2016 Ford Fusion complaints

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was most often inoperable. The dealer was contacted and confirmed that parts were not yet available for Ford Fusion vehicles. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera failed to properly display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

I would like to make a complaint for malpractice during a recall repair. I was notified on aug 4, 2026 that after the dealership did the recall 23S12 brake hose that during the test drive that my master seal and brake booster started to leak and needs to be replaced. They asked me if i have had any brake problems and we have not. They wanted to charge me over $1000. I declined because i had no issues prior to my vehicle going to them. They then stated they would complete the job for a little over $600. i declined. They said they reached out to Ford to see if they could cover the master seal and brake booster but they said FORD declined. However, they never asked ford. I have the OASIAS report verifying that information. They did not inform me that this is a saftey issue, they never said do not drive the vehicle, the documentation they gave me does not warn this is a issue. However, on the way home I realized I had no brakes. I assumed my vehicle would be in the same shape as i had it taken in and I would have brakes. I do not. I brought my vehicle to my home called the dealership who basically said unless i want to pay for the job in full i am on my own. I need help. I have the information on July 30 when they did the original inspection and they did a brake inpection and there is no mention of any brake issues. However, after the recall the inspection was done, they took a camera went into the brake booster and master seal. All of this was done with out informing us until it

I was notified of a safety recall regarding the back up camera going black or not working in October of 2025. The camera does not work and the cars design makes it hard to see out of the back window when in reverse. We have contacted the dealership several times trying to get it repaired but they always just say they don't have a solution. Not sure how to proceed and could use some help getting this repaired. We are coming up on a year of the notice.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to the dealer; however, the contact was informed that the part to repair the vehicle was not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The failure was a persistent failure. In addition, the contact stated that the vehicle was unsafe to drive. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rear-view camera failed to display a clear view image as intended. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

The brake booster vacuum pump coupler broke off of the vacuum pump and a piece of the coupler was left stuck in the camshaft. This caused the brakes to become very stiff and hard to push down to stop the vehicle. It wasn't inspected by anyone. No warning messages or icons appeared on the dash. Car had to be towed.

The dealer is saying that the car needs a purge solenoid repair or replacement as well as rear shocks. When I looked this up on a 2016 Ford fusion it states this is the most are one of the most common issues the purge solenoid the dealers trying to charge me almost $500 for this repair and I guess I’m reaching out to the Ford company itself or somebody that can help so my name is [XXX] and my phone number is [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Submitting safety recall that has not been addressed in a timely manner. Company still has no parts to repair safety issue that was formally identified almost 12 months ago. Issue was identified by driver prior to recall. Dealer continues to have no anticipated timeframe of when parts or reasonable repair will be available for identified safety issue despite calling every few months for more than a year.

The engine experienced a sudden failure that caused the vehicle to become completely inoperable. Prior to the failure, the vehicle exhibited intermittent hesitation, rough idling, and loss of power during acceleration. These symptoms began several weeks before the complete failure. No warning lamps were illuminated at first, but shortly before the breakdown, the vehicle displayed a check engine light and a “Service Engine Soon” message. While driving, the vehicle abruptly lost power and became unsafe to operate. I was forced to pull over immediately, which created a safety risk to myself and other drivers due to the sudden deceleration and inability to maintain speed in traffic. The vehicle would not restart afterward. A repair facility has confirmed that the engine has suffered a major internal failure and requires replacement. The estimated cost of repair starts upwards of $5,000. The vehicle is currently non‑drivable and remains available for inspection. The issue has been reproduced and confirmed by an independent service center. The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives. However, I have found multiple similar complaints from other owners reporting the same type of powertrain failure, suggesting a potential pattern or defect affecting safety.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a black image with the message “Please See Dealer for Repair" displayed, causing the vehicle to reverse into the rear of another vehicle that was also reversing. The contact stated that both vehicles were reversing at approximately 5 MPH. There was no reported injury or damages. The dealer was contacted and informed the contact that parts were only available to repair Mustangs. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed a blank screen. The message “Camera Unavailable” was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

The contact owns a 2016 Ford Fusion. The contact stated that while in reverse(R), the rear-view camera intermittently displayed a blank or distorted image. Additionally, the rear-view camera error message was displayed on the screen. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank screen or a distorted image. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); and associated the failure with the recall. The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera display a black screen. The dealer was contacted and confirmed that the part for the recall repair was not available. The manufacturer was made aware of the issue but was unable to provide a timeframe for parts availability. The approximate failure mileage was 85,000.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed a blank screen. Additionally, the rear-view camera error message was displayed. The vehicle was taken to the dealer, where it was diagnosed with an inoperable rear-view camera display. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were unavailable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.

