2016 Ford Fusion complaints

SO I BOUGHT A 2016 FORD FUSION SE AND ABOUT TWO WEEKS LATER AFTER JUST BOOKING A HOTEL ROOM WENT TO MOVE MY FUSION TO A CLOSER PARKING SPOT AND AS SOON AS I STARTED IT THE LEFT SIDE OF THE SCREEN ABOVE STEERING WHEEL SHOWED A BOX THAT READ " STEERING ASSIST FAULT SERVICE REQUIRED". AND THERE WAS NO POWER STEERING AT ALL. IT ALSO READS SERVICE ADVANCE TRACK, AND UPHILL PARKING ASSIST UNAVAILABLE.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORTHGATE FORD (8940 COLERAIN AVE, CINCINNATI, OH 45251, (513)385-1414 TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF A MISFIRE ON CYLINDER #4. THE SPARK PLUG WAS REPLACED HOWEVER, THE FAILURE RECURRED, CAUSING THE VEHICLE TO SPUTTER AND JERK WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS COOLANT IN THE CYLINDER. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.

WITHIN THE PAST WEEK I HAVE HAD TO TWO MY CAR TWICE. BOTH TIMES WERE DUE TO ISSUES WITH THE ENGINE. MY PROBLEM BEGAN WEDNESDAY JULY 1, 2020 WHEN MY ENGINE LIGHT APPEARED ON MY DASH. TO GIVE CONTEXT MY CAR HAD BEEN STARTING PRETTY ROUGHLY FOR A FEW DAYS PRIOR TO THIS. AFTER THE ENGINE LIGHT CAME ON I HAD A LOCAL REPAIR SHOP TEST IT AND IT CAME BACK SHOWING A MISFIRE ON CYLINDER 2. I WAS TOLD THAT I MORE THAN LIKELY NEEDED NEW SPARK PLUGS AND A NEW IGNITION COIL. THE CODE WAS RESET UNTIL I COULD HAVE IT REPAIRED AS IT WAS THE WEEKEND OF JULY 4TH I WAS UNABLE TO SECURE AN APPOINTMENT. THE NEXT WEEK ON TUESDAY JULY 7, 2020 MY CAR WOULD NOT START AT ALL. I HAD IT TOWED TO A REPAIR SHOP AGAIN TO HAVE THE PREVIOUS WORK COMPLETED. ON STARTING MY CAR WHITE SMOKE APPEARED. I INFORMED THE SHOP THAT MY CAR HAD NEVER EXHIBITED THIS BEFORE. I WAS TOLD THAT I WAS ALSO NEED AN ENGINE FLUSH AS WELL. ALL REPAIRS WERE COMPLETED AND PAID FOR WITH THE PRICE BEING 700.00. THE VERY NEXT DAY AFTER RECEIVING MY CAR BACK THE ENGINE LIGHT RETURNED AGAIN. I BEGAN THE DRIVE TO RETURN IT BACK TO THE REPAIR SHOP. WHILE ON THE WAY MY CAR SUDDENLY SHUT OFF AND DISPLAYED A WARNING MESSAGE STATING "ENGINE COOLANT FAILURE". I WAS ABLE TO SUCCESSFULLY MANEUVER IT TO THE SIDE OF THE HIGHWAY AND ONCE AGAIN HAD IT TOWED. I WAS TOLD BY FORD THAT THERE WAS A PROBLEM WITH HOW THE ENGINE WAS BUILT WHICH HAD ALLOWED COOLANT TO GET INTO THE CYLINDERS. I WAS TOLD THE CHARGE FOR THIS ISSUE WOULD BE ABOUT 8,000.00.

TL* THE CONTACT CALLED ON BEHALF OF HER SISTER WHO OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT HER SISTER ATTEMPTED TO PLACE THE GEAR SHIFTER INTO REVERSE HOWEVER, THE INSTRUMENT PANEL DISPLAYED THAT THE VEHICLE WAS IN NEUTRAL. THE GEAR SHIFTER WAS PLACED IN PARK HOWEVER, THE INSTRUMENT PANEL DISPLAYED VEHICLE WAS STILL IN NEUTRAL. THE CONTACT'S SISTER TURNED THE VEHICLE OFF AND REMOVED THE KEY FROM THE IGNITION AND THE VEHICLE STARTED ROLLING BACKWARDS. THE PARKING BRAKE WAS ACTIVATED TO STOP THE VEHICLE. THE CONTACT'S SISTER CALLED CRESCENT FORD, INC (100 OLD WINSTON RD, HIGH POINT, NC 27265, (336) 869-2181) WHERE SHE WAS INFORMED THAT A DIAGNOSTIC TEST WAS NECESSARY TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,240. *BF *AS

AT 55K MILES THE CHECK ENGINE LIGHT APPEARED. WE IMMEDIATELY TOOK THE CAR TO THE DEALER. WE ARE TOLD THAT THERE IS A COOLANT INTRUSION IN A CYLINDER AND THAT THE ENTIRE ENGINE WILL NEED TO BE REPLACED. THE VEHICLE WARRANTY STARTED JUNE 26, 2015. THE VEHICLE WAS CHECKED INTO THE DEALER 6/30/2020, 4 DAYS AFTER THE 5 YEAR/60 MILE WARRANTY EXPIRED. DAYS EXPIRED, NOT MILAGE. WE ARE BEING TOLD BY THE DEALER AND FORD CUSTOMER SERVICE THAT NOTHING WILL BE DONE TO FIX THE CAR EVEN THOUGH THE ISSUE IS A KNOWN PROBLEM AND THE REPLACEMENT ENGINE THAT WOULD BE INSTALLED IS COMPLETELY REDESIGNED DUE TO THE KNOWN DEFECT.

