGHT IT WAS BECAUSE OF ICE AND SNOW ON THE ROADS THAT DAY. ON GOOD PAVEMENT WE DID NOT EXPERIENCE ANY ISSUES. WE STOPPED AND LOOKED AT THE TIRES AND THEY ALL LOOKED FINE , AND FOUND NO EVIDENCE TO SUGGEST ANYTHING ELSE WAS WRONG WITH VAN. NO OTHER WARNING BEFORE FAILURE. WHEN THIS HAPPENED BOTH REAR WHEELS TOWED INWARD CAUSING VAN TO SLIDE OUT OF CONTROL FOR SHORT DISTANCE, AND CAUSING DAMAGE TO THE VEHICLE. HAD WE BEEN TRAVELING ON THE HIGHWAY AT SPEEDS OF 65 MILES AN HOUR I WOULD NOT LIKE TO THINK WHAT WOULD OF HAPPENED.WE HAD TO HAVE THE VEHICLE TOWED TO A FORD DEALER FOR REPAIRS. THE COST OF THESE REPAIRS WAS $1782.33 NOT INCLUDING THE TOWING BILL.THE TOW TRUCK DRIVER SAID HE HAS NEVER SEEN A REAR AXLE BEAM BREAK BEFORE. THIS COULD OF BEEN A MAJOR ACCIDENT, CAUSING BODILY HARM OR DEATH. I HAD THE DEALER SAVE THE PARTS FOR ME AND I ALSO TOOK PICTURES OF THE FAILED PART AFTER IT WAS REMOVED. THE DEALER WOULD NOT COVER ANY COST OF THE REPAIRS. *TR

Vehicle Speed Control
Filed Jan 6, 2010120,000 milesOH

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. DURING A RECALL REPAIR THE DEALER DID NOT PERFORM THE ENTIRE REPAIR. THE DEALER INSTALLED A FUELABLE LINK AND INSPECTED THE HARNESS FOR HEAT DAMAGE. THE DEALER DID NOT FIND ANY HEAT DAMAGE TO THE HARNESS SO THE DEALER DID NOT REPLACE THE ABS CONTROL MODULE CONNECTOR. THE CONTACT STATED THAT A LEAK CAUSED THE SCDS TO LEAK AND THE HARNESS NEEDED TO BE REPLACED. THE DEALER ALSO INFORMED THE MANUFACTURER THAT IT DOES NOT NEED TO BE REPLACED; THEREFORE, THE MANUFACTURER STATED THAT NO MORE REPAIRS ARE NEEDED ON THE VEHICLE. THE CONTACT FEELS THE VEHICLE CAN CAUSE A FIRE DUE TO THE ABS CONTROL MODULE CONNECTOR NOT BEING REPLACED. THE FAILURE MILEAGE WAS 120,000.

Air BagsCrash
Filed Jan 3, 2010140,000 milesME

FRONT END COLLISION WITH A TREE-CAR WAS A TOTAL LOSS WITH SEVERE DAMAGE TO ENTIRE FRONT END-DEAD CENTER HIT WITH TREE OFF ICY ROADWAY AIR BAGS DID NOT DEPLOY. *TR

Structure › Frame and Members
Filed Dec 27, 200981,000 milesNJ

OUR 2002 FORD WINDSTAR SE ON CHRSTMAS NIGHT ON OUR WAY HOME FROM IN-LAWS THE REAR AXLE SNAPPED IN HALF, AFTER SEARCHING ONLINE I FOUND THAT THIS HAPPENED TO 2 OTHER PEOPLE AND FEEL THIS IS A LIFE THREATENING PROBLEM AND FORD SHOULD MAKE A RECALL ON ISSUE. BEING THIS HAPPENED ON A HOLIDAY WE HAVE TO WAIT TILL MONDAY MORNING WHEN OUR MECHANIC OPENS SHOP TO FIND OUT WHAT WE ARE GOING TO DO. ALSO OUR INSURANCE COMPANY WAS NOTIFIED AND IS SENDING SOMEONE ON TUESDAY TO APPRAISE THE DAMAGE. HERE IS THE LINK TO THOSE PEOPLE THIS HAPPENED TO HTTP://WWW.YOUTUBE.COM/WATCH?V=SUNU9D7EJMU THIS ONE EVEN MADE THE NEWS. THANK YOU FOR TAKING YOUR TIME TO REVIEW THIS ISSUE. *TR

