Page 35 of 36 · complaints 1,701–1,750 of 1,792

2013 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Seats1 injured
Filed Sep 19, 2014CA

THIS IS AN ONGOING PROBLEM. THERE IS A GAP BETWEEN THE CONSOLE IN THE MIDDLE OF THE SEATS AND THE SEATS. THINGS(FOR EXAMPLE PHONES, MAKE UP, ANYTHING THAT I CARRY) FALL INTO THE GAP ALL THE TIME. THE PROBLEM IS THAT WHEN I PUT MY HAND INSIDE THE GAP TO PICK UP WHATEVER FALLS, THE MECHANISM HAS VERY SHARP EDGES WITH OIL THAT CUT YOUR SKIN. I HAVE CUT MY HANDS MANY TIMES WITH THOSE SHARP EDGES.WE HAVE TRIED OUR BEST TO BE CAREFUL BUT STILL GETTING CUT. THE CUTS ARE VERY PAINFUL AND ANNOYING. SINCE THE BEGINNING, I EXPRESSED MY CONCERNS TO THE FORD DEALER, THEY TOLD ME THAT OTHER PEOPLE COVER THE GAPS WITH TOWELS.THEY SAID THERE IS NOTHING THEY CAN DO ABOUT IT. I NOTICED THAT THE 2014 MODELS DO NOT HAVE THAT PROBLEM.THEY CORRECTED THE SAFETY ISSUE IN THE 2014 FUSION MODEL. *TR

Air Bags
Filed Sep 6, 201414,500 milesKS

THE AIRBAG LIGHT STAYS ON. THE SERVICE DEPARTMENT AT FORD, SAID THE AIRBAGS WOULD NOT WORK IN THE EVENT OF AN ACCIDENT. FORD'S SERVICE DEPARTMENT REPLACED THE SAFETY MODULE BUT THAT DIDN'T FIX THE PROBLEM. THEY'VE ORDERED A SECOND PART, BUT IT'S BEEN ON BACK ORDER SINCE ABOUT AUGUST 20TH. IT'S NOW SEPTEMBER 6TH AND THE PART HASN'T BEEN SHIPPED. MY CAR HAS BEEN SITTING FOR NEARLY THREE WEEKS BECAUSE I REFUSE TO DRIVE IT WITH FAULTY AIRBAGS. *TR

Power Train1 injured
Filed Sep 2, 201416,500 milesMI

I RENTED A 2013 FUSION TO TAKE MY SON BACK TO COLLEGE. ON THE WAY HOME I HEARD A NOISE UNDER THE CAR , I PULLED INTO A PARKING LOT PLACED THE CAR IN PARK BUT LEFT IT RUNNING . AS I WAS BENT DOWN LOOKING BENEATH THE CAR IT WENT INTO REVERSE AND STARTED ACCELERATING BACKWARD. MY DAUGHTER WHO WAS WITH ME HAD THE PASSENGER DOOR OPEN TALKING TO ME AND WHEN THE CAR STARTED TO BACK UP THE DOOR KNOCKED ME OVER AND DRAGGED ME BENEATH IT FOR APPROXIMATELY 4-6 FEET BEFORE SHE COULD GET THE CAR TO STOP. I HAD SEVERAL BRUISES ON MY RIGHT SIDE ALONG WITH BRUISED RIBS WHERE THE DOOR GOT STUCK ON THEM WHEN IT DRAGGED ME. I ALSO INJURED MY LEFT ELBOW WHEN I FELL TO THE GROUND WHICH HURT FOR SEVERAL MONTHS AND I COULD NOT PUT ANY KIND OF PRESSURE ON IT FOR THAT TIME. I REPORTED THE INCIDENT TO THE RENTAL COMPANY AND FORD. THE DIAGNOSTICS REPORT FROM THE RENTAL COMPANY CAME BACK INDICATING THERE WERE NO ISSUES WITH THE CAR. FORD RESPONDED WITH AN E-MAIL TO CONTINUE TALKING TO THE RENTAL COMPANY AS ONLY THEY COULD HELP ME. *TR

Electrical System
Filed Aug 28, 201419,500 milesFL

I AM LEASING MY CAR BRAND NEW. I WENT TO GET IN IT TO GO TO WORK AND I HAD A FEW OF THE SENSOR/WARNING LIGHTS COME UP (ALS, AIRBAG, OIL, AND MORE). IT EVENTUALLY WENT OFF THROUGHOUT THE DAY. THE FOLLOWING DAY I WENT TO START IT AND IT HESITATED AND THEN WENT CRAZY WITH ALMOST EVERY SENSOR/WARNING LIGHT, DING, NOISE, FLASHING LIGHTS EVERYTHING GOING OFF. I CALLED AND TOLD THE LOCAL DEALERSHIP THAT AND THAT I NEEDED AN OIL CHANGE. I DROPPED THE CAR OFF ON FRIDAY AND THEY SAID IT'D PROBABLY TAKE THE WEEKEND. THEY CALLED AND SAID THEY FIXED IT BUT WHEN THEY WENT TO DRIVE IT, IT DID THE SAME THING. THEY HAVE DETERMINED THAT THE RCM NEED REPLACED. NOW, NEARLY 6 WEEKS LATER, I STILL DON'T HAVE MY CAR, THE PART IS APPARENTLY ON BACK ORDER, THEY CAN'T FIND ONE, ETC. I HAVE HEARD MANY EXCUSES AND AT LEAST THEY PUT ME IN A RENTAL. BUT AT THIS POINT, I AM PAYING FOR A BRAND NEW CAR I CAN'T DRIVE AND FORD DOESN'T WANT TO DO ANYTHING ABOUT IT. THIS IS EXTREMELY IRRITATING. *TR

Unknown or Other
Filed Aug 27, 2014FL

2013 FORD FUSION. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR SAFETY RECALL, BECAUSE OF WHERE THE VEHICLE WAS PURCHASED FROM. *SMD

Structure › Body
Filed Aug 27, 201433,820 milesCA

FRONT PASSENGER DOOR LATCH FAILED. DOOR WOULD NOT LOCK. DROVE CAR TO DEALERSHIP. CURRENTLY STILL THERE, DOOR LATCH WAS ORDERED, WAITING ON REPAIR TO BE COMPLETED. THIS IS OUR SECOND DOOR LATCH FAILURE IN LESS THAN TWO MONTHS. FIRST FAILURE WAS THE REAR PASSENGER DOOR LATCH. COMPLAINT WAS FILED FOR THAT AS WELL. *TR

