Page 10 of 10 · complaints 451–466 of 466

2011 Ford Mustang complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Power Train › Manual Transmission
Filed Apr 2, 20111,900 milesTX

WHEN GOING DOWNHILL IN 2011 MUSTANG IN 3RD OR 4TH GET STRONG VIBRATION IN DRIVE TRAIN ALONG WITH ROUGH GEAR SHIFTING FROM 1ST TO 2ND GEAR. RPM RANGE IS ONLY BETWEEN 2 AND 3 RPM WHEN GOING DOWNHILL. THIS HAS HAPPEN BEFORE BUT AM NOTICING THE ISSUE IS STARTING TO PRESENT ITSELF MORE AND MORE FOR BOTH SITUATIONS. WITH ONLY 1900 MILES ON THE VEHICLE. *TR

Power Train › Manual Transmission
Filed Mar 24, 201114,400 milesMO

I HAD AN ISSUE TODAY THAT WAS DANGEROUS AND HAD POTENTIAL TO CAUSE AN ACCIDENT. MY CAR'S SHIFT LEVER BECAME STUCK AND WOULDN'T GO INTO GEAR AND I HAD TO FORCE IT BACK TO THE NEUTRAL POSITION WHILE COMING TO A STOP LIGHT.. THE MANUAL TRANSMISSION IN MY 2011 FORD MUSTANG GT HAS BEEN WHINING AND GRINDING GEARS SINCE THE CLUTCH WAS REPLACED DUE TO A DESIGN FLAW (ONLY TO GET THE EXACT SAME CLUTCH ASSEMBLY), AND WILL BE GOING BACK TO THE DEALER MARCH 29TH TO HOPEFULLY GET THE TRANS REPLACED (W/ THE EXACT SAME TRANS THAT HAS ALL THESE KNOWN ISSUES). I IMAGINE THIS WOULD HAPPEN AGAIN BETWEEN NOW AND WHEN THE CAR IS TAKEN TO THE DEALER, THIS IS MY ONLY AND FIRST BRAND NEW CAR, I SHOULDN'T BE HAVING THESE DANGEROUS PROBLEMS, LET ALONG TAKING MY BRAND NEW CAR TO A DEALERSHIP TO KEEP GETTING REPAIRED OVER AND OVER AGAIN BECAUSE THE FAILING PARTS ARE JUST BEING REPLACED W/ THE SAME PARTS ONLY TO FAIL OVER AND OVER AGAIN. FORD NEEDS TO STEP UP AND REPLACE THIS TRANS W/ AN ENTIRELY DIFFERENT/DEPENDABLE MANUAL TRANSMISSION. I HAVE OWNED 7 MUSTANGS, AND THIS BRAND NEW ONE HAS HAD MORE TRANSMISSION/CLUTCH PROBLEMS THEN ANY CAR I HAVE EVER HAD.. WORSE OFF ITS THE MOST $$ I HAVE EVER SPENT ON A CAR AS WELL.. $30K. FOR PARTS THAT KEEP FAILING. *TR

Power Train › Manual Transmission
Filed Mar 7, 20111,800 milesIL

THE 2011 MUSTANG GT HAS SHIFTING ISSUES. IT IS A MANUAL TRANSMISSION. WHEN SHIFTING INTO 2ND AND 3RD GEARS, IT GRINDS WHEN COLD. AFTER IT WARMS UP, THERE ARE DELAYS IN POWER IN 2,3,4 AND 5 GEARS. *TR

