Page 7 of 9 · complaints 301–350 of 444

2018 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →

Electrical System
Filed Aug 29, 202378,879 milesGA

The contact owns a 2018 Ford Fusion. The contact stated that while reversing at approximately 5 MPH, the transmission unintendedly shifted into park(P). Additionally, the contact stated that he became aware that the shifter cable bushing had detached after not being able to start the vehicle. The shifter cable bushing was attached, and the vehicle was able to be started. The brakes, engine, and battery warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 78,879.

Engine
Filed Aug 28, 2023IN

Coolant leak into 4th cylinder head causing rough idle. Repair shop changed plugs and coil, and stated there was coolant in the cylinder. Stayed this is a known issue with Ford Fusion but no recall. My car only has 72000 miles.

Visibility/Wiper
Filed Aug 26, 2023PA

While driving on PA Turnpike westbound, in the rain, my windshield wipers suddenly stopped working. THANKFULLY, I was in the far left lane and able to pull off to the shoulder safely. Once rain stopped, I was able to take my car to my mechanic. Stated that my cars windshield wiper motors both failed AND melted, causing them to stop working.

Engine
Filed Aug 25, 2023FL

There was a recall on my vehicle but I was never notified. When my car started having problems i was told i needed to purchase a motor. I took my car to the dealership Stivers Ford in Montgomery, Alabama and they performed a diagnostic which showed that there was a coolant leak due and my short block needs to be replaced. They said the recall would not be used because it is passed the date. This is putting the safety of myself and my children at risk. I need assistance with these repairs as I cannot afford an $8,000 repair fee. I called customer relations and was told that they would cover the charges but come to find out a week later after several attempts to reach customer relations, I was told that the agent closed my case. The agent did not call me to say anything. Please help

Engine and Engine Cooling
Filed Aug 24, 2023122,000 milesIL

The contact owns a 2018 Ford Fusion. The contact stated the check engine warning light illuminated and the vehicle hesitated while attempting to accelerate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall on the VIN. The approximate failure mileage was 122,000.

Engine
Filed Aug 19, 2023AR

My car overheated due to a head gasket leak, which released coolant into the piston cylinders, causing the engine to overheated, resulting in engine block damage. My car almost blow up!!!! This is a lawsuit against fords ecoboost engines. They need to pay for this fully!!

Engine
Filed Aug 15, 2023NJ

I usually use an automatic starter to start my car so I did not notice when starting the car that it was shaking for a good 30 seconds after starting the engine until one day I got in my car and started it normally the whole car shook for about 30 seconds then stopped and the check engine light came on. I was on my way to dinner driving on the parkway and my engine started to over heat and I could not accelerate. I pulled over and googled what to do when your dashboard says "engine coolant over temperature" , So I rolled down all the windows and blasted the heat. After ten minutes when the engine cooled off I tried to acclerate slowly and the car would not accelerate. I had to leave my car on the side of the road to let it cool down for hours, I went back to get it two hours later. Thankfully driving slowly I made it off the parkway and managed to get the car to a local shop. They informed me that the coolant had leaked into the engine causing the engine to fail and it needed to be replaced. I began looking into it and found that there was a recall on all 2014-2018 ford fusions for that exact issue. I called the dealership, and they of course tried to make it seem like it was my issue and I needed to have it towed over so they can look at it. The dealership has been absolutely no help for a faulty engine, If I didn't do research and look into the current lawsuit against the company they would have made me pay for the brand new engine $7000+. They are fixing the engine for no

Engine
Filed Aug 11, 2023100,568 milesFL

I was not informed of a recall. I started having issues with my engine about 4 months ago, it stopped on me in another city and state Montgomery, Alabama. I currently live in Pensacola, Florida. I have not been able to afford a new engine. I am a single mother on one low-income. I sent my car to a ford dealership and was told that i need a new short block on my engine due to the coolant leak. Well come to find out there was a recall that I was unaware. Now Ford will not cover my repairs at all. They stated the recall was over in November 2022. Now I contacted customer relations on Friday 8/4/2023 and was told they could fix it and I was awaiting a call from the agent that was assigned to my case and never received a call back. I called everyday three times a day for about a week for a supervisor to tell me on Thursday 8/10/2023 that the agent closed my case. I was not notified at all even after being told multiple times that customer relations would cover the repairs. All I am asking is for the car to be fixed. I would like for someone to contact me