Seat Belts
Filed Aug 27, 201432,620 milesCA

REAR SEAT WAS FOLDED DOWN, REAR CENTER SEAT BELT LOCKED ITSELF IN THE RETRACTED POSITION. REAR SEAT, DRIVER SIDE, WOULD NOT GO BACK UP DO TO CENTER BELT BEING LOCKED. TOOK CAR TO DEALERSHIP, REAR CENTER SEAT BELT WAS REPLACED. *TR

Seats
Filed Aug 19, 2014LA

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V164000 (SEATS). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

Structure › Body › Door
Filed Aug 18, 201418,946 milesNV

THE FRONT PASSENGER DOOR OPENED AND WOULD NOT CLOSE. THE PLASTIC LATCH ASSEMBLY FAILED TO SECURE THE FRONT PASSENGER DOOR. THE DEALERSHIP SERVICE DEPARTMENT WAS CONTACTED IMMEDIATELY. ADVISED BY SERVICE MANAGER TO WRAP SEAT BELT AROUND HANDLE OF DOOR AND FASTEN TO SECURE DOOR IN ORDER TO DRIVE THE VEHICLE TO THE DEALERSHIP TO ADDRESS ISSUE. THE DEALERSHIP SERVICE DEPARTMENT NOTE DESCRIBES THE ISSUE AS AN "INSUFFICIENT LATCH". THE CAUSE NOTED IN THE SERVICE DEPARTMENTS REVIEW WAS THAT THE LATCH ASSEMBLY "DOES NOT OPERATE PROPERLY". THE CORRECTIVE ACTION DOCUMENTED AND COMPLETED BY THE DEALERSHIP SERVICE DEPARTMENT WAS TO REMOVE AND REPLACE THE FRONT PASSENGER DOOR LATCH ASSEMBLY (PART # FMC BE8Z 5421812 B / NOTE: INSF DESCRIPTION: LATCH). *TR

Latches/Locks/Linkages › Doors › Latch
Filed Aug 15, 201411,000 milesCA

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER'S SIDE DOOR OPENED INDEPENDENTLY. THE CONTACT STATED THAT THE PASSENGER HAD TO HOLD THE DOOR SHUT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FRONT PASSENGER'S SIDE DOOR LATCH AND MECHANISM NEEDED TO BE REPLACED. THE FAILURE RECURRED ON THE REAR PASSENGER'S SIDE DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

Latches/Locks/Linkages › Doors › Latch
Filed Aug 15, 20146,500 milesAZ

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THE FRONT PASSENGER SIDE DOOR HANDLE FRACTURED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE THE CONTACT MADE A TEMPORARY ADJUSTMENT TO THE DOOR HANDLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500.

Power TrainCrash1 injured
Filed Aug 13, 2014GA

2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE PARKING BRAKE MALFUNCTION. *SMD THE CONSUMER STATED SHE PUT THE VEHICLE IN PARK, OPENED THE DOOR, AND EXITED THE VEHICLE. HOWEVER, WHEN SHE TURNED AROUND, SHE NOTICED THE VEHICLE WAS MOVING. SHE ATTEMPTED TO ENTER THE VEHICLE, BUT IT WAS MOVING TOO FAST. THE DOOR FLIPPED HER HALF WAY AROUND AND SHE LANDED ON HER RIGHT HIP ON THE ROAD AND THE TIRE WENT OVER HER LEFT FOOT. THE VEHICLE ROLLED DOWN THE DRIVEWAY, INTO A PARKED VEHICLE. THE CONSUMER READ WHERE THE PARKING BRAKE SHOULD BE SET, WHEN THE VEHICLE WAS IN PARK. *JB

Air Bags
Filed Aug 11, 201412,000 milesPA

MY 2013 FUSION WITH APPROXIMATELY 12,000 MILES WAS ALREADY SCHEDULED FOR REPAIR TO REPLACE BOTH REAR SHOCKS BECAUSE THEY WERE LEAKING. BEFORE IT WENT IN THE AIRBAG LIGHT CAME ON. THE DEALERSHIP SAID "NO PROBLEM WE WILL TAKE CARE OF IT". WHEN I WENT TO PICK IT UP THEY TOLD ME THAT THEY COULD NOT GET THE LIGHT TO GO OUT AND THAT THEY TRIED DOWNLOADING SOFTWARE TO THE RESTRAINT CONTROL MODULE (RCM) AND NEEDED TO ORDER ONE. THEN THEY WENT ON TO SAY THEY ARE ON BACK ORDER AND SHOULD ONLY TAKE A FEW DAYS. THEN I GET HOME TO HEAR THE MESSAGE THEY LEFT SAYING THAT THE PART WAS ON BACK ORDER AND THAT MY AIRBAGS WILL NOT WORK WITHOUT THE MODULE. I CALLED AND WAS TOLD THAT IT WILL TAKE WEEKS TO GET THIS PART AND THAT I'M NOT THE ONLY ONE WITH THIS PROBLEM. FROM WHAT THEY TOLD ME, THE MAGNITUDE OF THE BACK ORDER AND WHAT I HAVE READ IT SEEMS THIS IS A MAJOR PROBLEM. HOW MANY FUSION DRIVERS ARE DRIVING AROUND WITHOUT AIRBAGS? WHO KNOWS IF YOUR AIRBAGS WILL WORK EVEN IF YOUR AIRBAG LIGHT IS NOT SHOWING A PROBLEM? *TR

Structure › Body › Hood › Hinge and Attachments
Filed Aug 9, 201426,617 milesNY

IN OCTOBER 2012 I PURCHASED A 2013 FORD FUSION SE 1.6L ENGINE WITH ECO BOOST, WHICH NOW HAS APPROXIMATELY 26,000 MILES ON IT. THE LEFT SIDE HOOD LATCH IS NOT FUNCTIONING PROPERLY PREVENTING THE HOOD FROM LATCHING SECURELY ON THAT SIDE. IT IS A SIGNIFICANT CONCERN FOR ME THAT THE HOOD MAY RELEASE IN FULL WHILE THE VEHICLE IS IN MOTION. THE OVERALL SAFETY OF THIS VEHICLE BECOMES OF GREATER CONCERN TO ME GIVEN THIS RECENT ISSUE IN LIGHT OF THE THREE PRIOR SAFETY RECALLS ON THIS SPECIFIC FUSION MODEL. *TR

Electrical System
Filed Aug 8, 20149,100 milesMI

TL* THE CONTACT OWNS A 2013 FORD FUSION ECO BOOST. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE ELECTRICAL SYSTEM FAILED AND THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL GEAR AND RESTARTED IT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE FAILURE OCCURRED BECAUSE THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT DID ES NOT THINK THE BATTERY CAUSED THE FAILURE TO OCCUR SINCE THE VEHICLE RESTARTED WITHOUT BEING JUMP STARTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,100.

