Page 2 of 13 · complaints 51–100 of 615

2007 Ford Mustang complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Air Bags
Filed Sep 1, 2018LA

I HAVE BEEN TRYING TO GET THIS FIXED SINCE 4/2018 ALL STAR FORD IN PRAIRIEVILLE LA REPEATEDLY TELLS ME IT WILL TAKE 60 TO 90 DAYS FOR PARTS TO ARRIVE. I HAVE GONE ALL THIS TIME WITHOUT THE USE OF THE CAR.ANY SUGGESTIONS?

Air Bags
Filed Aug 24, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (HUNTINGTON FORD, 333 W. JERICO TURNPIKE, HUNTINGTON, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 23, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (KOEPPEL FORD, 57-15 NORTHERN BLVD, WOODSIDE, NY 11377, 888-405-1138) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Aug 13, 201824,999 milesPA

AFTER FEWER THAN 25,000 MILES MY CLUTCH BEGAN SLIPPING SEVERLY

Air Bags
Filed Aug 7, 2018161,000 milesVA

THE PASSENGER SIDE AIRBAG DEPLOYED WHILE I WAS DRIVING THE VEHICLE. THE VEHICLE WAS NOT INVOLVED IN AN ACCIDENT NOR DID IT CONTACT ANY OBJECT, VEHICLE OR OTHERWISE. I WAS SIMPLY DRIVING THE VEHICLE AT THE POSTED SPEED, UNDER DRY CONDITIONS, ON A STRAIGHT ASPHALT 2 LANE PUBLIC ROAD WHEN THE PASSENGER AIRBAG DEPLOYED. I CONTACTED MY LOCAL FORD DEALER AND EXPLAINED WHAT HAPPENED. THE FORD DEALER INSTRUCTED ME TO BRING THE VEHICLE TO THE DEALER WHERE THEY WOULD SERVICE IT BY REPLACING THE AIRBAG AND DEFECTIVE INFLATOR, WHEREBY THE INFLATOR IS UNDER A RECALL. AFTER DROPPING OFF MY VEHICLE I WAS CONTACTED BY THE DEALER TO TELL ME FORD MOTOR COMPANY WOULD NOT REPAIR OR REPLACE THE AIRBAG MODULE; AND IT WAS MY (THE CONSUMER) RESPONSIBILITY TO REPLACE THE AIRBAG MODULE.

Air Bags
Filed Jul 24, 2018144 milesTN

I AM REPORTING SHIMMY IN FRONT DUE TO STRUTS. I RESEARCHED AND NOTICED THE STRUTS ARE BEING RECALLED AND REPLACED FOR THIS MODEL OF FORD MUSTANG. I WOULD LIKE TO HAVE THESE FRONT STRUTS REPLACED UNDER THE NHTSA RECAL, ALONG WITH A PASSENGER REAR TIRE MONITOR. I CAN NOT GET THE TIRE MONITOR LIGHT TO GO OFF. MY CELL NUMBER IS (XXXXX). ALSO THE PASSENGER AIR BAG IS NOT OPERATIVE PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Air Bags
Filed Jul 24, 2018ID

"TAKATA RECALL" - I HAVE BEEN WAITING FOR MORE THAN 10 MONTHS FOR MY LOCAL DEALER, COURTESY FORD, POCATELLO, IDAHO TO GET IN THE PARTS FROM FORD MOTOR COMPANY. I HAVE PERSONALLY CALLED FORD MOTOR COMPANY IN DEARBORN, MI FOR THEM TO TELL ME THERE IS NOTHING THEY CAN DO, "PLEASE CALL YOUR LOCAL FORD DEALER AND SCHEDULE AND APPOINTMENT TO HAVE THE RECALL SERVICE PERFORMED". PLEASE HELP ME GET THIS SAFETY ISSUE RESOLVED! THANK YOU, *TR