Engine
Filed Aug 3, 2023116,295 milesGA

The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to drive to the residence. The contact connected an OBD reader to the vehicle and retrieved a diagnostic code that indicated that cylinder #2 had misfired. The contact stated that he replaced the spark plugs himself; however, the failure recurred two days later. The contact stated that the vehicle was not drivable. The vehicle was towed to the local dealer, where it was diagnosed that the compression had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 116,295.

Back Over Prevention
Filed Aug 1, 202368,000 milesOH

The contact owns a 2018 Ford Fusion. The contact stated while reversing, the back-over prevention camera went blank. The contact shifted into the drive and the screen started rebooting independently. The contact stated that after turning off and restarting the vehicle, the instrument panel started flashing with the radio inoperable message displayed. The vehicle was diagnosed, and the contact was informed that the back-over prevention camera was not activated. The contact checked the fuse, and the fuse was properly secured. On another occasion, while the contact was reversing, the back-over prevention camera went blank, causing the contact to nearly strike a pedestrian. The dealer was contacted and made aware of the failure. The contact was informed that there was no recall associated with the failure. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The manufacturer confirmed that there was no recall associated with the failure and the contact provided information on how to reset the software. The contact stated that the software reset failed to fix the issue. The failure mileage was 68,000.

Engine
Filed Jul 31, 2023VA

In July 2023 my vehicle started to display a shudder upon start up. The check engine light came on. I took the vehicle to my local mechanic who informed me that there was a cylinder 1 misfire. The spark plugs were replaced. Approximately one week later the engine light came on and I took the car to the local mechanic.. The mechanic said cylinder 1 was again misfiring. The mechanic examined the engine and determined that the newly installed spark plugs were corroded due to engine coolant leaks. I was advised that Ford Motors issued TSB 22-2133 for this problem recommending an engine replacement. I took the car to the local Ford dealership for a diagnosis. The dealership informed me that the engine coolant was empty and that the engine needed to be replaced and cited the TSB. Research showed that Ford Motors has known of this problem affecting the 2.0L EcoBoost engine for many years but has not taken steps to discontinue manufacture of the type of engine affected and continued to use it in other models and year vehicles. The sudden loss of engine coolant and resulting catastrophic engine loss is a serious safety issue where a vehicle, if continued to be driven, could overheat, catch fire or cause a serious accident if occurring on a highway at speed. Ford Motors should issue a recall of this engine and replace them in all affected vehicles. Presently, Ford will only replace the engine if after the problems occur and at the consumer's expense. Ford knowingly manufactured, used,

Engine
Filed Jul 31, 2023127,000 milesFL

The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to a certified mechanic who after 3 days diagnosed and determined there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact spoke with the dealer and was informed that the failure was a known issue; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,000.

Engine and Engine Cooling
Filed Jul 31, 2023129,000 milesCA

The contact’s son owns a 2018 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle decelerated while the accelerator pedal was depressed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that coolant had leaked into the engine, and the engine needed to be replaced. The vehicle was not repaired. An undisclosed dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall. Additionally, the mileage had exceeded any extended warranty coverage. No further assistance was provided. The failure mileage was approximately 129,000.

Engine
Filed Jul 31, 2023105,669 milesOH

The contact owns a 2018 Ford Fusion. The contact stated while driving 35 MPH, the engine started to misfire. The contact stated that the check engine warning light was illuminated. The contact turned off and restarted the vehicle and was able to continue driving to her destination. The contact stated on July 28, 2023, while driving 35 MPH and depressing the accelerator pedal, the vehicle failed to exceed 35 MPH. The contact parked the vehicle because the vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 105,669.

SuspensionCrash
Filed Jul 29, 2023CA

My vehicle axel and suspension broke while driving vehicle hit driver side curb while in turning left lane at the intersection during the green light to avoid another vehicle driving unsafe. Hitting a curb should not have cause vehicle axel and suspension to collapse. This could have caused major accident because vehicle behind me could have ran into the rear end of my vehicle while in the turning. Also particles were falling from underneath the vehicle while trying to get vehicle over to the far right lane out of the way of other vehicles.

