2022 Ford Mustang Mach E complaints

HVBJB failed on 2/1/23. We received the stop safely now alert and the vehicle would not start. Luckily not while driving, but leaving myself and daughter stranded at night. This is a known issue and there is a recall software patch available through Ford for the issue. It had been completed prior to this event. The software update Ford offers isn’t sufficient to solve the problem.

While driving on the freeway at about 65 mph through a gradual left bend in the road, with fully active SuperCruise (lane keeping, active cruise control) and fully hands off, the vehicle suddenly veered into the adjacent right lane. The vehicle moved into the adjacent lane at a high rate, and could have resulted in a heavy side impact to a vehicle driving in that lane (and potentially rippling into the lane to the right of that as well). Throughout the deviation, SuperCruise remained active without warning lamps or any inducement of driver takeover. I caught the malfunction and manually overpowered the steering to bring the vehicle back into the original driving lane. The vehicle has no active open recalls, and is operating with the latest firmware updates installed. The vehicle has not been inspected by dealer, manufacturer, or any other group for any relating issues.

Upon startup and without warning, the sound system emitted a very startling ear-piercing noise followed by very loud static which did not stop when radio was turned off. It finally stopped when I turned the car off but static started up again each time it was turned on. An hour later when the car was turned on it did not occur. It was so loud that the car was undrivable not to mention how startling it was at the onset. I actually jumped out of the car when it happened. I’ve scheduled a service visit for next week.

I bought a 2022 mustang Mach e. Which was supposedly fixed at the factory in regards to the HVBJB issue. However, in mid 2023, my vehicle suffered a limp mode/warning about reduced power while on the interstate, was limited to about 60mph with very poor acceleration. Was diagnosed by ford tech as a failure of the recalled part and required HVBJB and BECM replacement, similar to 22V-412 recall. I think this should be added to RQ23004 investigation, as these vehicles had both the new hardware and software and were supposed to be “fixed”.

Powertrain malfunction warning while driving to work on 55MPH road. This has occurred twice since buying the car new. November 14, 2022 with 9k miles was when the first warning/malfunction occurred. HVBJB was replaced. This last/second powertrain malfunction and High-Voltage battery warning occurred on May 26, 2023 with 15k miles. HVBJB replaced again. This warning resulted in reduction of power, but not full loss of power. Unfortunately, the last time this occurred was when I was attempting to pass on a two lane road. The power reduction when this warning occurred prevented me from safely passing and getting back in to my lane. Image of warnings on my Ford app are attached for details and dates. Northfield Ford (Northfield, MN) replaced the HVBJB on both occurrences. I have never used a DC Fast Charger. Most used charger is 110v.

Was driving home, and all of a sudden I got a "Service Vehicle Soon" on the screen. and Got the following errors on FordPass App: 1- Powertrain Malfunction / Reduced Power 2- High-Voltage Battery Warning The time was around 8:30pm, the weather wasn't too hot not too cold. Was driving around 50 mph IIRC.

The stock suspension is dangerously defective. Both front and rear suspension do zero dampening and rebound necessary to keep the vehicle tires in contact with the road. When driving 50 to 70miles an hour on the highway, whenever I encountered a regular dip on an overpass, the front and rear wheels go slightly airborne. On several occasions driving on I-69 in Houston area, at one of the curved overpasses near Hilcroft Rd, slightly rainy wet and slick highway road, at 55 mph, my Mach E went airborne for a split second after passing thru one of the normal dips or seams on the concrete highways. I felt the vehicle was out of control going airborne for a split second and then regaining control after the up and down bounce subsided. I complained to my dealer (Helfman Ford). Their response was... they couldn't do much about the suspension because there were no recalls nor TSBs. However, they were able to log the complaint directly to Ford. I don't know the exact date of occurence, but one of the instances was sometime in the month of April 2023.

The vehicle stopped moving in the middle of travel. There was no indicator or warning. The car was towed to a service center and diagnosed that the back motor of the car was broken. Ford did not have any updates nor fixing the problem.