Air BagsCrash1 injured
Filed Aug 6, 20145,000 milesVA

I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT, IN WHICH I WAS FIRST HIT BY ANOTHER CAR AND THEN COLLIDED WITH A LAMP POST. THE INITIAL BLOW RENDERED MY VEHICLE WITHOUT BRAKE POWER AND THE AIRBAGS DID NOT DEPLOY. I WAS WEARING A SEATBELT. MY CAR HEADED TOWARD THE STREET LAMP. I TRIED TO PRESS MY BRAKE, BUT IT WOULD NOT WORK. I TURNED MY STEERING WHEEL TO THE LEFT TO AVOID A HEAD-ON WITH THE LIGHT POST. UNFORTUNATELY, I HIT THE POST AND IT BROKE (LATER A POLICEMAN PUSHED IT OVER AND IT FELL TO THE GROUND). THE CAR FINALLY STOPPED AT ABOUT 200 FEET AWAY FROM THE SITE OF THE ACCIDENT, AS I DROVE IT ONTO THE MEDIAN STRIP. MY CAR WAS DAMAGED ON THE LEFT AND RIGHT FRONT LOWER AREA AND THE RIGHT TIRE WAS PUSHED WAY BACK. THE SWAY BAR AND KNUCKLE BROKE, AMONG OTHER THINGS. THE RIGHT FRONT DOOR WAS UNABLE TO OPEN. AFTER ALL THESE REPAIRS WERE DONE, THEY COULDN'T START THE CAR BECAUSE THE CRANKSHAFT SENSOR ALSO HAD TO BE REPLACED. IN TOTAL, THESE REPAIRS TOOK MORE THAN TWO MONTHS TO COMPLETE. I SPOKE TO THE REGIONAL MANAGER OF FORD MOTOR COMPANY TO SEE IF THEY WANTED TO INVESTIGATE THIS PARTICULAR CAR, AS IT OPERATED POORLY DURING THE ACCIDENT. THEY WERE NOT INTERESTED, AND SAID TO ALLOW GEICO TO HANDLE THINGS AND HAVE GEICO CALL THEM IF THEY FOUND ANYTHING AMISS. MY BACK WAS INJURED AND I CANNOT SAFELY LIFT MORE THAN 5 LBS AT A TIME. MY NEUROSURGEON ADVISED THAT I HAVE SURGERY SOON, OTHERWISE I RISK BECOMING PARALYZED FROM THE WAIST DOWN. I HAVE A THUMB INJURY AND THE ACCIDENT ALSO RE-ACT

Engine
Filed Aug 2, 201436,000 milesAZ

2013 FORD FUSION SE 2.0LT ECOBOOST ENGINE - BOUGHT MARCH 2014 ABOUT 33,000 MILES. MY ISSUES STARTED AROUND THE END OF MAY 2014. 1. WHEN COMING TO AN IDLE MY CAR ALWAYS ACTS LIKE IT IS GOING TO STALL. IT IDLES REALLY HARD AND THE RPMS ALWAYS JUMP REAL LOW. THERE ARE NEVER ANY WARNING LIGHTS/MESSAGES THAT APPEAR. 2. EXTREMELY POOR GAS MILEAGE - THIS IS A 4 CYLINDER AND AN ECOBOOST THAT SHOULD BE GETTING A HELL OF A LOT BETTER GAS MILEAGE - CITY AND HIGHWAY! MY 2012 FUSION V6 HAD WAYYYY BETTER MPG. I HAVE READ IN FORUMS ABOUT BOTH OF THESE 2 ISSUES AND FOUND RELATED PROBLEMS. FORD WANTED $180.00 JUST TO 'LOOK' AT MY DRIVEABILITY. JUST TO PLUG MY CAR COMPUTER INTO THEIR SCANNER. THERE ARE NO RECALLS ON THIS FOR MY SPECIFIC CAR EVEN THOUGH I AM FINDING A LOT OF THE SAME ISSUES AS SOME RECALLS ON OTHER MODEL FUSIONS. I SHOULD NOT HAVE TO PAY FOR THIS TO BE FIXED, THIS IS FAULT OF FORD. 3. MY A/C SYSTEM STOPPED BLOWING COLD AIR AT 36,816 MILES!!! STILL NO WARNINGS ACTIVE AND FORD WANTS $120.00 JUST TO 'LOOK' AT IT - AND CHARGE ME MORE TO FIX ANY ISSUES IT HAS. WHILE READING SOME FORUMS I HAVE NOTICED SEVERAL RECALLS/SAME ISSUES FOR THIS AND SOME SAY THAT THE A/C PIPE IS FAULTY AND LEAKS. BUT MY SPECIFIC CAR DOES NOT HAVE THOSE RECALLS SO FORD WILL NOT FIX ISSUE. AND AGAIN, I SHOULD NOT HAVE TO PAY FOR FAULTY PARTS! DISGUSTED!!!!! PLEASE CORRECT THE RECALLS SO I CAN DRIVE SAFELY. *TR

Fuel System, Gasoline
Filed Jul 21, 201410,500 milesNJ

THIS CAR HAS A 16.5 GALLON GAS TANK BUT IT ONLY FILLS U TO 13.00 GALLONS. THERE IS A TSB FOR THIS CAR BUT FORD REFUSES TO ADMIT THE PROBLEM IS THE GAS TANK AND HELP ME. I HAVE TALKED TO A LOT OF PEOPLE OF THE FORUMS AND THEY SAY WHEN THE GAS TANK IS REPLACED IT FIXES THE PROBLEM HTTP://WWW.FORDFUSIONFORUM.COM/TOPIC/8957-2013-FUSION-FUEL-TANK-FILLING-ISSUES/ TSB 13-6-3. *TR

