Page 26 of 34 · complaints 1,251–1,300 of 1,655

2016 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Power Train
Filed Mar 26, 2020IL

WHEN SHIFTING FROM PARK TO 1ST GEAR HAS A HESITATION AND SHAKES THE WHOLE CAR WHILE THIS IS A BIG CONCERN I TOOK IT TO 3 DIFFERENT FORD DEALERS AND THEY TOLD ME THAT THERE WAS NO FIX OR IT WAS NORMAL OR THE PROBLEM COULD NOT BE DUPLICATED I HAVE NOW BEEN STUCK WITH THIS VEHICLE THAT IS NOW OUT OF WARRANTY AND NOTHING I CAN DO WITH IT CAUSE FORD WON'T FIX THIS PROBLEM

Engine
Filed Mar 25, 202073,000 milesSC

ON FEBRUARY 11TH 2020, I PURCHASED A 2016 FORD FUSION WITH 73,000 MILES FROM AMERICAN CAR CENTER IN WEST COLUMBIA, S C. ON FEBRUARY 23RD I WAS RIDING ON I26 AND MY CAR STARTED OVERHEATING. I PULLED INTO A PARKING LOT. I OPENED THE HOOD AND ALL MY ANTIFREEZE AND AND WATER WAS SPOUTING OUT OF THE RESERVOIR. I PUT ENOUGH WATER BACK IN IT TO TAKE IT BACK TO THE DEALERSHIP. THE DEALERSHIP DIRECTED ME TO TAKE THE VEHICLE TO PEP BOYS ON BROAD RIVER ROAD, COLUMBIA SOUTH CAROLINA TO FIND AND FIX THE PROBLEM. THE PROBLEM WAS WITH THE THERMOSTAT AND THE THERMOSTAT HOUSING. PEP BOYS HAD THE CAR FOR ABOUT 5 DAYS TO REPAIR. I GET THE CAR BACK ON FEBRUARY 28TH 2020. THE CAR WAS FINE UNTIL MARCH 12TH. THAT MORNING I WAS ON MY WAY TO WORK AND I HEARD A BLUNT SOUND COMING FROM MY VEHICLE AND THE VEHICLE JUST CUT OFF WHILE I WAS ON THE HIGHWAY AND THE CHECK ENGINE LIGHT CAME ON. I HAD ENOUGH POWER TO MAKE IT TO WORK. WHEN I LEFT WORK FOR THE DAY, THE CAR CUT OFF AGAIN WHILE I WAS DRIVING ON THE INTERSTATE. I ONCE AGAIN PULLED OVER AND GOT ENOUGH POWER TO MAKE IT TO THE CAR DEALER. WHEN I GOT TO THE DEALER ONE OF THE SALESMAN WENT TO AUTO ZONE TO DO A DIAGNOSTIC AND THE CODES CAME BACK WITH A FUEL ISSUE. I THEN DROPPED THE CAR OFF TO RICHARDS AUTO REPAIR IN WEST COLUMBIA, CAROLINA, HE DID A DIAGNOSTIC AND NOTIFIED ME THAT THE TUBE ASSEMBLY NEEDED TO BE REPLACED. HE DID THE WORK AND THE CAR RAN OK. ON MARCH 22, WHILE DRIVING, THE TEMPERATURE GAUGE STARTED MOVING TORWARD THE H MEANING THE CAR IS R

Air Bags
Filed Mar 21, 202061,000 milesOH

THE AIRBAG WARNING LIGHT WAS ON AND STAYED ON. THE PASSENGER AIRBAG LIGHT SAID THE AIRBAG WAS OFF WHEN A PERSON WAS IN THE PASSENGER SEAT. I HAD TO TURN THE CAR OFF WHILE IN PARK IN MY DRIVEWAY AND TURN IT BACK ON AFTER A FEW MINUTES. THE LIGHT WENT OFF AND DIDN'T COME BACK ON. THE TRANSMISSION DOES NOT SHIFT SMOOTH WHEN SWITCHING GEARS FROM PARK TO DRIVE.

Air BagsCrash
Filed Mar 16, 2020100,000 milesMI

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IN PARK, IT ACCELERATED FORWARD AND CRASHED INTO ANOTHER VEHICLE WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. NO INJURY WAS REPORTED. THE VEHICLE WAS NOT DAMAGED. THE VEHICLE WAS TOWED TO THE SEELYE FORD (3820 STADIUM DR, KALAMAZOO, MI 49008) WHERE THE SHIFT CONTROL CABLE BUSHING DISLOCATED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT HE RESEARCHED THE FAILURE ON-LINE AND FOUND AN UNKNOWN RECALL IN WHICH THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. *DT

Engine
Filed Mar 11, 202070,000 milesLA

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VAUGHN AUTOMOTIVE GROUP LOCATED AT (1913 HIGHWAY 165 NORTH, OAKDALE, LA 71463, (318)491-4368) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT LEAKED INTO THE ENGINE OIL AND THE SEALS WHICH CAUSED A MISFIRE IN THE ENGINE. THE DEALER STATED THAT THE SEALS WOULD EVENTUALLY DETERIORATE CAUSING THE ENTIRE ENGINE TO FAIL. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Fuel/Propulsion System
Filed Mar 10, 202040,000 milesWV

WE BOUGHT OUR FORD FUSION SE IN AUGUST 2019 AND NOW WE'RE TOLD OUR PURGE VALVE NEEDS TO BE REPLACED AND IT ISN'T COVERED BY WARRANTY. OUR CHECK ENGINE LIGHT CAME ON WHEN DRIVING ON THE INTERSTATE AND WE MADE AN APPOINTMENT IMMEDIATELY TO BE SEEN.

