2016 Ford Fusion complaints

I took my car to have recalls fixed. The next time I drove it after that my power steering shut off while driving. The warning lights for "Hill Start Assist Not Available" and "Service AdvanceTrac" came on. After some research it looks like I have the exact problem for recall 19S26. However when I called the dealership they couldn’t find the documentation if they fixed this or not on my vehicle. They said since it is not an open recall they do not have to fix it. Can you please open/reopen this recall for my vehicle so I can address this specific issue.

Backup camera does not work dealership has done absolutely nothing regarding this matter it’s been almost 8 months

When backing up the rear camera went to black screen and wouldnt display the rear view. Almost hit a pedestrian because they were directly behind the car. This problem happens sometimes and I am not sure how to replicate it except for putting the car in reverse and seeing if it is going to display the rear view or not. I need this recall to be completed ASAP, it has been released since October and I’m still having issues with it 6 months later and there is no fix for this?? Its just frustrating

The rear view camera on my 2016 Ford Fusion activates randomly while driving and displays blank or distorted images when the vehicle is in reverse. This is a known defect covered under Ford Recall 25SA9 / NHTSA 25v695, issued October 2025. I have contacted Koons Ford in Falls Church, VA multiple times requesting repair. The dealer stated the replacement part is only available for Mustangs. As of May 2026, Ford's own recall page confirms parts are still not available — over seven months after the recall was issued. I am driving daily with a malfunctioning safety system and no repair timeline. The camera issue creates a crash risk every time I reverse the vehicle.

The contact owns a The contact received notification of NHTSA Campaign Number: however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact stated that the rearview camera intermittently displayed a blank or distorted image.

The contact owns a 2016 Ford Fusion. The vehicle was serviced under NHTSA Campaign Numbers: 23V162000 (SERVICE BRAKES, HYDRAULIC) and 19V632000 (STEERING), but the failure persisted. A month after the recall repairs were completed, while driving at an undisclosed speed, the brake warning light was illuminated and blinked, and the steering wheel failed to function as intended. The contact used force to veer the vehicle to the side of the road. Once the contact was able to pull to the side of the vehicle, the engine was turned off. The contact called her boyfriend, who drove to the site of the incident and assisted the contact and pushed the vehicle to the residence. The dealer was contacted and at first refused to inspect the vehicle. The contact called the dealer again, and the dealer sent a mobile mechanic to the residence. However, no cause for the failure was found. The contact was informed that a diagnostic test would be performed on the vehicle. However, the contact would be responsible for the bill. The vehicle remained at the residence unrepaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds engine had overheated causing the vehicle to stall. The vehicle was taken to the local mechanic who was unable the determine the exact cause of the failure. The contact was informed of the manufacturer extend coverage regarding the engine coolant inside the engine cylinders. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 175,000.

The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera displayed a blank screen or the message “Camera not Available” intermittently. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. Several dealers were contacted. The dealers confirmed that the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 287,509.

The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image would sometimes appear blank and other times the image would flicker. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall The approximate failure mileage was 150,000.

The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera would intermittently function at times. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts to complete the recall repair were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 82,014.

The contact owns a 2016 Ford Fusion. The contact stated that while his wife was making a left turn, the steering wheel lost steering capabilities, and the vehicle did not steer as intended. The vehicle then ran into a divider on the four-lane highway and then came to a full stop. The contact did not sustain any physical injuries, but his wife sustained emotional injuries. A police report was filed. The contact's wife did not receive medical attention. The vehicle was towed to an independent mechanic, where the failure could not be replicated. The vehicle was then returned to the residence. The contact was notified, and the vehicle was taken to an independent mechanic, where the failure could not be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 206,000.

See attached document for complaint. In Oct I received letter (see enclosure) that there is a recall on my rear view camera. I’ve been waiting for Sam Galloway Ford in Ft Myers to call me to say they have parts to fix. I called them yesterday 3/9/26 and they didn’t have any idea about when this would happen. The manager suggested I write you. So can you help me? That letter came 5 months ago and it would seem like it would be time to fix the back up camera. I’ll appreciate an answer. Thank you.

The contact owns a 2016 Ford Fusion. The contact stated that the rear sensor for the camera was inoperable. The contact stated that unknown warning lights were illuminated. The contact received a notification letter of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 66,000.