Air Bags
Filed Jul 22, 2018143,898 milesPA

SINCE FEBRUARY 2017, I HAVE WRITTEN REGULARLY VIA EMAIL WITH THE SERVICE MANAGER OF PACIFICO FORD OF PHILADELPHIA PA ABOUT HAVING NHTSA RECALL 16V384 (PASSENGER AIRBAG) APPLIED TO MY VEHICLE, A 2007 MUSTANG SHELBY GT. OVER A PERIOD OF 17 MONTHS, I HAVE NOTICED RESPONSES THAT INDICATE THE DEALER IS EITHER OVERWHELMED WITH THESE INQUIRIES, IS HAVING TROUBLE GETTING PARTS TO SATISFY THE GOVERNMENT'S RECALL, OR IS OTHERWISE UNWILLING OR UNABLE TO PERFORM THEM. IT HAS BEEN 17 MONTHS SINCE I HAVE ASKED THE DEALER ABOUT APPLYING THIS RECALL. IT HAS BEEN 25 MONTHS SINCE RECALL 16V384 WAS ISSUED BY THE GOVERNMENT. FORD MOTOR COMPANY HAS SENT ME A LETTER INDICATING THAT I MUST AVOID PLACING PASSENGERS IN THE FRONT PASSENGER SEAT. I NEED NHTSA'S HELP.

Air Bags
Filed Jul 3, 2018IL

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 15V319000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (HAWK FORD OF OAK LAWN, 6100 W 95TH ST, OAK LAWN, IL 650453, (888)-437-7057) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jul 1, 2018KS

TAKATA RECALL. SINCE FIRST RECALL 3 YEARS AGO, I HAVE TAKEN THE NOTICE TO GLAVEN FORD IN CLAY CENTER, KANSAS NOW 4 TIMES WITH NUMEROUS FOLLOW-UPS. THEY HAVE NEVER RESPONDED TO ANY INQUIRIES AND WHEN I CONTACTED THEY SAID THEY WOULD ORDER IT. NEVER CONTACTED AGAIN. THEY DO NOT EVEN SEEM CONCERNED. I DO NOT EXPECT TO HEAR FROM THEM AGAIN. NHTSA HOTLINE NOT HELPFUL, AND FORD MOTOR COMPANY AND FTC COMPLAINT LINES ALWAYS ON HOLD. PLEASE EXPLAIN LIABILITY IF AN ACCIDENT HAPPENS.

Air Bags
Filed Jun 29, 2018GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (ALLAN VIGIL FORD OF FAYETTEVILLE, INC., 275 GLYN STREET N, FAYETTEVILLE, GEORGIA 30214) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT RECEIVED A LETTER IN JANUARY OF 2018, WHICH STATED THAT PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jun 27, 2018GA

DEALER WAS CONTACTED FOR REPLACEMENT OF PASSENGER AIRBAG. DEALER ESTIMATES IT WILL BE AT LEAST 6 MONTHS UNTIL THE REPAIR CAN BE MADE. FORD IS PROVIDING A RENTAL VEHICLE, BUT DRIVER MUST BE AT LEAST 21 YEARS OLD OR 18 YEARS OLD WITH A WAIVER. PROBLEM: MY DAUGHTER IS 17 AND 6+ MONTH WAITING PERIOD IS UNACCEPTABLE.

Air Bags
Filed Jun 25, 2018TX

FORD CONTINUES TO MAIL MY RECALL NOTICES TO AN ADDRESS THAT I HAVE NEVER LIVED AT. THIS IS MY 2ND COMPLAINT TO YOU ABOUT THIS MATTER. FORD USES A 3RD PARTY TO OBTAIN THEIR MAILING INFORMATION AND THERE SEEMS TO BE NO WAY TO CHANGE MY ADDRESS. THEY CLAIM THAT THEY USE THE DMV REGISTRATION RECORDS BUT MY RENEWALS ARE MAILED TO ME AT MY CORRECT ADDRESS. YOU NEED TO INVESTIGATE HOW MANY FORD OWNERS ARE NOT GETTING NOTIFIED ABOUT THEIR RECALLS DUE TO FORD'S MISMANAGEMENT OF THIS ISSUE.

