Page 20 of 36 · complaints 951–1,000 of 1,792

2013 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Structure › BodyFire
Filed Oct 30, 201850,000 milesCA

OUR CALL HAD A RECALL , NEVER GOT NOTICE AND THE RECALL ON THIS VEHICLE LOCALIZED OVERHEATING MY CYLINDER HEAD TO CRACK, RESULT IN FIRE IN ENGINE AND THIS IS WHAT HAPPENED TO OUR 2013 FORD FUSION

Seat Belts
Filed Oct 29, 2018WV

RECALL ON SEAT BELTS RESTRAINTS HAVE NOT BEEN REMEDY. NHTSA RECALL NUMBER16V875000 FROM 2016

Service Brakes
Filed Oct 29, 201866 milesLA

RANDOM FAILURE OF LEFT FRONT BRAKE HOSE FROM BODY LINE TO BRAKE CALIPER. VEHICLE HAD ONLY 66,214 MILES ON ODOMETER. HOSE FAILED WITH ZERO WARNING DURING NORMAL BRAKE USAGE WHILE DRIVING IN STRAIGHT LINE RESULTING IN ALMOST NO BRAKING POWER. ZERO SIGNS OF PHYSICAL DAMAGE TO HOSE. CONTACTED DEALER. DEALER INDICATED THAT ORIGINAL FACTORY P\N WAS OBSOLETED AND A NEW P\N WAS BEING ISSUED. DECIDED TO REPLACE ALL (4) BRAKE HOSES FOR FEAR OF ANOTHER FAILURE. I HAVE RETAINED THE FACTORY PARTS THAT WERE REPLACED.

Power Train
Filed Oct 29, 2018111,000 milesOH

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT AFTER SWITCHING THE SHIFTER INTO THE PARK POSITION THE VEHICLE BEGAN TO ROLL DOWN A SLIGHT INCLINE. WHILE INSPECTING UNDER THE HOOD IT WAS DISCOVERED THAT THE SHIFT CABLE BUSHING HAD DISCONNECTED. THE CONTACT STATED THAT HE REPLACED THE BUSHING AND THE FAILURE WAS REMEDIED. THE LOCAL DEALER AUTONATION FORD (23775 CENTER RIDGE RD. STE. WESTLAKE, OH) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA RECALL NUMBER: 18V471000 (POWER TRAIN). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE 111,000.

Power Train
Filed Oct 29, 2018TN

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LANCE CUNNINGHAM FORD (4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912, (866) 591-3943) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Oct 29, 201883,000 milesMI

LOUD CRACKING SOUNDS COMING FROM SPEAKERS CAUSED BY A FAILED AUDIO CONTROL MODULE, ONLY 82K MILES IN. CAR BATTERY DRAINING, WEEKLY REQUIRED JUMP-STARTS WITH BRAND NEW BATTERY INSTALLED.

Engine
Filed Oct 29, 2018MD

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED REFERENCE NUMBER: CAS 16162364. THE FAILURE MILEAGE WAS UNKNOWN.

Engine
Filed Oct 26, 2018109,000 milesGA

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE VEHICLE OVERHEATED AND THE "COOLANT LOW" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THOMASVILLE FORD LINCOLN (LOCATED AT 1515 E JACKSON ST, THOMASVILLE, GA 31792, (229) 379-3192) WHERE IT WAS DIAGNOSED THAT THERE WAS AN OIL LEAK. THE CONTACT WAS REFERRED TO MITCHELL COUNTY FORD (229-336-9002, LOCATED AT 231 US-19, CAMILLA, GA 31730). THE CONTACT STATED THAT THE DEALER DID NOT TAKE HER CALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CONTINUE TO CALL MITCHELL COUNTY FORD. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

Air Bags
Filed Oct 26, 201820,000 milesKY

TAKATA RECALL SPRING LOAD GAS TANK COVER BROKE (SPRING EITHER BROKE OR FELL OFF)

Air Bags
Filed Oct 26, 201853,500 milesOH

TAKATA RECALL

Fuel/Propulsion System
Filed Oct 25, 2018125,000 milesFL

THE FORD FOCUS WAS RECALLED FOR FUEL INJECTION ISSUES BUT MY FUSION ALONG WITH MANY OTHER ISSUES HAS THE SAME ISSUE.