Structure › Body
Filed Mar 10, 202086,000 milesGA

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 15 MPH, PASSENGER'S SIDE REAR DOOR OPENED WITHOUT WARNING. THE CONTACT TIED THE DOOR TO KEEP IT LATCHED SECURELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

Air Bags
Filed Mar 10, 202094,000 milesAL

THE AIR BAG WARNING LIGHT WILL COME ON, WILL STAY ON UNTIL YOU CUT THE CAR OFF, BUT THEN IT MAY NOT COME BACK ON NEXT TIME. IT'S INCONSISTENT. SOMETIMES IT STAYS ON WHILE THE CAR IS RUNNING, SOMETIMES IT GOES OFF A FEW SECONDS AFTER CRANKING LIKE IT IS SUPPOSED TO DO

Unknown or Other
Filed Mar 9, 202085,000 milesTN

THE SHIFTER WAS STUCK IN REVERSE BACING UP NOW IT'S STUCK IN PARK. I KNOW THERE IS A RECALL WITH THE SHIFTER.

Air Bags
Filed Mar 6, 2020OK

1. AIR BAG SENSOR STAYS ON, AS IF I HAVE A MALFUNCTIONING UNIT THAT WILL BURST AT ANY TIME. NO MATTER WHAT I DO, IT ALWAYS STAYS ON. THERE IS NO WAY TO TURN THE SENSOR OR THE AIRBAGS OFF, SO I CANNOT DISENGAGE THEM AND KEEP THEM FROM EXPLODING UNNECESSARILY. 2. THE TRANSMISSION DOES NOT SHIFT PROPERLY. IT IS JUMPED WHEN AUTOMATICALLY SHIFTING BETWEEN THIRD AND FOURTH GEAR AS IF THERE IS NOT ENOUGH FLUID TO ALLOW FOR A SMOOTH TRANSITION.

Unknown or Other
Filed Feb 25, 2020NJ

HI, I WON THE FORD FUSION CAR IN IAAI WEBSITE AND THE CAR TO BE SHIPPED TO AZERBAIJAN. I CAN SEE THAT CAR HAD RECALLED 3 TIMES AND STATUS STATES IMCOMPLATE. CARFAX DATA STATES THE CAR TOTALLY LOST. MY QUESTION IS HAS THE RECALL BEEN DONE ON THIS VEHICLE OR? COULD I DO RECALLS IN BAKU(AZERBAIJAN'S CAPITAL) FORD DEALER(SERVICE) WITH FREE OF CHARGE? AN EXAMPLE OF RECALL NUMBER IS 18S08. THANKS A LOT

Electrical System
Filed Feb 22, 202035,089 milesGA

WHEN I WENT OUT TO MY PARKED CAR IN THE DRIVEWAY THIS MORNING, ALL OF MY WINDOWS WERE DOWN. AT FIRST, I HAD THOUGHT THAT SOMEONE HAD BROKEN INTO MY CAR, AND I LOOKED FOR BROKEN GLASS, SIGNS OF FORCED ENTRY, AND MY BELONGINGS TO BE STREWN ALL OVER MY CAR. HOWEVER, THERE WAS NONE OF THE ABOVE. MY CAR WAS JUST AS IT HAD BEEN WHEN I LEFT IT AROUND 7:00 PM THE NIGHT BEFORE, AND NOTHING HAD EVEN BEEN MISPLACED FROM WHERE I HAD LEFT IT. I WAS COMPLETELY FLUMMOXED, UNTIL I DO A GOOGLE SEARCH FOR 2016 FORD FUSION ELECTRICAL PROBLEMS, AND SAW THAT THERE WERE A NUMBER OF PEOPLE THAT REPORTED VARIOUS ELECTRICAL PROBLEMS WITH MY PARTICULAR MODEL THAT RESULTED IN THEIR CAR'S WINDOWS ROLLING DOWN WITHOUT CAUSE. THIS IS THE FIRST TIME THIS HAS HAPPENED TO ME, THANKFULLY, BUT I CAN'T RISK THIS HAPPENING AGAIN, ESPECIALLY WHEN THERE'S INCLEMENT WEATHER.

