Page 3 of 10 · complaints 101–150 of 466

2011 Ford Mustang complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Air Bags
Filed Jun 20, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MAC HAIK FORD DEALER WAS CONTACTED LOCATED IN PASDENA, TX, PHONE NUMBER: 844-329-5353 AND CONFIRMED THAT THE RECALL PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/24/17*LJ *JS

Air Bags
Filed Jun 20, 2017NY

2011 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO DRIVER SIDE AIRBAG ISSUES. *LD THE CONSUMER STATED THE DRIVER'S SIDE AIRBAG WAS REPAIRED UNDER RECALL BUT, THE AIR BAG AND HARNESS WERE FAULTY. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS OUT OF WARRANTY. UPDATED 06/20/2017*JS

Air Bags
Filed Jun 18, 2017FL

TAKATA RECALL. THIS PROBLEM IS UNEXCEPTABLE I HAVE BEEN WAITING FOR MORE THAN A YEAR FOR THE PASSENGER AIR BAG RECALL. I HAVE A SMALL CHILD THAT HAS TO USE THAT SEAT ON A DAILY DRIVE. I CANNOT BELEAVE THAT FORD IS ALLOWED TO SELL NEW CARS THAT HAVE THE LATEST NEW AIR BAGS BUT I HAVE TO ENDANGER THE LIFE OF A SMALL CHILD EVERY TIME I PUT THEM IN THE SEAT. THIS RECALL NEEDS TO HAVE A HIGHEST PRIORITY THAT CAN BE GIVEN THERE IS NO EXCUSE FOR A MODERN CAR COMPANY NOT TO FIX ALL CARS INVOLVED BEFORE THEY CAN SELL ANY NEW ONES. FORD DOES NOT WANT ME AS A GRANDFATHER THAT HAS LOST A LOVED ONE BECUSE IT PUTS NEW CAR SALES OVER THE SAFTIEY OF ONE THAT THEY HAVE ALLREADY SOLD AND COLLECTED THE PROFFIT ON. THE NHTSA NEEDS TO PUT PRESSURE ON THEM TO FIX THE CLAYMORE MINE!!!!! THAT IS IN MY DASH.

Steering
Filed May 23, 201790,000 milesSC

COMPLETE POWER STEERING FAILURE. RESEARCH ON FORUMS INDICATES THAT THIS IS A VERY WIDE SPREAD, HIGH IMPACT, AND UNSAFE ISSUE. MANY OTHER MODELS FROM COMMON YEAR HAVE HAD RECALLS FOR STEERING ISSUE. THIS IS ALSO A VERY COSTLY FAULT. THE FAILURE HAPPENED WHEN MAKING A SHARP TURN. SHUT DOWN AND DISCONNECT THEN RESTART DID NOT CLEAR THE FAULT. DEALER ONLY SAYS STEERING COLUMN, I'D LIKE TO TRACK WHAT IN THE STEERING COLUMN (WHICH SENSOR) FAILED AND IS THERE A TREND WITH A COMMON SENSOR OR ASSY IN THE OTHER MODELS THAT WERE RECALLED.

Air Bags
Filed May 19, 2017NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body
Filed Apr 30, 201749,000 milesCA

I HAVE A 2011 MUSTANG THAT I KEEP COVERED AND CLEAN ALWAYS. THIS MONTH THE PAINT ON THE FRONT EDGE OF THE HOOD STARTED BUBBLING. I TOOK IT TO MY LOCAL FORD DEALERSHIP AND WAS TOLD THAT THEY HAVE KNOWN ABOUT THIS PROBLEM FOR YEARS AND HAVE DONE NOTHING AND WOULD DO NOTHING TO FIX IT. THEY TOLD ME TO CALL FORD. I CALLED FORD AND THEY TOLD ME TO TAKE IT TO THE DEALERSHIP AND WRITE A LETTER OF COMPLAINT TO FORD. NOTHING IS RESOLVED. IF THERE IS A CLASS ACTION LAWSUIT ON THIS MATTER, PLEASE ADD MY NAME TO THE LIST OF CUSTOMERS WHO HAVE BEEN WRONGED. I HAVE ALWAYS OWNED FORDS BUT WILL NEVER PURCHASE ANOTHER IF THEY DO NOT MAKE THIS RIGHT.