They Crystal of they roof is broken i Made a complaint at they Ford dealership but they denied they claim because they said something hit on they roof anda i'm sure that nothing hit

Vehicle adaptive cruise control was set at 35mph in a 35mph speed zone as I approached a stop light I tapped the breaks which should have disengaged the cruise control but instead the vehicle speed accelerated. Warning light stated cruise control was disengaged with gray line through speed indicator. I stepped on the brakes hard and the vehicle did stop and accelerator stopped. At no time was my foot on the accelerator pedal as well floor mats were not touching the pedal. Outside vehicle was clean and camera unobstructed. This just started after update 4.2.5.

On 3 occasions in the past month I have been driving down the road and, without any action from me, cruise control has turned itself on, with a speed set above the speed limit. I noticed it because the car accelerated to reach the target speed (which was an unsafe speed). I immediately braked and turned off the cruise control. The first two times it happened, I was pretty sure I had not accidentally activated cruise control by touching the button on the steering wheel. The third time, I was on a straight stretch of highway and was 100% sure I had done nothing to activate cruise control I had not used cruise control at any point from the time I turned on the car until the time this happened. I was between 10 and 15 minutes into my trip when this occurred.

After charging for the first time at a DC fast charge station to 80%, I resumed my trip and drove about 3 miles to merge onto the expressway, my screen panel said "safely stop now", with a turtle logo and battery icon coming on. my car then came to a complete stop within a few seconds in the middle of the on-ramp leaving me stranded. I repeatedly tried to turn the car on and off to see if i could get it to accelerate again but to no avail. I was stuck in the middle of the merge lane where my car would not move. After trying several attempts to rebooting, locking, turning off the car completely for 10-30 minutes, nothing worked. Although the accessory power said it was active there was no AC. After a couple of hours of waiting for a tow truck that would actually work with an EV, I locked the car again and tried to start. There were no warning lights so I tried to go to get off the expressway. After 3 miles at 70mph, the same warning lights came on and the car started to decelerate and then stopped. Luckily I was able to get over to the side of the interstate. After still waiting on tow truck for another 2 hours, lights inside the car started blinking, a loud banging sound started coming from the car and then nothing would work. Screens were black, doors were locked, windows wouldn’t roll up. No accessory power at all. It was 95° in Florida sun and I was completely stuck in the middle of nowhere at the mercy of any tow truck that would come help. It took 6 hours to get someone

On at least 8 occasions the car unintentionally shifted into cruise control and accelerated immediately. This usually happened while driving under 30 mph and rapidly accelerated to a much higher speed, sometimes set as high as 70 mph. On 3 occasions this happened in a parking lot and 2 occasions in a bank drive thru with a vehicle only a few feet in front of me. Immediate emergency braking was required to avoid an accident with two very close calls within 1-3 feet of vehicle in front of me. This experience has been reported by numerous persons on the Mach E Forum (similarly complaining of near accidents) and the general conclusion is that the button that activates cruise control is both unnecessarily super sensitive and poorly located so that it is engaged by the lightest touch of your left palm, base of your left thumb, or another finger as you move it across the steering wheel. Please note that the form below does not allow for numerous occurrences.

Car went into deep sleep mode after 12 volt battery malfunctioned. Car was completely disabled although it was fully charged. Ford dealership I took to had no knowledge of this ever happening, had no knowledge of vehicle having a 12 v battery, and claimed to of baver heard of any vehicle going into deep sleep mode.

The cruise control is activated by the slightest touch of the button. Running the heel of your hand over the button will activate it. The button acts like a screen touch rather than a button.

As I was driving to merge onto the freeway my screen panel said “safely stop now”, with a turtle logo and battery icon coming on. my car then came to a complete stop within a few seconds in the middle of the on-ramp leaving me stranded. I repeatedly tried to turn the car on and off to see if i could get it to accelerate again but to no avail. I had no time to pull my car over since it died immediately. I had enough charge on my battery and am not sure what could have caused this. I’ve seen that mustang Mach e’s have had previous recalls with a component overheating and am not sure if this may be the reason. After about 15 minutes I attempted to turn my car on again and it started with none of the same messages appearing. This is very unsettling as this could have led to a serious incident if I were on the freeway going at full speed with a sudden car stop.