Power Train
Filed Feb 15, 202059,000 milesCA

WHEN I'M GOING DOWN HILL AT HIGH SPEEDS , THE TRANSMISSION DOWN SHIFT VERY HARD WHEN I APPLY THE BRAKE AT ALL. IT SOUNDS LIKE A VERY LOUD REVVING. ONCE I PRESS THE ACCELERATOR AGAIN IT GOES BACK TO NORMAL. IT'S VERY CONCERNING , MY CAR HAS 59,000 MILE ON IT AND DEALER SAYS THEY COULDN'T FEEL ANYTHING, WELL THAT PROBABLY BECAUSE THEY DIDN'T DRIVE IT DOWN HILL.

Air Bags
Filed Feb 12, 202099,021 milesMD

AIR BAG SENSOR CAME ON AND WILL NOT GO OFF. IT ISN'T WORKING PROPERLY. THE AIRBAG SENSOR LIGHT COMES ON AND STAYS ON, REGARDLESS IF THERE IS A PERSON IN THE SEAT OR NOT. PASSENGER AIR BAG SEEMS TO BE SHOWING OFF ALL THE TIME. I'M CONCERNED THAT THEY AREN'T WORKING PROPERLY.

Engine
Filed Feb 11, 2020140,000 milesCT

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED THE VEHICLE STARTED TO OVERHEAT. THE LOW COOLANT LEVEL WARNING LIGHT ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY TO CHECK THE COOLANT LEVEL. THE CONTACT STATED THAT THE COOLANT LEVEL FLUCTUATED UP AND DOWN. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LEAK MAY BE AT THE COOLANT RESERVOIR BUT WAS NOT CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. ADDITIONALLY, UPON START UP THE RPM REVVED UP AND THE VEHICLE VIBRATED ABNORMALLY WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TURNED OFF AND BACK ON AND OPERATED AS INTENDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL AND REFERRED THE CONTACT BACK TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS 140,000. *DT VEHICLE WAS TAKEN TO GENGRAS FORD (PLAINVILLE, CT) TO BE DIAGNOSED. CONSUMER WAS INFORMED THAT THE CYLINDERS WERE GETTING COOLANT IN THEM WHICH WAS CAUSING ENGINE TO MISFIRE. CONSUMER STATES THAT THEY RECEIVED A RECALL NOTICE FOR THE SAME ISSUE FOR THEIR 2017 FORD FUSION TITANIUM. MANUFACTURER WAS CONTACTED AND SAID THAT THEY WOULD LOOK INTO THE ISSUE. *DL

Electronic Stability Control (esc)
Filed Feb 11, 202090,000 milesIN

THROTTLE BODY/FUEL RAIL PRESSURE SENSOR FAILURE. I BELIEVE THAT THERE WAS A RECALL ON THIS PART FOR THE EARLIER FUSION MODELS, BUT NOT THE 2016 MODELS, AND THAT RECALL SHOULD BE UPDATED. WHILE EITHER DRIVING UNDER 40MPH OR SITTING IDLE, THE CAR'S ENGINE WOULD SHUT OFF WHILE THE ELECTRICS WOULD REMAIN ON. THIS CAN CAUSE OTHER VEHICLES TO CRASH INTO ME AND CAUSE SERIOUS INJURY OR WORSE.

Power Train
Filed Feb 7, 202042,312 milesFL

VEHICLE SLAMMING INTO GEAR WHILE ATTEMPTING TO REVERSE. HARSH AND DELAYED SHIFTING BY THE TRANSMISSION BETWEEN PARK/REVERSE/DRIVE. OCCURS WHEN THE VEHICLE IS AT A COMPLETE STOP WITH THE BRAKE PRESSED. VEHICLE ALSO FAILING TO DOWNSHIFT TO A LOWER GEAR AFTER SLOWING DOWN.

Engine
Filed Feb 6, 202045,000 milesMA

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT FAILURE OCCURRED WHILE IDLING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.

Air Bags
Filed Feb 4, 2020GA

PASSENGERS AIR BAG SENSOR DOES NOT WORK PROPERLY. WHEN STARTING THE CAR THE PASSENGERS AIRBAG LIGHT (0FF) COMES ON AND GOES AWAY IMMEDIATELY REGARDLESS IF THERE IS A PERSON IN THE SIT (ADULT). AIR BAG SEEMS TO BE ON ALL THE TIME WITH NO LIGHT INDICATED. DON'T EVEN KNOW IF IT WORKS

Power Train
Filed Jan 31, 2020CA

TRANSMISSION NOT SHIFTING INTO GEAR PROPERLY MAKING A WHINDING NOISE

Steering
Filed Jan 28, 202051,000 milesMI

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON A MESSAGE FLASHED ON THE MESSAGE CENTER WHICH STATED, 'STEERING FAULT SERVICE NOW'. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. ON ANOTHER OCCASION WHEN THE VEHICLE WAS STARTED THREE MESSAGES DISPLAYED: SERVICE ADVANCE TRAC, POWER STEERING LOSS DRIVE SAFELY, TRACTION CONTROL UNAVAILABLE. THE CONTACT STATED THAT THE STEERING CEASED. THE VEHICLE WAS TOWED TO SEELYE FORD, 3820 STADIUM DR, KALAMAZOO, MI 49008, DO BE DIAGNOSED, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

Electrical System
Filed Jan 23, 202093,000 milesGA

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING 25 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING CEASED. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TOWED TO HENNESSY FORD LINCOLN ATLANTA LOCATED AT 5675 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341, (470) 602-2073, WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK AND PARKING SENSOR NEEDED TO BE REPLACED. THE CONTACT VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 93,000.