CAR IS OVER HEATING AND ENGINE LIGHT ON. SAME ISSUES AS THE 2017 FORD FUSIONS RECALL BUT I WAS TOLD THE FIRE RISK FROM ENGINE COOLANT LEAKS AND ENGINE BLOCK HEATER FAILING DOES NOT COVER MY YEAR EVEN THOUGH THE ISSUES ARE COMPLETLY THE SAME.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that intermittently while reversing, the screen was blank. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.

For over a year my reverse camera is malfunctioning. Initially it seemed like hot days but now its almost all the time it is not working. In October it was recalled and I had my car serviced shortly after and was told they were expecting a resolution to it in December. Still no resolution.

The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera intermittently operated but was turning on and off. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 83,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R), lines appeared on the screen. The contact stated that over a while the lines on the screen became worse. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera image failed to display a clear image on the screen. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the rear-view camera displayed a black image while in reverse(R). The dealer was notified of the failure; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2016 Ford Fusion. While driving at an undisclosed speed, there was an abnormal knocking sound coming from underneath the hood. The vehicle was towed to a dealer to be diagnosed, and metal shavings were found inside the engine in cylinders #1 and #4. Additionally, oil was found on top of the pistons in cylinders #2 and #3. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 125,763.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while shifted in reverse(R) on several occasions, the rear-view camera did not operate as intended and the screen was black. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 51,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed a blank image. The message "Camera Unavailable" was displayed. The dealer was contacted and informed the contact that the recall part was only available for Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

I called way scarff ford to have the safety recalls taken care. Got my appointment, stopped the car off in the morning. They kept the car for 3 days and after the 3rd day they said everything is good to go. Go there in Auburn WA couldn't find my car. Took 4 people or including myself. Then it took another half hour to 45 min to find my car. Go get in the vehicle and something doesn't seem right. Everything still felt the same. I look under the hood and find that the the recalls for the cable bushing wasn't corrected so let led me to think that the other recalls were not completed. Befote calling ford corporate to have this issue taken care of we called [XXX] in enumclaw to have this taken care of. Since the car was at way scarff my car started to act funny. Lean idle, really rough idle vibration with now a code P0299 which is the underboost. I do not think they hooked the hoses up correctly. So now my car is acting really funny. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint.

The plastic part on the transmission melted. I had to get my transmission rebuilt. This has been a problem for many Ford vehicles with this engine type because who makes a transmission out of plastic!?

The steering gear went out causing the steering wheel to completely lock up. It’s costing thousands of dollars to repair. Not sure why this recall isn’t associated with my VIN number but other 2016 ford fusions. My car is in the shop now to be fixed and was quoted over 3k$

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel started to shake while driving at slower speeds, and the shaking ceased while driving at higher speeds. The message "Steering Fault - Service Now" was displayed. The vehicle was taken to an independent mechanic who diagnosed an ABS and power steering failure and determined that the power steering rack unit needed to be repaired. The independent mechanic scanned the vehicle and retrieved DTC: U0131, 87-48, C102D, 00-8a, and C200D, 49-08. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was notified of the failure. The approximate failure mileage was 104,000.

Severe coolant intrusion issue where coolant leaks into the cylinders, causing rough running, overheating, and potential engine failure. Very unsafe especially due to the fact the their were recalls on the 2017-2019 but not for 2016 models and ford refuses to replace the engine.ford reproduced a better block however my 2016 isn't covered. There signs of rough idling and a engine code for a failed coil . Replaced all coils and spark plugs just for the car to still ride rough with no warning signs. Ford knows themselves that there was a flaw in the making the recall for the 2017-2019(21N12) . This is a major issue considering several reviews or reddit consumers have encountered the exact issue at 100k miles and less. Even when I took my car to bill estes they only found a missfire due to coil. Nothing specified a coolant intrusion.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rear-view camera image was blank while reversing the vehicle. The vehicle was not repaired. The failure mileage was unavailable.

The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse(R), the rear-view camera became inoperable. The contact stated that the rear-view camera image failed to function properly, and the image was blurry. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to several dealers, where it was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 61,253.

I received a recall notice in October 2025 for the back up camera on my car. As of now, there is still no remedy. This puts me and others at risk of potential injury. I have waited patiently and still no solution. Can you help me?