Engine
Filed Jul 27, 2023NC

Bushing that controls the shift gear pops out I am aware that other fords have a recall for this yet this one is absent from your list

Engine and Engine Cooling
Filed Jul 24, 2023124,000 milesOH

The contact owns a 2018 Ford Fusion. The contact stated that while driving uphill at an undisclosed speed, the check engine warning light remained illuminated with the engine temperature gauge showing that the engine was overheating. The vehicle was taken to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 124,000.

Engine
Filed Jul 24, 2023AL

I purchased a 2018 Fusion in January with 118k miles. 6 months later the engine light came on sometimes it wouldn’t start. Misfires can cause fires and it was absolutely chugging gas. Took it to ford they diagnosed coolant intrusion and said I need the new updated cylinder block. Wasn’t covered under my extended power train warranty I had with the car and it was almost a $9000 fix. I’ve got a lemon on my credit now and ford needs to recall or compensate to this asap

Power Train
Filed Jul 20, 202359,000 milesTX

The contact owns a 2018 Ford Fusion. The contact stated that on several occasions while shifted into gear, the vehicle failed to respond as needed. The contact stated that the parking brake warning light flashed and remained illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact stated that the VIN was not under recall. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 59,000.

Engine
Filed Jul 5, 202359,860 milesTX

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact self-inspected the vehicle and noticed that the coolant level was low. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Southfork Chrysler Dodge Jeep Ram (17725 South Fwy, Manvel, TX 77578); however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 59,860.

Engine
Filed Jul 5, 2023OH

Engine stalling while driving and stopped, excessive coolant consumption, hard start, white smoke from exhaust. My vehicle has stalled while driving on the highway at 70mph with my 7 year old child in the car with me, my vehicle has also stalled while sitting at a red light or stop sign, this puts myself, my passengers and other vehicle at risk of an accident. I called the dealership today to inquire about my issues and was told there was a FORD customer satisfaction report that was put out on the issues I was having, I Googled the issue and found the 21N12 or 19B37 which expired in November 20, 2022 or 84, 000 miles. The dealership suggested I reach out to Ford. I did this today (7/5/23) spoke with CSR Jerrica who stated there was nothing they could do. I never received the notice regarding this issue and also was told they use a 3rd party to send those out. My engine light came on over the weekend along with the wrench light. I have mentioned the stalling to the FORD dealer previously who stated there were no lights on and could not get the car to recreate the stalling so nothing was mentioned or done. They are now saying since I have issues this falls under the expired customer satisfaction they issued.

Power Train
Filed Jun 6, 2023114,817 milesNV

Overheating message displaying. For safety the car has a low power mode and it activates. Let’s vehicle sit for 20 mins. Adding coolant lifted the hood container appeared to be empty. Purchasing the ORANGE! coolant auto zone suggested. Added and started vehicle LOAD noises and car overheated again after 1 min. Paid my extended warranty silverrock for diagnostic so many times because this car have been nothing but issues but this overheating issue and belt situation is on going. The gauge isn’t holding pressure. Takes to shop everytime and maintains maintenance. I can provided all documents from the shop visits. My car is safe according to everyone else but I don’t feel safe I’m paying for a car that barely works. It’s always in the shop. Not fair.

Engine
Filed Jun 6, 2023NV

Radiator failure. Causing engine to shut down. Check engine light appears.

Power Train
Filed May 31, 2023117,000 milesNC

The contact owns a 2018 Ford Fusion. The contact stated that while parking, the vehicle failed to shift to the drive position. The contact opened the hood and pushed the cap back on the bushing. While driving, at an undisclosed speed the vehicle stalled. There were no warring lights illuminated. The contact called the local dealer where it was diagnosed transmission bushing cap detached. The vehicle was repaired. The manufacturer was contacted, who provided case CAS-43077151-Q4R8H4. The failure mileage was approximately 117,000.