Air Bags
Filed Jul 18, 20147,500 milesCT

I WAS EXITING FROM THE HIGHWAY, AND ALL OF A SUDDEN, ALL OF THE WARNING LIGHTS CAME ON (ABS, TRACTION CONTROL, AIRBAGS, HILL ASSIST, ETC.). ALL SYSTEMS BECAME UNOPERATIONAL WHILE I WAS DRIVING, WHICH CAUSED ME GREAT CONCERN. I BROUGHT IT INTO THE DEALERSHIP THE NEXT MORNING (THE ISSUE WAS STILL HAPPENING), AND THEY KEPT IT FOR TWO WEEKS BECAUSE THE AFFECTED PART, A RESTRAINT CONTROL MODULE (RCM), WAS ON NATIONAL BACKORDER. THEY SAID THE CAR WAS UNSAFE TO DRIVE, AND, IF I HAD GOTTEN IN AN ACCIDENT, THE AIRBAGS WOULDN'T HAVE DEPLOYED. I HAVE READ ABOUT A NUMBER OF OTHER PEOPLE WITH 2013 FUSIONS WITH THE SAME EXACT DEFECTIVE PART, SO THIS ISSUE SHOULD PROBABLY BE INVESTIGATED. *TR

Steering
Filed Jul 18, 201418,000 milesMI

I WAS DRIVING HOME FROM WORK AND BRIEFLY HEARD A WARNING LIGHT CHIME. I GLANCED DOWN AND SAW WHAT I THOUGHT WAS A STEERING WARNING LIGHT THEN IT WENT AWAY WITHIN SECONDS. *TR

Tires
Filed Jul 17, 201411,527 milesMT

TOLD I WILL NEED NEW TIRES ON MY NEW CAR! *TR

Electrical System
Filed Jul 6, 201432,009 milesCA

REAR PASSENGER SIDE DOOR WOULD NOT LOCK. CAR WAS TOWED TO DEALERSHIP. SERVICE ADVISOR SAID IT WAS THE 4TH FUSION WITH THE SAME PROBLEM AND WAS WAITING ON PARTS. DOOR LATCH ON REAR PASS. DOOR WAS REPLACED. *JS

Latches/Locks/Linkages
Filed Jul 1, 201433,000 milesAZ

PASSENGER SIDE DOOR WILL NOT LATCH. DOES NOT STAY CLOSED. *TR

Air Bags
Filed Jun 17, 20145,500 milesGA

THE AIRBAG WARNING LIGHT WILL NOT TURN OFF INDICATING THERE IS A MALFUNCTION (PER THE MANUAL). THEREFORE I NEED TO TAKE IT BACK TO DEALER TO GET IT CHECKED. ONE OF THE 3 MEMORY BUTTONS FOR THE ELECTRONIC SEAT ADJUSTMENTS IS NOT WORKING PROPERLY. *TR

Structure › Body
Filed Jun 13, 20149,647 milesNJ

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THE SHIELD DEFLECTOR WAS LOSE FROM THE BOTTOM OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE CHIMP MONKS WERE EATING THE SHIELD DEFLECTOR AND AS A RESULT, IT NEEDED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 9,647.

Electrical System
Filed Jun 7, 2014CA

I HAVE BEEN COMPLAINING ABOUT THE HEADLAMPS ON MY VEHICLE SINCE I FIRST PURCHASED IT. I HAVE BROUGHT IT TO THE DEALER ON 2 OCCASIONS COMPLAINING THAT THE HEADLAMPS ARE TOO DIM. I AVOID DRIVING THIS VEHICLE AT NIGHT BECAUSE I WILL NOT BE ABLE TO AVOID A ROAD HAZARD, THEY ARE THAT DIM. I HAVE TO USE THE HIGH BEAMS WHEN DRIVING AT NIGHT TO FEEL SAFE. I ALSO HAVE A 2013 HONDA ACCORD THAT MY WIFE DRIVES, AND THE LOW BEAMS ON THE HONDA LIGHT UP THE ROAD LIKE A RUNWAY. THERE IS A RECALL FOR THE HEADLAMPS ON THE 1.6L ECO BOOST, BUT THEY TELL ME IT DOESN'T APPLY TO MY VEHICLE BECAUSE I HAVE A 2.5L. I HAVE COMPARED VEHICLES AND I SEE NO DIFFERENCE IN APPLICATION. IF THE ISSUE CANNOT BE RESOLVED THROUGH MY DEALER, I WILL HAVE TO SELL THE CAR, BECAUSE IT IS NOT SAFE TO DRIVE AT NIGHT. THANK YOU. *TR

Steering
Filed Jun 2, 20148,174 milesCA

ON 4/18/14 DRIVING DOWN CA 140 A TWO LANE MOUNTAIN ROAD DOWNHILL LOTS OF CURVES POWER STEERING WARNING LIGHT CAME ON, WITH A PRESS OKAY. DIDN'T PRESS OK KEPT DRIVING UNTIL I GOT TO MERCED, CA. ABOUT TWENTY MINUTES. WHEN SAFELY IN A CVS PARKING LOT PRESSED OK . COMPLETELY LOSS STEERING. HAD TO BE TOWED TO RAZZARI FORD 1300 AUTO CENTER DR. MERCED, CA 95340. THEY FOUND A FAULTY STEERING GEAR, AND REPLACED GEAR ASSEMBLY. WITH MY FAMILY IN THE CAR, I CAN ONLY IMAGINE WHAT COULD OF HAPPENED IF I HAD PRESSED OK THIRTY MINUTES EARLIER. *TR

Air Bags
Filed May 27, 201417,200 milesOH

WHILE DRIVING ON PENNSYLVANIA TOLL ROAD TO MASSACHUSETTS, THE "SERVICE ADVANCE TRACTION" AND "HILL START ASSIST NOT AVAILABLE" WARNING AND "AIR BAG" SYMBOL CAME ON. NEXT DAY I WENT TO THE DEALER MAGUIRE'S FORD OF HERSHEY, 100 N.THISTLEDOWN DR, PALMYRA, PA 17078. THE DEALER REPORTED THAT RCM MODULE MUST BE REPLACED, HOWEVER PART IS ON NATIONAL BACK-ORDER AND NOT AVAILABLE ( 300 CASES). I HAD TO SIGN THAT I WAS INFORMED THAT IN A CASE OF AN ACCIDENT THE AIR BAG SYSTEM WILL NOT WORK . THE DEALER INFORMED MY HOME DEALER KERRY FORD IN CINCINNATI OH AND SENT A FAX WITH INFORMATION TO ORDER A PART. I CALLED MY DEALER WHEN I RETURNED BACK TO OHIO FROM MY VACATION AND AS OF TODAY 05/27/2014 PART IS STILL NOT AVAILABLE, NO DATE OF PART DELIVERY IS KNOWN. *TR