AS I WAS DRIVING MY BACK RIGHT PASSENGER DOOR KEPT SAYING IT WAS OPEN.SO AS I CAME TO A STOP I CHECK IT OUT. IT SEEMED CLOSED SO I CONTINUED TO DRIVE. THEN IT NOTIFIED ME AGAIN BUT THIS TIME THE DOOR OPENED. SO I HAD TO PULL OVER AND CLOSE IT, BUT THE DOOR DID NOT CLOSE. I ATTEMPTED TO TRY SEVERAL WAYS BUT DID NOT WORK. I AM THANK FULL I DIDN'T HAVE MY DOGS IN THE CAR AT THE TIME. ITS A HUGE SAFETY FLAW. THE CAR WONT LET ME LOCK IT SINCE THE DOOR WONT CLOSE, AND THE CAR IS PARKED ON THE STREET. I DON'T HAVE A PRIVATE GARAGE. HIGHLY UPSET AT THE FLAW. HOPEFULLY IT WONT COST A FORTUNE SINCE FORD WILL PROBABLY SAY IT'S NOT COVERED. *TR

AT RANDOM TIMES WHEN THE CAR IS DEPARTING ON CITY STREETS OR HIGHWAY, THE CAR WOULD STOP SHIFTING OUT OF SECOND GEAR. I WOULD MANUALLY SHIFT IT TO NEUTRAL THEN BACK TO DRIVE AND IT WOULD DRIVE NORMAL THROUGH THE FIRST GEAR THEN SHIFT TO SECOND GEAR AND STAY IN SECOND GEAR UNTIL I STOP AND REPEAT THE PROCESS, FIRST GEAR THEN SECOND GEAR THEN STUCK AND REPEAT. NO ONE HAS BEEN ABLE TO FIND OUT WHAT'S WRONG WITH MY CAR'S DRIVETRAIN SYSTEM. MULTIPLE CERTIFIED MECHANICS HAVE INFORMED ME TO CONTACT FORD FOR RECALLS ON THIS CAR'S POWERTRAIN SYSTEM HOWEVER FORD SAYS THEY HAVE NO RECALLS ON THIS MODEL. THIS SEEMS LIKE A MANUFACTURING DEFECT AND IS A VERY DANGEROUS PROBLEM SINCE IT HAPPENS UNEXPECTEDLY AT RANDOM TIME.

COOLANT IS LEAKING THROUGH THE CYLINDER CAUSING THE CAR TO SHAKE WHEN STARTED AND EMIT WHITE SMOKE. THE CHECK ENGINE LIGHT CODE IS P0302.

VEHICLES POWER STEERING FAILED WHILE LEAVING A PARKING SPACE. *TR

VERY VERY ANGRY...PULLING OUT OF A PARKING SPOT AND MY STEERING WHEEL SEIZED UP. COULD NOT TURN LEFT OR RIGHT.THE DASH ALERTS WERE "SERVICE ADVANCE TRAC" "STEERING ASSIST FAULT SERVICE REQUIRED". HAD IT TOWED TO RUSS MILNE FORD ($70). WAS TOLD THERE WAS NO RECALL ON THIS ISSUE FOR 2016 FORD FUSION...WHAT!!!! THIS IS VERY DANGEROUS AND FORD NEEDS TO BE RESPONSIBLE AND HAVE A RECALL BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED. WILL COST ME $2040 TO HAVE FIXED WITH ONLY 78,000 MILES ON THE CAR. MANY COMPLAINTS...NEED A CLASS ACTION LAWSUIT!! VERY DISAPPOINTED *TR

DRIVING DOWN HIGHWAY AND CAR TEMPERATURE SPIKED ALL THE WAY TO HOT AND WARNING CAME ON TO PULL OVER VEHICLE IS OVERHEATING. PULLED OVER AND OPENED HOOD AND ANTIFREEZE RESERVOIR WAS EMPTY. FILLED RESERVOIR TO MAX LEVEL AND DROVE 5 MILES HOME. NEXT DAY CHECKED FLUID AND IT WAS LOW. FILLED RESERVOIR AGAIN. STARTED CAR AND IT RAN REALLY ROUGH AT IDLE. DROVE 2 MILES CAR OVERHEATED AGAIN. CHECKED FLUID AND IT WAS VERY LOW. TOOK IT TO MECHANIC AND ENGINE CRACKED, FLUID LEAKING INTO CYLINDER. VEHICLE NEEDS NEW ENGINE. 116,000 MILES AT TIME OF BREAKDOWN. *TR