Fuel/Propulsion System
Filed Jan 21, 202050,594 milesCA

EVAP FUEL VAPOR CANISTER PURGE VALVE ASSEMBLY FAILED. DEALER CHARGING $314.00 AND SAID FORD DOES NOT COVER THIS PART UNDER WARRANTY. THIS IS AN EMISSION COMPONENT WITH MANY COMMENTS ABOUT KNOWN FAILURE.

Electrical System
Filed Jan 16, 202075,000 milesIN

VEHICLE APIM FAILED. THIS IS CONSIDERED TO BE THE HANDSFREE OPTION FOR CELL PHONE USE, STEERING WHELL CONTTOLS, AND CELL BLUE TOOTH OPTION.

Structure › Body
Filed Jan 15, 202018,000 milesVA

I AM FORTUNATE TO HAVE BEEN STATIONARY(THE VEHICLE) AT THE TIME OF THE CASUALTY TO MY 2016 FORD FUSION. I WAS STOPPED AT A STORE AND AFTER I PLACED MY THINGS IN THE BACKSEAT, I WENT TO CLOSE MY REAR DRIVER SIDE DOOR AND IT WOULD NOT CLOSE. THIS HAPPENED JANUARY 14TH, 2020. I WILL MENTION THAT MY 2016 FORD FUSION WAS PURCHASED IN SEPTEMBER 2016 WITH ONLY 17 MILES ON IT, BRAND NEW AT AN OVERSEAS MILITARY VEHICLE DEALERSHIP. MY VEHICLE CURRENTLY ONLY HAS 18,000 MILES ON IT. AS I HAVE NO ROPE OR TIES IN MY VEHICLE, I WAS LEFT WITH TWISTING MY ARM BEHIND THE DRIVER SEAT AND DRIVING HOME(INSTEAD OF MY DESTINATION) WITH MY ARM PAINFULLY TWISTED AROUND AS TO KEEP THE DOOR CLOSED ON THE ROAD TO NOT HIT ANOTHER VEHICLE WHEN I BRAKED OR TURNED. I WOULD SURMISE THIS AS A NOT POSITIVE EXPERIENCE IN THE POURING RAIN. FORD HAS FORMALLY TOLD ME VIA THEIR CUSTOMER CARE LINE THAT MY VEHICLE IS NOT COVERED UNDER ANY SAFETY RECALLS. FORD HAS STATED MY $2000 FORDEXTRACARE 7 YEAR/75,000 MILE EXTENDED WARRANTY ADDITIONALLY WILL NOT COVER THIS CASUALTY. I'VE FOUND EVIDENCE ONLINE THAT FORD ISSUED RECALLS FOR 2013-2015 FORD FUSIONS FOR THIS EXACT PROBLEM. I AM CONCERNED AS TO WHY MY SAFETY CONCERN AND VERY REAL CASUALTY TO MY VEHICLE WAS VALID ON THIS MODEL OF CAR A YEAR PRIOR TO MINE, BUT SOMEHOW IS NOT NOW. CAN A FORD VEHICLE WITH ONLY 18K MILES ON IT AT 3 YEARS OLD BE REASONABLY EXPECTED TO HAVE THE DOORS BREAK IN THE OPEN POSITION? I'M BEING TOLD THAT IT IS NOT A DEFECT OF THE VEHICLE AND I AM TO

Power Train
Filed Jan 13, 202088,101 milesWV

THE CAR SHOWED IT WAS IN PARK. IT WAS ACTUALLY STILL IN GEAR EVEN SHOWING OTHERWISE. THERE HAS BEEN A RECALL ON THE SAME MAKE AND MODEL (2016 FORD FUSION). THE PROBLEM WAS WITH A FAULTY, AND DETACHED SHIFT CABLE. THERE HAVE BEEN OVER 500,000 FORD VEHICLES RECALLED FOR THIS SPECIFIC ISSUE. THIS WAS THE EXACT PROBLEM WITH OUR 2016 FORD FUSION WITH 88,101 MILES. WE JUST PLAYED A TOTAL OF $278 TO HAVE THE VEHICLE TOWED AND THE PART REPLACED. FORD IS TELLING ME THAT OUR SPECIFIC VIN # WAS NOT INCLUDED IN THE RECALL OF THE OTHER 500,000 VEHICLES THIS FAR. HOW CAN THIS COMPANY GET AWAY WITH THIS PROBLEM? I ALSO CONTACTED THE CLOSEST FORD DEALER PRIOR TO HAVING THE CAR TOWED. AFTER FINDING THAT THE VEHICLE WOULD NOT BE COVERED UNDER WARRANTY, WE HAD TO HAVE TOWED AND FIXED AND THE CLOSEST BODY SHOP TO WHERE THE CAR WAS BROKE DOWN AND STILL IN GEAR. WE SET THE PARKING BREAK TO KEEP THE VEHICLE FROM ROLLING AWAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Wheels
Filed Jan 3, 202066,115 milesOH