Air Bags
Filed Apr 28, 2017CA

BEEN WAITING 2 YEARS FOR PASSENGER AIRBAG REPLACEMENT. DRIVER'S SIDE WAS REPLACED. ??? MUSTANG CONVERTIBLE HAUL THE KIDS DAILY FROM SCHOOL 10 YEARS OLD RECALL WAITING

Air Bags
Filed Apr 27, 2017AL

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Apr 5, 201743,000 milesTX

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED UP TO 40 MPH, THE THROTTLE BECAME STUCK AND THE BRAKES FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT SHIFTED THE VEHICLE INTO THE NEUTRAL TO STOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

Steering
Filed Mar 23, 201761,000 milesCT

MY ELECTRONIC POWER STEERING HAS FAILED 3 TIMES-THE CAR ENGAGES THE BRAKES WITHOUT WARNING AND PULLS TO ONE SIDE.THEN THE "SERVICE THE ADVANCE TRAC WARNING LIGHT "COMES ON. I HAVE READ THAT THERE ARE MAJOR SAFETY ISSUES WITH THESE ELECTRONIC POWER STEERING RACK ASSEMBLIES.I AM CONCERNED ABOUT THE MY SAFETY.I HAVE READ OF TOTAL FAILURES THAT HAVE RESULTED IN CRASHES AND INJURIES.FORD HAS REFUSED TO GIVE ME ANY HELP-THEY WANT TO CHARGE ME ABOUT $3500.00 FOR THE REPAIR.I FILED MY COMPLAINT EARLIER TODAY VERBALLY WITH YOUR TEAM-COMPLAINT NUMBER-10967970

Steering
Filed Mar 23, 201762,000 milesCT

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING 50 MPH, THE ABS INDEPENDENTLY ENGAGED AND THE VEHICLE PULLED TO THE RIGHT. THE ADVANCETRAC (ELECTRONIC STABILITY CONTROL SYSTEM) INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE STEERING ANGLE SENSOR FAILED AND THE ELECTRONIC POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Power Train
Filed Feb 16, 201748,000 milesNJ

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

Air Bags
Filed Feb 1, 2017AP

TAKATA RECALL: IT HAS BEEN 8 MONTHS SINCE THE RECALL ON MY VEHICLE REGARDING THE PASSENGER SIDE AIRBAG WAS PUBLISHED. SINCE THAT TIME, I HAVE NOT TRANSPORTED ANYONE ON THE PASSENGER SIDE OF THE CAR FEARING FOR THEIR SAFETY. THIS HAS CREATED A LARGE BURDEN ON MY FAMILY AS THE VEHICLE CAN NO LONGER TRANSPORT MY WIFE AND TWO YEAR OLD CHILD. THE RECALL HAS LASTED SO LONG THAT I MADE THE DECISION TO SELL THE CAR. TWO DEALERSHIPS (INCLUDING A FORD DEALER) REFUSED TO PURCHASE DUE TO THE RECALL ON THE GROUNDS THAT THEY WILL BE UNABLE TO SELL IT WHILE THE RECALL IS IN EFFECT. NO PRIVATE SALE OFFER COMES CLOSE TO THE VEHICLE'S BLUE BOOK VALUE DISCLOSING THE VEHICLE'S CONDITION. I AM LEFT WITH THE CHOICE OF TRANSPORTING MY FAMILY IN AN UNSAFE VEHICLE OR TAKING A LOSS OF SEVERAL THOUSAND DOLLARS AND PURCHASING ANOTHER VEHICLE WHICH, DUE TO THE SITUATION,I WILL STRUGGLE TO AFFORD. MY CHOICE IS CLEAR AS I WILL NOT SACRIFICE THE SAFETY OF MY FAMILY, BUT THIS SITUATION IS COMPLETELY UNSATISFACTORY AS NO SAFETY RECALL SHOULD TAKE THE BETTER PART OF A YEAR (AND COUNTING) TO IMPLEMENT.

