Page 31 of 36 · complaints 1,501–1,550 of 1,792

2013 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Structure › Body
Filed Jun 27, 201676,000 milesOH

THERE IS CURRENTLY A RECALL FOR THE 2013 FUSION VEHICLES BUILT AT HERMOSILLO ASSEMBLY PLANT FOR ALL 4 DOOR LATCHES. FORD CLAIMS MY FUSION DOES NOT FALL UNDER THE RECALL. BUT MY 18 YEAR OLD DAUGHTER WAS DRIVING DOWN A HIGHWAY WITH MY 12 YR OLD SON SITTING IN THE BACK SEAT PASSENGER SIDE WHEN THE DOOR CAME OPEN BY ITSELF WHILE THE CAR WAS IN MOTION DOING 60 MPH AND NOW THE DOOR WILL NOT CLOSE. WE HAD A MECHANIC LOOK AT IT AND SAYS IT IS A FAULTY DOOR LATCH. I NOW HAVE TO PAY $202 TO BUY THE PART TO FIX ONE DOOR. THE RECALL SAYS IT CAN HAPPEN TO ALL FOUR DOORS. THIS RECALL NEEDS TO BE EXPANDED TO ALL 2013 FUSIONS. THERE IS OBVIOUSLY A HUGE SAFETY ISSUE.

Seat Belts
Filed Jun 25, 201683,000 milesSC

REAR SEAT BECAME LOCKED WITH FOLDING SEAT IN LAY DOWN POSITION. UNABLE TO UNLOCKS EAT BELT OR RAISE SEAT.

Power Train
Filed Jun 22, 201624,500 milesIN

THE CAR HAS A HARSH SHIFT FOR 2/3. THE SHIFT IS SO HARSH AT TIMES THAT IT WILL JERK YOUR HEAD BACK. IT WILL ALSO AT TIMES DRAG FROM THE 2/3 SHIFT THEN JERK YOU. THIS HAPPENS ON CITY STREETS ON THE HIGHWAY IF IN TRAFFIC AND IT ALWAYS HAPPENS AFTER THE CAR HAS BEEN SITTING FOR ANY AMOUNT OF TIME. THE CAR HAS BEEN TO THE DEALERSHIP FOUR TIMES FOR THIS PROBLEM AND THEY TELL ME IT IS NORMAL. I SPOKE WITH FORD TODAY 6.23.16 AND THEY HAVE ESCALATED THE MATTER WITH THE DEALERSHIP.

Latches/Locks/Linkages › Doors › Latch
Filed Jun 21, 201630,000 milesFL

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FRACTURED. AS A RESULT, THE DOOR FAILED TO CLOSE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.

Wheels › Lugs/Nuts/Bolts/Studs
Filed Jun 20, 201662,500 milesFL

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE AT THE DEALER FOR ROUTINE MAINTENANCE, THE VEHICLE WAS DIAGNOSED WITH SWOLLEN LUG NUTS. THE FAILURE COULD CAUSE SEPARATION OF THE ENTIRE WHEEL FROM THE VEHICLE AND RESULT IN DAMAGE TO THE VEHICLE OR A CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 62,500.

Seat Belts
Filed Jun 18, 201660,000 milesCA

SEAT BELT JAMMED MULTIPLE TIMES WHILE MY GRANDSON WAS BUCKLED IN. THE DEALERSHIP ATTEMPTED TO REPAIR IT AND CAUSED THE SEAT TO REMAIN JAMMED IN THE DOWN POSITION. THE SEAT NO LONGER GOES UP LEAVING ONE WORKING SEAT BELT IN THE BACK SEAT. THE VEHICLE WAS STATIONARY.

Engine
Filed Jun 17, 201640,000 milesMD

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 5 MPH, THE VEHICLE STALLED, OVERHEATED, AND THE TRANSMISSION AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON SOME OCCASIONS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP AND THE POWER TRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 40,000.