Air BagsCrash2 injured
Filed Jun 12, 2018107,000 milesNV

TAKATA RECALL I HAVE MADE SEVERAL ATTEMPTS TO HAVE THE AIRBAGS REPLACED AT MULTIPLE FORD DEALERSHIPS SINCE 2017, AND HAVE BEEN UNSUCCESSFUL IN GETTING THE REPAIRS MADE. RECENTLY THE VEHICLE WAS IN A HEAD ON ACCIDENT (IMPACTED THE DRIVERS SIDE OF AN ACURA) WITH ANOTHER VEHICLE, WHILE GOING APPROX 45 MPH, AND THE AIRBAGS FAILED TO DEPLOY DURING THIS INCIDENT WHICH IS AN ISSUE THAT SHOULD HAVE BEEN CORRECTED BY THE RECALL BEING REPAIRED. *DSY - (RECALL RELATED INCIDENT) TS

Air Bags
Filed Jun 8, 2018120,000 milesNJ

I WAS INFORMED VIA LETTER DATED MARCH 2018 BY FORD MOTOR COMPANY, DEARBORN, MI THAT THE PARTS FOR RECALL 16S26 WERE NOW AVAILABLE AND FORD MOTOR COMPANY HAS AUTHORIZED MY DEALER TO REPLACE THE PASSENGER AIR BAG, I CALLED RIGHT AWAY AND AGAIN TODAY JUNE 8,2018 AND AM TOLD THE PARTS ARE NOT AVAILABLE AND THEY DIDN'T EVEN CARE TO TAKE MY NAME OR ANY INFO TO CALL ME, TIRED OF WAITING,

Air BagsCrash
Filed Jun 1, 2018125,000 milesFL

TL* THE CONTACT OWNS A 2007 FORD MUSTANG. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO SKID AND THE DRIVER LOST CONTROL. AS A RESULT, THE VEHICLE BEGAN TO FLIP OVER. THE AIR BAGS FAILED TO DEPLOY, BUT NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. PRIOR TO THE CRASH, THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

Structure › Body
Filed May 25, 2018109,000 milesPA

TL* THE CONTACT OWNS A 2007 FORD MUSTANG. AFTER IT RAINED, WATER WAS FOUND ON THE FRONT AND REAR PASSENGER FLOORS OF THE VEHICLE. IN ADDITION, WHILE DRIVING IN THE RAIN, WATER WAS HEARD IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO APPLE FORD LINCOLN OF YORK (1801 WHITEFORD RD, YORK, PA 17402, (717) 755-2911), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed May 22, 2018TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (DAVID MCDAVID FORD FORT WORTH, 300 W LOOP 820 S, FORT WORTH, TX 76108, (682) 200-1952) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 17, 2018AL

TAKATA RECALL - SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384. I RECEIVED NOTICE THAT PARTS ARE NOW AVAILABLE TO REPAIR THE PASSENGER SIDE AIR BAG OF MY VEHICLE. HOWEVER, I HAVE CALLED TWO DIFFERENT FORD DEALERS AND THEY BOTH CLAIM THAT REPAIRS CANNOT BE MADE BECAUSE NO PARTS ARE AVAILABLE AT THIS TIME.

Air Bags
Filed May 15, 2018FL

FORD MUSTANG. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER WAS INFORMED THE PART NECESSARY TO COMPLETE THE RECALL REPAIR AS UNAVAILABLE.*JS

Air Bags
Filed May 11, 2018DE

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2018. THE DEALER (WINNER FORD, 591 S DUPONT HWY, DOVER, DE 19901) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND THAT THERE WAS NO GUARANTEE THAT THEY WOULD BE AVAILABLE ON A SPECIFIC DATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 7, 2018GA

TAKATA RECALL. RECEIVED NOTICES IN 2015 AND 2016 ABOUT AIRBAG RECALLS FOR MY VEHICLE. IT IS MAY OF 2018 AND STILL CANNOT FIND A DEALERSHIP WITHIN A REASONABLE DISTANCE THAT HAS PARTS TO MAKE THE REPAIRS. 3 YEARS WITH NO PARTS IS ABSURD. I HAVE CALLED 3 DEALERSHIPS EVERY 3 MONTHS FOR 3 YEARS TRYING TO GET THESE PARTS REPLACED WITH NO SUCCESS. WHAT MORE DO I NEED TO DO IN ORDER ACTUALLY HAVE THE PARTS REPLACED?