I WAS DRIVING UPON MAKING A LEFT HAND TURN IN THE CITY THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN, THE STABILITY CONTROL LIGHT AND TRACTION LIGHTS ALL LIT UP ON THE DASHBOARD, BASICALLY FELT LIKE THE POWER STEERING GAVE OUT. I'M NOT SURE THE CAUSE OF THIS OR HOW IT CAN BE RESOLVED. I ALSO NOTICED EVERYTIME I REFUEL THE VEHICLE AND START IT UP THE RPMS WILL DROP AS IF THE VEHICLE IS GOING TO SHUT OFF AND BECOMES HESITANT FOR A FEW MINS WHILE PARKED AT THE PUMP AND THEN IT IDLES BACK NORMAL. *TR

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR LATCH FAILED TO LATCH SECURELY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,016. CONSUMER STATED BOTH DRIVER SIDE DOOR AND DRIVER SIDE BACK DOOR WILL NOT LOCK. LATCH IS PREVENTING THE DOORS FROM LOCKING.*JB

THERE IS A KNOWN DEFECT TO THE ENGINE WHERE COOLANT LEAKS INTO THE CYLINDER. THE SUGGESTED REPAIR IS TO REPLACE THE LONG BLOCK OF THE ENGINE. THE COOLANT LEAKS WHILE THE CAR IS OFF CAUSING A VERY ROUGH START, AND EVENTUALLY THE COOLANT REACHES A LEVEL WHERE IT IS NOT SUFFICIENT ENOUGH TO KEEP THE MOTOR COOL, CAUSING OVERHEATING. *TR

WHEN I PURCHASED THIS VEHICLE OR FINANCED IT FROM THE DEALERSHIP I ASKED FOR THE CAR FAX AND NOTICED THERE WERE TWO SAFETY RECALLS AND ASKED IF THEY HAD BEEN FIXED AND THEY GAVE ME TWO COMPUTER PIECES OF PLAIN WHITE PRINT OUT PAPERWORK THAT ONLY SAID SERVICED RECALL AND THAT THEY DID ALL THEIR SERVICE PAPERWORK LIKE THAT NOW ! I WAS DOUBTFUL UNTIL I JUST CHECKED YOUR SITE AND FOUND 8 UNREPAIRED RECALLS TO MY CAR. *TR

TL* THE CONTACT OWNS A 2016 FORD FUSION EQUIPPED WITH GOODYEAR TIRES, TIRE LINE: EAGLE LS2, TIRE SIZE: 235/45/R18, DOT NUMBER: 4BFUJN1R. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, TREAD DETACHED FROM THE TIRE. THE CONTACT PULLED OVER AND THE TIRE WAS CHANGE BY A PASSERBY. THE TIRE MANUFACTURER WAS CONTACTED AND WAS INFORMED OF THE TIRE FAILURE. THE CONTACT REQUESTED TO HAVE THE TIRE PROCESSED PRIOR TO A CLAIM BEING FILED. PACKEY WEBB FORD (1815 OGDEN AVE, DOWNERS GROVE, IL 60515 630-598-4700) AND INFORMED THE CONTACT TO FILE AN INSURANCE CLAIM. THE VEHICLE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE FAILURE MILEAGE WAS 21,463.

THE CAR SHUT OFF RANDOMLY AND THE CHECK ENGINE LIGHT CAME ON. I STARTED THE CAR AGAIN AND IT STARTS. WHEN I FILL UP, IT STARTS, BUT IT HESITATES TO TURN OFF AGAIN, AND SOMETIMES DOESN'T COME BACK ON. IT'S SOMETHING TO DO WITH THE AIR IN THE TANK DUE TO IT BEING CAPLESS. WHEN IT COMES TO THE BODY, THE DOOR ALERT CAME ON 6/12/2020 STATING THAT THE FOOT WAS OPEN RANDOMLY. I WAS DRIVING TO A NEARBY STORE GOING ABOUT 20 MPH WITH THE DOORS LOCKED AND FULLY SHUT. *TR

THE LATCH ON THE DRIVER'S SIDE DOOR QUIT WORKING ALL AT ONCE AND WOULD NOT SHUT. I HAD TO DRIVE 30 MINUTES TO THE DEALERSHIP HOLDING IT SHUT WITH MY HAND WHILE DRIVING. *TR

SINCE THE PURCHASE, I HAVE DIFFICULTY GETTING THE HEADRESTS TO SIT AND STAY PROPERLY. ALSO THINK CONDENSATION IS GETTING INSIDE THE CAR FROM THE REAR AND FRONT WINDOWS. *TR