Steering
Filed Jun 10, 201646,507 milesIL

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE VEHICLE HIT A BUMP IN THE ROAD. THE MANUAL STEERING WAS ACTIVATED AND THE POWER STEERING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,507.

Wheels
Filed Jun 6, 201643,061 milesVA

I TOOK MY 2013 FORD FUSION IN FOR THE REGULAR SERVICE AT THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. AFTER SERVICE WAS COMPLETED (OIL CHANGE AND TIRE ROTATION), I WAS NOTIFIED THAT EACH WHEEL HAS "SWOLLEN LUG NUTS;" ALL LUG NUTS WERE SWOLLEN. FROM WHAT I UNDERSTAND, THIS MEANS THAT MY LUG NUTS NO LONGER FIT TO THE SAME SIZE AS CONDITIONED BY THE ORIGINAL MANUFACTURER. YESTERDAY, I TOOK MY VEHICLE IN TO RECEIVE A TIRE PATCH AND ALIGNMENT. THE IMAGES PROVIDED SHOW THE CONDITION OF THE LUG NUTS AFTER THE TIRE WAS PATCHED AND VEHICLE WAS ALIGNED. THIS SWOLLEN LUG NUT IS A SERIOUS ISSUE AND DESERVES YOUR IMMEDIATE ATTENTION. THANK YOU. *TR

Structure › Body
Filed May 31, 201646,000 milesFL

LATCH ON REAR PASSENGER DOOR STOPPED WORKING AND DOOR SWUNG OPEN WHILE VEHICLE WAS IN MOVEMENT. DOOR WILL NO LONGER STAY CLOSED.

Fuel/Propulsion System
Filed May 30, 201678,500 milesSC

MY CAR IS STALLING WHEN I PULL OUT INTO TRAFFIC. THIS PROBLEM HAS BEEN GOING ON FOR 3 MONTHS. I HAVE HAD IT TO THE FORD DEALER AND GET THE SAME ANSWER EVERYONE ELSE SEEMS TO BE GETTING" WE DON'T KNOW IF WE CAN'T GET THE CAR TO DO IT BECAUSE THERE IS NO CHECK ENGINE LIGHT. I EVEN TOOK IT TO A CHEVROLET DEALER TO SEE IF THEY COULD FIGURE IT OUT BUT SAME THING BUT I DIDN'T EXPECT THEM TO FIX IT WAS JUST HOPEFUL. I EXPECT FORD TO BE ABLE TO TELL ME WHAT IS WRONG NOT GUESS WORK THAT GETS A BIT EXPENSIVE. FORD HAS BEEN NOTHING SHORT OF RUDE AND UNCONCERNED. EVEN THOUGH THEY HAVE BEEN HAVING THIS ISSUE FOR YEARS FROM WHAT I HAVE SEEN ON LINE. ECO-BOAST ESPECIALLY. A RECALL OR JUST FIGURE IT OUT AND I WILL PAY TO FIX IT. MY CAR IS NOT SAFE TO DRIVE. I HAVE A TEENAGE SON WHO DRIVES HE HAS HIS OWN CAR BUT FOR LONG TRIPS I PREFER HE DRIVE MY CAR WITH ALL THE SAFETY FEATURES, BUT NOW I WOULD NOT DARE LET HIM DRIVE IT. HE HAS A 2004 FORD TAURUS THAT IS SAFER FOR HIM TO DRIVE THEN MY CAR.

Exterior Lighting
Filed May 16, 201662,000 milesNY

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN ACTIVATING BOTH THE LEFT AND RIGHT TURN SIGNALS, THE SIGNALS FAILED TO REMAIN ACTIVE UNTIL SWITCHING LANES. THE SIGNALS TURNED ON INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. ....UPDATED 07/05/16 *BF THE CONSUMER STATED THE TURN SIGNALS WOULD INTERMITTENTLY TURN OFF AFTER 3 OR 4 FLASHES BEFORE THE TURN WAS COMPLETE OR A LANE CHANGE. THE DEALER FIXED THE ISSUE ON 05/16/16.*JB