Equipment Adaptive/Mobility
Filed May 13, 2014MI

THIS IS A COMPLAINT ABOUT YOUR COMMERCIAL. WE TRY TO TEACH OR CHILDREN TO BE TOLERANT OF OTHERS AND YOUR COMMERCIAL SHOWING ADULTS TALKING AT THE PLAY GROUND SHOWS JUST THE OPPOSITE. THE WOMAN SITTING WITH HER SON IS DEFINITELY BEING MADE TO FEEL LIKE AN OUTSIDER. I FILLED IN THE ABOVE BLANK WITH VEHICLE INFO ONLY SO IT WOULD BE SENT. *TR

SteeringCrash
Filed Apr 14, 201424,523 milesTX

I OWN A 2013 FORD FUSION, I HAVE HAD A VERY SERIOUS MECHANICAL MALFUNCTION OVER THE PAST 3 WEEKS. THE VEHICLE WILL COMPLETELY SHUT DOWN WHILE OPERATING THE VEHICLE CAUSING THE STEERING WHEEL TO LOCK, BRAKES NOT TO WORK, EMERGENCY BRAKE NOT WORK AND FINALLY THE AIR BAGS DO NOT DEPLOY. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP WHERE I PURCHASED IT FROM ON 2 OCCASIONS. THE FIRST TIME WAS MARCH 28TH AND AFTER HAVING THE CAR FOR 7 HOURS I WAS TOLD THAT THEY DIDN?T HAVE TIME TO LOOK AT IT AND THAT I SHOULD BRING IT BACK NEXT WEEK. I ASKED THEM WHAT I WAS SUPPOSED TO DO IF IT HAPPENED AGAIN AND I WAS TOLD ?KEEP TRYING TO RESTART THE CAR? AND BRING IT BACK NEXT WEEK. THE WEEK OF THE 31ST THRU THE 4TH I HAD TWO MORE OCCASIONS WHERE THE CAR SHUT DOWN. I TOOK THE CAR IN ON APRIL 4TH AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. I ASKED FOR A RENTAL OR A LOANER CAR AND WAS TOLD THAT THEY DIDN?T HAVE ANY. I DIDN?T DRIVE THE CAR THAT WEEKEND BECAUSE I DIDN?T FEEL SAFE PUTTING MY FAMILY IN IT. ON APRIL 7TH I WAS DRIVING HOME FROM WORK WHEN THE CAR SHUT DOWN AND AS A RESULT I WENT THROUGH A 6 FOOT TALL STONE WALL THAT WAS REINFORCED BY REBAR. I WAS LUCKILY NOT INJURED, I HIT THE WALL BETWEEN 20-25 MPH AND HAD NO AIRBAG DEPLOYMENT. I HAVE TALKED TO THE DEALERSHIP WHERE I PURCHASED THE CAR AND WAS TOLD THAT THIS IS SOMETHING THAT FORD MOTOR COMPANY TAKES CARE OFF. I HAVE CONTACTED FORD AND SPOKE WITH DIVANA IN THE LEGAL DEPARTMENT AND WAS TOLD THAT THIS IS A PRODUCT LIABILI

Air Bags
Filed Mar 31, 20144,112 milesMD

RETURN HOME AIRBAG LIGHT CAME ON SOLID. NEXT MORNING TO TO DEALERSHIP TO REPORT TROUBLE. WAITED TWO HOURS TO HAVE CAR LOOK AT. I WAS TOLD NEEDED A #1003 MODULE WHICH WAS NOT A STOCK ITEM. TOLD TO DRIVE CAR AND THAT NONE OF MY AIRBAGS WILL WORK IN A CRASH. I WAS UPSET TO DRIVE CAR,THEN WAS TOLD AIRBAGS NOT A FIRST LINE SAFETY ITEM AND SEAT BELT WAS SATISFACTORY. I AM 66 YEARS OLD, JUST WONDERING IS THIS A NORMAL WHO CARE NONE SAFETY MATTER. *TR

Engine
Filed Mar 22, 201413,900 milesCO

WHILE DRIVING NORTH ON I-25 WITH CRUISE CONTROL SET AT 75MPH, SUDDENLY THE VEHICLE STOP FORWARD ACCELERATION AND INSTANTLY BEGAN DECREASING SPEED. IMMEDIATELY, I STEPPED ON THE ACCELERATOR TO NO AVAILABLE POWER. THE ENGINE REFUSED TO COMMUNICATION WITH THE ACCELERATOR AS THE RPM WOULD JUST INCREASE BUT NO ACTUAL POWER WAS GIVEN TO THE VEHICLE. I TRIED MULTIPLE TIMES TO GET THE VEHICLE TO RESPOND BUT EVENTUALLY HAD TO PULL OVER BECAUSE NO POWER WAS AVAILABLE. EVEN AFTER SOMEHOW AVOID 3 LANES OF CONSTANT TRAFFIC, I ATTEMPTED TO START DRIVING AGAIN WITHOUT SHUTTING THE VEHICLE DOWN. DURING THIS POINT ALL THAT WOULD STILL HAPPEN WAS THE VEHICLE WOULD REV THE RPM'S, BUT NOT PROPULSION WAS AVAILABLE. I HAD TO SHUTDOWN THE CAR COMPLETELY ON THE HIGHWAY SHOULDER IN ORDER TO GET THE CAR TO RESPOND TO ANY TIME OF GAS DEMANDS. I HAVE HEARD ABOUT THE THROTTLE BODY ISSUE MANY CUSTOMERS HAVE BEEN EXPERIENCING AND BELIEVE I HAVE THE SAME ISSUE. THIS IS A HUGE SAFETY CONCERN BECAUSE LOSING POWER WHILE IN CRUISE CONTROL AT 75MPH CAN LEAD TO CATASTROPHIC RESULTS. I BELIEVE THAT THIS NEEDS TO BE LOOKED INTO BECAUSE IT CAUSES IMMEDIATE PANIC FROM THE DRIVER AS THEY ATTEMPT TO DRIVE SAFELY OUT OF THE TRAFFIC. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME IN THIS VEHICLE. THE FIRST TIME, FORD MECHANICS BLAMED THE PROBLEM ON THE RECALLED FUEL PUMP AND REPLACED IT. SINCE CLEARLY THAT WAS NOT THE REMEDY TO THIS PROBLEM, I BELIEVE THAT MORE INVESTIGATION SHOULD BE DONE TO UNDERSTAND THE FULL SCOPE O