Unknown or Other
Filed Oct 24, 201851,000 milesKY

I GOT RECALL ON DOOR LOCKS TOOK IN 2016 AND DOOR CAME OPEN OCT. 12 2018 THEY WANT ME TO PAY TO GET LOCK FIX

Steering
Filed Oct 24, 201878,000 milesIL

POWER STEERING ASSIST FAULT, CAR WAS PARKED STARTED ENGINE AND HAD NO POWER STEERING.

Air Bags
Filed Oct 23, 201846,555 milesFL

"TAKATA RECALL" BUT NOT SURE. STARTED MY CAR DROVE THROUGH A PARKING LOT AT LOW SPEED. WHEN PULLING ONTO THE HIGHWAY MY FRONT AIR BAG LIGHT WENT ON. PULLED OFF THE ROAD TURNED OFF MY CAR. LOOKED AT OWNERS MANUAL. STARTED CAR, MOVED MY DRIVERS SEAT BACK AND DROVE HOME LEANING MY BODY TO THE RIGHT PASSENGER SIDE. LIGHT STAYED ON ALL THE WAY. I CALLED MY REGULAR MECHANIC ABOUT THIS PROBLEM AND HE INFORMED ME THAT THEY COULD NOT TOUCH THE CAR DUE TO THE RECALL AND TO CALL THE DEALER. CALLED FORD WHEN I GOT TO MY HOME. THEY INFORMED ME THAT THERE SYSTEMS WERE DOWN AND NOT TO DRIVE CAR. IT WAS EXTREMELY UNNERVING TO GET HOME.

Engine
Filed Oct 23, 201838,000 milesNY

FORD FUSION RECALL - COOLANT LEAKS / ENGINE OVERHEATING AND FIRES I BOUGHT A 2013 FORD FUSION WITH 36,000 MILES ON IT LESS THAN THREE MONTHS AGO. THIS VEHICLE WAS INCLUDED IN THE 2017 RECALL DUE TO COOLANT LEAKS AND ENGINE OVERHEATING ISSUES WHICH HAVE RESULTED IN ENGINE FIRES. THE RECALL DID NOT PROVIDE ANY REPAIRS OR REPLACEMENTS TO THE COOLANT SYSTEM BUT INSTEAD INSTALLED A SENSOR INTENDED TO NOTIFY THE DRIVER WHEN OVERHEATING WAS OCCURRING AND TO SHUT DOWN THE CAR ENGINE BEFORE A FIRE IGNITED. MY CAR DID GET THIS SENSOR BEFORE I BOUGHT IT AND A PRESSURE TEST WAS PERFORMED, HOWEVER A COOLANT LEAK IS STILL PRESENT AND THE VEHICLE DID OVERHEAT TO THE POINT OF ENGINE AND COMPUTER SHUT DOWN. THERE IS CURRENTLY NO LONG-TERM FIX SUGGESTED BY FORD OR THE DEALERSHIP FOR THIS ISSUE. THE EXISTING RECALL DOES NOT PROTECT THE DRIVER OR CAR OCCUPANTS OF IMMINENT DANGER FROM ENGINE FIRES OR FROM PROPERTY DAMAGE.