Wheels
Filed May 30, 2023SC

Lug nuts are swollen and lug nut wrench does not fit on lug nuts. Had to get special tool to remove flat tire and replace lug nuts

Engine
Filed May 26, 2023MD

My engines been leaking radiator fluid and I was told there was a recall on the engine block because of this issue. I went to ford and they said they had a recall on it but they didn’t tell me that it expired. Even after I was scheduled for an appt I had to get a flex location to diagnose it and they said that the recall for it expired and they couldn’t do anything about it. Before I took it to ford I took it to 2 car repair shops and they told me the same thing that it was the engine block.

Steering
Filed May 23, 2023CA

While navigating a corner, suddenly vehicle became difficult to steer, numerous warnings became came active on dashboard for Steering Assist Failure, AdvanceTrac Failure, Hill Start Assist Failure. A collision into a ditch was narrowly avoided.

Engine and Engine Cooling
Filed May 22, 2023126,000 milesWI

The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH, the check engine warning light illuminated, and the vehicle started to misfire. The contact was able to drive to his destination. The contact stated he added coolant to the coolant reservoir. The contact took the vehicle to an independent mechanic and was informed that the hub gasket was leaking coolant fluid into the engine, causing the engine to overheat. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 126,000.

Power Train
Filed May 19, 2023122,000 milesMS

The contact owns a 2018 Ford Fusion. The contact stated that on several occasions, multiple attempts were needed to shift the gear shifter out of park(P) after starting the vehicle. The wrench warning light was illuminated. The contact stated that the failure persisted, and the vehicle became inoperable. The vehicle had not yet been taken to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 122,000.

Engine
Filed May 16, 2023CO

Misfires, overheating, Coolant leaking into cylinders

Engine
Filed May 10, 2023GA

I purchased my car in September 2018 and I have brought my car in for many service problems within the first year alone. I now have a broken flywheel or flex plate, and my car is under 5 years old. With the amount of repairs I have done to my car it is as if I bought a used car. I am the first person to drive my car as it was purchased brand new.

Fuel System, Other › Kinetic › Flywheel,bearings
Filed May 8, 202380,000 milesGA

The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle and driving from a complete stop, the vehicle made abnormal rattling sounds. The contact stated that the failure ceased while driving 40 MPH however, the failure recurred while driving below 40 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the flywheel was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

Engine
Filed May 7, 2023MO

Check engine light came on and then the vehicle overheated. The vehicle started to lose power and I had to pull to the side of the road, on a busy highway. I let the car cool down and drove it to a gas station a mile away, it drove incredibly roughing, had a thick, white smoke coming from the tailpipe and coolant was low. It was then towed to a Firestone in the area. They could not diagnose it properly, so I was then towed to the nearest Ford Dealership. Codes P0217, P0302, P0316, P1285 Advised P0302 was a misfire in Cylinder 2, pulled the coil and plug and found coolant in the cylinder. Ford quoted me $10,400 to replace the entire engine assembly with a long block, said there were no recalls for this issue even though it's common and that my car was no longer under warranty.

Engine
Filed May 3, 202378,000 milesFL

The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to accelerate while depressing of the accelerator pedal, with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that coolant was leaking into the engine cylinders. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer later was informed that the vehicle would not be covered under warranty or recall. The vehicle was not repaired. The failure mileage was approximately 78,000. The consumer stated the vehicle had a coolant leak in the engine which caused corrosion and other damage to the engine.

Engine
Filed May 1, 2023MI

2018 FORD FUSION. CONSUMER WRITES IN REGARD TO ENGINE BLOCK ISSUES. UPDATE 07/06/2023- Consumer states: " This is my second letter to the National Highway Traffic Safety Administration (NHTSA) to address the neglect by FMC, its attorneys and dealerships to resolve a defective 1.5L Eco­ boost engine. With recent media addressing the detrimental errors of governing agencies, whistleblowers missing submarine with reports of safety issues, and so much more, I believe you know Ford Motor Company needs to do the right thing and accept their responsibility, address the repair, replacement and financial compensation necessary to the American people. This is not an issue to make more lawyers wealthy, although they need to get paid, it's an issue that can contribute to the healing a nation, one step at a time. Please respond to myself at the above address, and my attorney for resolution." Enclosed: June 09, 2022 - FMC Letter - Customer Satisfaction Program 19837 June 09. 2022 - FMC Letter - Customer Satisfaction Program 21N12 April 17, 2023 - Letter to FMC - with multiple cc May 10, 2023 - State of Michigan. Office of the Attorney General, Consumer Protection Oiv1s1on May 17. 2023 - State of Michigan, Regulatory Monitoring Division May 18, 2023 - State of Michigan, Attorney General, Consumer Protection Case letter May 24.2023 - State of Michigan Office of Investigative Services Case letter

