2013 Ford Fusion complaints

I WAS TURNING AROUND IN MY DRIVEWAY AND THE STEERING LOCKED UP. I COULD NOT TURN THE STEERING WHEEL AT ALL. *TR

THIS IS THE 6TH TIME I AM TAKING MY VEHICLE IN. THE FIRST 5 TIMES WERE FOR TRANSMISSION ISSUES. THEY FOUND "TRASH" IN MY TRANSMISSION AND HAD TO TAKE IT APART. THAT HAPPENED ABOUT 1 MONTH AGO. I NOW HAVE A SERIOUS FUEL LEAK. I PURCHASED EXTENDED WARRANTY, HOWEVER, I AM CONCERNED THAT THIS VEHICLE IS NOT SAFE TO DRIVE. I PURCHASED THIS VEHICLE BRAND NEW AND HAVE HAD NOTHING BUT SERIOUS PROBLEMS WITH IT. I AM CONCERNED FOR THE SAFETY OF MYSELF AND MY KIDS. I DO NOT EVEN WANT MY CHILDREN IN THIS CAR ANYMORE. ARE THERE ANY SOLUTIONS TO MY SITUATION? *TR

POWER STEERING SYSTEM FAILURE. VEHICLE HAS LOST ALL POWER STEERING RENDERING THE VEHICLE EXTREMELY DIFFICULT TO DRIVE, AND DEFINITELY UNSAFE TO DRIVE. *TR

THE TRANSMISSIONS SHUTTERS AT ALL SPEEDS. THE CAR STALLS ON RED LIGHTS. THE CAR STALLS GOING AROUND CURVES. THE CAR STALLS GOING BOTH UP AND DOWN HILLS. FORD PUT OUT AND "EXTENDED WARRANT" BUT DOES NOT HAVE THE PARTS TO FIX THE PROBLEM. WE HAVE TALKED TO TWO DIFFERENT DEALERS AND A REGIONAL MANAGER FOR FORD, BUT NOTHING IS GETTING DONE.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

TL*THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE METALLIC TAPE ON THE TRANSMISSION GEAR SELECTOR HAD PEELED OFF CREATING VERY SHARP EDGES AND CAUSING A LACERATION TO HIS RIGHT HAND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

FRIENDS AND I RENTED A 2013 FORD FUSION FROM HERTZ WHILE ON A TRIP LAST WEEKEND. THE COMPUTER DISPLAY THAT CONTROLS THE AC AND OTHER FUNCTIONS SHUT DOWN MIDWAY THROUGH THE TRIP. THE CAR RAN WELL ENOUGH TO DRIVE, SO WE CONTINUED DRIVING IT FOR THE REMAINDER OF THE TRIP. I WAS SEATED BEHIND THE DRIVER. I NOTICED A SLIGHT HEADACHE EARLIER IN THE TRIP AFTER BEING IN THE CAR. AFTER THE AC/HEAT FUNCTIONS SHUT DOWN, I GOT A MAJOR HEADACHE PLUS NAUSEA. THE OTHER BACK SEAT PASSENGER ALSO GOT A HEADACHE, THOUGHT LESS SEVERE. ONLY AFTER I WAS OUT OF THE CAR AND IN FRESH AIR DID THE HEADACHE DISSIPATE SLOWLY. I SUSPECT THAT, WITHOUT POSITIVE AIR PRESSURE IN THE CAR'S CABIN, THAT EXHAUST GASES ARE DRAWN INTO THE CAR WHILE IT'S MOVING. THIS SAME PHENOMENON OCCURRED TO ME ABOUT 14 YEARS AGO. I AM CONCERNED THAT MODERN CARS DRAW EXHAUST INTO THE CARS--OBVIOUSLY DANGEROUS. *TR

2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED THE REPLACEMENT AIR BAG WOULD NOT BE AVAILABLE UNTIL THE THIRD QUARTER OF 2015. *JB

WAS DRIVING APPROXIMATELY 50 MILES PER HOUR WHEN DEER HIT CAR IN FRONT . THE IMPACT TOOK OUT FRONT BUMPER BUMPER GUARD HOOD LEFT FENDER AND LEFT DOOR. THE RADIATOR BOLTS CRACKED AND DROPPED THE RADIATOR. I WAS THROWN FORWARD BUT NEITHER SEAT BELT TIGHTENED OR AIR BAG WENT OFF. THE SYSTEM RADIO WENT INTO SYSTEM CHECK AND CONTINUALLY CHECKED , STATING AIRBAG DEPLOYED BUT IT DID NOT DEPLOY. ONE SIDE OF THE SEAT ON DRIVERS SIDE WILL NOT RISE WHEN TRYING TO BRING SEAT UP AND SO SEAT SAGS TO LEFT OFFICER THAT I CALLED TO THE SCENE STATED THAT IT LOOKED LIKE THE AIRBAG STARTED TO DEPLOY BUT WHEN I GOT THE CAR FIXED THEY SAID THEY FOUND THE AIRBAG STILL IN TACK. BOTH PARTIES POLICE AND MECHANIC STATED THAT THEY WERE SURPRISED AIRBAG DID NOT GO OFF. I CALLED FORD ABOUT THE RECALL AND THEY SAID CANNOT REPAIR UNLESS AIR BAG LIGHT IS ON . I WROTE SAFETY FOR FORD AND THEY SAID THE SAME THING. I CALLED DEALER BACK AND THEY STATED THAT I CANNOT BRING IN TILL LETTER ARRIVES BECAUSE THE PARTS TO REPLACE WOULD NOT BE IN TILL END OF 2015. *JS