The back up camera recall has been open since 10/2025 . I was backing up using the camera than it just went blank

The rearview is not working consistently and caused me to back into a pole.

The contact owns a 2016 Ford Fusion. The contact stated that while vehicle was in reverse(R), the rear-view camera displayed a blank image. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. The contact stated that while reversing, the rearview camera image displayed a black screen. The contact stated that the manufacturer exceeded a reasonable amount of time to perform the recall repair. A local dealer was contacted and confirmed that the recall remedy was unavailable. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 90,000.

The contact owns a 2016 Ford Fusion. The contact received a notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in Reverse, the rearview camera failed to display a clear-view image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2016 Ford Fusion. The contact received a recall notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while reversing, the rearview camera was inoperable. Additionally, the contact stated that while making a turn, the turn signal delayed to engage as intended. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,202.

The contact owns a 2016 Ford Fusion. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

My rear view camera hasn’t worked since October 2025 and I’ve had multiple incidents where I’m reversing and almost hit a pedestrian.. This is a big problem for me because im used to having my rear view camera.. I don’t understand why it’s taking so long to find a simple fix to this issue.. I’ve waited for almost a year and still nothing.. When will this issue be resolved?.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rearview camera displayed a black image intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received a recall notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

I own a 2016 Ford Fusion affected by Safety Recall 25SA9 (NHTSA Recall 25V695) regarding the rearview camera. I took my vehicle to an authorized Ford dealership on June 25, 2026, to have the recall repaired. The dealership confirmed that the repair procedure is currently available only for Mustang vehicles and that no repair is available for my Fusion. The dealership documented this on the repair order. I also contacted Ford Customer Relations, and Ford confirmed there is currently no confirmed ETA for the recall remedy. I am fully willing to complete the recall immediately, but I cannot do so because the manufacturer has not made the repair available for this vehicle. I am submitting this complaint because the manufacturer has been unable to provide a timely remedy for this safety recall despite my attempt to have the repair completed. I respectfully request that NHTSA review this situation.

Engine reached high temperature on July 2 2016 the results of which required the replacement of the radiator. Apparently there is a class action regarding coolant system issues for my vehicles 2.0L engine. The radiator failure may be the result of this issue. Engine overheated

The contact owns a 2016 Ford Fusion. The contact stated that while driving the vehicle at an undisclosed speed, the vehicle felt as though it were going to shut off unexpectedly. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the spark plugs needed to be replaced. The contact stated that after the spark plugs were replaced, one of the cylinders was misfiring. The spark plugs were replaced a second time, but the failure persisted. The vehicle was taken to another independent mechanic, where it was diagnosed that coolant intrusion into the engine had resulted in engine failure, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.

On April 25, 2024, my car broke down as I was driving. There were no warning lights leading up to it, and then all of a sudden, the check engine light started flashing, my temperature gauge spiked, and I was forced to pull over as the car barely responded to the gas pedal. When I got out, there was smoke coming out from under the hood, and just moving the car to get it towed better made the engine shudder and screech. At that time, the mechanic replaced the water pump, which appeared to solve that issue. But after that, between April and November 2024, my check engine light came on no less than 5 times. Each time, I took my car to the mechanic and they identified and fixed the code to the best of their abilities, but a few weeks later, the light would be back on again. They said the car might have an internal coolant leak and needed a new spark plug and ignition coil. Even after they replaced the spark plug and the ignition coil, I would also occasionally hear screeching sounds as I drove, or-- the longer this went on-- the car would shudder any time the engine was running. Finally, my mechanic told me that the internal coolant leak was something only the dealership could fix, so I took it to Ford, who evaluated the car and found an internal leak in cylinder 2. The only way to fix it would be to replace the entire engine, which I could not afford. The car has been sitting undriven ever since. If I'd been on the highway or driving at a faster speed when the engine suddenly cut

My Ford Fusion with the Ecoboost 2.0L 4-cyl engine has the design flaw that has the issue with a coolant to leak into the combustion chamber. Mine is in cylinder #2. The local dealer quoted $10K to replace the engine because it has the design flaw. I need this repaired because I need it to get to work. my 2016 fusion should also be covered by the recall.