WENT TO MIKE BASS FORD IN SHEFFIELD, OH FOR MY ROUTINE MAINTENANCE. VEHICLE HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS (WITH THE EXCEPTION OF NEW TIRES AT DISCOUNT TIRE IN AVON, OH). WAS INFORMED BY THE SERVICE ADVISOR THAT THE LUG NUTS WERE SWOLLEN DUE TO THE TWO-PIECE DESIGN AND THAT THEY WOULD ALL NEED TO BE REPLACED. I WAS QUOTED $59 PER WHEEL WHICH I DECLINED. CONTACTED FORD ABOUT MY EXTENDED WARRANTY ON 1/3/2020 AND WAS TOLD THAT EVEN THOUGH IT WAS A SAFETY ISSUE, FORD WOULD NOT PAY TO REPLACE THE LUG NUTS ON MY VEHICLE.

Steering
Filed Dec 31, 2019115,000 milesMI

GOT IN MY CAR THIS MORNING AND STARTED IT AND GOT CODES LIKE CRAZY. ALSO POWER STEERING ISN'T WORKING FORD FUSION STEERING ASSIST FAULT SERVICE REQUIRED

Power Train
Filed Dec 30, 2019106,000 milesFL

GOT IN THE PARKED VEHICLE AND THE DISPLAY ON THE DASH SAID THE VEHICLE WAS IN NEUTRAL BUT SHIFTER WAS IN PARK AND WOULD NOT MOVE. THE TRANSMISSION LINKAGE BUSHING HAD FAILED AND THE CABLE WAS NO LONGER CONNECTED TO TRANSMISSION. THIS IS A KNOWN RECALL ISSUE FOR THIS MODEL. DEALERSHIP ADVISED THE RECALL DOES NOT APPLY TO MY VIN AND I AM RESPONSIBLE FOR REPAIRS.

Electronic Stability Control (esc)
Filed Dec 22, 201983,000 milesIA

ALL OF A SUDDEN WHEN I WAS DRIVING THE POWER STEERING WENT OUT. THE TRACTION CONTROL ALSO WENT OFF AND WILL NOT COME BACK ON. I WAS ON THE HIGHWAY WHEN THIS HAPPENED AND IT WILL NOT COME BACK ON.

Electrical System
Filed Dec 21, 201958,000 milesFL

DASH CODE APPEARED READING UNABLE TO COMMUNICATE WITH CLIMATE CONTROL IN TURN RENDERING ALL TOUCH SCREEN APPLICATIONS AND THE ABILITY TO CONTROL ANY AND ALL OF THE VEHICLES RIGHT SIDE TO FUNCTION. ( WINDOWS, DOORS, LOCKS, ETC.) THIS HAPPENED WHILE DRIVING ON CITY STREETS AND HIGHWAY

Power Train
Filed Dec 20, 201953,000 milesVA

TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER PARKING THE VEHICLE, THE TRANSMISSION SHIFTER REMAINED LOCKED IN THE PARK POSITION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. MALLOY FORD (2070 SEMINOLE DTRL, CHANCELLORSVILLE, VA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER PROVIDED CASE NUMBER: CAC 2521533. THE FAILURE MILEAGE WAS 53,000.

EngineFire
Filed Dec 20, 201972,000 milesTX

TL* THE CONTACT OWNED A 2016 FORD FUSION. THE CONTACT STATED THAT THE ENGINE FRACTURED WHILE DRIVING AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT NOTICED WHITE SMOKE COMING FROM THE FRONT END AND COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE, WHICH THEN CAUGHT FIRE AND EXPLODED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. THE VIN WAS NOT AVAILABLE.

Engine
Filed Dec 20, 2019111,330 milesTX

OUT OF NO WHERE 2.5 ENGINE BLOCK ISSUES NO ACCIDENTS MAINTENANCE STAYS UP TO DATE AT ALL TIMES DIDN'T HIT OR BUMP ANYTHING WHEN TO MY CAR ONE MORNING AND IT STARTED SOUNDING LIKE A DIESEL TRUCK WHEN IN IDLE OR PARK NOISE NOT AS LOUD WHEN N DRIVE

Engine
Filed Dec 19, 201965,000 milesIN

ENGINE HAS A DESIGN FLAW THAT ALLOWS COOLANT TO LEAK INTO THE CYLINDERS AND CAUSE DAMAGE REQUIRING A COMPLETE LONG BLOCK REPLACEMENT. THIS HAPPENS WHEN THE ENGINE OVERHEATS. THIS HAS BEEN DIAGNOSED BY THE LOCAL FORD DEALER, THEY NO IT IS IN AN ISSUE AND CORRECTED THE PROBLEM IN THE 2017-PRESENT VERSIONS OF THE FUSION