TOOK VEHICLE IN FOR A NUMBER OF ISSUES, TWO OF WHICH WERE THE LEFT TURN SIGNAL WOULD SHUT OFF PREMATURELY TO COMPLETING A LEFT HAND TURN AND ALSO BOTH SIDE VIEW MIRRORS (MOSTLY DRIVERS SIDE) WOULD ALWAYS RESET ITSELF TO SOME RANDOM POSITION OTHER THAN THE ONE I SET THEM TOO WHENEVER THE VEHICLE WOULD RECEIVE POWER, (WHEN CAR IS OFF AND I WOULD EITHER OPEN ANY DOOR OR PRESS UNLOCK ON KEY FOB OR USE KEYLESS ENTRY) MIRROR ISSUE IS EASILY DUPLICATED (TURN CAR OFF AND OPEN DOOR TO CUT POWER, CLOSE DOOR, LOCK CAR, AND MUST WAIT AT LEAST 1 MINUTE FOR ALL POWER TO FULLY SHUT OFF, THEN UNLOCK CAR AND MIRRORS WOULD RANDOMLY MOVE AROUND, ALMOST AS IF THEY WERE TRYING TO CALIBRATE THEMSELVES) DEALER WITNESSED MIRROR ISSUE AS IT'S EASILY RECREATED, DID A BUNCH OF UPDATES OF VARIOUS CONTROL MODULES AND THEN SAID CAR IS FIXED. CAR WAS HOWEVER NOT FIXED AS I WENT TO USE MY TURN SIGNAL TO EXIT DEALER PARKING LOT, THE TURN SIGNALS NOW WOULD NOT STAY ON AT ALL FOR EITHER TURNING DIRECTION. I MUST NOW HOLD UP OR DOWN ON TURN SIGNAL LEVER IN ORDER TO KEEP SIGNALS BLINKING, ALSO THE MIRRORS STILL RANDOMLY MOVE WHEN ENERGIZING VEHICLE. DEALER UNABLE TO TROUBLE SHOOT ISSUE FURTHER AS TECH WAS LEAVING NOW MUCH DRIVE MY CAR WITH MALFUNCTION MIRRORS AND EVEN WORSE TURN SIGNAL ISSUE CAUSED BY THE UPDATES THEY DID PERFORM. UNHAPPY AND NO COURTESY VEHICLE OFFERED. *JS

THE DRIVER SIDE WIPER STOPPED WORKING AT 37900 MILES. *TR

TL*THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER:14V597000 (AIR BAGS , SEAT BELTS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

WHEN RETURNING TO VEHICLE I NOTICED THE MY FORD TOUCH RADIO WAS STILL ON. WENT TO DRIVE AWAY IN CAR AND POWER STEERING FAILED TO WORK. ALL TURN SIGNAL INDICATORS FAILED TO WORK AS I DROVE AWAY. THE DEFROST, HEATING, AND COOLING CONTROLS FAILED TO WORK. THE SPEEDOMETER FAILED TO WORK. THE 2 LCD SCREENS ON THE DASHBOARD WITH THE FUEL DISPLAY AND TACHOMETER DISPLAYED ONLY A WHITE BACKGROUND. THE POWER DOOR LOCKS FAILED TO WORK. THE RADIO WILL NOT TURN OFF WHEN THE VEHICLE IS EXITED AND THE PROBLEMS WHERE ALSO REPEATED AT THE VEHICLE DEALERSHIP. THIS IS A SAFETY ISSUE WHEN THE POWER STEERING, TURN SIGNALS, SPEEDOMETER AND DEFROST FAIL TO WORK WITH NO WARNING. *TR