Engine and Engine Cooling
Filed Apr 28, 2023100,556 milesIL

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 30 MPH, the vehicle started to shudder with a large cloud of bluish smoke coming from the exhaust pipe. The contact stated that the vehicle was also shuddering and idling rough when started. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed, and the mechanic retrieved DTC: P0304 and determined that there had been a misfire in cylinder #4. The dealer recommended that the spark plugs be replaced, and the fuel system cleaned. The vehicle had been repaired. The contact stated that the failure had reoccurred and returned the vehicle to the same dealer who diagnosed and found that coolant had intruded into the engine block and recommended that the engine be replaced. The contact researched online and related the failure to manufacturer Customer Satisfaction Program: 21N12 Coolant Intrusion (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 100,556. The consumer stated the vehicle is no longer in her possession.

Engine
Filed Apr 27, 2023MI

Engine failure as described in TSB 22-2229, confirmed by local Ford dealer (Bill Brown Ford in Livonia, MI). This issue is not a normal wear & tear issue, it is a combination of Design & Manufacturing flaw (known by Ford) however Ford Warranty will not provide me with any financial assistance for the repair. An engine should never have the wall between the piston cavity and cooling cavity break down ever. This issue should be under a recall. This failure could easily have taken place on the interstate at night leading to immediate side of the road situation and very nearly did since we were to take a trip several states away the next day.

Power Train
Filed Apr 21, 2023TX

Car stopped in the middle of parking lot while i was trying to park in moving traffic. I was almost hit by another car. Transmission gear was stuck, gear didn't shift, gear moved by itself to park. Car wouldnt move. Transmission hesitates and jerks while driving

Engine and Engine Cooling
Filed Apr 20, 2023137,000 milesKS

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 55 MPH, she observed that a cloud of white smoke was coming from the exhaust pipe. The contact stated that the vehicle lost motive power and stalled; however, the engine started to misfire, and the vehicle was shaking abnormally. The contact stated that a message that the engine was overheating was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into cylinders #1, #2, and #3. The dealer determined that the short block needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer had been informed of the failure. The contact was informed by the manufacturer that the failure was related to Customer Satisfaction Program: 21N12 - Coolant Intrusion (Engine and Engine Cooling) and that the repair had been a one-time free repair. The failure mileage was approximately 137,000.

Engine
Filed Apr 19, 2023151,981 milesOH

The contact owns a 2018 Ford Fusion. The contact stated while driving 60 MPH, the powertrain malfunction warning light illuminated. The contact stated that the vehicle started overheating. The contact pulled over and turned off the vehicle. The vehicle was towed back to the residence. The vehicle was then towed to the dealer and the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provide no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 151,981.

Engine and Engine Cooling
Filed Apr 18, 2023109,000 milesAR

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that engine coolant had leaked into the cylinder #3, causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was no longer eligible for the Extended Warranty Coverage. The failure mileage was 109,000.

Wheels
Filed Apr 18, 2023NH

The caps on the lug nuts fall off then the lug wrench does not fit, and the caps twist and now the dealer is charging me add to get then off, and usually I have to pay for some and it just happens again and again.lug nuts are 15.00 each.