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT AFTER STOPPED, THE DRIVER'S SIDE SEAT BELT FAILED TO RETRACT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO PORTSMOUTH FORD (400 SPAULDING TURNPIKE, PORTSMOUTH, NH 03801, (603) 433-1221) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING SPOT, SHE ATTEMPTED TO SHIFT THE VEHICLE INTO DRIVE HOWEVER, THE VEHICLE STALLED AND FAILED TO MOVE FORWARD. THE CONTACT USED ZIP TIES TO SECURE THE GEAR SHIFTER IN DRIVE AND THE VEHICLE WAS DRIVEN TO THE RESIDENCE. DICK SMITH FORD OF COLUMBIA (7201 GARNERS FERRY RD, COLUMBIA, SC 29209 803-254-4000) WAS CONTACTED AND PROVIDED THE CONTACT WITH AN ESTIMATE OF $500 TO REPLACE THE SHIFTER CABLE AND BUSHING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

CSR WAS MOVING, I MADE A TURN THEN IT WAS DRIVING WEIRD. CAR ENGINE WOULD REV WHEN GAS PEDAL IS PRESSED, BUT WOULD BARELY GO THEN AFTER A MINUTE IT WOULD NOT GO AT ALL ANYMORE, LITTLE WRENCH LIGHT SHOWED UP. TRANSMISSION IS WHAT THE MECHANIC SAID IS THE PROBLEM . CODE READS THAT THE RATIO OF THE THIRD GEAR IS INCORRECT. *TR

2016 FORD FUSION WAS SPUTTERING WHEN STARTED AND KILLED ONCE. I HAD RECENTLY BROUGHT IT TO FORD AND MY COOLANT WAS VERY LOW. THEY SAID MY SPARK PLUGS NEEDED TO BE CHANGED. GOT IT BACK AND THE NEXT DAY IT WAS WORSE. WHEN I BROUGHT IT BACK TO FORD THEY THEN TOLD ME MY ENGINE NEEDED TO BE REPLACED BECAUSE COOLANT WAS IN MY CYLINDERS AND ON SPARK PLUGS. NOT ONLY DID THEY NOT ADDRESS THIS WHEN THEY CHANGED MY SPARK PLUGS 3 DAYS PRIOR. YOU KNOW DARN GOOD AND WELL THEY SAW THIS AND DID A COMPRESSION TEST ON MY CYLINDERS. THIS IS AN ISSUE WITH MANY FORD FUSIONS AND THEY ARE REFUSING TO REPLACE MY ENGINE WHEN THEY KNOW IT IS A FACTORY DESIGN DEFAULT. IT IS GOING TO COST ME ALMOST 7000 WHICH IS RIDICULOUS WHEN ITS A DEFAULT IN THE ENGINE. *TR

THE VEHICLE WAS STATIONARY BUT WHILE GETTING IN THE VEHICLE IT WAS NOTICED THAT THE FRONT PASSENGER DOOR WOULD NOT CLOSE. DASH WAS READING THAT DOOR WAS OPEN, SEVERAL ATTEMPTS WERE MADE TO CLOSE THE DOOR BUT NO LUCK. HAD TO TIE IT FROM THE INSIDE TO KEEP IT FROM OPENING WHILE DRIVING. *TR

AT APPROXIMATELY 70000 MILES THE CHECK ENGINE LIGHT CAME ON AND THE ENGINE WOULD RUN ROUGH WHEN STARTED BUT WOULD SMOOTH OUT AND OPERATE FINE. THE CHECK ENGINE LIGHT WENT OFF AFTER A FEW DAYS AND WOULD REPEAT EVERY WEEK OR SO. AT 73000 MILES THE CHECK ENGINE CAME ON AND THE ENGINE WAS MISFIRING. TOOK TO THE FORD DEALER AND WAS DIAGNOSED AS P0301 AND P0316 CYLINDER 1 MISFIRE. PRESSURE TESTED COOLANT SYSTEM LOSING PRESSURE. TRIED TO REMOVE #1 SPARKPLUG COULD NOT BE REMOVED. DIAGNOSED "MOST LIKELY NEEDS A LONG BLOCK BECAUSE OF SPARK THREADS AND SHORT BLOCK ISSUES WITH THESE". ESTIMATED COST $7000. THE DEALER FILED A REQUEST WITH FORD FOR COST RELIEF WHICH, AFTER A WEEK, WAS DENIED. I CALLED FORD CUSTOMER RELATIONS AND ASKED FOR HELP ON ESCALATING THE ISSUE AND WAS TOLD TO HAVE THE DEALER FILE AN APPEAL WHICH I HAVE REQUESTED. SEEMS LIKE A COMMON PROBLEM WITH THIS ENGINE GIVEN THE COMPLAINTS HERE AND THE COMMENTS FROM THE DEALER PERSONNEL.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL HOWEVER, THE BRAKE PEDAL WAS FIRM. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO SLOW THE VEHICLE TO A STOP. THE VEHICLE WAS TOWED TO PORTERVILLE FORD LOCATED AT 701 N. MAIN ST, PORTERVILLE, CA 93257, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE CAMSHAFT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 75,000.*DT*JB

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING 25 MPH, THE WINDSHIELD WASHER AND WIPER SWITCH WAS ACTIVATED HOWEVER, THE WINDSHIELD WASHER AND WIPERS WERE INOPERABLE. THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER'S AND PASSENGER'S SIDE WINDSHIELD WIPER MOTORS NEEDED TO BE REPLACED. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.