ABOUT 2WKS A GO I NOTICED THE FOLLOWING MESSAGES ON DASHBOARD.... 1- SERVICE ADVANCE TRAC (ON RIGHT SIDE OF SPEEDOMETER, THERE WERE TWO VEHICLE ON A TRAC ICONS) 2- HILL ASSIST NOT AVAILABLE. 3- ABS LIGHT STAYED ON WHILE DRIVING. ALL THE ABOVE WARNING MESSAGES CAME ON EVERY TIME I STARTED THE CAR AND HAD TO HIT THE OK BUTTON SEVERAL TIMES TO MAKE THE HILL ASSIST MESSAGE GO AWAY, BUT ABS AND SERVICE ADVANCE TRAC REMAINED ON WHILE DRIVING. TWO DAYS AGO, WHILE DRIVING TO WORK, I NOTICE THE CAR STARTED TURNING DIAGONAL AND SLIDING FORWARD TOWARDS ON COMING LANE ON THE LEFT, I MANAGED TO BRING MY CAR BACK OVER TO MY LANE AND THIS IS WHEN I NOTICE IT PICKED UP A LITTLE BIT MORE SPEED, KEPT ON SLIDING AT AN ANGLE, BY THIS TIME THE CAR IS NOW PERPENDICULAR TO THE ROAD, SLIDING FORWARD AT THE SAME TIME HEADING TOWARDS THE DITCH ON THE RIGHT, MY CAR KEPT SLIDING WITHOUT ANY SENSE OF TRACTION, FELL ON ITS LEFT SIDE AND KEPT ON GOING AND LANDED IN THE EMBANKMENT IN THE SNOW ON ITS LEFT SIDE. IT DID SNOW THE WEEK BEFORE AND THE ROADS WERE PLOWED, I HAVE DRIVEN THIS ROAD MANY TIMES IN THE SNOW (AT TIMES WITHOUT BEING PLOWED) WITHOUT ANY ISSUES LISTED ABOVE AND I ALSO KNOW HOW THE CAR IS SUPPOSE TO FEEL WHEN TRACTION IS WORKING AND I DID NOT FEEL THAT. THIS IS MY FIRST TIME HAVING THIS PROBLEM AND HAVING THIS TYPE OF ACCIDENT. THANK GOD, I WAS NOT HURT AND WAS ABLE TO CLIMB OUT OF THE CAR THROUGH THE PASSENGER DOOR IN 10DEGREE WEATHER WHILE THE CAR WAS STANDING ON ITS LEFT SIDE. I DID NOTIFY

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY CAUSING THE CONTACT TO USE THE HIGH BEAMS TO DRIVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 12V553000 (EXTERIOR LIGHTING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

THIS IS A CASE OF MULTIPLE INCIDENTS, FIRST INCIDENT WITH SIGNIFICANT ISSUE WAS ON 12/11/2014. AS I WAS PULLING OUT OF MY DRIVEWAY AND REVERSING ACROSS TWO LANES OF TRAFFIC, MY CAR TURNED OFF AND SAID "PRESS BRAKE TO START" (I HAVE THE PUSH-START-IGNITION). THE CAR TURNED OFF AS I WAS REVERING ACROSS THE STREET, I HAD TO PUT THE CAR IN PARK IN ORDER TO RESTART THE CAR. I RESTARTED THE CAR AND DROVE IT TO THE DEALERSHIP, WHICH THEY HAVE NEVER HEARD OF THIS ISSUE AND SAID THEY COULD NOT GET ME IN FOR AN APPOINTMENT UNTIL 12/15. ON 12/14/2014, AS I WAS DRIVING DOWN THE ROAD AT ~25MPH, MY CAR STARTED TO ACT LIKE IT WAS GOING TO QUIT, BEFORE I COULD PULL OFF TO THE SIDE OF THE ROAD, THE CAR TURNED OFF AND SAID "PRESS BRAKE TO START" I WAS ABLE TO GET THE CAR TO THE SIDE OF THE ROAD, AS I DID I PUT THE CAR IN PARK AND TRIED TO RESTART THE CAR AND IT JUST KEPT ROLLING OVER AND I HAD TO PUSH THE START BUTTON TO GET IT TO STOP, AS I DID, THE BRAKES AND STEERING WHEEL LOCKED AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE CAR FOR 3 DAYS, COULD NOT FIND AN ISSUE. I FILED A COMPLAINT WITH FORD AND THEY HAVE CLOSED MY CASE SAYING THERE IS NOT AN ISSUE. IT IS NOW AT A 2ND DEALERSHIP WHERE THEY CAN NOT FIND AN ISSUE. I HAVE BEEN TOLD BY FORD TO CONTINUE DRIVING MY CAR UNTIL THE ISSUE HAPPENS AGAIN, WHICH IS A MAJOR CONCERN FOR MY PERSONAL AND OTHERS SAFETY AS I AM DRIVING DOWN THE ROAD. WHEN THE CAR QUITS, I HAVE HARDLY ANY CONTROL OVER THE VEHICLE AND LUCKILY I HA

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WOULD HAVE TO RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