Wheels
Filed Apr 18, 2023IN

Replacing tires for the first time in this vehicle & all lug nuts on each tire is swollen. Reached out to Ford & they advised to file a complaint as my vehicle is not recalled for this at this time but there is a recall for swollen lug nuts under 22S59

Power Train
Filed Apr 17, 2023VA

The contact owns a 2018 Ford Fusion. The contact stated that the vehicle failed to start soon after refueling. Additionally, while stationary and while driving at various speeds, the vehicle would hesitate or stall upon depression of accelerator pedal. The contact also stated that the powertrain warning light would intermittently appear on the instrument panel. The manufacturer was notified of the failure and the contact was informed that there were no open recalls on the VIN. The vehicle was not repaired. The failure mileage was unknown.

Engine
Filed Mar 29, 2023110,000 milesKY

The contact owns a 2018 Ford Fusion. The contact stated that while operating the vehicle, there was a sound of liquid present inside the dashboard. The vehicle was taken to the local dealer who diagnosed that engine coolant was present inside the engine cylinders and the engine short block needed to be placed. The engine short block was replaced but later the vehicle began to drive sluggishly and would not properly accelerate. The vehicle was taken to a second dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 110,000.

Fuel System, Gasoline
Filed Mar 27, 2023NC

The contact owns a 2018 Ford Fusion. The contact stated that while starting the vehicle and shifting into reverse(R), she was unable to shift between gears. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed that the under hood shifter cable bushing needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the vehicle was taken back to the mechanic for routine oil change service; however, while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken back to the independent mechanic, where it was diagnosed that the canister purge valve (CPV) needed to be replaced. The contact stated that the part was replaced; however, the vehicle stalled after being refueled. The vehicle was taken back to the mechanic, where the failure could not be duplicated. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failures and confirmed that the VIN was not included in NHTSA Campaign Numbers: 18V735000 (Fuel System, Gasoline) and 22V413000 (Power Train). The manufacturer advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was unknown.

Engine
Filed Mar 18, 2023GA

Since 2021 we have had problems with the car. The car started smoking and cutting off for some known reasons. We contacted Vidalia Ford known also as Paul Thigpen where the car was purchased. There have been numerous attempt to get the car fixed by Paul Thigpen and we will get the car out the shop and take it back. The car is jerking, still cutting off, and car smoking. Told us that was normal for that car to smoke. We was told by Paul Thigpen that we needed a motor in the car. All of a sudden after this car Fusion car motor have been broken down numerous time. We are told that Ford Corporation would not send a new motor for the car. We have went to pick up the car on one occasion and started the car up and it was smoking like it was on fire. All the techs ran to the car because they thought the car was on fire. We have called Ford Corporation to speak to someone in their Consumer Affairs office. Asked us to take it to another Ford Dealership in Dublin, GA and they told us we needed a motor and they will get the motor in a few days. These people calls and say the same exact thing Paul Thigpen tech stated that Ford would not send the motor. When we got the car back, it's still jerking and smoking. The techs fails to put in notes that Ford Corporation fails to fix the vehicle. Now the vehicle is sitting in the yard and we are making payments. The oil is leaking from the motor. I reported it to the Better Business Bureau and Ford failed to respond. The Better Business Bureau sta

Steering
Filed Mar 16, 2023GA

The steering wheel has become loose and unstable. And was told my vehicle wasn’t on the recall list for the same problem as the other vehicles.

Unknown or Other
Filed Mar 16, 2023MO

The transmission jumps, doesn’t want to shift gears, revs up on its own. The recall for the fusions year models 3013-16 is the same thing my car is doing.

Equipment › Electrical › Infotainment › Software
Filed Mar 15, 2023NY

Android Auto is incredibly unresponsive to user input. Using a Moto G Power cell phone (~2 years old...no performance issues when not using Android Auto), the screen lags for 5-10 seconds between inputs, requiring the user to make many attempts to press the cars Ford Sync 3 Infotainment screen. This is forces the user to take their eyes off the road for way longer than is safe. The quality of Google and Android Auto is considerably worse than Ford's native Sync 3 system...frankly Android Auto is dangerous. Tried this with multiple cables, and even other phones, and in other Ford vehicles and it is just as unresponsive. I don't understand how something so unregulated (Android Auto) is permitted to be used natively in vehicles. I believe car infotainment systems are supposed to be using "Realtime OS's", and I highly doubt Android Auto is doing this.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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