AFTER TURNING OFF THE VEHICLE, IT WOULD NOT GO INTO PARK. SEVERAL ATTEMPTS WERE MADE AND STILL, THE VEHICLE WOULD NOT GO INTO PARK. I TRIED MOVING THE VEHICLE TO A DIFFERENT PARKING STALL AND AGAIN, IT WOULD NOT GO INTO PARK. THE VEHICLE KEPT ROLLING. OTHER PATRONS WERE TRYING TO HELP ME TO KEEP MY VEHICLE FROM ROLLING IN ORDER TO AVOID HITTING OTHER PARKED CARS AND PEDESTRIANS. I ENDED UP HAVING TO CALL FOR A TOW TRUCK TO HAVE MY VEHICLE TOWED. I WAS ADVISED FROM AUTO MASTERS IN DERBY, KS THAT THE GEAR SHIFT CABLE WAS BROKEN AS WELL AS THE SHIFTER ASSEMBLY. BOTH PARTS HAD TO BE ORDERED FROM FORD. AFTER I SPOKE WITH A MECHANIC AND A FAMILY MEMBER I WAS ADVISED TO LOOK FURTHER INTO THIS TO SEE IF THERE WAS A RECALL PROBLEM ON MY VEHICLE. I HAD MY VEHICLE FIXED AND TURNED IN MY INVOICE TO FORD. THEY ARE NOW DENYING MY CLAIM. THEY ARE SAYING THAT THEY ARE NOT TOTALLY AT FAULT. THIS IS A HUGE SAFETY ISSUE. THANK YOU FOR YOUR ASSISTANCE AND TIME FOR LOOKING INTO THIS FOR ME. *TR

THE HIGH PRESSURE FUEL PUMP AND SENSOR WENT BAD AFTER 81000 MILES. THE CAR HAD A WHINING SOUND WHEN THE GAS PEDAL WAS DEPRESSED. THE CAR SPUTTERED WHILE ACCELERATING. THE CAR LOST PROPULSION AT HIGHWAY SPEEDS. *TR

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO PLACE THE GEAR SHIFTER IN PARK, THE SHIFT INDICATOR FAILED TO REGISTER THE CORRECT GEAR. GREENWAY FORD LOCATED AT 9001 EAST COLONIAL DRIVE ORLANDO, FL 32817, 888-984-4895, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN) NOR 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

ABOUT A YEAR AGO THE VEHICLE WOULD JUST STOP FOR NO REASON. THE CHECK ENGINE LIGHT WOULD COME ON OCCASIONALLY AND IT SAID IT WAS THE FUEL SENSOR. SOMETIMES THE CAR WOULD COMPLETELY SHUT DOWN WHEN ACCELERATING OR AT HIGHWAY SPEEDS. TOOK THE VEHICLE IN FOR REPAIRS ON OCTOBER 17, 2019 AND THE ISSUE WAS RESOLVED. NOW, A FEW MONTHS LATER, THE SAME THING IS HAPPENING.*DT*DT CONSUMER REPLACED THE FUEL PUMP ON 05/29/20 AND SINCE THEN HAS RECURRED 2 MORE TIMES, UNABLE TO ACCELERATE.*JB

ELECTRONIC WARNING THAT THE POWER STEERING IS NO LONGER FUNCTIONING PROPERTY, EPA LIGHT FLASHING ON AND OFF, AND STATED THAT THERE WAS AN ISSUE WITH THE REAR PARK AID. MY CAR HAS LESS THAN 30K MILES AND IT HAPPENED MULTIPLE TIMES DRIVING BOTH LOCALLY AND HIGHWAY MILES. TYPICALLY WILL OCCUR AFTER DRIVING FOR MORE THAN 5 MINUTES, PROBLEM CAN BE FIXED BY PUTTING VEHICLE IN DRIVE AND ROTATING WHEEL ALL THE WAY IN BOTH DIRECTIONS AND THEN RESTARTING VEHICLE. PROBLEMS IS RECURRING THOUGH AND HAS HAPPENED MULTIPLE TIMES IN THE PAST 3 WEEKS. PROBLEM CAUSES STEERING WHEEL TO BECOME EXTREMELY DIFFICULT TO TURN AND LEADS TO ISSUES MANEUVERING THE VEHICLE. VERY DANGEROUS ESPECIALLY WHEN TRYING TO MAKE ANY TURNS. I AM BRINGING MY CAR INTO BE SERVICED TOMORROW AS IT IS VERY DANGEROUS TO DRIVE, WILL HAVE FURTHER DOCUMENTATION AFTER THAT. *TR

WAS STOPPED AND PARKED IN A PARKING LOT . WHEN I EXITED THE DRIVER SIDE AND CLOSED THE DOOR. WHEN I DID THAT THE DOOR BOUNCED BACK. I TRIED AGAIN AND IT DIDN'T CLOSE COMPLETELY.THE DOOR LATCH IS IN THE UNLOCKED POSITION. IT DOESN'T STAY CLOSED, IF I WAS DRIVING AND THIS HAD HAPPENED I OR SOMEONE ELSE COULD OF BEEN SERIOUSLY HURT.