DRIVING MY CAR HOME FROM WORK TODAY AND A WARNING CAME ON CARE DISPLAY SAYING "POWER STEERING ASSIST FAULT" CAME ON STEERING WAS A LITTLE HARD FOR A COUPLE SECOND AND THEN LIGHT WENT OFF AND STEERING RETURN TO NORMAL. HAD A HAPPEN BEFORE WHEN PARK BUT DIDN'T THANK ANYTHING UNTIL TODAY. ALSO HAVE BEEN COMING OUT OF GARAGE AND TRACTION CONTROL LIGHT COMING ON AND SAID FAULT BEFORE. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON DECEMBER 10TH, I WENT TO PULL OFF AND WHILE I WAS IN DRIVE, A WARNING CAME UP THAT SAID "STEERING ASSIST FAILURE." AND MY STEERING LOCKED ON ME. PRIOR TO THIS, I HAVE MADE SEVERAL COMPLAINTS TO FORD, INFORMING THEM THAT OVER THE LAST 6, MY CAR HAS GOTTEN INCREASINGLY LOUDER AND SHAKES TERRIBLY. THEY'VE IGNORED MY CONCERNS AND DISMISSED ME MULTIPLE TIMES, STATING THAT IF NOTHING IS FOUND ON THE COMPUTER, THEY CANNOT DO ANYTHING. IN OCTOBER, I REFUSED TO LEAVE THE SERVICE DEPARTMENT UNTIL SOMEONE CHECKED MY CONCERNS. FINALLY, A MECHANIC SAT IN MY CAR AND LISTENED TO THE LOUD RATTLING NOISE. HE SAID "THAT'S NOT NORMAL." UPON INSPECTION, THE MECHANIC SAID THAT HE FOUND 2 LOOSE CLIPS THAT ATTACH TO MY FUEL LINE. I WAS TOLD THAT MY ENTIRE FUEL LINE NEEDED TO BE REPLACED, BUT THAT THE PART WAS ON BACK ORDER. THEY SAID I NEEDED TO STILL DRIVE MY CAR DESPITE THE "LOOSE CLIPS. " I DON'T KNOW HOW ACCURATE THEIR DIAGNOSIS IS, BUT THEY SAID MY PART WOULD FINALLY BE HERE ON NOVEMBER 17, 2014. WHEN I CALLED AGAIN YESTERDAY, THEY SAID IT WAS STILL ON BACK ORDER! FROM WHAT I'M READING ABOUT THIS STEERING WHEEL LOCK PROBLEM, IT SOUNDS LIKE MY PRIOR CONCERNS CAN ALL BE RELATED. FORD SAID THEY DIDN'T HAVE A RECALL FOR MY STEERING WHEEL PROBLEM AND ASKED ME TO DRIVE MY CAR THERE! I INFORMED THEM THAT MY STEERING WHEEL LOCKED ON ME AND THAT I DID NOT FEEL SAFE! I'M FURIOUS AT THE WAY I HAVE BEEN TREATED AS A CUSTOMER AND I FEEL LIKE NO ONE CARES ABOUT MY SAFETY. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION EQUIPPED WITH GOODYEAR EAGLE RS-A TIRES, SIZE: P235/45R18. WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 18,000. UPDATED 02/02/15*LJ UPDATED 9/8/2017*CN

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 5 MPH, ANOTHER VEHICLE SLIGHTLY STRUCK THE DRIVER SIDE BUMPER OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. TWENTY MINUTES LATER, A POPPING SOUND EMITTED FROM INSIDE THE STEERING WHEEL AND SMOKE APPEARED FROM THE DASHBOARD. THE VEHICLE SHUT OFF INDEPENDENTLY AND THE CONTACT HASTILY EXITED THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND THE FIREFIGHTERS HAD TO RIP APART THE ENTIRE DASHBOARD IN ORDER TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS UNABLE TO DETERMINE THE SOURCE OF THE FIRE. A POLICE AND FIRE REPORT WERE FILED. THE VEHICLE WAS DESTROYED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE INCIDENT. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS 15,000.

WE WERE LEAVING THE BOWLING ALLEY AND BACKING UP OUT OF A PARKING SPACE WHEN OUR CAR JUST CUT OFF. THE LIGHTS ARE NOT DIM AND WE TRIED TO BOOST IT FROM A FRIEND'S BATTERY JUST TO MAKE SURE IT WASN'T THE BATTERY. THE RADIO AND EVERYTHING WORKS INSIDE THE CAR, BUT THERE IS NOT EVEN A CLICKING NOISE WHEN WE TURN THE KEY SO IT ISN'T EVEN ATTEMPTING TO CUT ON. WE ARE GOING TO THE MILITARY SALES OFFICE TODAY SINCE WE ARE OUT OF THE U.S. WHEN WE BOUGHT IT LESS THAN 7 MONTHS AGO. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/20/15*LJ UPDATED 6/9/2015 *JS