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Dec 22, 200989,000 milesID

THE COMPUTER FOR OUR ANTILOCK BRAKE SYSTEM ON OUR 2002 FORD WINDSTAR KEEPS GOING OUT, RENDERING OUR ANTILOCK BRAKES USELESS. THIS IS, OF COURSE, A SERIOUS SAFETY CONCERN. THIS PROBLEM HAS BEEN DIAGNOSED BY BOTH AN INDEPENDENT MECHANIC AND A FORD SERVICE TECHNICIAN. ALTHOUGH THIS PROBLEM HAS BEEN FREQUENTLY REPORTED BY CONSUMERS AS BEING RELATED TO A FORD RECALL ON THE CRUISE CONTROL SYSTEM, AND THE FORD SERVICE TECHNICIAN EXPRESSED HIS OPINION THAT THE PROBLEM WAS RELATED TO THE RECALLED PROBLEM, FORD REFUSES TO REPLACE OR EVEN SUBSIDIZE THIS 850 DOLLAR PART. *TR

Electrical System
Filed Dec 17, 2009146,000 milesFL

2002 FORD WINDSTAR SPEEDOMETER FAILED, ABS WARNING LIGHT REMAINS ON, BRAKE WARNING LIGHT REMAINS ON, CRUISE CONTROL MALFUNCTIONS, FUSES BURNING OUT, HEAT CONTROL NOT WORKING. *TR

Suspension
Filed Dec 15, 2009108,000 milesCT

WHILE DRIVING ON THE HIGHWAY REAR AXLE BEAM BROKE ON FORD WINDSTAR. NO WARNING OR CAR PROBLEM BEFORE INCIDENT. REAR AXLE REPLACED ,OLD PART AVAILABLE. NO ONE HIT US, WE DID NOT HIT ANYONE, ROAD WAS SMOOTH. *TR

Power Train › Automatic Transmission
Filed Dec 4, 200968,000 milesMA

WHILE DRIVING ON HIGHWAY , MY WIFE AND TWO CHILDREN WERE IN A 2002 FORD WINDSTAR MINIVAN. SUDDENLY THE VEHICLE LOST ALL POWER, IT WAS LIKE IT WENT INTO NEUTRAL AND STAYED THERE. AFTER COMING TO A COMPLETE STOP IN FAST LANE ON HIGHWAY AT NIGHT, THEY WERE ALMOST REAR ENDED BY A TRUCK. LUCKILY THEY ESCAPED HARM. THE VEHICLE HAS LOW MILEAGE AND GAVE NO PROBLEM OF TRANNY PROBLEMS BEFORE. BROUGHT CAR TO GARAGE, IT NEEDED A COMPLETE OVERHAUL OF TRANSMISSION AT A SIGNIFICANT COST. PLEASE LOOK INTO THIS FOR US, I DON'T FEEL THIS SHOULD HAPPEN TO A MINIVAN THAT HAS BEEN AS WALL TAKEN CARE OF AS MY WIFE'S. THANK YOU VERY MUCH*TR

Vehicle Speed Control
Filed Dec 3, 200985,000 milesCT

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. THE BRAKE FLUID WAS LEAKING FROM THE SPEED CONTROL DEACTIVATION SWITCH ONTO THE WIRING HARNESS AND IT'S COMPONENTS WHICH ALSO CAUSED THE #10 FUSE TO FAIL. THE LEAK WAS CAUSED BY A DEFECT WHICH LED TO RECALL 09V399000. THE ELECTRICAL SYSTEM WAS MALFUNCTIONING AS A RESULT. THE DEALER STATED THAT THEY WOULD NOT REPAIR ANYTHING OUTSIDE OF THE COMPONENT LISTED IN THE RECALL. THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST HIM UNTIL HIS VEHICLE WAS INSPECTED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 85,000.