Air Bags
Filed Feb 1, 2017LA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Visibility › Glass, Side/Rear
Filed Jan 24, 201728,852 milesCA

REAR WINDOW EXPLODED WHEN TURNED ON REAR DEFROST. SHORTLY AFTER TURNING ON REAR DEFROST, HEARD LOUD POP AND MIDDLE OF REAR WINDOW BEGAN TO SHATTER IN SPIDER WEB DESIGN WHICH SPREAD AND ENTIRE WINDOW EXPLODED. DRIVING ON HIGHWAY AT ABOUT 65 MPH. *TR

Power Train
Filed Jan 13, 201759,930 milesLA

FORD RECALLED 202,000 VEHICLES AND HAS A TSB FOR THE BULKHEAD CONNECTION LEAKAGE IN TRANSMISSION, HOWEVER MY YEAR 2011 WAS NOT, HOWEVER I JUST PAID OVER 600 FOR THE REPAIR AND COULD'VE BEEN KILLED HAD ALL THE FLUID LEAKED OUT. I THINK FORD NEEDS TO TAKE RESPONSIBILITY FOR ALL VEHICLES, NOT JUST CHERRY PICK PARTICULAR YEAR MODEL. MINE IS ONLY ONE YEAR OFF AND IT SHOULD BE PART OF THE RECALL OR PERHAPS ANOTHER INFAMOUS "CUSTOMER SATISFACTION PROGRAM" SUCH AS THEY DID WITH THE THROTTLE CONTROL BODY ISSUES. DANGEROUS! CAR DOWNSHIFTED WHILE I WAS DOING 70 ON I-12

Vehicle Speed Control
Filed Jan 9, 201753,000 milesTX

VEHICLE STUCK ACCELERATOR AT SLOW AND HIGHER SPEEDS!! IT HAPPENED ONCE WHILE I WAS DRIVING IT AND ONCE WHILE MY DAUGHTER WAS DRIVING. THIS COULD EASILY CAUSE SEVERE ACCIDENT. THROTTLE BODY WAS REPLACED BY DEALER. THIS ACCELERATOR PROBLEM HAPPENED AFTER THE THROTTLE BODY WAS REPLACED. BY THE DEALER. I BROUGHT IT BACK TO THE DEALER AFTER THIS INCIDENT AND THEY CALLED ME AND SAID "THEY CAN FIND NOTHING WRONG". I TOLD THEM TO KEEP THE CAR UNTIL THE FIND THE PROBLEM AS THIS OUT OF CONTROL ACCELERATION IS VERY DANGEROUS. *TR

Structure › Body
Filed Dec 29, 201618,050 milesKY

CORROSION ISSUES UNDER THE PAINT ON THE HOOD OF MY MUSTANG, 18050 MILE, GARAGE KEPT. FORD HAS HAD SO MANY PROBLEMS WITH CORROSION ISSUES UNDER THE PAINT ON SO MANY VEHICLES. SOMEONE NEEDS TO ADDRESS THIS FOR THE CONSUMER. OUT OF WARRANTY IS THE ONLY ANSWER YOU GET FROM FORD. THE HAVE KNOWN ABOUT THIS SINCE 2004, STILL NO RESULTS FOR THE OWNERS. YOU WOULD BE A [XXX] FOOL TO BUY ONE OF THE NEW F-150'S DUE TO STEEL TO ALUMINUM CONTACT CORROSION. IT IS GOING TO HAPPEN, MARK THESE WORDS. HELP THE CONSUMER PROTECT THEMSELVES FROM FORD, JUST TAKE THE TIME TO REVIEW PEOPLES ISSUES BY SEARCHING "FORD CORROSION ISSUES" ON THE NET! MAKE AMERICA GREAT BY STANDING UP TO THEM FOR THE CONSUMER PLEASE PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Air BagsCrash
Filed Dec 24, 201611,000 milesFL