Engine
Filed Mar 8, 201410,000 milesCA

WHILE DRIVING AT SLOW SPEEDS (0-10 MPH) THE VEHICLE ACCELERATES ON ITS OWN. SOMETIMES WHEN PRESSING THE ACCELERATOR THE VEHICLE DOESN'T RESPOND, CAUSING ME TO HAVE TO FURTHER PRESS THE ACCELERATOR, AND WHEN THE VEHICLE SUDDENLY RESPONDS, IT RAPIDLY ACCELERATES. *TR

Electronic Stability Control (esc)
Filed Mar 6, 201423,000 milesPA

TL - THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED AND THE VEHICLE ENTERED LIMP MODE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS SCHEDULED FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 26,000. DR *TR

Vehicle Speed Control
Filed Mar 3, 201412,500 milesMA

THIS PROBLEM CAN HAPPEN AT ANY TIME WHILE DRIVING . YOU COULD BE GOING THRU AN INTERSECTION OR GETTING ON THE HIGH WAY .THE PROBLEM IS WHEN YOU STEP ON THE GAS PEDAL NOTHING HAPPENS NO ACCELERATION. THE ENGINE IS STILL RUNNING. THE CAR THEN GOES INTO A LIMP HOME MODE OF SORTS, WITH AN TOP SPEED OF 25 MPH THEN 5 MPH THEN BACK TO 25 MPH , IT'S KIND OF THE FEELING YOU GET WHEN THERE'S WATER IN YOUR GAS. GOING UP ANY HILLS CAN BE A PROBLEM AS THE ENGINE DOES NOT HAVE THE POWER FOR THIS TASK. THIS CREATES A SERIOUS SAFETY ISSUE THAT COULD LEAD TO INJURY OR SOMEONE BEING KILLED. *TR

Power Train
Filed Feb 12, 201410,979 milesIN

FOURTH OCCURRENCE WITH THIS VEHICLE! DRIVING HOME FROM WORK, APPROACHING ROUNDABOUT, DECELERATING FROM 40MPH, VEHICLE LURCHED AND LOST POWER AND BEGAN RAPIDLY DECELERATING. WRENCH/POWERTRAIN LIGHT, AIRBAG LIGHT, AND ENGINE LIGHT ALL CAME ON. VEHICLE TOWED TO DEALERSHIP. THIS IS THEIR FIFTH ATTEMPT AT REPAIR. *TR

Electrical System
Filed Feb 11, 201411,983 milesFL

THE LEFT AND RIGHT TURN SIGNALS HAVE MALFUNCTIONED, I.E., THEY EITHER DO NOT STAY ON LONGER THAN ONE FLASH CYCLE, OR THEY SHUT OFF PREMATURELY. THE FUNCTION IS NOT BEING CONFUSED WITH THE 3 FLASH LANE CHANGE FEATURE THIS FEATURE WORKS 100% OF THE TIME. PREMATURE SHUTTING OFF OF THE TURN SIGNAL TYPICALLY (BUT NOT ALWAYS) OCCURS WHEN MAKING A TURN FROM A FULL STOP. WHEN THE SIGNAL IS ACTUATED, IT FLASHES FOR 10 30 SECONDS WHILE SITTING AT A STOP LIGHT (WHEELS ARE POSITIONED STRAIGHT AHEAD). WHEN THE TRAFFIC LIGHT CHANGES AND I JUST BEGIN TO TURN THE WHEEL, THE SIGNAL SHUTS OFF. THE IMMEDIATE SHUT OFF ISSUE DOES NOT HAPPEN AS FREQUENTLY AS THE PREMATURE ISSUE, BUT WHEN IT DOES HAPPEN, I CANNOT GET THE TURN SIGNAL TO FUNCTION FOR MORE THAN ONE FLASH AT A TIME. BOTH DESCRIBED ISSUES HAVE OCCURRED SINCE THE VEHICLE WAS ABOUT 3 MONTHS OLD. THIS ISSUE WILL BE REPORTED FOR THE FIRST TIME WHEN THE VEHICLE GOES IN FOR ITS NEXT SERVICE. *TR

Steering
Filed Feb 3, 201419,200 milesCA

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER STEERING FAILURE MESSAGE ILLUMINATED. THE CONTACT INDICATED THAT AFTER TURNING THE VEHICLE OFF AND BACK ON, THE FAILURE MESSAGE CONTINUED TO DISPLAY AND THE STEERING WHEEL HAD BECOME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 19,200.

Electrical System
Filed Jan 30, 2014MI

ON MULTIPLE, RANDOM OCCASIONS, THE LEFT AND RIGHT TURN SIGNALS HAVE MALFUNCTIONED, I.E., THEY EITHER DO NOT STAY ON LONGER THAN ONE FLASH CYCLE, OR THEY SHUT OFF PREMATURELY. THE FUNCTION IS NOT BEING CONFUSED WITH THE 3 FLASH LANE CHANGE FEATURE ? THIS FEATURE WORKS 100% OF THE TIME. PREMATURE SHUTTING OFF OF THE TURN SIGNAL TYPICALLY (BUT NOT ALWAYS) OCCURS WHEN MAKING A TURN FROM A FULL STOP. WHEN THE SIGNAL IS ACTUATED, IT FLASHES FOR 10 ? 30 SECONDS WHILE SITTING AT A STOP LIGHT (WHEELS ARE POSITIONED STRAIGHT AHEAD). WHEN THE TRAFFIC LIGHT CHANGES AND I JUST BEGIN TO TURN THE WHEEL, THE SIGNAL SHUTS OFF. THE IMMEDIATE SHUT OFF ISSUE DOES NOT HAPPEN AS FREQUENTLY AS THE PREMATURE ISSUE, BUT WHEN IT DOES HAPPEN, I CANNOT GET THE TURN SIGNAL TO FUNCTION FOR MORE THAN ONE FLASH AT A TIME. BOTH DESCRIBED ISSUES HAVE OCCURRED SINCE THE VEHICLE WAS ABOUT 3 MONTHS OLD. THIS ISSUE WILL BE REPORTED FOR THE FIRST TIME WHEN THE VEHICLE GOES IN FOR ITS NEXT SERVICE. *TR