Service Brakes, Hydraulic
Filed Dec 1, 200972,000 milesIN

I JUST HAD THE RECALL REPAIRED ON MY 2002 FORD WINDSTAR. THE NEXT DAY AFTER THE RECALL WAS PERFORMED WHILE DRIVING IT THE ABS AND BRAKE LIGHTS CAME BACK ON. *TR

Suspension › Rear
Filed Nov 27, 200914,000 milesMI

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE BEGAN DRIFTING FROM LEFT TO RIGHT. HE WAS ABLE TO SAFELY TURN OFF THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE MECHANIC STATED THAT THE REAR AXLE NEEDED TO BE REPLACED AT AN EXPENSE OF $1,200.00. THE CURRENT AND FAILURE MILEAGES WERE 140,000. THE VIN WAS NOT AVAILABLE.

Exterior Lighting › Brake Lights
Filed Nov 24, 2009OH

THIS PROBLEM HAS BEEN OFF & ON FOR TWO YEARS. ABS LIGHT AND BRAKE LIGHT ARE OFF & ON, BUT 3 DEALERSHIPS INCLUDING FORD SAYS THE BRAKES ARE JUST FINE AFTER BEING REPLACED. I HAVE SPENT $2000.00 ON BRAKES TRYING TO HAVE THESE PROBLEMS FIXED. CRUISE CONTROL WORKS OFF & ON, I HAVE TAKEN IT TO 4 MECHANICS INCLUDING FORD DEALERSHIP AND THEY CANNOT FIND THE PROBLEMS WITH THE ABS, THEY SAY IT IS AN ABS MODULE AND WANT TO SPEND MORE HOURS TO FIND THE PROBLEM. BRAKES HAVE BEEN REPLACED TWICE IS TWO YEARS. *TR

Electrical SystemFire
Filed Nov 24, 200995,000 milesCA

THE WIRING TO THE MASTER CYLINDER SPEED CONTROL PRESSURE SWITCH MELTED AND CAUSED A SMALL FIRE WHICH FORTUNATELY WAS PUT OUT. AN EXTREMELY DANGEROUS SITUATION. APPARENTLY BRAKE FLUID LEAKED FROM THE MASTER CYLINDER ONTO THE SWITCH. 2002 FORD WINDSTAR. *TR

Electrical System
Filed Nov 23, 2009123,727 milesTN

SMOKE AND TERRIBLE PLASTIC BURNING SMELL INSIDE THE CABIN OF MY 2002 FORD WINDSTAR VAN. TAKING MY VAN IN TO A REPAIR SHOP IN FEBRUARY, I HAD TO HAVE THE ABS MODULE AND CRUISE CONTROL MODULE AND ALL ASSOCIATED WIRING REPLACED, DUE TO SOME EVIDENT FLUID LEAKING OF SOME KIND (I BELIEVE THEY SAID BREAK FLUID). MY COST WAS $1,030.98, AND THE REPAIR SHOP SAID THIS COULD HAPPEN AGAIN (????). THEY THOUGHT THIS ISSUE MAY WARRANT A RECALL. I DO HAVE MY PARTS THEY REPLACED. *TR