Air Bags
Filed May 7, 2018CT

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LOMBARD FORD (385 NEW HARTFORD RD, BARKHAMSTEAD, CT) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 26, 2018CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD LINCOLN FAIRFIELD (3050 AUTO MALL CT, FAIRFIELD, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 23, 2018KY

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED BOB SWOPE FORD INC. AT (270) 737-1000 (1307 NORTH DIXIE AVE, ELIZABETHTOWN, KENTUCKY 42701) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT THE CONSUMER STATED AFTER 2 ATTEMPTS DOG SWOPE FORD INSTALLED THE PASSENGER AIRBAG ON MAY 4, 2018. *TR

Air Bags
Filed Apr 20, 2018CA

TAKATA RECALL I KEEP GETTING A RECALL LETTER FOR THE AIRBAG OF MY FORD MUSTANG. I LIVE IN THE CITY OF OXNARD AND EVERYTIME I GET THIS LETTER, I CALLED MY FORD DEALERSHIP IN OXNARD AND THEY NEVER HAVE THE PART. I AM ALWAYS TOLD THAT THEY RUN OF IT AND UNTIL NEXT MONTH BUT NEXT MONTH IT IS THE SAME ISSUE. I STARTED TO BELIEVE THEY DO NOT EVEN HAVE ANY PARTS AT ALL AND ARE PROBABLY TELLING ALL OF THE CUSTOMER THE SAME STORY. I DO NOT KNOW, BUT IF YOU OPEN AN INVESTIGATION YOU WILL KNOW. I JUST HOPE I DO NOT GET IN ANY CAR ACCIDENTS AS I HAVE WHAT IS KNOWN "GLASS BONES" AND AN AIRBAG FOR ME WILL MAKE ALL THE DIFFERENCE BETWEEN LIFE AND DEATH. PLEASE FOLLOW UP WITH FORD DEALERSHIP ON GETTING PARTS FOR RECALL 16S26/NHTSA RECALL 16-V-384. IT IS JUST SO HARD TO BELIEVE THAT I HAVE BEEN TRYING TO GET THIS DONE FOR OVER A YEAR AND I AM STILL HEARING THE SAME STORY FROM THEM. THEY DO HAVE MY CELLPHONE NUMBER AND MY QUESTION IS WHY WILL THEY NOT CALL ME ONCE THE PART IS RECEIVED. I CALLED BUT THEY NEVER HAVE IT AS STATED BEFORE.

Air Bags
Filed Apr 17, 2018ME

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (PERRY FORD OF SANTA BARBARA, 440 HITCHCOCK WAY, SANTA BARBARA, CA 93105, (805) 682-2411) CONFIRMED THAT THE PART WAS UNAVAILABLE AND WAS UNABLE TO VERIFY WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS

Air Bags
Filed Apr 13, 2018122,000 milesVA

TAKATA RECALL I RECEIVED A LETTER FROM FORD STATING THAT PARTS WERE IN STOCK FOR THE AIRBAG RECALL AT MY DEALER. I MADE AN APPOINTMENT AND BROUGHT MY CAR TO WYNNE FORD TAKING TIME OUT OF MY DAY ONLY TO BE TOLD THAT THEY HAD ONLY RECEIVED 8 UNITS AND THEY WERE ALREADY GONE. THEY HAD NO IDEA WHEN MORE PARTS WOULD BE AVAILABLE. IT HAS BEEN ALMOST 2 YEARS SINCE THE RECALL WAS ANNOUNCED AND STILL NO REPAIRS AVAILABLE. I DO NOT CONSIDER THIS TIMELY CORRECTIVE ACTION. FORD'S TEMPORARY SOLUTION TO THE PROBLEM WAS TO NOT LET ANYONE RIDE IN THE FRONT PASSENGER SEAT. THIS IS HARDLY A VIABLE SOLUTION IN A 4 PASSENGER VEHICLE WITH A FAMILY OF 4. WHEN I CALLED THE FORD HELP LINE I WAS DIRECTED TO SOMEONE TO WHOM ENGLISH IS NOT THEIR NATIVE TONGUE. THEY WERE RUDE AND UNHELPFUL. I WAS FINALLY ABLE TO GET A LOANER VEHICLE THROUGH THE WEB SITE BUT THIS SHOULD NOT HAVE TAKEN 22 MONTHS FOR A TEMPORARY FIX. FORD IS STILL TURNING OUT VEHICLES AND THEY SHOULD HAVE TAKEN ACTION USING PARTS ON HAND INSTEAD OF PUTTING THEM IN NEW VEHICLES.