Visibility/Wiper
Filed May 4, 201630,000 milesMI

THE WINDSHIELD WIPER MOTORS AND MOUNTS BECAME LOOSE AFTER ONLY 30,000 MILES AND NOW THE WIPERS SKIP AND DO NOT CLEAR THE WINDSHIELD OFF WHEN IT IS RAINING. THIS HAPPENS WHETHER THE CAR IS MOVING OR NOT. I CHANGED WIPERS 4 TIMES UNTIL I TOOK IT TO A BODY SHOP WHERE THEY DETERMINED THE CAUSE. WHENEVER IT RAINS, I HAVE SEVERELY LIMITED VISIBILITY. I CANNOT GET IT FIXED BECAUSE IT COSTS TOO MUCH.

Power Train
Filed May 4, 201639,295 milesGA

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE AT A STOP LIGHT, THE VEHICLE SHUT OFF. WHEN THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL, THE VEHICLE MOVED BACKWARDS. THE "RUN POWER ACTIVE" LIGHT ILLUMINATED. THE VEHICLE RESTARTED AFTER A COUPLE OF MINUTES. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER SHE REFUELED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE VAPOR MANAGEMENT VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 39,295.

Engine
Filed May 2, 2016120,000 milesGA

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED ANTIFREEZE ON THE GROUND. THE DEALER DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Steering
Filed Apr 29, 201699,000 milesTN

I WAS DRIVING TO CHURCH ON APRIL 28, 2016 AND A WARNING THAT SAID "POWER STEERING ASSIST FAULT." I'VE HAD MY VEHICLE FOR OVER 1YR AND HAVE NEVER EXPERIENCED THIS WARING OCCRRING.

Structure › Body
Filed Apr 24, 201665,000 milesAZ

REAR DRIVERS SIDE DOOR WILL NOT LATCH, REMAINS OPEN. OCCURRED AFTER SIMPLY OPENING DOOR, VEHICLE WAS AT A COMPLETE STOP. RECALL ALREADY IN PLACE FOR THIS YEAR/MAKE/MODEL HOWEVER ONLY FOR VEHICLES WITH STICKER OF 5/2013 OR PRIOR, MINE SHOWS 6/2013. BELIEVE RECALL NEEDS TO BE ADJUSTED.

Structure › Body
Filed Apr 21, 201653,777 milesCA

MY 2013 FORD FUSION FRONT PASSENGER DOOR LATCH AND CABLE FAILED. I WAS UNABLE TO CLOSE MY DOOR. AT THE TIME I WAS PARKED ON A CITY STREET . LUCKILY I WAS NOT MOVING LIKE OTHER 2013 FORD FUSION OWNERS EXPERIENCED. FORD DID NOT INCLUDE MY VEHICLE IN RECALL 15S16 OR NHTSA 15V246000, EVEN THOUGH I ENCOUNTERED THE SAME SAFETY ISSUE. I IMMEDIATELY REPAIRED THE LATCH AND CABLE AT THE LOCAL FORD DEALER, INVOICE#C54181.

Latches/Locks/Linkages
Filed Apr 18, 2016KY

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Apr 13, 201616,500 milesNV

POWER STEERING ASSIST FAULT COMES IN MAKING IT HARD TO TURN VEHICLE. FORD SAYS NO RECALL FOR MY VEHICLE.

Steering
Filed Apr 12, 201637,500 milesTX

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS A LOSS OF POWER STEERING. THE ENGINE WAS TURNED OFF AND RESTARTED. THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED ON A SEPARATE OCCASION; HOWEVER, THERE WAS A PERMANENT LOSS OF POWER STEERING AND THE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,500.