"TAKATA RECALL", CAR WAS INVOLVED IN ACCIDENT ON NOVEMBER 3, 2016. CAR WAS BROUGHT IMMEDIATELY TO BODY SHOP FOR REPAIR. ONCE BODY SHOP RECEIVED CAR, THE DRIVER (STEERING WHEEL) AIR BAG WAS ORDERED AT FORD. GEICO, MY INSURANCE COMPANY NOTIFIED ME ON DECEMBER 3, 2016 THAT THEY WILL NO LONGER COVER MY RENTAL CAR EXPENSE SINCE ITS THE FAULT OF THE CAR MANUFACTURER WHY THE AIR BAG IS NOT AVAILABLE. SO IN ORDER TO AVOID LOOSING MY JOB I HAVE TO PAY $26/DAY FOR THE RENTAL CAR. I HAVE HAD TO PAY OVER $500 JUST FOR THE 20 DAYS I HAVE HAD THE RENTAL CAR. I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THEY WILL NOT COVER THE COST OF MY RENTAL CAR AND THEY ARE VERY SORRY I AM INCONVENIENCED. THIS IS TOTALLY UNACCEPTABLE, THIS CAR WAS PURCHASED FOR OVER $65,000 IN 2011 AS IT IS A SHELBY COBRA GT500 CONVERTIBLE. IT IS ONE THING IF FORD COULD PROVIDE ME WITH AN ESTIMATED DATE BUT THEY HAVE NOT PROVIDED ME WITH ANY DATE SO FAR. I CANNOT AFFORD WHAT I ALREADY PAID FOR THE RENTAL CAR NOT EVEN THINKING OF HOW MANY MORE DAYS I WILL HAVE TO PAY FOR THE RENTAL UNTIL FORD CAN PROVIDE ME WITH AN AIRBAG. PLEASE HELP ME IN ANY WAY POSSIBLE. THANK YOU!!!!

Steering
Filed Nov 1, 2016CA

WHEN TURNING STEERING WHEEL DURING PARKING WOULD HEAR A CLUNK SOUND. WHEN VEHICLE WAS AT DEALER FOR TRANSMISSION ISSUE AND RECALL WORK, DEALER ADVISED THAT THE STEERING COLUMN NEEDED TO BE REPLACED.

Electrical System
Filed Oct 12, 201655,000 milesPA

THE VEHICLES DRIVERS SEAT MOTOR STOPPED WORKING. CANNOT MOVE THE SEAT TO A SAFE DRIVING POSITION. WAS TOLD BY MECHANIC THAT THE TRACK WAS BAD. THE CAR HAS 55,000 MILES ON IT.

Engine
Filed Oct 11, 2016122,000 milesTX

WHILE DRIVING WITH CRUISE CONTROL SET AT 55 MPH, CAR BEGAN TO DECELERATE, YELLOW "WRENCH" ADVISORY LIGHT ILLUMINATED AND ENGINE APPEARED TO BE RUNNING ROUGH. CAR SLOWED TO A STOP AND I PULLED THE CAR OFF THE ROADWAY. I SWITCHED OFF THE IGNITION AND WAITED APPROXIMATELY 30 SECONDS. I RESTARTED THE CAR. THE ADVISORY LIGHT STAYED OFF AND THE ENGINE RAN NORMALLY THEREAFTER. WHEN THE INCIDENT OCCURRED, THE CAR WAS ON A HIGHWAY CURVING TURN TO THE RIGHT. THE INCIDENT OCCURRED COMING OUT OF THE CURVE.

Vehicle Speed Control
Filed Oct 7, 201654,500 milesPA

WHILE DRIVING ON THE HIGHWAY THE MOTOR SHUTS OFF. I HAVE TO QUICK PULL OFF THE ROAD, RESTART THE CAR. IT WILL DRIVE BUT AGAIN GET UP TO HIGHWAY SPEED, CAR SHUTS OFF. AFTER ABOUT THE 5TH TIME, FINALLY A CODE COMES ON, P2111 (THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. VERY DANGEROUS DRIVING ON THE HIGHWAY.