Power Train › Manual Transmission
Filed Feb 22, 20112,100 milesCA

VEHICLES HAS BEEN TO DEALER TWICE DUE TO 1) TRANSMISSION GRINDING FROM 1ST TO 2ND; 2) DIFFICULT ENGAGING INTO 3RD GEAR - BEEN LOCKED OUT, UNABLE TO GET INTO 3RD GEAR ON NUMEROUS OCCASIONS; 3) CLUTCH HAS GRABBED ON SEVERAL OCCASIONS SHIFTING FROM 1ST TO 2ND CAUSING THE ENTIRE CAR TO SHUDDER 4) ON SEVERAL OCCASIONS, UNABLE TO SHIFT INTO ANY GEAR WHILE ACCELERATING. HAD TO REPEATEDLY PUMP THE CLUTCH IN ORDER TO SHIFT GEARS; 5) UNABLE TO GET INTO 1ST GEAR AFTER COMING TO A DEAD STOP 6) DIFFICULTY GETTING INTO REVERSE. 1ST TIME I TOOK THE VEHICLE IN DEALER SAID THEY COULDN'T REPLICATE THE PROBLEM AND TRIED TO BLAME IS ON THE DRIVER. WHEN OWNER TRIED TO EXPLAIN IN DETAIL EXACTLY WHAT WAS HAPPENING W/ VEHICLE, DEALER REFUSED TO DOCUMENT THE ADDITIONAL INFORMATION. 2ND TIME I TOOK IT TO DEALER, DEALER TECHNICIAN IDENTIFIED CONCERN. FORD TECHNICIAN CAME OUT AND VERIFIED CONCERN REGARDING GRINDING, HESITATION GETTING INTO GEARS. TECHNICIAN BLED AND VACUUMED THE CLUTCH BUT THE PROBLEM REMAINS. REGIONAL CUSTOMER MANAGER WAS SUPPOSED TO CONTACT OWNER REGARDING POSSIBLE FIXES. REGIONAL CUSTOMER SERVICE MANAGER WILL NO LONGER RESPOND TO EMAILS. CALLED FORD HEADQUARTERS LAST WEEK TO LODGE A COMPLAINT AND THEY SAID SOMEONE WOULD GET BACK TO ME WITHIN 48 HOURS. TOMORROW WILL BE ONE WEEK...STILL HAVEN'T HEARD ANYTHING. ONE OF THESE DAYS I'M GOING TO GET REAR ENDED DUE TO BEING ABLE TO SHIFT PROPERLY. *TR

Power Train › Manual Transmission
Filed Feb 18, 2011500 milesCA

VEHICLE HAS BEEN IN 7 TIMES FOR MANUAL TRANSMISSION GRINDING DURING GEAR CHANGES LEADING TO AN INABILITY TO ENGAGE GEARS WITH 1ST AND 2ND BEING THE MOST PROBLEMATIC. IN EMERGENCY SITUATIONS WHEN YOU MUST ACCELERATE QUICKLY, VALUABLE TIME IS WASTED JUST TRYING TO GET THE CAR INTO GEAR...WHICH PROVES IMPOSSIBLE. THESE CARS ARE EQUIPPED WITH A "SKIP SHIFT" FEATURE THAT LOCKS OUT 2ND AND 3RD FOR FUEL ECONOMY AND A MESSAGE IS DISPLAYED ON THE DASH. MULTITUDES OF OWNERS ARE REPORTING THEY ARE UNABLE TO ENGAGE 2ND GEAR WITH NO WARNING OF IT BEING LOCKED OUT ON THE DASH. THEY REPLACED THE TRANSMISSION AT ONLY 2500 MILES AND THEN CHANGED THE VISCOSITY OF THE FLUID USED WHICH FORD CLAIMS IS THE SOLUTION. HOWEVER, I AND OTHERS GETTING THIS REPAIR ARE DISCOVERING IT DOES NOTHING TO FIX THE ISSUE. IN FACT, IT ONLY MAKES THE SHIFTING WORSE AND CAUSES WHINING FROM THE TRANSMISSION. THIS IS HAPPENING TO MANY 2011 MUSTANG OWNERS WITH THE MT82 6-SPEED MANUAL TRANSMISSION (BOTH V6 AND V8). THERE ARE CLOSE TO 1000 POSTS FROM OWNERS EXPERIENCING THE SAME SAFETY ISSUE ON THIS WEBSITE: HTTP://WWW.ALLFORDMUSTANGS.COM/FORUMS/2011-MUSTANG-TALK/268693-OFFICIAL-2011-MUSTANG-MANUAL-TRANSMISSION-ROUGH-SHIFTING-THREAD-66.HTML#POST2429852 TO DATE, FORD HAS BEEN UNABLE TO FIX THIS PROBLEM. *LN