Power TrainCrash
Filed Oct 22, 2018100,000 milesOH

THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION DETACHED FROM THE TRANSMISSION ON 10/22/2018. THE DEFECT CAUSED THE TRANSMISSION TO BE IN A GEAR STATE (REVERSE) DIFFERENT THAN THE GEAR SHIFT POSITION SELECTED BY ME (DRIVE). MY DAUGHTER AND I WERE IN THE CAR, AND THE ISSUE CAUSED THE VEHICLE TO HIT A BUSH AT MY DAUGHTER'S PRESCHOOL, BECAUSE WHEN I HIT THE GAS, THE CAR WENT BACKWARDS INSTEAD OF FORWARDS INTO A PARKING SPOT IN THE PARKING LOT. I WAS ABLE TO BRAKE AND ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. FORTUNATELY, NO ONE WAS INJURED IN THE INCIDENT, AND THE VEHICLE EXPERIENCED NO BODY DAMAGE. I GOOGLED THE ISSUE, AND WITH MY WIFE, WAS ABLE TO MANUALLY CHANGE THE GEAR IN THE ENGINE COMPARTMENT TO DRIVE, AND I DROVE THE VEHICLE TO OUR TRUSTED MECHANIC ABOUT A MILE AWAY. MY GOOGLE RESEARCH INDICATED THAT SOME 2013 FORD FUSIONS WERE SUBJECT TO RECALL FOR THE ISSUE, SO I CALLED THE LOCAL DEALERSHIP (ROUSH FORD) TO DETERMINE WHETHER MY VEHICLE WAS SUBJECT TO THE RECALL. THE DEALERSHIP, AND LATER FORD CONFIRMED BY PHONE THAT MY VEHICLE, WITH ITS VIN, WAS NOT SUBJECT TO THE RECALL. THE FORD CASE NUMBER FOR MY REQUEST IS CAS16129095. SINCE MY ISSUE IS THE SAME AS THAT FOR OTHER 2013 FUSIONS SUBJECT TO RECALL, MY VEHICLE SHOULD BE SUBJECT TO RECALL AND REIMBURSEMENT FROM FORD. I NEED MY VEHICLE FOR WORK, HOWEVER, SO MY MECHANIC, VALENTINO'S, IS REPAIRING THE VEHICLE TODAY FOR AROUND $350, INCLUDING PARTS AND LABOR. I EXPECT TO BE LATER REIMBURSED FOR THESE REP

Power Train
Filed Oct 21, 201868,661 milesPA

TAKATA RECALL COMPLAINT: TRANSMISSION SHIFTER CABLE CAME OUT FROM GEAR BOX...THE CABLE POP OUT OF PLACE WHILE SHIFTING INTO REVERSE. UNABLE TO SHIFT BACK INTO DRIVE BECAUSE CABLE POP. THE VEHICLE WAS STATIONARY.

Electrical SystemCrash
Filed Oct 19, 201886,200 milesGA

KEY NOT DETECTED MESSAGE CAME ON WITH THE KEY IN THE IGNITION AS I WAS DRIVING. THEN THE NEXT DAY IT WOULD NOT START.

Steering
Filed Oct 19, 2018125,000 milesTN

OUR MECHANIC SAYS THE VEHICLE HAS A DEFICIENCY IN THE RACK AND PINION. THEREFORE MAKING IT UNSAFE TO DRIVE WITHOUT COSTLY REPAIRS. AFTER RESEARCH I HAVE FOUND THAT THIS IS VERY COMMON FOR THE FORD FUSION AND MOST OF THEM ARE UNDER RECALL. HOWEVER WE SEEM TO HAVE THE ONE FUSION OUR OF MILLIONS THAT IS NOT UNDER RECALL.