Air BagsCrash
Filed Oct 6, 201691,000 milesTX

TAKATA RECALL I HAD MY CAR AT THE DEALERSHIP RECENTLY TO DO NECESSARY REPAIRS TO THE DRIVER SIDE AIRBAG, THERE IS STILL AN ACTIVE RECALL FOR THE PASSENGER SIDE AIRBAG THAT THEY ARE STILL WAITING ON PARTS FOR. SO ANYWAY I REAR ENDED A VEHICLE WHILE STUCK IN SLOW MOVING RUSH HOUR TRAFFIC ON I35 N IN AUSTIN TX. THIS HAPPENED AFTER THEY HAD WORKED ON MY DRIVER SIDE AIRBAG. I WAS NOT MOVING FASTER THAN 10MPH AND THE COLLISION IMPACT DID VERY MINIMAL DAMAGE TO MY VEHICLE AND THE OTHER DRIVER'S VEHICLE. SINCE IT WAS BUMPER TO BUMPER RUSH HOUR TRAFFIC ON A MAJOR HIGHWAY WE COULD NOT BE BOTHERED WITH WAITING FOR A POLICE REPORT. LIKE I SAID THE DAMAGE WAS MINIMAL BUT THE ACCIDENT DID CAUSE MY AIRBAG TO DEPLOY, WHICH DID CAUSE MINOR BURN INJURIES ON MY HANDS AND ARMS. THIS IS THE MOST MILD TRAFFIC ACCIDENT I HAVE EXPERIENCED IN MY LIFETIME YET IT IS IS THE FIRST TIME I HAVE ACTUALLY SEEN AN AIRBAG DEPLOY, WHICH IS WHY I BELIEVE THERE MAY HAVE BEEN FLAWS WITH THE REPAIR JOB OR THE AIRBAG HAD MALFUNCTIONED. I HAVE ATTEMPTED NUMEROUS TIMES TO GET THE DEALERSHIP TO ADDRESS THIS ISSUE AND I HAVE NOT HAD ANY LUCK. THEY KEEP SAYING THEY ALREADY FIXED IT AND I AM GOING TO HAVE TO PAY FOR THIS OUT OF POCKET BECAUSE MY INSURANCE ALSO WILL NOT COVER THE COST OF REPLACING MY AIRBAG. SO RIGHT NOW I AM CONTINUING TO DRIVE AROUND WITH A DEPLOYED AIRBAG AND MY INSPECTION IS CURRENTLY PAST DUE. SO I HAVE BEEN TOLD THAT MY VEHICLE NEEDS TO BE INSPECTED TO SEE IF THE AIRBAG RECALL REPAIR WORK THAT WAS DO

Structure › Body
Filed Oct 4, 201640,000 milesMD

I NOTICED A YEAR AND A HALF AGO THE PAINT ON THE HOOD WAS BUBBLING UP SO I WENT TO 2 DEALERSHIPS AND ASKED WHAT CAN BE DONE. BOTH SAID NOTHING. IT HAS TO RUST BEFORE SOMETHING CAN BE DONE. NOW, HALF OF THE FRONT OF THE HOOD'S PAINT HAS BUBBLED UP AND PEELED OFF. THIS CHEAP PAINT ISSUE SHOULD BE A RECALL FOR FORD.

Vehicle Speed Control
Filed Oct 3, 201647,500 milesCT

ENGINE STALLED WHILE DRIVING SEVERAL TIMES (ONCE ON A CITY STREET AND TWICE ON THE HIGHWAY). ON OTHER OCCASIONS THE CAR WOULD HESITATE TO RESPOND TO THE ACCELERATOR. MECHANIC SCANNED THE COMPUTER AND FOUND CODE P2111 THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN, AND DETERMINED THE CAUSE OF THE PROBLEM TO BE THE THROTTLE BODY.