Power Train › Manual Transmission
Filed Feb 17, 20116,100 milesTX

I HAVE BEEN EXPERIENCING INTERMITTENT TRANSMISSION PROBLEMS SINCE I BOUGHT MY 2011 MUSTANG V6 EQUIPPED WITH A MT82 MANUAL TRANSMISSION. AT FIRST THE CAR WOULD RESIST SHIFTING INTO 1ST GEAR WHILE FULLY STOPPED, EVEN WITH THE CLUTCH PRESSED TO THE FLOOR. SOON AFTER 2ND GEAR BEGAN RESISTING SHIFTS AND I HAD OCCASIONAL "LOCK-OUTS" WHERE IT WOULD NOT GO INTO 2ND GEAR FREQUENTLY WHILE TURNING LEFT. WHEN THIS HAPPENS I HAD TO UPSHIFT TO 3RD OF IF THERE WAS TRAFFIC IN FRONT I WOULD COAST UNTIL I CAN SAFELY DOWNSHIFT TO 1ST. I HAD THE CAR DIAGNOSED AND SERVICED AT THE DEALERSHIP AND THEY FELT THE PROBLEM WAS CAUSED BY STRETCHED BOLTS IN THE PRESSURE PLATE THAT KEPT THE CLUTCH FROM DISENGAGING. UNFORTUNATELY THIS DIDN'T HELP AND THE SHIFT FEEL CONTINUED TO DEGRADE. TODAY I EXPERIENCED A NEW PROBLEM: I WAS STOPPED AT AN INTERSECTION AND WHEN THE LIGHT TURNED GREEN I ATTEMPTED TO SHIFT INTO 1ST BUT THE SHIFTER ONLY MOVED 90% OF THE WAY FORWARD AND DIDN'T ENGAGE ANY GEARS. IT DIDN'T GRIND EVEN WHEN I LET THE CLUTCH OUT IT JUST WAS AS IF THERE WAS NO 1ST GEAR. I ATTEMPTED TO PULL IT BACK INTO NEUTRAL AND IT RESISTED; IT FELT LOCKED IN. EVENTUALLY I PULLED HARD ENOUGH THAT IT CAME BACK TO NEUTRAL BUT THE SAME THING HAPPENED WHEN I TRIED TO SHIFT INTO 1ST AGAIN. IT WOULDN'T FIND THE GEAR AND GOT STUCK. ALL DURING THIS TIME OF ABOUT 30 SECONDS THERE WERE OTHER DRIVERS THAT HAD EXITED THE HIGHWAY AND HAD TO STOP AND GO AROUND ME WHILE I WAS STUCK AT THE INTERSECTION. I COULD HAVE EASILY BEEN R

Power Train › Manual Transmission
Filed Feb 17, 2011300 milesSC

MANUAL TRANSMISSION IS CLUNKY AND DOES NOT SHIFT PROPERLY. FEELS LIKE THE SYNCHROS ARE GRINDING ESPECIALLY FROM 1ST-2ND GEAR. HAVE HAD THE SHIFTER POP OUT OF GEAR WHICH I FIND TO BE DANGEROUS. IT IS WORSE WHEN COLD, BUT STILL HAS HAPPENED EVEN WHEN WARMED UP. *TR

Power Train › Manual Transmission
Filed Feb 16, 2011325 milesFL

WHEN THE OUTSIDE TEMPERATURE IS IN THE 30'S 1ST TO 2ND IS VERY HARD TO SHIFT INTO AND FROM 2ND TO 3RD IS ABOUT THE SAME. I HAVE TAKING MY CAR TO GARY SMITH FORD AND THE SERVICE ADVISOR INFORMED ME THAT FORD AWARE OF THE PROBLEM AND THAT THE ENGINEERS WERE WORKING ON THE PROBLEM. THAT WAS 30 DAYS AGO AND ALMOST 2 REAR ENDS AND STILL NO FIX SOME TIMES IT IS JUST BETTER TO GO FROM FIRST TO THIRD TO AVOID TRYING TO GET IT INTO SECOND. *TR