Air Bags
Filed Apr 12, 2018TX

TAKATA RECALL, I HAVE TRIED REPEATEDLY TO SCEDULE A REPAIR WITH MAK HAIK IN GEORGETOWN TEXAS TO HAVE THIS REPAIR PERFORMED AND KEEP GETTING THE RUN AROUND. IN MY LAST PHONE CALL THEY REFUSED TO SCHEDULE ME FOR THE REPAIR. WHICH IS WHAT THEY DID A YEAR AGO.THE SERVICE ADVISOR SAID THE PARTS SHIPPED TO THEM ON APRIL 9TH BUT REFUSED TO SCHEDULE A FUTURE REPAIR DATE.

Air Bags
Filed Apr 11, 201885,000 milesFL

TAKATA RECALL FORD HAS NOT SUPPLIED THE DEALER WITH AIRBAG FOR MY VEHICLE, IT'S BEEN 3 YEARS OF NOTICES BUT NO REPLACEMENT BECAUSE DEALERS DON'T HAVE AIRBAG. FORD KEEPS SENDING NOTICES TO ME AND I TRY TO SCHEDULE BUT NO DEALER HAS AIRBAG. FORD LIES ABOUT FREE REPLACEMENT. FORD SHOULD PROVIDE SERVICE IF SENDING EMAILS AND LOANERS TO ALL CUSTOMERS...3 YEARS OF NOTICES--STILL NO AIRBAG REPLACEMENT!!!!!

Air Bags
Filed Apr 11, 2018IL

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED COURTESY FORD (3533 N VERMILION ST, DANVILLE, IL 61832) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT CALLED THE MANUFACTURER, BUT WAS UNABLE TO REACH ANYONE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed Apr 11, 2018NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT CALLED (LARSEN FORD AT (888) 318-8974) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THEY WOULD CALL WHEN THE PARTS BECAME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 11, 2018MA

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER (IPSWICH FORD IN IPSWICH, MA), THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR THE PART TO BECOME AVAILABLE WAS PROVIDED. THE MANUFACTURER WAS ALSO NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 9, 2018KY

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CONWAY HEATON FORD, CHRYSLER, DODGE, JEEP, RAM AT (502) 348-3929 (810 N 3RD ST, BARDSTOWN, KY 40004) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 9, 201865,000 milesTX

"TAKATA RECALL" I BOUGHT THIS CAR 'NEW' IN 2007. FORD HAS NEVER SENT A RECALL NOTICE TO MY CORRECT ADDRESS. FORD HAS MY CORRECT ADDRESS ON FILE BUT THEY BLAME A 3RD PARTY THAT USES DMV RECORDS. I HAVE EXPLAINED TO THEM THAT THE DMV HAS MY CORRECT ADDRESS FROM VEHICLE REGISTRATION, DRIVERS LICENSE, AND OTHER STATE I.D. MY RECALL NOTICES ARE BEING SENT TO AN ADDRESS THAT I HAVE NEVER LIVED AT AND FORD CAN NOT CORRECT THIS SITUATION. THEY HAVE NOTES ON THIS PROBLEM GOING BACK TO 2012 WHEN I MOVED FROM TARRANT COUNTY TO DALLAS COUNTY. THEY ARE SENDING MY RECALL NOTICES TO GRAND PRAIRIE, TEXAS. FORD HAS STATED VIA CUSTOMER SERVICE AND THEIR RECALL DEPARTMENT THAT THERE IS NOTHING THAT THEY CAN DO AND THAT I NEED TO CONTACT THE DMV.

Air Bags
Filed Apr 4, 2018FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MAY OF 2015. THE DEALER (AUTONATION FORD PANAMA CITY, 730 W 15TH ST, PANAMA CITY, FL 32401) STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 4, 2018NJ

WE HAVE ATTEMPTED ON MULTIPLE OCCASSIONS TO ADDRESS A PENDING RECALL THAT FORD COMPANY STATES THE PARTS ARE IN YET OUR LOCAL DEALERSHIP SAYS OTHERWISE. I'VE BEEN ON HOLD WITH FORD MOTOR COMPANY FOR EXCESSIVE TIMES THAT I FEEL I NEED THE ASSISTANCE OF SOMEONE ELSE. CAN YOU PLEASE ASSIST WITH GETTING US RESPONSES AS TO WHEN THE PARTS FOR MY CAR WILL BE AVAILABLE (SINCE FORD CO SAYS FOR ME TO CALL OUR DEALER, YET THE DEALER CONTINUES TO TELL US THE PARTS ARE NOT AVAILABLE YET).