Structure
Filed Jan 23, 20147,400 milesMD

WHILE REACHING OVER TO MY RIGHT TO PUSH A PRESELECTED RADIO SELECTION BUTTON, I SWERVED TO THE RIGHT. NO DAMAGE. BUT THE PLACEMENT OF THE RADIO TUNER TO THE RIGHT OF THE CONSOLE MAY CAUSE OTHER DRIVERS TO REACH OVER AND SWERVE. *TR

Air Bags
Filed Jan 22, 201410,600 milesIN

ON ROUNDABOUT, VEHICLE LURCHED AND IMMEDIATELY LOST ACCELERATION. POWER TRAIN LIGHT AND AIR BAG LIGHT ILLUMINATED. VEHICLE STOPPED, BLOCKING ENTIRE ROUNDABOUT AND STOPPING TRAFFIC. VEHICLE PUSHED BY DO-GOODERS TO BERM. THIRD OCCURRENCE WITH THIS VEHICLE, DEALERSHIP REPAIR ATTEMPTS HAVE NOT CORRECTED. *TR

Power Train
Filed Dec 26, 201310,300 milesIN

TRAVELING HOME AT 35MPH, VEHICLE LURCHED AND LOST POWER - WAS ABLE TO DRIVE 15 MPH MAX SPEED THE 3 MILES HOME, BUT VEHICLE BARELY ACCELERATED AFTER SLOWING OR STOPPING. POWER TRAIN LIGHT AND AIRBAG LIGHT CAME ON. AS VEHICLE DRIVEN INTO GARAGE, DASHBOARD LIGHTING WENT OFF SUDDENLY, BUT VEHICLE ACCELERATED WITH EFFORT INTO GARAGE. FOUR HOURS LATER AT 10PM, STARTED VEHICLE, NO WARNING LIGHTS CAME ON DASH. MORNING OF DECEMBER 10, CALLED DEALERSHIP. THEY ADVISED IF THE LIGHT DID NOT COME ON THIS MORNING, THEN THEY WOULD NOT BE ABLE TO DIAGNOSE PROBLEM. VEHICLE DROVE NORMALLY TO WORK WITH NO WARNING LIGHTS. DEALERSHIP SAID THERE WAS LOW VOLTAGE ON THE ACCELERATOR CAUSING PROBLEM AND THEY ORDERED PARTS AND "FIXED" IT ON DECEMBER 18TH, BUT ON DECEMBER 24TH, I WAS ON INTERSTATE AT 55 MPH, VEHICLE ON CRUISE CONTROL. SPEED LIMIT INCREASED TO 60MPH, BEGAN ADJUSTING CRUISE CONTROL SPEED VIA THUMB BUTTON ON STEERING WHEEL COLUMN. AFTER THREE THUMB "CLICKS" TO 58MPH, VEHICLE LURCHED AND LOST POWER AND BEGAN IMMEDIATELY DECELERATING. POWER TRAIN LIGHT AND AIRBAG LIGHT CAME ON. PULLED TO RIGHT BERM AND SHUT OFF ENGINE. OVER THE NEXT 37 MINUTES, ATTEMPTED TO START VEHICLE EVERY 5-6 MINUTES. ON SIX DIFFERENT ATTEMPTS, THE VEHICLE REVVED AS ACCELERATOR APPLIED BUT THE ENGINE NEVER "CAUGHT" OR TURNED OVER, IT WOULD DIE AS SOON AS THE ACCELERATOR PEDAL RELEASED. ON 7TH ATTEMPT, THE VEHICLE TURNED OVER, AND I WAS ABLE TO PROCEED TO THE NEXT EXIT. SINCE THE CAR SEEMED TO BE RUNNING NORMALLY, I RISKE

Vehicle Speed Control
Filed Dec 17, 20139,000 milesOH

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 9,000.

Electrical System
Filed Dec 6, 20133,772 milesNC

I DRIVE A 2013 FORD FUSION, WHICH I PURCHASED NEW FROM AN AUTHORIZED FORD DEALERSHIP. BY 3772 MILES, THE CAR BEGAN TO DOWNSHIFT VIOLENTLY, UPSHIFT AROUND 6 OR 7 THOUSAND RPMS, NOT SHIFT AT ALL, THE HEATED SEAT WOULD COME ON BY THEMSELVES WITH NO INDICATOR LIGHTS, THE TRANSMISSION GEAR INDICATOR LIGHT STAYS ON WHEN THE CAR IS OFF AND NO KEY INSIDE, THE RADIO TURNS ON AND OFF AT WILL WHEN THE CAR IS PARKED AND LOCKED UP, A SEVERE ODOR OF MILDEW COMES FROM THE A/C WHEN FIRST COMES ON, THE TRIM MOLDING KEEPS COMING OFF, THE CAR HAS LOST A SIGNIFICANT AMOUNT OF POWER, THE LED LIGHTS IN THE TAIL LIGHTS STAY ON ALL NIGHT EVEN AFTER THE CAR IS TURNED OFF, AND ETC. THESE PROBLEMS ARE INCONSISTENT IN NATURE WITH NO IDENTIFIABLE CONDITIONS CAUSING THE SERIES OF NON-CONFORMITIES. FORD MOTOR COMPANY HASN'T BEEN ABLE TO FIX THE CAR AFTER NUMEROUS ATTEMPTS. I AM CURRENTLY IN ARBITRATION. *TR

Tires
Filed Nov 22, 20135,500 milesPA

IN THE PAST THREE MONTHS SINCE PURCHASING A 2013 FORD FUSION WITH 235/40 19 CONTINENTAL TIRES (CONTIPROCONTACT) I HAVE HAD 3 SIDEWALL BLOWOUTS WHILE TRAVELING AT LESS THAT 20 MPH ON PAVED ROADWAYS. THIS TIRE CHOICE FOR THIS CAR MIGHT NOT BE SUITABLE SINCE IT HAS A RELATIVELY SMALL (40) ASPECT RATIO. *TR