I BOUGHT THE CARE IN APRIL 2017,WITHIN A MOTH I STARTED SMELL CAR OUTSIDE THE CAR WHEN EVER I STARTED IT. YOU CAR SMELL IT UP TO 75 FT AWAY. TOWARDS THE FRONT AND DRIVERS SIDE. IT S BURNT GAS. JUST LIKE YOU WERE FILLING YOU GAS TANK. I TOOK IT TO MY DEALER FOR A CHECK UP 5/6 TIMES FOR THIS ISSUE. EACH TIME THEY SAY NOTHING WRONG AND THEY CAN'T SMELL THE GAS. YET MY SALESMAN AND OTHER CUSTOMERS IN THE PARKING LOT HAS SMELLED IT. STRANGERS IN THE GROCERY STORE AND SMELT IT AND WARNED ME. INCLUDING A FORD MECHANIC WHO ADVISED ME TO TAKE IT TO A SHOP.HE WAS FROM A DIFFERENT FORD DEALER.MY CO-WORKERS SMELL IT. MY GAS LEVELS ARE SHOWING IT AS WELL. AT THE TIME THIS STARTED I WAS STILL UNDER MANUFACTURER WARRANTY AT 57,000. NOW @ 64,000. HAVE EXTENDED. FOUND OUT SAME CAR WITH LARGER ENGINE HAS SAME PROBLEM HOWEVER THE DEALER REFUSES TO BELIEVE MAYBE ME CAR OR THE ENGINE MAY HAVE SAME PROBLEM. SERVICE BULLETIN:16-00452013-2016 CARS. PCV VALVE PART EJ726758B.THIS WAS FOUND BY A FRIEND A FORD ENGINEER. EVEN HE SAID IT S POSSIBLE THE SMALLER ENGINE COULD HAVE THE SAME PROBLEM. HOWEVER THE DEALER WON'T EVEN LOOK AT IT.WHAT DO I DO? NOW I HEAR A RATTLING SOUND UPFRONT IN THE ENGINE AREA. I ONLY DRIVE APPROX. 12 MILES A SAY UNLESS I GO GROCERY SHOPPING.LIKE I SAID IT'S A 2016 WITH 64,000, BEAUTIFUL CAR.JUST THIS ONE ISSUE. CAN'T SMELL WHEN DRIVING ONLY WHEN PARKED.ONLY FROM OUTSIDE OF CAR! IT IS NOT THE EXHAUST LIKE I SAID IT IS CLEAN UNBURNT GAS! THIS HAPPENS DAILY. *TR

STARTED OUT AS CYLINDER 3 MISFIRE, NORMAL HIGHWAY DRIVING, I REPLACED PLUGS AND COIL PACKS, DID NOT HELP. THEN ENGINE OVER HEATED, CHECKED COOLANT WHICH WAS LOW. SHORTLY AFTER REALIZED COOLANT HAS BEEN LEAKING TO NOWHERE AND WHITE SMOKE STARTED COMING OUT OF THE TAIL PIPE. AFTER SOME RESEARCH I FIND OUT THIS A PROBLEM FORD KNOWS ABOUT, SO IM HOPING THEY ARE HELD RESPONSIBLE. *TR

AIRBAG LIGHT WILL NOT GO OFF WHEN I START MY CAR. THE LIGHT HAS BEEN ON THROUGHOUT THE ENTIRE DAY. *TR

COOLANT STARTED LEAKING INTO THE ENGINE AND NOW I NEED A NEW ENGINE. I HAVE ONLY OWNED THIS CAR FOR FOUR YEARS AND HAVE TAKEN VERY GOOD CARE OF IT. I HAVE DONE SOME RESEARCH AND FOUND THAT HUNDREDS OF PEOPLE HAVE HAD THE SAME ISSUE. I WILL NEVER BUY FROM FORD AGAIN. *TR

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE OVERHEATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE STERLING MCCALL FORD DEALER LOCATED AT: 6445 SOUTHWEST FWY, HOUSTON, TX 77074, WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE COOLING CHAMBER WAS CRACKED, AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND STATED THAT THE WARRANTY WAS EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE VIBRATED AND JERKED ABNORMALLY. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CHECK MANUAL MESSAGE WAS ALSO DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO GREENWAY FORD (9001 E COLONIAL DR, ORLANDO, FL 32817, (888) 984-4895) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 56,888.