Air Bags
Filed Apr 2, 2018MI

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BLACKWELL FORD (41001 PLYMOUTH RD, PLYMOUTH, MI) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 2, 201855,000 milesAK

TAKATA RECALL MY 2007 MUSTANG WAS SOLD NEW IN TOKYO JAPAN AND HAS NOW BEEN IMPORTED TO AUSTRALIA.I HAVE OWNED IT FOR 6 YEARS AND AM CONCERNED THAT THE RECALL DATABASE MAY NOT INCLUDE MY CAR AS IT WAS SOLD IN JAPAN AND IT STATES ON THE DATABASE THAT IT DOESN'T COVER INTERNATIONAL PRODUCTS . MY LOCAL DEALER WAS VERY HELPFUL AND REFERRED ME TO THIS WEB SITE AND IT SHOWS THAT IT HAS NO RECALLS BUT I HAVE NOTICED THAT ALL OTHER 2007 MUSTANGS IN USA HAVE BEEN RECALLED IS THERE ANY WAY THAT YOU COULD CHECK OUT MY VIN AS I HAVE CONTACTED FORD AUSTRALIA AS WELL AND THEY CALLED IT A GRAY IMPORT AND COULDN'T DO ANYTHING TO HELP ME . THIS WEBSITE IS THE ONLY SITE THAT GIVES ME AN EMAIL ADDRESS TO TRY TO GET A DEFINITE ANSWER . REGARDS [XXX]. I HAVE JUST TRIED FILLING IN MY ADDRESS AND IT WON'T ALLOW ME TO PUT AUSTRALIA IN AS A STATE OR COUNTRY SO I WILL ENTER ALASKA AS A STATE . IF YOU REPLY TO MY EMAIL I WOULD REALLY APPRECIATE IT AS I HAVE NO OTHER ALTERNATIVES AND WOULD HATE IT IF THE AIR BAGS WERE EVER DEPLOYED AND THERE WAS A PROBLEM . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air Bags
Filed Apr 1, 2018GA

FORD ADVISED THAT THEY WERE READY TO FIX MY AIRBAGS. I CALLED 3 DEALERSHIPS IN MY AREA AND WAS TOLD THEY HAD THE PARTS FOR 2010-2017 TO REPAIR/ I CALLED FORD WHO CONNECTED ME TO ANOTHER DEALER OUTSIDE MY AREA. I FINALLY TOLD THE LOCAL DEALER WHO SID IT WILL TAKE 3-4 WEEKS TO GET THE PARTS. THEN RECD EMAIL FROM FORD TO TAKE VEHICLE ASAP DEALER DOES NOT HAVE PARTS AVAILABLE AS OF 3-29-2018

Air Bags
Filed Mar 21, 2018FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WISCASSET FORD (378 BATH RD, WISCASSET, ME 04578, (207) 882-9431), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 21, 2018OR

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V319000 (AIR BAGS) AND 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LITHIA FORD OF ROSEBURG (1650 NE STEPHENS ST, ROSEBURG, OR) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Mar 19, 2018NC

I WAS NOTIFIED THAT THE AIR BAGS ON THE PASSENGER SIDE NEEDED TO BE REPLACED. BUT WAS TOLD BY THE FORD DEALERSHIP IN WILSON, NC THAT THE PART FOR THE AIRBAG WOULDN'T COME IN UNTIL THE END OF THE YEAR. THIS WAS GOING GOING TO GO OVERSEAS WITH ME SINCE I'M GETTING STATIONED IN ITALY. NOW I CAN'T TAKE THE VEHICLE OVERSEAS WITH ME DUE TO THE PART NOT COMING IN UNTIL THE END OF THE YEAR. I'M HIGHLY DISAPPOINTED, THE DRIVERS AIRBAG RECALL DIDN'T TAKE NOWHERE NEAR AS LONG TO GET FIXED.