Electronic Stability Control (esc)
Filed Dec 8, 201965,000 milesOH

WHILE DRIVING THE CAR ON BOTH THE HIGHWAY AND ON CITY STREETS THE STEERING LOCKED AND THE POWER ASSIST QUIT. THE MIL TRACTION CONTROL SYMBOL LIT AND THE WARNING CENTER SAID IT WAS DISABLED. THE MIL STEERING ASSIST CONTROL SYMBOL LIT AND THE WARNING CENTER SAID IT WAS DISABLED. IN BOTH DRIVING INSTANCES THE STEERING WHEEL WAS BEING TURNED FROM MODERATE (INTERSTATE HIGHWAY SPEED) TURNING TO SHARP TURNING (CITY STREET SPEED). IN BOTH INSTANCES I WAS ABLE TO AVOID HITTING CLOSE, SURROUNDING VEHICLES AND IN THE CASE OF THE CITY OCCURRENCE, PEDESTRIANS. IN BOTH INSTANCES I PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND SHUT OFF THE ENGINE AND ACCESSORIES. I WAITED ABOUT A MINUTE AND PERFORMED AN ENGINE RE-START. THE MIL'S WERE NOT LIT AND THE POWER STEERING ASSIST RETURNED. IN BOTH INSTANCES THE SAME CONDITION APPEARED ABOUT 20 MINUTES LATER, AND A ENGINE STOP/RE-START HAD TO BE PERFORMED. I HAVE INCLUDED PHOTOS OF THE DASHBOARD INFORMATION CENTER. THIS IS A 2016 FUSION WITH 65,000 MILES AND I BELIEVE THERE IS AN ELECTRICAL PROBLEM WITH THE STEERING RACK.

Electrical System
Filed Dec 6, 201965,000 milesIA

MY CAR WILL SHUT DOWN AND LOSE ALL POWER WITHOUT NOTICE WHEN I'M AT HIGHWAY SPEEDS. A COMMENT COMES ON THE DASH THAT SAYS SOMETHING LIKE " TRANSMISSION IS NOT IN GEAR" OR SOMETHING LIKE THAT. I'M NOT SURE OF THE EXACT WORDS BECAUSE WHENEVER IT DOES IT I'M LOOKING TO GET TO THE FAR RIGHT LANE SO I CAN COME TO A COMPLETE STOP ON THE SIDE OF THE HIGHWAY TO COME TO A STOP, PUT THE CAR IN PARK, TURN IT OFF THEN TURN IT BACK ON. IT'S SO DANGEROUS TO HAVE THE CAR LOSE ALL POWER GOING 70 MPH. I REALLY THINK SOMETHING NEEDS TO BE DONE ON THIS BEFORE SOMEONE GETS KILLED. THIS HAS HAPPENED PROBABLY 5 DIFFERENT TIMES IN THE PAST FEW MONTHS. I DON'T HAVE THE EXACT DATES WHEN IT'S HAPPENED BUT THE LAST TIME IT DID I WAS TRAVELING IN KANSAS CITY AND THOUGHT I WAS GOING TO CAUSE A LARGE ACCIDENT TRYING TO GET MY CAR OVER TO THE SHOULDER WITHOUT POWER.

Engine
Filed Dec 4, 201975,000 milesTX

I HAVE THE SAME ISSUE AS PREVIOUS PEOPLE. MY CAR CHECK ENGINE LIGHT CAME JULY 5, 2019 WITH THE CODE P0302 CYLINDER 2 MISFILE. I TOOK THE CAR TO THE DEALERSHIP JULY 8TH 2019 AFTER 2 WEEKS OF BEING UNABLE TO FIGURE OUT WHAT WAS WRONG THEY CALL AND TELL ME I NEED TO PAY $3,340 TO REPLACE THE HEAD GASKET BECAUSE IT WAS BLOWN. I TOWED MY CAR TO AN INDEPENDENT MECHANIC THAT WOULD FIX THE HEAD GASKET FOR HALF THE PRICE. ONCE IT WS THERE THE MECHANIC SAID THE HEAD GASKET WAS FINE AFTER $1,500 OF PARTS BEING REPLACED MY CAR STILL WOULDN'T RUN. I CONTACTED FORD CORPORATE FOR ASSISTANCE ON GETTING THE PROBLEM FIXED. MY CAR WAS TAKEN BACK TO BOB TOMES FORD THE ORIGINAL DEALER THAT SAID THE HEAD GASKET WAS BLOWN. THEY STILL INSISTED IT WAS THE HEAD GASKET AND CONTINUED TO ARGUE. ONCE CORPORATE CONTACTED THEM AND PAID FOR THE TEAR DOWN OF THE VEHICLE I WAS TOLD I NEEDED A WHOLE NEW ENGINE BECAUSE COOLANT LEAKING INTO THE CYLINDER. AFTER SPEAKING WITH OTHER DEALERSHIPS I WAS INFORMED THAT MY ENGINE IN MY FUSION HAS A DESIGN DEFECT CAUSING COOLANT TO LEAK INTO THE CYLINDER FORD IS AWARE OF THE DESIGN DEFECT AND CORRECTED THE DESIGN IN LATE 2017. HOWEVER THEY REFUSE TO ACKNOWLEDGE THAT THEY ARE RESPONSIBLE FOR THE DAMAGES ON MY CAR. MY CAR IS NOT UNDER WARRANTY ANY LONGER SO THE COST OF THE REPAIR WOULD HAVE BEEN OVER $9,000 OUT OF POCKET. FORD HAS AGREED TO HELP ASSIST WITH THE COST SINCE I HAVE DONE MY RESEARCH AND PROVEN THE PROBLEM IS A DESIGN FLAW BY FORD. I WAS TOLD 3 WEEKS AGO THAT THE