Nothing has failed, but I've determined the Suspension in all Ford Mustang Mach-Es from 2021-2023, excluding the Mach-E GT Performance is flawed. At first I thought it was just unengineered and terrible, but i've come to the conclusion that it's possibly dangerous. Driving yesterday on a city street and the road had a slight transition from left to right and at that very place , the road also has a bit of a bump, i hit that during the slight transition to the right and the car bounced up and the rear end almost stepped out, putting the car sideways (It did not, but slightly faster or more of an angle change, it's very possible it would have). Again as I stated before, the suspension is underdamped for the weight of the vehicle and it's quite easy for it to get unsettled, heck even just coming out of a parking lot it can get unsettled. I'm afraid someone is going to find this out the hard way and someone is going to get hurt. I'd say this is akin to loading a 1/2 ton truck with 1 ton of cargo, it is illegal and really this suspension trying to handle the battery weight, plus the car and passengers, it's just not up to the task. As a Ford shareholder, it's not that I'd like to see Ford hurt. I'd like to see them fix this issue and actually engineer a safe suspension,a capable suspension for a vehicle that almost weighs 5K lbs.

The HVBJB (high-voltage battery junction box) subassembly in ALL Ford Mach-e vehicles has known defects with insufficiently robust main contactors that are known to fail under normal charging and driving conditions as outlined in NHTSA Campaign Number 22V412000. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes, as well as failure of other 12V systems due to inability to charge the 12V battery properly after contactors are damaged. Less catastrophic results can include failure to start, which can strand drivers and passengers in remote areas, bad weather conditions, and also cause loss of use for weeks due to delays in replacement parts and local dealerships needing equipment and training to effect removal/replacement of faulty unit with a new, more robust HVBJB.​ ​ My complaint is that Ford's recall under campaign 22V412000 is a software-only attempt to prevent future damage, and does not require the part(s) which are KNOWN to fail to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially stranding me in unsafe conditions unable to

Unknown: Continuous vehicle security system alarms that are going off day and night without any signs of intrusion. I have had the 2022 Ford Mach-E for over 4 weeks and the alarm goes off at least 2 times day and night.

I am randomly receiving the errors: "Front Camera Fault" "Pre-Collision Assist Not Available" Also, my cruise control no longer works while this error is active. Error will clear itself after a few minutes, but will still pop up from time to time.

The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while driving 20 MPH with the one pedal feature activated, the "one pedal drive fault, press brake to reduce speed" warning message appeared on the instrument panel. The contact depressed the brake pedal and the brakes failed to operate as needed. The contact coasted the vehicle to a stop and restarted the vehicle. Upon restart of the vehicle, several warning lights appeared on the instrument panel. The contact restarted the vehicle again as both the brake and electrical failures persisted. Due to the failure, the contact called for a tow; however, while waiting for a tow truck, the contact managed to restart the vehicle again and the vehicle resumed normal operation. The contact drove the vehicle home and then had the vehicle towed to the dealer the next day. A diagnostic test was performed which showed that the charging module needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 6,168.

The contact owns a 2022 Ford Mustang Mach E. The contact stated while driving approximately 65 MPH, the charging system warning light illuminated and informed the contact that the battery was not charging correctly. The contact drove back to her residence however, when she plugged the vehicle into the charging cable, she saw another warning light that stated that the battery was not charging to full capacity. The contact stated that she started to notice a drop in drivable range with the vehicle. The contact drove the vehicle to a dealer who diagnosed that the charging port had loosened wires that needed to be replaced. The contact was advised that the part for the repair was on a national back order. Additionally, the contact stated she was experiencing manufacturer installed GPS and mapping failures which led to several wrong locations being mapped. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 5,600.