Structure › Body
Filed Oct 19, 201895,000 milesFL

DOOR WON'T ENGAGE AND REMAINS OPENED, SO I CHECKED THE INTERNET AND FOUND THAT FORD HAS NUMEROUS DOOR LATCH RECALLS AND IT APPEARED THAT MY FOCUS OF THE YEARS I OWN WAS INCLUDED. I WENT TO THE DEALER AND WHEN I PULLED IN, THE GREETING PERSON SAW MY BUNGIE CORD SYSTEM TO HOLD THE DOOR SOMEWHAT CLOSED AND HE SAID "OH I KNOW WHY YOU'RE HERE" OBVIOUSLY, HE HAS SEEN THIS MANY TIMES, HOWEVER, WHEN I WENT TO THE DESK, THE REP SAID MY VIN WAS NOT INCLUDED IN THE RECALL AND I WOULD HAVE TO PAY FOR IT MYSELF. I LEFT AND CALLED FORD. I TOLD OF THE SITUATION AND SAID THIS IS DANGEROUS AND I WOULD HATE IF SOMETHING TRAGIC HAPPENED WHERE IT WOULD END UP IN A LAW SUIT OR ON THE NEWS. THE REP WHO WAS OBVIOUSLY IN ANOTHER COUNTRY AND I COULD BARELY UNDERSTAND, SAID SHE WAS GOING TO EXPEDITE THIS AND SEND IT TO MY DEALER'S SERVICE MANAGER AND I WAS TO CALL THE NEXT AFTERNOON. I CALLED WAS TRANSFERRED TO A VOICE MAIL WITH NO RESPONSE. I CALLED TWO DAYS LATER AND SPOKE TO THE SERVICE MGR WHO FOUND THE CASE BUT COULDN'T UNDERSTAND WHEN WAS WRITTEN. HE SAID HE WOULD CALL ME BACK LATER WHICH HE DID AND TOLD ME THAT FORD WILL NOT COVER THIS. SO NOW I HAVE A CALL TO THE EXECUTIVE TEAM AND AM AWAITING A RESPONSE.

Fuel/Propulsion System
Filed Oct 16, 201893,448 milesNJ

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER IT WAS FUELED. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO START THE VEHICLE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ECHELON FORD (4 S WHITE HORSE PIKE, STRATFORD, NJ 8084, (888) 439-2609) WHERE IT WAS DIAGNOSED THAT THE VALVE IN THE FUELING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 93,448.

Power Train
Filed Oct 16, 2018119,856 milesNC

"BROKEN SHIFTER CABLES RECALL" I PARKED MY CAR AND ATTEMPTED TO GO INTO A I WENT TO PUT MY CAR IN REVERSE AND THE GEAR SHIFT WOULD NOT MOVE FROM PARK. THE DASHBOARD READ "TRANSMISSION NOT IN PARK", BUT THE GEAR SHIFT WAS IN FACT IN "PARK". THE DASHBOARD LISTED THE CAR AS BEING IN "NEUTRAL". I WAS ABLE TO RESET A BUTTON AND GET THE CAR IN GEAR, BUT THE CAR WOULD ONLY MOVE FORWARD. IT WILL NOT MOVE IN REVERSE . I TOOK THE CAR TO AN AUTO MECHANIC AND WAS INFORMED THAT THE SHIFTER CABLE BUSHING NEEDED TO BE REPLACED. I TOOK THE CAR TO THE FORD DEALERSHIP AND THEY ALSO INFORMED ME THAT THE SHIFTER CABLE BUSHING WAS BROKEN AND NEED TO BE REPLACED. THERE IS AN ACTIVE RECALL FOR THIS EXACT SAME ISSUE, ON THE EXACT SAME MAKE AND MODEL OF MY VEHICLE. HOWEVER, MY VIN NUMBER WAS EXCLUDED FROM THE RECALL. I BELIEVE THIS WAS AN OVERSIGHT.