Power Train
Filed Dec 3, 201983,000 milesOH

THE BUSHINGS ON MY 2016 FORD FUSION BROKE. LUCKILY WE WERE PARKED WHEN IT BROKE BUT IT HAS DISABLED OUR VEHICLE. IF WE DIDN'T HAVE ANOTHER VEHICLE WE WOULD BE STRANDED. WHEN WE CALL FORD CORPORATION AND THE LOCAL FORD DEALERSHIP WE ARE TOLD THAT WE ARE RESPONSIBLE FOR GETTING IT TO THE DEALERSHIP AND IF IT IS THE BUSHINGS THEN THEY WOULD ONLY COVER THE REPAIR AND NOT THE TOWING OR ANYTHING ELSE. I ASKED WHAT WOULD HAVE HAPPENED IF I WAS DRIVING AND THEY SAID IT WOULD BE THE SAME THING. THIS IS A JOKE THAT WE SHOULD BE RESPONSIBLE FOR ANY COST DUE TO FAULTY MANUFACTURE PARTS ON THEIR END. THEY SHOULD BE DOING MORE TO MAKE IT RIGHT. BECAUSE WE DON'T HAVE MONEY RIGHT NOW TO TOW OUR VEHICLE 40 MILES TO THE NEAREST FORD DEALERSHIP WE HAD TO DRIVE IN OUR OTHER VEHICLE TO WASTE OUR GAS TO GET THE $5 PART FROM THE DEALERSHIP SO THAT WE CAN HOPEFULLY REPAIR IT OURSELVES. FORD SAID THEY'LL REIMBURSE US FOR THE PART BUT NOT FOR THE GAS TO GET THE PART.

Engine
Filed Nov 30, 201961,700 milesTX

ENGINE HAS A DESIGN FLAW THAT ALLOWS COOLANT TO LEAK INTO THE CYLINDERS AND CAUSE DAMAGE REQUIRING A COMPLETE LONG BLOCK REPLACEMENT. THIS HAPPENS WHEN THE ENGINE OVERHEATS. SHOP AND EXTENDED WARRANTY COMPANY SAY THEY SEE THIS OFTEN. FORD HAS SINCE RELEASED AN UPDATED DESIGN WITHOUT THE FLAW, HOWEVER HAS DONE NOTHING FOR THOSE OWNERS THAT HAVE THE FLAW.

Power Train
Filed Nov 26, 201960,849 milesNC

6 SPEED AUTOMATIC TRANSMISSION FAILED WITH 60849 MILES ON THE VEHICLE. TRANSMISSION WAS PUT IN REVERSE AND WHOLE VEHICLE STARTED SHAKING. VEHICLE DROVE IN DRIVE POSITION. I DROVE TO SAFE PLACE AND HAD VEHICLE TOWED TO A FORD DEALER. DEALER FOUND METAL SHAVINGS AND BLACK TRANSMISSION FLUID IN TRANSMISSION. REPLACED PLANETARY RING GEARS AND BEARING ASSEMBLY-THRUST .

Steering
Filed Nov 25, 201932,000 milesMO

VEHICLE HAD A TOTAL LOSS OF POWER STEERING WHILE IN MOTION ON CITY STREET. MULTIPLE WARNING LIGHTS CAME ON INCLUDING POWER STEERING ASSIST FAULT AND ADVANCE TRAC FAULT. LOSS OF POWER STEERING CAUSED VEHICLE TO BECOME DIFFICULT TO CONTROL.

Power Train
Filed Nov 20, 2019108,000 milesMN

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE ROLLED BACKWARDS WHILE PARKED ON A HILL WITH THE ENGINE OFF. THE CONTACT HAD TO QUICKLY APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE BUSHING WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO LUTHER NORTH COUNTRY FORD (10401 WOODCREST DR NW, COON RAPIDS, MN 55433, (612) 424-7648) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE RE-CALIBRATED AND THE BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-24922501. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000. THE VIN WAS INVALID.