Electrical System
Filed Apr 11, 201629,200 milesTX

WE PURCHASED THE CAR THIS PAST SATURDAY AND ON SUNDAY, THE PASSENGER DOOR AJAR LIGHT CAME ON. THE CAR CANNOT BE COMPLETELY LOCKED DUE TO THE SENSOR 'THINKING' THAT THE FRONT PASSENGER DOOR IS NOT SHUT,WHEN IN FACT IT IS. ALSO THE ALARM GOES OFF WHEN WE TRY TO REMOTELY LOCK THE CAR.

Structure › Body
Filed Apr 11, 201657,000 milesKY

I WAS DRIVING AT APPROXIMATELY 70 MPH ON I-40 MOVING WEST FROM NASHVILLE IN DICKSON, TN WHEN MY HOOD RELEASED. THE HOOD SLAPPED MY WINDSHIELD SHATTERING IT AND SENDING PIECES OF GLASS AT ME. I WAS ABLE TO PULL OFF ON THE MEDIAN AND CALL THE STATE TROOPERS. THERE WAS NOTHING THAT I COULD FIND THAT WOULD HAVE CAUSED THE HOOD TO RELEASE AS THERE IS AN INITIAL "HOOD RELEASE" AND THEN A SAFETY LEVER THAT HAVE TO BOTH HAVE ACTION BEFORE THE HOOD CAN EVEN GO UP.

Engine
Filed Apr 8, 201645,000 milesWV

THE AIR CONDITIONING COMPRESSOR CLUTCH FELL OFF THE VEHICLE WHILE DRIVING. THE BOLT RETAINING THE CLUTCH ASSEMBLY SHEARED OFF RESULTING IN THE CLUTCH ASSEMBLY SEPARATING FROM THE COMPRESSOR PULLEY.

Steering
Filed Apr 6, 2016105,000 milesFL

I HAVE LOST POWER STEERING ON SEVERAL OCCASIONS AND RECEIVED A "POWER STEERING ASSIST FAULT" MESSAGES. AT FIRST, I WAS ABLE TO RESET MY POWER STEERING BY TURNING THE CAR OFF AND BACK ON. NOW , I HAVE COMPLETELY LOST MY POWER STEERING. NOW THE POWER WILL GO OFF AND STAY OFF WHILE DRIVING. FORD MOTOR HAS RECALLED THE 2011 FORD FUSIONS WITH THE 3.5 L ENGINE BUT INSIST THE 2.5 L DO NOT HAVE THE SAME PROBLEM. I THINK THEY ARE WRONG AND SHOULD HAVE TO FIXED MY CAR FOR SAFETY REASONS. TO MAKE MATTERS WORSE, MY FORD DEALERSHIP CAN'T EVEN LOOK AT MY CAR UNTIL ONE WEEK WHICH ONLY FORCES DRIVERS TO DRIVE CARS THAT ARE UNSAFE.

Wheels
Filed Apr 3, 201630,330 milesVA

DAMAGED LUG NUTS: ALL WHEEL REMOVALS/TIRE ROTATIONS WERE PREVIOUSLY DONE BY AUTHORIZED FORD DEALERSHIPS. REPORT OF LOSE LUG NUT SITUATION WAS MADE BY OWNER DURING SCHEDULED MAINTENANCE BUT WAS DISMISSED BY ONE AUTHORIZED FORD DEALER AND SUBSEQUENTLY CONFIRMED AND REPAIRED DURING SCHEDULED MAINTENANCE BY ANOTHER AUTHORIZED FORD DEALER. AUTHORIZED FORD DEALER CONFIRMED DAMAGE AND REPLACED 3 DAMAGED LUG NUTS. SUSPECT EITHER (1) DEFECTIVE MATERIAL OR (2) QUALITY OF SERVICE. DAMAGED LUG NUTS COULD IMPACT SAFETY DURING OPERATION (IF WHEEL SEPARATES FROM MOVING VEHICLE) OR MAINTENANCE (IF OWNER HAS TO CHANGE TIRE ALONG BUSY HIGHWAY). AS OF THE DATE OF THE ALLEGED CORRECTION, THE VEHICLE IS STILL UNDER MANUFACTURER'S WARRANTY, HAS BEEN IN SERVICE LESS THAN 36 MONTHS, AND HAS LESS THAN 36,000 MILES ON ODOMETER.