MY CAR HAS BEEN RUNNING FINE. A FEW DAYS AGO, IT SUDDENLY OVER HEATED. FLUID LEVELS WERE FINE. AFTER LETTING IT COOL OFF, I WAS ABLE TO DRIVE IT HOME. IT'S BEEN RUNNING FINE AGAIN UNTIL YESTERDAY. OUT OF NOWHERE, IT OVER HEATED AND ONCE AGAIN FLUID LEVELS WERE FINE. I LET IT COOL DOWN AND DROVE IT HOME WHICH WAS ONE STREET OVER. IT STARTED RUNNING ROUGH AND AS SOON AS I TURNED IN THE DRIVEWAY, WHITE SMOKE STARTED COMING OUT OF THE TAILPIPE. *TR

MY WIFE IS TRYING TO THE TIRES ROTATED ON HER 2016 FORD FUSION TO NO AVAIL. SHE HAS BEEN TOLD WE NEED TO BUY A NEW SET OF LUG NUTS BEFORE THEY CAN ROTATE THE TIRES. WHY IS THIS A CUSTOMER COST WHEN THE LUG NUTS ARE DEFECTIVE. IT IS THE FIRST TIME I HAVE HEARD OF SWOLLLEN LUG NUTS. SHOULDN'T THE BE THE MANUFACTURE'S RESPONSIBILITY. MY WIFE IF SHE WOULD HAVE WE WOULD NOT BE ABLE TO EVEN CHANGE THE TIRE BECAUSE THE WRENCH WON'T FIT. THAT SOUNDS LIKE A MAJOR SAFETY PROBLEM, ESPECIALLY FOR OLDER PEOPLE. IS THERE ANY WAY WE CAN GET THE MANUFACTURE TO SUPPLY A NEW SET OF REPLACEMENT NUTS SO SHE THE TIRES ROTATED??? A CAR DEALER SERVICE CENTER AND A CAR REPAIR INSTITUTION HAVE SAID THEY CANNOT ROTATE THE TIRES UNTIL A NEW SET OF LUGS ARE PURCHASED AND PROVIDED BY THE CUSTOMER TO REPLACE DEFECTIVE NUTS!! *TR

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE GEAR SHIFTER CEASED IN REVERSE. THE CONTACT WAS UNABLE TO SHIFT THE VEHICLE OUT OF REVERSE. UPON INSPECTION, IT WAS DISCOVERED THAT THE TRANSMISSION BUSHING FAILED. THE CONTACT PROVIDED A TEMPORARY FIX TO THE FAILURE AND DROVE TO MIRACLE FORD LOCATED AT 1394 NASHVILLE PIKE, GALLATIN, TN 37066, (615)442-8845, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION SHIFTER BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

VEHICLE WAS PURCHASED BRAND NEW AND WITHIN 9 MONTHS THE MOTHERBOARD CRASHED AND HAD TO BE REPLACED. SINCE THAT, THE CAR HAS TURNED OFF WHILE STOPPED AT A STOPLIGHT (VEHICLE WAS IN DRIVE AND AT COMPLETE STOP), BLUETOOTH DOES NOT CONNECT AT TIMES, RADIO TURNS ON AND OFF, AC/HEAT TURN ON AND OFF AND THE DISPLAY BLINKS. THERE IS A NOISE IN THE FLOORBOARD WHERE THE MOTHERBOARD WAS REPLACED AND WAS TOLD THERE IS NOTHING THEY CAN DO ABOUT IT AND THERE ARE NO ISSUES WITH THE SYSTEM. A RECALL WAS ISSUED FOR LUG NUTS IN 2019 AND ALL WERE REPLACED. WHEN ASKED IF THEY COULD BE REPLACED WITH A DIFFERENT TYPE, WAS TOLD NO, THEY WOULD BE REPLACED WITH THE SAME ONES - THAT WERE RECALLED. SINCE THE REPLACEMENT, THOSE LUG NUTS HAVE SWELLED AND HAD TO BE TAKEN TO THE DEALERSHIP FOR REMOVAL. 3 WERE UNABLE TO REMOVED AND WAS TOLD THERE WAS NOTHING MORE THEY COULD DO.

FIRST EPISODE: DRIVER'S SEAT BELT LOCKED PREMATURELY WHILE IN MOTION ~35MPH, NO SPECIAL CIRCUMSTANCES, NOT BRAKING RAPIDLY. AT NEXT RED LIGHT, I UNBUCKLED BUT COULD NOT DRAW BELT OUT MORE THAN A FEW INCHES. PULLED INTO A PARKING LOT, OPENED AND CLOSED DOOR A FEW TIMES AND FINALLY GOT BELT TO PULL OUT FAR ENOUGH TO REBUCKLE AND DRIVE HOME. SINCE THEN, SEAT BELT ALSO LOCKS INTERMITTENTLY AFTER FEW INCHES OF EXTENSION UPON INITIAL CAR ENTRY AND FIRST BUCKLE-IN. OPENING AND CLOSING DOOR AND MULTIPLE PULLS EVENTUALLY RELEASES BELT ENOUGH TO BUCKLE, BUT THEN IT BECOMES SLACK WHILE DRIVING. PROBLEM FIRST STARTED LATE FEB-EARLY MARCH, BUT DEFINITELY BEFORE MARCH 16, 2020 WHEN SANTA CLARA COUNTY SHELTER-IN-PLACE ORDER STARTED. IT HAS ESCALATED SINCE THEN...WARMING WEATHER? I DRIVE TO MY PEDIATRIC PRACTICE AND THE NEWBORN UNIT AT OUR LOCAL HOSPITAL 4-5 TIMES/WEEK DESPITE PANDEMIC. I'M CONCERNED THAT IF BELT IS LOCKING INAPPROPRIATELY AT VEHICLE STARTUP AND SLACKENING DURING NORMAL DRIVING, IT MAY FAIL TO LOCK IN A CRASH.