Power Train
Filed Nov 7, 2019600,000 milesMI

TRANSMISSION CABLE CONNECTION BROKE. CAR WAS IN A PARKING LOT, COULD NOT PUT INTO PARK. COULD NOT CONTINUE OUR TWO HRS HOME. STUCK AT THE END OF OUR VACATION. WHY IS THIS RECALL TAKING 2 YRS! I HAD TO REACH DOWN BY THE EXHAUST HEADERS AND MANUALY SHIFT WHILE MY WIFE STEERED! TOTAL CRAP!!!!

Engine
Filed Oct 30, 201940,000 milesFL

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS A MISFIRE AND THE VEHICLE WAS OVERHEATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD MIAMI (16800 NW 57TH AVE, HIALEAH, FL 33015, (305) 707-0141) WHERE THE ENGINE WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE FAILURE WAS PERSISTENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Seats
Filed Oct 29, 2019GA

MY BACKSEAT IS STUCK DOWN DUE TO MY MIDDLE SEATBELT BEING LOCKED AND I CANNOT GET IT TO COME BACK UP. THE SEATBELT IS WAY TO TIGHT THAT THERE IS NOT WAY FOR ME TO PULL IT BACK UP.

Electrical System
Filed Oct 28, 201982,881 milesCT

THIS IS THE 4TH TIME THIS ISSUE HAS OCCURRED. WHILE DRIVING, MY AC KICKS ON WITH NO WARNING AND I LOOSE ALL POWER TO MY CAR. IT SHUTS DOWN. THIS IS EXTREMELY DANGEROUS AND I SEE SEVERAL PEOPLE COMPLAIN ABOUT IT AND NOTHING HAS BEEN DONE AT THIS TIME. NO RESOLUTION CAN BE FOUND FOR THE PROBLEM. MY CAR SHUTS OFF ON ITS OWN AND THE ONLY WARNING I GET IS KNOWING WHEN MY RADIO CUTS OUT AND MY AC KICKS ON, GET TO THE BREAKDOWN LANE BECAUSE MY CAR IS SHUTTING DOWN.75 MPH ON THE BUSY HIGHWAY.

Unknown or Other
Filed Oct 25, 201996,000 milesCA

LAST WEEK I PULLED INTO WORK PUT MY CAR INTO PARK LET UP ON THE BRAKE AND THE CAR KEPT MOVING FORWARD. I THEN PUSHED ON THE BRAKES AGAIN THINKING I DID SOMETHING WRONG LOOKED DOWN CAR WAS STILL IN PARK. LET OFF THE BRAKES AGAIN AND THE CAR CONTINUED TO MOVE FORWARD. I HAD TO HAVE THE CAR TOWED TO A SHOP WHERE THEY FOUND THAT A PIECE ON THE SHIFTER LINKAGE HAD BROKE BUT IT WAS PART OF A FULL ASSEMBLY. THEREFORE WITH LABOR AND THE PART IT WAS ALMOST $500 TO REPAIR. MY CONCERN WAS I ALMOST HIT OUR COMPANY FENCE! I HAVE POURED THROUGH OTHER RECALLS AND CAME ACROSS THIS SAME ISSUE. BUT YOU CONTINUE TO SAY THAT MY CAR WAS NOT EFFECTED IN THE RECALL.

Power Train
Filed Oct 25, 201950,000 milesOH

TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER SHIFTING INTO PARK AND SHUTTING OFF THE ENGINE, THE VEHICLE SUDDENLY ROLLED BACKWARDS. THE DASHBOARD DISPLAY INDICATED THAT THE TRANSMISSION WAS IN REVERSE; HOWEVER, THE SHIFTER WAS IN THE PARK POSITION. THE VEHICLE WAS TOWED TO MCCLUSKEY CHEVROLET(9673 KINGS AUTO MALL, CINCINNATI, OH) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,000.

Power Train
Filed Oct 25, 2019108,000 milesMI

VEHICLE GEAR SHIFTER SHOWS VEHICLE IS IN PARK, BUT THE DASH LIGHT FOR NEUTRAL IS ILLUMINATED. VEHICLE STATES TRANSMISSION IS NOT IN PARK WHEN IGNITION IS TURNED OFF AND VEHICLE ROLLS. FORD MOTOR COMPANY CHOSE A RECALL ON 2016 FORD FUSION WITH A 6-SPEED AUTOMATIC TRANSMISSION WHICH IS THE VEHICLE I OWN. WHEN ENTERED VIN NUMBER INTO SYSTEM IT SHOWS NO RECALL. BUT RECALL NUMBER 18S20 SHOWS IT IS VALID ON MY VEHICLE EVEN THOUGH IT IS SUPPOSED TO BE AND THEY WILL NOT COVER THE REPAIRS . VEHICLE WAS STATIONARY IN MY DRIVEWAY WHEN THIS HAPPENED.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Ford Fusion → · Every Fusion year → · How the figures are calculated →