Power Train
Filed Sep 27, 2016MI

2011 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO UNATTENDED VEHICLE ROLL-AWAY. *SMD THE CONSUMER STATED HE PARKED THE VEHICLE IN THE GARAGE. A FEW MINUTES LATER, HE HEARD A NOISE AND WHEN HE OPENED THE GARAGE, HE DISCOVERED HIS VEHICLE WAS TIGHT AGAINST THE GARAGE DOOR. WHEN HE OPENED THE DOOR TO THE VEHICLE, HE NOTICED THE VEHICLE WAS IN DRIVE AND NOT IN PARK, ALTHOUGH THE KEY WAS NOT IN THE IGNITION. UPON FURTHER EVALUATION, THE CONSUMER DISCOVERED THE KEY COULD BE REMOVED FROM THE IGNITION IN ANY SHIFTER POSITION. THE DEALER REPLACED THE FLOOR SHIFTER. *JB

Engine
Filed Sep 27, 201660,000 milesOH

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. AFTER DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND SHOOK UNCONTROLLABLY. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Air BagsCrash
Filed Sep 19, 201690,000 milesTX

TAKATA RECALL: I WAS DRIVING IN RUSH HOUR TRAFFIC ON IH35 NORTH AND I ACCIDENTALLY REAR ENDED A VEHICLE TRYING TO GET ON THE EXIT RAMP. THE IMPACT WAS PRETTY MILD BECAUSE NO ONE WAS MOVING FASTER THAN 5-10 MPH. THE DAMAGE ON BOTH VEHICLES WAS MINIMAL AND BARELY NOTICEABLE BUT THE AIRBAG ON MY DRIVER SIDE DID DEPLOY. I HAD BROUGHT MY VEHICLE TO THE DEALERSHIP AS PART OF A SAFETY RECALL BEFORE THIS ACCIDENT. I HIGHLY SUSPECT THAT THE AIRBAG MAY HAVE DEPLOYED UNNECESSARILY OR DUE TO SOME FLAW IN THE REPAIR JOB. I HAVE ATTEMPTED TO BRING MY CAR TO THE DEALERSHIP AND UPON SEEING THE AIRBAG DEPLOYED, MOST OF THE SERVICE PEOPLE START TALKING ABOUT HOW MUCH IT IS GOING TO COST TO FIX IT. I HAVE A SAFETY RECALL LETTER FROM FORD ASSURING ME THAT I SHOULD BE ABLE TO HAVE THIS FIXED PROMPTLY AND FREE OF CHARGE. I HAVE BEEN IN SEVERAL CAR ACCIDENTS, MUCH MORE SEVEREIMPACTS THAN THIS ONE BUT THIS WAS THE FIRST TIME I HAVE EVER SEEN MY CAR'S AIRBAG DEPLOY, AND THE LETTER I HAVE DOES WARN ME THAT IT COULD POSSIBLY DEPLOY ABNORMALLY.

Air BagsCrash2 injured
Filed Aug 27, 201673,000 milesKY

I WAS RECENTLY IN A WRECK AND THE AIRBAGS DEPLOYED. MY CAR IS STUCK AT THE BODY SHOP BECAUSE THEY CAN NOT GET AN AIRBAG FOR IT. MY INSURANCE ON MY RENTAL CAR WILL BE UP IN 2 WEEKS, THE CAR WOULD HAVE BEEN FIXED ALREADY IT JUST HAD MINOR FRONT END DAMAGE AND THE WINDSHIELD CRACK DUE TO THE AIRBAG AND THE AIRBAG INJURED MY RIGHT ARM. IT NEVER SHOULD DEPLOYED IN THE FIRST PLACE THE IMPACT WAS NOT EVEN THAT SEVERE. I HAVE CONTACTED FORD MULTIPLE TIMES AND THEY NEVER GET BACK WITH ME THIS IS BEGINNING TO GET VERY FRUSTRATING. MY CAR IS EASILY REPAIRABLE BUT ITS JUST SETTING THERE BECAUSE OF NO AIRBAG. SOME HELP IN THIS MATTER WOULD BE APPRECIATED THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Electrical System
Filed Aug 5, 201666,000 milesCA