Power steering went out including 10+ error / fault codes displaying on the dash on the vehicle after planned having vehicle towed but was back to normal after a restart. Exiting the parking lot at a low speed power steering failed again resulting in a low speed crash. After having it towed to dealership they reviewed software on the vehicle seeing vehicle has has fault codes and module errors for 3+ months on their Ford telemetries cloud system showing module and system errors every other day. Dealership asked if I ever got notice via vehicle or app about these errors which I never received. Ford Legal was notified and said vehicle did have a possible Bluecruise recall and nothing wrong with vehicle without having a Ford Engineer viewing the vehicle. My dealership still said cloud system showed all these errors which didn't seem be an issue to ford. My insurance said they'd make repairs but if my dealership said vehicle isn't safe they recommenced fix what is needed which Ford said 0 issues.

Faulty high voltage battery junction box NHTSA Campaign Number: 22V412000

The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.​ ​ My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions una

THE BATTERY ENERGY CONTROL MODULE RECALL SOFTWARE UPDATE WAS COMPLETED ON MY VEHICLE ON SEPTEMBER 22ND 2022 AT 1203 PM AT GOSCH FORD OF HEMET. UPON LEAVING AROUND A MILE DOWN THE ROAD I WAS DRIVING AROUND A CORNER. WHILE IN THIS CORNER MULTIPLE THINGS HAPPENED AT THE SAME EXACT MOMENT. MY TRACTION LIGHT MOMENTARILY FLASHED ALONG WITH A SERVICE WRENCH. VEHICLE SKID PARTIALLY OFF-ROAD INTO THE DITCH. I LOST CONTROL FOR A BREIF MOMENT BUT WAS ABLE TO GAIN CONTROL BEFORE CRASHING. MY SPEED WAS DRASTICALLY REDUCED TO ABOUT 1/3 OF ITS NORMAL POWER. THE VEHICLE WOULD STILL DRIVE JUST MUCH SLOWER. UPON THIS HAPPENING I IMMEDIATELY TOOK MY VEHICLE BACK TO THE DEALERSHIP. THIS RECALL WAS VERY VAGUE. WHEN I WAS AT THE DEALERSHIP I INITIALLY ASKED THE FORD SERVICE SALESMAN DANIEL VENTURA IF THIS SOFTWARE CHANGED ANY ASPECT OF MY VEHICLES PERFORMANCE. HE THEN READ THE RECALL LETTER AND SAID IF IT DID IT NORMALLY WOULD SAY IT EITHER IN THE RECALL ITSELF OR THE LETTER FORD SENDS YOU THEY WOULD NORMALLYSAY IT IN IT. IT DID NOT MENTION THAT WHILE DRIVING THRU A CORNER IF YOU LOOSE POWER IN THE CAR DUE TO A BATTERY CONTROL MODULE FAILURE THAT YOU MAY LOOSE TRACTION AND LOOSE CONTROL OF THE CAR MOMENTARILY. THIS IS A VERY UNSAFE DRIVING CONDITION. FURTHERMORE WHEN I LEFT THE DEALERSHIP THE CAR DROVE DIFFERENTLY. IT SEEMED LIKE THE HORSE POWER WAS ABOUT 5-10 HP LESS THEN WHEN PURCHASED. IT FELT A LITTLE WEIRD TO GET USED TO DRIVING DOWN THE ROAD SINCE IT HAD A LITTLE BIT MORE PUSH THEN BEFORE. I

While driving a warning message in red was displayed on the driver display indicating that the frunk(front trunk) hood was open and that the emergency frunk release had been activated. I pulled over and stopped and got out and closed the frunk hood. I continued driving and upon braking, the messages appeared again. This time I opened the hood and discovered that a folded hard-sided bag that was in the frunk had slid up against the emergency release button with enough force to trigger the emergency release.

To whom it may concern, Today I washed my car for the first time. My brand new Mach-E that I purchased 2 weeks ago. While going through the car wash the charging port opened up and got soaked with soap and water. This effects the vehicle charging capability and cause an electric issue to the car.