I WAS IN A CAR ACCIDENT WITH MY 2013 FORD FUSION. THERE WAS A WITNESS AT THE SCENE SAYING THAT THERE WERE SPARKS SHOOTING FROM MY CAR BEFORE THE ACCIDENT HAPPENED. HE SAYS IT LOOKED LIKE A TIRE CAME OFF MY CAR TAKING A RIGHT CURVE ON A MAIN ROAD IN THE CITY THE CAR DID NOT TURN I JUST WENT STRAIGHT ACROSS 2 LANES OF ONCOMING TRAFFIC.ON THO THE SIDEWALK AND INTO A TREE. I COULD NOT OPEN THE DOOR TO THE CAR TO GET OUT 2 GUYS CAME OVER AND NOTICED THE CAR WAS ON FIRE AND PULLED THE DRIVER SIDE DOOR OPEN. I ENDED UP IN THE HOSPITAL LUCKILY NO ONE ELSE WAS HURT I LIVE IN LONDON ONTARIO CANADA. .....UPDATED 12/15/15 *BF *TR UPDATED 9/7/2017*CN

FIRST TIME WAS YESTERDAY MORNING. HUSBAND WAS PULLING OUT OF A PARKING SPOT AND CAR STALLED. HE DIDN'T MENTION IT, THINKING IT WAS JUST A FLUKE. YESTERDAY EVENING I WENT TO THE STORE AND WHEN PULLING OUT OF PARKING SPOT CAR STARTED MISSING AS IF IT WERE NOT GETTING FUEL AND THEN STALLED. WHEN I TOLD HUSBAND ABOUT IT, HE EXPLAINED THAT THE SAME THING HAPPENED TO HIM EARLIER IN THE DAY. VERY SCARY FEELING. LUCKILY BOTH TIMES WERE AT SLOW SPEEDS. *TR

THERE IS A SHARP EDGE ON THE SEAT RAILS. I CUT MY FINGER DEEPLY RETRIEVING A NAPKIN THAT FELL BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE. *TR

I WAS DRIVING SW BOUND ON HWY 20 IN LOGANVILLE, GA WHEN MY CAR SURGED AND POWERED OFF AT 50 MPH 'THE VEHICLE TURNED OFF ON A VERY BUSY ROAD. I JUST BOUGHT THIS CAR LAST YEAR. THIS IS THE SECOND TIME THIS HAS HAPPENED THIS FIRST TIME IT HAPPENED FORD REPLACED MY ENTIRE STEERING COLUMN. I HAD ZERO STEERING CAPABILITY, THE ENGINE WAS OFF AND UNRESPONSIVE AND ALL OF MY ELECTRONIC PANELS WENT DARK EXCEPT FOR A MESSAGE SAYING "TRANSMISSION IS NOT IN PARK" AND THE ENGINE WARNING LIGHT (YELLOW) CAME ON. I WAS ABLE TO HIT THE HAZARD LIGHTS AND BARELY INCH TO THE RIGHT SIDE ON THE HIGHWAY. THERE WAS A TRUCK BEHIND ME THAT HAD TO MAKE AN EVASIVE LANGE CHANGE MANEUVER TO THE LEFT IN ORDER TO AVOID COLLISION. ONCE I CAME TO A STOP I IMMEDIATELY TURNED MY VIDEO CAMERA ON MY PHONE AND STARTED DOCUMENTING WHAT WAS HAPPENING IN THE VEHICLE. I HAVE THIS VIDEO READILY AVAILABLE FOR YOU IF YOU NEED IT TO FURTHER YOUR INVESTIGATION. *TR

ONE OF FORD'S ADVERTISED SAFETY SYSTEM IS THE CROSS TRAFFIC ALERT (CTA) AND BACKUP SENSORS THAT ALERT THE DRIVER TO SOMEONE IMMEDIATELY BEHIND THE VEHICLE OR APPROACHING THE VEHICLE FROM THE SIDES. WE NOTICED THAT WE COULD NOT HEAR THE SAFETY ALERT FROM THE REAR OF THE CAR UNDER NORMAL CONDITIONS. I DECIDED TO MEASURE THE LOUDNESS OF THE ALERTS TO SEE HOW THE THEY COMPARED TO NORMAL LEVELS. ALL MEASUREMENTS WERE TAKEN AT THE DRIVER'S SEAT USING DBA SINCE THIS WEIGHTS THE SOUND TO MATCH THE CONTOUR OF THE HUMAN EAR. THE FORWARD SENSORS MEASURE AT 55 DBA WHICH IS AT THE MID-POINT OF NORMAL COMMUNICATION (50-60 DBA) AND IS QUITE NOTICEABLE UNDER ALL CONDITIONS. THE REAR SAFETY ALERT MEASURES AT 40 DBA WHICH IS A LITTLE BIT ABOVE A SOFT WHISPER. NORMAL COMMUNICATION IS BETWEEN 10 AND 100 TIMES LOUDER. WHEN YOU GET IN YOUR HOT CAR IN A PARKING LOT THE A/C IS ON HIGH IT MEASURES 70 DBA. THIS IS WHEN YOU NEED THE SAFETY SYSTEM TO WORK WHEN BACKING OUT OF A PARKING SPOT. PROBLEM IS THE NOISE FROM THE A/C IS 1,000 TIMES LOUDER THAN THE SAFETY ALERT RENDERING IT INAUDIBLE UNLESS YOU TURN YOUR HEAD AND LEAN INTO THE BACK SEAT AREA, THEN A FAINT SAFETY ALERT CAN BE HEARD. I COMPLAINED TO FORD AND THIS WAS ASSIGNED A CASE NUMBER CAS-4970853. I THOUGHT IT WAS JUST MY CAR BECAUSE A FRIEND OF MINE HAS A FUSION ENERGI SAME YEAR AND HIS IS A LITTLE LOUDER ABOUT 46 DBA. THE DEALERSHIP COULD FIND NOTHING WRONG AND FORD SAID THERE WAS NOTHING THEY COULD DO TO FIX IT. I ASKED FOR THE SPECIFICATION