Electrical System
Filed Nov 21, 2009PA

OWN A 2002 FORD WINDSTAR. FOR ABOUT 2 YRS. WE HAVE HAD PROBLEMS WITH THE BRAKE LIGHT/ABS LIGHT COMING ON INTERMITTENTLY. THEN WE EXPERIENCED PROBLEMS WITH FUSES BLOWING. WE WOULD REPLACE THEM AND SOMETIMES THEY WOULD LAST 10 MIN. SOMETIMES 2 WEEKS. NOW BESIDES THE INTERIOR LIGHTS NOT WORKING, THE RADIO, CLOCK, CD PLAYER ARE ALL NOT WORKING AND REPLACING FUSES DOESN'T HELP. THERE IS ALWAYS AN ODOR OF BURNING PLASTIC AND AT TIMES SMOKE COMES OUT FROM UNDER THE HOOD, BUT NO FIRE. I HAVE RECEIVED THE RECALL FOR THE SPEED CONTROL DEACTIVATION SWITCH, YET WHEN I CALLED FORD TO SCHEDULE AN APPT. THEY TOLD ME THE ELECTRICAL PROBLEM WAS SOMETHING DIFFERENT. I DON'T BELIEVE THEM A SINCE SUPPOSEDLY BRAKE FLUID IS LEAKING AND DESTROYING WIRES. I JUST WANT THIS DOCUMENTED AS I DO NOT HAVE THE MONEY FOR A LARGE REPAIR BILL. *TR

Electrical System
Filed Nov 20, 200935,000 milesIN

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING THE VEHICLE WOULD STALL WITHOUT ANY PRIOR WARNINGS. THE VEHICLE WAS TOWED TO A DEALER TWICE. THE TECHNICIANS WERE ABLE TO RESTART THE VEHICLE, BUT WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. THE CURRENT MILEAGE WAS APPROXIMATELY 75,000. UPDATED 12/22/09 *BF UPDATED 12/22/09

Service Brakes, Hydraulic
Filed Nov 16, 200975,000 milesFL

I WOULD LIKE TO FILE A REPORT A PROBLEM THAT IS CURRENTLY BEING REPORTED BY FORD WINDSTAR OWNERS. I OWN A FORD WINDSTAR THAT HAS THE ABS AND BRAKE LIGHT ISSUE. THE PROBLEM OCCURS INTERMITTENTLY, AND IS NOT CONSISTENT. I HAVE TAKEN MY CAR TO THE DEALERSHIP IN THE PAST, AND ALL THE DEALERSHIP SEEMS TO BE DOING IS GUESSING AS TO WHAT IS BROKEN, AND THE PROBLEM HAS NOT BEEN FIXED. THE REPAIR ESTIMATE IS CLOSE TO $1000. I AM GETTING THE ERROR CODES C1185, C1198, C1194, C1254, C1246, C1250, C1242, C1214, C1210, U1261. THE PROBLEM SHOULD BE REPAIRED AT NO CHARGE TO THE CUSTOMER. I AM SURE FORD ENGINEERS KNOW HOW TO CORRECT THE PROBLEM AND THAT IT IS A DESIGN FLAW THAT SHLD BE A SAFETY RECALL. *TR

Service Brakes, Electric
Filed Nov 13, 200984,000 milesCO

1. CITY DRIVING, FREQUENT STOPS, AND WARM WEATHER. 2. ABS AND BRAKE WARNING LIGHTS COME ON. ABS IS INTERMITTENT AT BEST. SOMETIMES LOSS OF BRAKING. 3. STOPPED DRIVING VEHICLE. WAIT FOR ECM/ABS MODULE TO COOL DOWN. 4. I AM NOT AN ENGINEER, BUT IT DOESN'T MAKE SENSE TO ME TO HAVE A HEAT SINK ON THE OTHER SIDE OF A CRITICAL COMPONENT'S (ABS) ELECTRONIC BOARD. IT APPEARS THAT THE HEAT SINK IS EXPANDING ELECTRONIC BOARD FOR THE ECM/ABS DURING FREQUENT BRAKING AND MORE OFTEN IN WARMER MONTHS. IT IS JUST A MATTER OF TIME UNTIL THE ECM/ABS ELECTRONIC BOARD BREAKS, CAUSING BRAKING FAILURE AND LEADING TO...? THE VEHICLE IS A 2002 FORD WINDSTAR LX. IT HAS HAD THE MOST RECENT RECALL WORK COMPLETED AT A FORD DEALERSHIP. I MENTIONED THE PROBLEM TO THE DEALERSHIP AND THEY DID NOT SEEM TO BE TOO WORRIED THAT A CRITICAL COMPONENT MAY FAIL OVER TIME. *TR