The contact owns a 2022 Ford Mustang. The contact stated while pulling into a parking spot at approximately 2 MPH and had not yet placed the vehicle in park, the vehicle had an unintended acceleration. The contact stated no warning light was illuminated. The vehicle crashed into a light post, ran over the post, and crashed into a back of a building. The vehicle had damage to the hood, grill and bumper and also to the undercarriage. The contact said he had not suffered any injuries. The police were on the scene and filed a report. The contact had the vehicle towed to a collision repair shop. The vehicle had not been diagnosed by a dealer or independent mechanic. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V333000 (Vehicle Speed Control, Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 7,500.

Brought Mach-E into dealership on 8/31 for recall on battery. Recall is corrected via a software update the can had not applied on its own after the last month. Car was serviced in about 2 hours and returned along with paperwork stating the recall was applied. Upon entering the car a new warning light was illuminated showing the software update was not yet complete. I assumed this just needed some more time to finish so the vehicle was driven home. Once home I used the messages on the center display to apply the update now. After about 20 min the first failure indicated the update was not applied because prerequisites were not met. A second attempt to apply the update was made and failed again. The failure clearly states it was not applied and that the update was intended to fix the specified recall. The car was immediately returned to the dealership with the error light still on at which point the service manager starts saying he’s sure they applied it but maybe the car didn’t take it. After some review the dealership they say they think the error is a conflict between the dealerships update and the over the air update systems but they believe it was actually installed even though the car says it failed. Due to other problems I’ve had at this dealership and the conflict of information at hand I don’t really have any way of knowing if this was properly applied. The dealership has asked to wait and check on it later to see if the errors continue.

Vehicle had an unintended acceleration resulting in crash in a parking lot.

Adaptive cruise control fault, pre-commission sensors not working, anti-lock break fault, restraint fault, tire pressure fault, dash turns off while driving which makes unable to see speed driving.

Recall for this Mustang MachE. Unable to update software. This is a safety item and the intended fix is implemented by the vehicle owner. Took vehicle today to the Lake Geneva Wisconsin Ford dealership on 08.03.2022. Appointment made in advance. Ford service representative stated that it would take at least a half day. Appears no one has been trained on implementation on corrective actions. Other issue with navigation.

I was pulling into my garage, steering with my left hand, making a slow, tight left turn from the drive way into the perpendicular garage. As the steering wheel turned, I believe my left palm hit the cruise control button and activated the adaptive cruise control. The vehicle suddenly accelerated toward the house without warning. I slammed on the brakes in response, tossing my wife forward and then back into her seat. When I looked at the dash immediately following the stop, the cruise control image was displayed showing the range keeping bars. There were two conditions present that should have prevented the cruise control from accelerating. First, the tight turn of the wheels to the left should have prevented acceleration and two, the house directly in front of the adaptive sensors should have said "HEY! There's a big object right in front of me, we should probably stop, not speed up!" A GIF video from my surveillance camera is attached to this report showing the incident.

This incident occurred on July 15th 2022. The dealership, Koons Falls Church Ford, located in Falls Church VA, sold us a car with an active recall on it. About 3 days after the car leaving the lot, the service department contacted us about a recall notice that needed to be resolve via software update. This issue could lead to the entire car losing power while in motion, recall number 22V412000. This information WAS NOT disclosed to us at any time during the sales process, and we did not find out until later that evening when looking for accessories online. VIN: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The High Voltage Battery Junction Box (HVBJB) in ALL Ford Mustang Mach-E vehicles has known defects with faulty main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22S41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes...and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can strand driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty High Voltage Battery Junction Box (HVBJB) with a new one. ​ My complaint is that Ford's recall notice 22S41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are known to fail to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially stranding me in unsafe con

The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable

The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with under-designed main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22S41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, power brakes, and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can strand driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed components capable of meeting safety and normal usage requirements of Mach E owners.​ ​ My complaint is that Ford's recall notice 22S41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well a

2 times we have had an incident in which the vehicle at a slow speed when parking or switching between drive gear and reverse gear. The vehicle suddenly accelerates forward and the driver has to engage the brakes manually very firmly to prevent an accident.