THE CAR WAS BOUGHT NEW 4 AND 1/2 YEARS AGO AND HAS 104,000 MILES. ALL SERVICE WORK HAS BEEN DONE BY A FORD DEALERSHIP. THE CAR DEALERSHIP SAID THE CAR WAS OKAY 3 MONTHS AGO. ONE DAY, THE ENGINE STARTING RUNNING ROUGH WITH WHITE SMOKE COMING OUT OF THE EXHAUST. THE DEALERSHIP SAID IT PULLED A CODE P02300, WHICH MEANS THE #2 CYLINDER IS MISFIRING. FROM OUR RESEARCH, THE 2017 FORD FUSION HAD A RECALL ON THE EXACT SAME ENGINE FOR THE SAME ISSUES. THIS IS ALSO A KNOWN PROBLEM FOR MANY FORD SERVICE DEALERSHIPS. THE FIX FOR THIS IS REPLACING THE ENGINE.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT AFTER HER HUSBAND PLACED THE GEAR SHIFTER IN REVERSE, THE GEAR SHIFTER CEASED IN REVERSE. THE VEHICLE WAS TOWED TO KOONS FORD LINCOLN OF ANNAPOLIS (2540 RIVA RD, ANNAPOLIS, MD 21401) TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE SHIFTER CABLE LINK DUE TO THE TRANSMISSION BUSHING. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 68,793.*DT*JB

SEAT BELTS IN BACK SEAT ON BOTH SIDES DO NOT COME OUT . WHILE TRYING TO PULL OUT THE BELTS THEY KEEP LOCKING UP AS IF IT WAS PULLED OUT TO FAST, BUT IT DOESN'T MATTER THE SPEED YOU PULL THEM OUT. I CAN NOT HAVE PEOPLE IN THE BACKSEATS. IT IS NOT SAFE. *TR

I BOUGHT THE CAR NEW. SEVERAL MONTH'S AGO I HEARD WATER SLOSHING CHECK ENGINE LIGHT CAME ON, OVERHEATING LIGHT ALONG WITH MANY OTHERS. THE CAR SHUT OFF ON A VERY BUSY HIGHWAY ALMOST CAUSED ME TO GET FROM BEHIND. THE CAR WAS NOT OVERHEATING. REPLACED WATER PUMP, COIL PACK, PLUGS, SEVERAL SENSORS. DDREOVER AGAIN VEH SHUT OFF SAMETHING. TOOK TO SHOP #1 FOUND COOLANT IN THE ENGINE CRACK BLOCK. NOW ITS AT FORD DEALERSHIP DIAGNOSED SAMEE AS SHOP #1. CALLED FORD THEY STATED NOTHING THEY WILL DO. FORRDD EXPERT SAID SEVERAL HAS BEEN REPORTED BUT NO RECALL YET

SO THIS STARTED JUST ABOUT A WEEK AGO I NOTICED I HAD LOW COOLANT, I HAD SERVICED MY CAR RECENTLY SO I THOUGHT MAYBE THEY JUST FORGOT TO ADD SOME, IT WASN'T BELOW THE MINIMUM LINE BUT IT WAS GETTING NEAR SO I TOPPED IT OFF, WELL NOT I NOTICE MY COOLANT IS LEAKING FURTHER MORE AND MORE, I'VE RESEARCHED IT ONLINE AND MANY PEOPLE ARE HAVING THIS ISSUE ALTHOUGH THERE'S NO RECALL ISSUES THERE SHOULD BE, PEOPLE ARE PAYING THOUSANDS OF DOLLARS FOR A NEW ENGINE BECAUSE OF A DEFECT AND I FEAR I'M GOING TO BE ONE OF THOSE PEOPLE ALSO, THEY CLAIM THE 2ND PISTON GOES OUT DUE TO COOLANT LEAKING INSIDE. PLEASE PLEASE INVESTIGATE THIS DEFECT, FORD LIED ABOUT THEIR FORD FOCUS AND NOW IT'S THEIR FORD FUSION.

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT PULLED OVER AND INSPECTED THE VEHICLE AND BECAME AWARE THAT THE DRIVER'S SIDE FRONT AXLE WAS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO FAIR OAKS FORD LINCOLN LOCATED AT (2055 W OGDEN AVE, NAPERVILLE, IL 60540) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE CONTROL ARM AND SUBFRAME NEEDED TO BE REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT AFTER REFUELING, THE ACCELERATOR NEEDED TO BE DEPRESSED WHILE STARTING THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE FUEL PRESSURE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.