Power Train
Filed Mar 30, 201631,324 milesNC

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION EXHIBITED EXTREME HESITATION. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ISSUE WAS A NORMAL CHARACTERISTIC OF THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,324.

Engine
Filed Mar 29, 201626,757 milesWI

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH AND RELEASING THE ACCELERATOR PEDAL, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,757.

Steering
Filed Mar 21, 201637,500 milesTX

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,500.

Engine
Filed Mar 20, 201664,600 milesCA

YELLOW WRENCH LIGHT KEEP COMING ON WHILE DRIVING ONLY DOWN THE HIGHWAY AT 65 TO 70 MPH, IT ALSO INTERMITTENT THEREFORE THE DEALER CANNOT EVER FIND PROBLEM CODES. THE CODES ERASE WHEN YOU TURN OFF THE CAR. I LOSE HALF OF ENGINE POWER AND NO OTHER CONTROLS WORK SUCH AS CRUISE CONTROL AND MANUAL SHIFTING PADDLE SHIFTING. I WAS ALSO TOLD THAT IT WAS MY : "PCM" THAT IS GIVING ME THE TROUBLE. ALSO THE ELECTRIC FAN IS RUNNING AT FULL SPEED BLOWING OUT COLD AIR, PLUS THE SMELL OF BURNING PLASTIC. ALSO WHEN THE CAR IS STARTED AND RUNNING FOR ABOUT 7 TO 10 MINUTES, I TURN ON THE HEATER AT 73 DEGREES AND IT IS WARM. THEN AFTER TURNING ON THE HEATER AND NOW LEAVING FOR WORK, I ACCELERATE TO GET ONTO THE FREEWAY AND SOON NOTICED THAT THE HEATER IS NOW BLOWING COLD AIR AND I THEN TURN THE HEATER UP HIGHER TO 77 THEN THE SAME WARMTH COME OUT THEN THAT GOES AWAY TIL I TURN THE HEATER WAY UP TO 83 DEGREES. THIS HAS NEVER HAPPENED BEFORE, I HAD THE COOLANT AND OIL REPLACED AND IT IS STILL DOING THE SAME THING. I GET TWO WARNINGS SHOWING THE YELLOW WRENCH, "POWER REDUCED TO COOL DOWN ENGINE" AND "ENGINE OVERHEAT" THE SUNNYVALE FORD DEALER CHARGED ME $200.00 DOLLARS TO SEE WHAT WAS WRONG WITH MY CAR AND SAID THEY HAVE FOUND NOTHING. BUT THIS PROBLEM ONLY HAPPENS ON THE FREEWAY DRIVING AT 65 TO 75 MPH. OUR FREEWAYS SPEED LIMITS ARE HIGH ON INTERSTATES 5. I DO SEE OLDER FORD TEMPO'S GOING 80 MPH AND PASSING ME WHILE I CANNOT GO FASTER TO GET OUT OF THE WAY OF OTHERS. QUITE INSULTING TO ME WHILE I

Electrical System
Filed Mar 17, 201655,000 milesPA

THE ELECTRIC MOTOR ON THE FRONT PASSENGER SEAT STOPPED WORKING AND WITHOUT MANUAL CONTROLS THE SEAT CANNOT BE ADJUSTED.