Air Bags
Filed Mar 12, 2018FL

TAKATA RECALL NHTSA RECALL 16V-384 PASSANGER AIRBAG THIS RECALL WAS ISSUED 7/16 AND HAS YET TO BE REMEDIED. WE WERE NOTIFIED BY FORD NOT TO LET ANYONE RIDE IN THE PASSENGER SEAT UNTIL THE PART IS AVAILABLE. IT IS GOING ON TWO YEARS FOR THIS. FORD SHOULD AT LEAST OFFER TO BUY THE CAR BACK FROM US!

Air Bags
Filed Mar 6, 2018CA

TAKATA RECALL-I HAVE BEEN WAITING SINCE EARLY DECEMBER 2017 FOR A FIX TO THE PASSENGER AIR BAG RECALL. NO RESOLUTION BY TAKATA TO DATE AND I WAS ADVISED NOT TO HAVE ANYONE IN THE PASSENGER SEAT. I NEED TO DRIVE COWORKERS AND FRIENDS/FAMILY FREQUENTLY AND THIS IS A HUGE INCONVENIENCE. I WAS WARNED IN THE LETTER FROM FORD THAT DEATH CAN RESULT IF THE AIR BAG IS DEPLOYED AT THE PASSENGER SEATING. PLEASE HELP EXPEDITE THIS RECALL IF POSSIBLE. THANK YOU!

Air Bags
Filed Feb 27, 2018VA

LETTER FROM CONGRESSMAN GOODLATTE ON BEHALF OF CONSTITUENT RE 2007 FORD MUSTANG SAFETY RECALL 16S26-PASSENGER AIRBAG INFLATOR REPLACEMENT. *LD *JS

Air Bags
Filed Feb 27, 2018WA

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BUD CLARY FORD OF MOSES LAKE (1140 S PIONEER WAY, MOSES LAKE, WA 98837, (509) 765-4551), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Feb 22, 2018CA

TAKATA RECALL: IT IS UNFATHOMABLE THAT THE FORD MOTOR COMPANY AND THE NHTSA FEEL THE RECALL PLAN IS ACCEPTABLE FOR VEHICLE OWNERS. WE ARE BEING TOLD TO LIVE WITH THE DEFECT FOR AT LEAST 2 FULL YEARS - RECALL WAS JUNE 2016 AND LATEST NOTICE IS THAT PARTS FOR SOME VEHICLES ARE EXPECTED IN SPRING 2018. DURING THIS TIME THE REMEDY IS THAT PASSENGERS CANNOT RIDE IN THE FRONT SEAT. THIS IS TOTALLY UNACCEPTABLE AND INFLICTS IRREPARABLE DAMAGE TO VEHICLE OWNERS AS THIS REMEDY SEVERELY LIMITS USE OF THE VEHICLE FAR BELOW ITS INTENDED USE. I REALIZE THE RECALL IS WITH RESPECT TO A PART SUPPLIED TO FORD, BUT THIS MAKES NO DIFFERENCE. WHEN I BUY THE VEHICLE, I PURCHASE A FORD VEHICLE, PERIOD. I FEEL IT IS A DERELICTION OF DUTY FOR THE NHTSA TO HAVE ALLOWED THIS RECALL PLAN TO BE FORCED UNFAIRLY ON TO VEHICLE OWNERS. I BELIEVE THE PLAN SHOULD BE AMENDED SUCH THAT FORD IS REQUIRED TO DEVELOP THE PARTS SOONER AND, MOREOVER, VEHICLE OWNERS SHOULD BE COMPENSATED FOR THIS EXTREME LIMITATION ON THE USE OF OUR VEHICLES. I'M SURE IF A COMPANY LIKE FORD REALLY WANTED TO EXPEDITE THE PROCESS, IT HAS THE RESOURCES TO DO SO. THE NHTSA REALLY LET FORD OFF THE HOOK ON THIS ONE. SO DISAPPOINTING.

Air Bags
Filed Feb 16, 2018AZ

TAKATA RECALL ON AIRBAGS

Air Bags
Filed Feb 13, 2018GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ATHENS FORD (4260 ALANTA HWY, ATHENS, GA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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