Seats
Filed Feb 13, 2011OK

THE HEAD RESTRAINT DESIGN ON THE 2011 FORD MUSTANG IS DEFECTIVE FOR TALLER DRIVERS. I AM 6' 1" BUT MY 5' 8" WIFE ALSO COMPLAINS. EVEN AT ITS TALLEST ADJUSTMENT, I MUST HOLD MY HEAD FORWARD IN AN UNNATURAL AND FATIGUING POSITION. I'M NOT THE ONLY ONE WITH THIS COMPLAINT, AS THE MUSTANG FORUMS ARE FILLED WITH SIMILAR COMPLAINTS FROM OTHER DRIVERS -- MANY OF WHOM REPORT SIMPLY REMOVING THE HEAD RESTRAINT ALTOGETHER. ACCORDING TO THE FORUMS, FORD SAYS TO INCREASE THE ANGLE OF THE SEATBACK, BUT THEN THE STEERING WHEEL IS TOO FAR AWAY -- AND I DO NOT HAVE SHORT ARMS (35" SLEEVE LENGTH). MY CURRENT SOLUTION IS TO RAISE THE HEAD RESTRAINT ABOUT 2" HIGHER THAN THE HIGHEST DETENT PROVIDED BY FORD. EVEN THOUGH THE UNIT IS STILL IN PLACE, AND SEEMS SECURE WHEN I PUSH ON IT, I'M CONCERNED ABOUT HOW IT WILL PERFORM IN A CRASH BECAUSE IT IS NOT LATCHED INTO PLACE AND THERE'S LESS OF THE RODS DOWN IN THE SEATBACK FOR SUPPORT. THE OTHER ALTERNATIVE IS TO REMOVE THE UNIT ALTOGETHER, AS SOME OTHER MUSTANG OWNERS HAVE REPORTED DOING. FORD'S DESIGN FORCES TALLER DRIVERS INTO ONE OF THREE UNSAFE MODES: 1. DRIVE THE CAR WITH ONES HEAD TILTED FORWARD IN A POSITION THAT IS BOTH TIRING AND DISTRACTING. 2. REMOVE THE HEAD RESTRAINT ENTIRELY. 3. RAISE THE HEAD RESTRAINT ABOVE THE HIGHEST DETENT LEAVING IT FREE TO MOVE AND ALSO WITH QUESTIONABLE AMOUNT OF ROD IN THE SEATBACK. *TR

Power Train › Automatic Transmission
Filed Feb 12, 20112,200 milesFL

WHILE TRAVELING BETWEEN 70 AND 75 MPH WHEN I LET OFF THE THROTTLE MY CAR WILL DOWN SHIFT (AUTOMATIC TRANSMISSION) TO LOWER GEAR CAUSING A DANGEROUS CONDITION. IT IS LIKE HITTING THE BRAKES WITHOUT THE BRAKE LIGHT GOING ON. ALSO WHEN COMING TO STOP SIGN IT ABRUPTLY DOWN SHIFTS, I HAVE NOT BEEN HIT IN THE REAR YET BUT I AM CONCERNED. BROUGHT TO DEALER THREE TIMES DEALER DENIES CONDITION BECAUSE HE CANNOT DUPLICATE IT. THIS IS AN INTERMITTENT CONDITION. I AM STARTING TO SEE IT DOCUMENTED ON FORUMS. *TR