Latches/Locks/Linkages
Filed Mar 11, 2016NC

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V256000 (LATCHES/LOCKS/LINKAGES) AND 14V597000 (AIR BAGS, SEAT BELTS). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/14/16*LJ UPDATED 06/22/16.*JB

Steering
Filed Mar 9, 201622,000 milesMI

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE CONTACT WAS CONCERNED THAT A FAILURE WOULD CAUSE THE VEHICLE TO BECOME IMPOSSIBLE TO STEER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

Unknown or Other1 injured
Filed Mar 7, 201663,600 milesAZ

THE LATCH ON THE PASSENGER FRONT DOOR FAILED AND NO LONGER FUNCTIONS, JUST AS DESCRIBED IN RELEVANT RECALL. HOWEVER, ALTHOUGH MY MODEL YEAR IS PART OF RECALL, FOR SOME UNKNOWN REASON MY VIN IS EXCLUDED. FORD MUST FIX THIS PROBLEM BEFORE IT HAPPENS TO THE OTHER DOORS. I WAS TRYING TO ENTER FREEWAY WHEN THE FRONT PASSENGER DOOR FLEW OPEN. THIS VEHICLE IS A FAMILY CAR, AND I HAVE 3 MINOR CHILDREN WHO, I PREFER, ARE NOT PUT IN HARMS WAY AS A RESULT OF SOME MISPLACED ISSUE ON WHETHER MY VEHICLE IS INCLUDED IN THE RECALL OF THESE PARTS, WHICH ARE ALREADY WELL-ESTABLISHED AS DEFECTIVE.

Fuel/Propulsion System
Filed Mar 6, 2016TN

2013 F USION 1.6 TURBO FUEL VAPOR PURGE VALVE WENT BAD AND FORD DEALER SAID IT WAS NOT COVERED , THE INTERNET SAYS THE 2013 AND ALL WAY BACK TO 2010, THIS CAR IS A BIG PROBLEM ALL OF THE RECALL I HAVE A PROBLEM WITH THIS, WHEN THE INTERNET SAYS THE VALVE SHOULD BE COVERED.

Steering
Filed Mar 4, 201643,000 milesFL

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME INOPERABLE. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

Engine
Filed Mar 3, 201645,000 milesCA

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE GETTING AN OIL CHANGE ON THE VEHICLE, THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT THE VEHICLES ENGINE HAD BEEN LEAKING FLUID. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

Unknown or Other
Filed Mar 3, 201647,500 milesDC

DOOR LATCH BROKE. NO FOUL PLAY. DEALERSHIP SAYS ITS NOT PART OF THE RECALL.

Engine
Filed Mar 1, 2016IL

TAKATA RECALL. CAR DIED THREE TIMES IN THE PAST 2 MONTHS WHILE I WAS DRIVING IT. THE FIRST 2 TIMES IN LESS THAN ONE MINUTE OF STARTING CAR AND PUTTING INTO GEAR. THE THIRD TIME WAS AFTER I HAD BEEN DRIVING FOR SOME TIME AND PULLED AWAY FROM BANK TELLER WINDOW. BROUGHT TO DEALER IN JANUARY FOR ANOTHER RECALL AND THEY COULDN'T FIND ANY INDICATION OF PROBLEM IN HISTORY FOR STALLING PROBLEM (THAT WAS AFTER FIRST TIME IT DIED). AM TAKING CAR IN FOR CAR LATCH RECALL AND WILL HAVE THEM CHECK AGAIN REGARDING THE SECOND AND THIRD INCIDENTS.

Engine
Filed Feb 26, 2016106,900 milesNC

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COOLANT BYPASS VALVE WOULD NEED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,900.

Fuel/Propulsion System
Filed Feb 25, 201669,000 milesIN

MULTIPLE TIME MY CAR "SURGES" WHILE DRIVING. I'M AFRAID THAT THIS WILL CAUSE ME TO "SURGE" INTO TRAFFIC. OTHER TIMES WHILE DRIVING, THE FUSION JUST DIES.