2013 FORD FUSION TITANIUM REAR SHOCKS ARE BAD AT 44,000 MILES. WHEN ROUGH ROAD IS HIT THE VEHICLE BECOMES UNSTABLE AND THE REAR END BOUNCES EXCESSIVELY. WHEN TRYING TO FIND REPLACEMENT OEM PARTS AT DEALERSHIP, THEY STATE THE PART IS BACKORDERED UNTIL AT LEAST DEC 23 2014. WHEN TRYING TO FIND AFTERMARKET REPLACEMENTS, THERE ARE NONE AVAILABLE FROM MAJOR MARKETERS. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/15/16*CN UPDATED 01/27/15

MY 1ST ENCOUNTER WAS LESS THAN 90 DAYS AFTER PURCHASE. MY POWER STEERING ASSIST LIGHT CAME ON WHEN ACTIVATING HANDS FREE PHONE, I LOST POWER STEERING AND COULD NOT MANUALLY TURN STEERING WHEEL. TURNED CAR OFF, RESTARTED ENGINE AND POWER STEERING WORKED. HAVE LOST POWER STEERING ON SEVERAL DIFFERENT OCCASIONS WITHOUT USING THE SYNC OPTION. CAR HAS BEEN BACK TO DEALER ON SEVERAL OCCASIONS AND A FORD REPRESENTATIVE HAS BEEN CONSULTED TO IDENTIFY AND REPAIR THIS DANGEROUS ISSUE, TO NO AVAIL. AFTER SPEAKING WITH A FORD REPRESENTATIVE FOR A POSSIBLE "IN HOUSE LEMON LAW" EVALUATION, I WAS TOLD THERE WAS NO PROBLEM WITH MY CAR AND THEY HAVE OFFERED AN EXTENDED WARRANTY AT NO ADDITIONAL CHARGE. *TR

PASSENGER DOOR OPENED WHILE DRIVING. BOTH DOORS WILL NOT STAY LATCHED. *TR

PULLING INTO A PARKING LOT AND THE DISPLAY FLASHED WARNING AND DINGED, POWER STEERING FAILURE. SHUT CAR OFF, WARNING GONE, TAKING IT TO DEALERSHIP TOMORROW. ALSO TO NOTE EVER SINCE BUYING THE FUSION THE TURN SIGNALS WILL RANDOMLY SHUT OFF BEFORE COMPLETION OF TURN, SOMETIMES EVEN BEFORE TURN, EVERY TIME THE TURN SIGNAL WAS ACTIVATED ALL THE WAY NOT JUST THE FIRST STAGE. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE GARAGE, THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 46,000.

I WAS DRIVING HOME FROM A ROAD TRIP AND WAS ABOUT 300 MILES FROM HOME WHEN MY "SERVICE POWER STEERING" NOW MESSAGE CAME ON MY SCREEN AND LESS THAN 5 MINUTES AFTER THAT MY STEERING WENT OUT ON MY VEHICLE. I PULLED OFF THE ROAD AT A GAS STATION AND TURNED MY CAR OFF AND THEN ON AGAIN BUT THE STEERING WAS STILL OUT. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE TURN SIGNALS FAILED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TURNING MODULE NEEDED TO BE REPLACED. AT THE TIME OF THE REPAIR, THE MANUFACTURER STATED THAT THE TURNING MODULE WAS NOT THE CAUSE OF THE FAILURE. THE DEALER STATED THEY WOULD CALL BACK WHEN THE APPROPRIATE REPAIR WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