Fuel/Propulsion System
Filed Oct 11, 2018100,753 milesNJ

CAR CUTS OFF AND WILL NOT START CODE READS FULE RAIL

EngineFire
Filed Oct 11, 201875,000 milesWI

MY WIFE WAS DRIVING HOME IN MADISON WISCONSIN IN HER 2013 FORD FUSION WITH THE 1.6 L ENGINE. THE CAR HAD ONLY BEEN RUNNING FOR ABOUT FIVE MINUTES WHEN THE ENGINE COOLANT OVERTEMP WARNING CAME ON. SHE WAS ALREADY IN THE EXIT LANE AND PULLED OFF THE BELTLINE AND STOPPED AT THE BASE OF THE EXIT RAMP AT XXXXXXX TIRE AND AUTO. SHE SHUT THE CAR OFF AND WAS GETTING OUT HER CELL PHONE TO CALL ME WHEN A MAN PULLED UP ALONGSIDE OF HER AND TOLD HER 'LADY YOU HAD BETTER GET OUT OF YOUR CAR BECAUSE IT IS ON FIRE.' THE FIRE DEPARTMENT STATION WAS ONLY A BLOCK AWAY AND WAS IMMEDIATELY CALLED WHILE A COUPLE OF FIRE EXTINGUISHERS FROM THE TIRE AND AUTO PLACE WERE USED ON IT. IT DID NOT HELP AND THE ENTIRE ENGINE COMPARTMENT INCLUDING THE HOOD, FENDERS, WINDSHIELD AND RIGHT FRONT TIRE WERE COMPLETELY BURNED UP. A POLICE AND FIRE REPORT WAS FILLED OUT. THE CAR HAD A LITTLE OVER 75000 MILES ON IT AND HAD BEEN REGULARLY SERVICED. OVER A YEAR AGO THE ENGINE COOLANT BYPASS SOLENOID WAS REPLACED AT THE FORD DEALER IN EVANSVILLE WI. WE NEVER RECEIVED WORD ON THE 2017 RECALL.

Fuel/Propulsion System
Filed Oct 10, 201884,000 milesCA

THE IDLE OF MY ENGINE IS ROUGH AND WHEN AT A LOW IDLE IN TRAFFIC IT FEELS LIKE IT'S GOING TO STALL. LATELY, MY CAR COMPLETELY STALLED DRIVING AT LOW SPEED UP A PARKING STRUCTURE. IT COMPLETELY STALLED AGAIN WHEN PULLING INTO MY DRIVEWAY. I TOOK IT IN, BUT THE MECHANIC COULDN'T FIND A SENSOR TRIGGERING THE ISSUE.

Seat Belts
Filed Oct 9, 201895,000 milesGA

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT WOULD NOT PULL OUT AND THE OCCUPANT WAS UNABLE TO BE SECURED IN THE SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE SEAT BELT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. IN NOVEMBER OF 2016, THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS), BUT THE REMEDY WAS STILL NOT AVAILABLE. THE FAILURE MILEAGE WAS 95,000.

Engine
Filed Oct 7, 201869,000 milesTN

TAMARA RECALL MY FORD FUSION MAKE A 'FRAT' NOISE/SOUND THAT COMES FROM THE GAS TANK. WHEN THE NOISE STARTS THE ENGINE WILL NARELY IDLE AND SOMETIMES DIES. IT DOESN'T MATTER IF THE VEHICLE IS BEING DRIVEN DOWN THE ROAD OR JUST SITTING IDLING. ONE TIME I WAS PULLING OUT FROM A STOP SIGN WHEN THIS NOISE STARTED AND THE CAR DIED WITH ONCOMING TRAFFIC COMING RIGHT AT ME. OTHER TIMES IT'S JUST AN ANNOYANCE AN THE ENGINE RUNS FINE. WHEN I GOOGLED IT I'VE NOTICED THAT SEVERAL OTHER FORD FUSIONS WITH THE TURBO ENGINE HAVE THE SAME ISSUE. THIS HAS BEEN HAPPENING OFF AND ON AGAIN FOR A YEAR AND A HALF NOW. I HAVE A LINK TO A YOUTUBE VIDEO OF ANOTHER FORD FUSION WITH THE TURBO ENGINE DOING THE SAME THING MINE DOES. THANK YOU FOR LOOKING INTO THIS ISSUE! HTTPS://YOUTU.BE/AG4SSMGFSGG

Power Train
Filed Oct 7, 201896,000 milesIL

REVERSED VEHICLE OUT OF PARKING SPOT AND SHIFTED TO DRIVE. CAR KEPT ROLLING BACKWARDS STATING IT WAS STILL REVERSE. TRANSMISSION WON'T SHIFT INTO PARK BUT STAYS IN NEUTRAL.

Seat Belts
Filed Oct 5, 2018102,000 milesNC

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE SEAT BELT FAILED TO LOCK AND UNLOCK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.