Back up camera does not work and other electrical elements not working in conjunction with it

The contact owns a 2016 Ford Fusion. The contact stated that while driving 70 MPH, the vehicle suddenly lost power steering functionality and nearly crashed. The contact swerved and slammed on the brake pedal abruptly, causing the contact to strike the left side of the head against the upper side of the driver's side window. The contact sustained a headache, a bump and dizziness and sought medical attention. The power steering warning light was illuminated after the failure. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering assembly needed to be replaced. The vehicle was not repaired. The contact stated that the failure was associated with NHTSA Campaign Number: 19V632000 (STEERING). The contact resided in Wisconsin, which was one of the States listed in the recall. The manufacturer was notified of the failure and informed the contact that no assistance would be provided because the vehicle was not covered under warranty. The failure mileage was approximately 178,000.

See attached document for complaint.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was intermittent, however the failure was persistent during the winter months. The dealer was made aware of the failure, and the contact was informed that parts were unavailable to repair the vehicle. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message "No Coolant" was displayed on the instrument panel, and there was smoke coming from outside of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The independent mechanic made the contact aware of an undisclosed recall; however, the VIN was not included in a recall related to the failure. The vehicle was repaired. The manufacturer was notified of the failure. The contact stated that while reversing at an undisclosed speed, the rearview camera image was inverted and the rear passenger’s side of the vehicle crashed into an unoccupied vehicle. No warning lights were illuminated. The failure had occurred on several occasions. A police report was not filed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. A local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 99,000.

My backup camera does not work any longer. I have had several near-misses of collisions with both cars and people. Please make the recall fix available!! On the date of incident field, I just put the last time it happened. There have been multiple dates.

After hitting 100,000 mile my car electronics failed and caused my steering to fail and all other safety equipment like airbags and brokering system

For the past year, I have been dealing with a recurring check engine light on my Ford Fusion related to Diagnostic Trouble Code P0301 – Cylinder 1 Misfire. Despite multiple repair attempts by qualified mechanics, the issue continues to return, leaving me with mounting repair bills, lost confidence in my vehicle, and serious concerns about its reliability and safety. Every time the check engine light has appeared, I have taken my vehicle in for diagnosis and repair. Each time, I was assured the problem had been fixed. However, the repair would only last anywhere from a week to a month before the exact same code would return. I have now experienced this issue on August 8 2025, January 9 2026, April 20 2026, May 19 2026, and June 1 2026. I have paid to address the same problem, along with related repairs, five separate times. Even more concerning, my vehicle has broken down and left me stranded on the side of the road three out of those five occurrences. No vehicle owner should have to repeatedly face the same unresolved issue after spending significant money on repairs and maintenance. After conducting extensive research, I discovered that I am far from alone. I have found numerous reports from other Ford Fusion owners experiencing the exact same Cylinder 1 misfire issue, many of whom have also been unable to find a permanent solution despite repeated repairs. This appears to be a widespread problem affecting many customers, not an isolated incident. As a Ford customer, I expec

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rearview camera displayed a black image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received a recall notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part required to complete the recall repair was unavailable. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part required for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the rearview camera displayed a distorted image alongside an erroneous representation of object proximity, causing surrounding objects and vehicles to appear further away than they actually were. The dealer was contacted, and it was confirmed that the remedy was not available. The manufacturer was not made aware of the issue. The failure mileage was approximately 135,000.

The contact owns a 2016 Ford Fusion. The contact received a notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed a distorted image, with an unknown warning message displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the screen display started blinking, went blank, and the screen became inverted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 93,000.

The entire engine/motor

See attached document for complaint.

Recall letter was sent October 2025. It is now mid-May 2026 and Ford does not have parts available for this recall. That is not reasonable. The safety recall is nhtsa 25v695 for the rearview camera.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact stated that the rearview camera displayed a blank image. The approximate failure mileage was 100,000.

There is a problem with the purge valve causing my vehicle to rough idle and even cut off on me in the middle of traffic and even on the interstate. This issue is going on with a plethora of people with the same year make and model as me yet no recall has been issued. When I put gas in the car it won’t start for some time. If I’m not constantly pressing the accelerator the car will turn off by itself

We received the notice about this recall in October 2025, more than six months ago. In our estimation, this far exceeds the reasonable amount of time that should be allotted to a company before a fix needs to be available and completed. This is a serious safety issue, and we have almost been in accidents because of the lack of camera. Dealerships have brushed us off when we asked about the status of the recall, as though it was unimportant. Is there anything we can do light a fire under Ford, or to force them to provide a replacement vehicle for us? Thank you,

The recall for the backup camera has been open since october with no remedy. This seems like an excessive amount of time and is giving me trouble selling my vehicle. How long is the manufacturer given to remedy the issue?