WITHIN 2 MONTHS TWO DOOR LATCHES FAILED AND HAD TO BE REPLACED. I WORRY ABOUT THE OTHER 2 NOW. I DON'T KNOW IF THEY WOULD FAIL WHILE DRIVING. BOTH HAPPENED WHEN I OPENED THE DOOR AND THEN COULD NOT SHUT IT. *TR

THE FRONT PASSENGER DOOR OF MY 2013 FORD FUSION WILL NOT CLOSE. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER AND THE DIAGNOSIS WAS FAILURE OF THE DOOR LATCH ASSEMBLY. THE PART IS ON BACKORDER AND I WAS TOLD THEY HAVE NO IDEA WHEN THE PART WILL BE SHIPPED. WHILE AT THE DEALER, THERE WAS ANOTHER 2013 FORD FUSION WITH THE SAME PROBLEM ON THE SAME DOOR AS MINE. I HAVE OWNED THIS CAR FOR ALMOST TWO YEARS AND THERE IS NO WAY A DOOR LATCH SHOULD FAIL THIS EARLY. THE TOTAL COST FOR THE REPAIR WILL BE $431. *TR

I WAS DRIVING ON THE BLUE RIDGE PARKWAY ON A SUNNY DAY. MY HEADLIGHTS WERE SET AT "AUTO." THIS SELECTION AUTOMATICALLY TURNS MY HEADLIGHTS FROM DAYLIGHT RUNNING LIGHTS TO FULL HEADLIGHTS BASED ON THE AMOUNT OF LIGHT OUTSIDE. I ENTERED ONE OF THE MANY TUNNELS ON THE PARKWAY AND MY LIGHTS DID NOT COME ONE. IT WAS A SHORT TUNNEL, SO I THOUGHT PERHAPS THE SENSOR DIDN'T "THINK IT WAS DARK ENOUGH." HOWEVER, FOR EACH TUNNEL AFTER THAT, AND TO THIS DAY REGARDLESS HOW LONG OR DARK THE TUNNEL, MY "AUTOMATIC" HEADLIGHTS DO NOT TURN MY HEADLIGHTS ON. THIS CREATES AN UNEXPECTED COMPLETE LACK OF VISION. FORD CORPORATE AND MY LOCAL FORD SERVICE DEPARTMENT BOTH AGREED THAT THIS IS NOT UNUSUAL, THAT THE AUTOMATIC HEADLIGHTS OFTEN TAKE UP TO 20 SECONDS TO MAKE THE ADJUSTMENT. I KNOW NO OTHER CAR WHERE THIS ADJUSTMENT ISN'T NEARLY INSTANTANEOUSLY. HAD THERE BEEN A CYCLIST IN THE TUNNEL OR HAD I MET ANOTHER CAR, THIS "ANOMALY" COULD HAVE BEEN CATASTROPHIC. *TR

VEHICLE STALLED OUT AFTER TAKING A TURN AFTER A STOP SIGN. SPEED WAS AROUND 10-15MPH. ROLLED TO SIDE OF ROAD. CHECK ENGINE LIGHT ILLUMINATED. VEHICLE STRUGGLED TO RE-START AFTER SEVERAL ATTEMPTS. WHEN IT DID START IT WOULD IMMEDIATELY STALL AFTER PLACING THE SHIFTER INTO DRIVE. HAD VEHICLE TOWED TO DEALER. *TR

WHILE DRIVING WITH CHILDREN IN THE BACK SEAT OF THE VEHICLE THE REAR PASSENGER DOOR BECAME UNSECURED. THE DOOR LATCH FAILED AND WOULD NOT RE-SECURE. THIS WAS THE SECOND INCIDENT ON THE SAME CAR IN LESS THAN 2 WEEKS. THE FIRST TIME THE FRONT PASSENGER DOOR WOULD NOT SECURE. THAT FIRST TIME FORD REPAIRED THE DOOR. WHILE PICKING THE VEHICLE UP AFTER THE REPAIR ANOTHER FORD FUSION OWNER WAS DROPPING OFF HIS VEHICLE WITH THE SAME ISSUE. THE SAME DEALERSHIP HAD ANOTHER FUSION IN A COUPLE DAYS EARLIER WITH THE SAME PROBLEM. THIS IS A SAFETY CONCERN. MY FAMILY WAS IN THE CAR WHEN THE DOOR FAILED. *TR

MILEAGE LISTED WAS ESTIMATE HAD CAR FOR 2 1/2 WEEKS DRIVING ON NJ TURNPIKE MESSAGE POWER STEERING FAULT PULLED IN TO REST STOP PER FORD, TURNED CAR OFF AND THEN ON MESSAGE WENT OFF BUT POWER STEERING LOCKED.UNABLE TO TURN WHEEL. CAR HAD TO BE TOWED TO FORD AGENCY-MALOUF NORTH BRUNSWICK NJ- THEY REPLACED POWER STEERING UNIT. MEDFORD FORD AND MALOUF FORD SAID THEY HAD NEVER HEARD THIS COMPLAINT BEFORE WHY ISN'T THIS CAR PART OF RECALL. *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE POWER STEERING GEAR ASSEMBLY UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,264. UPDATED 11/20/14*LJ UPDATED 8/17/2015*JS