Power Train
Filed Oct 5, 2018130 milesMO

WHEN I WAS PULLING OUT OF A GAS STATION PARKING LOT I WENT TO SHIFT THE CAR INTO DRIVE, BUT INSTEAD OF IT SHIFTING INTO DRIVE IT WENT ONLY TO NEUTRAL. I ATTEMPTED TO PUT THE CAR IN DRIVE BY SHIFTING UP TO NEUTRAL THEN DOWN TO S, THEN UP TO PARK. THE CAR CAR GOT INTO GEAR BUT NOW ITS STUCK IN FIRST GEAR, BUT THE SHIFTER IS IN PARK. I WAS ABLE TO DRIVE TO A SAFE SPOT IN FIRST GEAR. I SHUT THE CAR OFF BUT WILL NOW NOT TURN ON BECAUSE IT'S IN GEAR, AND THE SHIFTER IS STUCK IN PARK.

Power Train
Filed Oct 4, 201892,000 milesVA

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO PARK THE VEHICLE ON A DECLINE, THE SHIFT SELECTOR WAS PLACED IN THE PARK POSITION; HOWEVER, THE VEHICLE STARTED TO ROLL BACKWARDS. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE AND SET THE PARKING BRAKE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. COWLES PARKWAY FORD (LOCATED AT 13779 NOBLEWOOD PLAZA, WOODBRIDGE, VA 22193, (703) 986-5500) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

Electronic Stability Control (esc)Crash
Filed Oct 3, 2018130,000 milesIN

MY STEERING IS VERY LOOSE MY GEAR SHIFT CABLE CAME OFF AND CAUSE AN ACCIDENT. AND IM HAVING PROBLEMS WITH MY TRANSMISSION BECAUSE OF IT.

Power Train
Filed Oct 2, 2018150,000 milesMI

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE CONTACT PARKED AND BEGAN TO EXIT THE VEHICLE, SHE NOTICED THAT THE TRANSMISSION POWER SERVICE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT LOOKED DOWN TO SEE IF THE VEHICLE WAS STILL IN PARK AND THE TRANSMISSION POWER SERVICE INDICATOR SHOWED THAT THE VEHICLE WAS IN NEUTRAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE DEALER (LASCO FORD, 2525 OWEN RD, FENTON, MI 48430, (888)-486-1708) WAS ALSO CONTACTED TO SCHEDULE A DIAGNOSTIC APPOINTMENT AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THERE WERE NO RECALLS; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 150,000.

Engine
Filed Oct 1, 2018188,599 milesAL

COOLANT LEAKAGE AND OVERHEATING HAPPENING TO MY CAR , WHEN I TURN ON THE AIR CONDITION IT GOES DIRECTLY INTO OVERHEATING STATUS SO I STOP USING MY AIR CONDITION .I WORK ALOT THREW OUT THE WEEK AND JUST YESTERDAY I HAD TO WALK 6 MILES TO WALMART.

Engine
Filed Oct 1, 2018184,000 milesAL

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS OVERHEATING AND LEAKING ANTIFREEZE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 184,000.

Power TrainCrash1 injured
Filed Oct 1, 201839,950 milesRI

THE PARKED VEHICLE (2013 FORD FUSION) WAS FACING NORTHEAST (ON THE SIDE STREET OF MY HOME) WHEN I ENTERED ATTEMPTING TO MOVE IT FROM THE STREET INTO MY DRIVEWAY. AS I MADE A SLIGHT U-TURN, I NOTICED MY DAD HAD FALLEN ONTO THE GRASS AT THE CURB WHERE HE WAS SITTING IN HIS WHEELCHAIR WITH MY MOM. I THEN PUT THE VEHICLE (NOW FACING SOUTHWEST) INTO PARK, LEFT THE DIVER'S SIDE DOOR AJAR AND WALKED ACROSS THE STREET TO HELP HIM UP. AFTER DOING SO, I NOTICED THE CAR WAS ROLLING TOWARDS US. I TRIED TO HOP INTO THE CAR OR AT LEAST GRAB THE WHEEL TO DETER IT FROM RUNNING MY MYSELF AND MY PARENTS OVER. HOWEVER, THE CAR KNOCKED ME BACK ONTO THE CURB AND ROLLED OVER ME. NEEDLESS TO SAY, I SUFFERED VERY SERIOUS INJURIES. THE CONDITIONS WERE A DRY ROAD ON A CLEAR, SUNNY DAY. I DO HAVE A POLICE REPORT BUT DO NOT WISH TO UPLOAD IT AT THIS TIME.