Service Brakes, Electric
Filed Nov 11, 200968,000 miles00

WINDSTAR 2002 ABS ECM FAILURE - ABS BRAKE LIGHT. IN WARM WEATHER OR WHEN VEHICLE GETS WARM , ABS SYSTEM MALFUNCTIONS. BRAKE PEDAL FADE (RIGHT TOO FLOOR) NO LOSS OF FLUID. FRONT AND REAR BRAKES REPLACED, MASTER CYLINDER REPLACED, BRAKE SYSTEM BLEED, PROBLEM STILL EXISTS. PROBLEM IDENTIFIED AS "2F2Z-2C219-BA - ECM CONTROL MODULE". THIS PROBLEM IS INTERMITTENT BUT VERY DANGEROUS WHEN EXPERIENCED. THIS IS A SAFETY HAZARD AND SHOULD BE MADE A RECALL FROM FORD. THE ECM CONTROL MODULE IS A"KELSY HAYES EBC 430" S108198003. MANY COMPLAINTS HAVE BEEN MADE WITH THIS UNIT. I AM A CLASS "A" MECHANIC, THIS IN MY OPINION IS A SAFETY HAZARD AND SHOULD BE CORRECTED BY FORD. *TR

Electrical System
Filed Nov 7, 200993,500 milesKS

BOUGHT THIS VAN USED. ALMOST IMMEDIATELY, THE ABS AND BRAKE LIGHT WOULD COME ON THE INSTRUMENT PANEL FOR NO REASON. THE VEHICLE STILL OPERATES NORMALLY. AFTER TURNING OFF AND RESTARTING, THE LIGHTS GO OFF. THEY MAY NOT COME ON AGAIN FOR DAYS. IT SEEMS TO HAPPEN MORE IN WARMER WEATHER. *TR

Structure › Frame and Members
Filed Nov 5, 200980,000 milesDE

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. DURING AN OIL CHANGE A MECHANIC DISCOVERED FRAME CORROSION. THE VEHICLE HAS NOT BEEN DRIVEN BECAUSE THE ENGINE CAN FALL OUT WITHOUT ANY PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 80,000.

Service Brakes, Hydraulic
Filed Nov 3, 200969,000 milesNE

BRAKE AND ABS LIGHTS COME ON IN HOT WEATHER. *TR

Electronic Stability Control (esc)
Filed Oct 29, 200969,000 milesMO

ABS LIGHT COMES AND GOES, SOMETIMES ON AND SOMETIMES OFF. WILL IT BE THERE WHEN I NEED IT. I DRIVE ON ROADS COVERED WITH ICE AND SNOW IN THE WINTER AND CARRY MY GRANDCHILDREN. I WORRY FOR THEIR SAFETY. *TR

Electrical System
Filed Oct 26, 2009126,800 milesIA

RED AND YELLOW BRAKE DASH LIGHT COME ON INTERMITTENTLY AFTER IT WARMS UP AWHILE. WILL REMAIN ON UNTIL THE VEHICLE IS SHUT DOWN. I HAVE HAD THE RECALL DONE # 09S09. *TR

Power Train › Axle Assembly
Filed Oct 26, 2009113,000 milesMN

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING BETWEEN 65-70 MPH HE LOST VEHICLE CONTROL WITHOUT PRIOR WARNING. HE WAS ABLE TO SAFELY PULL THE VEHICLE TO THE SIDE OF THE ROAD. UPON FURTHER INSPECTION HE NOTICED THAT THE REAR AXLE FRACTURED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE TECHNICIAN STATED THE REAR AXLE WAS DEFECTIVE. THE INSURANCE COMPANY WAS IN THE PROCESS OF INSPECTING THE VEHICLE. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE FAILURE AND CURRENT MILEAGES WERE 113,000. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE.