My vehicle has multiple active safety recalls that remain unrepaired. I have already contacted the dealership and attempted to have these issues addressed, but I have experienced delays and a lack of response. The front brake hose recall presents a serious safety risk, as it could rupture and cause a brake fluid leak, leading to reduced braking ability and increased stopping distance. Additionally, the rear view camera recall affects visibility when reversing, as the camera may display a blank or distorted image.I have already filed a complaint with NHTSA regarding these unresolved recalls. One of the recalls currently does not have a remedy available, and the other has not been completed despite my efforts to schedule repairs.These unresolved safety issues put me and others at risk, and I am concerned about the lack of timely action to correct them.

I have concerns about the safety and proper installation of my child’s car seat. The seat is installed in the rear of the vehicle, however I am unsure if the lower anchors and tether system are functioning properly or securing the seat as intended. I want to ensure my child is fully protected in the event of a sudden stop or crash. Additionally, I am reporting ongoing safety concerns with my vehicle related to open recalls. The manufacturer has stated that certain repairs should be completed free of charge, but the dealership has delayed or failed to complete the repairs in a timely manner. These issues raise concerns about overall safety and risk to occupants, especially a young child. The vehicle and car seat are available for inspection if needed.

I took my car in to diagnose low coolant and white exhaust smoke on cold start. The technician said he "observed the presence of coolant inside the cylinder walls which can lead to "serious damage...corrosion...failure and wear and could seize up and told me to get a new engine or car. The vehicle component was inspected by an independent service center. No warning lights prior to failure. Other symptoms include low coolant, white exhaust smoke and runs rough condition especially on acceleration. Vehicle Condition Report (photos and videos) that shows you what our technicians saw today and includes any recommendations. The link to your report is: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Back-up camera shuts off during operation. Works intermittently and never for a full operation. This is a 2016 vehicle. Ford has be unable to remedy the situation. Camera has been replaced as well as software updates installed. No fix in sight.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera system displayed an unavailable error message. In addition, the contact stated that occasionally the rear-view camera displayed an upside-down image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

The contact owns a 2016 Ford Fusion. The contact stated that while in reverse(R), the back over prevention camera malfunctioned and displayed a solid black image or a distorted image. The contact stated that the failure created a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). The contact stated that the vehicle had experienced the failure listed in the recall, and that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 45,000.

My 2016 Ford Fusion SE had a prior safety recall repair in 2020 involving replacement of the steering wheel retaining/attachment bolt with a longer bolt. The bolt now appears to be loosening again. This seems like a recurrence or failure of the prior recall remedy. The dealer told me I had to pay out of pocket and ford corporate said the repair only had a 12-month warranty, but this is a steering safety issue involving the same recalled condition. I am concerned the steering wheel could loosen or separate from the steering column.

I was driving my car one day and as I was coming down the road the car jerked and picked up speed like on its on and I had to really stop abruptly to stop the car. I thought that was strange, I didn't have any warning lights or any indication that anything was going on I just thought it was weird, then like 2 days later as was driving the car would do this random jerk but again no lights on any indication anything was wrong so I went to work car seemed fine, got on the high way to go pick up my grand kid after work and when I signaled to change lanes attempted to accelerate to pass, the car just hummed and my speed started to diminish and I immediately coasted to nearest exit because I could not accelerate more than 15 mies, I coasted to a strip mall turned the car off waited til I thought the car settled for a moment and attempted to start the car and when I put the car in gear it jerked but as I tried to accelerate it just hummed and no speed overc15 . So I left the car got it towed the next day to another shop because any ford dealerships I called to see if I could tow for diagnostic test said they had extensive waiting period like one had weeks before they could look at the car. So I had it towed to another car lot who had a good business rating to be told that it seems to look like something had came loose from the transmission. That i may have to get it replaced, this car starts right up, didn't give me any indication of a problem and doesn't even have a hundred thousan

The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image was blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 133,218.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.

Transmission valve body w/solenoid, diagnostic

Rear view camera

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention screen failed to display the view in the rear of the vehicle, but only displayed a black, blue, or other solid color on the screen. The dealer was contacted, and it was confirmed that the repair was only available for Mustang vehicles. The manufacturer was not made aware of the issue. The failure mileage was approximately 99,000.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the back over prevention camera failed to operate as needed, with a black screen displayed. The failure prevented the driver from seeing obstacles behind the vehicle, creating a safety hazard. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 91,281.

BACKUP REARVIEW CAMERA A REAR VIEW CAMERA THAT DISPLAYS A BLANK OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH.

The contact owns a 2016 Ford Fusion. The contact stated that the back over prevention camera was flashing on and off with a blank image. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.

There is an issue with the reverse view camera screen is distorted and blurry. View is difficult especially when reversing.