I WAS DRIVING ON THE FREEWAY GOING 60MPH WHEN ALL OF A SUDDEN MY CARS POWER JUST CUT OFF AND IT WENT INTO LIMP MODE AND HAD THE WORST IDLE AT 1100 RPM UNTIL I TURNED OFF THE VEHICLE. I THEN TURNED IT BACK ON AND THE LIMP MODE LIGHT WENT AWAY BUT A FEW MORE MILES UP IT CUT POWER AGAIN AND ALMOST CAUSED A WRECK AS I HAD TO QUICKLY THINK AND GET TO THE SIDE OF THE FREEWAY. IT HAPPENED 2 MORE TIMES THAT DAY TIL I GOT IT HOME AND GOT THE ENGINE CODE P2111. I FOUND OUT LATER ITS A FAULTY THROTTLE BODY THAT THEY USED IN FUSIONS AND OTHER MODELS AND EVERYONE IS HAVING THIS SAME ISSUE OF IT RANDOMLY CUTTING OFF. IT'S A FAULTY THROTTLE BODY THAT SHOULD BE RECALLED!

Air Bags
Filed Aug 1, 2016NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Jul 31, 201697,000 milesLA

THE CAR WAS IN MOTION GOING DOWN THE INTERSTATE ABOUT 70 MPH. ALL OF THE SUDDEN THE CAR SPEED DROPPED SLOWLY UNTIL IT REACHED ABOUT 20 MPH WITH THE GAS PEDAL ALL THE WAY TO THE FLOOR AND IT WOULD NOT PICK SPEED BACK UP. THE SERVICE LIGHT CAME ON AND I PULLED OVER. WHEN THE GAS PEDAL WAS PUSHED WHILE THE CAR WAS IN PARK IT WOULD NOT REV AT ALL. ONCE THE CAR WAS BACK IN MOTION IT WOULD NOT GO OVER 15MPH. AFTER THE CAR WAS TURNED OFF AND THE BATTERY RESET THE CAR WAS WORKING LIKE NORMAL FOR A FEW DAYS. ONCE AGAIN DRIVING DOWN THE INTERSTATE OUT OF NOWHERE THE SERVICE LIGHT CAME ON AND THE CARS SPEED DECLINED ONCE AGAIN, ONCE THE CAR WAS TURNED OFF AND RESET IT WORKED FINE. THIS PROBLEM KEEPS HAPPENING WITH NO WARNING

Unknown or Other
Filed Jul 25, 2016MS

I CAN BE DRIVING MY CAR AND IT WILL JUST LOSE POWER... I CAN BE SITTING AT A RED LIGHT...I CAN BE ON THE HIGHWAY AND IT'LL JUST STOP PULLING... THE CHECK ENGINE LIGHT POP ON AND A WRENCH LIGHT POPS ON THE DASH....I HAVE TO PULL OVER OUT OF TRAFFIC WHICH IS EXTREMELY DANGEROUS ONTO THE SIDE OF THE ROAD...I WOULD TURN THE CAR OFF AND WAIT A MINUTE.. START IT BACK UP...THE WRENCH SIGNAL IS GONE BUT THE CHECK ENGINE LIGHT IS STILL ON...THIS HAS BEEN GOING ON WITH THIS CAR FOR A WHILE NOW...AND I TOOK IT TO AUTO ZONE... THEY DID DIAGNOSTICS ON IT AND SAID IT WAS THE EIT OR THROTTLE BODY.

Air Bags
Filed Jul 24, 2016TX

TAKATA RECALL: FORD REQUIRES THE CAR 1 WK TO MAKE THE REPAIR AND DOES NOT PROVIDE ANY RENTAL CAR SUBSTITUTE, SO THE REPAIR CANNOT BE COMPLETED PROPERLY!!