Power Train › Manual Transmission
Filed Feb 10, 20111,020 milesPA

OCCASIONAL AND SOMETIMES SEVERE SHUDDER/VIBRATION WHEN DOWNSHIFTING, PARTICULARLY WHEN GOING DOWN HILL, FELT THROUGHOUT THE CAR, SEAT AND SHIFTER. WHEN IT HAPPENS, IT FEELS LIKE THE VIBRATION IS IN THE DRIVETRAIN AREA. SEEMS LIKE IT ALWAYS HAPPENS ABOVE 40MPH. THE SHUDDER/VIBRATION CLOSELY RESEMBLES GOING OVER RUMBLE STRIPS. IT CAN BE UNNERVING AS IT FEELS LIKE SOMETHING IS GOING WRONG WITH THE CAR! I HAVE READ FORUMS AND IT SEEMS LIKE I AM NOT THE ONLY PERSON THAT HAS BEEN EXPERIENCING THIS PROBLEM WITH THE 2011 MUSTANG. THIS PROBLEM CAN BE DISTACTING AS YOU DRIVE AND THE VIBRATION CAN NOT BE GOOD FOR THE DRIVETRAIN. SOME OR ALL OF THESE 2011 MUATANG MANUAL CARS HAVE A PROBLEM AND FORD MUST ADDRESS THIS ISSUE NOW! *TR

Power Train › Manual Transmission
Filed Jan 18, 2011225 milesNC

WHEN THE AMBIENT TEMPERATURE IS COLD (BELOW 35 DEGREES) 1ST, 2ND AND 3RD GEARS ARE EXTREMELT DIFFICULT TO ENGAGE. I HAVE A MANUAL TRANSMISSION VEHICLE AND HAVE ALMOST BEEN REAR ENDED TWICE WHEN TRYING TO ENGAGE 2ND GEAR IN MY NEW 2011 FORD MUSTANG. I HAVE VISITED KEITH HAWTHORNE FORD ONCE FOR SERVICE SINCE REALIZING THE ISSUE. THEY DID ACKNOWLEDGE THAT FORD IS AWARE OF THE ISSUE BUT BASICALLY SHRUGGED THEIR SHOULDERS ABOUT IT. I CALLED BACK YESTERDAY TO KEITH HAWTHORNE'S SERVICE DEPARTMENT AND THERE IS STILL NO RESOLUTION. I AM EXTREMELY CONCERNED ABOUT GETTING HIT AS ALL LOWER GEARS ARE DIFFICULT TO ENGAGE IN COLD WEATHER. OFTEN I HAVE JUST HAD TO SKIP 2ND GEAR ALL TOGETHER. *TR

Power Train › Manual Transmission
Filed Jan 14, 2011GA

ROUGH, CLUNKY SHIFT, ESPECIALLY IN COLD CONDITION. *TR

Traction Control SystemCrash
Filed Dec 8, 2010182 milesNC

TEST DRIVING 2011 FORD MUSTANG SHELBY COBRA GT 500. PULLED OUT OF PARKING LOT SLOWLY ONTO ROADWAY AND WHEN STRAIGHT DEPRESSED ACCELERATOR FOR HARD ACCELERATION. VEHICLE ACCELERATED FOR A FRACTION OF A SECOND, THEN BEGAN SPINNING BOTH REAR WHEELS AND VIOLENTLY AND WITHOUT WARNING WENT OUT OF CONTROL AND SPUN AROUND IN ROAD HITTING CURB RESULTING IN SEVERE DAMAGE TO WHEELS, BODY AND SUSPENSION. VEHICLE TRAVELED APROX. 100 FEET FROM POINT WHERE THE VEHICLE ENTERED THE ROADWAY AND WHERE IT STRUCK CURB FACING THE OPPOSITE DIRECTION. TRACTION CONTROL SYSTEM (ADVANCE TRAC) HAD NOT BEEN TURNED OFF. NO ADVANCE TRAC WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT CLUSTER. VEHICLE REACHED SPEED OF APRX. 35 MPH AND WAS IN 1ST GEAR (MANUAL SHIFT) NO INJURIES TO DRIVER OR PASSENGER. TRACTION CONTROL SYSTEM FAILED TO PREVENT REAR WHEEL SPIN. ROAD WAS PAVED AND DRY. COULD HAVE CAUSED SEVERE INJURIES. WOULD NEVER HAD ATTEMPTED HARD ACCELERATION KNOWING SYSTEM WOULD NOT PREVENT WHEELSPIN AS ADVERTISED BY FORD. *TR