Unknown or OtherCrash
Filed Sep 29, 2018121,000 milesTX

PULLED INTO GARAGE AND TURNED VEHICLE TO PARK AND TURNED ENGINE OFF. VEHICLE ROLLED BACK OUT OF MY GARAGE AND CRASHED INTO THE NEIGHBORS GARAGE AND BRICK WALL NEXT TO GARAGE AND UP ONTO A CURB. POLICE CAME BECAUSE WE COULD NOT GET MY VEHICLE STARTED AND IT WOULD NOT MOVE OUT OF "PARK" . IT GAVE A NOTICE EACH TIME THE KEY WAS IN THE IGNITION THAT "TRANSMISSION IS NOT IN PARK". BRAKES WERE TIGHT AND STEERING WHEEL LOCKED UP. HAD TO GET A POLICE OFFICER TO MOVE TO A SAFE PARKING SPOT UNTIL TOWING ARRIVED.

Seat Belts
Filed Sep 27, 2018109,489 milesTX

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE MIDDLE REAR SEAT BELT WAS STUCK IN THE DOWNWARD POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (GULLO FORD, 925 I-45 S, CONROE, TX 77301, (888) 730-7887) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 109,489.

Electrical SystemFire
Filed Sep 26, 2018MS

CAR ENGINE BURNED UP OUT OF NOWHERE

Engine
Filed Sep 24, 201878,000 milesMA

RUNS ROUGH; COOLANT DETECTED IN #3 CYLINDER; MAY HAVE CRACKED HEAD. IF CRACKED HEAD RELEASES STEAM DURING OPERATION, DRIVER IS DRIVING BLIND. WITH NO VISIBILITY. THERE WERE THREE RECALLS FOR THIS PROBLEM. FORD DENIES RESPONSIBILITY, ADVISES I BUY NEW ENGINE.

Power Train
Filed Sep 24, 201890,000 milesCO

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE TRANSMISSION ENGAGED IN REVERSE. ALSO, THE IGNITION AND STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO SPRADLEY BARR FORD (4809 S COLLEGE AVE, FORT COLLINS, CO 80525) WHERE THEY STATED THAT IT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

Power Train
Filed Sep 24, 201886,000 milesCA

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING AND TRANSMISSION FAILED. COLLEY FORD (1945 AUTO CENTRE DRIVE, GLENDORA, CALIFORNIA 91741, (909) 592-4131) WAS MADE AWARE OF THE FAILURE AND REPLACED THE BATTERY, BUT THE FAILURE RECURRED. ON MORE THAN ONE OCCASION, THE TRANSMISSION SLIPPED (DOWNSHIFTED/UPSHIFTED) OUT OF GEAR. THE SAME DEALER DIAGNOSED THAT THE RACK AND PINION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

Structure › Body
Filed Sep 23, 2018110,000 milesAR

GOT INTO THE CAR TO LEAVE THE STORE AND THE PASSENGER SIDE DOOR WOULD NOT LATCH. EXAMINED THE DOOR AND THE LATCH WAS BROKEN. RAN THE SEATBELT THROUGH THE HANDLE TO KEEP DOOR SHUT. TOOK TO DEALER AND HAD THEM REPLACE A BROKEN DOOR LATCH. CHECKED TO SEE IF CAR WAS COVERED UNDER RECALL FOR EXACT PROBLEM, BUT IT WAS NOT FOR SOME REASON.

Power Train
Filed Sep 23, 2018135,000 milesAR

CAR WAS PUT INTO PARK AND WOULD NOT SHIFT OUT OF PARK. PIECE HOLDING TRANSMISSION SHIFTER CABLE CAME OFF AND HAD TO BE REPLACED.