Engine
Filed Feb 22, 201636,000 milesNC

NUMEROUS PROBLEMS WITH THIS CAR BUT MOST RECENTLY AND THE MOST CONCERNING IS THE FREQUENT STALLING AT RANDOM TIMES . THE CAR WILL JUST GO DEAD . SOMETIMES A WARNING IN DISPLAY SAYS RUN ACTIVE POWER, SOMETIMES THE CHECK ENGINE LIGHT COMES ON . WHEN IT STALLS RANDOMLY IT LOSES POWER AND BUCKS A LITTLE THEN STALLS . WHEN DRIVING ON HIGHWAY THERE IS A TERRIBLE VIBRATION COMING FROM FRONT OF THE CAR AS THE STALLING PROBLEM GETS WORSE IT ALSO GOES INTO "LIMP MODE" ON HIGHWAY . THE CAR HAS BEEN SERVICED FOR MANY WEIRD PROBLEMS SUCH AS WHEN I WAS IN FLA IN DEC AND THE HEAT CAME ON FULL BLAST AND TEMPERATURE GAUGE SAID IT WAS MINUS 21 DEGREE'S . IT HAD PROBLEM WITH WIPERS , TURN SIGNALS AND HEADLIGHTS NOT WORKING. I CAN'T COUNT HOW MANY MODULES HAVE BEEN REPLACED. I LIVE IN THE MOUNTAINS AND IT IS VERY SCARY TO BE DRIVING AND NOT KNOW WHEN YOUR CAR WILL STALL . THE CAR IS AT DEALER YET AGAIN AND IT WAS VERY UNSETTLING TO DISCOVER THAT THE DEALERSHIP DIDN'T THINK IT WAS A BIG DEAL THAT YOUR NEARLY NEW VEHICLE IS STALLING FREQUENTLY . WHICH MADE MY GUT SAY THERE COULD BE SOME SORT OF COVER UP. BECAUSE YOU LITERALLY CAN NOT TRUST ANYONE ANY MORE . I COULD SEE A CLASS ACTION LAWSUIT IN THE MAKING. BUT WHILE GOVERNMENT STALLS AND STALLS PEOPLE ARE BEING KILLED IN THESE CARS . I HAVE ON VIDEO MY CAR STALLING . I TOLD MY FAMILY IF I DIE IN A CRASH TODAY CHECK MY PHONE FOR THE VIDEO'S OF CAR STALLING AND SUE THE HELL OUT OF FORD!!! UPDATED 10/19/2017*JS *BF...VIDEO AVAILABLE

Air Bags
Filed Feb 20, 201633,112 milesNY

THE AIR BAG LIGHT ON THE DASH CAME ON. I TOOK IT INTO THE FORD DEALERSHIP AND THEY CLAIMED THAT THE WIRING HARNESS UNDER THE SEAT WAS CRUSHED , SUPPOSEDLY BY AN EMPTY JELLY JAR THAT WAS UNDER NEATH THE SEAT ON THE DRIVERS SIDE. I HAVE THE JELLY JAR AND ITS NOT EVEN BROKEN . FORD CLAIMS ITS MY FAULT AND TO GET IN TOUCH WITHMY INSURANCE COMPANY WHICH I HAVE BUT SINCE THE LIGHT (AIRBAG ) LIGHT HAS COME ON, MY SEAT DOESN'T WORK DOES NOT MOVE BACK OR FORWARD AND THE LIGHT THAT TELLS IF IF THE SEAT BELT IS FASTENED DOESN'T WORK. I HAVEN'T HEARD BACK FROM MY INSURANCE COMPANY BUT IM WONDERING IF MORE FUSION OWNERS THAN JUST ME HAVE HAD THIS PROBLEM WITH THE WIRING HARNESS AND IF THE PROBLEM IS DUE TO THE LOCATION OF THE WIRING HARNESS RATHER THAN THE JELLY JAR WHICH IS UNBROKEN. I AM A 72 YEAR OLD WOMAN AND ALTHOUGH IM SLIGHTLY OVERWEIGHT , I CANNOT IMAGINE HOW MY WEIGHT AND THE JELLY JAR COULD DISABLE THE WHOLE CASE. IT DOESN'T LOOK CRUSHED BUT I'M TAKING IT TO MY MECHANIC TOMORROW AND HAVING HIM TAKE THE SEAT OUT AND LOOK AT THE WIRING HARNESS. THE VEHICLE WAS STATIONARY WHEN THE LIGHT CAME ON ABOUT A WEEK AGO.