WHEN YOU PUT ON THE BRAKES, THE VEHICLE ALWAYS TURNS HARD TO THE LEFT. THIS HAS DONE IT SINCE I HAVE HAD THE CAR. THOUGHT IT HAD TO DO WITH LOW PROFILE TIRES. TIRES ARE ROTATED AND BALANCE AS INDICATED BY MANUFACTURER. THE CAR IS ALSO ALIGNED AND DRIVES STRAIGHT FORWARD. *TR

AIRBAG WARNING LIGHT ILLUMINATED. AFTER RESTARTING CAR, IT SOMETIMES STAYED ON, AND SOMETIMES WOULD CLEAR. HAPPENED ~ ONCE A MONTH, THEN STARTED TO HAPPEN WITH ALARMING FREQUENCY IN JULY 2014. AIRBAG WARNING LIGHT WOULD COME ON ALMOST EVERY TIME CAR WAS USED. IN SEPT 2014, CAR WAS TAKEN TO DEALERSHIP AND SERVICE WAS PERFORMED. LIGHT DID NOT COME BACK ON FOR TWO WEEKS. AIRBAG WARNING LIGHT THAN BEGAN TO ILLUMINATE AGAIN FREQUENTLY. CAR WAS TAKEN BACK IN AGAIN AND TECH'S WORKED FOR TWO DAYS ON VEHICLE AND HAD ISSUES FINDING A ROOT CAUSE. CAR WAS NOT FIXED BUT WE WERE TOLD TO BRING BACK IN AGAIN. ON 10/3/2014, I RAN A VIN RECALL LOOKUP, AND NO RECALLS WERE ISSUED FOR MY CAR ALTHOUGH ISSUE SEEMS TO ALIGN WITH A RECALL ISSUED BY FORD ON SEPT 24-25/2014. I AM CONCERNED THAT THE POPULATION OF AFFECTED VEHICLES IS LARGER THAN THE RECALL. *TR

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO AVOID A HEAD ON COLLISION, THE CONTACT SWERVED AND LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A FENCE AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 17,300.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED AND THE TEMPERATURE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE TEMPERATURE GAUGE WAS AT THE MAXIMUM HIGH. THE CONTACT WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,755.

THE LATCH ON THE REAR PASSENGER DOOR FAILED. I OPENED THE DOOR AND THEN SHUT IT AND THE DOOR JUST BOUNCED BACK. AT THE TIME MY FAMILY AND I WERE IN MIDLAND, TX AND HAD TO DRIVE ALL THE WAY BACK TO AUSTIN, TX (6 HOURS) WITH THE REAR DOOR TIED DOWN. THIS WAS VERY UNSAFE AS WE HAVE A 1 YEAR OLD SON THAT RIDES IN THE BACK SEAT. WE WERE NOT DRIVING AT THE TIME OF INCIDENT BUT IF WE WERE THERE COULD HAVE BEEN AN AWFUL RESULT. OUR EXTENDED WARRANTY COVERED THE REPLACEMENT LATCH BUT WE HAD TO WAIT 3 DAYS FOR THEM TO ORDER THE PART AND FIX IT. THERE WAS NO RENTAL CAR ASSISTANCE PROVIDED AND THIS WAS OUR ONLY VEHICLE. **NOTE** THERE WAS ANOTHER LATCH ISSUE A MONTH LATER ON THE FRONT PASSENGER DOOR WHICH I WILL MAKE A SEPARATE REPORT FOR** *TR

**THIS IS THE SECOND TIME THIS HAPPENED** THE LATCH ON THE FRONT PASSENGER DOOR FAILED. MY HUSBAND SHUT THE DOOR AT THE GROCERY STORE AND THE DOOR BOUNCED BACK, IT WOULD NOT LATCH. THIS IS NOT SAFE! WE WERE NOT DRIVING AT THE TIME OF INCIDENT BUT IF WE WERE THERE COULD HAVE BEEN AN AWFUL RESULT. OUR EXTENDED WARRANTY COVERED THE REPLACEMENT LATCH BUT WE WILL PROBABLY HAVE TO WAIT ANOTHER 3 DAYS FOR THEM TO ORDER THE PART AND FIX IT. THERE WAS NO RENTAL CAR ASSISTANCE PROVIDED AND THIS WAS OUR ONLY VEHICLE. **NOTE** THERE WAS ANOTHER LATCH ISSUE A MONTH PRIOR ON THE REAR PASSENGER DOOR WHICH I ALREADY MADE A SEPARATE REPORT FOR** *TR