Suspension › Rear
Filed Oct 22, 2009125,000 milesNY

REAR AXLE BEAM ON MY 2002 FORD WINDSTAR FRACTURED. NOTICED VEHICLE HANDLING WAS POOR, REAR END OF VEHICLE SWAYING WHILE DRIVING STRAIGHT, TIRES SQUEALING AROUND TURNS. MECHANIC FOUND AXLE BEAM HAD FRACTURED. COSTLY REPAIR, COULD HAVE BEEN MORE SERIOUS IF A LOSS OF CONTROL HAD OCCURRED. FORTUNATE TO HAVE OCCURRED AT LOW SPEED. *TR

Service Brakes, Electric
Filed Oct 22, 200995,000 milesMI

2002 FORD WINDSTAR ABS AND BRAKE LAMP TURN ON INTERMITTENTLY. BOTH LIGHTS ILLUMINATE DURING SOME DRIVE CYCLES, LIGHTS WILL REMAIN ON DURING THE ENTIRE IGNITION CYCLE. FREQUENCY OF OCCURRENCE IS ONCE OR TWICE PER WEEK DEALERSHIP STATES THAT THE ABS CONTROL MODULE NEEDS TO BE REPLACED - - - APPROXIMATELY $800 REPAIR BILL , HOWEVER DEALER STATES THAT IF THE HYDRAULIC UNIT MOUNTING BOLTS BREAK DURING REMOVAL TO GAIN ACCESS TO THE ABS UNIT THEN REPAIR BILL WILL BE $1500. AFTER RECEIVING THE REPAIR ESTIMATE, THE DEALERSHIP INFORMED ME THAT THEY WOULD HAVE TO ORDER THE PARTS. THEY STATED THAT THEY COULD PROBABLY GET THE ABS UNIT WITHIN 1-2 DAYS BUT IF THE HYDRAULIC UNIT NEEDED TO BE REPLACED DUE TO STRIPPED OR BROKEN MOUNTING BOLTS THEN THEY COULD NOT SAY WHEN THEY COULD GET THE REPLACEMENT PART SINCE IT WAS LISTED ON THEIR SYSTEM AS "ON MAJOR BACK ORDER". IN OTHER WORDS, IF THEY BREAK THE HCU BOLTS MY VEHICLE COULD BE DISABLED INDEFINITELY UNTIL REPAIR PARTS WERE OFF BACK ORDER. SO AS A CONSUMER I'M FACED WITH THE CHOICE OF DRIVING AN UNSAFE VEHICLE OR POTENTIALLY HAVING A DISABLED VEHICLE FOR SEVERAL WEEKS OR MONTHS - - - NEITHER OF THESE CHOICES ARE ACCEPTABLE. RESEARCH ON THE WEB SHOWS THAT THIS IS A COMMON PROBLEM WITH THESE UNITS. OBVIOUSLY, FAILURE OF THE ABS UNIT RAISES A SAFETY CONCERN DUE TO THE INCREASED RISK OF A SERIOUS ACCIDENT. FORD MOTOR COMPANY IS WELL AWARE OF THIS ISSUE BUT CHOOSES TO CHARGE THEIR CUSTOMERS $1000+ REPAIR BILLS INSTEAD OF ADDRESSING THE SAFETY ISSU

Service Brakes, Hydraulic
Filed Oct 21, 200960,000 milesPA

PROBLEM - ABS ECM FAILURE - ABS BRAKE LIGHT. THE ABS BRAKE SYSTEM DOES NOT FUNCTION. THE ABS LIGHT COMES ON AND OFF WHEN IT HEATS UP. THE ELECTRICAL CONNECTION IS FAULTY. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Ford Windstar → · Every Windstar year → · How the figures are calculated →