Electronic Stability Control (esc)
Filed Jul 20, 2016260 milesFL

THE CAR STOPPED TAKING GAS ON THE HIGHWAY. WE HAD TO STOP, SHUT OFF THE ENGINE AND RESTART. WITHIN 2 WEEKS IT HAPPEND SEVERAL TIMES, 1 WEEK AFTER THE FIRST TIME IT HAPPENED 7 TIMES IN ONE HOUR. THE FORD GARAGE SENT US HOME AFTER THE FIRST TIME, WE SHOULD WATCH. THEN WE SHOULD WAIT 4 WEEKS FOR A REPAIR (MISSING PARTS). FINALLY THEY REPAIRED IT 1 DAY PRIOR TO OUR DEPARTURE BACK HOME. IT WAS THE THROTTLE BODY WHICH HAD TO BE EXCHANGED. BUT WE DIDN'T RECEIVE ANY SUPPORT FROM FORD OR FROM THE DEALER (GALLOWAY IN FT.MYERS). WE PAID OVER 1000$. THE VEHICLE HAS ONLY 42000 MILES.

Air Bags
Filed Jul 11, 2016RI

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V319000 (AIR BAGS) AND 16V384000 (AIR BAGS) HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS REMEDY NOT YET FOUND. UPDATED 09/06/16*LJ ACCORDING TO THE INVOICE, THE DRIER'S SIDE AIR BAG INFLATOR WAS REPLACED. UPDATED 0908/16.*JB

Seats
Filed Jul 11, 2016MS

THE NON-ADJUSTABLE HEADREST PUSHES MY HEAD TOO FAR FORWARD AND DOWN. THIS CAUSES PAIN IN MY NECK AND SPINE.

Vehicle Speed Control
Filed Jul 8, 201630,200 milesFL

WHILE DRIVING, WITHOUT WARNING, THE VEHICLE'S WRENCH WARNING LIGHT COMES ON AND THE VEHICLE GOES INTO IDLE MODE. THE CAR WILL NOT ACCELERATE AND YOU HAVE TO PULL OVER, TURN THE ENGINE OFF, AND THEN RESTART THE CAR.

Air Bags
Filed Jun 30, 2016NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jun 28, 2016CT

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jun 28, 2016AR

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jun 3, 2016AZ

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Structure › Body
Filed Jun 2, 2016NY

THERE IS BUBBLING PAINT ON THE ALUMINUM HOOD OF MY CAR. THE CORROSION AND BLISTERING IS AN ONGOING PROBLEM THAT FORD NEEDS TO ADDRESS. THE ENGINEERING DEPARTMENT SHOULD STEP UP TO THE PLATE. THIS IS NO FAULT OF MINE. GARAGED AND ONLY 32,500 MILES. SMALL AMOUNTS OF BUBBLING HAS BEEN PRESENT FOR A WHILE, AND RECENTLY SPREAD TO A LARGER AREA. THE ONLY REMEDY IS TO REPLACE THE HOOD.

Air Bags
Filed Jun 2, 2016NC

2011 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE AT DEALERSHIP TO REPAIR AIRBAG RECALL. CONSUMER HAD VEHICLE REPAIRS COMPLETED AT BODY SHOP AND SEEKS REIMBURSEMENT. *SMD

Air Bags
Filed Jun 1, 2016VA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 16, 2016RI

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 16, 2016104,000 milesGA

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL LOCKED UP AND THE ADVANCE TRACK LIGHT AND SERVICE STEERING NOW LIGHT ILLUMINATED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND WAS LATER TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT NOTIFIED A LOCAL DEALER AND SECURED A REPAIR APPOINTMENT FOR THE FOLLOWING MORNING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

Fuel/Propulsion System
Filed May 10, 201664,500 milesOR

NORMAL DRIVING ON HIGHWAY, SPEED AROUND 50 MPH, CAR ABRUPTLY LOSES POWER AND GOES INTO "LIMP" MODE WITH FLASHING WRENCH LIGHT ON DASH. CAR DOES NOT RESPOND TO THROTTLE AND BARELY MOVES WITH ROUGH IDLE. AFTER STOPPING AND TURNING CAR OFF AND RESTARTING, PROBLEM IS TEMPORARILY FIXED, BUT COMES BACK WITHIN A FEW MINUTES. CEL CODE IS P2111.

Air Bags
Filed May 5, 2016IL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE WARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Ford Mustang → · Every Mustang year → · How the figures are calculated →