Power Train
Filed Sep 20, 201896,000 milesMI

TRANSMISSION ISSUE I HAD MY FORD FUSION RECALL REPAIR DONE ON THE CLUTCH ASSEMBLY. THE DEALERSHIP DETERMINED MY TRANSMISSION NEEDED TO BE REPLACED AS WELL BUT SAID IT WAS NOT RELATED THE OTHER RECALL. MY CLUTCH AND FLYWHEEL WERE DAMAGED AS WELL. I DON'T SEE ANY WAY HOW THE TRANSMISSION DAMAGE IS NOT RELATED TO THE CLUTCH AND FLYWHEEL WHEN THEY'RE ALL CONNECTED IN THE DRIVE TRAIN. I'M SURE I'VE NOT THE FIRST PERSON TO HAVE THIS ISSUE. THE TRANSMISSION CONSTANTLY WHINES NO MATTER HOW FAST I DRIVE.

Engine
Filed Sep 18, 201871,000 milesAR

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO NOTICED THAT THERE WAS NO ANTIFREEZE IN THE VEHICLE AND NO LEAKS. THE CONTACT CALLED THE DEALER (CRAIN FORD OF LITTLE ROCK, 4601 COLONEL GLENN PLAZA DR, LITTLE ROCK, AR 72212, (501)-358-4231) TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 71,000. *TT CONSUMER STATED COOLANT CONTAINER HAS SLOW LEAK/CRACK. ALSO, CAR WOULD STALL WHENEVER ENGINE GETS HOT. UPDATED 11/28/18*JB

Power Train
Filed Sep 17, 201878,000 milesAL

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE SHIFTER WAS IN THE PARK POSITION, THE VEHICLE SUDDENLY DROVE BACKWARDS. THE DRIVER IMMEDIATLEY USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (ADAMSON FORD, 1922 2ND AVE. S., BIRMINGHAM, AL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.

Unknown or Other
Filed Sep 15, 201890,000 milesTX

CURRENTLY OUR VECHICLE IS BACK IN THE DEALERSHIP. WE ARE A FORD DRIVING FAMILY. THIS CAR HAS BEEN NOTHING BUT TROUBLE. EVERY RECALL. WE HAD TO REPLACE THE FUEL PUMP, DUE TO AIR IN TANK. THEN PAID 2000$ AND HAD IT FOR 2WKS. THIS WAS AT THE END OF JULY 2018. FOR LECTRONIC ISSUE. NOW, THE NEW PROBLEM THE DEALERSHIP CAN'T FIGURE OUT HOW TO FIX IT. WE WERE BACKING OUT OF OUR DRIVE. BLACKTOP DRIVEWAY. ONCE YOUR SHIFT INTO DRIVE FORWARD THE CAR SHUTS OFF. A MECHANIC SYMBOL APPEARS. WE HAD IT TOWED TO THE AUTOMAX FORD SERVICE IN KILLEEN TX 76544. THIS IS A BAD SIGN. WE DID BUY IT USED, THINKING IT WAS A GOOD DEAL BUT THINK THIS VECHICLE HAS BEEN IN AN ACCIDENT. IT HAD HAIL DAMAGE ON IT THAT THE DEALER DIDN'T EVEN SEE THAT, I DID AND THEY FIXED THAT. I TOLD THE DEALER THIS WILL BE THE LAST FORD VECHICLE.THIS EXPERIENCE IS LEAVING A BAD TASTE IN OUR MOUTHIES. WE ARE SEEKING SOME ASSISTANCE HERE ON THIS PROBLEM. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Structure › Body
Filed Sep 13, 201894,000 milesGA

RECALL ON DOOR LATCH WAS SERVICED ON NOV 3 2017 AT 85000 MILES. AND THE SAME PROBLEM OCCURED WITH THE FRONT PASSENGER DOOR. CONTACTED HENNESSY FORD IN ALPHARETTA GA THAT DONE THE RECALL AND SAYS THERE'S NO WARRANTY ON RECALL REPAIRS.

Structure › Body
Filed Sep 12, 201879,000 milesIN

DOOR LATCH FAILURE

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Ford Fusion → · Every Fusion year → · How the figures are calculated →