Steering
Filed Feb 12, 201637,000 milesWI

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME INOPERABLE WITHOUT WARNING. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.

Engine
Filed Feb 1, 201645,000 milesTN

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER A FEW ATTEMPTS. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Power Train
Filed Jan 29, 201640,000 milesIN

THE TRANSMISSION IN THIS VEHICLE HAS A HARSH SHIFT FROM 2ND TO 3RD GEARS. FOR THE MOST PART ALL OTHER SHIFTS ARE SMOOTH. THE JERKY SHIFT HAPPENS ALL THE TIME, NOT JUST WHEN THE CAR IS COLD. I'M AFRAID THAT THIS IS CAUSING DAMAGE TO THE INTERIOR OF THE TRANSMISSION AND THAT ONE DAY IT WILL STOP WORKING ALTOGETHER.

Structure › Body
Filed Jan 27, 2016PA

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (STRUCTURE:BODY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jan 26, 201640,000 milesIL

I HAD TAKEN MY VEHICLE TO THE DEALER 4 TIMES FOR REPAIR DUE TO THE AIR BAG LIGHT COMING ON WHILE DRIVING. EACH TIME THEY TOLD ME IT WAS FIXED AND THEN WOULD COME BACK ON WITHIN A FEW WEEKS. THEY ALSO TOLD ME ITS ONLY A LIGHT MALFUNCTION AND THE AIRBAG WOULD DEPLOY SO DON'T WORRY TOO MUCH. THEN I SAW NHTSA CAMPAIGN NUMBER: 14V597000 AND SAW THAT IT MAY NOT DEPLOY AND WAS VERY FRUSTRATED. I TOOK IT IN FOR THIS REPAIR IN MARCH 2015, AND AFTER BEING IN THE SHOP FOR OVER 3 WEEKS WITH THIS ISSUE THEY TOLD ME THAT IT SHOULD BE A PERMANENT FIX. WELL IT WAS NOT, AFTER A FEW MONTHS IT WOULD COME BACK ON EVERY ONCE IN A WHILE, BUT TURN OFF THE NEXT TIME YOU STARTED THE CAR. AROUND DECEMBER 2015 IT BEGAN TO STAY ON AND I FEEL LIKE I'M GOING AROUND IN A CIRCLE CONSTANTLY TRYING TO REPAIR A CRITICAL SAFETY DEVICE.

Engine and Engine Cooling
Filed Jan 25, 201690,000 milesNC

ENGINE RUNNING HOT ENGINE REDUCE POWER TO LOWER TEMPS. THIS VEHICLE IS ONE OF THE 2013 FORD FUSION 1.6 LITER ENGINE. VIN # [XXX] NHTSA RECALL # 12V551000 FORD RECALL # 12S41 THIS VIN # HAS THE EIGHTH LETTER "R" AS A SAFETY RECALL ISSUED BY FORD MOTOR COMPANY BY [XXX] ON NOVEMBER 30, 2012. MY VEHICLE WAS MANUFACTURED DURING THIS TIME OF THE EFFECTED VEHICLES. FORD IS DENYING MY CLAIM WITH THIS ENGINE THEY CLAIM MY VEHICLE LEFT THE MFG ON 12/17/2012. 17 DAYS AFTER THE RECALL WAS ANNOUNCED. BUT THEY CANNOT PRODUCE ANY DOCUMENTATION THAT MY VEHICLE WAS RECALLED AT THE MFG PRIOR TO SHIPPING TO THE DEALER AND THIS RECALL FIXED. ANY HELP OR SUGGESTIONS WOULD BE APPRECIATED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Steering
Filed Jan 21, 201653,000 milesIL

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. IN ADDITION, THE "POWER STEERING ASSIST FAULT, SERVICE ADVANCE TRAC AND NO HILL ASSIST" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHERE IT WAS DIAGNOSED THAT THE STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Ford Fusion → · Every Fusion year → · How the figures are calculated →