Suspension
Filed Nov 18, 20136,000 milesNM

VEHICLE DRIVER WAS DRIVING ON A PUBLIC ROAD APPROXIMATELY 35 MILES PER HOUR WHEN A THUD WAS HEARD AND THE RIGHT FRONT OF THE VEHICLE WENT DOWN SIMILAR TO HAVING A FLAT TIRE. THE DRIVER STOPPED THE VEHICLE AS THE STEERING AND BRAKING WAS ADVERSELY AFFECTED. AFTER GETTING OUT OF THE VEHICLE AND SEEING WHAT HAPPENED THE DRIVER SAW THAT THE RIGHT FRONT WHEEL WAS OUT OF ITS NORMAL CONFIGURATION WITH THE WHEEL AT APPROXIMATELY A 45 DEGREE ANGLE WITH THE TOP OF THE WHEEL POINTING INWARD TOWARD THE ENGINE AND THE BOTTOM OF THE WHEEL POINT OUTWARD TOWARD THE RIGHT. AFTER A TOW VEHICLE WAS CALLED AND PICKING UP THE VEHICLE, IT WAS DISCOVERED THAT THE RIGHT FRONT ALUMINUM LOWER CONTROL ARM BROKE STRAIGHT ACROSS WHERE THE LOWER BALL JOINT WAS PRESSED INTO THE CONTROL ARM. THIS CAUSED RELEASE OF THE LOWER AXIS CONNECTION OF THE WHEEL SPINDLE AND BROKE THE RIGHT FRONT DRIVESHAFT , TIE ROD, AND BENT THE STRUT. THIS IS A CATASTROPHIC FAILURE OF THE LOWER CONTROL ARM WITH POTENTIAL TO CAUSE SERIOUS INJURY TO THE DRIVER AND ANY OTHER VEHICLES OR PEDESTRIANS. FORD IS TRYING TO DISCLAIM AND PLAY DOWN THIS FAILURE SAYING THAT IS NOT THE FAULT OF THEIR DEFECTIVE LOWER CONTROL ARM. I FEEL ALL VEHICLES OF THIS KIND HAVE THE POTENTIAL TO FAIL IN THE SAME WAY AND SHOULD BE IMMEDIATELY INSPECTED FOR SIGNS OF CRACKING ON THE LOWER CONTROL ARM. *TR

Engine and Engine Cooling
Filed Nov 6, 20138,321 milesMI

I WAS DRIVING THE CAR AND IT STOPPED RUNNING. MY HUSBAND AND I WERE RETURNING FROM AN APPOINTMENT AT THE HEART DOCTOR AND HE HAD TO PUSH THE CAR OFF TO THE SIDE OF THE ROAD. IT WAS TOWED TO THE DEALER WHERE THEY KEPT IT FOR TWO DAYS. THREE DAYS AFTER I GOT IT BACK IT DID THE SAME THING WHEN I WAS BY MYSELF. TOOK BACK TO THE DEALER WHERE THEY KEPT IT FOR FOUR DAYS AND SAID IT WAS FIXED. I HAD IT BACK FOR ANOTHER TWO DAYS AND IT HAPPENED AGAIN. THE DEALER HAS IT NOW AND I HAVE NO FAITH THAT IT WILL BE FIXED RIGHT. THIS IS A VERY DANGEROUS SITUATION AND I DO NOT FEEL SAFE AT ALL DRIVING MY NEW CAR. *TR

Visibility/Wiper
Filed Nov 4, 20131,000 milesWA

I WAS DRIVING ON THE HIGHWAY AND IT STARTED TO RAIN HEAVILY. THE WIPERS AT HIGH SPEED WERE NOT CLEARING THE RAIN EFFECTIVELY AND IT WAS HARD TO SEE ANYTHING ON THE ROAD. I ALMOST HAD AN ACCIDENT WITH A CAR MERGING FROM A RAMP ON THE HIGHWAY AND I COULDN'T TELL THAT THERE WAS ONE CAR COMING IN SINCE I COULDN'T SEE A THING. I HAVE HAD A 1999 CENTURY BUICK BEFORE THIS AND NEVER HAD SUCH A PROBLEM. AND IT HAS SEEN WAY HEAVIER RAINS THAN THIS ONE. I WENT TO THE DEALER AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE WIPERS. THIS CAR HAS A VERY INEFFECTIVE WIPER SYSTEM THAT DOES NOT CLEAR THE RAIN AND INFACT IS HAZARDOUS IN POURING RAIN. *TR

Engine
Filed Oct 24, 20139,700 milesTX

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED UNEXPECTEDLY. THE FAILURE WAS SPORADICALLY RECURRING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 9,700. THE CURRENT MILEAGE WAS 12,999.

Engine
Filed Oct 24, 20138,070 milesMO

I WAS DRIVING MY 2013 1.6 LITER FORD FUSION ON 10/23/2013 AND THE ENGINE OVERHEATED. MY VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. I LOOKED UP MY VIN NUMBER ON FORD BECAUSE AFTER THIS ALL HAPPENED I HEARD ABOUT FUSIONS BEING RECALLED FOR THIS SAME PROBLEM. ACCORDING TO FORD MY VIN NUMBER MY WAS NOT UNDER THE RECALLED FORD FUSIONS THAT HAD THE OVERHEATING PROBLEM. THE DEALERSHIP SAID THAT THE COOLANT HAD LEAKED INTO THE ENGINE AND HAD CAUSED IT TO OVERHEAT. THIS SOUNDS EXACTLY LIKE THE RECALL TO ME. I HAD NO IDEA ABOUT THE RECALL UNTIL AFTER THIS HAPPEN TO ME SO I DIDN'T GET OUT OF MY CAR. MY CAR COULD OF HAD AN ENGINE FIRE LIKE SOME OF THE RECALLED ONES HAVE HAD. I AM VERY UPSET WITH FORD. I BELIEVE THAT THEY STILL HAVE A PROBLEM AND MORE FUSIONS NEED TO BE RECALLED. IT IS SAD THAT FORD IS SELLING THESE CARS TO PEOPLE AND THEY COULD STILL BE UNSAFE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Ford Fusion → · Every Fusion year → · How the figures are calculated →