Air Bags
Filed Nov 11, 20102,700 milesMS

2011 FORD MUSTANG V-6 AFTER OWNING FOR ABOUT 2 MONTHS, WE NOTICED THAT ON OCCASION THE "PASS AIR BAG' LIGHT IN THE OVERHEAD WOULD FLICKER ON INDICATION THAT THE PASSENGER AIRBAG SYSTEM IS DISABLED. AFTER A FEW WEEKS, THE LIGHT BECAME MORE CONSISTENT TO THE POINT THAT IT WOULD REMAIN ON FOR THE MAJORITY OF THE DURATION OF ANY TRIP. MADE A TRIP TO THE SHOP AND THE SYSTEM WAS "RE-ZEROED". NO ISSUES FOR A FEW WEEKS AND THEN THE ISSUE STARTED AGAIN. BACK TO THE SHOP AND TOLD THAT THIS IS NORMAL OPERATION OF THE SYSTEM DUE TO MY WIFE WEIGHING ~105 - 110LBS. WENT HOME AND READ THE DRIVERS MANUAL TO SEE IF THIS FEATURE OF THE SYSTEM WAS DESCRIBED. FOUND A PROCEDURE IN THE MANUAL FOR TRAINING THE SYSTEM TO IDENTIFY THE WEIGHT OF A PASSENGER TO THE SYSTEM. FOLLOWED THE PROCEDURE. AGAIN THE SYSTEM OPERATED AS EXPECTED FOR ABOUT A WEEK AND THEN STARTED AGAIN. BACK TO THE SHOP AND AGAIN TOLD THAT IT WAS NORMAL OPERATION BUT FORD WAS AGAIN E-MAILED. RESPONSE WAS TO PERFORM THE PROCEDURE IN THE DRIVERS MANUAL. IF THIS FAILED TO WORK ADDITIONAL TESTING TO BE PERFORMED. REPEATED THE RESET PROCEDURE 2 MORE TIMES AND RETURNED TO THE SHOP WITH THE SAME RESULTS. WHILE SITTING IN THE DRIVE WAY OF THE DEALERSHIP THE AIRBAG LIGHT WAS WITNESSED BY THE SERVICE MANAGER FLASHING ON AND OFF WITH THE CAR IN IDLE AND MY WIFE PROPERLY RESTRAINED. ADDITIONAL TESTING HAS BEEN PERFORMED AND ALL TESTS HAVE BEEN PASSED. THE DEALERSHIP IS PLANNING TO REPLACE THE SEAT PAD/BLADDER WHEN THE PARTS ARE RELEASED BY FOR

Traction Control SystemCrash
Filed Nov 10, 2010100 milesNC

TL*THE CONTACT OWNS A 2011 FORD MUSTANG SHELBY GT500. AFTER DRIVING OUT OF A PARKING LOT AT 35 MPH AND DEPRESSING THE ACCELERATOR PEDAL WITH FORCE, BOTH REAR WHEELS BEGAN TO SPIN CAUSING THE VEHICLE TO FISH TAIL AND SPIN OUT OF CONTROL.THE TRACTION CONTROL FAILED TO STOP THE VEHICLE. THE VEHICLE SETTLED ON THE OTHER SIDE OF THE ROAD FACING THE OPPOSITE DIRECTION. THERE WAS EXTENSIVE DAMAGED TO THE VEHICLE AND IT WAS TOWED TO THE DEALER. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE DEALER WILL REPAIR THE VEHICLE FOR $15,000. THE MANUFACTURER STATED THAT THEY WOULD GIVE HIM A CALL WITHIN 24 HOURS. THE FAILURE MILEAGE WAS 100.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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